1. Prior Tax Professional Session 6 Jose: Latino Focus

3. First Impressions - Front Desk WB 69

4. First Impressions - Preferences WB 70

7. Fishbowl Tag Out/Tag In Client Tax Professional Tag Out Person inside circle initiates Tag In Person outside circle initiates

8. Compare/Contrast First Impressions WB 72

13. Price/Value WB 78-79 This is a sample screen - it is not Jose’s information.

15. Last Impression WB 80-81

17. Last Impression - Compare/Contrast WB 82