1. November 2014 • Issue 16
The Ultimate Suppliers Guide For Holiday Parks, Caravan Parks, and Campsites
Holiday Parks Management
www.HolidayParksManagement.com
TELEPHONE:
01432 263219
2. the pool and spa show
SPATEX2015ASP
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SPATEX 2015 – The Place To Do Business
SPATEX 2015 – the UK’s LEADING AND
LARGEST pool, spa and sauna exhibition!
ONLY SPATEX 2015 can boast:
• Over 100 exhibitors from the UK and abroad
• High calibre of international visitors
• Support from ALL the Industry’s key associations
• Two free daily seminar/workshop programmes
• The largest display of new products in the UK
• Industry experts offering free advice
• Represents all sectors of the Industry,
commercial and domestic
• Dedicated ISPE Spa Seminar Day Tues Feb 3rd
• Nineteen years of service to the Industry
FREE registration at www.spatex.co.uk
By the Industry, for the Industry
SUNDAY 1ST
TO TUESDAY 3RD
FEBRUARY 2015
COVENTRY, WEST MIDLANDS, CV6 6GE, UK
For more information or to register telephone
+44 (0) 1264 358558 or visit www.spatex.co.uk
SHOW OPENING TIMES:
SUNDAY 1ST
09:30 - 17:00
MONDAY 2ND
09:30 - 17:00
TUESDAY 3RD
09:30 - 16:00
CENTRAL, EASY TO-GET-TO LOCATION
FREE ON-SITE CAR PARKING
GLOBALLY RECOGNISED AS THE UK’S No1
EXCITING NEW PRODUCTS ZONE
NETWORKINGPARTY–MONDAYFEB2ND
EXCELLENT DEALS ON HOTELS
2
4. 4 www.HolidayParksManagement.com
I
f there is one single
recreational facility that
a customer consistently
looks for in a holiday park it
is a swimming pool.
Invariably it is the focus for
activities and the fun and
sense of well being they offer
is what holidays are made of.
As competition amongst
holiday parks increases it is
essential to stay ahead of the
game and keep abreast of
developments in the water
leisure world. Which is why
the SPATEX Expo has
established itself as a hot
attraction for the holiday
park owner and operator.
Unique showcase
Entering its 19th year and with well over
a hundred exhibitors, SPATEX plays
host to the UK’s largest annual display
of wet leisure equipment. If it’s not at
SPATEX, it’s not worth seeing!
For 2015, the Exhibition is expanding
into halls one and two of Coventry’s
Ricoh Arena Jaguar Exhibition Hall so
there will be even more to see!
Companies such as Golden Coast will
be launching a stunning new Tylö Steam
Room called the Panacea. Also taking a
stand, is Certikin International, the UK’s
largest supplier and manufacturer of
wet leisure equipment.
‘Playing with water is a vital part of a
child’s development,’ says Certikin’s
Commercial Manager, Steve Nelson.
‘Although the primary aim of our play
feature equipment is to allow kids to
have fun in a safe environment it allows
them, at the same time, to learn through
play.’ Slides and play structures, in the
shape of mermaids, giant taps and
pirate ships, are just some of the fun
play features that Certikin has to offer.
All the interactive features are very easy
to install. There’s no need for additional
plumbing because most of the water
features have built-in mechanical hand
pumps that children operate manually.
Reduce your costs
Although the dividends are rich, the
maintenance of a water leisure facility
can be a major expense. A visit to
SPATEX will show you all the latest
innovations in sustainable energy and
good housekeeping.
The pool industry is currently working
hard on green issues and great strides
are being made in renewable
technology. Heat pumps have been an
accepted technology for well over 20
years and new generation heat pumps,
saving even more energy, are being
developed all the time. The
Government's target of 15 percent of
energy to be derived from re-newables
by 2020 assumes significant growth in
the use of supporting technologies in
order to meet this commitment.
Aside from heat pumps and
dehumidifiers, there are other ways to
reduce energy consumption such as
heat retention covers, enclosures, water
circulating pumps, chemical dosing
systems – all of which have seen huge
energy saving advances in the last few
years.
…and attend SPATEX 2015 (Sunday February 1st to Tuesday 3rd) at
Coventry’s Ricoh Arena. As the UK’s leading pool, spa and sauna
Exhibition it’s a must attend event for any holiday park which is
planning on adding, or currently has, wet leisure facilities.
Get ahead of the
competition…
6. 6 www.HolidayParksManagement.com
Upgrade your skill set
Focusing on the needs of the
commercial sector, the Show is
doubling its educational training
content by offering two programmes
of seminars and workshops
throughout the three days of the
Exhibition. Many of the Industry’s
esteemed associations will be in
attendance. For the first time ever,
PWTAG, (Pool Water Treatment
Advisory Group) and STA (Swimming
Teachers’ Association) will both be
holding keynote seminars during the
Exhibition.
On the Sunday there will be an intense
hands-on seminar on the perplexing
subject of Leak Detection. Two experts
will explore and demonstrate the
systematic techniques, tests and
specialised equipment required for
dealing with leaks. There will also be a
talk (organised by Golden Coast) by
Marketing Manager, Aren Grimshaw
entitled Marketing Business for Growth
and Profit using social media. Plus, a
seminar by BISHTA (British and Irish
Spa and Hot Tub Association) and
STA (Swimming Teachers’
Association) on an important pool
plant update.
The hugely popular ISPE (Institute of
Swimming Pool Engineers) workshops
will also return with twenty brand new
topics. Whether your interest is in
water treatment or testing, commercial
pool operation, fitting covers, servicing
heat pumps, tiling, construction,
servicing or maintenance, SPATEX
Workshops offer tips, advice and
ideas that will improve your
knowledge. There will also be
sessions on new Standards and
Guidance that affect all in the pool and
spa business.
Dedicated Spa Day
Do you have a spa or are thinking of
adding one? Tuesday February 3rd is
a dedicated Spa Sessions Day where
all the talks will be based on the
installation, maintenance and
operation of spas. Top names will give
a series of talks on the latest guidance
and expert advice on commercial
spas.
ALL seminars are FREE and
certificates of attendance are available
to all attendees. For the fiull
programme of workshops and
seminars please go to
www.spatex.co.uk
SPATEX 2015 The Ricoh Arena, Jaguar Exhibition Halls 1 and 2,
Coventry Sunday February 1st to Tuesday 2nd 2015. Register
FREE now at www.spatex.co.uk and sign up for news.
The Ricoh Arena offers 2,000 free car parking spaces and is
conveniently situated just off Junction 3 of the M6 motorway
which makes it less than a two hour drive for 75 per cent of the
population.
For further information call Michele or Helen on +44 (0) 1264
358558 or email michele@spatex.co.uk; helen@spatex.co.uk
Water features supplied by Certikin International
7. 7www.HolidayParksManagement.com
SPATEX 2015 EXHIBITOR INFORMATION
MARQUIS ELEVATES THE SWIM SPA
EXPERIENCE WITH THEIR NEW AQUATIC
Stand B52B
Independence, Ore. – Marquis®, in
its fourth decade as an industry
leader in hydrodynamic performance
products, has developed an
innovative new vessel for aquatic
activity and enjoyment…introducing
the Aquatic Training Vessels™, or ATVs™ from Marquis®.
ATV™s elevate the swim spa experience and are personal
workout and health products for daily life.
see more www.spatex.co.uk
Complete Equipment For
Each Individual Pool
Stand B16
The large assortment of high quality and durable swimming
pool products and service features offers a variety of new
business possibilities. Praher’s research and development
over the decades guarantees the highest degree of
satisfaction for architects, designers, constructors and all
end consumers around the world.
see more www.spatex.co.uk
Plastica Ltd
Stand D36
Leading pool cover manufacturer
Plastica has undertaken its biggest
challenge yet, with the installation of a whopping single
piece thermal cover at a pool in Devon.
Plastica routinely manufacture pool cover systems for 25m
pools, but the project at the Commando Training Centre
Royal Marines in Lympstone proved to be the largest single
piece cover system in the company’s history.
see more www.spatex.co.uk
Pure-Spa hot tub System Flush
Stand E7
Specially formulated to clean inside the
plumbing system of your Hot tub
Plumbing systems must be cleaned
regularly to help remove the unseen
build up of bathing deposits, body fats,
and dirt.
Regular flushing helps to prevent the formation of biofilm
which is a breeding ground for bacteria.
see more www.spatex.co.uk
TECHNICS & APPLICATIONS
Stand B2
Belgium based Technics & Applications
bvba, manufacturer of high quality fully
automatic slatted pool covers‚ AquaTop and safety covers‚
AquaGuard now puts even more focus on their newest
developments !
TopMoov combines the comfort of installing an automatic top
mounted slatted cover on an existing pool with the freedom of
having an open space around your pool.
see more www.spatex.co.uk
The Mosiac Company
Stand C34
Responding to the increasing demand in the
market for a fresh approach to the colours
and finishes available in the mosaic market,
The Mosaic Company is delighted to
announce the launch of its URBAN CHIC, TEXTURA
and STONE HEX ranges of glass mosaic.
see more www.spatex.co.uk
Tornado Systems
Stand F8
Offers a fully-integrated pool
house control system, which
brings together the management of pool, spa, spa controls,
lighting, boiler or other heat source, pool house heating,
and domestic hot water. it is a flexible and modular design,
that can be readily configured to suit the client’s needs.
see more www.spatex.co.uk
WATER TREATMENT PRODUCTS LTD
Stand E32
Shower Head Plus - Water Treatment Products (WTP) are
pleased to offer a unique chemistry which offers a 2 stage
solution for commercial leisure operators around the world.
Shower Head Plus has a proven efficacy against Legionalla.
The European Legionella Disinfection Test Standard (1995)
for Legionella Pneumophila Serogroup 1 (NTCC 11192)
gave control at 30 second contact time for 1:3 dilution.
see more www.spatex.co.uk
12. 12 www.HolidayParksManagement.com00 www. holidayparksmanagement.com
Excellent Weather Protection from FENSYS
UK manufacturer FENSYS, part of the PAL Group, now produces an advanced
engineering grade 100% polymer deck board with thermoplastic cap layer giving
exceptional weather protection. This PREMIUM EXEL board combines multi colour
processing technology and a dual wood grain pattern giving excellent slip
resistance and an unparalleled natural appearance.
Leading the way in holiday home decking and veranda design, Fensys new Excel
deck board, as well as being rot proof, fade resilient, slip and fire resistant,
has been developed with a unique tongue and groove panel connection design.
Fensys’s new decking offers holiday home and static caravan owners a distinctive
look with that extra level of quality, durability and a colour range that will
complement any holiday home environment.
PREMIUM EXEL is produced in 4 enhanced
finishes: Antique Oak, Red Chestnut,
Tawny and Driftwood and also available
is PREMIUM ECO, which uses a high
percentage of recycled PVC and is produced in
2 traditional colours – Cream and Beige.
For latest brochure email sales@fensys.co.uk
Alfresco Arch has taken glamping to a new level with The Touring Arc.
The Touring Arc boasts a unique design allowing super quick installation and
the ability to move sites in under an hour.
Raising the bar for Glamping
accommodation with;
I a patented chassis system making it
highly mobile
I innovative re-set technology for quick
and easy installation
I spacious accommodation sleeping up to 8 people
I total length of 4.8m including a covered porch area
I good Return On Investment for busy sites in the first season. The standard Touring Arc package is just
£5,150 + vat with an array of optional extras. Based on a customer rate of £60 per night, sites achieving just 50% occupancy would break even
on their new Touring Arc. Design Director at Alfresco Arch, Mark Panton, said “ Our research and development has resulted in a beautiful arch
shaped shelter specifically designed to provide site owners with happy customers and a healthy profit”. Alfresco Arch have been developing
and constructing arch shaped structures since 2001. Mark continues, “Our design principle is ‘function first and let form follow’ and the Touring
Arc is a credit to that principle.”
The Touring Arc’s sister product, the Glamping Arc, doesn’t have the rustic look of the Touring Arc but boasts the same functional
accommodation for customers. Anita’s Touring Caravan Park in Oxfordshire were one of the first sites to invest in an Arc. Anita said, “Our first
season with the Glamping Arc has been a huge success. The Arc is booked every weekend throughout the season.”
Mark and his Touring Arc will begin visiting sites throughout the UK throughout winter 2014. If you want Mark to call at your site email
kelly@alfrescoarch.com with your name , camp site name and contact telephone number.
Visit www.AlfrescoArc.com for more details on the Touring Arc.
Park
Improvements
Take Glamping to a new level with
Alfresco Arch
Take Notice with Earth Anchors
Earth Anchors Ltd has now added outdoor notice boards
and traffic safety mirrors to its range of outdoor
products suitable for holiday parks.
The notice boards come in a large variety of sizes from
2 x A4, wall mounted, anodised aluminium finished,
notice board, costing just £103.00, to a colour coated,
double sided, notice board (2 x 30 A4), post mounted
with a full width sign written header board (eg: Joe
Bloggs Holiday Park) costing £1675.00 with many sizes
and prices in between.
The boards come with a 5-year manufacturer’s
guarantee, are waterproof, lockable, with tamper proof
locks and two keys. They are glazed with Plexihoc
vandal resistant polycarbonate. Magnets are supplied to
pin notices inside.
The Traffic safety mirrors come in a variety of sizes and
allow pedestrians, car drivers and other users can see
round blind corners either within your site or when
entering or leaving the site.
The mirrors come with a 3 or 5-year manufacturers
guarantee and use unbreakable lightweight mirrors
For more information please click on the following link
Earth Anchors Ltd are manufacturers and suppliers of
outdoor furniture like litter and dog waste bins,
benches and seats, picnic tables Lifebuoy Stations and
wheeled bin stations to councils, schools, holiday parks
intended for use in public places.
For more details visit http://www.earth-anchors.com
13. 13www.HolidayParksManagement.com •
Make the Green Choice with Etesia
Etesia UK is pleased to
announce the appointment
of Green Choice Limited,
based in Bury St. Edmunds,
Suffolk, as their exclusive
robotic mower dealer for
East Anglia.
The company will supply,
service and install the
complete range of ETMower
robotic mowers as well as
other Etesia models from the
Green Technology™ range.
Green Choice believes there is a ‘technology revolution’ underway in
grounds care machinery and this new partnership underlines the company’s
eco-friendly philosophy. Using lithium-ion batteries, the ETmower; a range
of three robotic mowers that can maintain areas up to 20,000m², is a
non-polluting alternative to the typical petrol or diesel powered mower.
Robot mowers reduce the cost of grass maintenance considerably, not only
in terms of labour and maintenance costs, but also by cutting energy bills
and maintenance costs.
“Green is the future – it’s quiet, it’s safe, has low or nil emissions and of
course it’s much more cost-effective which is why we first started looking at
the range of Etesia robot mowers. If you look at it, the figures do stack up.
So from a commercial point of view, if it stacks up for us then it stacks up
for everyone else and of course with the environmental benefits and noise
benefits – it makes perfect sense,” said John McCallum, Director of
Green Choice.
Mulch mowing is 100% natural as it does away with the need to gather up,
store and dispose of the grass clippings. It also fertilises the soil, helps the
grass stand up to drought conditions and because the ETMower can make
for an easier life for many groundscare professionals, John insists that it can
enable them to concentrate on other areas of their work.
“It’s just another great tool for any groundsman to use. It’s not to replace
them; in fact the robot mower allows them to get on with all the important
tasks such as soil analysis and scarification. You can leave more of the hard
work, so to speak, to the machine!” he said.
John believes that their market will predominantly be sports grounds,
organisations like the National Trust, schools, hospitals, and large domestic
properties and although the robot mower is new to Green Choice, the
grounds maintenance specialists have built up a good working relationship
with Etesia over recent years.
“We have been using Etesia machines for the last two or three years and
we’ve had a great service from them. The back-up we receive is really good
and we just like their style. We can trust them, we can work with them and
so we thought that if we are going to partner with someone in the UK then
we want to partner with someone we trust.”
For further information visit www.etesia.co.uk.
• • • • •
•
A new seamless SureSet pathway guides guests from the
recently opened Azteca Hotel to the amazing AMAZU
Treetop Adventure and new Temple Bar & Restaurant
terrace.
Another high profile installation for SureSet, the UK’s
leading manufacturer and installer of high quality
residential and commercial permeable resin bound paving.
“This was a great project to work on, and a huge
achievement for everyone involved. To develop the outside
area of the new Hotel in such a short space of time with
such fantastic results is amazing. For us it was less than two
months from a phone call in May to installing the 291m²
Barley Beach pathway in July.
Despite the quick turnaround
we maintained the high
level of service people have
come to expect from
SureSet; several site visits
were made to meet with
the contractors, Gilbert-Ash,
to discuss base build up, the
capabilities of SureSet and
the installation process.
Our Technical Team were also involved; testing the concrete
additive to be used in the construction of the underlying
base to make sure it was compatible with SureSet – we
always go that extra mile for our customers!” said Hugh
Haines, SureSet Business Development Coordinator
Since SureSet was established in 1997 they have worked
hard to maintain the highest quality of materials and
workmanship, and have successfully established themselves
as a brand synonymous with high standards and value for
money. This is backed up by SureSet’s unique 15 year
guarantee.
Other satisfied SureSet customers include Aston Martin,
Butlin’s and Manchester City Football Club.
14. www.HolidayParksManagement.com
Make play a talking point with
Sutcliffe Play
Park
Improvements
continued
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15. 15www.HolidayParksManagement.com
L
ooking to attract more families? A
well-designed play area featuring
high-quality equipment will deliver
great value for years to come.
Play areas are designed for parks of all shapes and sizes
with budgets to match. So whether you’re looking to create
a brand new play area from scratch, update an existing play
area or replace play equipment that has reached the end of
its natural life, the Association of Play Industries (API) is
here to help. API members are the UK‘s leading
manufacturers, installers, designers and distributors of
outdoor and indoor play equipment and safety surfacing.
They operate to the highest standards, abide by a strict
Professional Code of Conduct, and are credit-checked and
monitored regularly for financial stability and security.
Wherever you see the API ‘current member’ badge, you can
expect expert advice, high-quality play equipment and high
standards, based on many years’ experience working with
holiday and caravan park operators across the UK. API
member companies work closely with clients to provide
recommendations on design, equipment, materials and
safety surfacing that meet a brief and budget, and will
explain inspection, maintenance and repair, which is
essential for any play area.
According to the API, key considerations to bear in mind
when planning a play area are:
Capacity: the number of children likely to be playing in a play area
at any one time is key. Play equipment standards are based on
minimum user numbers rather than a large number of children
playing at the same time, so the design of your play area should be
based on peak, high-season numbers. There is no set formula for
this but an API member will factor this into the design.
Surfacing: safety surfacing absorbs impact, protecting children
against critical head injury if they fall while playing. API members
advise on the best surfacing options.
Location: consider the safety and accessibility of the proposed site
for your play area. Think about how children will get to it and
consider any traffic hazards, busy thoroughfares, blind spots, deep
or lying water and overhead cables. Use fencing only if required for
safety reasons, for instance, as
additional security for a toddler play
area.
Comfort: plan to create a
comfortable experience for children
and families. Remember to include
seating or picnic facilities, shade and
shelter, and litter bins.
Age-appropriate: make your play
area as appealing as possible by
providing a range of equipment to
attract different age ranges.
Separate toddler play areas from
older children’s equipment to
minimise the risk of accidents.
Risk: risk assessments needn’t restrict children’s enjoyment so
consider installing equipment that provides a real sense of
adventure.. Children enjoy a degree of risk when playing and
actively benefit from it, so provide some challenging play
equipment for added excitement and fun.
Before opening any new play area to the public, the API
recommends that a Post-Installation Inspection takes place.
This is undertaken by a registered, certificated Register of
Play Inspectors International (RPII) inspector and is
commissioned by the play company or park operator.
Once this Inspection is completed and satisfactory,
responsibility for safety passes to the park operator to put in
place an inspection regime, as set out in BS EN 1176, the
standard for play equipment. According to the RPII, best
practice is to adopt a three-tier inspection regime
incorporating RPII training for staff which covers:
1. Routine visual inspection
Observation of the play space by a trained staff member looking for
obvious hazards like missing or broken parts, broken glass or
vandalism. This should take place weekly in low season and daily
in high season.
2. Operational inspection
A more detailed structural examination of wear, tear and stability of
equipment by a trained staff member. This should take place every
three months in low season and once a month in high season.
3. Annual main inspection
An annual inspection by a qualified external RPII annual outdoor
inspector to ensure compliance with standards and overall safety.
A well-designed, well-maintained, fun play area with top
quality equipment will ensure that families return to your
holiday or caravan park time after time. So for peace of
mind, choose a respected, trustworthy API member
company.
For further information about the benefits of using an API
member and how the API can help holiday park, caravan
and campsite operators, contact: Deborah Holt, tel: 024
7641 4999 ext. 208, email api@api-play.org
www.api-play.org
Tempt Family Holidaymakers
with High-Quality Play Areas
17. play and sports equipment specialists
email: MARKETING@PROLUDIC.CO.UK WWW.PROLUDIC.CO.UK 0115 982 3980
contact us for any guidance or funding support.
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contact us for any guidance or funding support.contact us for any guidance or funding support.
email: MARKETING@PROLUDIC.CO.UKemail: MARKETING@PROLUDIC.CO.UK
contact us for any guidance or funding support.contact us for any guidance or funding support.
email: MARKETING@PROLUDIC.CO.UKemail: MARKETING@PROLUDIC.CO.UK
contact us for any guidance or funding support.
WWW.PROLUDIC.CO.UK
contact us for any guidance or funding support.contact us for any guidance or funding support.contact us for any guidance or funding support.
WWW.PROLUDIC.CO.UK 0115 982 3980
contact us for any guidance or funding support.
0115 982 39800115 982 3980
contact us for any guidance or funding support.contact us for any guidance or funding support.
18. www.HolidayParksManagement.com18
S
overeign has completed a £30,000
woodland play area refurbishment for
one of Britain’s top holiday parks.
Visitors at Darwin Forest Country Park can now enjoy a range
of physically challenging play equipment for children of all
ages. Andy McKay, Area Manager at Sovereign commented:
“The Park wanted to create a wow-factor for visitors upon
arrival. Its new facilities include a large adventure play tower,
play train and a jumbo climbing frame. The area was
completed with colourful slip resistant surfacing and heavy
duty seating for parents.”
“Given our forest setting, we wanted a company with green
credentials whose products were in keeping with our natural
environment. Sovereign ticked all the boxes,” concluded
Lyndsey Grayson, Parks Director.
For more information visit
www.sovereignplayequipment.co.uk.
Sovereign
completes
Five Star
Holiday Park
installation
19. 19www.HolidayParksManagement.com
With increasing numbers of tourists looking to choose a UK
based holiday, sites with a clearly targeted strategy of both
promotion and investment in facilities are set to benefit, so it’s
key to understand the wants and needs of the customer base.
Customers expect to find a similar standard of facilities on the
site, as they’d have in their own home (if not better in many
cases), and this includes the laundry facilities. Despite the
fact your guests are there to 'get away from it all', many will
still need to do their holiday laundry. For families that make up
a large percentage of the staycation market, good laundry
facilities are a must, as dirty laundry can quickly mount up,
especially with exciting days spent exploring the great (and
often mucky) outdoors!
Providing easy to use, clean and attractive guest launderette
facilities can be beneficial in a number of ways, not least
because it can provide you with an additional source of
revenue generation. Stackable washers and dryers enable
you to put both a washer and dryer in a single machines
footprint, so you may be surprised at how many machines
you can fit into a relatively small space, maximising both your
space and revenue generation.
PHS Laundryserv, are one of the UK’s leading providers of
commercial laundry equipment, and provide numerous
holiday sites from Scotland to Cornwall with easy to use,
reliable washers and dryers backed up with a five star service.
Victoria Davies, PHS Laundryserv Marketing Manager,
explains “We provide a range of launderette options that are
ideal for holiday parks – from coin operated machines to
cashless laundry facilities that use tokens or smartcards.”
“Unfortunately an all too common problem with coin operated
launderettes is that they can become a magnet for theft
related vandalism, especially as they are often located in non-
staffed, fairly out of the way areas. To overcome this, PHS
Laundryserv provide a Smart Laundry System which removes
the potential for theft by providing user financed washers and
dryers, but without the need for money to collect in unsecure
areas.”
“The system utilises smart cards and non-laundry located pay
stations and wireless technology. Customers purchase (or are
provided with) a laundry card of which there are a number of
options including reusable or disposable cards or fobs, which
are then credited using a pay station. This can be located
anywhere on site which is both accessible and secure, for
example the site reception or shop, so removing the need for
money to collect in the machines in the launderette. To use
the launderette facilities, users simply scan their card at smart
stations in the laundry, which debits the card and starts the
laundry equipment.”
A Money Spinning Solution
for Guests Dirty Laundry
A
ccording to a recent report by Barclays*, the UK’s hospitality and leisure sectors are
set to see significant growth over the next few years. The report reveals annual
expenditure from domestic tourists is expected to surge by 25% to over £108 billion
by 2017, and indicates that many consumers will continue to opt to bypass overseas travel
in favour of domestic locations.
continued
* Barclays report available from http://www.newsroom.barclays.com/Press-releases/Staycation-Nation-domestic-tourists-will-contribute-108-billion-to-the-UK-economy-by-2017-b69.aspx
20. 20 www.HolidayParksManagement.comwww.HolidayParksManagement.com
As one of the UK’s leading
laundry equipment providers,
we help you to keep your
services running 7 days a week.
Our team combine expertise
with a commitment to quality
and a can-do attitude.
• Responsive 5 or 7 day service
support packages
• Customer support line available 24/7
• 95% first time fix rate
• Equipment rental or purchase options
• Equipment rental includes all
maintenance and repairs
To keep your laundry services running smoothly,
visit www.laundryserv.co.uk
or call us on 0800 7311 399
quoting ref S1895
For service and
support, our
washing line
is open 24/7.
S1895ef
0800 7311 399
.laundrwww
or call us on
quoting r
0800 7311 399
.uko.cvsery.laundr
21. www.HolidayParksManagement.com 21
T
he waterless urinal is
one of those rare
products that save
money and time while
conserving natural resources.
Firstly, there is no flushing mechanism.
This reduces the purchase price and
also makes them cheaper to install.
Secondly, no water means you save
100% in water charges and enjoy
reduced sewage charges – both of
which are on the rise. Thirdly,
maintenance for a Relcross Waterless
urinal amounts to periodic changing of
the touch free waterless urinal cartridge
and the same standard clean up
associated with traditional urinals. No
flush means no stuck or broken valves
and since no hard water runs through
the sewage lines they remain free of
calcification.
There are hygiene benefits too. Without
flushing water, there are no bacteria
spreading flush plumes. This means
that the area around waterless urinals
and the entire washroom is cleaner and
more hygienic.
Finally Relcross waterless urinals also
reduce washroom odours by locking
urine into the waterless patented urinal
cartridge. The cartridge's airtight seal
combined with the liquid sealant is
estimated to be 500-times more
effective than conventional P-traps.
It’s hard to see why anyone would plan
to install a system that requires a mains
water feed and waste drain, with
flushing mechanisms and controls just
to use vast quantities of water that has
to be paid for, when you can use a
system that costs less to buy, only
needs a waste drain and uses no water
at all!
For more information call 01380 729600
or visit www.waterlesscartridges.co.uk
Rise in Demand
for Relcross
Waterless
Urinals
“This means there’s no money collecting in the laundrette, so
site managers don’t have to worry about staff emptying
money from the machines or carrying large, heavy amounts of
coins around site. It also removes the hassle of customers
needing change for the laundry and as the system is both
secure against fraud and misuse and is easy to use, it’s a
welcome solution from both the users and managers
perspective”
PHS Laundryserv provide the complete solution for your
launderette facilities from guidance on the numbers and
capacity of machines, through to installation and crucially - an
ongoing maintenance support service from our team of in-
house engineers. We provide 24/7 customer support to all
customers and a choice of support packages including a 7
day call out option.
All equipment is available on either a purchase or service
rental option, with the benefits of the latter including no initial
capital outlay, as the cost is spread over the lifetime of the
equipment. For one all-inclusive monthly payment, all
servicing & repairs (including all parts & labour) are covered,
providing you with peace of mind that there are no hidden
costs. It also allows for ease of equipment upgrade should
your requirements change in the future. So whatever the size
of your launderette and whatever your budget, we’ve got a
solution for your business.
For more information, contact us on 0800 7311 399 or visit
www.laundryserv.co.uk
continued
23. 23www.HolidayParksManagement.com
T
his year we have been
treated to an exceptional
weather run, with in effect
three Springs – with dry spells
interspersed with periods of wet
weather. The result has been
exceptional growing conditions –
not only for grass but also,
unfortunately, for weeds.
As Local Authority budgets have been
slashed, weed control budgets have been a
target for cuts as it is often viewed as non-
essential. However, the strong growth of
weeds such as buddleia may eventually lead
to even more costly damage to infrastructure.
This year has put good weed control into
sharp perspective and underlined the need
for targeted pesticide applications as the
preferred method to keep our country's hard
surfaces in good condition and save large
expenses in repairs to infrastructure.
Park operators must be careful not to miss the
window for treating Japanese Knotweed, as it
seems to be shutting down early. Any
knotweed that requires treatment should be
undertaken in the next couple of weeks,
before the onset of winter frosts.
There is bound to be a period of wet weather
soon and this will bring the worm population
to the top of our playing surfaces. What will
remain unseen is the leatherjacket population
that has undoubtedly been growing
exponentially year on year.
All the Complete Weed Control franchisees
are able to undertake the above applications
at a reasonable cost, taking all the Health and
Safety worries away from customers. All
empty containers would be taken away and a
record of application left with clients.
For more information, please contact
Complete Weed Control’s National office on
01325 324 277
or visit www.completeweedcontrol.co.uk
Seeing is believing
Greenway House • Sugarswell Business Park • Shenington • Oxon OX15 6HW
Tel: 01295 680120 • email: sales@etesia.co.uk
www.etesia.co.uk
More than just a mower... Salt/Sand
Spreader
Sweeper
Snow Plough
Trailer
We’re absolutely delighted with the
versatility of our Etesia mower attachments
and how they perform for us.
Malcolm Taylor, Maintenance & Ground Service Manager
at Birmingham’s Botanical Gardens & Glasshouse
“
”With a range of accessories available, Etesia ride-on
models are adaptable for a variety of tasks, giving
users a versatile workhorse – all year round.
25 Years of Innovation
Etesia UK @EtesiaUK EtesiaUK
Don’t lose weed control
after the Indian Summer
24. www.HolidayParksManagement.com24
Designed to enhance the outdoor lifestyle of todays
modern Holiday Homes & Static Caravans, leading
UK manufacturer FENSYS supply the very highest
quality & specification, low maintenance UPVC
Decking and Skirting systems.
Made in the UK
sales@fensys.co.uk 0121 526 4048 www.fensys.co.uk
Decking without compromise
Verandas now available with premium
polymer deck-board – Email for new brochure
Holiday Home Decking & Skirting SystemsHoliday Home Decking & Skirting SystemsHoliday Home Decking & Skirting SystemsHoliday Home Decking & Skirting SystemsHoliday Home Decking & Skirting Systems
Decking and Skirting systems.
quality & specification, low maintenance UPVC
UK manufacturer FENSYS supply the very highest
modern Holiday Homes & Static Caravans, leading
Designed to enhance the outdoor lifestyle of todays
Holiday Home Decking & Skirting Systems
Decking and Skirting systems.
quality & specification, low maintenance UPVC
UK manufacturer FENSYS supply the very highest
modern Holiday Homes & Static Caravans, leading
Designed to enhance the outdoor lifestyle of todays
Holiday Home Decking & Skirting Systems
quality & specification, low maintenance UPVC
UK manufacturer FENSYS supply the very highest
modern Holiday Homes & Static Caravans, leading
Designed to enhance the outdoor lifestyle of todays
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specialists and customer service staff are on hand to help
manufacturing. Our team of technical advisors, market
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A British company with over 30 years experience in
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specialists and customer service staff are on hand to help
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extend the products life.
offer a galvanised metal sub-frame up grade to further
Professionally fitted and exceptionally strong Fensys even
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very highest specification low maintenance decking and
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specialists and customer service staff are on hand to help
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extend the products life.
offer a galvanised metal sub-frame up grade to further
Professionally fitted and exceptionally strong Fensys even
Engineered to last...
balustrade products.
very highest specification low maintenance decking and
Superior market leading products, Fensys manufacture the
offer a galvanised metal sub-frame up grade to further
Professionally fitted and exceptionally strong Fensys even
very highest specification low maintenance decking and
Superior market leading products, Fensys manufacture the
specialists and customer service staff are on hand to help
let our team of professional advisors help turn your dream
Fensys offer standard as well as bespoke veranda designs,
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contrast your holiday home. White, cream, beige as well as
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let our team of professional advisors help turn your dream
Fensys offer standard as well as bespoke veranda designs,
Your ideas welcomed...
4 window matching wood grains are all available.
contrast your holiday home. White, cream, beige as well as
Choose from 8 balustrade colour options to match or
Made to match...
untroubled enjoyment.
deck board colour options are designed to give years of
Slip resistant and bare foot friendly our natural tone
Designed to please...
let our team of professional advisors help turn your dream
Fensys offer standard as well as bespoke veranda designs,
4 window matching wood grains are all available.
contrast your holiday home. White, cream, beige as well as
Choose from 8 balustrade colour options to match or
deck board colour options are designed to give years of
Slip resistant and bare foot friendly our natural tone
installation service providers. Covering the whole of the U.K.
We have the largest network of professional sales and
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ramps, solid and ranch style skirting.
Georgian’, bowed spindles, glass panels, post lights, gates,
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ramps, solid and ranch style skirting.
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25. www.HolidayParksManagement.com
Choice of 3 models: F2890E 2WD 27.4HP
F3090 4WD 30.6HP / F3890 4WD 37.3HP
Powerful & economic Kubota diesel engines for high
torque with low vibration, noise and emissions
HST Transmission for quick response and
increased productivity
Hydrostatic power steering
Auto assist 4wd for greater turning efficiency and
less turf wear (4wd models only)
Designed for simple and quick maintenance for
minimum down time
Large operator deck, deluxe seat and ergonomically
positioned levers for enhanced comfort
54”-100”* professional mower decks available,
optional grass collector and enclosure cab
*100” deck only available on the F3890
F90 SERIES OUT FRONT MOWERS 27.4HP - 37.3HP
Powerful, out front mowers upgraded for
maximum productivity, precision and efficiency.
cutting edge
PERFORMANCE
For more information call: 01844 268 000 or visit www.kubota.co.uk Follow us:
25
26. 26 www.HolidayParksManagement.com
Distributed in the UK exclusively by STM
For more information or to arrange a demonstration call 01789 488450
or e-mail info@st-mach.com www.st-mach.com
Grass care
Leaf and debris clearanceLeaf and debris clearanceLeaf and debris clearanceLeaf and debris clearanceLeaf and debris clearanceLeaf and debris clearanceLeaf and debris clearanceLeaf and debris clearanceLeaf and debris clearanceLeaf and debris clearanceLeaf and debris clearanceLeaf and debris clearance
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28. 28 www.HolidayParksManagement.com
W
ith 44% of
travellers
researching and
booking using a mobile (and
49% of people with 2
children) using tablets or
mobiles, your park needs to
be easy to book on a small
screen. This should be the
top action you should take to
help your park get more
bookings.
So how can you make sure you meet
your customer needs, and of course,
your own at the same time.
The answer is in two parts, your website
and your booking system.
“Just making your website
mobile enabled is not
enough”
It is important that you change your
website to be mobile friendly and this is
best done using a responsive design
so that it is able to display properly on a
range of screen sizes. Don’t
underestimate how important this is
and remember almost half of your
audience is using a mobile or tablet.
YOUR ONLINE BOOKING
SYSTEM MUST BE
RESPONSIVE AND FAST
Your online booking engine must be
responsive, so the booking can be
completed easily and quickly. So
assuming you are on-board with this,
the next point to consider is what the
consumer is looking for. Things have
changed in recent times with people
looking for deals first, then choosing the
type of accommodation. An example of
this is a ‘weekend saver break’ (the
deal) followed by the the type of
accommodation, standard or superior
/large or small (the accommodation).
When you think about it, this makes
sense, as people are thinking
(searching) for a ‘weekend break’ not
for a ‘double room’. Booking engines
that can present deals, rather than
rooms/pitches only, make it easier for
people to find what they want. A really
impressive example of this concept
implemented in a hotel chain can be
seen at www.heritagehotels.co.nz, just
explore the booking process on their
site.
A booking engine should
have good promotions
capability.
Booking engines are often
misunderstood when it comes to the
difference a good one can make. The
ability to use promotional codes, set up
conditions around promotions, and
feature ‘Hot Deals’ really means you
can increase bookings. Add to this
some clever use of packages and you
can now promote your different rooms
based on deals not just on a single
price or room type. Connections to
TripAdvisor and FaceBook are essential
of course.
Channel Management
If you were a hotel you would already
be familiar with this term. Channels are
routes you use to sell your park. Your
website is a channel, a travel agent is a
channel, PitchUp, Booking.com are
channels.
A successful marketing strategy will use
several routes/channels but by having
NEARLY 50% USE
A MOBILE OR TABLET
TO BOOK
Accepting bookings
from guests using a
mobile or tablet!
THE NO. 1 STRATEGY FOR
IMPROVING YOUR PARKS
BOOKINGS
29. 29www.HolidayParksManagement.com
several, it means you have to manage
availability and rates across them.
Done manually this is almost
impossible to do efficiently and to get
the best result.
Typically parks will allocate
lodges/pitches to a channel, but then
what happens is the successful
channel use their allocation and have
zero availability, yet there are unsold
lodges/pitches in other channels. So
sales are lost until you manually
intervene to reallocate.
A channel manager is software service
that does this for you saving you time
and ensuring that as bookings come in,
say from your website, availability is
adjusted automatically in the other
channels.
If you need to change rates then you
make the change in the channel
manager and this is automatically
updated to the connected channels.
Historically parks have not had any
channels that can be managed in this
way but this is changing with the
world’s biggest channel Booking.com
now taking on parks with lodges,
chalets, statics and
pods. PitchUp too
generate a lot of
bookings for parks.
As a final thought in
this article I should
mention payment
processing. The
trend is for real time
online payment – it’s
how the internet
generally works and
how people expect to
pay. It improves your
cash flow as well as
reducing the time to
manual process
payments. Of
course you
should only use
a booking
engine and
channel
manager
that is
PCI
certified – if doesn’t have a certificate
then walk away from it.
For more information about the STAAH
booking engine contact Almeira on
01269 860150 or
solutions@almeira.co.uk
30. T
here is a buzz in the air about the
park reception. It is a changing and
challenging environment. ‘Reception’
is no longer solely a physical space, it has
stepped into the realms of the virtual. A park
now begins to receive its guests long before
they physically walk through its doors.
At Anytime Booking we work with many parks around the UK
to streamline the check-in process; the diversity of reception
facilities is fascinating. From offering innovative welcome
packs, to uber-cool tent tags and basic self check-in
systems (we’ve seen a piece of paper pegged to the
gatepost with a highlighter pen!), there are so many different
approaches to receiving guests.
Stepping outside of the physical reception space,
‘Reception’ also comes to mean the feelings instilled in your
guests when they find your website or listing; the
involvement they have when they make their booking; the
continuous communication they’ll have before they arrive.
They like to feel the welcome, the warmth and the support
from the start.
We would love to hear about your reception! ‘The Reception’
is also a hot topic at our Anytime Booking
Conference on Thursday 5th February
2015. There are still delegate spaces for
our free one-day event.
For more information about Anytime
Booking, call 01326 574660, visit our
website www.anytimebooking.co.uk or
email info@anytimebooking.co.uk
30 www.HolidayParksManagement.com
The Impactful Reception
Picture: Trewan Hall Park, Cornwall
A
Padstow
holiday
park
honoured in the
2014 Cornwall
Tourism Awards
says it will use the
publicity to help
spread awareness
of its free holidays
scheme for needy
families.
Mother Ivey's Bay Holiday
Park, which scooped a
Silver accolade in the
November awards, hopes
to encourage other
holiday parks in the UK to
adopt its charity project.
This year, business
owner Patrick Langmaid
offered free week-long
stays in luxury caravan
holiday homes to 14
families identified by
supporting charities.
It was the second year for
the scheme which was
started in 2013 with the
help of TV presenter Fern
Britton who visited Mother
Ivey's Bay to help with its
launch.
Patrick pledged to give
away a week's holiday to
a needy family for every
hundred bookings his
park takes, and says he
has been delighted at the
response.
Now he hopes that his
initiative will also be
adopted by others among
the UK's 3000-plus parks
as part of a national effort
to provide holidays to
families in crisis.
Mother Ivey's provides
230 caravan holiday
homes, both privately
owned and for hire, plus
120 pitches for touring
guests, and a field which
opens in summer for
campers.
Patrick, whose family has
owned the business for
over 25 years, today runs
the beachside park with
the help of his wife
Margaret.
Padstow park will use
award to boost needy
families scheme
31. 31www.HolidayParksManagement.com
how to get prepared
Who can forget the images of the floods at the
beginning of this year? Villages stranded from the rest
of the country, livestock being moved to safety and
livelihoods and homes wrecked.
Risk assessment
Get a flood plan
Every park should have a flood plan that is known to all members of staff. This will
outline the action that everyone will take if a flood situation should arise. There should
be a trigger point at which time the flood plan is put into operation. Ensure that the
park has some alarm equipment such as a bell,
siren, or megaphones, instructions on how to
operate it should be available and known
to staff.
Once you have completed your flood plan,
the next step is to test it with staff.
Carry out a simulated flooding event. This will
test if communication links are set up and
telephone numbers are correct. You could carry
out this test when the site is closed to visitors.
32. 32 www.HolidayParksManagement.com
Touring
caravans
and tents
Other considerations:
I
I
I
I
I
I
*Data is from 2009 Quarter 4 of the Environment Agency’s National Flood Risk
Assessment (NaFRA).
Information taken from Flooding Minimising the Risk -
http://nationalfloodforum.org.uk/wp-content/uploads/
FloodingMinimisingTheRisk_v2.pdf
Protecting your property
The British Holiday & Homes Parks Association (BH&HPA) and National Caravan Council (NCC) have published ‘Guidelines of good practice
for the transportation, movement, siting, de-siting and commissioning of single unit caravan holiday homes’. The guidelines provide
essential advice for owners of caravans and holiday homes to help minimise damage. You can email info@thencc.org.uk to obtain a copy
of the guide.
Practical ways of minimising the impacts of flooding include raising static caravans using
axle stands to a level of about half a meter above ground level. This will reduce the risk of
floodwater reaching the underside of the floor. If floodwater reaches floor level or above,
many insurance companies will not allow the caravan to be reoccupied and it will need to
be replaced.
Other considerations should include anchors or tethering as some caravans can float away
in just two feet of water. It may also be practical to fit flotation devices to static caravans.
The devices are attached to the bottom of the caravans and, once inflated, allow the
caravan to be lifted during flooding and lowered as flood waters subside.
Continued
33. 33www.HolidayParksManagement.com
A Park Operator’s Guide to
weathering the storm by Omar
Insurance
Top tips for site owners and operators
I
I
I
I
I
I
I
I
I
Compass can guide
park owners through
unpredictable weather
Continued
34. 34 www.HolidayParksManagement.com
B A C T ARepresenting the British Amusement Industry
Presented by
THE AMUSEMENT
& LEISURE SHOW
13 - 15 JANUARY 2015 ExCeL London Exhibition Centre
T: +44 (0) 1582 767 254
Presented by
www.eagexpo.com
See TWO
GREATSHOWS in
See WO
EA
TTWO
TSHOWS
EA
SHOWS
WO
GR
SHOWS
GREA
SHOWSSHOWS i
TEAGRGREA
niin
SHOWSSHOWSSHOWS
B A C T A
35. O
n 13th 15th January
2015, ExCel London
will open its doors to
two exciting shows, both
perfect for operators of
holiday parks, campsites and
visitor attractions. Both
events will showcase the
latest products to thrill and
excite your guests, whilst
rewarding you with new
income streams.
Free to enter and open to the entire
leisure industry, VAE could be the
event at which you find that ‘killer’
product to transform your business!
EAG International is the definitive UK
amusements and coin-op event and is
now an established favourite with
many parks and attractions operators
who attend to see the latest game and
product releases from over 180
manufacturers.
VAE is a completely new event,
focused on indoor and outdoor play,
animal attractions, holiday parks and
leisure destinations. VAE will be the
show with the products that keep your
guests on site and encourage them to
return, year after year.
Expect to see the very latest in:
admission and crowd control systems,
air hockey, amusement rides, AV
systems, battery powered cars, buying
and procurement solutions, carpeting,
cash handling technology, change
machines, cotton candy, cranes,
dodgem cars, financial services,
gaming machines, go-karts, indoor
play, inflatables, kiddie rides, laser
games, licensed and generic plush,
music programming, photo booths,
pool, play buses, playground and
outdoor play equipment, purchasing
solutions, pushers, redemption and
loyalty systems, 6D motion theatre,
shooting galleries, simulators, ticketing
and couponing solutions, vending,
video games and much, much more.
The two events will feature a joint
programme of seminars and
educational sessions, presented by
BALPPA, free to attend, and open to
all. Attend to learn about real issues
affecting the Holiday Parks industry,
and to network with like-minded
business owners.
ExCel is conveniently located just off
London’s M25 orbital motorway and
has a large amount of reasonably
priced parking. Rail access is via the
London Underground (Jubilee
Line) and Docklands Light Railway.
The timing of VAE and EAG
International, right at the start of the
New Year is perfect for considering
those all-important investments for the
coming season.
To receive your free entry pass to these
unamicable events, delivered direct to
your door, register online at
www.attractionsexpo.co.uk
or www.eagexpo.com
C
lear Sky Safari Tents are quickly
becoming the 'go to' company for
safari tents and bell tents with new
customers of all types and sizes coming on
board every day. As well as major holiday
park operators such as Haven Holidays,
Away Resorts and John Fowler Holidays,
Glamping sites wishing to expand and
farmers setting up for the first time, we are
also delighted to welcome John Lewis as
one of our latest clients. Renowned for
quality, John Lewis researched the market
before deciding to purchase our Woody
tents for their Leckford Estate.
It's easy to see why we are gaining so many new clients, our
tents are of the highest quality to comply with British
Standards, they are made for year round usage with a
lifespan of around 10 years. The options, designs and
flexibility our tents offer, mean they can be adapted to suit all
requirements - and really importantly our prices are 30-40%
cheaper than our competitors.
The Clear Sky team can advise you on any aspect of your
Glamping needs, as well as having over 20 years experience
in the UK Holiday industry, we also own and run our own
Glamping site in Kent. From planning permission and
choosing the right tent to marketing and building a
website, we have done it all and we're happy to share our
knowledge!
For friendly advice give us a call on 0845 299 6484 or visit
our website at www.safaritents.net.
35www.HolidayParksManagement.com
CLEAR SKY SAFARI TENTS
EAG International and the Visitor
Attraction Expo – the perfect duo
for the Holiday Park industry
36. 36 www.HolidayParksManagement.com
Introducing
THE NEW CHALET POD WITH
BUILT-IN EN-SUITE
4.8m x 3.0m
(15’8”ft x 9’8”ft)
Don't let guests book into
another park down the road
When you could have one of our
stylish lodge boutique Rooms or
our New Chalet Pod (with
en-suite) Kitchenette (optional)
• Built to last 15 year Guarantee • Comprising of the
highest Structural Insulated panels (SIPS)
• Sleeps a family of four comfortably • Rental
incomes of £65.00 upwards per night
• Unit comes fully built with en-suite
and all Electrics
• Kitchenette (optional) Oven.2 Ring
Hob.Sink. Fridge/Freezer
An eco-friendly investment
opportunity for business with a
great return potential.
OWNER BENEFITS
• Relatively low investment with the
potential for an excellent return.
• Planning Permissions are very
favourable with Local Planning
Authorities as they recognise that
ecoPODs encourage sustainable
tourism
• Rental incomes of en-suite pods £65 upwards per
night will return most of your investment in year one.
• Capitalise on all-year-round camping because of
the high thermal values of our camping ecoPODs.
• Generate income due to the latest high
specification of our ecoPODs.
SUSTAINABLE BY DESIGN
NEW BOUTIQUE HOTEL ROOMS
Green Eco Living specialises in
eco friendly, energy efficient rooms
and have designed a premium
guest space.
• Bespoke lodge Rooms
standard 4.8m (15' 8" ft) x 3.0m (9' 8"
ft) with en-suite included.
• SIPS Panel design (Structural
Insulated Panel) Low energy lighting
and UPVC Double Glazed windows.
• Introduce a New Leisure
Accommodation attached to your existing Park, Land,
Hotel or Pub.
• Rental Incomes of £65.00 pounds upwards
• Individual sizes and lay-outs available to suit your needs
• Delivered and installed by quality professionals,
working to achieve maximum customer satisfaction.
The new en-suite boutique rooms create
premium guest Space.
Why let guests book into another park
down the road when you could have a
stylish rental building on the grounds of
your premises?
Eco Green Living installs across the
UK and can help you plan and design your
bespoke boutique lodge room or even a
new-style, bigger camping pod that comes
complete with kitchenette and en-suite
facilities.
As a leading supplier of outdoor rooms Green
Eco Living has developed the most thermally
efficient process in the UK through its unique SIPS Panel
design (Structural Insulated Panel), an injected foam
insulated 70mm thick wall section - equivalent to two
layers of standard fibreglass loft insulation.
Further insulation is fitted to the roof and floor space and
under floor heating, low energy lighting and lockable
double-glazed windows and doors create a warm and
inviting outdoor space.
T: 01257 453 791
F: 01257 453 780
E: ask@greenecoliving.co.uk
W: www.greenecoliving.co.uk
Call Green Eco Living for details on 01257 453 791 or 07894541638
or email for our latest brochure and price list.
or visit the website www.greenecoliving.co.uk
COME AND SEE OUR NEW CHALET POD NOW!
37. 37www.HolidayParksManagement.com
All Teifi Valley Camping Huts are made to the highest
standards, sourced from sustainable woodlands
INCLUDED IN POD
Double glazed doors Lockable Windows & doors
2 internal lights 1 external light
Smoke detector
49% of holidays occur outside of the peak times, giving your
park all year revenue.
Call 01239 652800info@teifivalleycampingpods.co.uk
www.teifivalleycampingpods.co.uk
18ft for Glamping (sleeps 2-5 in luxury)
24ft for Small events (up to 70 seated)
30ft for Large events (up to 100 seated)
Ready for 2015 season
secure your order before Christmas.
Other sizes available on request.
Call us on 01803 762 370
Email us on sales@yurtsforlife.com
Let's talk about
yurts...
38. 38 www.HolidayParksManagement.com
T
rethem Mill
Touring Park has
taken the top
gold accolade in the
2014 Cornwall Tourism
Awards, completing a
hat-trick of glittering
honours won this year
by the business.
The Akeroyd family, owners of
the top-rated St Just-in-
Roseland park, received the
overall Camping and
Caravanning Park of the Year
title at November's Cornwall
Tourism Awards.
It is the eighth occasion in the
13 years of the event that
Trethem Mill has taken a Gold
award.
The Cornwall Tourism Award is
the third golden prize to be
scooped this year by the park
which is nestled in 12 acres of
peaceful Cornish countryside on
the Roseland Peninsula.
In spring, Trethem Mill was one
of just a handful of caravan and
camping parks in the UK
chosen to receive the
prestigious gold award given out
by VisitEngland to its highest
rated parks.
The national tourist board says
the gold standard can only be
achieved if a park demonstrates
exceptional quality standards
during its annual grading
inspection.
Advertise with HPM
for great results
Offers include
Target marketing to a live database of
Holiday Parks, Caravan Parks, Campsites
and many operators of the leisure
industries
Magazine Advertising
Website Advertising
Newsletter inclusion
Featured News Articles
Tel 01432 263219/ 07799430327
email info@holidayparksmanagement.com
Web www.holidayparksmanagement
Glittering year sees
Cornish family's park
showered in gold
The Overnight
Sensation
A choice of Models
• The Standard • The Family Pod
• The Mega Pod • The MegaPod-S
Premium materials and refined construction throughout
International Distribution
Over 80,000 Pod stays in 2013
Over 600 pods operational or for hire/rental market
Over 150 sites
Delivered to your door ready to pitch
T: 07776 203490 E:sales@newfoundland-lodges.co.uk
www.thepod.info
39. 39www.HolidayParksManagement.com
ENTERTAINMENT
WORLD OF RIDES
From our World Of Rides
premises in County Durham we
supply major shopping centres,
retailers, visitor attractions, fun
farms, holiday parks, garden
centres, family entertainment
centres with coin operated cars
and battery operated cars.
T: 0191 49 20 999
E: info@worldofrides.com
www.worldofrides.com
HPM DIRECTORY
ENTERTAINMENT
PARAGON ENTERTAINMENT
Paragon Entertainment has developed
a portfolio of branded attraction
concepts to license to owners and
operators of holiday parks, visitor
attractions, family entertainment
centres (FEC’s) and play centres.
Paragon has the pedigree to attract world-class brand partners and
the ability to develop those brands into instantly recognisable and
universally appealing attraction concepts.
T: 01904 608020
E: J.beevers@paragonent.com
www.paragonleisure.com
ENTERTAINMENT
ILLUMINATE DESIGN
The company has recently been working with
one of the leaders in the UK leisure business,
Bourne Leisure, which operates three of the
industry’s most successful brands – Haven
Holidays, Warner Leisure Hotels and Butlins.
The leisure group has invested in technical
upgrades across its 51 UK venues, and
Illuminate Design has handled every aspect of
the project.
T: 01223 969694
E: info@illuminatedesign.co.uk
www.illuminatedesign.co.uk
PARK MANAGEMENT
ARRONBROOK LEISURE HOMES
Arronbrook Leisure Homes is an
award-winning manufacturer of
bespoke holiday homes that are
enjoyed by holiday-makers across
the UK and Europe. The family-run
firm has been successfully trading
for more than 25 years and puts its
popularity down to the fact that
each caravan is handmade and
can be created bespoke to a
customer’s taste.
T: 01482 210327
E: info@arronbrookcaravans.co.uk
www.arronbrookcaravams.co.uk
PARK MANAGEMENT
MAXXTON BOOKING MANAGEMENT SOFTWARE
Maxxton is a multinational software
company which has been providing
cutting edge IT solutions and services
since 1987 to the holiday and tourism
market. Working in close partnership
with their clients, They serves a variety of organisations of all sizes:
holiday parks, multi-property groups, campsites & RV parks,
independent hotels, serviced apartments, tour operators and
vacation rental organizations.
Maxxton was the first company in Europe to launch a fully
integrated, cloud based Enterprise Resource Planning system
specifically for the hospitality industry: Newyse ERP.
T: 0121 122 5125
E: europe@maxxton.com
www.maxxton.com
PARK MANAGEMENT
NEWBOOK PMS
NewBook is a state-of-the-art new
platform specialized for holiday
parks and Caravan Parks. Built
using more than a decade’s worth
of feedback and experience from
experts, NewBook is browser-
based, intuitive, highly responsive
and incredibly flexible. It
streamlines accommodation and
reservation tasks so everything can be managed from one place,
whether in the office, at home, on-site or on the move.
T: 01732 409 999
E: Chris Petty info@newbookpms.co.uk
www.newbookpms.co.uk
PARK MANAGEMENT
OMAR PARK DEVELOPMENT SERVICES
OPDS can project manage a
development, help with sales
and marketing of homes or offer
rental advice, in fact we can help
with any development or
operational issue a holiday or
residential park might face. We can also help own landers, farmers
who would like to site a lodge or residential home on their own land
our garden space, we can advise on planning and manage the hard
standing construction and home delivery and siting stages, through
to completion.
Contact Richard Sigsworth
E: RSigsworth@omar.co.uk
T: 07841 917859 www.omarpds.co.uk
PARK MANAGEMENT
At Anytime Booking we work with many
parks around the UK to streamline the
check-in process; the diversity of reception
facilities is fascinating. From offering
innovative welcome packs, to uber-cool tent
tags and basic self check-in systems (we’ve
seen a piece of paper pegged to the
gatepost with a highlighter pen!), there are
so many different approaches to receiving
guests.
T: 01326 574660
E: info@anytimebooking.co.uk
www.anytimebooking.co.uk
40. 40 www.HolidayParksManagement.com
HPM DIRECTORY
LANDSCAPING
TRIMAX MOWING SYSTEMS UK
Trimax mowers now groom highly
manicured sports grounds, turf farms,
Holiday Parks, golf courses, rough
roadsides and those difficult to mow
places.
Trimax is now a market leading brand and
we take pride in knowing and supporting our customers and dealer
networks.
T: (sales/admin): +44 (0) 1933 652235
T: (parts): +44 (0) 1933 652246
E: info@trimaxmowers.co.uk
www.trimaxmowers.co.uk
LANDSCAPING
ESTESIA UK
Etesia UK is a company that
specialises in building high
quality grass cutting
machinery for both the
professional and domestic
market. Started in 1995 with
only one walk- behind and
one ride-on machine Etesia
UK have grown rapidly and now offer a wide range of products that
include a variety of walk-behind, ride-on mowers and the awesome
Attila range of brush cutters.
T: 01295 680120
E: sales@etesia.co.uk
www.etesia.co.uk
LANDSCAPING
HUSQVARNA GARDEN & LANDSCAPE MACHINERY
Husqvarna has been delivering reliable
machines to professional landscape users
around the globe for more than 50 years. It
all started with ground-breaking chainsaws
which featured smart, unique solutions
combining high productivity with superb
ergonomics.
These qualities and innovative spirit have
been retained over time as Husqvarna has
continued to create a range of ground-breaking commercial landscaping
products using cutting edge technologys.
E: joe.bell@husqvarna.co.uk
www.husqvarna.com/uk/landscape-and-
groundcare/home
LANDSCAPING
GRILLO
We have a range of out-front
collecting mowers which are widely
acknowledged as having
performance second to non in wet UK
conditions. Our machines are hydro 4 wd with Yanmar diesel
engines, 12 or 900 ltr hi- tip collection boxes and cutter deck sizes of
132 or 155cm depending on model.
Grillo machines are used by many park operators and local
authorities.
T: 0773 4497726 | 01889 569149 Steve Gadesby
E: stevegadsby@grilloagrigarden.co.uk
www.grilloagrigarden.co.uk
LANDSCAPING
TIGER TURF
Tiger Turf was founded in 2000, the
Worcestershire-based manufacturer
designs and manufactures artificial grass
for sport, landscape and leisure
applications. They select the most
advanced yarns from leading suppliers
and specialist producers to create a full
range of artificial grass for a wealth of
sports, education, and leisure facilities.
T: (0)1299 253966
E: e.smith@tigerturf.co.uk
www.tigerturf.com/uk
LANDSCAPING
FRONTIER PITTS
Frontier Pitts can provide a complete
range of services including design,
site surveys, manufacture,
installation, civil and electrical
services, maintenance, spares,
repair or refurbishment and full
project management. Our products
include manual equipment, automatic rising arm barriers, sliding
gates, hinged gates, bi-folding speed gates, rising bollards, static
bollards, pedestrian gates and turnstiles.
T: 01293 422801
E: marketing@frontierpitts.com
www.frontierpitts.com
LANDSCAPING
JACKSONS FENCING
Jacksons Fencing is a family run company that has been trading for
65 Years. With fencing centres in Ashford, Bath and Chester it
enables nationwide coverage, delivery and installation. Jacksons offer
a comprehensive range of sturdy, decorative and long lasting timber
and steel fencing and gates, including bespoke solutions.
T: 0800 41 43 43 E: sales@jacksons-fencing.co.uk
www.Jacksons-fencing.co.uk
PARK MANAGEMENT
RMS RESERVATION AND ONLINE BOOKING SYSTEM
RMS is an Australian software
company producing and supporting
Front Office Systems to the world’s
hospitality industry.
RMS has been at the forefront of development of property
management and reservations systems for nearly 30 years for
the Caravan Park Industry.
The RMS property management system is now complimented with
seamless, real time online booking functionality to receive bookings
from a property’s website, the global distribution system and a broad
range of third party travel websites.
E: bl@rms.com.au www.rms.com.au
41. 41www.HolidayParksManagement.com
HPM DIRECTORY
GLAMPING
CLEAR SKY SAFARI
TENTS
specialise in supplying the
very highest quality safari
tents at the lowest possible
cost. Our safari tents are
manufactured to British
standards, designed for
year round usage with a life
of up to 10 years and cost
from as little as £2990 (Exc Vat.)
T: 0845 299 6484
E: tracey.sibun@safaritents.net
www.safaritents.net
GLAMPING
TEIFI VALLEY CAMPING HUTS
Teifi Valley camping Huts | Pods are finished
to the highest standards and are fitted with
double glazed, lockable windows and doors,
2 internal lights, 1 external light, smoke alarm
and double socket with hook up point to your
supply. The wood to manufacture the pods is
sourced from sustainable woodlands. Prices
start from around £6,000, purchase finance
can be arranged.
T: 01239 652800
E:info@teifivalleycampingpods.co.uk
www.teifivalleycampingpods.co.uk
GLAMPING
ALFRESCO ARCH
The Touring Arc is an innovative
and highly practical Glamping
solution for UK campsites. The
Touring Arc is completely mobile,
built on a removable chassis
making moving site simple and
super quick. The Touring Arc
provides comfortable Glamping
accommodation for up to 8 people
and includes a covered porch area for cooking, extra accommodation,
muddy boots etc.
T: Mark 07860 250 212
E: enquiries@alfrescoarch.com
www.alfrescoarch.com
LANDSCAPING
INSTARMAC BUILDING PRODUCTS
Instarmac is home to the Ultracrete, Ultrascape, Ultra Tile, Ultra Floor
and Wondertex brands – all names synonymous with repair and
refurbishment solutions for all Holiday Park and Leisure
establishments. The portfolio of products for pothole repair, car park
maintenance, paving, tiling, floor levelling, drylining and decorative
texturing are materials that have been proven and successfully used
for over 35 years by local authorities, contractors and utilities
nationwide. These products are available for you for your own
maintenance needs.
T: 01827 871871 E: enquiries@instarmac.co.uk
www.instarmac.co.uk.
LANDSCAPING
TRI COUNTY GOLF CARS
Tri County Golf Cars Limited has been
formed as an independent distributor for
golf, transportation and utility vehicles
from Club Car the world’s largest
manufacturer of these products, offering
Sales, Servicing and Parts as well as competitive finance packages.
We have the expertise to offer advice and finance solutions for 1 -
100 vehicles.
T: 01233 750111 Mobile 07854 389 604
E: paul@tricountygolfcars.co.uk
www.tricountygolfcars.co.uk
LANDSCAPING
SURESET
SureSet permeable resin bound
paving is the ideal solution for
pedestrian and vehicular areas of
any size that require a hard-
wearing, low maintenance surface
that also looks amazing. Offering
an exciting alternative to concrete,
tarmac, gravel and paving slabs, SureSet is perfect for car parks,
playgrounds, swimming pool surrounds, tree pits and paths.
T: 01985 841195 E: marketing@sureset.co.uk
www.sureset.co.uk
LANDSCAPING
FENSYS – DECKING
BOARDS
UK manufacturer FENSYS, part of
the PAL Group, now produce an
advanced engineering grade
100% polymer deck board with
thermoplastic cap layer giving
exceptional weatherability. This
PREMIUM EXEL board combines
multi colour processing technology and a dual wood grain pattern
giving excellent slip resistance and an unparalleled natural
appearance.
T: 0121526 4048 E: sales@fensys.co.uk
www.fensys.co.uk
LANDSCAPING
KUBOTA
Kubota is a market-leading
manufacturer of groundcare,
construction and agricultural
machinery and equipment.
Offering an array of high
performance mowers and
RTVs, holiday park managers
will find it straightforward to find
a machine to suit their needs. Kubota is proud to offer solutions that
have been manufactured to the highest standards and
specifications.
www.kubota.co.uk/product-range/groundcare
www.kubota.co.uk/product-range/utility-
vehicles/rtv
42. OUTSIDE
OUTSIDE STRUCTURE
Solutions specialise in the supply
of outdoor covered areas to a
wide range of different sectors.
The canopies are as varied as
the applications and can be
mounted to buildings or entirely
free-standing. Our retractable
canopies ensure that you can
enjoy the sun’s rays for one
minute and have protection from the rain in the next! All these
retractable canopies are designed to be robust and to meet the
rigours of our British weather.
Tel 0844 561 7679 E: info@outsidestructures.co.uk
www.outsidestructures.co.uk
42 www.HolidayParksManagement.com
HPM DIRECTORY
SWIMMING POOL & SPAS
ARCH ENCLOSURES
A Swimming pool is an expensive but
valuable assets, it makes sense to enable
them to be used earlier and later in the
season or throughout the year.
The fact that the “Great British Summer”
has failed to make an appearance for the last few years makes
putting them under cover them even more important.
A pool is undoubtedly the campsites major attraction and is even
more so if the pool is enclosed. When it comes to booking one of the
questions most often asked of campsites is whether or not they have
a covered pool.
T: 01444 411 411 E: estellemichaels@gmail.com
www.archenclosures.co.uk
GLAMPING
LOG POD ARCH - THE GOTHIC
POD!
Raising the standard of Camping Huts
and Pods. It's fair to say that many
people looking at Camping Huts or Pods
tend to think of an "arched" shape, hence
our development of the 2014 Log Pod
Arch or "Gothic Pod".
Tel 07875 620091
E: trevor@thelogpod.co.uk
www.thelogpod.co.uk
OUTSIDE
DEMON INTERNATIONAL POWER
WASHERS
The latest version of the Hurricane Combi flat
surface cleaning pressure washer is proving
particular popular and can now been seen in
action in a multitude of companies. Holiday and
leisure facilities across the UK are enjoying the benefits of cleaning
communal areas such as paths, walkways, decked and block paved areas
and general facility cleaning and maintenance. They are able to clean
more areas in less time with greater efficiency with the Hurricane Combi.
Tel: 01752 690690 E:david@demon-pressure-
washers.com
www.demon-pressure-washers.co.uk
GLAMPING
GREEN ECO LIVING
Glamping comes to the Caravan Club!
Green Eco Living is proud to welcome the Caravan
Club as a customer! Established in 1907, the
Caravan Club has been the No. 1 choice for many
campers and caravanners for over a century. With
their recent order of 6 of Green Eco Living’s eco-friendly Camping
Pods, the Caravan Club are providing their customers with another
camping option to tents and caravans; an option that combines the
best of both. We are certain that the Camping Pods will be very
popular with the Caravan Club’s members and holiday-makers.
T: 01257 453791 E: ask@greenecoliving.co.uk
www.greenecoliving.co.uk
GLAMPING
NEWFOUNDLD LODGES
LTD
Newfoundland Lodges Ltd.
are the company who created the
Pod camping hut nearly ten
years ago with the first units
being supplied to the Camping &
Caravanning Club site in Eskdale
in the English Lake District back
in 2008.
E: admin@newfoundland-lodges.co.uk
www.thepod.info
GLAMPING
UK HIDEAWAYS
A monocoque structure
camping pod is like an
aeroplane wing construction
where you have a rib structure
and an outer skin attached to
give an unrivalled strength and
this also means that our
buildings do not need any
internal walls in order to support the roof.
T: 0791 727 6061 John Baxter
E: info@campingpods.eu
www.campingpods.eu/?Camping_Pods
GLAMPING
ALBION CANVAS
Albion Canvas has pioneered
a uniquely designed range of
Safari-style tents with a
central pole, a separate PVC
outer flysheet and a
complete canvas inner tent,
which gives good thermal
insulation in hot and cold
weather, as well as sound
proofing, making it useable
all year round. The Grand Tsavo, the largest of Albion’s four Tsavo
models, has interior space of 12 metres x 5 metres,
T: 01823 665849
E: enquiries@albioncanvas.co.uk
www.albioncanvas.co.uk