"Like what destination" for Young ATEC conference by @desikaratzias
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This was a presentation I delivered in May 2014 at the Young Australian Tourism Export Council about winning the ATEC award for excellence early in my career and staying green and growing in the vibrant Victorian tourism industry.
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'Green, growing and curious'
Green, growing and Curious was presented by small business trainer and mentor, Despina Karatzias on Thursday 29th May at the City of Greater Dandenong - South East Business Network for Women.
Thank you to all the incredibly talented women in business in the room for your time, attention and active participation during our time together.
Capricorn Enterprise Digital Ready Module 4: Digital Diagnostics
This module is part of a 'Digital Ready' workshop prepared and delivered for Capricorn Enterprise and Digital Coaching International. The key objective after completing this workshop was to give tourism operators in the region a comprehensive insight and understanding to confidently take action on the four topics covered.
Objectives for Digital Diagnostics:
In this module we will look at ways you can gather business intelligence to prioritise, plan and execute an effective digital marketing strategy through an effective measurement plan.
Key learning outcomes for Digital Diagnostics:
• • The importance of digital analytics
• How Google Analytics works
• Creating a Google Analytics account
• Descriptions of key digital measurement concepts, terminology & analysis
• Understanding Google Analytics reporting
• How to create a measurement plan for your tourism business
The other key modules delivered include:
Module 1 – Online Booking Systems
Module 2 – Mobile Readiness
Module 3 – Facebook for Business
Module 4 – Digital Diagnostics
Young Tourism Network: Create Your Own Path
This presentation was delivered to young tourism professionals and students part of the Young Tourism Network, a Victorian based social networking group aimed to enhance and foster the career development and professional excellence of the people within the Victorian tourism industry.
Along with three other entrepreneurial business owners we were asked to share our current business, our career history, challenges we faced, what we love about owning our own business, “must knows” about starting a business in tourism and important lessons we've learned along the way!
This event was all about paying forward knowledge and experiences in our careers that transitioned into owning our own business. The intention was ultimately to share what has shaped our journeys so far so that it can inspire the up and coming young tourism professionals to lead with their purpose to conquer any fear and self down and create their own path to excellence.
Social Media & Digital Communication for Community Service Organisations
This was a presentation prepared for Upper Yarra Services Network, sharing an introduction to social media and business marketing tools to enable community service organisations to inspire, connect, educate and empower clients and communities about resources, events and support in safe and cost effective ways.
Adventures after high school - discovering tourism as a career pathway
If only I knew now what I knew then!
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Quantum Tourism - Making the impossible possible
This quantum tourism presentation is directly related to quantum physics, the physics of possibilities, community, connections, relationships and the central focus love. Love for ourselves, each other, where we live and what we do.
I share my path to date and how the 'thinking' behind our challenges can be our greatest challenge and how we can create change through an appreciation of the power of our thoughts. After all, whether we think we can or think we can't we're right.
Social Media for Business: Twitter and Google Plus
This training was delivered on Wednesday 3rd February 2016 to a wonderful group of Bayside City Council small business traders.
It is pat of a social media masterclass series and one on one mentoring program for selected businesses within the municipality developing their digital marketing skills as they discover the power and opportunities available to them through key social media platforms, including Facebook, Instagram, Twitter, Google Plus and the most effective ways to measure our results.
Connect with Despina Karatzias from Institute of Excellence on other social networks:
Twitter: www.twitter.com/desikaratzias
Facebook: www.facebook.com/despinakaratzias
Google+: https://plus.google.com/+DespinaKaratzias
Instagram: https://instagram.com/desikaratzias/
LinkedIn: https://au.linkedin.com/in/despinakaratzias
Pinterest: https://www.pinterest.com/desikaratzias/
YouTube: https://www.youtube.com/user/despinakaratzias
Are you a small tourism business or service visitors coming to Australia? Come over and join private group specifically tailored to small tourism business operators, 'Your Tourism Excellence' on Facebook:
https://www.facebook.com/groups/1421741554754291/
#YOURexcellence for yATEC and YTN tourism professionals Meet, Mingle, Master
This is a keynote prepared and delivered for the first collaborative event between two key tourism organisations for young Victorian tourism professional’s yATEC and Young Tourism Network.
I was asked to come and share my story of how I chose a career in tourism, the journey and the transition to now running a training and mentoring business supporting the small business community of the tourism industry.
My main intention in sharing my journey was to inspire the future of our industry to step up, serve and share theirs. We often align legacy to later stages of our lives. What I proposed to everyone present was what if we treated everything we did as our legacy? What will let the world know ‘I was here’ by way of digital footprint and service.
Seven actionable tips were shared that they can do right now with their Linked In and Twitter profiles to boost thir own personal brand they included:
#1. Update your profile photos especially Linked In to be looking sharp and professional
#2. Review your Linked In Headline and Twitter / Instagram bio - do they represent YOU
#3. Complete your experience section - they are keyword rich
#4. Claim your custom URL and handles
#5. Show the real authentic wonderful you and the problems you solve and write a compelling, interesting summary
#6. Start blogging - LinkedIn long form posts great place to start
#7. Be consistent and keep showing up to serve – givers gain
By way of concluding that having the right attitude is important and when that includes gratitude and servitude you are on the right path.
To everyone that was present and viewing this presentation I wish you every success in your endeavours and here's to #YOURexcellence,
Despina xo
Recommended
'Green, growing and curious'
Green, growing and Curious was presented by small business trainer and mentor, Despina Karatzias on Thursday 29th May at the City of Greater Dandenong - South East Business Network for Women.
Thank you to all the incredibly talented women in business in the room for your time, attention and active participation during our time together.
Capricorn Enterprise Digital Ready Module 4: Digital Diagnostics
This module is part of a 'Digital Ready' workshop prepared and delivered for Capricorn Enterprise and Digital Coaching International. The key objective after completing this workshop was to give tourism operators in the region a comprehensive insight and understanding to confidently take action on the four topics covered.
Objectives for Digital Diagnostics:
In this module we will look at ways you can gather business intelligence to prioritise, plan and execute an effective digital marketing strategy through an effective measurement plan.
Key learning outcomes for Digital Diagnostics:
• • The importance of digital analytics
• How Google Analytics works
• Creating a Google Analytics account
• Descriptions of key digital measurement concepts, terminology & analysis
• Understanding Google Analytics reporting
• How to create a measurement plan for your tourism business
The other key modules delivered include:
Module 1 – Online Booking Systems
Module 2 – Mobile Readiness
Module 3 – Facebook for Business
Module 4 – Digital Diagnostics
Young Tourism Network: Create Your Own Path
This presentation was delivered to young tourism professionals and students part of the Young Tourism Network, a Victorian based social networking group aimed to enhance and foster the career development and professional excellence of the people within the Victorian tourism industry.
Along with three other entrepreneurial business owners we were asked to share our current business, our career history, challenges we faced, what we love about owning our own business, “must knows” about starting a business in tourism and important lessons we've learned along the way!
This event was all about paying forward knowledge and experiences in our careers that transitioned into owning our own business. The intention was ultimately to share what has shaped our journeys so far so that it can inspire the up and coming young tourism professionals to lead with their purpose to conquer any fear and self down and create their own path to excellence.
Social Media & Digital Communication for Community Service Organisations
This was a presentation prepared for Upper Yarra Services Network, sharing an introduction to social media and business marketing tools to enable community service organisations to inspire, connect, educate and empower clients and communities about resources, events and support in safe and cost effective ways.
Adventures after high school - discovering tourism as a career pathway
If only I knew now what I knew then!
A presentation delivered to my old high school almost 20 years since graduating.
Quantum Tourism - Making the impossible possible
This quantum tourism presentation is directly related to quantum physics, the physics of possibilities, community, connections, relationships and the central focus love. Love for ourselves, each other, where we live and what we do.
I share my path to date and how the 'thinking' behind our challenges can be our greatest challenge and how we can create change through an appreciation of the power of our thoughts. After all, whether we think we can or think we can't we're right.
Social Media for Business: Twitter and Google Plus
This training was delivered on Wednesday 3rd February 2016 to a wonderful group of Bayside City Council small business traders.
It is pat of a social media masterclass series and one on one mentoring program for selected businesses within the municipality developing their digital marketing skills as they discover the power and opportunities available to them through key social media platforms, including Facebook, Instagram, Twitter, Google Plus and the most effective ways to measure our results.
Connect with Despina Karatzias from Institute of Excellence on other social networks:
Twitter: www.twitter.com/desikaratzias
Facebook: www.facebook.com/despinakaratzias
Google+: https://plus.google.com/+DespinaKaratzias
Instagram: https://instagram.com/desikaratzias/
LinkedIn: https://au.linkedin.com/in/despinakaratzias
Pinterest: https://www.pinterest.com/desikaratzias/
YouTube: https://www.youtube.com/user/despinakaratzias
Are you a small tourism business or service visitors coming to Australia? Come over and join private group specifically tailored to small tourism business operators, 'Your Tourism Excellence' on Facebook:
https://www.facebook.com/groups/1421741554754291/
#YOURexcellence for yATEC and YTN tourism professionals Meet, Mingle, Master
This is a keynote prepared and delivered for the first collaborative event between two key tourism organisations for young Victorian tourism professional’s yATEC and Young Tourism Network.
I was asked to come and share my story of how I chose a career in tourism, the journey and the transition to now running a training and mentoring business supporting the small business community of the tourism industry.
My main intention in sharing my journey was to inspire the future of our industry to step up, serve and share theirs. We often align legacy to later stages of our lives. What I proposed to everyone present was what if we treated everything we did as our legacy? What will let the world know ‘I was here’ by way of digital footprint and service.
Seven actionable tips were shared that they can do right now with their Linked In and Twitter profiles to boost thir own personal brand they included:
#1. Update your profile photos especially Linked In to be looking sharp and professional
#2. Review your Linked In Headline and Twitter / Instagram bio - do they represent YOU
#3. Complete your experience section - they are keyword rich
#4. Claim your custom URL and handles
#5. Show the real authentic wonderful you and the problems you solve and write a compelling, interesting summary
#6. Start blogging - LinkedIn long form posts great place to start
#7. Be consistent and keep showing up to serve – givers gain
By way of concluding that having the right attitude is important and when that includes gratitude and servitude you are on the right path.
To everyone that was present and viewing this presentation I wish you every success in your endeavours and here's to #YOURexcellence,
Despina xo
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According to the The United Nations World Tourism Organization (UNWTO), the United Nations agency responsible for the promotion of responsible, sustainable and universally accessible tourism, Accessible Tourism for All is about the creation of environments that can cater for the needs of all of us, whether we are traveling or staying at home. At some point in our lives, each of us will be touched by the need for universal accessibility. From those with temporary or permanent disability, to families with small children, to the ageing population - we can all benefit from universal accessibility in our communities.
In this presentation Despina Karatzias was joined for a live webinar from VTIC Headquarters on Tuesday 27th September to celebrate the promotion of universal acceptability.
Key learning outcomes included:
What we will cover:
1. What is World Tourism Day
2. Challenging perceptions
3. WebAbility
4. What not to do
5. Opportunities for your business
6. Accessible tourism ambassador inspiration
Despina was joined by leading experts and accessibility ambassadors Kiff Saunders, Global Ballooning, Debby Conlon, Changing Places Project and Laura Cavallo from Destination Melbourne sharing their insights on innovating experiences that are inclusive and accessible to all visitors to the state.
#tourism4all #WTD2016 #VTICNEWS
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In this session we looked at the worlds largest photo sharing site, Instagram as well as touch on other popular social networks like Twitter and Google Plus. Skills you will gain during our time together are:
- Understanding of how Instagram works
- How to develop content through your guests
- Why hashtags are important for your business and how to use them strategically
Join Despina Karatzias from Institute of Excellence on other networks:
Twitter: www.twitter.com/desikaratzias
Facebook: www.facebook.com/despinakaratzias
Google+: https://plus.google.com/+DespinaKaratzias
Instagram: https://instagram.com/desikaratzias/
LinkedIn: https://au.linkedin.com/in/despinakartzias
Pinterest: https://www.pinterest.com/desikaratzias/
YouTube: https://www.youtube.com/user/despinakaratzias
Join Your Tourism Excellence Facebook Group: https://www.facebook.com/groups/1421741554754291/
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This was a keynote I presented to a dynamic group of wedding business professionals that make up the Mornington Peninsula Wedding Group.
Key topics I covered in this 30 minute keynote was:
- The latest stats of the Australian Wedding Industry
- Benefits of Social Media
- My survey results of some independent research I carried out about wedding planning and the role social media plays
- Some latest details on Facebook, Instagram and Pinterest
- Actionable items guests can take away and implement in their business.
There was great feedback and consequently have delivered some more in depth training and mentoring for members of the group.
If you have a member driven organisation and would like a similar presentation delivered on the topic of digital marketing and social media to your group, please do not hesitate to contact me directly on despina@instituteofexcellence.com.au
Furthermore will love to connect with you on your social media platform of choice below:
Twitter: www.twitter.com/desikaratzias
Facebook: www.facebook.com/despinakaratzias
Google+: https://plus.google.com/+DespinaKaratzias
Instagram: https://instagram.com/desikaratzias/
LinkedIn: https://au.linkedin.com/in/despinakaratzias
Pinterest: https://www.pinterest.com/desikaratzias/
YouTube: https://www.youtube.com/user/despinakaratzias
Your Tourism Excellence Facebook Group: https://www.facebook.com/groups/1421741554754291/
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Key Objectives:
Provide you with all the tools you need to make sure your content is not only getting as much traction as possible, but also provides you with solutions to convert and measure your traffic.
MODULES:
Module 1: Why Measure with Google Analytics
Module 2: Getting started
Module 3: Making Google Analytics work for you
Key learning outcomes:
• Understand the Google Analytics Dashboard and the various
functionality of GA
• How to read Google Analytics in real time & set up the Web Master Tools
• Show participants how to set up the interface to allow visibility of the content, results, and numbers for the selected time period
• Discover goals and how businesses can specifically measure website conversions
• How to export your reporting details
• How to read real-time Google Analytics and how it can benefit your
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This module is part of a 'Digital Ready' workshop prepared and delivered for Capricorn Enterprise and Digital Coaching International. The key objective after completing this workshop was to give tourism operators in the region a comprehensive insight and understanding to confidently take action on the four topics covered.
Objectives for Mobile Readiness:
In his module we will discover the latest research and how they relate to you as a tourism business by looking at the benefits of mobile technology in your organisation.
Key learning outcomes for Mobile Readiness:
• • The evolution of mobile technology – what the research is telling us about the rise of the internet device in Australia
• The benefits of making a website mobile friendly
• Mobile friendly and SEO - update on Google’s stance on mobile friendly websites
• Check if your website passes Google’s mobile friendly test
• The top 3 things every tourism business should know when building a site for mobile devices
The other key modules delivered include:
Module 1 – Online Booking Systems
Module 2 – Mobile Readiness
Module 3 – Facebook for Business
Module 4 – Digital Diagnostics
Capricorn Enterprise Digital Ready Module 1: Online Bookability
This module is part of a 'Digital Ready' workshop prepared and delivered for Capricorn Enterprise and Digital Coaching International. The key objective after completing this workshop was to give tourism operators in the region a comprehensive insight and understanding to confidently take action on the four topics covered.
Objectives for Online Bookability:
In this module we looked at what exactly are online booking systems, what is the benefit of having one and how tourism businesses can go about choosing one.
Key learning outcomes for Online Bookability:
• Consumer behaviour and how they search for travel
• Decode the acronyms
• Overview of how booking systems work and benefit tourism businesses showcasing best practice examples of other operators using them effectively
• Discover and define the difference between an online booking system and channel manager
• Online booking systems and mobile functionality
The other key modules delivered included:
Module 2 – Mobile Readiness
Module 3 – Facebook for Business
Module 4 – Digital Diagnostics
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Why do you do what you do? What do you do to benefit your clients? How are you considering your customer needs before they have become a customer?
This is a recording part of an online training series prepared and delivered for Murray Regional Tourism. Here is an overview of what we discover:
1. The evolution of customer experience from word of mouth to the digital era looking at the latest research of how consumers search for travel
2. Delivering world class experiences by looking at world class examples
3. Customer perception business - creating empathy, compassion and gratitude
4. Customer Service Vision
Lynette bergin VTIC 2012 AGM Presentation
In 2011 I was awarded the Victorian Tourism Industry Council Lynette Bergin Fellowship. At the timed I managed Victorian hot air balloon company, Global Ballooning. My fellowship involved carrying out research in the balloon and food and wine capitals of the world, Cappadocia and Tuscany. This is the presentation I prepared and delivered for the inaugural 2012 Victoria Tourism Industry Council AGM using this compilation video of my experience as the introduction to this talk.
https://www.youtube.com/watch?v=llWmP5PC_Xs
2012 Victorian Tourism Industry Council - Lynette Bergin Report
In 2011 I was awarded the Victorian Tourism Industry Council Lynette Bergin Fellowship. At the timed I managed Victorian hot air balloon company, Global Ballooning. My fellowship involved carrying out research in the balloon and food and wine capitals of the world, Cappadocia and Tuscany. This report is an account of all my findings through interviews with local operators, experiences and observations. To date it has been a highlight of my career and the catalyst behind my leap into a training and mentoring career within the tourism and hospitality industry.
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This presentation was fully customised for the delivery of a full day workshop with a fun and dynamic team at WYN City Bowl and Entertainment. The primary focus was on Leadership, Culture and Commitment with an emphasis on establishing gaps and setting big, hairy, audacious goals for 2018.
For more information on Victoria's Premier Entertainement Complex go to: http://www.wyncity.com.au/
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This presentation was delivered to tourism businesses on behalf of Destination Gippsland as part of the workshop series of the 'Creating Smart Connections' Program focussing on all things social media marketing.
The power of networking #business #branding #empowerment
This was a presentation I delivered at the launch of the newly created HACCI Young Professionals Network (HYPN).
The network, has been formed to aims to fill the gap of providing a space for young Greek Australians to discuss business and receive peer advice when entering the workforce after study.
I was invited as the keynote speaker to share insights on the power of networking, experiences in business, personal branding and empowering ourselves to learn through doing.
When I was a young professional, starting my career, I learned quickly how important it was to establish and maintain a strong professional network. I would have loved a HYPN and I congratulate the HACCI team for recognising the gap and forming this network to help many young Hellenic Australians to gain confidence, make invaluable connections and seek mentors within the community.
The Young Professionals Network will be launched on August 13 at Kri Kri Mezethopolion, 39-41 Little Bourke St, Melbourne at 6.00 pm. The event is free, and mezedes, wine and soft drink will be provided.
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According to the The United Nations World Tourism Organization (UNWTO), the United Nations agency responsible for the promotion of responsible, sustainable and universally accessible tourism, Accessible Tourism for All is about the creation of environments that can cater for the needs of all of us, whether we are traveling or staying at home. At some point in our lives, each of us will be touched by the need for universal accessibility. From those with temporary or permanent disability, to families with small children, to the ageing population - we can all benefit from universal accessibility in our communities.
In this presentation Despina Karatzias was joined for a live webinar from VTIC Headquarters on Tuesday 27th September to celebrate the promotion of universal acceptability.
Key learning outcomes included:
What we will cover:
1. What is World Tourism Day
2. Challenging perceptions
3. WebAbility
4. What not to do
5. Opportunities for your business
6. Accessible tourism ambassador inspiration
Despina was joined by leading experts and accessibility ambassadors Kiff Saunders, Global Ballooning, Debby Conlon, Changing Places Project and Laura Cavallo from Destination Melbourne sharing their insights on innovating experiences that are inclusive and accessible to all visitors to the state.
#tourism4all #WTD2016 #VTICNEWS
Understanding Instagram for your business
In this session we looked at the worlds largest photo sharing site, Instagram as well as touch on other popular social networks like Twitter and Google Plus. Skills you will gain during our time together are:
- Understanding of how Instagram works
- How to develop content through your guests
- Why hashtags are important for your business and how to use them strategically
Join Despina Karatzias from Institute of Excellence on other networks:
Twitter: www.twitter.com/desikaratzias
Facebook: www.facebook.com/despinakaratzias
Google+: https://plus.google.com/+DespinaKaratzias
Instagram: https://instagram.com/desikaratzias/
LinkedIn: https://au.linkedin.com/in/despinakartzias
Pinterest: https://www.pinterest.com/desikaratzias/
YouTube: https://www.youtube.com/user/despinakaratzias
Join Your Tourism Excellence Facebook Group: https://www.facebook.com/groups/1421741554754291/
Social Media for Weddings
This was a keynote I presented to a dynamic group of wedding business professionals that make up the Mornington Peninsula Wedding Group.
Key topics I covered in this 30 minute keynote was:
- The latest stats of the Australian Wedding Industry
- Benefits of Social Media
- My survey results of some independent research I carried out about wedding planning and the role social media plays
- Some latest details on Facebook, Instagram and Pinterest
- Actionable items guests can take away and implement in their business.
There was great feedback and consequently have delivered some more in depth training and mentoring for members of the group.
If you have a member driven organisation and would like a similar presentation delivered on the topic of digital marketing and social media to your group, please do not hesitate to contact me directly on despina@instituteofexcellence.com.au
Furthermore will love to connect with you on your social media platform of choice below:
Twitter: www.twitter.com/desikaratzias
Facebook: www.facebook.com/despinakaratzias
Google+: https://plus.google.com/+DespinaKaratzias
Instagram: https://instagram.com/desikaratzias/
LinkedIn: https://au.linkedin.com/in/despinakaratzias
Pinterest: https://www.pinterest.com/desikaratzias/
YouTube: https://www.youtube.com/user/despinakaratzias
Your Tourism Excellence Facebook Group: https://www.facebook.com/groups/1421741554754291/
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Key Objectives:
Provide you with all the tools you need to make sure your content is not only getting as much traction as possible, but also provides you with solutions to convert and measure your traffic.
MODULES:
Module 1: Why Measure with Google Analytics
Module 2: Getting started
Module 3: Making Google Analytics work for you
Key learning outcomes:
• Understand the Google Analytics Dashboard and the various
functionality of GA
• How to read Google Analytics in real time & set up the Web Master Tools
• Show participants how to set up the interface to allow visibility of the content, results, and numbers for the selected time period
• Discover goals and how businesses can specifically measure website conversions
• How to export your reporting details
• How to read real-time Google Analytics and how it can benefit your
Capricorn Enterprise Digital Ready Module 2: Mobile Readiness
This module is part of a 'Digital Ready' workshop prepared and delivered for Capricorn Enterprise and Digital Coaching International. The key objective after completing this workshop was to give tourism operators in the region a comprehensive insight and understanding to confidently take action on the four topics covered.
Objectives for Mobile Readiness:
In his module we will discover the latest research and how they relate to you as a tourism business by looking at the benefits of mobile technology in your organisation.
Key learning outcomes for Mobile Readiness:
• • The evolution of mobile technology – what the research is telling us about the rise of the internet device in Australia
• The benefits of making a website mobile friendly
• Mobile friendly and SEO - update on Google’s stance on mobile friendly websites
• Check if your website passes Google’s mobile friendly test
• The top 3 things every tourism business should know when building a site for mobile devices
The other key modules delivered include:
Module 1 – Online Booking Systems
Module 2 – Mobile Readiness
Module 3 – Facebook for Business
Module 4 – Digital Diagnostics
Capricorn Enterprise Digital Ready Module 1: Online Bookability
This module is part of a 'Digital Ready' workshop prepared and delivered for Capricorn Enterprise and Digital Coaching International. The key objective after completing this workshop was to give tourism operators in the region a comprehensive insight and understanding to confidently take action on the four topics covered.
Objectives for Online Bookability:
In this module we looked at what exactly are online booking systems, what is the benefit of having one and how tourism businesses can go about choosing one.
Key learning outcomes for Online Bookability:
• Consumer behaviour and how they search for travel
• Decode the acronyms
• Overview of how booking systems work and benefit tourism businesses showcasing best practice examples of other operators using them effectively
• Discover and define the difference between an online booking system and channel manager
• Online booking systems and mobile functionality
The other key modules delivered included:
Module 2 – Mobile Readiness
Module 3 – Facebook for Business
Module 4 – Digital Diagnostics
Creating World Class Customer Experiences for Your Tourism Business
Why do you do what you do? What do you do to benefit your clients? How are you considering your customer needs before they have become a customer?
This is a recording part of an online training series prepared and delivered for Murray Regional Tourism. Here is an overview of what we discover:
1. The evolution of customer experience from word of mouth to the digital era looking at the latest research of how consumers search for travel
2. Delivering world class experiences by looking at world class examples
3. Customer perception business - creating empathy, compassion and gratitude
4. Customer Service Vision
Lynette bergin VTIC 2012 AGM Presentation
In 2011 I was awarded the Victorian Tourism Industry Council Lynette Bergin Fellowship. At the timed I managed Victorian hot air balloon company, Global Ballooning. My fellowship involved carrying out research in the balloon and food and wine capitals of the world, Cappadocia and Tuscany. This is the presentation I prepared and delivered for the inaugural 2012 Victoria Tourism Industry Council AGM using this compilation video of my experience as the introduction to this talk.
https://www.youtube.com/watch?v=llWmP5PC_Xs
2012 Victorian Tourism Industry Council - Lynette Bergin Report
In 2011 I was awarded the Victorian Tourism Industry Council Lynette Bergin Fellowship. At the timed I managed Victorian hot air balloon company, Global Ballooning. My fellowship involved carrying out research in the balloon and food and wine capitals of the world, Cappadocia and Tuscany. This report is an account of all my findings through interviews with local operators, experiences and observations. To date it has been a highlight of my career and the catalyst behind my leap into a training and mentoring career within the tourism and hospitality industry.
WYN City Leadership, Culture and Commitment
This presentation was fully customised for the delivery of a full day workshop with a fun and dynamic team at WYN City Bowl and Entertainment. The primary focus was on Leadership, Culture and Commitment with an emphasis on establishing gaps and setting big, hairy, audacious goals for 2018.
For more information on Victoria's Premier Entertainement Complex go to: http://www.wyncity.com.au/
Creating Smart Connections: Unlocking Your Full Potential with Social Media
This presentation was delivered to tourism businesses on behalf of Destination Gippsland as part of the workshop series of the 'Creating Smart Connections' Program focussing on all things social media marketing.
The power of networking #business #branding #empowerment
This was a presentation I delivered at the launch of the newly created HACCI Young Professionals Network (HYPN).
The network, has been formed to aims to fill the gap of providing a space for young Greek Australians to discuss business and receive peer advice when entering the workforce after study.
I was invited as the keynote speaker to share insights on the power of networking, experiences in business, personal branding and empowering ourselves to learn through doing.
When I was a young professional, starting my career, I learned quickly how important it was to establish and maintain a strong professional network. I would have loved a HYPN and I congratulate the HACCI team for recognising the gap and forming this network to help many young Hellenic Australians to gain confidence, make invaluable connections and seek mentors within the community.
The Young Professionals Network will be launched on August 13 at Kri Kri Mezethopolion, 39-41 Little Bourke St, Melbourne at 6.00 pm. The event is free, and mezedes, wine and soft drink will be provided.
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Capricorn Enterprise Digital Ready Module 2: Mobile Readiness
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Creating World Class Customer Experiences for Your Tourism Business
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2012 Victorian Tourism Industry Council - Lynette Bergin Report
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The power of networking #business #branding #empowerment
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Week One: Social media for tourism and Managing multiple accounts
Week One: Social media for tourism and Managing multiple accounts