Loan defects were targeted for training to reduce 3 specific quality assurance defects. Training was not available in January but began in February 2015, and the defects were dramatically reduced after the training began.

1. Loan Defects- 4 Month Trending
1
• 3 Specific QA Defects Targeted Training
• Training not available in January
• Training began in February 2015
• Defects dramatically reduced