Virgin Atlantic wants to make their in-flight services available via mobile apps to improve the passenger experience. Over the first two weeks, the team conducted discovery activities like interviews and personas to understand passenger pain points. They found issues with pre-flight stress, in-flight entertainment, and needing flight staff assistance. The team's solution was to build a mobile app allowing seamless access to services and entertainment to have a better flight. They created prototypes, conducted usability testing, and delivered a clickable prototype.