The document discusses how organizations can leverage the Baldrige criteria for performance management. The Baldrige framework takes a systems perspective and is not prescriptive, focusing on leadership, strategic planning, customer focus, measurement, workforce management, process management, and results. Organizations can apply the Baldrige criteria to gather input, set objectives, link processes, measure in-process performance, analyze results, and take action to improve based on knowledge gained.

1. Leveraging Baldrige for Performance Management

5. Leadership Strategic Planning Customer & Market Focus Measurement, Analysis, & Knowledge Management Workforce Focus Process Management Results global criteria

6. not prescriptive

7. systems perspective

8. application

9. feedback report

10. Baldrige

11. process management

12. objectives

13. linking

14. gathering input

15. in-process measures

16. analysis

17. acting on knowledge

18. results

19. “ If you don’t like change, you’re going to like irrelevance even less.” — General Eric Shinseki, Chief of Staff, US Army

20. www.baldrige.nist.gov

21. Kevin Knutson [email_address]