The document discusses IPsoft, a company that provides artificial intelligence and automation services using technologies like IPcenter and Amelia. It outlines IPsoft's offerings for services like IT operations, digital labor, and virtual engineers for managing IoT. Examples are provided of how IPsoft has helped clients in the oil and gas industry reduce costs and improve operational efficiencies.

1. IPsoft ProprietaryIPsoft Proprietary
San Antonio, June 17- 19 2015
Sean McIlrath - Vice President
Jonathan Crane - Chief Commercial Officer
Briefing Workshop
CIO Oil & Gas Summit

2. New York Stockholm London Amsterdam Frankfurt Oslo Chicago Austin San Fran Tokyo Singapore
About IPsoft
Bangalore Sydney
Specialists Autonomic IT & Business Processes
Proven 16 years with 2,000 employees
Operations Eleven countries (clients on 4 continents)
Services ITO, Discovery, & Software Defined Labor
IPcenter Manager of Managers & Smart Machine Tech
Amelia Artificial Intelligence (Knowledge Worker)
AustinAustin
70%revenues reinvested
into technology

3. Unification –
Visibility –
Transparency
Sourcing –
Remote
Infrastructure
Management
and Labor
Digital Labor &
Digital Workflow =
Major Reductions
in FTE-MTTR
Smartness Scale
Transformation:
Ability to
Mimic
Enable
Understand
IPsoft – How We Are Different
OCT-DEC
2015
JAN-MAR
2016
JUL-SEP
2015
• VENDOR
MANAGEMENT
IPsoft’s Autonomic Approach:
OCT-DEC
2015
JAN-MAR
2016
JUL-SEP
2015
• VENDOR
MANAGEMENT
Mandate Investigation of Smart-Machine-Enabled Services to Accelerate Business Outcomes – 1/19/2015, Gartner, Inc.
IPsoft
To prevent their enterprise being disrupted (losing competitive advantage) and potentially rendered irrelevant by companies that harness smart-machine-
enabled services, and instead to make it one of their industry's successful disrupters, sourcing executives need to match these services to its critical initiatives.

4. Software Defined Labor
Jonathan Crane

5. Industry Implications – Labor-Based Models Are Changing
Company 2014
Revenue
AGR
IBM 26,667 -1.2%
HP 13,155 -7.7%
Accenture 9,917 7.7%
Fujitsu 8,805 -2.6%
TCS 7,563 20.4%
CSC 6,428 -5.1%
ATOS 5,501 2.4%
Cap Gemini 5,051 6.2%
NTT Data 4,924 4.5%
T Systems 4,268 -5.3%
Top 10 Providers ITO by Revenue
“Market Share Analysis: IT Outsourcing Services,
Worldwide 2014” – Gartner Inc. April 2015
 15%-30% cost take out
 Model scalable to the extent that
labor can scale
 Custom/complex, legacy: “Your mess for
less”
 Access to low-cost labor necessary to
provide continuous value
 Revenue/Profit correlated to People
 40%-75% cost take out
 Model scalable and is largely
independent of labor growth
 Transformative; a new way of doing
business
 Revenue and profit NOT correlated to
people, but to results
IPsoft is working with 7 of the Top 10
Providers
ImplicationsForService
ProvidersWhoRelyOnLabor
BasedModels

6. Strategic Framework - Virtual Engineers to Manage IoT
Tools Replaced by
IPcenter or others on
Transition
Tools still needed
for an interim basis
PRE-IPsoft
 Many tools to support operations in
various business units
 Classify into three categories with
respect to future operations
IPsoft
 IPcenter ebonded and fronting some
other tools
 Start with key and high value integrations
 Use native function from IPsoft for
replaced tools
IPcenter
Tools likely to be
retained indefinitely
DIGITAL IoT FRAMEWORK
 Unification achieved
 IPcenter as an integration hub
 IPcenter replaces all but the to-be-retained
tools
 Enterprise standardizes on IPcenter and
few other key tools
 IPcenter enables Vendor Management
IPcenter
Integration, ebond,
swivel chair or other
Information flow

7. Oil and Gas Market Pressures Drive Need for Automation
•Equip and focus
teams on value
creating processes
•Rapid benefits
realization on new
assets ROI
•Elimination of
Duplicity
• Highly available
transparent
operations
• Enable the digital
oilfield integrating
all sensor data
• Sustainable cost
structures for future
oil price shocks
•ITO contracts fall
short of targets
Intense cost
Pressure
Integration
of
operations
Productivity
of human
resources
M&A
integration

8. IPsoft Services in O&G
KMG International/Rompetrol

9. KMG International – An Oil & Gas company sought to leverage
IPcenter to drive operational efficiencies and increased control of
their IT infrastructure from incumbent with 100 sub-contractors.
Use of IPsoft’s IPcenter platform resulted in
27% operating cost reductions, 61% resolution without manual
intervention, and 91.9% assist rate.
Within the first month under IPsoft management, 2,000+ items were
being managed via automation.
Reducing Risk While Increasing Efficiency for KMG International
During the first year SLA achievements for MTTR’s
(Respond/Resolve) decreased by 300% on average for P1.

10. Amelia
Re-defining business processes

11. Just imagine…
• If your new hires performed as well as your most experienced staff within weeks
• If you could ensure you always had enough staff to handle unplanned peaks in volumes
• If you could be confident your processes were compliant 100% of the time
• If you could free up more resources to create additional value for customers
• If your customers had a consistent experience every time they contacted you
• If customer requests could be handled without any human intervention
• … if….
This would save you millions of dollars, give you a huge competitive advantage and would
increase your Net Promoter Scores (NPS) at the same time, wouldn’t it…?
Amelia can deliver just that!

12. Understands Learns Resolves
What does it mean to be smart? Judge machines as humans.
Can I understand ‘natural language’ and context, identify intelligent and
natural responses, and learn as a human would?
Comprehend natural
language
Rapidly absorbs:
• Manuals
• Chat logs
Builds process maps on
the fly
• Observe interactions and
build process map without
programming
• Continuous learning
Directly resolve queries or
support human reps
• Reduce cost
• Speed execution
• Increase customer
satisfaction

13. Future impact on business critical
operations is limited only by our imagination
The Cognitive Future Has Already Begun
Virtual agent handling accounts
payable and invoicing inquiries
from vendors.
Cognitive support for access to
global learning platform for
trainers and learners.
IT service desk support for first line
customer service agents.
Re-shaping back office operations today
Logs, manuals, policies,
connection to other systems
Remote diagnostics support for offshore
engineers.
Troubleshoot drilling equipment issues
on oil rigs.
Provide on-site engineers in hostile
locations with real time data on
machinery faults and guide them
through to faster and safer resolution.

14. IPsoft ProprietaryIPsoft Proprietary
Follow IPsoft
Sean McIlrath, Vice President
sean.mcIlrath@ipsoft.com
512.354.8100
Keep in Touch
linkedin.com/company/ipsoft
@ipsoft