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Managing Citrix Digital Business Services Performance - Make your first Impression last
The document discusses the importance of managing Citrix business services performance, particularly focusing on enhancing user experience during logon. It highlights EG Innovations' solutions for monitoring and optimizing logon processes, ensuring consistent access to digital services across various devices and environments. The presentation outlines the challenges faced by Citrix administrators and the value of using EG Innovations' tools to provide a seamless digital workspace experience.
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Managing Citrix Digital Business Services Performance - Make your first Impression last
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- 2. 2 © 2016Citrix | Confidential “Citrix Ready is the #1 source to evaluate verified partner products for customers making a Citrix purchasing decision” Citrix Ready Marketplace www.citrix.com/ready Citrix Ready Program www.citrix.com/partner-programs/citrix-ready.html
- 3. 3 © 2016Citrix | Confidential • Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client. • This webinar is being recorded. You will receive a link to the recording in a few days. • A copy of this presentation will be posted on Slideshare: http://www.slideshare.net/eginnovations/ Logistics
- 4. 4 © 2017 Citrix | Confidential Agenda • About eGInnovations • First impressions and the logon experience • Making your first impression last • Conclusion
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- 6. 6 © 2017 Citrix | Confidential • Citrix Ready Partner since 2010 •Extensive Citrix domain knowledge • eG Enterprise is the exclusive performance monitoring solution for Citrix Synergy and Citrix Summit eG Innovations and Citrix Managing Citrix Business Services Performance | Making your first impression last NetScaler Insight Center/MAS Multiple Admin Consoles Director/ EdgeSight Citrix Products eG Enterprise Citrix Monitoring
- 7. 7 © 2017 Citrix | Confidential eG Enterprise takes measurements at every layer of every component of an end-to-end IT service, learns the norms of all measurements, and through patented analytics automatically isolates which layer of which component is the source of an anomaly. Today we do this across any cloud deployment model and from code to bare metal. What eGEnterprise Does... Managing Citrix Business Services Performance | Making your first impression last
- 8. 8 © 2016Citrix | Confidential • Patented analytics embedded in the monitor • Correlates every layer of every component across end-to-end digital business services • Self-learning adapts data collection in real time to operational events • Self-healing correlation provides for automated remediation • Simple, intuitive user interface Embedded Analytics, Simple Interface Managing Citrix Business Services Performance | Making your first impression last
- 9. 9 © 2016Citrix | Confidential First impressions and the logon experience Managing Citrix Digital Business Service Performance
- 10. 10 © 2017 Citrix | Confidential • A serviceis a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. – ITIL© Business Services Managing Citrix Business Services Performance | Making your first impression last Business Health Create Order Create Invoice Ship Product Business Process Business Transaction Health Create Order Create Invoice Ship Product Digital Business Service Digital Business Services will need to be accessed at any time, from anywhere on any device--- they will also be comprised of a heterogeneous mix of underpinning technologies and services • Services provide assistance, advice, help and support. Many of these services (and products) are enabled by or only possible because of advances in technology. These are digital services. – VeriSM™
- 11. 11 © 2017 Citrix | Confidential • Any device, any application, from anywhere •Consumer-oriented • End-User Experience is Critical Citrix Workspace Services Managing Citrix Business Services Performance | Making your first impression last A digital workspace is, put simply, all the apps and data people need to work, accessible from any device. These characteristics apply regardless of deployment model Public (i.e., Citrix Workspace Service), Private or Hybrid
- 12. 12 © 2017 Citrix | Confidential • Focus is on the access, control and administration of digital business services Citrix Workspace Services Managing Citrix Business Services Performance | Making your first impression last A digitalworkspace is, put simply, all the apps and data people need to work, accessible from any device. The first impression customer’s have of any digital workspace is simply logging onto the desired application or desktop
- 13. 13 © 2017 Citrix | Confidential • Logon performance is a primary desired outcome of Workspace-as-a-Service •Collecting logon metrics is challenging – Dozens of steps involved – Multiple components – Pinpointing slowness can be time consuming Monitoring Citrix Logon Performance Managing Citrix Business Services Performance | Making your first impression last
- 14. 14 © 2017 Citrix | Confidential • Simulate a user logging in to a Citrix StoreFront or NetScaler gateway through a web browser •Review the list of published applications/desktops • Click on one or more of the selected applications or desktops • Launch each of them sequentially by initiating a session via Citrix Receiver • Wait until the application launches successfully • And finally, log off from the session eG Enterprise Logon Simulator Managing Citrix Business Services Performance | Making your first impression last Simulates the exact same process that users execute for Citrix XenApp logon or XenDesktop logon
- 15. 15 © 2017 Citrix | Confidential Key Problems Identified • Slow session logon •Session disconnect after logon • Authentication failure • Application unavailability • Slow application enumeration • Slow application launch • Session not starting after logon Managing Citrix Business Services Performance | Making your first impression last
- 16. 16 © 2017 Citrix | Confidential • Set up a recurrence for the simulation to test at regular intervals •Test from multiple endpoints across global and remote locations and compare performance • Test real-time logon availability and performance 24x7 • Support multiple applications per user for logon simulation • Support multiple users from the same endpoint for logon simulation Real-Time Citrix Logon Simulation 24x7 üSimulated logons into Citrix via NetScaler üApplications enumerated on the StoreFront console üLaunching an application on StoreFront Managing Citrix Business Services Performance | Making your first impression last
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- 18. 18 © 2017 Citrix | Confidential • Free cloud service for logon simulation only •eG Enterprise Express does NOT include: – Monitoring of Citrix infrastructure – Monitoring of non-Citrix components – Real User Logon monitoring • Existing customers have Logon Simulation as part of eG Enterprise • Go to: https://www.eginnovations.com/solutions/citrix/free- logon-simulator eG Enterprise Express Managing Citrix Business Services Performance | Making your first impression last
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- 21. 21 © 2017 Citrix | Confidential Managing the End User Experience • Managing the end user experience of digital business services is mission critical •It has also been a top challenge of Citrix Administrators for many years Managing Citrix Business Services Performance | Making your first impression last Top Challenges of Citrix Administrators
- 22. 22 © 2017 Citrix | Confidential • Complement logon simulation by monitoring real Citrix users as they logon to their Citrix infrastructure •Identify the cause of slow logon by obtaining a breakdown of every step of the logon process—authentication, profile loading, GPO processing, etc. • Get actionable data to troubleshoot issues and optimize user experience Real User Logon Monitoring Managing Citrix Business Services Performance | Making your first impression last
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- 24. 24 © 2017 Citrix | Confidential What Constitutes Citrix End User Experience? Managing Citrix Business Services Performance | Making your first impression last Digital business services will always include many heterogeneous components and multi-vendor devices vDelivery Controller License Server Directory Server SQL Server Control LayerNetScaler Gateway Storefront Services Access Layer Workspace-as-a-Service (WaaS) Supporting IT Services Pooled Desktops | Hosted Apps | Shared Desktops | XenClient | Remote PC Physical/Virtual Resources Citrix XenApp | Oracle | SAP | Microsoft | Enterprise Apps CitrixXenApp Oracle SAP Microsoft Enterprise Applications CloudNetwork User Groups | Consumers | Customers Internal/External Customer-Facing IT Services Trading | Accounting | Online Banking | Patient Records Digital Business Services Heterogeneous Components and Multi-Vendor Devices
- 25. 25 © 2017 Citrix | Confidential • The modern IT stack has become diverse and distributed The Evolving IT Landscape Managing Citrix Business Services Performance | Making your first impression last Hybrid EnvironmentsContainers Microservices Hyper-Converged Infrastructures Virtualization / VDI IoTBYOD Monitoring the performance of heterogeneous platforms and multi- vendor devices is challenging!
- 26. 26 © 2017 Citrix | Confidential The Problem of Multiple, Diverse Tools Managing Citrix Business Services Performance | Making your first impression last “Over 35% IT pros feel, because they have too many tools and dashboards, they are slower at responding to critical issues and identifying the root cause” – OpsviewSurvey, 2016 “IT teams spend 46 hours per month in war room troubleshooting sessions” – TRAC Research, 2012 • Overlapping functionality • False positives • Lack of cross-domain correlation • Finger-pointing and blame game • Longer diagnosis and troubleshooting • High TCO
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- 29. 29 © 2016Citrix | Confidential Managing Citrix Business Services Performance Making your first impression last
- 30. 30 © 2016Citrix | Confidential •Digital Business Services are recognized by the customer as a coherent whole-- end-to-end capability and enabling business processes Managing Citrix Business Services Performance Managing Citrix Business Services Performance | Making your first impression last End-to-End Top-to-Bottom vDelivery Controller License Server Directory Server SQL Server Control LayerNetScaler Gateway Storefront Services Access Layer Workspace-as-a-Service (WaaS) Supporting IT Services Pooled Desktops | Hosted Apps | Shared Desktops | XenClient | Remote PC Physical/Virtual Resources Citrix XenApp | Oracle | SAP | Microsoft | Enterprise Apps Citrix XenApp Oracle SAP Microsoft Enterprise Applications CloudNetwork User Groups | Consumers | Customers Internal/External Customer-Facing IT Services Trading | Accounting | Online Banking | Patient Records
- 31. 31 © 2016Citrix | Confidential First Impressions •Anytime, anywhere and any device access is a primary outcome of digital workspace services • Assuring consistent logon performance is a critical first impression • eG Enterprise Express Logon Simulation – FREE • eG Enterprise includes real-time logon monitoring Managing Citrix Business Services Performance Managing Citrix Business Services Performance | Making your first impression last
- 32. 32 © 2016Citrix | Confidential Make your first impression last •Ensuring ongoing quality of service across heterogeneous platforms and multi-vendor devices will be required to make your first impression last Managing Citrix Business Services Performance Managing Citrix Business Services Performance | Making your first impression last
- 33. 33 © 2016Citrix | Confidential eG Enterprise and QOS for Citrix Business Services Managing Citrix Business Services Performance | Making your first impression last • Monitor all Citrix tiers and supporting infrastructure • Monitor any type and any size Citrix environment • Unified visibility on a single pane of glass • End-to-end service topology • Real user experience and synthetic monitoring • Purpose-built monitoring models for every Citrix and non-Citrix tier • Automatic baselines for intelligent alerting • Automated discovery, mapping and problem isolation • Correlative intelligence for root cause diagnosis • Built-in analytics, recommendations and control actions for troubleshooting and performance optimization
- 34. 34 © 2016Citrix | Confidential • eG Innovations works with Citrix Ready Partners to maximize the value from your investments in eG Enterprise and Citrix • Initial environment discovery and needs analysis • Operational analysis and stakeholder mapping • Proof-of-Concepts and Pilot Programs • Tailored Support Programs and Road Maps • Contact eG Innovations to find a Citrix Ready Partner that meets your requirements eG Enterprise and Citrix Managing Citrix Business Services Performance | Making your first impression last
- 35. 35 © 2016Citrix | Confidential Q&A
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