The document discusses how knowledge management and human capital are important for companies. It explains that knowledge resides within people, and companies must focus on managing knowledge workers to retain valuable knowledge. Effective knowledge management processes allow companies to identify, share and leverage the collective knowledge of all employees to innovate and gain competitive advantages.

1. http://site.ebrary.com/lib/bibsipansp/docDetail.action?docID=10154580&p00=empresas
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