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LINKING DESIGN TO SATISFACTION

The HCAHPS survey, used to measure
patient satisfaction, features two questions
that impact the built environment

Was your room quiet?

Two common areas: Corridor & Equipment
OUR DESIGN SOLUTIONS FOR NOISE

INTEGRATE

APPLY

INSTALL

IMPLEMENT

DOORS TO REDUCE
NOISE TRANSFER

A vast majority of hospitals
recognize a noise problem but
fewer than 60% have a plan in
place to fix it

HIGH PERFORMANCE
ACOUSTICAL TILES

NOISE-CANCELING
TECHNIQUES

WHITE NOISE TO REDUCE
NOISE TRANSMISSION

Was your room clean?

Clean rooms increase patient satisfaction;
dirty rooms increase infections

76%
76% of ORs have high levels
of bacteria, which can lead to
increased numbers of infections

OUR DESIGN SOLUTIONS FOR CLEANLINESS

AVOID

ANTICIPATE

PROVIDE

AVOID

ACUTE AND
OBTUSE ANGLES
IN PATIENT ROOMS
SLOPED TOPS
ABOVE CABINETS

FURNITURE
LOCATIONS

TIGHT AND
COMPACT AREAS

Metrics Driven Outcomes

These outcomes are measured from design solutions
achieved at Lakeland HealthCare’s inpatient pavilion

04% Improved Patient Satisfaction
15% Reduction In Patient Room Noise
57% Reduction In Patient Infections
37% Reduction In Nosocomial Bacteremia
57% Reduction In Inpatient Transfers
$355,000 Savings From Decrease In Patient Infections
Esterbrook, John. "Why Aren't Hospitals Cleaner?" CBSNews. 11 Feb. 2009.
Kovacs Silvis, Jennifer. "Shhh!" Shhh! N.p., 9 May 2012.

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Linking Design to Satisfaction

  • 1. LINKING DESIGN TO SATISFACTION The HCAHPS survey, used to measure patient satisfaction, features two questions that impact the built environment Was your room quiet? Two common areas: Corridor & Equipment OUR DESIGN SOLUTIONS FOR NOISE INTEGRATE APPLY INSTALL IMPLEMENT DOORS TO REDUCE NOISE TRANSFER A vast majority of hospitals recognize a noise problem but fewer than 60% have a plan in place to fix it HIGH PERFORMANCE ACOUSTICAL TILES NOISE-CANCELING TECHNIQUES WHITE NOISE TO REDUCE NOISE TRANSMISSION Was your room clean? Clean rooms increase patient satisfaction; dirty rooms increase infections 76% 76% of ORs have high levels of bacteria, which can lead to increased numbers of infections OUR DESIGN SOLUTIONS FOR CLEANLINESS AVOID ANTICIPATE PROVIDE AVOID ACUTE AND OBTUSE ANGLES IN PATIENT ROOMS SLOPED TOPS ABOVE CABINETS FURNITURE LOCATIONS TIGHT AND COMPACT AREAS Metrics Driven Outcomes These outcomes are measured from design solutions achieved at Lakeland HealthCare’s inpatient pavilion 04% Improved Patient Satisfaction 15% Reduction In Patient Room Noise 57% Reduction In Patient Infections 37% Reduction In Nosocomial Bacteremia 57% Reduction In Inpatient Transfers $355,000 Savings From Decrease In Patient Infections Esterbrook, John. "Why Aren't Hospitals Cleaner?" CBSNews. 11 Feb. 2009. Kovacs Silvis, Jennifer. "Shhh!" Shhh! N.p., 9 May 2012.