The document presents a business report on the Net Promoter Score (NPS), highlighting its importance as a customer loyalty metric and a tool for enhancing business growth. It explains how customers are categorized based on their likelihood to recommend a company and provides insights on calculating and leveraging NPS to reduce churn and improve customer relationships. Additionally, it mentions Satismeter as a platform designed to collect customer feedback and help businesses retain satisfied customers.

1. BUSINESS REPORT
POWERPOINT
PRESENTATION
TEMPLATE
Design by buicuong
Presented by john Doe
Your Name Company
www.yourcompany.com
Introduction to
NET PROMOTER SCORE (NPS)
www.satismeter.com

2. It begins with a simple question…

3. James Kennedy,
Rubberstamp.io
« Running a SaaS business without an NPS
scoring system is like riding a bike without
handlebars.
You can do it, but it may well be
unnecessarily painful. »

4. What Exactly is Net Promoter Score?
ü Customer loyalty metric
ü Real time analytics
ü Churn reducer
ü Customer feedback system
ü Business growth accelerator
ü Retention tool
ü Satisfaction score

5. There are three types of customers:
How Does it Work?How Does It Work?
customers are sorted into three categories depending
on how they rate their likelihood to recommend your
company

6. How Does it Work?
How Does It Work?
How Does It Work?
Highly likely to leave
positive review. Loyal
customer who
recommend you
Customers who can be
easily swayed by the
competition
Highly likely to leave
negative feedback and
damage your brand

7. Subtracting the percentage of “detractors” from that of
“promoters”, while passive respondents are merely
included in calculating the overall percentage
How to Calculate NPS?
NPS can range from -100 to 100

8. ü Incredibly focused feedback
ü Easy to use
ü Predict revenue growth
ü Boost customer lifetime value
Why Use NPS?

9. Churn
Examples
NPS
Revenue

10. ü Build relationship with customers
ü Contact unhappy customers before
they churn
ü Encourage sharing on social media
ü Identify common requests
How to Increase NPS?How to Leverage NPS?

11. NPS is not only an accurate predictor of growth, but also, one that
due to its simplicity can provide incredibly focused feedback. Given
the correct technology, NPS can serve as a far more accurate, fluid,
and interactive method for predicting and improving business
growth.
In Conclusion…

12. More info
Read the full article: http://bit.ly/2bfkVNH
Try demo version of survey: https://www.satismeter.com/
Register for free now: https://app.satismeter.com/register

13. About SatisMeter
SatisMeter is a revolutionary multi-platform which collects customer
feedback, reducing churn and accelerating growth.
SatisMeter allows businesses to identify unsatisfied customers and help
them resolve their issues before they leave. Some of SatisMeter’s happy
customers include Buzzsumo, Mention, Udacity, When I Work and
Segment.
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