Mark Kirsch has over 20 years of experience in information technology, including experience supporting UNIX and Windows systems and applications. He currently works as a Technical Services Professional for IBM Global Services providing technical support for AutoSys scheduling software running on UNIX and Windows environments. Previously he held roles as a Senior Systems Analyst and Assistant Vice President at State Street Corporation where he supported AutoSys and provided technical leadership for upgrades.

1. 1MARK ALAN KIRSCH
48 Fort Pond Ln
Lancaster, MA 01523
978-751-8488
OBJECTIVE
To advance my career in the information technology field, leveraging experience gained in UNIX and Windows application support,
computer operations and data communications.
EXPERIENCE / TRAINING / SKILLS
SYSTEMS:
Sun Fire E2900; Sun Fire V490; VMWare; HP ProLiant,
SOFTWARE:
OS: Unix (HPUX, AIX, Solaris); Linux; Windows XP, 2000, 2003, 2008; MS DOS
APPLICATIONS: MS Word; MS PowerPoint; MS Works; MS Excel; WordPerfect; VCS/VVR; AutoSys; JAWs; WCC; EEM; Tivoli;
Oracle; MS SQL Server 2005
EMPLOYMENT HISTORY
IBM GLOBAL SERVICES, Boulder, Colorado 11/2012 - Present
TECHNICAL SERVICES PROFESSSIONAL
-Provide technical support for open systems scheduling AutoSys software for the State Street Corp. client – running in both a UNIX
and Windows client/server environment, escalating issues to second level or vendor support as necessary.
-Troubleshoot AutoSys issues including OS and network problems that are affecting the application.
-Responsible for planning and deploying AutoSys patches and upgrades.
-Automate processes via Unix Bourne shell scripting.
-Document AutoSys application issues and resolutions.
-Develop and maintain AutoSys application documentation for staging in document library.
-Monitor State Street AutoSys production environment to assess overall application health.
STATE STREET CORPORATION, Quincy, Massachusetts 11/1998 – 10/2012
SENIOR SYSTEMS ANALYST /ASSISTANT VICE PRESIDENT
-Provide technical support for open systems scheduling AutoSys software – running in both a UNIX and Windows client/server
environment, escalating issues to second level or vendor support as necessary.
-Technical lead for the upgrade of the AutoSys server software and over 1500 UNIX and Windows AutoSys clients.
-Responsible for planning and deploying AutoSys patches and upgrades.
-Troubleshoot AutoSys issues including OS and network problems that are affecting the application.
-Automate processes via Unix Bourne shell scripting.
-Document AutoSys application issues and resolutions.
-Develop and maintain AutoSys application documentation for Help Desk staff.
-Monitor AutoSys production environment to assess overall application health.
-Assist in technical support of Tivoli software as needed.
NETWORK ANALYST (IOC) 4/1997 – 11/1998
-Provided operational support for all interchange architecture servers, core software and application products.
-Monitored over 500 UNIX and Windows NT servers via Tivoli.
-Identified all error conditions and problems; for servers as well as applications in a UNIX and Windows NT environment, reporting
problems to support personnel as required.
-Worked with OS, network and application teams to resolve issues.
-Documented issues via Remedy tickets.
-Completed daily shift turnover.

2. SAILS LIBRARY NETWORK, Middleboro, Massachusetts 5/1995 – 4/1997
SYSTEM ADMINISTRATOR
-Responsible for operation of library network systems and telecommunications, reporting to the Executive Director.
-Worked with telecomm provider and Telco to resolve data communications and circuit related problems.
-Printed reports and executed scheduled Dynix processing, maintenance procedures and performed Dynix software upgrades.
-Resolved terminal and PC related problems at member libraries via telephone, or in person.
-Verified system backups.
CHADWICK’S OF BOSTON, West Bridgewater, Massachusetts 7/1994 – 5/1995
COMPUTER OPERATIONS SUPERVISOR
-Responsible for operation of Computer Room, including processing procedures on Prime 6150 and IBM 3090.
-Supervised activities of four computer operators and one remote site print operator.
-Oversaw distribution of customer invoices to Fulfillment Center and distribution of reports to user departments.
-Monitored inventory and ordered supplies as needed.
-Communicated with vendors as necessary.
-Prepared department scheduling.
-Previously held other positions in the company beginning 9/1988, including computer operator and lead computer operator.
EDUCATION & PROFESSIONAL TRAINING
QUINCY COLLEGE, Quincy/Plymouth, Massachusetts 9/1996 – 5/2000
Liberal Arts Associates Degree
BOSTON UNIVERSITY Corporate Education Center, Braintree, Massachusetts 7/2001 – 3/2002
UNIX System Administration Certificate Program
BRIDGEWATER STATE COLLEGE, Bridgewater, Massachusetts 7/2003 – 7/2004
Computer Science degree program
EXIN International ITIL Certificate 11/2006
AFFILIATIONS
Northeast AutoSys Users Group Member
American Radio Relay League Member
Greater Boston Bankers Association Member
MILITARY
UNITED STATES NAVAL RESERVE, United States Naval Reserve Center, Quincy, Massachusetts
(February 1985 to January 1993)
Mess Management Specialist. Third Class (E-4)
Worked with field radios as a member of a Reserve Seabee battalion.
REFERENCES
Available upon request.