The document summarizes the "Bridges to Benefits" outreach campaign being conducted by the Massachusetts Broadband Institute to promote their Benefits Finder portal. It outlines three types of outreach campaigns: 1) "Digital Bridges" to provide digital literacy training to veterans, 2) "Physical Bridges" for in-person outreach, and 3) a website to support the efforts. It then discusses pillars of the campaign including a focus on veterans, building community, and creating access to benefits. Key audiences are identified as veterans and families, content providers for the portal, and advocates to promote the portal.
20121112 ma veterans portal design process classYasmin Fodil
BYO consulting designed requirements for a Massachusetts veterans benefits portal to provide easy online access to relevant information. Through user research, BYO found the current system too complex. The new portal guides veterans through a diagnostic to recommend tailored benefits, simplifying an overwhelming process. Key features include personalized recommendations based on user input and ratings to share experiences and help others. The streamlined design focuses on critical information without unnecessary social elements.
The document proposes three scalable projects for public libraries:
1) An "Adopt-a-Librarian" program that pairs technology experts with librarians to mentor them on emerging tech trends.
2) Hosting quarterly "Backstage Tours" of the libraries for local tech leaders to educate them about library operations and turn them into advocates.
3) A "Geeks in Residence" program that provides workspace for tech entrepreneurs in exchange for volunteering time to engage with patrons and train staff. The goal is to keep librarians up-to-date on tech and build community partnerships.
This document provides information on several advanced digital tools that can help Veterans Service Officers stay organized and conduct their work remotely. It lists tools for tracking expenses, conducting video calls, keeping client notes, managing projects and calendars, creating and storing documents online, file storage in the cloud, sending and receiving faxes via email, scanning documents, and searching documents.
This case study describes the process we used to design the requirements for a new application that better serves Veterans on the web. Human Centered Design // Ideation // Innovation // Government.
Using Social Media to Enhance Civic Participation: Executive Summary and Guid...Yasmin Fodil
This document is an abridged version of our full report Using Social Media to Enhance Civic Engagement in U.S. Federal Agencies, and includes our executive summary of findings and recommendations as well as a set of tools that agencies can use to help with implementation.
This document provides information about an event showcasing Finnish design and technology including different exhibitors. It outlines the guest orientation process with guests being checked in and given information cards about the exhibitors. The exhibitors included companies and brands focused on industrial design, fashion, food, drinks, technology, mobile services, and music.
The document summarizes the "Bridges to Benefits" outreach campaign being conducted by the Massachusetts Broadband Institute to promote their Benefits Finder portal. It outlines three types of outreach campaigns: 1) "Digital Bridges" to provide digital literacy training to veterans, 2) "Physical Bridges" for in-person outreach, and 3) a website to support the efforts. It then discusses pillars of the campaign including a focus on veterans, building community, and creating access to benefits. Key audiences are identified as veterans and families, content providers for the portal, and advocates to promote the portal.
20121112 ma veterans portal design process classYasmin Fodil
BYO consulting designed requirements for a Massachusetts veterans benefits portal to provide easy online access to relevant information. Through user research, BYO found the current system too complex. The new portal guides veterans through a diagnostic to recommend tailored benefits, simplifying an overwhelming process. Key features include personalized recommendations based on user input and ratings to share experiences and help others. The streamlined design focuses on critical information without unnecessary social elements.
The document proposes three scalable projects for public libraries:
1) An "Adopt-a-Librarian" program that pairs technology experts with librarians to mentor them on emerging tech trends.
2) Hosting quarterly "Backstage Tours" of the libraries for local tech leaders to educate them about library operations and turn them into advocates.
3) A "Geeks in Residence" program that provides workspace for tech entrepreneurs in exchange for volunteering time to engage with patrons and train staff. The goal is to keep librarians up-to-date on tech and build community partnerships.
This document provides information on several advanced digital tools that can help Veterans Service Officers stay organized and conduct their work remotely. It lists tools for tracking expenses, conducting video calls, keeping client notes, managing projects and calendars, creating and storing documents online, file storage in the cloud, sending and receiving faxes via email, scanning documents, and searching documents.
This case study describes the process we used to design the requirements for a new application that better serves Veterans on the web. Human Centered Design // Ideation // Innovation // Government.
Using Social Media to Enhance Civic Participation: Executive Summary and Guid...Yasmin Fodil
This document is an abridged version of our full report Using Social Media to Enhance Civic Engagement in U.S. Federal Agencies, and includes our executive summary of findings and recommendations as well as a set of tools that agencies can use to help with implementation.
This document provides information about an event showcasing Finnish design and technology including different exhibitors. It outlines the guest orientation process with guests being checked in and given information cards about the exhibitors. The exhibitors included companies and brands focused on industrial design, fashion, food, drinks, technology, mobile services, and music.
NYU Wagner Digital Innovation Lab, Class 1Yasmin Fodil
This document summarizes the first class of a Digital Innovation Lab. The class included an introduction, workshop, and wrap-up section. It covered topics like disruptive and radical digital innovation, iterative design principles, and assignment deliverables. Students will work in teams and provide peer feedback on pitch decks and problem statements. The final assignment is for students to present their funding pitches.
Improving the Coworking Experience in New York City (NYC)Yasmin Fodil
We approached this exploration from a service design perspective – analyzing how the design of the space, facilities and amenities offered, staff involvement, and coworker interaction affects the experience and addresses the needs of coworkers in that space.
We found that coworking spaces in NYC cater to a wide range of professionals; from artists, to lawyers, to coders, to filmmakers – and come in many shapes and sizes. Through our exploration of local spaces and their members we realized that there is no one set of standards that all coworking spaces should follow. Companies have a variety of differing requirements and desires in mind during their search for the ideal coworking space.
Yasmin introduces herself and her background, including her education at Harvard Kennedy School and Cornell University. She founded BYO consulting, a strategy consultancy that uses design and technology to address public problems. The document discusses frameworks for civic engagement, including levels of participation and considerations for engaging residents through online strategies and addressing barriers to participation.
The document outlines different levels of engagement between institutions and audiences from listening to making decisions together. It presents a scale ranging from sharing information to co-designing initiatives to devolving authority, with the highest level being making decisions together. The levels also correspond to increasing audience reactions from sharing to co-designing to making decisions.
BYO consulting helps clients use design and technology to improve the world. The document presents a proprietary audience engagement model with three levels of engagement - listening, sharing, and co-designing - that correspond to how audiences react. It also shows an ecosystem model with people at the core and projects, organizations, and the ecosystem surrounding them to demonstrate a people-centered design approach that persuades and generates revenue.
The document outlines BYO consulting's process for developing a constituent engagement strategy for the American Architectural Foundation (AAF). BYO used a human-centered design process including discovery tools like interviews and surveys to understand AAF's audiences. They developed a range of engagement strategy options and tested them with stakeholders. The final strategy was presented to AAF and BYO will support implementation, with the goal of strengthening community and raising AAF's profile.
Finnish design is known for its simplicity, functionality and natural materials. The Finnish embrace the concept of "less is more" by focusing on high quality, timeless pieces made to last. Their designs emphasize sustainability and connection to nature through the use of wood, stone and other natural elements that blend seamlessly into the Nordic landscape.
Ma veterans portal design process 20111207 finalYasmin Fodil
This document provides an overview of the design process for a new Veteran and Family Portal. It describes conducting discovery research including interviews with veterans to understand their needs and challenges in accessing benefits information. The design process involved stakeholder workshops and user testing to refine concepts. The final design concept for the portal includes a diagnostic questionnaire to provide personalized recommendations on relevant benefits, along with features for veterans to rate and comment on services to help their peers. The goal is to simplify the process of finding benefits information for veterans.
Social Media & Civic Engagement: Findings And Recommendations Summary TableYasmin Fodil
The following document is a two-page summary of the Recommendaitons and Findings from our main reseach report on Using Social Media to Enhance Civic Engagement in U.S. Federal Agencies.
Using Social Media to Enhance Civic Engagement in U.S. Federal AgenciesYasmin Fodil
This report was created by Yasmin Fodil and Anna York for their Harvard Kennedy School masters thesis, and looks at the use of social media to enhance civic participation in the United States and the United Kingdom in order to make recommendations to U.S. federal agencies on how to move forward.
NYU Wagner Digital Innovation Lab, Class 1Yasmin Fodil
This document summarizes the first class of a Digital Innovation Lab. The class included an introduction, workshop, and wrap-up section. It covered topics like disruptive and radical digital innovation, iterative design principles, and assignment deliverables. Students will work in teams and provide peer feedback on pitch decks and problem statements. The final assignment is for students to present their funding pitches.
Improving the Coworking Experience in New York City (NYC)Yasmin Fodil
We approached this exploration from a service design perspective – analyzing how the design of the space, facilities and amenities offered, staff involvement, and coworker interaction affects the experience and addresses the needs of coworkers in that space.
We found that coworking spaces in NYC cater to a wide range of professionals; from artists, to lawyers, to coders, to filmmakers – and come in many shapes and sizes. Through our exploration of local spaces and their members we realized that there is no one set of standards that all coworking spaces should follow. Companies have a variety of differing requirements and desires in mind during their search for the ideal coworking space.
Yasmin introduces herself and her background, including her education at Harvard Kennedy School and Cornell University. She founded BYO consulting, a strategy consultancy that uses design and technology to address public problems. The document discusses frameworks for civic engagement, including levels of participation and considerations for engaging residents through online strategies and addressing barriers to participation.
The document outlines different levels of engagement between institutions and audiences from listening to making decisions together. It presents a scale ranging from sharing information to co-designing initiatives to devolving authority, with the highest level being making decisions together. The levels also correspond to increasing audience reactions from sharing to co-designing to making decisions.
BYO consulting helps clients use design and technology to improve the world. The document presents a proprietary audience engagement model with three levels of engagement - listening, sharing, and co-designing - that correspond to how audiences react. It also shows an ecosystem model with people at the core and projects, organizations, and the ecosystem surrounding them to demonstrate a people-centered design approach that persuades and generates revenue.
The document outlines BYO consulting's process for developing a constituent engagement strategy for the American Architectural Foundation (AAF). BYO used a human-centered design process including discovery tools like interviews and surveys to understand AAF's audiences. They developed a range of engagement strategy options and tested them with stakeholders. The final strategy was presented to AAF and BYO will support implementation, with the goal of strengthening community and raising AAF's profile.
Finnish design is known for its simplicity, functionality and natural materials. The Finnish embrace the concept of "less is more" by focusing on high quality, timeless pieces made to last. Their designs emphasize sustainability and connection to nature through the use of wood, stone and other natural elements that blend seamlessly into the Nordic landscape.
Ma veterans portal design process 20111207 finalYasmin Fodil
This document provides an overview of the design process for a new Veteran and Family Portal. It describes conducting discovery research including interviews with veterans to understand their needs and challenges in accessing benefits information. The design process involved stakeholder workshops and user testing to refine concepts. The final design concept for the portal includes a diagnostic questionnaire to provide personalized recommendations on relevant benefits, along with features for veterans to rate and comment on services to help their peers. The goal is to simplify the process of finding benefits information for veterans.
Social Media & Civic Engagement: Findings And Recommendations Summary TableYasmin Fodil
The following document is a two-page summary of the Recommendaitons and Findings from our main reseach report on Using Social Media to Enhance Civic Engagement in U.S. Federal Agencies.
Using Social Media to Enhance Civic Engagement in U.S. Federal AgenciesYasmin Fodil
This report was created by Yasmin Fodil and Anna York for their Harvard Kennedy School masters thesis, and looks at the use of social media to enhance civic participation in the United States and the United Kingdom in order to make recommendations to U.S. federal agencies on how to move forward.