The rapid adoption of digitalization, especially after the pandemic, is seeing conventional businesses fast-track their shift online. Prominent among them are pharmacies. Several pharmacies are stressing on the need to create an app to remove inefficiencies in their operations and provide a better customer experience.

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2. The rapid adoption of digitalization, especially after the pandemic,
is seeing conventional businesses fast-track their shift online.
Prominent among them are pharmacies. Several pharmacies are
stressing on the need to create an app to remove inefficiencies in
their operations and provide a better customer experience.
According to a study, the global ePharmacy market is expected to be
worth more than USD 177.80 billion by the end of 2026, signifying
the magnitude of opportunities that lie ahead in the digital app
space.
The online pharmacy application works very similarly to any other
eCommerce platform. However, there are several additional
features that are distinct to it. In this blog, we will discuss some of
the key features that are needed for an online pharmacy
application.
Benefits of Pharmacy Apps
Before we get into the features, let’s briefly look at the benefits that
a pharmacy app can offer:

3. Improved Communication with Customers: A pharmacy app
can help improve communication between the pharmacy and its
customers. This can be done by sending reminders to customers
about their prescriptions, refills, and other important information.
Improved Patient Care: With pharmacy apps, customers can
place their orders from anywhere and at any time, making
medicines more accessible for them and improving patient care.
Better Management of Chronic Conditions: Pharmacy apps
make it easier for people with chronic conditions to manage their
illness as they can track their prescriptions with ease and also place
repeat orders in advance.
Promote Customer Loyalty and Repeat Business: A pharmacy
app can help to promote customer loyalty and repeat business. It
can be achieved by offering discounts and coupons to customers
who use the app. In addition, a pharmacy app can effortlessly push
loyalty programs by providing customers with exclusive deals and
promotions at the click of a button.

4. Improved Communication with Customers: A pharmacy app
can help improve communication between the pharmacy and its
customers. This can be done by sending reminders to customers
about their prescriptions, refills, and other important information.
Improved Patient Care: With pharmacy apps, customers can
place their orders from anywhere and at any time, making
medicines more accessible for them and improving patient care.
Better Management of Chronic Conditions: Pharmacy apps
make it easier for people with chronic conditions to manage their
illness as they can track their prescriptions with ease and also place
repeat orders in advance.
Promote Customer Loyalty and Repeat Business: A pharmacy
app can help to promote customer loyalty and repeat business. It
can be achieved by offering discounts and coupons to customers
who use the app. In addition, a pharmacy app can effortlessly push
loyalty programs by providing customers with exclusive deals and
promotions at the click of a button.

5. Increase Sales and Profits: A pharmacy app with seamless service
and user experience can scale rapidly, ultimately resulting in
increased sales and profits for the pharmacy company.
Features of a Pharmacy App
Features of a pharmacy app can be divided into three categories:
• Features for Customers
• Features for Admin Panel
• Features for Courier Panel
Key Features for Customers
Easy Onboarding Experience: The registration process on the
app must be simplified. Keep as few steps as possible to log in and
be transparent about the privacy policy with your users. This makes
up for a good onboarding experience and gives a sense that the
application is easy-to-use.

6. Personalized Profiles: The users should have a customer profile
that is personalized as per their needs. Such features allow users to
search and reorder their prescriptions on the app with ease, which
adds to a better user experience, especially for users with chronic
conditions.
Manage Health Records: Customers should be able to easily
manage their health records, such as test reports, diagnoses, and
medications, on the app. This would enable them to efficiently
track their health.
Information & Comparison: Enable customers to see drug
information such as manufacturing date, contraindications, unit
size, price, etc. You can also provide a comparison between
medicines from different companies.

7. Key Features for Admin Panel
Inventory Management: Pharmacy applications should offer a feature
that allows admins to manage the pharmacy's inventory. This would help
them keep track of stock levels and reorder products when required.
Customer Management: The admin panel should have features to
manage customers. This would include features such as viewing customer
profiles, transaction history, responding to customer queries, etc.
Push Notifications: The admin panel should allow push notifications to
be sent to customers. This is a great way to keep them updated about
offers, promotions, discount coupons, etc.
Analytics and Reporting: Gathering and analyzing customer data is
another key feature of pharmacy apps. The insights gained from this
process could help the pharmacy track its performance and improve its
services.
Payment Management: This feature is necessary for tracking the
payment status of the customers. It will also help ensure the safety of the
banking data.

8. Key Features for Courier Panel
Customer Details: The courier panel should also be able to see
customer details, like their contact and placed orders. This way,
they can contact the users in case they have any queries regarding
the customer’s location or order.
Delivery Tracking: A delivery tracking system is necessary for the
courier panel. This would help the courier keep track of the delivery
and ensure that it is delivered on time.
Navigation: With access to navigation, couriers can find the fastest
route to reach the customers in the promised time.
Push Notifications: Push notifications feature should enable the
courier panel to look at the orders placed by the customers in real-
time. The feature must also provide updates on the delivery status
of the order.

9. Conclusion
The demand for pharmacy apps is growing exponentially with time.
That’s why your apps need to offer features that make up for a
seamless user experience. However, developing such an app can be
overwhelming, with many moving parts involved. Therefore, it is
advisable to collaborate with a firm that excels in dealing with such
tasks.
Mindfire Solutions is one of the leaders in the healthcare tech
sector that offers customized solutions by leveraging the latest
technology. Over the years, we have assisted several health &
wellness organizations. If you are also looking for application
development services, visit Mindfire Solution to know more about
us.

10. Content Source: Quora
Contented by: Mindfire Solutions