Jincy Thomas is a learning, development and social impact strategy expert with 14 years of experience. She currently serves as Chief Product Officer at PeoplePro Training and Consultants Pvt Ltd in Bangalore, where she oversees research and development of products and strategies to achieve meaningful social impact. Previously, she has held roles developing training programs at 24/7 Customer and designing social impact strategies for clients such as Shell and Goldman Sachs. She has expertise in areas such as corporate social responsibility, content development, training, and process improvement.

1. JINCY THOMAS.
Mobile: +91 97407 06622
Email: Jincyt@gmail.com
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LEARNING- DEVELOPMENT & SOCIAL IMPACT STRATEGY EXPERT
Learning - development and social impact strategy expert with approximately 14 years of work
experience. Proven ability to manage competing projects in a time sensitive and constantly changing
environment. Strong communication, training and interpersonal skills that allow interaction with clients
and individuals at all levels. Self-motivated to perform at a high level of efficiency with confidence and
reliability; function as part of a team to produce results that exceed expectations. Expertise include:
 Corporate social responsibility and social impact strategist
 Content Development and Research
 Training and Facilitation
 Learning Need Analysis and Performance Coaching
 Process Improvement, Business Development
PROFESSIONAL EXPERIENCE
PeoplePro Training and Consultants Pvt Ltd, Bangalore
People Pro is a Bangalore based Leadership Development consultancy company with a vision of being a
catalyst of Social Impact creating sustainable communities. A solution provider and facilitator for change
and transformation in the field of life skills, leadership and social issues involving educational
institutions, corporates and communities.
Chief Product Officer Research & Development – March 2013 – Till Date.
Senior Manager Research & Development- April 2005 – February 2006
 Overseeing the three main functions of R&D
 Inward – National Product Development
 Outward – International Product Dev & Logistics
 Forward – Research & Development (New Markets & New Products)
 Design & development of Products and strategy to achieve meaningful impact for PeoplePro
clients.
 Business development – create poduct strategy to generate and raise capital fund through strategic
partnerships.
 Team Management - recruitmentment, professional development and motivation of the team,
ensure constant flow of ideas and resources to design new products, appraisals based on the Key
Result Areas,develop rewards and recognition.
 Training and Planning – Plan and execute programs and product training. Empowering the Sales
team, implementers, trainers, product developers and managers with the knowledge transfer.
 Collaborate with implementation, marketing, business development teams and franchise partners
to represent PeoplePro as a leading solution provider for social impact strategies.
Achievements:
 Designed, & implemented a unique 4 year social impact strategy for Shell’s upcoming R&D
facility in Bangalore.
 Designed, marketed & implemented a unique 2 year life skill training for blue collar contract

2. worker for Shell, Bangalore.
 Designed and conducted a pioneering social impact desk and primary survey for Goldman Sachs.
 Designed a pioneering ‘Model school’ concept for government schools called the ‘Lead
school’initiative.
 Acquired successfulbusiness partnership with Shell, Goldman Sachs, and Strides.
Training Consultant – Bangalore (March 2006 – March 2011)
A self-employed training consultant partnering with other training firms and Companies to provide
learning and development solution for team leads, managers and young working professionals in
Financial Services, IT & ITES sectors after conducting an effective Training Need Analysis.
 Personality Development/ ‘Employability Skills’ program for colleges
 Team Building/Motivation/Problem solving workshops
 Leadership Programs, coaching and mentoring
 Business Communication (Spoken and Written), British Voice and Accent, Customer Service,
Telephone Etiquette and Email Etiquette
Clients: Intel,Wipro, Thompson, Goldman Sachs, Haendzegreis Pvt Ltd, 24/7 Customer, Barclays, First
Financial Bank, Kasturba Gandhi College, JPC Solutions.
24/7 Customer, Bangalore.
24/7 Customer is a leading provider of outsourced contact center and BPO services to Global 500
companies in India with its head quarters in Los Gatos, CA, USA.
Assistant Training Manager (April 2004 - Sept2004).
 Team Management – Empowering, mentoring, conducting appraisals, designing trainers KRA
(Key Result Area) and developing rewards and recognition
 Planning & Delivery - Scheduling training activities and allocating training resources for the
organization, identify training need across the organization, research,design and develop training
modules, vendor management, conduct ‘train the trainer’ workshops, developmental training
across the organization, conduct ‘new hire & refresher training’.
 HR related - Recruitment of employees at various levels, calibrate HR executives to conduct
‘Voice Test’,to control attrition across the organization, organize developmental training
Program Developer, Training (April 2003 - April2004).
 Conceptualizing the program - ‘Training Need Analysis’, creating training plan & curriculum and
defining the training structure based on the business processes to be off shored.
 Implementation of the program - Creating and building training team to migrate the processes
from UK and Canada,delivering the training, certify and equip trainers to deliver the product,
Successfullaunch of the program.
 Evaluating and upgrading the process - Post implementation review, strategies evolved to
incorporate changes and evolve better processes,implement the changes across the organization.
Training Executive (May 2002 - March 2003).
 Voice and Accent,Business communication, culture & refresher training
 Research to design training Modules, calibration of new trainers and evaluation metrics..
Taj Residency, Bangalore - Banquet Executive (2001-2002).
 Event Management - Organizing corporate and private functions.
 Close liaison with clients and all the departments in the hotel to ensure customer experience.

3. EDUCATION AND CERTIFICATIONS
 Trained on Instructional Design – Middle Earth Consultants (2014)
 Certified ‘Born To Win’ facilitator (2006)
 Certified trainer from 24/7 Customer (2002)
 Internship at Indian Oil Corporation in the Communication Department, Corporate Office, New
Delhi (2001). Project on ‘Internal Communication at IOC’.
 Post graduate diploma in Public Relations and Marketing from Y.M.C.A,New Delhi (2000 -
2001)
 Bachelor in Arts (History Honors), Lady Shri Ram College, Delhi University (1997 – 2000)
Languages
 Spoken & Written: English, Hindi, German (Diploma from Max Mueller)
 Spoken: Malayalam.