Kcom's contact center solution for HMRC is the largest HCS implementation worldwide, configured to support over 20,000 advisers and handle 12,000 simultaneous calls. During the January 2015 Self Assessment peak period, the solution handled over 6 million calls.

1. Kcom’s Workplaces based Contact Centre Solution for HMRC
Largest HCS
implementation worldwide
Configured to support over
20,000 advisers and 12,000
simultaneous calls
6 million calls during Jan
2015 Self Assessment peak