2. Integrated Solutions – Successful Projects
Factors For Success
₋ Business Needs clearly
defined
₋ Top management
support.
₋ Clearly defined
responsibilities
₋ Resources
requirements defined
in program plan
RESULTS
• Satisfied Users
• Customer financial goals met
• Installed solution meets
business need
Effective change
management
Project plan regularly
reviewed
4. ISPM – PROGRAMS - 1
GOAL ORIENTED
• Long term (2 - 5 years)
• Systems Integration/high
RISK (multiple
technologies, suppliers
and the like).
• Enterprise level impact
• Multiple Projects
• High Financial impact
DELIVRABLEORIENTED
• Midterm (1 – 3 years)
• Integrated customized
solution
• Multi-discipline
• Multi-location
• Significant financial
impact
TASK ORIENTED
• Short term (3 – 18 months)
• Limited solution (single
function)
• Minimal customization
• Single location
• Limited financial impact
Program/Project Continuum
Large Programs/Projects Small Projects
5. One Layer
ISPM – PROGRAMS - 2
Project
Two Layer
Three Layer
Program
ProjectProjectProjectProject
Program Program
Project Project Project Project
Program
6. ISPM – Program Environment
CUSTOMER
• Organization
• Own methods
• End-user
• Financial constraints
• Decision makers
• Business objectives
• Strategic plans
• Policies
SUPPLIER
• Supplier account team
• Organization
• Account plan
THIRD PARTIES
• Organization
• Policies
• Methods
• Role
• Responsibilities
• Relationship with suppier
• Relationship with customer
EXTERNAL INFLUENCES
• Business Constraints
• Technology
• Competitors
• Branch organizations
• Business Consultants
• Etc..
PROGRAM
• Contract
• Program Plan
7. ISPM – Positioning the Methodology
• A clear understanding of the customer's business goals and strategies
• A Program Plan is produced
• Agreed roles and responsibilities.
• A clear interface between the customer and Program/Project Manager.
• A program steering team or a program sponsor with power and accountability.
• The involvement of third parties, as appropriate.
8. ISPM –The solution
• Information technology, applied in the form of information systems or other
computer applications, to meet the customer's needs.
• End-users trained to apply the new procedures.
• Support organization trained and available to provide support for both the
system and the end-user.
• The introduction of the new system with minimal disruption to the business
and the active support of end-users.
9. ISPM – Program/Project Business
BUSINESS PLANNING
CONTRACT
NEGOTIATION
SOLUTION
DEVELOPMENTAND
DELIVERY
QUALIFICATION PROPOSAL
REVIEWSAND APPROVALS
PROGRAM PLANNING
FINANCIAL MANAGEMENT
10. ISPM – Managing Business Relationships
Customer
Supplier
1
Customer
Supplier
Third Party
2
Customer
Supplier Third Party
3
Customer
Consortium
Supplier Third Party
4
Customer
Third Party
Supplier
5
11. ISPM – Program organization
Customer
Management
Team
Program Steering
Team
ISPM
Management
Team
Customer
Program/Project
Team
ISPM
Program/Project
Team
Third Party
Suppliers
Contract
13. ISPM – Quality Assurance
Plan & Manage
Quality Assurance
Activities
Define Quality of
the Solution
Define Quality of
the Development
Process
Phase Reviews Technical Reviews Quality Reviews
Solution
Acceptance
Quality Definition
Quality Assessment
14. ISPM – Development Life Cycle
Definition Analysis Design Implementation Installation Operation
• Qualification
Report
• Program
Manager
Named
• Proposed
Functionality
• Initial
Project/Progr
am Plan
• Functional
Specification
s
• System
Design Spec’s
• Acceptance
Test Spec’s
• Service
Designs
Spec’s
• Program/Proj
ect Plan
• Contract
• Solution
Components
• Software
• Hardware
• Services
• Training
• Documentati
on
• Acceptance
test Package
• Tested
Solution
• Prepared
Customer
Facilities
• Installed
systems
• Accepted
Solution
• Trained Users
• Operational
support
services
• Post
project/progr
am review
Signed
Acceptance
Successful
Integration and
system test
SignedContract
Customer
Acceptance
Management
Selection
Program/Project Management
Phase
Deliverables
Exit
Criteria