A man and woman committed an armed robbery at a bank, stealing $500,000. The woman then tricks and betrays the man, running off with the suitcase of money. She goes to the airport to leave town, entrusting the money to her brother on a flight while she drives across the border. Meanwhile, police investigating the robbery follow clues to the abandoned warehouse where the woman briefly hid after the crime.

1. INGLES INTERMEDIO 6
73267752 45303
Customs checks
You are on your way to a remote destination. You go through customs. The customs
officer stops you: "Good morning, sir!"
Usted está en el camino a un destino remoto. Usted pasar por la aduana. El funcionario
de aduanas que se detiene: "Buenos días, señor!"
Are you talking to me?
¿Me hablas a mí?
Sorry?
¿Cómo?
Good morning.
Buenos días.
Yes, I'm talking to you!
Sí, estoy hablando con usted!
I hadn't realized that, sorry!
No me había dado cuenta de que, lo siento!
Hum... Hello!
Hum ... ¡Hola!
Yes?
¿Sí?

2. Where are you going?
¿A dónde vas?
Oh, I'm not going far!
Oh, yo no voy muy lejos!
I'm on my way to Sydney.
Estoy en mi camino a Sydney.
To Colombo.
Para Colombo.
And where do you come from?
¿Y de dónde vienes?
I come from the Bahamas.
Yo vengo de las Bahamas.
From here!
A partir de aquí!
From Egypt.
Desde Egipto.
What's your nationality?
¿Cuál es tu nacionalidad?
I'm Scottish.
Soy escocés.

3. I'm British.
Soy británico.
I'm Norwegian.
Soy noruego.
Let's see your passport.
Vamos a ver su pasaporte.
You've got it. It's under my ticket.
¡Ya lo tienes. Es bajo mi billete.
It's in my bag.
Está en mi bolsa.
It should be in my pocket...
Debería estar en mi bolsillo ...
Can I have it, please?
¿Puedo tener, por favor?
Here it is.
Aquí está.
Just a minute. It's stuck at the bottom...
Sólo un minuto. Está atrapado en el fondo ...
I can't find it!
Yo no lo encuentro!

4. You haven't filled in the customs form.
Usted no ha rellenado el formulario de aduanas.
I didn't get one.
Yo no la recibió.
I did. It's here.
Yo lo hice. Ya está aquí.
I wasn't asked to.
No me lo pidió.
Well, here's one to fill in.
Bueno, aquí está uno para llenar pulg
What do I have to put in this space?
¿Qué tengo que poner en este espacio?
I haven't got a pen.
No tengo un bolígrafo.
What do I have to write?
¿Qué es lo que tengo que escribir?
Could you come this way, please?
¿Podría usted venir por aquí, por favor?
Why aren't you searching the others?
¿Por qué no busca a los demás?

5. Why?
¿Por qué?
Do you want to see my luggage?
¿Quieres ver mi equipaje?
accent
acento
customs officer
aduanero
form
formulario
formality <formalities>
formalidad; trámite
identity card
carné de identidad
luggage
equipaje
nationality <nationalities>
nacionalidad
photograph
fotografía
surname
apellido
to be on one's way
estar de camino
to fill in v.
rellenar
to go through v.
pasar por
to look like v.
parecer; parecerse a
to search v.

6. buscar; registrar
to write v.
escribir; anotar; escribirse con
Would you mind opening your suitcase, madam?
¿Le importaría abrir la maleta, señora?
I've just come back from a wonderful holiday in Cuba.
Acabo de regresar de unas maravillosas vacaciones en Cuba.
Have you lived in Ireland all your life?
¿Ha vivido en Irlanda durante toda tu vida?
My parents left Turkey when I was very young.
Mis padres salieron de Turquía, cuando yo era muy joven.
After a few years you get to recognise nationalities.
Después de unos años se llega a reconocer a las nacionalidades.
Formalities demand you fill out this customs form.
Formalidades exigir a llenar este formulario de aduanas.
I advise you to get a new passport soon.
Te aconsejo que para obtener un nuevo pasaporte en breve.
I advise you to get a new passport soon.
Te aconsejo que para obtener un nuevo pasaporte en breve.
I'm afraid you'll have to have a full body search.
Me temo que tendrá que tener una búsqueda de todo el cuerpo.
If you had less luggage, you'd have fewer problems.
Si usted tuviera menos equipaje, tendría menos problemas.
I am on my way to Sydney.
Estoy en mi camino a Sydney.
Where do you come from ?
¿De dónde vienes?

7. It is stuck at the bottom.
Se atrapado en el fondo.
You have not filled in the customs form.
Usted no ha rellenado el formulario de aduanas.
There are formalities to undertake.
Hay trámites para llevar a cabo.
I come from the Bahamas.
Yo vengo de las Bahamas.
You don't have a Scottish accent!
Usted no tiene un acento escocés!
I can even recognize people's nationalities!
Incluso puedo reconocer a las nacionalidades de la gente!
This photograph doesn't look like you!
Esta fotografía no se parece a ti!
What do I have to write?
¿Qué es lo que tengo que escribir?
Could you come this way, please ?
¿Podría usted venir por aquí, por favor?
Do you want to see my luggage?
¿Quieres ver mi equipaje?
Put your suitcase and bags here.
Pon tu maleta y bolsas de aquí.
Why aren't you searching the others?
¿Por qué no busca a los demás?
You are on your way to a remote destination.
Usted está en el camino a un destino remoto.

8. he (to be)
he had been
que había sido
Solución Validar
she (to write)
she had written
ella había escrito
Solución Validar
it (to close)
it had closed
que había cerrado
Solución Validar
we (to call)
we had called
Solución Validar
nos había llamado
you (to learn)
you had learned
que había aprendidoción
they (to open)
they had opened
habían abierto
I'm Italian.
Soy italiano.
I live in Italy .
Yo vivo en Italia.Solución Validar
I'm Turkish.
Soy turco.
I live in Turkey.
Yo vivo en Turquía.

9. I'm Algerian.
Soy argelino.
I live in Algeria.
Yo vivo en Argelia
I'm Norwegian.
I live in Norway.Solución Validar
I'm Welsh.
I live in Wales.
Solución Validar
I'm Chinese.
I live in China
I'm a Scot.
I live in Scotland.Solución Validar
I'm Portuguese.
I live in Portugal.
Solución Validar
I'm a Mexican.
I live in Mexico.
I live in Australia.
I'm Australian.Solución Validar
I live in the United States.
I'm American.
Solución Validar
I live in Japan.
I'm Japanese.
I live in England.
I'm English.Solución Validar
I live in the Czech Republic.
I'm Czech.
Solución Validar
I live in Russia.
I'm Russian.
I live in India.
I'm Indian.Solución Validar
I live in Germany.
I'm German.
Solución Validar
I live in Greece.
I'm Greek.
He confirms he'll deliver it tomorrow.

10. He confirmed he'd deliver it tomorrow.Solución Validar
She says she'll be allowed to go.
She said she'd be allowed to go.
Solución Validar
They promise they'll apply.
They promised they'd apply.
I think I've confirmed my booking.
I thought I had confirmed my booking.Solución Validar
She assures us she'll go skiing.
She assured us she'd go skiing.
Solución Validar
He confirms that he'll see us next week.
He confirmed that he'd see us next week.
She tells me she'll do the washing.
She told me she'd do the washing.Solución Validar
We promise we're joking.
We promised we were joking.
Solución Validar
I know he's going out.
I knew he was going out.
The airport has security checks.
The airport doesn't have any security checks.Solución Validar
The train has a smoking section.
The train doesn't have a smoking section.
Solución Validar
The station has a waiting room.
The station doesn't have a waiting room.
The hotel has a four-poster bed.
The plane doesn't have satellite navigation.
I have an aisle seat.
I don't have an aisle seat.Solución Validar
He has a bar of chocolate.
He doesn't have a bar of chocolate.
Solución Validar
We have coffee.
don't have coffee.
How long have you worked here? (we / three weeks)
We've worked here for three weeks.Solución Validar
When did you start working here? (I / four months)
I started working here four months ago.

11. Solución Validar
How long did you live there? (we / five years)
We lived there for five years. I'm Italian.
I live in Italy.Solución Validar
I'm Turkish.
I live in Turkey.
Solución Validar
I'm Algerian.
I live in Algeria.
I'm Norwegian.
I live in Norway.Solución Validar
I'm Welsh.
I live in Wales.
Solución Validar
I'm Chinese.
I live in China.
I'm a Scot.
I live in Scotland.Solución Validar
I'm Portuguese.
I live in Portugal.
Solución Validar
I'm a Mexican.
I live in Mexico.
I live in Australia.
I'm Australian.Solución Validar
I live in the United States.
I'm American.
Solución Validar
I live in Japan.
I'm Japanese.
I live in England.
I'm English.Solución Validar
I live in the Czech Republic.
I'm Czech.
Solución Validar
I live in Russia.
I'm Russian.

12. I live in India.
I'm Indian.Solución Validar
I live in Germany.
I'm German.
Solución Validar
I live in Greece.
I'm Greek.
He confirms he'll deliver it tomorrow.
He confirmed he'd deliver it tomorrow.Solución Validar
She says she'll be allowed to go.
She said she'd be allowed to go.
Solución Validar
They promise they'll apply.
They promised they'd apply.
I think I've confirmed my booking.
I thought I had confirmed my booking.Solución Validar
She assures us she'll go skiing.
She assured us she'd go skiing.
Solución Validar
He confirms that he'll see us next week.
He confirmed that he'd see us next week.
She tells me she'll do the washing.
She told me she'd do the washing.Solución Validar
We promise we're joking.
We promised we were joking.
Solución Validar
I know he's going out.
I knew he was going out.
The airport has security checks.
The airport doesn't have any security checks.Solución Validar
The train has a smoking section.
The train doesn't have a smoking section.
Solución Validar
The station has a waiting room.
The station doesn't have a waiting room.
The hotel has a four-poster bed.

13. The hotel doesn't have a four-poster bed.Solución Validar
The flight attendant has mineral water.
The flight attendant doesn't have any mineral water.
Solución Validar
The plane has satellite navigation.
The plane doesn't have satellite navigation.
The hotel has a four-poster bed.
The hotel doesn't have a four-poster bed.Solución Validar
The flight attendant has mineral water.
The flight attendant doesn't have any mineral water.
Solución Validar
The plane has satellite navigation.
The plane doesn't have satellite navigation.
I have an aisle seat.
I don't have an aisle seat.Solución Validar
He has a bar of chocolate.
He doesn't have a bar of chocolate.
Solución Validar
We have coffee.
We don't have coffee.
How long have you worked here? (we / three weeks)
We've worked here for three weeks.Solución Validar
When did you start working here? (I / four months)
I started working here four months ago.
Solución Validar
How long did you live there? (we / five years)
We lived there for five years.
How long have you known him? (we / 1978)
We've known him since 1978.Solución Validar
When did you meet her? (I / six months)
I met her six months ago.
Solución Validar
How long have you been living together? (eighteen months)
We've been living together for eighteen months.
When did you start importing mineral water? (We / two years)
We started importing mineral water two years ago.Solución Validar
How long have you been arranging this? (we / six months)
We've been arranging this for six months.
Solución Validar
When did you start smuggling whisky? (I / twenty years)

14. I started smuggling whisky twenty years ago.
You are on your way to a remote destination. You go through customs. The customs
officer stops you: "Good morning, sir!"
Good morning.
Where are you going?
And where do you come from?
What's your nationality?
I'm British.
Let's see your passport.
You've got it. It's under my ticket.
You haven't filled in the customs form.
I wasn't asked to.
Well, here's one to fill in.
Just plain chocolates.
Yes, that's mine too.
What do I have to put in this space?
It's only my medicine!
Could you come this way, please?
Why?
Put your suitcase and bags here.
Where are you going?
SoluciónValidar
I'm on my way to the Bahamas.

15. SoluciónValidar
And where have you come from?
SoluciónValidar
Sydney, Australia.
SoluciónValidar
What's your nationality?
SoluciónValidar
I don't have an accent, but I'm Scottish.
You haven't filled in the customs form.
SoluciónValidar
I didn't get one!
SoluciónValidar
There are formalities to undertake.
SoluciónValidar
This photograph doesn't look like you at all.
SoluciónValidar
It was taken ten years ago!
SoluciónValidar
Maybe it's just the beard and the glasses.
Stop thief! Stop thief!
¡Al ladrón! ¡Al ladrón!
This woman has stolen the suitcase from the man chasing her.
Esta mujer ha robado la maleta del hombre la perseguía
But what's in the suitcase? .
Pero lo que hay en la maleta?
Why, stolen money, of course! Half a million dollars! ¿Por qué, robado dinero, por
supuesto! Medio millón de dólares!. Earlier in the morning, the couple committed an
armed robbery in a bank in the town centre. Temprano en la mañana, la pareja ha
cometido un robo a mano armada en un banco en el centro de la ciudad.

16. Unluckily for him, the man has been tricked by his accomplice and she's run
off with the loot. Por desgracia para él, el hombre ha sido engañado por su cómplice y
ella está corriendo con el botín.
Quick! She's probably hiding, and above all, keeping out of sight. ¡Rápido! Ella
probablemente esté escondida, y sobre todo, mantener fuera de la vista.
She goes to the airport to leave town. Ella va al aeropuerto para salir de la ciudad.
There are two flights to Chicago this afternoon, but she knows too many people there
and someone would end up indicating her presence to the police, or worse, to her
accomplice. Hay dos vuelos con destino a Chicago esta tarde, pero ella sabe que
demasiada gente allí y alguien terminaría lo que indica su presencia a la policía, o peor
aún, a su cómplice.
Better off leaving the country to launder the money abroad.
Mejor dejar el país para blanquear el dinero en el extranjero.
In the departure lounge, the woman entrusts the money to her brother, who'll
take the suitcase on the plane. En la sala de embarque, la mujer confía el dinero a su
hermano, que va a tener la maleta en el avión.
She, on the other hand, will cross the border by car where the risk of being
recognised is less. Ella, por otro lado, se cruza la frontera en coche, donde el riesgo de
ser reconocido es menor. .
The man collects his ticket and, boarding card in hand, takes his seat in the plane.
El hombre recoge su billete y, a bordo de la tarjeta en la mano, toma su asiento en el
avión.
Meanwhile, on the other side of town, the policemen investigating the robbery
are following up their research. Mientras tanto, en el otro lado de la ciudad, los
policías que investigan el robo son el seguimiento de su investigación.
They're inspecting the disused warehouse, in which the woman hid for a few minutes,
barely after the robbery, and they're trying to retrace her steps. Están inspeccionando
el almacén en desuso, en el que la mujer se escondió por unos minutos, apenas después
del robo, y que están tratando de volver sobre sus pasos.
Let's hope they find some clues that will enable them to recuperate the
money and arrest her. Esperemos que encontrar algunas pistas que les permitan
recuperar el dinero y arrestar a ella.

17. Once in Canada, the man with the suitcase leaves the plane to fetch his
luggage. Una vez en Canadá, el hombre con la maleta sale el avión en busca de su
equipaje.
The Canadian customs officers have been alerted by an informer of his arrival. Los
funcionarios de aduanas canadienses han sido alertados por un conocimiento de su
llegada.
Are the customs officers going to open the suitcase and find the stolen money?
¿Los funcionarios de aduanas va a abrir la maleta y encontrar el dinero robado?
No! They decide to shadow their man and try and find the other accomplices
who will be responsible for laundering the money. ¡No! Ellos deciden a la sombra
de su hombre y tratar de encontrar los otros cómplices que se encargarán de lavar el
dinero.
When the time is right, they'll send in the police to arrest them. Cuando sea el
momento adecuado, van a enviar a la policía para arrestarlos.
In such a situation, the criminals don't have much chance of escaping...
En tal situación, los delincuentes no tienen mucha oportunidad de escapar ...
After a chase, the policemen end up arresting their man and handcuffing his
wrists. It is said that blood ties are often the strongest, but the brother ends
up giving his sister away and indicating her hide-out.
Después de una persecución, al final la policía a arrestar a su hombre y esposar sus
muñecas. Se dice que los lazos de sangre son a menudo más fuerte, pero el hermano
acaba dando su hermana de distancia y que indica a su escondite.
This is quite often how customs officers manage to catch the larger
smugglers: an anonymous phone call, and the criminal is spotted
disembarking from the plane or boat. Esto es muy a menudo cómo los funcionarios
de aduanas logran atrapar a los contrabandistas más grandes: una llamada telefónica
anónima, y el criminal se vio desembarcar del avión o en barco.
So you'd better humour your enemies if you want to avoid giving them the
idea for a very bad joke! Así que mejor que el humor a sus enemigos si quiere evitar
tener que darles la idea de una broma de muy mal!
What is this video about? ¿Qué es este video sobre?
Vandalism vandalismo

18. A bank robbery Un robo de un banco
Drug traffickingEl tráfico de drogas
A house burglaryUna casa de robo
A muggingUn atraco
Why does the woman go to the airport? ¿Por qué la mujer ir al aeropuerto?
To pass the money on to someone elsePara pasar el dinero a otra persona
To say goodbye to her brotherPara decir adiós a su hermano
To leave the country as soon as possiblePara salir del país tan pronto como sea
posible
To catch the next flight to Chicago
Para tomar el próximo vuelo a Chicago
To fly to Canada
Para volar a Canadá
What appears to be the opinion of the speaker? Lo que parece ser la opinión del orador?
He believes that the criminal should be punished. Se cree que el criminal debe ser
castigado.
He thinks that the police are inefficient. Piensa que la policía es ineficiente.
He thinks that the customs officers are incompetent. Piensa que los funcionarios de
aduanas son incompetentes.

19. He hopes that the police will fail to catch the thieves. Se espera que la policía
dejará de atrapar a los ladrones.
He hopes that the woman escapes. Se espera que la mujer se escapa.
What happens when the thief's brother arrives in Canada? ¿Qué pasa cuando el
hermano del ladrón llega a Canadá?
He gets arrested as soon as he steps off the plane. Él se detuvo tan pronto como se
baja del avión.
He is followed and arrested. Él es seguido y detenido.
He and his sister are arrested at the airport. Él y su hermana son arrestados en el
aeropuerto.
His sister gets arrested before he does. Su hermana es detenido antes que él.
He and his sister escape from the police. Él y su hermana de escapar de la
policía.
What statement best describes the brother and sister? ¿Cuál enunciado describe mejor
el hermano y la hermana?
They are juvenile delinquents. Son delincuentes juveniles.
They are vandals. Son vándalos.
They are mobsters. Son mafiosos.

20. They are muggers. Son ladrones.
They are partners in crime. Ellos son socios en el crimen.
Where are smugglers often caught, according to the video? ¿Dónde están los
contrabandistas a menudo atrapados, de acuerdo con el video?
In CanadaEn Canadá
At the borderEn la frontera
At customsEn la aduana
On the planeEn el plano
In the launderetteEn la lavandería
Where do customs officers often get their information from, according to the video?
¿De dónde los funcionarios de aduanas a menudo obtienen su información de, deacuerdo
con el video?
Criminals who confessLos delincuentes que confiesan
The customs declaration formEl formulario de declaración aduanera
Prank callersLas personas que llaman broma
The policeLa policía

21. Anonymous informersLos informantes anónimos
The video ends with... El video termina con ...
a warning una advertencia
a question una pregunta
a quote un presupuesto
a joke una broma
a proverb un proverbio
Once the man has been caught, how do the police stop him from running away? Una
vez que el hombre ha sido detenido, ¿cómo la policía le impidió salir corriendo?
They lock him up. Se encerrarlo.
They tie his wrists together. Se ata sus muñecas.
They tie his arms together. Se ata los brazos juntos.
They cuff him. Lo puño.
They tie his legs together. Se atan las piernas juntas.
How could we describe the customs officers' day? ¿Cómo podríamos describir días los
funcionarios de aduanas '?

22. Successful El éxito de
Unsuccessful Sin éxito
Boring aburrido
Not very eventful No es muy accidentada
Disastrous desastroso
Additional module El módulo adicional
English is the native language of over 350 million people around the world.
The Inglés es la lengua materna de más de 350 millones de personas en todo el mundo.
la
English language idioma Inglés
has diverse origins. It belongs to the Germanic set of languages and has also been
tiene diversos orígenes. Pertenece al conjunto de las lenguas germánicas y también
influenced by Latin languages, notably French. Today, English is the ha sido
influenciada por las lenguas latinas, sobre todo francesa. Hoy en día, Inglés es el
official language idioma oficial
in over 50 countries all over the globe. As the former en más de 50 países de todo el
mundo. Como la antigua
British Empire Imperio Británico
grew, so did the number of people speaking the creció, también creció el número de
personas que hablan el Rhode Island
English language idioma Inglés
. Even after gaining Incluso después de obtener
independence independencia
from Great Britain in 1940, India chose to keep British English for de Gran Bretaña en
1940, la India optó por mantener Inglés Británico de

23. administrative
,
political
,
educational
and
business
purposes. Additionally, British English is used purely for
business
and administration in many other countries, such as Papua New Guinea or Nigeria. In
recent years, due to the strength of the American economy, English has become the
world’s international language. Surprisingly, English was only adopted as the Federal
language of the United States in 2001, previously having been the
official language
in just 26 states. All over the world, from Zimbabwe to Australia, English dominates
the linguistic map. T h e U n i t e d S t a t e s
The luggage search
Do you have anything to declare?
No, I don't!
Do I look as if I have anything to declare?
Yes, as a matter of fact, I do! Yes, that's mine too.
There's a code.
Hum... Hello!

24. No, I don't!
What do you have?
What's in this suitcase? Really?
Just a minute. It's stuck at the bottom...
Photographs never look like me!
Lots of things!
Socks, underwear, a toothbrush, toothpaste...
Lots of things!
My shirts and my trousers.
Is this travelling bag yours?
What's this?
A broken hair-dryer.

25. Is this travelling bag yours?
This one.
No, it's not mine.
I've never seen it!
Yes, it's mine.
Is this trunk yours?
Yes, that's mine too.
I don't have a trunk!
No! It doesn't belong to me.
Is this trunk yours?
Fifty watches, but they're all for my family.
Good morning.
I don't have a trunk!

26. Yes, I do.
What's inside?
Photographs never look like me!
Really?
Presents.
It's for my wife.
Can I see your briefcase?
Are you sure you don't want to see my pockets as well?
Will that be all?
You'll only find uninteresting papers!
How do you open this?
You're going to break it if you do it like that!

27. With a key.
There's a code.
What kind of presents?
I did. It's here.
Just plain chocolates.
It should be in my pocket...
Why? This isn't much!
How do you open this?
With a key.
Just plain chocolates.
From Egypt.
Enough?
Whose jewellery is this?

28. It was taken ten years ago.
Really?
It should be in my pocket...
They're presents, just like the perfume.
I've seen enough.
Enough?
You certainly have!
Can I go now?
All right, you can go.
Really?
You'll have to pay extra duty.
Socks, underwear, a toothbrush, toothpaste...

29. What do I have to put in this space?
Why is it always me?
I'm British.
All right, you can go.
I've never seen it!
It should be in my pocket...
It's tough going through customs nowadays!
Yes! And have a nice trip!
bottle
botella
box <boxes>
caja
briefcase
maletín
carton
caja; cajetilla
cigarette
cigarrillo

30. duty <duties>
deber; impuesto
extra
extra; adicional; más [de algo]
inside
dentro; dentro de; adentro
jewellery
joyas; joyería
personal
personal [individual]
pocket
bolsillo
present
regalo; presente [tiempo]
to be allowed to
estar autorizado a
to carry v.
llevar; transportar
to declare v.
declarar; proclamar
to have a look
echar una ojeada
to open v.
abrir
No, I don't!
Yes, as a matter of fact, I do!
Do I look as if I have anything to declare?
My shirts and my trousers.
Socks, underwear, a toothbrush, toothpaste...
Lots of things!
Twenty cartons of cigarettes.
Five bottles of brandy.

31. Fifty watches, but they're all for my family.
A broken hair-dryer.
My shaving foam!
It's only my medicine!
The one with the broken zip? No.
Yes, it is.
Which one?
No, it's not mine.
Yes, it's mine.
I've never seen it!
Boots.
My clothes.
Presents.
Just plain chocolates.
All sorts!
Be careful! You're tearing the wrapping paper!
I don't have a trunk!
No! It doesn't belong to me.
Yes, that's mine too.
Will that be all?
You'll only find uninteresting papers!
o
Are you sure you don't want to see my pockets as well?
There's a code.
You're going to break it if you do it like that!
With a key. It's for my wife.
I got it for... my mistress.

32. They're presents, just like the perfume.
Why? This isn't much!
Aren't I allowed to have this?
Why is it always me?
Enough?
You certainly have!
Can I go now?
That's good news!
It's tough going through customs nowadays!
Really?
A trunkis a very large suitcase.
To smugglemeans to import illegally.
Foreign animalsare put in quarantine in the UK
it (to rain)
it had rained
Solución Validar
she (to risk)
she had risked
Solución Validar
he (to hurry)
he had hurried
Solución Validar
you (to use)
you had used
Solución Validar
they (to take)
they had taken
Solución Validar

33. we (to talk)
we had talked
Does Lisa need to leave?
Oh yes, she does need to leave.Solución Validar
Do you need to apply?
Oh yes, you do need to apply.
Solución Validar
Do Simon and Michael want to find out?
Oh yes, they do want to find out.
Do you know Dawn?
Oh yes, I do know her.Solución Validar
Does it rain often?
Oh yes, it does rain often.
Solución Validar
Does Margaret have a ticket?
Oh yes, she does have one.
Do they have a blanket?
Oh yes, they do have one.Solución Validar
Does she have the time?
Oh yes, she does have the time.
Solución Validar
Do you need a car?
Oh yes, I do need one.
Do you have anything to declare?
SoluciónValidar
No, I don't.
SoluciónValidar
What's in this suitcase?
SoluciónValidar

34. Socks, underwear, shirts, trousers, a toothbrush and toothpaste.
SoluciónValidar
Anything else?
SoluciónValidar
Some cigarettes, two watches and a bottle of brandy
How do you open this briefcase?
SoluciónValidar
You're going to break it, if you do it like that!
SoluciónValidar
Whose jewellery is this?
SoluciónValidar
They're presents, just like the watches.
SoluciónValidar
You'll have to pay extra duty.
SoluciónValidar
It's tough going through customs nowadays!

35. A man has smuggled some stolen money into Canada, in a suitcase. The customs
officers have been told about him by an anonymous informer. They must decide if they
are going to search his luggage for the stolen money.
Hotel reservations 2 h 52
You've been looking for a hotel, and it's nearly night-time when you finally reach a
guesthouse.
Do you have any vacancies?
Do you have a room, please?
Could you put us up for the night?
We have nothing left, I'm afraid. We're fully booked for the weekend.
Do you have any idea where we might find something?
Could we have the bill, please?
We will.
Is it a double room?
Why don't you try in the town centre? There are plenty of hotels there.

36. I thought I saw a swimming pool.
People often go home with their hotel keys, don't they?
What time is breakfast served?
Do you really think we'll find one at this time?
Oh wait! I might have something. Someone just left apparently.
We're not that unlucky after all!
Is there a bathroom?
Your television doesn't work!
Could you send someone up to fix the television?
Would you like to see the room?
Do you have any vacancies?
We forgot our towels.

37. Yes, is that possible?
We'll probably be staying a couple of nights.
Follow me, please. It's on the fourth floor. The stairs are right here, but we'll take the
lift.
I'll try to remember!
Is there much noise at night?
A twin-bedded room, with a child's bed.
Except for the noisy air conditioning in the room, yes!
Here's the room. It faces the sea.
Yes, but I like adventure!
Absolutely nothing?
There's a nice view, then, during the day?
Not in the attic, is it?

38. There is both bath and shower.
Fine, we'll take it.
Could you put us up for the night?
I'll get my wife first.
Time for us to head back!
The room is £ 97 a night, including breakfast of course. A single room.
We will.
Well, we haven't got much choice, have we?
Just a minute, I'm under the shower.
How long are you planning to stay? Except for the noisy air conditioning in the room,
yes!
Could you send someone up to fix the television?

39. You wouldn't have a bigger room, would you?
We'll probably be staying a couple of nights.
What kind of room do you need?
We only have double rooms left
That'll be fine.
That will do.
It doesn't matter.
Would you like to see the room?
I'll get my wife first.
Follow me, please. It's on the fourth floor. The stairs are right here, but we'll take the
lift
What time is breakfast served?
Breakfast is served between 8 and 9:30, lunch between 12 and 1:30 and dinner
between 7:30 and 10 o'clock.
Do you have packed lunches?
You have to ask for them the night before.
Here's the room. It faces the sea.
There's a nice view, then, during the day?

40. Is there a bathroom?
That's nice.
There is both bath and shower.
Fine, we'll take it.
You wouldn't have a bigger room, would you?
I think I'm just going to dive into the bath!
No, this is all we have.
The room is £ 97 a night, including breakfast of course.
Well, we haven't got much choice, have we?
Gosh! Hotels are expensive here!
How much are your single rooms?
£ 69, sir.
How long are you planning to stay?
Just one night.
We'll probably be staying a couple of nights.

41. I'm not quite sure yet.
Then tell me tomorrow morning.
comfortable
cómodo
double room
habitación doble
floor
piso [planta]; suelo
guesthouse
casa de huéspedes; pensión
hotel
hotel
lift
ascensor
packed lunch <packed lunches>
picnic
private
privado; individual; particular; personal
registration
registro; inscripción; matrícula
room service
servicio de habitaciones
single room
habitación individual
to find v.
encontrar(se); proporcionar
to recommend v.
recomendar
to stay v.
quedarse; alojarse

42. twin-bedded room
habitación de dos camas
vacancy <vacancies>
vacante; vacío
washbasin
lavabo
Do you have a room, please?
Could you put us up for the night?
Do you have any vacancies?
Oh no! What are we going to do?
Absolutely nothing?
Do you have any idea where we might find something?
We've already tried them all!
Could you recommend one?
DoReally?
you really think we'll find one at this time?
Are you certain?
We're not that unlucky after all!
Oh great!
Is it a double room?
Not in the attic, is it?
A single room.
A double room with washbasin.
A twin-bedded room, with a child's bed.
That will do.
It doesn't matter.
That'll be fine.
Yes, we'd like to.

43. I'll get my wife first.
Yes, is that possible?
Is there much noise at night?
Do you also have a restaurant here?
What time is breakfast served?
Can we get breakfast in bed?
Is there room service?
Do you have packed lunches?
That's nice.
There's a nice view, then, during the day?
Is there a bathroom?
You wouldn't have a bigger room, would you?
Fine, we'll take it.
I think I'm just going to dive into the bath!
Oh, by the way, how much is it?
What does one night cost?
What are the rates?
How much are your single rooms?
Well, we haven't got much choice, have we?
Gosh! Hotels are expensive here!
Just one night.
We'll probably be staying a couple of nights.
I'm not quite sure yet.
There's a guesthouse with vacancies over there.
I'm afraid we're fully booked because of the convention.
We're quite happy to share a single room.
A double room with a bath would be perfect.

44. Let's just hope room service hasn't stopped serving.
The dawn sunshine makes the rooms look beautiful.
We're only planning to stay a few nights.
I'd like to stay in expensive hotels with lavish leisure facilities. I'd go to ones by the
beach so I'd be able to bathe in the sea everyday. I'd always have a double room
with a view of the bay. I'd order room service everyday, and I'd sip tropical cocktails
by the pool. I'd take holidays all the timeto
know
knew
Solución Validar
to come
came
Solución Validar
to do
did
Solución Validar
to get
got
Solución Validar
to be
was
Solución Validar
to speak
spoke
to drive
drove
Solución Validar
to forget
forgot
Solución Validar
to see
saw

45. Solución Validar
to leave
left
Solución Validar
to understand
understood
Solución Validar
to go
went
Does he have to take the key?
Yes, he has to.Solución Validar
Does she want to book a hotel?
Yes, she wants to.
Solución Validar
Do they need to leave?
Yes, they need to.
Do you have to work tonight?
Yes, I have to.Solución Validar
Do they want to reserve a room?
Yes, they want to.
Solución Validar
Would you like to go for a swim?
Yes, we'd like to.
Does he want to have a look?
Yes, he wants to.Solución Validar
Do we have to move?
Yes, you have to.
Solución Validar
Would you like to have a look?
Yes, we'd like to.
She (to stay) there all summer.
She's been staying there all summer.Solución Validar
I (to wait) for you for three hours.
I've been waiting for you for three hours.
Solución Validar
You (to work) since you were twenty.
You've been working since you were twenty.
She (to drink) coffee all day.

46. She's been drinking coffee all day.Solución Validar
He (to sleep like a log) for hours.
He's been sleeping like a log for hours.
Solución Validar
We (to follow) my friend since this morning.
We've been following my friend since this morning.
He (to try) to phone you all day.
He's been trying to phone you all day.Solución Validar
I (to swim) for ninety minutes.
I've been swimming for ninety minutes.
Solución Validar
We (to use) the same hotel since 1990.
We've been using the same hotel since 1990.
I've been here for 12 months.
How long have you been here for?Solución Validar
She'll work here for 9 months.
How long will she work here for?
Solución Validar
We've lived here for 21 years.
How long have you lived here for?
She lived in Paris for a year.
How long did she live in Paris for?Solución Validar
I continued my studies for 2 years.
How long did you continue your studies for?
Solución Validar
I lived in Scotland for 12 years.
How long did you live in Scotland for?
We lived here for 12 years.
How long did you live here for?Solución Validar
She slept for 8 hours.
How long did she sleep?
Solución Validar
He watched TV for 4 hours.
How long did he watch TV?

49. Do you have any vacancies?
SoluciónValidar
We have nothing left, I'm afraid. We're fully booked for the weekend.
SoluciónValidar
Do you have any idea where we might find something?
SoluciónValidar

50. Why don't you try the town centre? There are plenty of hotels there.
SoluciónValidar
Oh wait! I might have something. Someone just left apparently.
SoluciónValidar
We're not that unlucky after all!
What kind of room do you need?
SoluciónValidar
A twin-bedded room, with a child's bed.
SoluciónValidar
We only have double rooms left.
SoluciónValidar
It's on the fifth floor. We'll take the lift.
SoluciónValidar
Do you have a restaurant here?
SoluciónValidar
Yes, we do. Breakfast is served after seven o'clock.

51. Have you got your passport and your tickets?
Are the suitcases ready? They are?
Okay, then let's get going!
What would you say to a stay in the country, in a self-catering cottage?
Getting up with the sun, living to nature's rhythm, feeding the chickens and
helping the farmer milk his cow, Daisy!
What's better than having a nap in the hay and in the evening, a good meal by
the fireside?
But maybe you prefer a seaside resort, renting a villa with a sea view and
sunbathing all day, lying in a deck chair?
You can also go to a hotel, in Miami, by the sea.
But maybe you prefer a seaside resort, renting a villa with a sea view and sunbathing
all day, lying in a deck chair?
You can also go to a hotel, in Miami, by the sea.
On arriving you ask reception for the key to your room.
Once the suitcases are unpacked, you've got several options:
recover from the jet lag by the swimming pool, sip exotic cocktails or do some water
sports.
The evening come, your dinner awaits you.
All of the hotel's staff is there at your service.
Nothing is left to chance: entertainment is guaranteed for the night owls!
No need to lay the table, to vacuum, to prepare your breakfast or even do
your laundry.
Now that's a real dream holiday!
But you may prefer going up to the mountains and their beautiful chalets.
Take enough provisions in case there are heavy snowfalls!
After a day on the slopes, you like to get together with friends in the warm.
And for those who like adventure, there's camping, taking advantage of the
open air.
For a few days, live in luxury, spending the nights sleeping under the stars.
An ordinary five-star hotel doesn't come close!
Whatever the style of accommodation: a caravan... a boat... It's always nice
to come back home. Especially to a house like this one!
What is the main topic of the video?
Going to the country

52. Going to the seaside
Going on a skiing holiday
Going camping
Going on holiday
In the first paragraph, you are getting ready for...
a day-trip.
a trip to the sea.
a trip to the country.
a trip abroad.
a camping trip.
The speaker thinks a holiday in the country would be...
depressing.
demanding.
enjoyable.
boring.
stressful.
What type of person is best suited to the seaside holiday described?
A person who likes sport
A person who is lazy
A person who enjoys the great outdoors
A person who likes to sunbathe
A person who likes adventure
Which word best describes the hotel staff in the video?
Disorganised
Incompetent
Well-organised
Inefficient
Servile

53. According to the video, a dream holiday is one where you...
can go to bed early.
can watch television all day.
don't have to do the housework.
spend all day doing chores.
have enough time to do the housework.
Which word best describes spending an evening with friends in a chalet?
Tedious
Uncomfortable
Unbearable
Boring
Cosy
According to the video, which form of accommodation beats a five-star hotel?
A boat
A tent
A cottage
A chalet
A caravan
What expression best summarises the last paragraph?
Kill two birds with one stone.
The grass is always greener on the other side.
There's no use crying over spilt milk.
There's no place like home.
Look before you leap
Which of these statements is true according to the video?
It would be idyllic to live in a five-star hotel.
The house is the worst type of accommodation.
It is always nice to return home after a holiday.

54. It is better to stay at home than to go on holiday.
The best holidays are those spent beside the sea.
2 h 15
Staying in a hotel
Your luggage has been taken up, you've had a good warm bath, and come back down
to the reception desk to enquire about other facilities in the hotel or in the area.
I thought I saw a swimming pool.
Can we play tennis here?
Are there any interesting sights in the area?
The swimming pool is open from nine in the morning until seven in the evening. There
is also a sauna and a whirlpool.
We forgot our towels.
Is the pool heated?
We can't go for a swim in the evenings?
And please, don't forget to leave your key on the board every time you go out.
I'll do that.
I'll try to remember!

55. People often go home with their hotel keys, don't they?
You come back up to your room, and decide to watch a TV programme. Unfortunately,
the television doesn't work...
I've got a problem here with the television!
Could you send someone up to fix the television?
Your television doesn't work!
The next morning, you hear a knock at the door...
Here's the coffeepot, warm milk, toast with jam, marmalade and honey.
Could we have some more bread, please?
Where's the butter?
I asked for tea!
Did you sleep well?
Yes, very well, thank you.
I didn't sleep a wink!
We forgot to close the shutters and were awake early!
Have you enjoyed your stay?

56. Except for the noisy air conditioning in the room, yes!
Yes, we'd have liked to have stayed an extra night.
Yes, but I prefer my own bed.
Have a good journey!
We'll try! Can you call a taxi?
I don't like this fog on the roads.
I hope the traffic's all right!
air conditioning
aire acondicionado
bill
cuenta; factura
chambermaid
camarera
interesting
interesante
key
llave; tecla; clave
reception
recepción
sight
vista; monumento; lugar de interés

57. stay
estancia
swimming pool
piscina
tennis court
pista de tenis
to bring v.
traer; llevar
to check out v.
despedirse [hotel]
to come in v.
entrar; subir
to enquire v.
informarse; investigar
to sleep v.
dormir
towel
toalla
Guided 2de8e51a-2d2e-4
This leaflet will tell you about the local sights.
I'll meet you in the swimming pool before dinner.
If you're interested, I can find a tennis partner.
Ask the chambermaid to leave the tray at the door.
Phone reception and ask for some more toast.
Don't worry about the coffee stain, it'll come out.
I must've been tired because I slept like a log.
Thanks for the wonderful stay, we'll come back.
Would other people in the hotel like to play?
Don't hesitate to call room service if you need anything.
You have to press the green button.
Could we have some more bread, please?
Don't forget to leave your key on the board.
I've got a problem with the television !
We'd like to have stayed an extra night.

58. We'd like to have stayed an extra night.
Have you enjoyed your stay ?
We're stopping at some friends' for a week.
to build
built
Solución Validar
to drink
drunk
Solución Validar
to see
seen
Solución Validar
to teach
taught
Solución Validar
to forget
forgotten
Solución Validar
to bring
brought
to feel
felt
Solución Validar
to fall
fallen
Solución Validar
to fight
fought
Solución Validar
to keep

59. kept
Solución Validar
to choose
chosen
Solución Validar
to find
found
If I like her, I'll help her.
If I liked her, I'd help her.Solución Validar
If she sees him, she'll tell him.
If she saw him, she'd tell him.
Solución Validar
If I need her, I'll ask her.
If I needed her, I'd ask her.
If I have a racket, I'll pack it.
If I had a racket, I'd pack it.Solución Validar
If I stay there, I'll phone you.
If I stayed there, I'd phone you.
Solución Validar
If I have your key, I'll tell you.
If I had your key, I'd tell you.
If I give you the money, you'll spend it all.
If I gave you the money, you'd spend it all.Solución Validar
If I pay the phone bill, will you give me back my phone?
If I paid the phone bill, would you give me back my phone?
Solución Validar
If I send it today, you'll receive it by Monday morning.
If I sent it today, you'd receive it by Monday morning.
She doesn't like (lifts in her building).
She doesn't like the lifts in her building.Solución Validar
He's buying (bars of chocolate).
He's buying bars of chocolate.
Solución Validar
They're eating (chocolate they bought duty-free).
They're eating the chocolate they bought duty-free.

60. She doesn't enjoy (train journeys).
She doesn't enjoy train journeys.Solución Validar
We didn't enjoy (train journey this time).
We didn't enjoy the train journey this time.
Solución Validar
(crash) was due to (runway).
The crash was due to the runway.
She doesn't enjoy (train journeys).
She doesn't enjoy train journeys.Solución Validar
We didn't enjoy (train journey this time).
We didn't enjoy the train journey this time.
Solución Validar
(crash) was due to (runway).
The crash was due to the runway.
(explosion) was caused by (ground crew).
The explosion was caused by the ground crew.Solución Validar
(flight attendant) confirmed (problem).
The flight attendant confirmed the problem.
Solución Validar
He got rid of (body).
He got rid of the body.
Do you have room service?
SoluciónValidar
Yes, don't hesitate to call if you need anything.
SoluciónValidar
We should be all right now, thank you.
SoluciónValidar
I think we'll go down to the swimming pool.

61. SoluciónValidar
Maybe we'll have a sauna as well.
Good morning. It's the chambermaid with your breakfast.
SoluciónValidar
Thank you. Could you leave it in front of the door?
SoluciónValidar
Could we have some more toast with jam, please?
SoluciónValidar
Yes, I'll bring some more right away.
Have you enjoyed your stay?
SoluciónValidar
We'd have liked to have stayed an extra week.
SoluciónValidar
But we've got to go and visit some friends in the south.
SoluciónValidar
Have a good journey!

62. Have you got your passport and your tickets?
Are the suitcases ready? They are?
Okay, then let's get going!
What would you say to a stay in the country, in a self-catering cottage?
Getting up with the sun, living to nature's rhythm, feeding the chickens and helping
the farmer milk his cow, Daisy!
What's better than having a nap in the hay and in the evening, a good meal by
the fireside?
But maybe you prefer a seaside resort, renting a villa with a sea view and
sunbathing all day, lying in a deck chair?
You can also go to a hotel, in Miami, by the sea.
On arriving you ask reception for the key to your room.
Once the suitcases are unpacked, you've got several options:
recover from the jet lag by the swimming pool, sip exotic cocktails or do some water
sports.
The evening come, your dinner awaits you.
All of the hotel's staff is there at your service.
Nothing is left to chance: entertainment is guaranteed for the night owls!
No need to lay the table, to vacuum, to prepare your breakfast or even do
your laundry.
Now that's a real dream holiday!
But you may prefer going up to the mountains and their beautiful chalets.
Take enough provisions in case there are heavy snowfalls!
After a day on the slopes, you like to get together with friends in the warm.
And for those who like adventure, there's camping, taking advantage of the
open air.
For a few days, live in luxury, spending the nights sleeping under the stars.
An ordinary five-star hotel doesn't come close!

63. Whatever the style of accommodation: a caravan... a boat... It's always nice
to come back home. Especially to a house like this one!
What do you need when travelling?
A passport and tickets
Lots of provisions
A seaside resort
A medical certificate
Jet lag
Suitcases
What is the cheapest type of accommodation mentioned in the video?
Sleeping under the stars
A boat
A caravan
A hotel
A self-catering cottage
Camping
What can you help the farmer do?
Milk his cow, Daisy
Have a nap in the hay
Reap the wheat
Clean his tractor
Harvest the crops
What do you ask for at reception on arriving at the hotel?
Your bill

64. Your passport
Your room key
Your reservation
Your ticketWhen you stay in a hotel you don't have to...
lay the table.
respect the other guests staying in the hotel.
pay your bill.
leave your key at reception.
do your laundry.
reserve a room before arriving.
What do we call the type of accommodation often found in the mountains?
Catamarans
Chair lifts
Hotels by the sea
Villas with a sea view
Chalets
What type of accommodation is there for the person who likes adventure?
Sleeping under the stars
A caravan
Camping
A mountain chalet
A self-catering cottage
A hotel
What seaside resort is mentioned in the video?
Mexico
French Riviera
Torquay
Blackpool

65. Miami
Where do you eat your evening meal in the self-catering cottage?
In the hay
By the swimming pool
By the fireside
Next to Daisy
With the chickens
A tour of the town 2 h 38
How lucky you are! Your birthday present this year is a sightseeing tour... The guide is
now speaking to you: "Ladies and Gentlemen, welcome to our medieval city!"
Medieval? Is it really medieval?
Is it that old?
I thought it was damaged during the war!
We'll take you on a guided tour of the town centre first.
Then you'll have the whole afternoon to visit the castle.
Is it far from here?
I've heard a lot about it!

66. Yes, I don't want to miss it!
The art gallery, too, is worth visiting, if you have the time.
We won't have time to see everything!
What about the ancient amphitheatre?
We might have time tomorrow.
We'll have a short walk through the old centre now. Is everyone here?
Are there any good views?
Yes, these people belong to another group.
Wait! My friend's just gone to the toilet!
There are several good views.
This is one of them.
Is that the Town Hall over there?
Where's the mosque?
Is that the Abbey?

67. Can you also see the tower on the far side?
I can't see any tower!
No, I can only see a windmill.
Yes! It looks damaged.
And this is the cathedral.
Doesn't it have very famous stained-glass windows?
What a beautiful arch!
Could we have a look inside?
Now, this is the covered market.
It looks very old!
Not a flea market?
Is it still open?
We are now coming to the ramparts.
They've remained in good condition.

68. And what's that over there?
Is that a minaret?
And these stones are the remains of a monastery.
There are lovely flower beds here.
My feet are starting to ache!
There's a nice view from here, too.
ancient
antiguo
cathedral
catedral
damaged
dañado; deteriorado
famous
famoso
guide
guía [publicación]; guía turístico
medieval
medieval
monastery <monasteries>
monasterio
ride
paseo; trayecto
sightseeing tour

69. visita turística
to be worth
valer la pena; merecer
to remain v.
permanecer; sobrar
to visit v.
visitar; pasar una temporada
tower
torre
town hall
ayuntamiento
view
visión; vista; opinión
walk
paseo

71. Medieval? Is it really medieval?
Is it that old?
I thought it was damaged during the war!
And then?
Couldn't we have a ride in a carriage?
That's fine!
Yes, I don't want to miss it!
Is it far from here?
I've heard a lot about it!
We might have time tomorrow.
We won't have time to see everything!
What about the ancient amphitheatre?
Yes, these people belong to another group.
Wait! My friend's just gone to the toilet!
Are there any good views?
Where are they?

72. Yes, that's what we were told.
We've seen them already.
Is that the Town Hall over there?
Is that the Abbey?
Where's the mosque?
I can't see any tower!
No, I can only see a windmill.
Yes! It looks damaged.
These blocks of houses were all rebuilt, weren't they?
It looks peculiar...
Those are slate roofs, aren't they?
Could we have a look inside?
Doesn't it have very famous stained-glass windows?
What a beautiful arch!
It looks very old!
Not a flea market?
Is it still open?
They've remained in good condition.
And what's that over there?
Is that a minaret?
There are lovely flower beds here.
There's a nice view from here, too.
My feet are starting to ache!
Where are we going now?
I shouldn't have put my new shoes on!
Yes, the bus will be waiting for us!
Peoplethink it always rains in Britain.

73. Someone'scalling you, Sylvia. Look!
Someone's calling you, Sylvia. Look!
Cathedrals contain the bishop's official throne.
Windmills turn wheat into flour.
Amphitheatresare ancient Greek theatres.
she (to prefer)
she would have preferred
Solución Validar
it (to show)
it would have shown
Solución Validar
I (to park)
I would have parked
Solución Validar
you (to oversleep)
you would have overslept
Solución Validar
he (to choose)
he would have chosen
Solución Validar
they (to know)
they would have known
they (to be afraid)
they would have been afraid
Solución Validar
she (to deliver)

74. she would have delivered
Solución Validar
it (to work)
it would have worked
Solución Validar
he (to call)
he would have called
Solución Validar
you (to pack)
you would have packed
Solución Validar
I (to secure)
I would have secured
she (to notice)
she'd have noticed
Solución Validar
they (to pull)
they'd have pulled
Solución Validar
we (to go out)
we'd have gone out
Solución Validar
you (to want)
you'd have wanted
Solución Validar
he (to think)
he'd have thought
Solución Validar
it (to work)
it would have worked

75. they (to use)
they'd have used
Solución Validar
he (to speak)
he'd have spoken
Solución Validar
it (to start)
it'd have started
Solución Validar
I (to stay)
I'd have stayed
Solución Validar
she (to admit)
she'd have admitted
Solución Validar
you (to drive)
you'd have driven
If she had looked at the map, she (not to get lost).
If she had looked at the map, she wouldn't have got lost.Solución Validar
If you hadn't overslept, you (not to be late).
If you hadn't overslept, you wouldn't have been late.
Solución Validar
If you hadn't phoned, I (to forget).
If you hadn't phoned, I would have forgotten.
If we hadn't been there, he (not to get out).
If we hadn't been there, he wouldn't have got out.Solución Validar
If you hadn't written, I (not to know) your address.
If you hadn't written, I wouldn't have known your address.
Solución Validar
If you hadn't left, I (to meet) you.
If you hadn't left, I'd have met you.
If he had asked for the book, I (to give) him it.

76. If he had asked for the book, I'd have given him it.Solución Validar
If you had arrived on time, we (not to be) late.
If you had arrived on time, we wouldn't have been late.
Solución Validar
If he had admitted it, she (to forgive) him.
If he had admitted it, she'd have forgiven him.
Someone cleaned the camp bed.
The camp bed was cleaned.Solución Validar
Someone bought the shop.
The shop was bought.
Solución Validar
Someone confirmed the date.
The date was confirmed.
Someone identified them.
They were identified.Solución Validar
Someone robbed him.
He was robbed.
Solución Validar
Someone received the flowers.
The flowers were received.
Someone noticed him.
He was noticed.Solución Validar
Something ruined the garden.
The garden was ruined.
Solución Validar
Someone redecorated it.
It was redecorated.
He needs a road map, doesn't he?
Everybody needs a road map, don't they?Solución Validar
He admires you, doesn't he?
Everybody admires you, don't they?
Solución Validar
He drinks wine, doesn't he?
Everybody drinks wine, don't they?
She protects herself, doesn't she?
Everybody protects themselves, don't they?Solución Validar
He enjoys himself, doesn't he?
Everybody enjoys themselves, don't they?
Solución Validar
She asks herself questions, doesn't she?

77. Everybody asks themselves questions, don't they?
He gets lost a lot, doesn't he?
Everybody gets lost a lot, don't they?Solución Validar
He goes swimming often, doesn't he?
Everybody goes swimming often, don't they?
Solución Validar
He works out, doesn't he?
Everybody works out, don't they?
We'll take you on a guided tour of the town centre first.
SoluciónValidar
This afternoon we'll visit the castle.
SoluciónValidar
I've heard the art gallery is worth visiting.
SoluciónValidar
We won't have time to see everything.
SoluciónValidar
But we will be going past it and the ancient amphitheatre this morning.
.
I can't see the tower
SoluciónValidar

78. It's on the far side, next to the mosque.
SoluciónValidar
I can only see something that looks like a windmill.
SoluciónValidar
It looks very damaged.
SoluciónValidar
Yes, it would fall down without the wooden supports.
These stones are the remains of the monastery.
SoluciónValidar
They date back to the thirteenth century.
SoluciónValidar
The abbey was badly damaged during the war.
SoluciónValidar
The cathedral is very famous.
SoluciónValidar
The stained-glass windows are beautiful. Ejemplo de redacción

79. There are three old monuments in the picture. One is a church or cathedral with a
large, square tower. Another is a medieval tower which stands on a hill with a flag on
the top. It is surrounded by trees. The third monument is a medieval castle with
several towers. It is surrounded by water, but has a bridge. T h e R i v e r
T h a m e s T h o m a s à B e c k e t t
T h e I r o n B r i d g e
A tour of the castle 2 h 44
You'll now be going on to the castle.
That was an interesting visit!
Do we have to pay a fee to get in?
Aren't you coming with us?
Good afternoon! I will be your guide through this magnificent castle.
The castle was restored in 1724.
I wouldn't like to live here!
It's a bit dark, I must admit!
If you'd like to follow me upstairs...
No, I'm sorry, you can't go in there.
Why not?
Because it's dangerous

80. These are the statues of the Royal Family.
This room used to be the Count's bedroom.
Was this his bed?
No, it wasn't.
The gardens are surrounded by a high wall.
This drawbridge is really fascinating.
Cerrar
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Nivel de dificultad
Modo
Ayuda
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Medio
Difícil
Muy difícil
Manual
Automático
Weren't there any stables here?
Yes.

81. The stables were burnt down. These are swords. And where's the treasure?
Why wasn't this part of the castle completed?
There's a whole weapon collection!
The castle now belongs to the State. It is classified as a historical monument.
A historical monument?
I'm sure you have a souvenir shop somewhere...
This area is full of castles, isn't it?
Well... I think you've seen everything!
Except the zoo!
architect
arquitecto
castle
castillo
dungeon
mazmorra
entrance fee
derecho de entrada
fascinating
fascinante
genuine
auténtico
historical

82. histórico
impressive
impresionante
marble
mármol
monument
monumento
museum
museo
staircase
escalera
statue
estatua
tapestry <tapestries>
tapiz
to fall apart
desmoronarse
to restore v.
restaurar
to surround v.
rodear
weapon
arma
Do we have to pay a fee to get in?
That was an interesting visit!
Aren't you coming with us?
So you're our new guide?
It looks imposing!
It looks like a museum!
What's this room?
I wouldn't like to live here!

83. I imagine it was also redecorated.
Is the façade authentic?
This is an impressive staircase!
Is the castle lit at night?
Why not?
Does it lead to the dungeon?
The door was open!
He looks like me, don't you think?
They were small in the old days!
This one has an interesting nose!
We're only admiring them!
They have remained intact!
They are remarkable!
And where's the Queen's bedroom?
Was this his bed?
Is this his portrait?
Yes, we've noticed that!
They were well protected!
I wish I had a garden like that!
Does it still work?
It's falling apart!
Weren't there any stables here?
I see.
And what are these weapons?
By invaders?
There's a whole weapon collection!

84. Why wasn't this part of the castle completed?
And where's the treasure?
Is this his grave?
Why?
And who does the castle belong to?
This area is full of castles, isn't it?
I'm sure you have a souvenir shop somewhere...
A historical monument?
Thank you!
I knew it!
Near the entrance, you mean?
Except the zoo!
Here's a tip for you.
Goodbye, then!
The town centre is the most interesting place to visit.
Bones dating back centuries were found in the dungeon.
The first lord of the manor loved tapestries.
The drawbridge is still fully operational.
The castle has been classified since the late thirties.
You say that the castle's first stone was laid in 1224. You never know
exactly, do you, when something happened so long ago? In Britain, you can
see lots of stately homes, mansions and castles. You have a royal family in the
United Kingdom. You can tell as soon as you set foot in Britain, as the
Queen's head is on all the notes, coins and stamps.
boots for skiing
ski boots

85. Solución Validar
room for dining
dining room
Solución Validar
balloon heated with air
hot-air balloon
Solución Validar
bed you can fold
folding bed
Solución Validar
net for fishing
fishing net
Solución Validar
book for addresses
address book
office for tourist information
tourist office
Solución Validar
seat beside the aisle
aisle seat
Solución Validar
crossing for pedestrians
pedestrian crossing
Solución Validar
court for playing tennis
tennis court
Solución Validar

86. pass for boarding
boarding pass
Solución Validar
ticket for parking
parking ticket
I'd like to learn to drive.
I wish I could learn to drive.Solución Validar
He'd like to move house.
He wishes he could move house.
Solución Validar
We'd like to take a day off.
We wish we could take a day off.
She'd like to finish her meal.
She wishes she could finish her meal.Solución Validar
He'd like to advise her not to go.
He wishes he could advise her not to go.
Solución Validar
They'd like to live there.
They wish they could live there.
She'd have liked to see the golf course on holiday.
She wishes she'd seen the golf course on holiday.Solución
Validar
The chambermaid would have liked them to check out of the hotel
earlier.
The chambermaid wishes they'd checked out of the hotel earlier.
Solución Validar
They'd have liked to phone their friend last night.
They wish they'd phoned their friend last night.

87. He'd have liked to join the health spa.
He wishes he'd joined the health spa.Solución Validar
They'd have liked to defend themselves.
They wish they'd defended themselves.
Solución Validar
You'd have liked to travel more.
You wish you'd travelled more.
The castle was restored two hundred years ago.
It looks magnificent.
I imagine it was also redecorated.o
Yes, it was. But most of the statues are authentic.
The castle now belongs to the State.
SoluciónValidar
It is classified as a historical monument.
SoluciónValidar
Just as you go out, there's a souvenir shop.
SoluciónValidar
Well, I think I've shown you everything.

88. How would you fancy a trip around the world in less than five
minutes?
Brandishing her torch as if at the start of a race, the Statue of Liberty
seems to show us the way.
There are tourists inside, but you probably cannot see them.
Our first stop is in Washington D.C., at the White House, where
the President of the USA works and lives.
Numerous tourists come and visit every year.
Building began in 1792, and since 1800, all her tenants have left a mark
of their passage.
Despite her great age, the pollution and the tourists' comings
and goings, the walls of the White House keep their brilliant
whiteness.
She really does wear her name well!
On the other side of the Atlantic, only a few hours by plane,
there's London, the capital of the United Kingdom.
The Thames has played an important role in the history of this
ancient port.
The Palace of Westminster is found on the banks of this river.
In 1605, Guy Fawkes dug a tunnel under it to plant a bomb.
He was then arrested and executed.
If we carry on down the river, we come to Tower Bridge, behind
the Tower of London, which is on your left.
This is where the beefeaters watch over the royal family's
jewels.
If they were ever lost, the queen wouldn't have a crown any more.

89. And can you imagine the queen without a proof of identity?
On the other side of the Channel, on the European continent,
royal families have almost all disappeared.
Among those that remain are the Spanish, Belgians and Dutch.
This castle, in the southwest of France, probably belonged to a
noble and rich family, which must have suffered a lot in 1789
during the French Revolution.
We can say that the people of the period lifted their heads up
high in rebellion and the aristocrats lost theirs!
France then became the country of human rights.
Let's discover the last monument constructed during Napoleon's
reign: the Arc de Triomphe.
At the foot of this monument rests the unknown soldier, in homage to
all the fallen soldiers of World War I, which ravaged Europe at the
beginning of the twentieth century.
A flame stays permanently alight in memory of them lest we may
forget...
If we go down the Champs-Elysées, we come to the largest
square in Paris: the place de la Concorde.
Let's change scenery completely, cross the Rhine and go to
Cologne.
This town is famous for its gothic style cathedral.
It's so big!
Let's leave the north for warmer places!
For Barcelona, notably, which was the birthplace of the artist Gaudí.
His bold and singular creations brighten the town and the
tourists love to visit these colourful monuments.

90. Another sight, not to be missed, is the Plaza de España.
Here, during the summer nights, the central fountain lights up and a son
et lumière show is put on for you.
The impressive speed of the Spanish drivers shouldn't leave you
indifferent either!
How long did your trip around the world take?
Fifty minutes
Less than five minutes
Fifteen minutes
Eighty days
When did the building of the White House begin?
1786
1800
1789
1605
1792
What does the President do in the White House?
Watch TV
Play golf
Eat pizza

91. Work and live
Sleep all day
What buildings are on the river Thames?
Buckingham Palace
The Tower of London
Tower Bridge
Guy Fawkes
The Palace of Westminster
Trafalgar Square
Oxford Street
Piccadilly Circus
What do the beefeaters watch over?
The queen's crown
The queen's identity card
The river Thames
The royal family
Fireworks
The royal family's jewels
Guy Fawkes
Who did the castle in France belong to?
The Church of the Madeleine
Napoleon
Aristocrats

92. The rebellion
The unknown soldier
A noble and rich family
What was the last monument built during Napoleon's reign?
The Arc de triomphe
The Eiffel Tower
The Assemblée Nationale
The Sorbonne
The Champs-Elysées
The Church of the Madeleine
What style of architecture is the cathedral in Cologne?
Renaissance
Tudor
Baroque
Georgian
Modern
Art Deco
Gothic
What do tourists like to see in Barcelona?
The place de la Concorde
Gaudí's bold and singular creations
Bullfights

93. Flamenco dancing
Gaudí's birthplace
Gaudí's colourful buildings
What takes place during the summer at the Plaza de España?
Gaudí paints people.
A son et lumière show
Traffic jams
A big fight
People paint the buildings.
People swim in the fountains.
At reception 3 h 02
I'd like a room, please.
With or without a bath?
A single room with a bath, please. I've had a very long drive.
I'll put you in room 307. Would you sign here, please?
I've only got one single room left and that's got a shower.
You're on the third floor. Room 307.
Hello, reception, can I help you?
Yes! Can I help you?

94. Reception.
This is Miss Maxwell, Room 333. I want to have a meeting tomorrow with some
colleagues. Is there a room in the hotel that we could use?
We have a few conference rooms. How many of you are there?
Yes, that's possible. How many people did you have in mind?
I'm sure we can find you something. Do you want a room for a large group?
There should be 3 or 4 of us.
Fine. I'll book you one of our small seminar rooms. What time?
We've got one small room that might be suitable. When do you want it?
I think we can manage that. What time do you need it, and for how long?
From 9 till 5. Can we have some sandwiches at lunchtime and some tea and coffee?
Sandwiches are no problem, and you can make tea and coffee in the room.
There's a sandwich bar in the lobby, and we serve tea and coffee in the room.
Yes, of course Miss Maxwell. Leave it to me.
across
a través de; del otro lado de
bath

95. baño; bañera
colleague
compañero de trabajo; colega
double room
habitación doble
floor
piso [planta]; suelo
full
lleno; completo
lobby <lobbies>
vestíbulo; grupo de presión
lunchtime
hora de comer
reception
recepción
seminar
seminario
shower
ducha; chubasco
single room
habitación individual
suitable
conveniente
to fit in v.
adaptarse; caber; convenir; concordar
to look into v.
considerar; comprobar

96. to park v.
aparcar
to send up v.
hacer subir
Yesterday, I reservedthe room by phone.
reserve
reserved
am reserving
had reserved
had been reserving
Let's talk about a fewthings!
few
any
a few
none
a little
much
How muchis the room per night, please?
How much
How do you do
How many
Howdy partner
How are you
How now brown cow
SoluciónValidar

97. I have hada very busy day today. I'm glad it's finished.
have
have had
will have
has
am having
Never mindmeans it doesn't matter.
Oh, blast
Never mind
One more round
How can you say that
Hole in one
Thanks for letting me know
Remainingis a way of saying to be left.
Shelf stacking
All gone
Overnight
Full up
Remaining
Out of stock
Seminarrooms are small meeting places.
Cellar
Cold storage
Wardrobe
Hospital
Seminar
Backstage

98. How long do you want to stay ?
How many people did you have in mind ?
There are still a few rooms left.
I'll look into it immediately.
I'll just park my car and get my suitcase.
My secretary was supposed to fax you.
Fortunately, we kept a few rooms back.
A single room with a bath will be fine.
The motorway hotel always has vacancies.
I'll need a seminar room for a few hours tomorrow.
Could you arrange a light lunch for six?
I'll park the car and be back in a minute.
I asked my secretary to fax you this morning.
I've got one single room left and that's got a shower.
You could try the Grand across the road.
I want to have a meeting tomorrow with some colleagues.
I'll book you one of our seminar rooms.
There's a sandwich bar in the lobby.
There's a terrible noise coming from next door.
I've got a busy day tomorrow and must get some sleep.
he (to change)
he's changed
Solución Validar
I (to do)

99. I've done
Solución Validar
they (to be)
they've been
Solución Validar
we (to see)
we've seen
Solución Validar
you (to tell)
you've told
Solución Validar
it (to work)
it's worked
you (to leave)
you've left
Solución Validar
I (to know)
I've known
Solución Validar
we (to make)
we've made
Solución Validar
she (to put)
she's put
Solución Validar
he (to have)
he's had

100. Solución Validar
it (to get)
it's got
He forgot about the book.
Here's the book he forgot about.Solución Validar
I'm thinking about the job.
Here's the job I'm thinking about.
Solución Validar
She originates from a town.
Here's the town she originates from.
They took the tube from a station.
Here's the station they took the tube from.Solución Validar
We bought the smoked salmon from a shop.
Here's the shop we bought the smoked salmon from.
Solución Validar
I expected a call about someone.
Here's the person I expected a call about.
Gillian thought about something.
What did she think about?Solución Validar
Richard talked to someone.
Who did he talk to?
Solución Validar
Emma referred to something.
What did she refer to?
My colleague talked about something.
What did he talk about?Solución Validar
The receptionist coped with something.
What did he cope with?
Solución Validar
The waiter was afraid of something.
What was he afraid of?

101. She's been on duty for 24 hours.
How long has she been on duty for?Solución Validar
The petrol station is very far away.
How far away is it?
Solución Validar
We've been using the tube for a week.
How long have you been using the tube for?
He takes his car often.
How often does he take his car?Solución Validar
The receptionist is not very tall.
How tall is she?
Solución Validar
They've been calling us for 2 weeks.
How long have they been calling us?
You expected them for a while.
How long did you expect them?Solución Validar
He's been coping with work for a long time.
How long has he been coping with work?
Solución Validar
I ate all morning.
How long did you eat?
Welcome, sir. Can I help you?
Good evening, sir.
What can I do for you?
How nice to see you again.
It arrived this morning.
You're in room 519.
Yes, we did.
We've put you in room 519.
I'm afraid not.

102. When did you send it?
Hello, reception, can I help you?
Reception.
Yes! Can I help you?
Not to worry.
I'm sure we can fit you in.
Never mind.
There are still a few rooms left.
No problem.
I'm sure we can find you something.
Single or double, sir?
How long do you want to stay?
With or without a bath?
I'll put you in room 307.
Would you sign here, please?
You're on the third floor.
Room 307.
I've only got one single room left
and that's got a shower.
Single or double, sir?
With or without a bath?
I'm afraid we're full.
You could try the Grand across the road.
Hello, reception, can I help you?
Reception.
Yes! Can I help you?
Yes, that's possible.
How many people did you have in mind?
We have a few conference rooms.

103. How many of you are there?
I'm sure we can find you something.
Do you want a room for a large group?
We've got one small room that might be suitable.
When do you want it?
I think we can manage that.
What time do you need it,
and for how long?
Fine.
What time?
Yes, of course Miss Maxwell.
Leave it to me.
Sandwiches are no problem,
and you can make tea and coffee in the room.
There's a sandwich bar in the lobby,
and we serve tea and coffee in the room.
Which room is the noise
coming from?
Can you tell me the room number?
What room are you calling from?
I'll look into it immediately.
I'll send someone up right away.
I'll see what I can do.
I'd like a room for three nights, please.
SoluciónValidar

104. With or without a bath?
SoluciónValidar
A single with a bath. I've had a very long flight.
SoluciónValidar
I've only got one single room left and that's got a shower.
SoluciónValidar
That'll have to do, I suppose.
I want to have a meeting tomorrow with some colleagues.
SoluciónValidar
Is there somewhere in the hotel where we could meet?
SoluciónValidar
I'm sure we can find you something. Is it for a large group?
SoluciónValidar
There'll only be a few of us, but we wanted somewhere quiet.
SoluciónValidar

105. Leave it to me. I'll book you one of our seminar rooms.
SoluciónValidar
You'll also be able to make tea and coffee in the room. Sandwiches can also be
delivered.
I don't know what's going on, but there's a terrible noise coming from next door.
SoluciónValidar
Can you do something about it?
SoluciónValidar
I've had a very busy day and must get some sleep for tomorrow.
SoluciónValidar
I'll look into it immediately.
SoluciónValidar
Please do. I don't think I could take any more! I'm at the end of my tether!
The Managing Director went away on business for a few days. Since he
arrived late at the hotel, he needed to get a bite to eat. Throughout the year
the hotel received many prestigious guests. Staff accommodated guests in
such a manner that they felt totally at ease. The hotel provided excellent
facilities like state-of-the-art technology for business people. In fact, the hotel
catered for all the Managing Director's requests

106. This hotel employee is very smart in his outfit.
The hotel where he works must surely have several stars.
But the employees’ elegance isn’t everything.
Indeed, everything must be perfect in a hotel: the organisation,
the service and even the smile.
It’s surprising to see the number of people who, satisfied with a place,
come back to it every year.
Take, for example, a simple breakfast.
It seems very ordinary to order a full breakfast and to ask for it to be
served to you in bed.
But it’s not as easy for the bellboy to bring it to you and not stumble on
the stairs.
Mind you don’t spill anything!
Sitting in her bed, waiting patiently for her coffee, the guest
obviously has no idea of all this.
Whatever the time and whatever the event, the waiter must always
listen and be at the guest’s service.
The noisiest place in a hotel, and where people are the busiest, is
probably the kitchen.
The hotel manager, moreover, is found more often there than in his
office.
Managing staff is always difficult, especially when it’s a team of
chefs who want, at all costs, to accompany the head chef’s dish
with a bilberry sauce, when a simple orange sauce, ten times
less costly, would be perfectly adequate!
They cut, grate, sprinkle, peel, scale fish... What talent! It’s a
true culinary art.

107. The meal is a significant element among those services provided in a
hotel and the food must be irreproachable.
Obviously, the produce must be fresh and that requires working
with a reliable supplier.
The fruits and vegetables are imported from the four corners of the
globe and it’s necessary to have complete confidence in the company in
charge of delivering the goods.
It’s impossible to plan for two hundred covers without being
certain of getting in time, and on time, fresh produce of an
excellent quality.
The choice of the supplier depends on the best quality-price ratio and
the delivery time.
It’s not uncommon to call upon the services of several professionals at
the same time.
The restaurant opens its doors at the beginning of the evening
and it’s not unusual to see customers come in who aren’t staying
in the hotel.
All the waiters and waitresses are dressed up to the nines: shoes well
polished, hair well groomed, ties well done up, skirts well ironed...
As usual for the service sector, a restaurant’s success depends
enormously on its reputation.
The service must be impeccable.
When you have a job in the service sector, never forget that the
customer is always right!
And if he does happen to be wrong, keep it to yourself!

108. If the customer is wrong...
tell your boss.
tell everyone.
tell him.
keep him quiet.
don't tell him.
walk away.
How is the first employee in the video dressed?
He is badly dressed.
He is inelegant.
He is well dressed.
He is dressed like royalty.
His clothes are too small.
His clothes are too large.
Why do people return to the same hotel every year?
They are very happy with it.
They appreciate the coffee.
They like the waiter's clothes.
They are friends with the manager.
They want breakfast in bed.
They appreciate the breakfast.

109. What is meant by 'irreproachable'?
It is quite good.
It is faulty.
It is not bad.
It is of average quality.
It is without fault.
It is extremely bad.
What is meant by 'to stumble'?
To fall over
To walk quickly
To climb the stairs
To run
To jump
To walk down the stairs
Where are the fruits and vegetables imported from?
They are not imported
They are grown locally
From corner shops
From four suppliers
From four countries
From all over the world
What is meant by 'dressed up to the nines'?
You got dressed at 9 o'clock

110. Dressed very badly
You get undressed at 9 o'clock
Dressed very smartly
Dressed like a waiter
Dressed like eight other people
Which two words have similar meaning?
Irreproachable and Impeccable
Satisfied and Impeccable
Groomed and Ironed
Adequate and Reliable
Irreproachable and Reliable
Groomed and Adequate
Which of these words is not a way of preparing food?
Peel
Scale
Spill
Grate
Sprinkle
Cut
Which of these statements is untrue?
All of the restaurant's customers are from the hotel.

111. Some of the restaurant's customers are from outside the hotel.
The restaurant starts serving at the start of the evening.
The waiters' and waitresses' shoes are well polished.
The hotel manager is often found in the kitchen.
The hotel manager is sometimes in the office.
The training course 1 h 29
I'd like you to use your work placement to set up new training programs for H H
It must be difficult to keep them up to date with new metal technologies.
I'm sure the employees appreciate your commitment.
Have you contacted the Training and Enterprise Council?
Wherever they work, all our employees need training. But we're not always sure how
to offer it to them. How much do you know about training workshops?
The TEC course offers are on their website.

112. We could set up in-company training.
I'm told the National Training Organisation can advise us on that.
In any case, I'd like you to ask the heads of department what they believe is needed.
I'll start with Production.
Accounting might be a good place to start.
You'll have the results and a plan of action by next week.
Hi, I'm the Production director. What can I do for you?
Within two months, we'd like to have training workshops running.
The question is what I can do for you! We'd like to help train your people.
We'd like to start training workshops for the employees on the shop floor.
We could do with some training on all this new technology we've been getting. We
had record amounts of scrap from our last run of steel bolts! Unfortunately, it's a
hundred miles' drive to the nearest training centre.
We'll have to plan on work-based training, I suppose.
Day release is one possibility to consider.

113. Funding assistance may be available if we train in-company
I think in-house training is probably the best option, as you say. But how will we
know if we're up to standard?
The NTO will guide us through the process if we need their help.
The National Vocational Qualifications can be helpful.
Why don't we contact the equipment manufacturer?
It's agreed, then: we'll train in-company on the new machines. Let's meet to develop
a syllabus next week.
How about Friday?
I would rather meet later this week if possible.
When do you think we can begin the training?
So you'd like the TEC to help update our employees' skills.
Absolutely. At H H we believe in lifelong learning.
Yes, but we'd like to do so within the plant.
What company can afford not to?
What kind of training do our workers need exactly?
They're having trouble adjusting to the new machine.

114. Above all, they need training on the LD-20.
We've invested in new technology, and we need to train them on it.
We can do workplace assessments for you if you train in-company, and we'll provide
you with a syllabus if you need it as well. Is there anything else I can do before our
meeting next week?
Everything seems quite all right for the time being.
That's all for now, but I'll be in touch!
No, I can't think of anything else.
So only the marketers will be trained off-site, then?
The others will be trained here according to the NTO standards.
Yes, they'll be doing a one-week training course in six months' time.
That's right!
What sort of training will the marketing team be receiving?
The training course is about using the Internet as a marketing tool.
It's a course on marketing and new media.

115. They're getting a refresher course on brand management.
The company's been waiting to exploit the Internet more.
The marketing director is reluctant, though.
But are our products right for Internet marketing?
That's what the marketing director said.
That's a relief. We've had some problems in that area.
Well, you're only as good as your brand name.
Hopefully the course will help.
So far we've been working without the necessary training.
Well, let's get to work on planning our work-based training, then! Shall we meet in a
few days?
I'm not sure I'll have what I need by then.

116. I'll contact the training companies in the meantime.
to advise v.
aconsejar; informar
assessment
valoración; evaluación
available
disponible
to be in touch with sb
ponerse en contacto con alguien
to be understaffed
estar con falta de personal [plantilla]
brand
marca
commitment
compromiso; cometido
to deal with v.
tratar sobre; resolver; negociar; ocuparse de
department
sección; departamento
employee
empleado; asalariado
grant
subvención; beca; donación
in-house

117. interno
manufacturer
fabricante
marketing
marketing; departamento de marketing
qualifications
titulación; competencias
refresher course
curso de reciclaje; curso de perfeccionamiento
seminar
seminario
I'm sure the employees appreciate your commitment.
Have you contacted the Training and Enterprise Council?
It must be difficult to keep them up to date
with new metal technologies.
I'm told the National Training Organisation
can advise us on that.
We could set up in-company training.
The TEC course offers are on their website.
I'll start with Production.
Accounting might be a good place to start.
You'll have the results and a plan of action by next week.
We'd like to start training workshops
for the employees on the shop floor.
The question is what I can do for you!
We'd like to help train your people.
Within two months,

118. we'd like to have training workshops running.
We'll have to plan on work-based training, I suppose.
Funding assistance may be available if we train in-company.
Day release is one possibility to consider.
The National Vocational Qualifications can be helpful.
The NTO will guide us through the process
if we need their help.
Why don't we contact the equipment manufacturer?
I would rather meet later this week if possible.
How about Friday?
When do you think we can begin the training?
Absolutely.
At H H we believe in lifelong learning.
Yes, but we'd like to do so within the plant.
What company can afford not to?
They're having trouble adjusting to the new machine.
We've invested in new technology,
and we need to train them on it.
Above all, they need training on the LD-20.
That's all for now, but I'll be in touch!
Everything seems quite all right for the time being.
No, I can't think of anything else.
That's right!
The others will be trained here according to the NTO standards.
Yes, they'll be doing a one-week training course
in six months' time.
It's a course on marketing and new media.
The training course is about using the Internet as a marketing tool.
They're getting a refresher course on brand management.

119. That's what the marketing director said.
The marketing director is reluctant, though.
But are our products right for Internet marketing?
Well, you're only as good as your brand name.
Hopefully the course will help.
So far we've been working without the necessary training.
That should give me enough time to work out all the dates.
I'm not sure I'll have what I need by then.
I'll contact the training companies in the meantime.
A n e w s p i n n i n g f r a m e
Serving customers 2 h 20
Good evening. I've booked a table for 6.
The name, please?
Can you tell me your name, madam?
Can I have your name, please, madam?
Turner.
Ah yes! A table for six at eight.
Yes! Here we are. Six people, at eight o'clock.
I'm afraid I have no booking in that name.

120. Can we have a table by the window?
I'm afraid they're all taken. What about the table by the door?
Yes, you can. But it's nonsmoking.
Yes, but that's the smoking area. Will that be all right?
May I take your order now?
Are you ready to order?
What would you like?
Is there anything you'd recommend?
I'd certainly recommend the chicken.
The vegetarian lasagne is very popular.
Yes! The fish is very good today.
We'll have three fish, two lasagne and one chicken.
What would you like to drink with your meal?
What about some wine?
Would you like to order some wine?
Excuse me!

121. I'll be right with you.
Just a minute.
What can I do for you?
booked
reservado
booking
reserva
busy
ocupado; lleno; saturado
chef
chef; cocinero jefe
delay
retraso; demora
disappointing
decepcionante
house red
vino tinto de la casa
meal
comida
nonsmoking
no fumador
order
pedido; giro postal; orden
popular

122. popular; famoso
smoking area
zona de fumadores
speciality <specialities>
especialidad
to be short-staffed
tener pocos camareros
to chase something up
averiguar; encargarse de
to manage v.
conseguir; dirigir; arreglar(se)
to order v.
ordenar; pedir
vegetarian
vegetariano [característica]
A reservationis a booking.
Lasagneis made of pasta slices and minced meat.
Vegetarianmeans without meat.
Short-staffedmeans to be short of workers.
they (to go)
they'd go
Solución Validar
we (to eat)

123. we'd eat
Solución Validar
you (to be all right)
you'd be all right
Solución Validar
she (to accept)
she'd accept
Solución Validar
he (to arrive)
he'd arrive
Solución Validar
it (to let)
it'd let
she (to look for)
she's been looking for
Solución Validar
I (to smoke)
I've been smoking
Solución Validar
he (to wait)
he's been waiting
Solución Validar
they (to think)
they've been thinking Validar
Solución
you (to try)
you've been trying
Solución Validar

124. he (to enjoy)
he's been enjoying
you (to do)
you've been doing
Solución Validar
he (to have)
he's been having
Solución Validar
I (to follow)
I've been following
Solución Validar
she (to get)
she's been getting
Solución Validar
we (to ask for)
we've been asking for
Solución Validar
they (to close)
they've been closing
The bank teller gave her a statement.
She was given a statement by the bank teller.Solución Validar
The cash dispenser turned down my credit card.
My credit card was turned down by the cash dispenser.
Solución Validar
The vegetarian ate the pasta.
The pasta was eaten by the vegetarian.
The company sorted out the problem.

125. The problem was sorted out by the company.Solución Validar
The critics recommended the group.
The group was recommended by the critics.
Solución Validar
The customer bought the bread.
The bread was bought by the customer.
Good evening, I booked a table for eight.
SoluciónValidar
Can I have your name, please, sir?
SoluciónValidar
I booked in the company's name, Bennett.
SoluciónValidar
I'm afraid I have no booking in that name.
SoluciónValidar
Fortunately we're not fully booked, so that's not a problem.
Is there anything you'd recommend?
SoluciónValidar
The vegetarian lasagne and the fish are popular tonight.
SoluciónValidar

126. We'll have four of each and three bottles of house red wine.
SoluciónValidar
I'm afraid we're a bit short-staffed tonight.
SoluciónValidar
I apologize in advance for any delay you might have.
They had a hundred-mile drive for the job interview.
SoluciónValidar
Today's criminals are tomorrow's prisoners.
SoluciónValidar
Last year's professional golfer left to become a racing driver.
SoluciónValidar
I have a two-hour commute to work every morning.
SoluciónValidar
Yesterday's applicants will all be hired.
SoluciónValidar
He had a five-year wait to become company manager.

127. Congratulations! You've got your certificate of higher education.
The time has come to go and look for work.
The telephone quickly becomes essential.
Having sent several curriculum vitae, you are finally called in for an interview.
Try not to seem too tense, otherwise you risk making a bad impression.
Luckily for you, your application has been accepted.
You're hired! Welcome to the team!
Becoming a worker does, however, present a few inconveniences:
commuting every day takes a very long time and the traffic jams are
never-ending!
And that's not counting the taxes you'll have to pay!
By the way, what career have you chosen?
Are you a waiter?
Do you work as a shop assistant? On the market? So no more lie-ins for
you!
Or have you chosen a career where a uniform is compulsory? Like in the
police or the army? Watch out for Sergeant Nit-picker, he doesn't miss a
thing!
For certain jobs, suits are to be worn.
Appearance counts a great deal.
Receptionists must always be well dressed, secretaries as well, because
they are the first to come into contact with clients.
It is important for estate agents to make a good impression, just as it is
for car dealers.
Does a tie make one look more credible?
What judge would listen to a plaintiff wearing jeans and a jumper?
None.

128. No more than the person to be tried would accept the decision of a
judge in a T-shirt and tennis shoes.
There are some jobs that are done outdoors, like those of a
farmer, horticulturist, fisherman or shepherd.
One job done from above, in a total lack of oxygen, is that of an
astronaut!
You mustn't suffer from vertigo if you want to work way up there!
Racing driver is another high-risk profession.
Being a professional golfer is less dangerous, but it demands
just as much discipline.
You must have courage and patience to reach the top and become
champion.
Footballers train for years before reaching their goal!
Their careers are short-lived, like those of dancers.
But don't think it's any easier working from home, especially if
you've got your children to look after!
There are also people who change career-paths.
Criminals who steal money suddenly find out they have a new vocation,
that of prisoner!
There are others who don't want to succeed by legal means.
They prefer to falsify important documents.
To become a company manager, you must have ambition,
motivation and talent, you have to work hard and not go to
sleep!
Then you can harvest the fruits of your labour by purchasing, for
example, a beautiful car, a flat in town, a house in the country with

129. several hectares of land and a villa by the sea for those well-deserved
holidays!
What is the subject of this video?
Outdoor jobs
Careers
Taxes
Higher Education
Commuting
Curriculum Vitae
What do footballers and dancers have in common?
Neither of them have children.
Their careers aren't very long.
They have lots of children.
They wear the same shoes.
Neither of them are professional.
They are both usually female.
Which of these words have similar meaning?
Profession and Plaintiff
Shepherd and Plaintiff
Vocation and Shepherd

130. Job and Plaintiff
Vocation and Job
Ambition and Vacation
What do the police and the army have in common?
A uniform must not be worn.
Their careers are very long.
A uniform can be worn.
A uniform is not mandatory.
A uniform must be worn.
Their careers are very short.
What is an inconvenience of working at the market?
You must wake up late.
You must commute every day.
You must wake up early.
You must wear a tie.
You must wear a uniform.
You must work late every day.
What is suggested about both judges and plaintiffs?
They both wear T-shirts.
They are more credible than tennis players.
Appearance is important.
They work indoors.
Appearance is not important.

131. They work outdoors.
Which of these statements is untrue?
Some criminals steal money.
Some criminals falsify important documents.
Company managers have ambition.
Criminals want to succeed legally.
Criminals don't use legal means to succeed.
Company managers are motivated.
Who is 'the person to be tried'?
The estate agent
The judge
The golfer
The accused
The plaintiff
The client
Which of these statements is true?
Secretaries are the first people to meet clients.
Secretaries are the first people to meet car dealers.
Clients are the first people to meet secretaries.
Estate agents are the first people to meet clients.
Car dealers are the first people to meet clients.
Car dealers are the first people to meet secretaries.
What is meant by 'harvest the fruits of your labour'?

132. Sell your house
Make the most of what you've earned
Take a long holiday
Become a farmer
Invest what you've earned
Ejemplo de redacción
This smiling waitress is holding a tray of deserts. She is smartly dressed
in a white shirt, black skirt and black bow tie with a little apron round
her waist. On her silver tray, there is a chocolate ice-cream and
different types of cakes such as a fruit tart with kiwi fruit, strawberries
and peaches. There is also a big piece of chocolate cake and an apple
crumble.
Job search 1 h 21
Good morning! Welcome to J.O.B Recruitment Agency. I'm Mr Hopkins. How are
you?
Fine, thank you. And you?
Not too good; I spilled coffee on my blazer!
A little stressed. I have an important meeting later.

133. Let's discuss what you're looking for. Do you intend to stay in advertising?
Yes, but I'd like to get into upper management.
No, I want to move into marketing.
I think so, but I'm not happy with my current company's outlook.
What sort of background do you have?
I have a master's degree in Finnish poetry.
Five years in sales, and three in the creative department.
I've been an account manager since the beginning.
And what other resources have you been using in your job search?
I read the newspapers, but I'm mainly counting on you!
I haven't got that far yet, to be honest.
The trade papers contain a lot of adverts.
Have you been in contact with any potential employers?
I have an interview next week with Nolan Ryan.
I have an interview next week.
Someone from Nolan Ryan is seeing me next Tuesday.
No, it's all in the questionnaire I filled out.

134. I'm willing to travel if necessary, but not to relocate.
I don't want to have to relocate.
Let me just show you our Internet site before you go. The vacancies are updated
daily, so you should check them often.
But I thought that was your job.
How many jobs do you list at a time?
That's helpful!
That's all for today. We'll contact you next week with some offers.
Arranging to leave work for the interviews might be tricky.
I'll fax you my updated CV before then.
That's a relief. I'm in rather a hurry!
Hello! I'm Mr Ballard, Human Resources Manager here at Nolan Ryan. It's a
pleasure to meet you at last!
Likewise!
I'm sorry I couldn't get away sooner.
I'm glad we finally managed to arrange this.
I don't think I've seen your most recent CV.

135. Here's a copy. I've updated a few things.
definitely a work in progress!
That's all right, I've got one right here.
How did you learn about the opening?
Through your ad in the trade journals.
An acquaintance of mine put me in touch with the company.
I saw it on your company's Internet site.
What interests you most about our firm?
I've always appreciated the inventiveness of your print ads.
Your international focus is what attracted me most.
Nolan Ryan's recent expansion has been impressive.
And what do you feel you can bring to the company?
My time spent in the creative department has made me a better account manager.
I have extensive experience in both the sales and creative departments.
My experience with new media is sorely needed here.
Your covering letter says you're unable to relocate. Would you be willing to travel
frequently?

136. That depends on how frequently; we're expecting our third child!
How long would I be travelling for?
I would prefer to stay at headquarters.
Well, thank you for coming to see me! We'll have an answer for you within the week.
I'll look forward to hearing from you.
Thanks for seeing me!
I hope we'll see each other again soon, then.
account manager
director de finanzas
acquaintance
conocido [persona]
advertisement
anuncio [publicidad]
background
fondo; ambiente; bases; educación
to contact v.
ponerse en contacto; localizar
CV (curriculum vitae)
currículum vitae
don't mention it
de nada
employer
empresario; jefe

137. headquarters
sede
human resources
recursos humanos
interview
entrevista
inventiveness
inventiva
management
gestión
master's degree
título entre licenciatura y doctorado
to put in touch with
poner en contacto con
questionnaire
cuestionario
recruitment
contratación
trade journal
revista del salón
Fine, thank you.
And you?
A little stressed.
I have an important meeting later.
Not too good;

138. I spilled coffee on my blazer!
Yes, but I'd like to get into upper management.
I think so,
but I'm not happy with my current company's outlook.
No, I want to move into marketing.
Five years in sales, and three in the creative department.
I've been an account manager since the beginning.
I have a master's degree in Finnish poetry.
I read the newspapers,
but I'm mainly counting on you!
The trade papers contain a lot of adverts.
I haven't got that far yet, to be honest.
I have an interview next week with Nolan Ryan.
I have an interview next week.
Someone from Nolan Ryan is seeing me next Tuesday.
No, it's all in the questionnaire I filled out.
I don't want to have to relocate.
I'm willing to travel if necessary,
but not to relocate.
That's helpful!
But I thought that was your job.
How many jobs do you list at a time?
I'll fax you my updated CV before then.
Arranging to leave work for the interviews might be tricky.
That's a relief.
I'm in rather a hurry!
I'm sorry I couldn't get away sooner.

139. Likewise!
I'm glad
Here's a copy.
we finally managed to arrange this.
I've updated a few things.
That's all right, I've got one right here.
It's definitely a work in progress!
I saw it on your company's Internet site.
An acquaintance of mine
put me in touch with the company.
Through your ad in the trade journals.
I've always appreciated the inventiveness of your print ads.
Your international focus is what attracted me most.
Nolan Ryan's recent expansion has been impressive.
I have extensive experience
in both the sales and creative departments.
My experience with new media is sorely needed here.
My time spent in the creative department
has made me a better account manager.
That depends on how frequently;
we're expecting our third child!
I would prefer to stay at headquarters.
How long would I be travelling for?
I hope we'll see each other again soon, then.
I'll look forward to hearing from you.
Thanks for seeing me!

140. Bad service
2 h 46
Soporte pedagógico : Diálogo expresión
2. Recurso didáctico : Vocabulario clave
3. Palabras y temas (x2)
4. Sopa de letras - Audio (x4)
5. Asociar palabras
6. Pronunciar frases (x55)
7. Ordenar la frase - Oral (x8)
8. Recurso didáctico : Explicaciones clave
9. Transformar las palabras
10. Transformar las frases
11. Transformar el texto
12. Soporte pedagógico : Diálogo comprensión - Oral
13. Dictado (x3)
14. Soporte vídeo
15. Pregunta de comprensión (x10)
Look! I think this fish is off. It tastes awful.
Oh dear! The fish is one of our chef's specialities.
Yours is the first complaint we've had tonight.
That's surprising. The fish comes in fresh every day.
That may be true, but we really can't eat this.
Can I get you something else?
Would you like something else from the menu?
Is there anything else you'd like?
We'll have the vegetarian lasagne and a bottle of your house red.

141. Certainly! We won't charge you for the wine.
O.K.! There'll be no charge for the wine.
Fine! The wine is on the house.
How's your meal?
What can I do for you?
Is everything all right?
Just fine... oh, could we have some more bread, please?
Right away.
Yes, of course.
I'll have the waiter bring it right away
Excuse me! Can I have the bill, please?
Certainly.
Right away.
Of course.
This can't be right!
I beg your pardon?
We only had one bottle of wine, we had no starters and you've forgotten the two
desserts.
I know you only had one bottle. It must be the wrong bill. Let me just go and check.

142. I think you're right about the wine. Let me just go and check.
Oh dear! I'll go and make out another bill.
Thank you! Do you take credit cards?
No! We only accept cash or cheques.
I'm afraid I can't tonight, our machine is out of order.
Yes! We accept all major credit cards.
Oh dear! Where's the nearest cash dispenser, then?
There's a bank just opposite.
You'll find one next to the cinema on the corner.
Look for the bureau de change in the station down the road.
bill
cuenta; factura
chilly
fresco; frío
complaint
queja; reclamación
credit card
tarjeta de crédito
decaf
descafeinado
dessert
postre
liqueur

143. licor
on the house
de parte de la casa
smoke
humo
starter
primer plato
stuffy
que huele a cerrado
to accept v.
aceptar
to charge v.
cobrar
to enjoy v.
divertirse; disfrutar; aprovechar
to reheat v.
volver a calentar
to sort out v.
resolver; arreglar; colocar; clasificar; organizar; solucionar; explicar
to taste v.
probar; saber
to turn down v.
bajar; rechazar
Guided e6c3eed2-1682-4
Yours is the first complaint we've had tonight.
That's surprising.
The fish comes in fresh every day.
Oh dear! The fish is one of our chef's specialities.
Can I get you something else?
Is there anything else you'd like?
Would you like something else from the menu?
Fine! The wine is on the house.

144. Certainly!
We won't charge you for the wine.
O.K.! There'll be no charge for the wine.
We opened it because of the cigarette smoke.
We thought it was getting a bit stuffy.
We wanted a little fresh air.
I'm happy to close the window,
but the other customers are enjoying the music.
I'll close the window right away.
Right away.
Of course.
Is there something wrong?
What seems to be the problem?
I beg your pardon?
I think you're right about the wine.
Let me just go and check.
I know you only had one bottle.
It must be the wrong bill.
Let me just go and check.
Oh dear! I'll go and make out another bill.
I'm afraid I can't tonight,
our machine is out of order.
No! We only accept cash or cheques.
Yes! We accept all major credit cards.
There's a bank just opposite.
You'll find one next to the cinema on the corner.
Look for the bureau de change

145. in the station down the road.
What about a sweet?
Are you ready for a dessert?
Would you like to see the dessert menu?
So how many coffees is that?
Would you all like coffee?
What about a liqueur with your coffee?
How's your meal?
Is everything all right?
What can I do for you?
Right away.
Yes, of course.
I'll have the waiter bring it right away.
I'm terribly sorry.
I'll take care of that right away.
Oh dear,
I'll take it back to the kitchen, then.
Would you like me to reheat it?
This fish doesn't smell very fresh to me.
Would you like something else to replace it?
I don't want to be a killjoy but the music's too loud.
We'd need some ID for a cheque that large.
Despite the problems the food was very tasty.
You've added things to the bill we never had.
The chef's speciality made up for the dumb waiter!
I can't understand what the critics saw in this restaurant.
he (to do)

146. he'd do
Solución Validar
she (to like)
she'd like
Solución Validar
we (to take)
we'd take
Solución Validar
you (to remember)
you'd remember
Solución Validar
it (to happen)
it'd happen
Solución Validar
I (to find)
I'd find
The bus driver drove the bus.
The bus was driven by the bus driver.Solución Validar
The customs officer took my passport.
My passport was taken by the customs officer.
Solución Validar
The restaurant took my reservation.
My reservation was taken by the restaurant.
I would complain to the restaurant manager about the service. I would tell him that
his waiters are rude. I would inform him that the food was of a poor quality and far
too cold! My comments would infuriate the manager. However, he would feel
obliged to reimburse me and would apologise for the inadequate service. This would
be better than nothing, but even so, I would not ever come back to this restaurant.
Excuse me, I think this fish is off. It tastes awful!
SoluciónValidar

147. That's surprising. The fish comes in fresh every day.
SoluciónValidar
That may be true, but I can't eat this. It tastes like chicken.
SoluciónValidar
I think you'll find, sir, that it is chicken.
SoluciónValidar
You must have been given the wrong dish.
I think there's a problem with the bill.
SoluciónValidar
We didn't have any starters and you've forgotten the desserts.
SoluciónValidar
I think you're right. Let me just go and check.
SoluciónValidar
Do you take major credit cards?
SoluciónValidar
No, I'm afraid I can't at the moment, our machine's out of order.
We don't want any dessert, but we would like some coffee.

148. SoluciónValidar
Would someone like a liqueur with their coffee?
SoluciónValidar
No, we'd better not, we're driving.
SoluciónValidar
Actually, I've changed my mind. I think I will have a liqueur.
Congratulations! You've got your certificate of higher education.
The time has come to go and look for work.
The telephone quickly becomes essential.
Having sent several curriculum vitae, you are finally called in for an interview.
Try not to seem too tense, otherwise you risk making a bad impression.
Luckily for you, your application has been accepted.
You're hired! Welcome to the team!
Becoming a worker does, however, present a few inconveniences:
commuting every day takes a very long time and the traffic jams are
never-ending!
And that's not counting the taxes you'll have to pay!
By the way, what career have you chosen?
Are you a waiter?
Do you work as a shop assistant? On the market? So no more lie-ins for
you!

149. Or have you chosen a career where a uniform is compulsory? Like in the
police or the army? Watch out for Sergeant Nit-picker, he doesn't miss a
thing!
For certain jobs, suits are to be worn.
Appearance counts a great deal.
Receptionists must always be well dressed, secretaries as well, because
they are the first to come into contact with clients.
It is important for estate agents to make a good impression, just as it is
for car dealers.
Does a tie make one look more credible?
What judge would listen to a plaintiff wearing jeans and a jumper?
None.
No more than the person to be tried would accept the decision of a
judge in a T-shirt and tennis shoes.
There are some jobs that are done outdoors, like those of a
farmer, horticulturist, fisherman or shepherd.
One job done from above, in a total lack of oxygen, is that of an
astronaut!
You mustn't suffer from vertigo if you want to work way up there!
Racing driver is another high-risk profession.
Being a professional golfer is less dangerous, but it demands
just as much discipline.
You must have courage and patience to reach the top and become
champion.
Footballers train for years before reaching their goal!
Their careers are short-lived, like those of dancers.

150. But don't think it's any easier working from home, especially if
you've got your children to look after!
There are also people who change career-paths.
Criminals who steal money suddenly find out they have a new vocation,
that of prisoner!
There are others who don't want to succeed by legal means.
They prefer to falsify important documents.
To become a company manager, you must have ambition,
motivation and talent, you have to work hard and not go to
sleep!
Then you can harvest the fruits of your labour by purchasing, for
example, a beautiful car, a flat in town, a house in the country with
several hectares of land and a villa by the sea for those well-deserved
holidays!
What items of clothing supposedly make people look more credible?
A kilt
Jeans and a jumper
A suit
A T-shirt and tennis shoes
A tie
What might happen if you are too tense?
You risk making a bad impression.
You will change career-paths.
You will find yourself with a new vocation.
You risk making a good impression.
You will look more credible.

151. What are the three disadvantages of becoming a worker?
You have to pay taxes.
Taking exams.
Having ambition and talent.
Lots more lie-ins.
Traffic jams are never-ending.
Commuting takes a very long time.
Being unemployed.
A uniform is compulsory for what careers?
Footballer
The police
Businessman
The army
Horticulturist
Estate agent
Appearance counts a great deal when meeting clients, but for which jobs in particular?
Soldier
Farmer
Secretary
Receptionist
Criminal
Racing driver
What jobs are usually done outdoors?
Shop assistant, waiter
Horticulturist, shepherd
Farmer, fisherman
Shepherd, ballet dancer
Horticulturist, butcher

152. Farmer, judge
Which of these high-risk professions are mentioned in the video?
Racing driver
Fireman
Astronaut
Trapeze artist
Fighter pilot
Deep-sea diver
What careers were said to be short-lived in the video?
Prisoner
Farmer
Dancer
Footballer
Shop assistant
Professional golfer
According to the video, you can harvest the fruits of your labour by purchasing...
a house in the country and a flat in town.
a house by the sea and a classic car.
a penthouse suite and a flat by the sea.
a beautiful car and a villa by the sea.
a flat in town and several antique ornaments.
a second-hand car and a house to renovate in the country.
What three things must you have to become a company manager?
Ambition
Talent
Apathy
Motivation
Greed

153. Lots of sleep
Falsified documents
What might happen if you are too tense?
You will find yourself with a new vocation.
You risk making a bad impression.
You will change career-paths.
You will look more credible.
You risk making a good impression.
Starting a new job 1 h 30
Hello, I'm Mr Paisley, Director of Human Resources. Welcome to our company!
My first day at my new job!
Hello! How are you?
Thank you! I'm ready to get to work.
First we have a number of forms for you to fill out; tax forms, health insurance,
parking...
Private health insurance?
Have you got a pen, please?
Parking? I haven't got a car!

154. And here's your contract. Read it carefully, it's complicated!
Is it a fixed-term contract?
How many pages is this?
What kind of contract is it?
I'm sure you have some questions.
Yes, about section 3 of the tax form...
I'd like to clarify the clause regarding overtime.
No, everything looks fine to me.
Are you satisfied with the terms of your contract?
We spoke earlier about performance-related bonuses.
Absolutely. In fact, I saw a draft last week.
Are you satisfied with the terms of your contract?
I was just wondering about performance-related bonuses.
We spoke earlier about performance-related bonuses.
Absolutely. In fact, I saw a draft last week.
I was just wondering about performance-related bonuses.
Let's see, sign here, initials there, please. I think that's all then. Come along and I'll
show you your office.
Will I meet with the director today?

155. I'm eager to get settled in and start working!
I'm looking forward to meeting the person I'm sharing it with!
No, Mrs Williams is in Bangkok this week.
What do you think?
It's very clean, and very large!
I like it, it's very bright.
Where are the office supplies kept?
I'll leave you to get settled in, then. Don't forget the company tour at three o'clock.
It is a big building! I'll be glad to learn my way around.
I'm looking forward to it.
All right. I'll see you at 3 pm, then?
Hi! Nick Brown. I work in the office just opposite. I'll be working with you on the H H
account.
I'll need some time to look over the file, I think.
H H Metals?
Right, Mrs Williams mentioned that account.
I think they may take their business elsewhere if we don't renegotiate our subcontract.
Are you familiar with the account at all?
It's my first day on the job!
I think so. Don't we provide parts for their products?
I was briefed earlier, but I don't know very much.

156. The problem is our pricing. They'd like a discount since they give us so much business.
Do you really think they'd go elsewhere?
I'll have to analyse some data before I give you an answer.
Can we afford that?
I'm glad you've arrived. We're counting on you to get us out of this rut.
Obviously there's never a dull moment around here!
I think I'll be able to get some real results here.
That's good; I'd rather be busy than bored!
Did everything go all right today?
I can't remember being so tired.
I should have brought a sandwich!
Yes, it was fine!
How did it go with the H H account?
There are a few problems, but nothing we can't resolve.
We've a lot of work to do. It's quite urgent.
I think the outlook is good.
Here's a copy of your approved contract. See you tomorrow!
Hello! How are you?
All right, see you tomorrow, then!
I like it, it's very bright.

157. Thank you! I'm ready to get to work.
to arrive v.
llegar; alcanzar
assistant
asistente; ayudante
to be eager to
tener muchas ganas de
to be familiar with sth
conocer bien algo
company <companies>
empresa; compañía
contract
contrato
director
director
fixed-term contract
contrato temporal
to get to work
ponerse a trabajar; hacer algo
insurance
seguro
to look forward to
esperar con ilusión
NHS (National Health Service)
servicio público de salud británico
performance-related bonus
primas según el rendimiento
to renegotiate v.
volver a negociar
to settle in v.

158. instalarse; domiciliarse
subcontract
subcontrato
terms
condiciones; términos; tarifa
Thank you! I'm ready to get to work.
Hello! How are you?
My first day at my new job!
Private health insurance?
Have you got a pen, please?
Parking?
I haven't got a car!
What kind of contract is it?
Is it a fixed-term contract?
How many pages is this?
I'd like to clarify the clause regarding overtime.
No, everything looks fine to me.
Yes, about section 3 of the tax form...
Absolutely.
In fact, I saw a draft last week.
I was just wondering about performance-related bonuses.
We spoke earlier about performance-related bonuses.
I'm looking forward to meeting the person I'm sharing it with!
Will I meet with the director today?
I'm eager to get settled in and start working!
It's very clean,
and very large!

159. I like it,
it's very bright.
Where are the office supplies kept?
I'm looking forward to it.
It is a big building!
It is a big building!
I'll be glad to learn my way around.
All right.
I'll see you at 3 pm, then?
Right, Mrs Williams mentioned that account.
I'll need some time to look over the file, I think.
H H Metals?
It's my first day on the job!
I was briefed earlier, but I don't know very much.
I think so.
Don't we provide parts for their products?
Can we afford that?
Do you really think they'd go elsewhere?
I'll have to analyse some data
before I give you an answer.
I think I'll be able to get some real results here.
Obviously there's never a dull moment around here!
That's good; I'd rather be busy than bored!
Yes, it was fine!
I can't remember being so tired.
I should have brought a sandwich!
I think the outlook is good.

160. We've a lot of work to do.
It's quite urgent.
There are a few problems,
but nothing we can't resolve.
Thanks for all your help.
All right, see you tomorrow, then!
I may still be here tomorrow!
Sales assistant 3 h 42
Soporte pedagógico : Diálogo expresión
2. Recurso didáctico : Vocabulario clave
3. Pronunciar palabras (x18)
4. Palabra correcta (x10)
5. Asociar palabras
6. Asociar imágenes y palabras - Oral (x12)
7. Recurso didáctico : Explicaciones clave
8. Ordenar la frase (x20)
9. Transformar las palabras (x2)
10. Transformar las frases (x16)
11. Pronunciar frases (x67)
12. Soporte pedagógico : Diálogo comprensión - Oral
13. Dictado (x3)
14. Transformar el texto
15. Soporte vídeo
16. Pregunta de comprensión (x10)
Good afternoon. How can I help you?
Hello! What can I do for you?

161. I'll be right with you.
Can you direct me to Menswear?
It's in the basement, just go down the stairs on your left.
It's on the top floor, you'll find the lifts over here.
It's here on the ground floor, towards the back of the store.
You are now a sales assistant in the Menswear department. "I'm looking for a present
for my boyfriend."
What were you thinking of?
What did you have in mind?
Were you looking for something in particular?
He likes pullovers.
We have a good range of sweaters. What size is he?
What about those, over there?
There's a very large selection of pullovers. What size does he take?
I think he wears large sizes.
The large sizes are on the bottom shelf.
I'm afraid this is all we have left in large.
Well, these are all large.

162. I'll take this one, please. Do you take credit cards?
I'm afraid we don't accept credit cards. Cash or cheque only.
I'm afraid we only take our own card.
No problem! That's £28.50.
Oh dear. Is there a cash machine in the store?
Yes, there's one in the main entrance.
Yes, of course, just over there.
No, but there's a bank across the street.
I'll go and get some cash. How much is it?
That one's £27.95.
That will be £26.50.
It's exactly £29.99.
basement
sótano
cosmetic
producto de belleza; cosmético
counter
taquilla; ventanilla; mostrador
entrance
entrada
escalator

163. escalera mecánica
fitting room
probador
ground floor
planta baja
jewellery
joyas; joyería
lift
ascensor
menswear
ropa para hombre; sección de caballeros
on sale
en venta
rack
estante; tendedero; escurreplatos
stairs
escalera
stationery <stationeries>
artículos de papelería; papel de escribir
store
tienda
to direct v.
dirigir
top floor
piso; suelo; último piso
wrapping paper
papel de regalo
The salesman wondered how muchI could afford to spend.
wondering how much
wonders how far
wonders how many

164. wondered how far
wondered how many
wondered how much
SoluciónValidar
They were looking atthe carpets when the fire started.
They were looked at
They looked at
They were looking
They were looking at
They are looking at
I was going down to Menswear when the lift stopped.
stops
stopped
has started
had stopped
starts
has stopped
Soft-boiled eggs are easier to eat in an eggcup.
cup for eggs
eggshell
egghead
timer for eggs
egg timer
eggcup
There are escalators on all floors.
whole floor
floors
all floors

165. floor
SoluciónValidar
Penthouse flats are on the top floor.
Basement
Storage
Servants' quarters
Penthouse
Garret
Granny
Pulloversare also called jumpers.
Sweater
Pullovers
Cardigans
Tank tops
Waistcoats
Bow ties
Stationeryis paper and pens.
Newsagents
Cosmetics
Wrapping paper
Household appliances
Menswear
Stationery
Bottomis the opposite of top.
Sideways
In the middle
Bottom
Just next to

166. Almost at the summit
On the same level
Informalmeans casual.
Very smart
Dressed up to the nines
Like a tramp
Three-piece suit
Mutton dressed up as lamb
Informal
Let me deal with this gentleman and I'll be right with you.
How much do you want to pay ?
It's here on the ground floor towards the back of the store.
I'm afraid there's not much left in summer shirts.
Is there a cash machine in the store ?
Menswear is downstairs in the basement.
Our Household Appliance department is undergoing redecoration.
I'll meet you at midday in the top-floor café.
Cosmetics and perfumes are at the front of the store.
I'm looking for something original to give a friend.
Long-sleeved shirts are in fashion this summer.
I can't afford to pay any more than forty pounds.
Other than cash, we only accept our in-store card.
I love to go to department stores during the sales.
There are so many bargains to be had.
I think you'll find them on special offer in the basement.
Cosmetics are down there on your right.
Perfume is just past ladies' wear on this floor.

167. The wrapping paper is with the books and magazines.
The large sizes are on the bottom shelf.
shop which sells clothes
clothes shop
Solución Validar
mail sent by air
airmail
Solución Validar
room with a bed
bedroom
Solución Validar
cap for playing baseball
baseball cap
Solución Validar
rope for bungee jumping
bungee rope
Solución Validar
frozen cream
ice cream
cell in a prison
prison cell
Solución Validar
suit with three garments
three-piece suit
Solución Validar
machine for obtaining cash
cash machine
Solución Validar
train for carrying goods
goods-train

168. Solución Validar
clock with an alarm
alarm clock
Solución Validar
father's grandfather
great-grandfather
Should he buy (shirt)?
Should he buy the shirt?Solución Validar
We don't like (toy department).
We don't like the toy department.
Solución Validar
He liked (jumpers) you gave him.
He liked the jumpers you gave him.
We prefer (credit cards) to (cheques).
We prefer credit cards to cheques.Solución Validar
(Jewellery) you gave me was really nice.
The jewellery you gave me was really nice.
Solución Validar
I like (shops) in this town.
I like the shops in this town.
You have to buy (eggs).
You have to buy eggs.Solución Validar
Do you need (cash machine)?
Do you need the cash machine?
Solución Validar
Are they looking for (bank)?
Are they looking for the bank?
As he (to look for) perfume, she bought some.
As he was looking for perfume, she bought some.Solución Validar
As she (to deal with) the call, the client hung up.
As she was dealing with the call, the client hung up.
Solución Validar
As I (to wonder) what to wear, I saw my new trousers.
As I was wondering what to wear, I saw my new trousers.

169. As she (to buy) wool, she picked up a cardigan.
As she was buying wool, she picked up a cardigan.Solución Validar
As they (to look for) the restaurant, they found the café.
As they were looking for the restaurant, they found the café.
Solución Validar
As we (to hope for) sun, it started raining.
As we were hoping for sun, it started raining.
As I (to work), I dealt with all my calls.
As I was working, I dealt with all my calls.Solución Validar
As he (to try on) the shirt, he saw the price.
As he was trying on the shirt, he saw the price.
Solución Validar
As you (to help) me, you picked up my newspaper.
As you were helping me, you picked up my newspaper
Do you have this item?
Do you have these items?Solución Validar
Is he trying on that tracksuit?
Is he trying on those tracksuits?
Solución Validar
Can you afford this gift?
Can you afford these gifts?
Does she want that shirt?
Does she want those shirts?Solución Validar
We like this accessory.
We like these accessories.
Solución Validar
They will accept this offer.
They will accept these offers.
Are you looking for this special offer?
Are you looking for these special offers?Solución Validar
We have that cosmetic in mind.
We have those cosmetics in mind.
Solución Validar
She hung up on that customer.
She hung up on those customers.

170. Does she want any eggs? (no)
No, she doesn't want any.Solución Validar
Are there any electric goods? (yes)
Yes, there are some.
Solución Validar
Do you know any hairdressers? (yes)
Yes, I know some.
Have you seen any special offers? (no)
No, I haven't seen any.Solución Validar
Does she deal with any sales assistants? (yes)
Yes, she deals with some.
Solución Validar
Are you helping any customers? (no)
No, I'm not helping any.
Can I buy some clothes? (yes)
Yes, you can buy some.Solución Validar
Have you used any electricity? (no)
No, we've not used any.
Solución Validar
Are you looking for any presents? (yes)
Yes, I'm looking for some.
"Who shall I call?", she asked.
She asked who to call.
"How do you stop the washing machine?", he wondered.
He wondered how to stop the washing machine.
"What shall we do?", we wondered.
We wondered what to do.
"Is that your eggcup?", we asked.
We asked if that was their eggcup.Solución Validar
"When are we going out?", they asked.
They asked when we were going out.
Solución Validar

171. "Whose trousers are these?", she asked.
She asked whose trousers they were.
I asked him where he lives.
"Where do you live?", I asked him.Solución Validar
I asked whose shirt it was.
"Whose shirt is this?", I asked.
Solución Validar
He asked where they were going.
"Where are you going?", he asked.
They asked where we live.
"Where do you live?", they asked.Solución Validar
You wondered whose radio this was.
"Whose radio is this?", you wondered.
Solución Validar
He asked how she could eat that.
"How can she eat that?", he asked.
Good afternoon. How can I help you?
Hello! What can I do for you?
It's here on the ground floor,
towards the back of the store.
It's on the top floor, you'll find the lifts over here.
It's in the basement,
just go down the stairs on your left.
Toasters are on the 3rd floor,
in Household Appliances.
They're just on the left
at the top of the escalator on the 4th floor.
I think you'll find some
on special offer
in the basement.
Let me just deal with this lady and I'll be right with you.
Can you just hold on a minute?
This lady was here first.
There's a cafeteria on the first floor,
and a restaurant on the top floor
opposite Menswear.
Cosmetics are down there on your right.
Perfume is just past Ladies' Wear on this floor.

172. Over there next to the jewellery counter.
It's in Stationery,
next to the Bond Street entrance.
In the toy department.
The wrapping paper is with the books and magazines.
Now. The restaurant is on the top floor
opposite Menswear.
Go up to the top floor and turn left.
On the top floor, across from the fitting rooms.
What did you have in mind?
What were you thinking of?
Were you looking for something in particular?
There's a very large selection of pullovers.
What size does he take?
We have a good range of sweaters. What size is he?
What about those, over there?
Casual or formal?
Short-sleeved or long-sleeved?
How much do you want to pay?
Well, these are all large.
The large sizes are on the bottom shelf.
I'm afraid this is all we have left in large.
No problem! That's £28.50.
I'm afraid we only take our own card.
I'm afraid we don't accept credit cards.
Cash or cheque only.
At the moment, our summer shirts are on sale
The summer shirts are on that rack over there.
I'm afraid there's not much left in summer shirts.
They are on sale
at £29.99.
Try those over there.
The ones over there are in that price range.
Casual or formal?
Short-sleeved or long-sleeved?
How much do you want to pay?
Yes, there's one in the main entrance.
No, but there's a bank across the street.
Yes, of course, just over there.

173. That will be £26.50.
It's exactly
£29.99.
That one's
Can you tell me where the cafeteria is? I'm meeting a friend, and I'm a bit late.
SoluciónValidar
Let me just deal with this lady and I'll be right with you.
SoluciónValidar
There's a cafeteria on the first floor and a restaurant on the top floor opposite
Menswear.
SoluciónValidar
Thanks very much for your help.
I'm looking for a present for a friend.
We have a large selection of pullovers and sweaters.
SoluciónValidar
I was thinking more of a casual summer shirt. Nothing too formal.
SoluciónValidar
Long-sleeved or short-sleeved?
SoluciónValidar
All our shirts are on sale. You'll find them on that rack over there.

174. How much did you want to pay?
SoluciónValidar£
Not more than thirty pounds. I have a tight budget.
SoluciónValidar
The ones over there are in that price range.
SoluciónValidar
I'm afraid we only accept our own credit card.
SoluciónValidar
There's a bank across the street, however.
I was planning to buy clothes for a very special occasion. I was looking for a dress
to wear at my sister's wedding. I was having difficulty finding something to fit me
properly. A sales assistant was helping me to search. She was suggesting certain
combinations of clothes and was helping me to find the right sizes. I was trying the
clothes on in the changing rooms. I was getting frustrated as I was taking so long
to find something suitable. However, the sales assistant was being very patient.
Finding the right outfit was proving very difficult.
One of a store manager's many priorities is training the sales team, because they're
the ones the customers come into contact with first.
Of course, good communication between the different teams is necessary as each one
is essential to the store's smooth running.
This store with its many and varied departments is the largest in town.

175. You can find everything here!
It has an especially good reputation for musical instruments and household appliances.
But it's clothes that sell best.
There's a fabric department where the customer can choose material on advice from a
tailor, who will then make him a suit to measure.
Each department supervisor has a big responsibility within the store and the
managing director must have a sympathetic ear.
The best ideas often come from those who work on the ground!
What with their meetings and their appointments, the managers always have
a full diary!
Managing human resources is also part of their work.
If there's a problem, the managers must try to use diplomacy in resolving it.
Customer services are also very important.
The customer must feel that he's being looked after.
If he isn't treated politely, he won't come back and he'll spread bad publicity too.
For most outside appointments, the store is represented by sales reps,
familiar with the store's policy, who therefore know the strategy to adopt
when dealing with customers.
The orders depend on these clients' needs.
For example, this store's customers are quite young, so few classically styled
garments are sold.
That's why the store has a huge network of suppliers.
Lorries travel the length and breadth of the country to collect the most sought-after
products.
Fashion has one disadvantage: it changes quickly.
We can't risk keeping the same stock for too long; the shelves must be regularly
restocked with new styles of clothing...
So everyone can find what they're looking for, and by word of mouth, one
satisfied customer may bring in three more!
What is the subject of this video?
Shopping
Managing a store

176. Distribution
Human Resources
Making clothes
Fashion
What is one of the store manager's main priorities?
Training the sales team
Shouting at customers
Having an unsympathetic ear
Wearing fashionable clothes
Taking advice from a tailor
Spreading bad publicity
Why is good communication essential?
So that customers can leave quickly
So that the store can function correctly
So that the store can buy instruments
So that workers can have good ideas
So that the store will receive good publicity
So that customers can spend more
What is meant by 'a suit to measure'?
The suit is dry cleaned.
The suit is made from expensive fabric.
The suit is exactly the right size.
The suit is made from cheap fabric.
The suit is very expensive.
The suit is sold at a good price.

177. Where do the best ideas often come from, according to the video?
The store manager
People who work in the store
People in the street
The managing director
Customers
The department supervisor
Which of these statements is untrue?
Managers are often busy.
Managers must use diplomacy.
Managers have many meetings.
Managers are often free.
Managers must listen to employees.
Managers must train the sales team.
How are sales reps useful?
They know how to deal with customers.
They make classically styled garments.
They criticise the store to friends.
They shout at customers.
They play musical instruments.
They are good at strategic games.
What is meant by 'sought-after'?
Out of fashion
Expensive
Cheap
New

178. Wanted
Fashionable
According to the video, where do lorries travel?
To different countries
All over the country
Halfway across the country
Nowhere
Across town
All over the world
How do stores keep up with fashion?
By stocking the same lines for a long time
By selling more household appliances
By not listening to clients' needs
By regularly restocking the shelves
By stocking only classically styled garments
By being rude to customers

179. Electrical goods 2 h 07
Soporte pedagógico : Diálogo expresión
2. Recurso didáctico : Vocabulario clave
3. Ejercicio de fonética (x2)
4. Rellenar huecos (x3)
5. Crucigrama (x4)
6. Asociar palabras
7. Palabra correcta - Oral
8. Recurso didáctico : Explicaciones clave
9. Palabras y funciones (x2)
10. Transformar las palabras (x2)
11. Transformar las frases (x6)
12. Soporte pedagógico : Diálogo comprensión - Oral
13. Dictado (x2)
14. Soporte vídeo
15. Pregunta de comprensión (x10)
16. Redacción
You are now a sales assistant in the Household Appliances department. Toasters are on
special offer. "Excuse me, I'm looking for a toaster."
Well, the toasters over there are on offer.
You'll find all the toasters over there.
These are very popular.
's a gift for someone who lives abroad.
This model works on 110 or 220 volts.

180. These will work in most European countries.
You may have to use an adapter.
In this scene you are dealing with a customer complaint. "I bought this radio
yesterday. It worked for a short while and then stopped."
Let me have a look at it.
Could I see your receipt?
Have you checked the batteries?
That seems to have done the trick.
It seems to be working fine.
It does seem to be faulty.
attitude
actitud; postura
battery <batteries>
pila [energía]; batería [coche]
credit note
bono de compra; vale
customer
cliente
department
sección; departamento
department store
grandes almacenes; almacén; bazar
faulty

181. defectuoso
guarantee
garantía
household appliance
electrodoméstico
mains
red eléctrica
purchase
compra
receipt
recibo
sales assistant
dependiente; asistente de ventas
special offer
oferta especial
stock
reserva; existencias; valores; títulos [finanzas]
to replace v.
reponer; reemplazar; sustituir
volt
voltio
A short whilemeans not very long.
I (to eat)
let me eat
Solución Validar
they (to buy the book)
let them buy the book
Solución Validar
he (to work)

182. let him work
Solución Validar
she (to have it)
let her have it
Solución Validar
we (to ask)
let's ask
Solución Validar
I (to deal with that)
let me deal with that
they (to come)
let them come
Solución Validar
we (to have a look)
let's have a look
Solución Validar
I (to check)
let me check
Solución Validar
she (to see)
let her see
Solución Validar
he (to pay)
let him pay
Solución Validar
it (to start)
let it start
Allow the lady to pay.
Let her pay.Solución Validar

183. Allow the sales assistants to work.
Let them work.
Solución Validar
Allow the man to buy the jumper.
Let him buy the jumper.
Allow my boyfriend to eat.
Let him eat.Solución Validar
Allow me to help.
Let me help.
Solución Validar
Allow the customers to try.
Let them try.
Allow the ladies to shop.
Let them shop.Solución Validar
Allow the model to check.
Let her check.
Solución Validar
Allow the men's tailor to help you.
Let him help you
We should have a look at the material.
Let's have a look at the material.Solución Validar
We should replace the dishwasher.
Let's replace the dishwasher.
Solución Validar
We should look for the menswear department.
Let's look for the menswear department.
We shouldn't spend all our money.
Let's not spend all our money.Solución Validar
We should take the washing machine.
Let's take the washing machine.
Solución Validar
We should change the price.
Let's change the price.
We should hold on to our receipt.
Let's hold on to our receipt.Solución Validar
We should try on these clothes.

184. Let's try on these clothes.
Solución Validar
We should order more kettles.
Let's order more kettles.
Can you direct me to Household Appliances?
SoluciónValidar
Certainly, it's on the top floor. You'll find the lifts over there.
SoluciónValidar
I'm looking for a toaster.
SoluciónValidar
I think you'll find some on special offer at the back of the store.
SoluciónValidar
It's a gift for someone who lives abroad.
SoluciónValidar
These are very popular and will work in most European countries.
I bought this radio yesterday. It worked for a while, then suddenly stopped.
SoluciónValidar

185. Could I see your receipt or credit card slip?
SoluciónValidar
I'm afraid I haven't got it. Won't the bag suffice?
SoluciónValidar
In that case, there's nothing I can do.
SoluciónValidar
You need a proof of purchase to change any faulty items.
One of a store manager's many priorities is training the sales team, because they're
the ones the customers come into contact with first.
Of course, good communication between the different teams is necessary as each one
is essential to the store's smooth running.
This store with its many and varied departments is the largest in town.
You can find everything here!
It has an especially good reputation for musical instruments and household appliances.
But it's clothes that sell best.
There's a fabric department where the customer can choose material on advice from a
tailor, who will then make him a suit to measure.
Each department supervisor has a big responsibility within the store and the
managing director must have a sympathetic ear.
The best ideas often come from those who work on the ground!
What with their meetings and their appointments, the managers always have
a full diary!
Managing human resources is also part of their work.
If there's a problem, the managers must try to use diplomacy in resolving it.
Customer services are also very important.

186. The customer must feel that he's being looked after.
If he isn't treated politely, he won't come back and he'll spread bad publicity too.
For most outside appointments, the store is represented by sales reps,
familiar with the store's policy, who therefore know the strategy to adopt
when dealing with customers.
The orders depend on these clients' needs.
For example, this store's customers are quite young, so few classically styled
garments are sold.
That's why the store has a huge network of suppliers.
Lorries travel the length and breadth of the country to collect the most sought-after
products.
Fashion has one disadvantage: it changes quickly.
We can't risk keeping the same stock for too long; the shelves must be regularly
restocked with new styles of clothing...
So everyone can find what they're looking for, and by word of mouth, one
satisfied customer may bring in three more!
Who do the customers come into contact with first?
The department supervisor
The store manager
Customer services
The suppliers
The sales team
The accounts department
The human resource manager
The store in the video has a particular reputation for which two goods?
Computers
Rare and antique books
Vintage wines
Medical instruments

187. Fashion accessories
Household appliances
Musical instruments
Fabrics
What is the store's best-selling product?
Pets
Household appliances
Stationery
China and glassware
Jewellery
Musical instruments
Clothes
What two occupations mean the managers always have a full diary?
Taking delivery of orders
Meetings
Dealing with customer complaints
Travelling the length and breadth of the country
In-house training
Recruitment
Appointments
Diplomacy
What do managers try to use to resolve a problem?
Efficiency
Speed
Word of mouth

188. A sense of direction
Diplomacy
Business acumen
A sympathetic ear
What two things will happen if a customer is treated impolitely?
He'll ask for a refund.
He'll speak highly of the store.
He'll spread bad publicity.
He'll file a lawsuit.
He'll write a critical letter to the company chairman.
He'll bring in three more customers.
He'll ask for a customer loyalty card.
He won't come back to the store.
The store's customers are mainly young, so it sells relatively few...
household appliances.
musical instruments.
uniforms.
menswear.
fashionable clothes.
leather goods.
classically styled garments.
What's the one disadvantage of fashion?
It's seasonal.
The clothes are unwearable.
It never changes.
It changes quickly.

189. The shelves don't have to be restocked very often.
The same stock has to be kept for a long time.
The clothes only suit a few people.
One satisfied customer may bring in three more! How?
Bad publicity
Word of mouth
Sales
A customer-friendly store policy
Fashionable clothes
Diplomacy
Impolite staff
The best ideas often come from the workers. So who must have a sympathetic ear?
The department supervisor
The managing director
The customers
The delivery men
The tailor
Customer services
The sales reps
Ejemplo de redacción
These are some of the different departments in a department store. The furniture
department sells sofas, suites, curtains and lamps, and the china department sells
dinner services. In the cosmetics department, one of the sales assistants is doing a
customer's make-up in front of the counter.

190. The architect
I want my new house to be functional, but I also want it to be a real home.
A project like this is an enormous task!
This has to be planned very carefully.
I'm sure we can come up with something.
I've already taken some initial proposals to the council for planning permission, and
they seem rather enthusiastic. They just want to avoid something ugly, and keep the
houses in the area similar.
So how do you envisage your new house?
What specifications do you have in mind?
That's only natural. So what did you have in mind?
Naturally, I need enough room for my three children to grow up, but my wife and I
would like a large kitchen for dinner parties.
I'd say you need at least a hundred square metres.
So we're looking at a minimum of a hundred square metres.
How many square metres are we talking here?
These sketches are very good. But I'd rather the kitchen were a little larger.
I can do that, but the bedroom would be a little smaller.

191. That means the downstairs bedroom would be smaller!
If I made the kitchen larger, the next room would be smaller!
So are these the final drawings, then?
Not yet. These are just rough sketches!
These are just rough sketches. There are a few more stages to go!
I'll be able to show you the final drawings in about a week.
I'm not sure I understand all this. Maybe it's not such a good idea.
Don't worry, I'll help you through it.
Let's not worry too much! I'll explain everything.
I know it looks daunting, but it's quite simple really.
Can you tell me about this blueprint here?
Of course, this is the elevation.
It's drawn to a scale of one inch to four feet.
This is the blueprint for the elevation.
So what's the next stage of the process?
We need an estimate from a contractor, and soon, we can start construction.
I have to negotiate with a contractor.
The next step involves getting a contractor's estimate.

192. Looking at these construction documents, I'd say we're looking at £120,000.
£120,000? Maybe I'll have to look elsewhere.
That's a very high estimate.
I really don't think that's realistic.
O.K., seeing as you've always been good to us, we'll go down to £115,000.
I can have it done by someone else for £110,000.
How about £110,000?
£110,000 and we have a deal.
My men won't be able to start work on it until we've finished our current project. It
would be May at the earliest!
May is fine. Can you confirm a date soon?
If you start in May, you have the summer to complete it.
That means you have the summer to finish the project.
I went to the site yesterday and took these photos. I can't believe it's actually
happening!
There's still a lot to do!
Don't forget, we still have a long way to go!
We'll soon be entering the final stages!
Look at this photo. Why is there a moat around the house? I know every
Englishman's home is his castle, but I didn't ask for that!

193. Don't worry about that. It's for the foundations!
They did that to lay the foundations.
That's for the foundations!
I still can't believe they're on schedule. The bad weather must really have affected the
beginning of the construction!
Making up for lost time is part of their job!
It was very wet at the start of summer.
The start of summer was terrible!
It's been a long process, but we've finally reached the end! To celebrate the
completion of the new house, I've laid on this buffet.
I hope you enjoy your new house!
architect
arquitecto
blueprint
plano; proyecto [plan]
to come up with v.
alcanzar; proponer; ocurrírsele algo a alguien
completion
conclusión; realización
construction
construcción
contractor
contratista
downstairs
(de) abajo
electrician
electricista

194. elevation
elevación; alzado
on schedule
a tiempo
planning permission
permiso de construcción
plumber
fontanero
square metre
metro cuadrado
Guided 2ea765aa-d884-4
A project like this is an enormous task!
I'm sure we can come up with something.
This has to be planned very carefully.
That's only natural.
So what did you have in mind?
So how do you envisage your new house?
What specifications do you have in mind?
So we're looking at a minimum of a hundred square metres.
How many square metres are we talking here?
I'd say you need at least a hundred square metres.
That means the downstairs bedroom would be smaller!
If I made the kitchen larger,
the next room would be smaller!
I can do that,
but the bedroom would be a little smaller.
These are just rough sketches.
There are a few more stages to go!
I'll be able to show you the final drawings in about a week.
Not yet.
These are just rough sketches!
Don't worry,
I'll help you through it.
I know it looks daunting,
but it's quite simple really.
Let's not worry too much!
I'll explain everything.
This is the blueprint for the elevation.
It's drawn to a scale of one inch to four feet.
Of course, this is the elevation.
The next step involves getting a contractor's estimate.
I have to negotiate with a contractor.
We need an estimate from a contractor,
and soon, we can start construction.
I really don't think that's realistic.
£120,000?

195. Maybe I'll have to look elsewhere.
That's a very high estimate.
I can have it done by someone else for £110,000.
£110,000 and we have a deal.
How about £110,000?
If you start in May,
you have the summer to complete it.
May is fine.
Can you confirm a date soon?
That means you have the summer to finish the project.
There's still a lot to do!
Don't forget, we still have a long way to go!
We'll soon be entering the final stages!
That's for the foundations!
They did that to lay the foundations.
Don't worry about that.
It's for the foundations!
The start of summer was terrible!
It was very wet at the start of summer.
Making up for lost time is part of their job!
I hope you enjoy your new house!
We can safely say it's been a total success!
Hot off the press
Hi! We're the students from the university newspaper. We're here for the tour.
Let's start with any questions you might have, shall we?
Welcome to the "Staining Gazette" offices!
Before we start the tour, does anyone have any questions?
I have a question: how do you assign the various tasks and stories to your reporters?
They are relatively independent: they find the stories, and I give them the go-ahead.
We hold a meeting first thing every morning.

196. Each department has an editor. He decides, and I oversee it.
I just wanted to ask about your readership. Do you feel your main responsibility is
community reporting or simply increasing circulation figures?
It's the community that keeps us in business!
We're essentially a community newspaper.
We sell newspapers by serving the community.
Do you have any particular sources for finding your stories?
We use press conferences and investigative reporting.
Investigative journalists often find a scoop for us!
Most of our stories come from press releases.
This might be a delicate question, but do you ever copy stories from other
newspapers?
Only if we're about to miss a deadline.
I believe that's unethical journalism!
If anything, we have our stories lifted!
How do you react if one of your stories is lifted?
I'm never as angry as I should be!
That's a hazard of the profession.

197. Journalism is a dog eat dog world!
Do you have any breaking stories? Anything that we might be reading tonight?
The mayor is going to make an important announcement today.
I'm not at liberty to say, I'm afraid!
Well, the mayor is holding a press conference today.
This really is action packed!
This is where all the current affairs reporters work.
This office is the hub of all the action. This must be where the critics work.
We hold a meeting first thing every morning.
He may not want to talk just yet.
Absolutely, but we've sent them out to review a film!
Get an interview with the mayor, but let's not go looking for scandal, shall we?
Sorry to interrupt. I've got breaking news for you! The mayor has just resigned!
I believe that's unethical journalism!
Each department has an editor. He decides, and I oversee it.
Hold the front page!
Most of our stories come from press releases.

198. Absolutely, everything happens here! He didn't say exactly why he is resigning, but he
said his press coverage didn't help matters.
Let's start with any questions you might have, shall we?
He must be looking for excuses!
I'm never as angry as I should be!
We use press conferences and investigative reporting.
I'll send someone down to the town hall to try and get an interview with him.
He may not want to talk just yet.
Only if we're about to miss a deadline.
Investigative journalists often find a scoop for us!
I'm not at liberty to say, I'm afraid!
If you like, I'll carry on with the tour while you organise everyone.
We're essentially a community newspaper.
Before we start the tour, does anyone have any questions?
Can you keep with this story while I finish the tour?
We have two arts critics, but they're both conducting interviews today.
What exactly would you like me to do?
How long will it take to get a photographer there?
That's a hazard of the profession.
We sell newspapers by serving the community.

199. Welcome to the "Staining Gazette" offices!
This is mayhem! I never knew how frantic things were!
We're essentially a community newspaper.
It's the community that keeps us in business!
Oh, this is just an average day!
He may not want to talk just yet.
action-packed
lleno de acción
announcement
anuncio; declaración; comunicado [prensa]
to be at liberty to do
ser libre para hacer
essentially
esencialmente
to give sb the go-ahead
dar luz verde a alguien
gutter press
prensa sensacionalista
investigative journalist
periodista de investigación
journalism
periodismo
newspaper
periódico
photographer
fotógrafo
press conference

200. rueda de prensa
press release
comunicado de prensa
readership
lectores
scoop
cuchara; exclusiva [periodismo]; pala
understandable
comprensible
unethical
poco ético; inmoral
This must be where the critics work.
Absolutely, but we've sent them out to review a film!
They're out reviewing the latest films today!
We have two arts critics, but they're both conducting interviews today.
Sorry to interrupt. I've got breaking news for you! The mayor has just resigned!
Hold the front page!
Hasn't he been talking about re-election?
That's come totally out of the blue!
He didn't say exactly why he is resigning, but he said his press coverage didn't help
matters.
Do you have enough time to write a feature story on this?
He can't have resigned because of us! We've been good to him.

201. He must be looking for excuses!
I'll send someone down to the town hall to try and get an interview with him.
Don't let him get away, will you?
He may not want to talk just yet.
Good man, that'll boost our circulation figures!
If you like, I'll carry on with the tour while you organise everyone.
Can you keep with this story while I finish the tour?
Thanks, Rod, but I'd rather have you working on this one.
I'd like you to stay on this while I finish the tour.
What exactly would you like me to do?
How long will it take to get a photographer there?
Get an interview with the mayor, but let's not go looking for scandal, shall we?
Can you get Susan to write a feature on his career?
This is mayhem! I never knew how frantic things were!
Now you're seeing how journalism really works!
This is as good an education as you can get!
Oh, this is just an average day!
action-packed

202. announcement
to be at liberty to do
essentially
to give sb the go-ahead
gutter press
investigative journalist
journalism
newspaper
photographer
press conference
press release
readership
scoop
understandable
unethical
Welcome to the "Staining Gazette" offices!
Before we start the tour,
does anyone have any questions?
Let's start with any questions you might have, shall we?
They are relatively independent:
they find the stories, and I give them the go-ahead.
Each department has an editor.
He decides, and I oversee it.
We hold a meeting first thing every morning.
We're essentially a community newspaper.
It's the community that keeps us in business!
We sell newspapers by serving the community.

203. Most of our stories come from press releases.
Investigative journalists often find a scoop for us!
We use press conferences and investigative reporting.
I believe that's unethical journalism!
Only if we're about to miss a deadline.
If anything, we have our stories lifted!
Journalism is a dog eat dog world!
That's a hazard of the profession.
I'm never as angry as I should be!
I'm not at liberty to say, I'm afraid!
Well, the mayor is holding a press conference today.
The mayor is going to make an important announcement today.
This office is the hub of all the action.
This is where all the current affairs reporters work.
Absolutely, everything happens here!
o
They're out reviewing the latest films today!
We have two arts critics,
but they're both conducting interviews today.
Absolutely, but we've sent them out to review a film!
Hasn't he been talking about re-election?
Hold the front page!
That's come totally out of the blue!
He must be looking for excuses!
you have enough time to write a feature story on this?
He can't have resigned because of us!
We've been good to him.
Good man, that'll boost our circulation figures!

204. He may not want to talk just yet.
Don't let him get away, will you?
Thanks, Rod, but I'd rather have you working on this one.
I'd like you to stay on this while I finish the tour.
Can you keep with this story while I finish the tour?
Can you get Susan to write a feature on his career?
How long will it take to get a photographer there?
Get an interview with the mayor,
but let's not go looking for scandal, shall we?
This is as good an education as you can get!
Now you're seeing how journalism really works!
Oh, this is just an average day!
A new bank account
Good morning, can I help you?
I hope so. Can I open an account?
Yes, I would like to open an account.
Can I have some information about opening an account?
Were you wanting a current account or a savings account?
I'm only here for 6 months, so a current account will be fine.
I'm not earning enough for a savings account.
I don't know, what's the difference?
You need to fill in one of these application forms and provide proof of identity and
residence.
I've got my passport with me and a letter from my landlord.

205. I can give you my landlord's telephone number, and I've got my driving licence with
me.
I can easily provide proof of who I am, but I haven't got a permanent address yet.
Good. Then just fill in this form and take it to the enquiry desk over there.
All right.
There are a few questions I need to ask before we process your application. You'll need
a chequebook; how often do you want your statements?
I think monthly statements would be fine.
I'm not bothered about a chequebook, but I need some way of withdrawing cash.
Fortnightly statements, please.
Right! We'll process that and you'll get your chequebook through the post within the
next few days. You'll also get our introductory pack including a free gift.
A free gift? That's great!
That's a good idea.
application
solicitud; aplicación; candidatura
cash dispenser
cajero automático
cash point
cajero automático
current account
cuenta corriente

206. driving licence
carné de conducir
enquiry desk
mostrador de información
form
formulario
interest
interés
landlord
propietario; casero
pin number
código PIN
savings account
cuenta de ahorros
statement
declaración; afirmación; extracto; balance
to earn v.
ganar
to fill in v.
rellenar
to process v.
formalizar
to provide v.
proporcionar; facilitar
to withdraw v.
retirar(se)
Guided d7c7fe44-0d0b-4
I have been saving hard sincelast Christmas.
far
ago
to

207. since
How sooncan you reimburse me?
How bizarre
How soon
How strange
How far
How late
How come
Savingsare the opposite of outgoings.
Chequebooks
Current accounts
Savings
Bank managers
Expenditures
Overdrafts
Fortnightlymeans twice a month.
Quarterly
Fortnightly
Biannual
Weekly
Monthly
Annually
A business parkis where offices, warehouses and small factories can be found.
amusement park
cash dispenser

208. fairground
stock exchange
business park
SoluciónValidar
Can I have some information about opening an account?
Can I withdraw money whenever I like ?
You could get a card to withdraw money from the cash dispenser.
You'll get our introductory pack including a free gift.
That may cause a few problems unless you can give us a work address.
I'm not sure a current account is the best option.
I don't earn enough to have a savings account.
Just give the completed application form to the teller.
We will send you a statement every month.
The leaflet says you have free overdrafts for students.
We need a week's notice prior to any transaction.
This bank has more than four thousand cash dispensers nationwide.
I'm not bothered about a chequebook.
I'd like some information about opening an account.
With a savings account you earn more interest.
I think I'll settle for the current account, then.
I'm sure my boss will vouch for me, here's her card.
I think monthly statements would be fine.
it must (to cost)
it must have cost
Solución Validar
she must (to find)
she must have found
Solución Validar
I must (to keep)

209. I must have kept
Solución Validar
they must (to lose out)
they must have lost out
Solución Validar
we must (to meet)
we must have met
Solución Validar
you must (to overdraw)
you must have overdrawn
(money / did he / have) enough
Did he have enough money?Solución Validar
(have / credit / do you) enough
Do you have enough credit?
Solución Validar
(large / is it) enough
Is it large enough?
(does he / time / have) enough
Does he have enough time?Solución Validar
(simple / is it) enough
Is it simple enough?
Solución Validar
(have / does she / cash) enough
Does she have enough cash?
(early / did it / arrive) enough
Did it arrive early enough?Solución Validar
(in advance / did it / come) enough
Did it come enough in advance?
Solución Validar
(do you / earn) enough
Do you earn enough?
The sales assistant's not very small.
How small is she?Solución Validar
The security guard's not very friendly.
How friendly is he?
Solución Validar
The picture's not very clear.

210. How clear is it?
My PIN number's not very easy to remember.
How easy is it to remember?Solución Validar
The bank doesn't open very early.
How early does it open?
Solución Validar
My overdraft's not that bad.
How bad is it?
Those students aren't very close.
How close are they?Solución Validar
The bank vault's not very full.
How full is it?
Solución Validar
This home computer's not very good.
How good is it?
Have you taken out a standing order?
No, I haven't taken out one yet.Solución Validar
Has he been issued with a new credit card?
No, he hasn't been issued with one yet.
Solución Validar
Have they been paid?
No, they haven't been paid yet.
Has she met your parents?
No, she hasn't met them yet.Solución Validar
Have they paid up the money?
No, they haven't paid it up yet.
Solución Validar
Have I reimbursed you yet?
No, you haven't reimbursed me yet.
Have you spoken to him yet?
No, I haven't spoken to him yet.Solución Validar
Have they completed an application form?
No, they haven't completed one yet.
Solución Validar
Has she checked her account?
No, she hasn't checked it yet.
Solución Validar
Yes, I would like to open an account.
I hope so. Can I open an account?

211. Can I have some information
about opening an account?
I'm only here for 6 months,
so a current account will be fine.
I'm not earning enough for a savings account.
I don't know, what's the difference?
I've got my passport with me
and a letter from my landlord.
I can give you my landlord's telephone number,
and I've got my driving licence with me.
I can easily provide proof of who I am,
but I haven't got a permanent address yet.
All right.
I'll do that.
OK, I'll do it now.
I think monthly statements would be fine.
Fortnightly statements, please.
I'm not bothered about a chequebook,
but I need some way of withdrawing cash.
I'm told you can help me open an account.
Are you the person I need to see
about opening an account?
I'd like some information
about opening an account.
All right.
O.K., then.
Sure.
Would I have a chequebook with a savings account?
Can I withdraw money whenever I like?
I think I'll settle for the current account, then.
I'll just go for a current account, then.
The current account would seem to suit me best.
A free gift? That's great!
That's a good idea.
A free gift? That's great!
That's a good idea.

212. I'm working for Dunbar Brothers
in the new shopping complex.
I'm sure my boss will vouch for me, here's her card.
I work for Transglobe Plc in the business park.
Could I have some information about opening an account?
SoluciónValidar
Did you want a current account or a savings account?
SoluciónValidar
There's not a great deal of difference.
SoluciónValidar
But with a savings account you earn more interest.
SoluciónValidar
I think that seems to suit me the best.
You need to fill in one of these application forms.
SoluciónValidar
I can also easily provide proof of who I am.
SoluciónValidar
I can give you a copy of my passport and my landlord's phone number.

213. SoluciónValidar
How often do you want your statements?
SoluciónValidar
I think monthly statements would be fine.
I haven't actually got a permanent address yet.
SoluciónValidar
That may cause a few problems unless you can give us a work address.
SoluciónValidar
I'm sure my boss will vouch for me.
SoluciónValidar
You'll get the chequebook through the post within the next few days.
SoluciónValidar
Your cashpoint card and PIN number will follow a few days later.
For how long have you had a bank account with this bank? Since when have you
been putting money into your savings account? For how long have you been gaining
interest on your savings? For how long have you been thinking of transferring your
money to another high-interest account? Since when have you been doing research
into the various savings accounts available? For how long have you been waiting to
talk to the bank manager?

214. After a long day's work behind your shop counter, you're now keen to find out
how much you've earned.
So you count the money in the till.
Many customers have settled their bills today, so there should be more money than
usual
Of course, you prefer cash payments because they go immediately into your
bank account, whereas when paying in a cheque, you always have to wait
between three and five days for it to go through!
When you're counting, make sure you separate the notes and put them all the
same way up.
This will help you when checking.
Once you've finished doing your accounts, don't forget to put the money in the night
safe at the bank.
You'll go back tomorrow morning to find out your exact balance.
Your insurance policy stipulates that the money should be in a safe place, otherwise, in
case of fire or theft, you won't be reimbursed.
The next day, you're at the bank as soon as the counters open.
The manager already has an appointment, dealing with a customer in debt!
Luckily, you put all the notes the same way up last night and your calculations
were right!
Otherwise she'd be angry with you as well!
You take advantage of the occasion to ask for a little financial advice.
You've been putting money by for a few years and now your savings are quite
considerable.
Now you'd like to invest.
Savings accounts don't interest you any more because the interest rates are too low.
So you discuss possible investments with your advisor.
He suggests you invest in property.
You're already a home owner, but he suggests you buy a second house and then rent
it.
Unfortunately you're not interested because the local and property taxes are too high.
You'd rather invest your money in new companies that have just issued
shares on the stock market.
Especially in the computer sector: it's growing fast and share prices are rocketing.

215. Be careful, though! Study the proposals well before speculating on the stock
market.
Finally your advisor suggests you put your money on the Frankfurt Stock
Exchange.
Before you sign anything, he asks you if you're sure you won't want to make any large
outlays in the years to come.
A few months later, you start having doubts about the value of your
investment.
Did you do the right thing investing all your savings at once?
You phone your stockbroker and ask him about the situation.
He understands that you're a little anxious, but the news is good: your shares have
gone up by twenty per cent!
Mind you don't end up catching the 'shareholders' virus' and eternally wonder
whether to sell or wait a little longer?
Why should there be more money in the till than usual?
Many customers have left tips.
You have put the prices up.
Many customers have paid their bills.
You have been running a promotion.
Many customers have forgotten their wallets.
Many customers have eaten.
Why are cash payments preferable?
They are slow.
They are easier.
They take five days to go through.
They are quick.
Banks prefer them.
They are safer.

216. Putting all the notes the same way up...
helps you get reimbursed.
protects you against theft.
is more pleasant for the banker.
makes it more difficult to count.
makes it easier to count.
prevents you from getting reimbursed.
Your insurance policy says the money...
must be in the bank.
must be all together.
must be counted.
must be in a safe.
must be the right way up.
must be safe.
Why wasn't the bank manager angry with you?
You're a shop keeper.
You're in debt too.
You wanted financial advice.
You'd put all the notes the right way up.
You put the money in the night safe.
You smiled at her.
Why is the bank manager talking with another client?
The client has stolen from the bank.
The client owes money.
The client didn't keep his money the right way up.
The client was late for his meeting.

217. The bank owes the client money.
The client has had his money stolen.
What have you been doing for years?
Losing money
Counting all your money
Spending all your money
Saving money
Wasting all your money
Investing money
What is meant by 'rocketing'?
Falling slowly
Stagnating
Stable
Rising quickly
Rising steadily
Falling quickly
What is meant by 'making large outlays'?
Making dangerous investments
Taking out loans
Spending a lot of money
Increasing your overdraft
Losing a lot of money
Making too many investments
Which word best describes the shareholders' virus?
Decisiveness

218. Haste
Indecision
Luck
Sickness
Security
The Trade Show
Professional Interaction
Objetivo general
Welcoming & giving information to a prospect in an interesting way
You are about to take part in a conversation. You are the sales assistant for Cellular Phones
and have a stand at a trade fair. You have an appointment with John Arnold, a prospective
client. Once you have finished the conversation, complete the accompanying exercises. The
exercises will help you understand and assimilate the concepts—outlined in the Objective—that
will enable you to communicate appropriately in similar situations.
Competencias a desarrollar
Expresión escrita
Expresión oral
Comprensión escrita
Comprensión oral
Nociones de gramática
The place of 'even'
Familias léxicas
Value judgment (stylish, high-end, top quality, ...)
Prices & payments (goodwill gesture, introductory offer, bulk order, ...)
A person's availability (to be convenient, to suit someone, to be OK with someone, ...)
Clauses & conditions (to depend on, to be dependent on, according to, ...)
Nociones culturales o sociolingüísticas
Persuasive suggestions
Ways to offer refreshments
Actos de habla
Offering something politely
Praising someone or something
Understanding a request for information on the conditions of a discount
Giving information on the conditions of a discount
Desarrollo
Exportar
AudioWindows Mobile

219. Actividades Temas
1. Soporte pedagógico : Diálogo descubrimiento The Company Stand
Product Quality and Reputation/Specia
2. Recurso didáctico : Ficha de vocabulario
Offers/Conditions and Restrictions
3. Recurso didáctico : Ficha de vocabulario Convenience and Availability
4. Pregunta de comprensión Beverages
5. Transformar el texto Persuasive suggestions
6. Pregunta de comprensión Product Discussion
7. Palabra correcta A person's availability
8. Palabra correcta Value judgment
9. Pregunta de comprensión Promotion of a Product
10. Ordenar la frase The place of 'even'
11. Rellenar huecos Value judgment
12. Pregunta de comprensión Client's Questions
13. Rellenar huecos Prices & payments
14. Palabra correcta Clauses & conditions
15. Pregunta de comprensión Responses to Questions
16. Recurso didáctico : Explicaciones clave Review of concepts covered
17. Pronunciar palabras (x27) Sales Pitches/Convenience and Availab
Offering something politely/Praising
18. Pronunciar frases (x23) someone or something/Giving informat
on the conditions of a discount
19. Soporte pedagógico : Diálogo expresión The Company Stand
You are the sales assistant for a phone company. You are at the trade show in Boston.
A visitor walks up to your stand.
Good morning. What can I do for you?
Good morning, and welcome to the Cellular Phones stand.

220. Good morning, sir. Feel free to look around.
Good morning. My name is John Arnold, from Vogon International in Sacramento. I
think you're expecting me.
Ah, Mr. Arnold, of course. How was your trip?
Yes, we are. Can I get you some coffee?
We certainly are. So glad you could drop by!
I understand from a colleague of mine, who spoke very highly of your products, that
you're launching a new line of cell phones at this year's show.
That's correct. We have high hopes for this new line.
Yes, that's right. Would you like to see our new catalog?
Yes, we are. Would you like a demonstration?
So what makes you think you have a winner here? Even though you are the current
market leaders, the competition is very stiff.

221. We've introduced a number of new features.
We've reduced the size by about 20%.
The designs are even more stylish than before.
O.K. So you're offering a much better product now. But what about cost? I don't think
we're interested in paying much more, even if you have made considerable
improvements.
We've only increased prices by 5%.
Our prices haven't gone up at all!
We've only raised prices by about 10%
Well, I suppose the market could stand that kind of increase. What sort of discount are
you giving on bulk orders?
We negotiate on a case-by-case basis.
On orders over $1,000, we give a 10% discount.

222. That depends on the size of the order.
be recommended
cutting-edge
handcrafted
high-end
high-tech
innovative
sophisticated
to speak highly of
stylish
top-of-the-line
top-notch
Special Offers
bulk order
business discount
introductory offer
to knock off x%
repeat customer discount
Conditions and Restrictions
to apply
conditions
to depend on
to fulfill
to qualify for
restrictions
to be available
to be flexible
to be free
to be running late

223. to free up
to have space in one's schedule
to move something around
to push something back
to spare
to suit someone
time slot
to work for
to work something in
What would be the most formal way of offering a beverage to a new client who you
have yet to get to know?
Do you want something to drink?
How about something to drink? I have coffee and tea, and there's some bottled
water in the other room.
Would you care for a cup of coffee or tea?
Can I get you a drink, maybe a coffee or some tea?
Why don't we look at this latest model? Let me show you some of its features, such
as its new security system. Allow me to show you how it works. Also, we can look
at the different combinations of features you can purchase so that you get the best
deal to fit your needs.
You are speaking to a client who is interested in purchasing your company's electronic
on-road mapping system. What might you say if you wanted to politely encourage a
discussion about its features?
Well then, let's take a look at some of its features. If you'll just come this way, I'll
show you our latest model.
Have you read our product description? If you had, you would have seen just how
much better our product's features are in comparison to the products offered by our
competitors.

224. You should look at the features we have to offer. We've improved the product a lot
since the release of our last model.
Maybe you can tell me what you're looking for in a product and I'll tell you if our
product has what you need.
How would next Thursday at 3:30 workfor you?
work
qualify
feel
apply
We consider all of our home models selling for over $700,000 to be high-endmodels.
handcrafted
cutting-edge
high-tech
high-end
SoluciónValidar
Which of the following is the best example of someone promoting a product?
This industrial dishwasher is more effective than several of the top brands. It is,
however, more expensive and uses more water.
The latest model of our industrial dishwasher has received criticism for not being
sufficiently different from other top-selling models and for using more water. However,
many people like it because it is inexpensive.
Our new industrial dishwasher is not only more effective than the expensive top-
selling models, but it is also designed to better distribute the water so that it uses less
while washing just as well.
Our newest industrial dishwasher has been a slow seller ever since its introduction,
despite its water efficiency. This is likely due to it being more expensive than similar
top-selling models.

225. The product received an even more positive response than anticipated.
Do you only give discounts on bulk orders or do you sometimes have other special
offers that apply to smaller orders?
The speaker would like to know if smaller orders can be combined together to
qualify for a bulk order discount.
The speaker would like to know if there are occasional discounts on orders that
are not considered to be bulk orders.
The speaker is asking if it is possible to get a better discount if a client places a
large order.
The speaker is asking if discounts can be negotiated on all orders.
Since you fulfillall of the requirements listed here, you're eligible for a 20% discount on
selected items.
push back
free up
fulfill
recommend
Your company gives a 5% discount on orders of more than $500 and 10% on orders of
more than $1,000. If a client asks you if your company gives discounts, what might
you say?
That depends. We don't generally offer discounts for orders of less than $500, but
if you place an order for more than $500 we'll give you 5% off. Plus, if the value of
your order exceeds $1,000 we'll give you 10% off.

226. We used to give discounts of 5% for orders of $500 or more, but we changed our
policy. Now there are no discounts for orders of less than $1,000, but if you place an
order valued at more than $1,000, we'll take 10% off.
If you order today, I'd be willing to knock 10% off of your order, but generally we
only give discounts of up to 5%, whether the order is valued at $500 or $1,000.
We don't have a set policy on that, but if you place an order of at least $500 I'd be
willing to give you a 5% discount. Also, if you place an order of more than $1,000 I
think we could negotiate a 10% discount
to speak highly of sth
Good morning, sir. Feel free to look around.
Would you like some coffee?
That's a shame. Please have a seat.
I bet! How do you take it?
That bad? Would you care for cream and sugar?
I know what you mean! What would you like in your coffee?
Would you like to see our new catalog?
Yes, we are. Would you like a demonstration?
We've introduced a number of new features.
The designs are even more stylish than before.
Please, let me give you a quick demonstration now.
We've introduced a number of new features.
The designs are even more stylish than before.
Well, let me give you a very brief demonstration now.
We negotiate on a case-by-case basis.
That depends on the size of the order.
On orders over $1,000,
we give a 10% discount.
No catch, just a very good product at a good price!
Let's take a look at the executive models first.
Let me show you the high-end models first.
Where would you like to start?
Questions about Berlin

227. Oh, David, it's nice to see you! I heard your wife just landed a new job in my home
country.
Hi Sandra! You heard right! Although some of the details still need fine-tuning, we're
fairly positive that we'll be moving to Berlin this summer.
You must be excited about the move, then?
Yes, we're fired up about the chance to live overseas. There's no excuse to pass up a
chance like this. It's a great opportunity to get to know a new culture and a new
language.
Doesn't the idea of moving halfway around the world make you nervous?
I have to admit that I'm feeling a little overwhelmed by the move. I was wondering if
there was any advice you could give me based on your own experience of moving
abroad.
It can be stressful at first, but I'm sure you'll love living in Berlin.
What's your housing situation like? Do you know where you're going to be living?
No, we haven't got anything nailed down yet, but we're looking for something that's
centrally located. That way Mary's commute won't be too long.
You should check out the Mitte district. If you're lucky, you might be able to find a
place overlooking the Tiergarten park.
I'll have to look into that. Knowing that I have a place to stay in Berlin would be a real
relief. I would be overjoyed to have that problem solved before we leave!

228. Thanks for the tip. It would really ease my mind to have that figured out. I'd be
relieved to know that we have a place to live before leaving.
I definitely understand. Let me know if I can be of any help.
When exactly will the two of you be heading over there?
Actually, I'm staying behind to take care of unfinished business while Mary heads to
Berlin without me. Hopefully, she'll have already settled in by the time I arrive.
I'll have some last-minute details to attend to, so Mary is going over before me. By the
time I arrive, she'll have had almost two months to settle in.
Won't it be hard for her to be there alone?
I think the time will fly. When I finally get there, she'll have been taking German
lessons, so she should be able to walk me through the administrative paperwork, no
problem.
No, she'll be busy with work. She'll have been speaking German at work for almost two
months by the time I arrive, so she should even be able to give me a hand with my
papers.
Oh, that will help.
Have you got your visas lined up?

229. No, that's something that's still hanging over my head. From what I've heard, it can be
something of an arduous process.
Not yet. To tell you the truth, I'm a little apprehensive about the paperwork involved. I
hear they really make you jump through hoops, and it can be quite a hassle.
Have you started looking for a job in Berlin?
Preparing for the move has got me pretty busy, so it's highly unlikely that I'll have
time to look for a job before leaving. Do you have any tips to help me land a job in
Berlin?
It's pretty doubtful that I'll be able to start the job hunt until I'm actually settled in
over there. Any words of advice for a foreigner looking for work in your home country?
Well, that depends. Do you know if your accounting degree is internationally
recognized?
I'm fairly sure I'll have to sign up for an equivalency program. Once I've earned my
certificate, I'll have learned all there is to know about German finance!
There is an equivalency program that sounds difficult, but a certificate will open doors
for me. By the time I've completed the program, I'll have mastered business German!

230. I don't think the language will be a problem, though. I have no doubt that it'll come
back to you in no time in day-to-day conversations, especially once you start working.
That's what I'm hoping! Would you be able to offer any tips on how best to adapt to
working in Germany? It'd be a shame to make a bad first impression when I finally find
a job.
I'm counting on it! While I'm here, do you have any insights into German work culture
that would be helpful? I don't want to stick out on my first day of work.
Working in Germany is a lot like working here. You'll just have to adapt to your
environment like you would in any new company.
Thanks for listening, Sandra. Talking to you has really eased my mind. I relish the
thought that in six months we'll probably be feeling right at home in Berlin!
I'm sure you're right. Talking to you has reassured me, and you've answered a lot of
my questions! I'm really looking forward to living in Berlin.
I'm sure you'll enjoy it. If you have any other questions before you go, feel free to
drop by!
Sandra: Oh, David, it's nice to see you! I heard your wife just landed a new job in my home
country.
David: Hi Sandra! Yeah, it looks like we're going to be moving to Berlin this summer. A few more
details still need to be ironed out, but it's pretty much a sure thing.
Sandra: Berlin!

231. Sandra: You must be excited about the move, then?
David: Absolutely! We're really looking forward to it. It's a once-in-a-lifetime chance to experience
a new culture. Plus, it'll give me a chance to brush up on my German.
Sandra: It sure will! There's nothing like total immersion for learning a language.
Sandra: Doesn't the idea of moving halfway around the world make you nervous?
David: I do have some misgivings about such a significant change. I was hoping that you might be
able to give me some guidance, since I know you've gone through a similar experience.
Sandra: Just try to enjoy all the new experiences that life in Berlin will offer you.
Sandra: What's your housing situation like? Do you know where you're going to be living?
David: Actually, nothing's set in stone yet, but because my wife's office is downtown, we've been
hoping to find something within the city limits.
Sandra: You should check out the Mitte district. If you're lucky, you might be able to find a place
overlooking the Tiergarten park.
David: Great idea! That would be a huge weight off my shoulders. I'd be thrilled if we could find a
place before we relocate.
Sandra: If you'd like, I'll give you a list of websites you could use.
Sandra: When exactly will the two of you be heading over there?
David: Mary is leaving without me in May. I've got a few loose ends to tie up so I won't be joining
her till later. Ideally, she'll have found her bearings by the time I get there.
Sandra: Won't it be hard for her to be there alone?
David: Actually, she'll be very busy. By the time I get there, she'll have been taking German lessons
for two months, so she'll be able to help me with all the bureaucratic rigmarole.
Sandra: Yes, all the red tape can really be a headache, even if you're completely fluent in the
language.
Sandra: Have you got your visas lined up?
David: That's my next step. I have to say, I'm dreading dealing with the bureaucratic aspect of the
move. I've been told it can be a real nightmare.
Sandra: Have you started looking for a job in Berlin?

232. David: Not really. In all probability, I won't start looking for work until I get there. Do you think you
could give me some pointers about finding work in Germany?
Sandra: Well, that depends. Do you know if your accounting degree is internationally recognized?
David: I've read that I'll have to enroll in a specialist training program. It'll be quite a challenge, but
by the time I'm done with the program, I'll certainly have perfected my German!
Sandra: I don't think the language will be a problem, though. I have no doubt that it'll come back
to you in no time in day-to-day conversations, especially once you start working.
David: I sure hope so. Do you have any words of advice to help me adjust to working in a German
company? When I do find a job, I'd hate to get off on the wrong foot.
Sandra: Working in Germany is a lot like working here. You'll just have to adapt to your
environment like you would in any new company.
David: Well, that sure is a load off my mind. Thanks so much for your advice, Sandra. On the
whole, I can't wait to go!
Sandra: Well David, you know my door is always open if you have more questions before you go.
Why does David go to Sandra for advice?
She knows a great deal about the housing market in Berlin's Mitte district.
She can practice German with him during lunch.
She has already experienced living abroad and is familiar with Berlin.
She is a friend of Mary's and can help her find a job.
Before David can work in Germany, he will need to go back to school.
enjoy what Berlin has to offer
go back to school
make a bad first impression
adapt to working in Germany
Guided 79d5a7c0-25f5-4
conceivable
concrete

233. done deal
doubtful
to ensure
to nail down
to set in stone
sure thing
unlikely
I'm doubtful that I'll have enough time for the exhibition.
What can I specifically do to ensuremy training will be worth the cost?
nail down
ensure
doubt
conceive
You're having coffee with a co-worker when he says: I might apply for a job in the
Sales Department. I'm thoroughly convinced that I'd enjoy working in sales, but I'm
slightly concerned that I won't have enough experience. I'm quite sure that my degree
in marketing would be helpful, but that's hardly a guarantee that I'll get the job. Which
of the following is the most certain, according to the speaker?
He will apply for a position in the Sales Department.
His marketing degree would guarantee him a position in the Sales Department.
He will have enough experience for a position in the Sales Department.
He would enjoy working in the Sales Department.
You have just received an email from a client asking to make an appointment with you
next Thursday. On Thursday morning, it is possible that you might be out of the office
to meet with a real estate agent to discuss an apartment you would like to buy;
however, the appointment has not been made. Write an email response
(approximately 80 words) to your client explaining your situation. Your email should
include the following words:
Palabras clave
> set in stone

234. > sure thing
> doubtful
> concrete
> fairly
> quite
Palabras escritas: 0
SoluciónEjemplo de redacción
Dear Pat,
I'll likely be out of the office next Thursday, but my schedule isn't yet set in stone. I'm
supposed to meet with my real estate agent in the morning to finalize an agreement
for an apartment I'd like to buy, but the appointment isn't a sure thing. I'm fairly
uncertain how long it will take, but it's doubtful it'll last more than a few hours. It's
quite possible we could meet Thursday afternoon, but I can't suggest a concrete time
or place for the moment.
Best regards,
Shannon
A few more details still need to be ironed out, but it's pretty much a sure thing.
Guided 11f2effa-e8b7-4e
we're fairly positive that we'll be moving to Berlin this summer.
It's not a done deal yet, but if all goes well we should be moving to Berlin this
summer.
Actually, nothing's set in stone yet, but because my wife's office is downtown,
we've been hoping to find something within the city limits.
We haven't made any concrete decisions yet.
No, we haven't got anything nailed down yet,
Not really. In all probability, I won't start looking for work until I get there.
so it's highly unlikely that I'll have time to look for a job before leaving.
It's pretty doubtful that I'll be able to start the job hunt

235. anxiety
apprehensive
to dread
to fret
to hang over one's head
hesitation
misgiving
overwhelmed
to second-guess
Administrative Procedures
bureaucracy
formality
to jump through hoops
paperwork
red tape
rigmarole
to tie up loose ends
I've completed all the paperwork but I'm still dreading hearing back.
I've got so much paperwork to file that I'm feeling a little overwhelmed.
Questions about Berlin

236. Not yet. To tell you the truth, I'm a little apprehensive about the paperwork involved. I
hear they really make you jump through hoops, and it can be quite a hassle.
Hi Sandra! Yeah, it looks like we're going to be moving to Berlin this summer. A few
more details still need to be ironed out, but it's pretty much a sure thing.
I'll have to look into that. Knowing that I have a place to stay in Berlin would be a real
relief. I would be overjoyed to have that problem solved before we leave!
Thanks for the tip. It would really ease my mind to have that figured out. I'd be
relieved to know that we have a place to live before leaving.
Definitely. Mary and I are ecstatic about moving! We're both looking forward to putting
our German into practice.
I'll have to look into that. Knowing that I have a place to stay in Berlin would be a real
relief. I would be overjoyed to have that problem solved before we leave!
No, that's something that's still hanging over my head. From what I've heard, it can be
something of an arduous process.
Mary is leaving without me in May. I've got a few loose ends to tie up so I won't be
joining her till later. Ideally, she'll have found her bearings by the time I get there.

237. I do have some misgivings about such a significant change. I was hoping that you
might be able to give me some guidance, since I know you've gone through a similar
experience.
That's what I'm hoping! Would you be able to offer any tips on how best to adapt to
working in Germany? It'd be a shame to make a bad first impression when I finally find
a job.
I think the time will fly. When I finally get there, she'll have been taking German
lessons, so she should be able to walk me through the administrative paperwork, no
problem.
No, we haven't got anything nailed down yet, but we're looking for something that's
centrally located. That way Mary's commute won't be too long.
Great idea! That would be a huge weight off my shoulders. I'd be thrilled if we could
find a place before we relocate.
Not really. In all probability, I won't start looking for work until I get there. Do you
think you could give me some pointers about finding work in Germany?
No, that's something that's still hanging over my head. From what I've heard, it can be
something of an arduous process.
I sure hope so. Do you have any words of advice to help me adjust to working in a
German company? When I do find a job, I'd hate to get off on the wrong foot.

238. Mary is leaving without me in May. I've got a few loose ends to tie up so I won't be
joining her till later. Ideally, she'll have found her bearings by the time I get there.
Yes, we're fired up about the chance to live overseas. There's no excuse to pass up a
chance like this. It's a great opportunity to get to know a new culture and a new
language.
I'm counting on it! While I'm here, do you have any insights into German work culture
that would be helpful? I don't want to stick out on my first day of work.
Yes, we're fired up about the chance to live overseas. There's no excuse to pass up a
chance like this. It's a great opportunity to get to know a new culture and a new
language.
I think the time will fly. When I finally get there, she'll have been taking German
lessons, so she should be able to walk me through the administrative paperwork, no
problem.
Thanks for listening, Sandra. Talking to you has really eased my mind. I relish the
thought that in six months we'll probably be feeling right at home in Berlin!

239. I do have some misgivings about such a significant change. I was hoping that you
might be able to give me some guidance, since I know you've gone through a similar
experience.
No, that's something that's still hanging over my head. From what I've heard, it can be
something of an arduous process.
It's pretty doubtful that I'll be able to start the job hunt until I'm actually settled in
over there. Any words of advice for a foreigner looking for work in your home country?
I'll have to look into that. Knowing that I have a place to stay in Berlin would be a real
relief. I would be overjoyed to have that problem solved before we leave!
I do have some misgivings about such a significant change. I was hoping that you
might be able to give me some guidance, since I know you've gone through a similar
experience.
Absolutely! We're really looking forward to it. It's a once-in-a-lifetime chance to
experience a new culture. Plus, it'll give me a chance to brush up on my German.
I'm fairly sure I'll have to sign up for an equivalency program. Once I've earned my
certificate, I'll have learned all there is to know about German finance!
Mary is leaving without me in May. I've got a few loose ends to tie up so I won't be
joining her till later. Ideally, she'll have found her bearings by the time I get there.

240. Great idea! That would be a huge weight off my shoulders. I'd be thrilled if we could
find a place before we relocate.
Actually, she'll be very busy. By the time I get there, she'll have been taking German
lessons for two months, so she'll be able to help me with all the bureaucratic
rigmarole.
I sure hope so. Do you have any words of advice to help me adjust to working in a
German company? When I do find a job, I'd hate to get off on the wrong foot.
Not yet. To tell you the truth, I'm a little apprehensive about the paperwork involved. I
hear they really make you jump through hoops, and it can be quite a hassle.
Well, that sure is a load off my mind. Thanks so much for your advice, Sandra. On the
whole, I can't wait to go!
No, that's something that's still hanging over my head. From what I've heard, it can be
something of an arduous process.
I'm happy I got the job, but the long commute is really hanging over my head.
I do have some misgivings about such a significant change.
I have to admit that I'm feeling a little overwhelmed by the move.
The cultural differences have got me a little worried.
I have to say, I'm dreading dealing with the bureaucratic aspect of the move.
Not yet. To tell you the truth, I'm a little apprehensive about the paperwork involved.

241. I hear they really make you jump through hoops, and it can be quite a hassle.
No, that's something that's still hanging over my head.
I'd be thrilledto have the whole team over once all the work is finished.
I'm a little sad to go, but I'm really eager to retire next month.
Absolutely! We're really looking forward to it.
Yes, we're fired up about the chance to live overseas.
Definitely. Mary and I are ecstatic about moving!
We're both looking forward to putting our German into practice.
I'd be thrilled if we could find a place before we relocate.
I would be overjoyed to have that problem solved before we leave!
Thanks so much for your advice, Sandra. On the whole, I can't wait to go!
I relish the thought that in six months we'll probably be feeling right at home in Berlin!
I'm really looking forward to living in Berlin.
Would it be possible to give me some guidance on the matter?
Could you adviseme in my choice of a language-training program?
Dear Jim,
I've been invited to speak at my neighborhood association, and was wondering if you
had any specific pieces of advice about public speaking. I've asked some friends and
family, but no one has had any pointers on the matter. I've searched the Internet for a
few tips. I've found some general words of wisdom, but I'd really appreciate it if you
could personally advise me. Which steps do you suggest I take first?
Thanks,
Michelle
I was hoping that you might be able to give me some guidance,
I was wondering if there was any advice you could give me
based on your own experience of moving abroad.
Is there anything you would recommend to an American moving to Germany?
Do you have any words of advice to help me adjust to working in a German company?
While I'm here, do you have any insights into German work culture that would be
helpful?
Three years from now I will have visited the places I've always dreamed of.
We will write the report before we present the project.
We will have written the report before we present the project.Solución Validar
He will respond before next week.
He will have responded before next week.

242. Solución Validar
They will discuss the presentation before 4:00 p.m.
They will have discussed the presentation before 4:00 p.m.
Ideally, she'll have found her bearings by the time I get there.
Hopefully, she'll have already settled in by the time I arrive.
By the time I arrive, she'll have had almost two months to settle in.
By the time I get there, she'll have been taking German lessons for two months,
When I finally get there, she'll have been taking German lessons,
She'll have been speaking German at work for almost two months by the time I arrive,
but by the time I'm done with the program, I'll certainly have perfected my German!
By the time I've completed the program, I'll have mastered business German!
History of a Business
Socializing
Objetivo general
Talking about your company in an informal setting
By the end of this lesson, you should be able to participate in a conversation in which you
discuss your company in an informal setting. You will first listen to a conversation where
Audrey tells an entrepreneur about starting her business, then complete the accompanying
exercises. The exercises will help you understand and assimilate the concepts—outlined in the
Objective—that will enable you to communicate in this and other similar situations.
Competencias a desarrollar
Expresión escrita
Expresión oral
Comprensión oral
Nociones de gramática
Compound adjectives
Past perfect
Reinforcing the comparative
Familias léxicas
Corporate strategy (partnership, to join forces, to take over, ...)
Progression (to venture, to get off the ground, rise, ...)
Description and characterization (first-rate, franchise, multinational, ...)
Development & expansion (to corner the market, to lead the field, innovation, ...)
Problems and disagreements (setback, hurdle, ups and downs, ...)
Actos de habla
Describing a company

243. Giving information about a company's history
Giving information about a company's projects
Minimizing something's flaws and drawbacks
Nociones de vocabulario
Expressions of increase
Concession and opposition
Desarrollo
Exportar
AudioWindows Mobile
Actividades Temas
1. Soporte pedagógico : Soporte audio Words of Wisdom
2. Rellenar huecos About the Audiovisual Aid or Text 1
3. Palabra correcta About the Audiovisual Aid or Text 2
4. Pregunta de comprensión About the Audiovisual Aid or Text 3
5. Asociar palabras About the Audiovisual Aid or Text 4
6. Palabra correcta About the Audiovisual Aid or Text 5
7. Pregunta de comprensión About the Audiovisual Aid or Text 6
8. Palabra correcta About the Audiovisual Aid or Text 7
9. Soporte pedagógico : Responder de otra manera Words of Wisdom
10. Rellenar huecos About the Audiovisual Aid or Text 8
11. Palabra correcta About the Audiovisual Aid or Text 9
12. Soporte pedagógico : Diálogo expresión Words of Wisdom
13. Recurso didáctico : Ficha de vocabulario Corporate Strategy/Progression
14. Pregunta de comprensión A Big Year
15. Ordenar la frase - Oral Past perfect
16. Rellenar huecos Corporate strategy
17. Palabra correcta - Oral Corporate strategy
18. Rellenar huecos Progression
19. Pregunta de comprensión Sales Growth
20. Palabra correcta - Oral Expressions of increase
21. Transformar las frases Past perfect
22. Redacción de documentos A New Location
Giving information about a company's
23. Pronunciar frases (x9)
history
Minimizing Something's Flaws and
24. Recurso didáctico : Ficha de vocabulario
Drawbacks
25. Pregunta de comprensión Rumors
26. Palabra correcta - Oral Problems and disagreements
27. Asociar palabras Problems and disagreements
28. Rellenar huecos Reinforcing the comparative

244. Luke: Hi, you must be Audrey. Thanks so much for agreeing to meet with me today. To make sure I
get my business started off on the right foot, I really need to do my research.
Audrey: No problem, I'm glad I can help. Sounds like you've got some big plans ahead of you.
Luke: Yes. That I do.
Luke: So what made you decide to open the first Audrey's Petal Shoppe?
Audrey: I had been considering starting my own flower shop for quite some time, and when my
sister finished up her business management degree, it seemed like the perfect opportunity.
Luke: I see.
Luke: It takes a lot of courage and energy to take on such a big project, not to mention the
financial investment. It must have been difficult to come up with the funding for such a project.
Audrey: Well, actually it wasn't nearly as hard as you'd think.
Luke: Really? That's definitely something I'm struggling with. If you don't mind my asking, could
you explain how you went about that?
Audrey: We wrote up a very detailed business plan and emphasized what our store would
contribute to the local community. The bank seemed to be very impressed.
Luke: Wow, that's great!
Luke: Did it take long to get things up and running?
Audrey: Even though it was quite time-consuming, we enjoyed what we were doing. We first
opened our doors in 1993, just nine months after getting the loan approved.
Luke: You worked quickly, then.
Luke: What made you decide to venture into online sales?
Audrey: We wanted to find a way to boost sales in our first store in order to open a second one.
We thought that having our own website would help increase our numbers.
Luke: I see.
Luke: And what kind of effect did your first webpage have on sales?
Audrey: The initial results were not nearly as consequential as we had hoped because we designed
the site ourselves and got in way over our heads.
Luke: Oh, that's too bad.
Luke: So what was your next move, then?

245. Audrey: After our initial setback, we decided to join forces with a web designer, whom we took on
as part-time staff. He revamped our page, making it more attractive and user-friendly.
Luke: That's great.
Luke: And in hindsight, was that a good decision for the company?
Audrey: Absolutely. This move contributed to a significant rise in both our in-store and online
sales, which allowed us to open up two more locations in the city.
Luke: That's great! So you've just continued along that path up till now?
Audrey: Not exactly. We wanted to keep growing, so we sought out some alternative strategies
that would allow us to expand our client base.
Luke: Uh-huh...
Luke: And how did you go about that?
Audrey: Although we struggled a bit at first to decide which route to take, we finally decided to
propose a partnership with The Gift Manager. Have you heard of them?
Luke: No, I'm afraid I haven't.
Luke: What exactly do they do?
Audrey: It's a Chicago-based online gift company that specializes in personalized corporate gifts. It
just seemed logical to add flowers to the list of products they offer.
Luke: Oh, yes. That does sound familiar, now that you mention it.
Luke: How has the partnership affected your business?
Audrey: There were some hurdles to jump early on, but over time it became even more successful
than we'd imagined it would.
Luke: How did you turn things around?
Audrey: We renegotiated the contract and invested in a joint advertisement on local television.
Our overall sales figures have skyrocketed since then. We couldn't be happier about it.
Luke: That's great to hear!
Luke: So, now what's in store for Audrey's Petal Shoppe?
Audrey: We're anticipating quite a bit of recruitment in the next couple of months. We really need
to reinforce our teams before the busy holiday season.
Luke: I can imagine it gets pretty hectic that time of year.

246. Luke: Are there any other avenues of growth you foresee in the years to come?
Audrey: We want to use the momentum created by this partnership to help us corner the market
for corporate events. Analyzing some new marketing techniques is also on our agenda.
Luke: That's great. It sounds like things are really going well for you, Audrey.
When Audrey first opened her flower shop, it was a family-runbusiness.
web-based
multinational
franchise
family-run
What are Audrey's goals for the future?
She would like to branch out into corporate events.
She would like to research further partnerships.
She would like to improve their website.
She would like to find more funding.
There were some hurdles to jumpearly on, but over time it became even more
successful than we'd imagined.
hurdles to jump
doors to open
sales to boost
routes to take
What is Audrey doing when she says: The initial results were not nearly as
consequential as we had hoped?
She is minimizing the website's initial poor results.
She is emphasizing the positive outcome of the website.
She is highlighting her disappointment with the website's complete failure.

247. She is minimizing the website's outstanding performance.
We decided to join forceswith a web designer, whom we took on as part-time staff.
renegotiate
specialize
join forces
open doors
Hi, you must be Audrey. Thanks so much for agreeing to meet with me today. To make
sure I get my business started off on the right foot, I really need to do my research.
Oh, it's my pleasure. I'm glad to help out. From what I've heard from Susan, it sounds
like you're on the right track.
I'm happy to help. It seems like just a few years ago I was in your shoes, trying to get
my own business up and running.
So what made you decide to open the first Audrey's Petal Shoppe?
Well, Audrey's started when my sister and I decided to put our heads together and
open a flower shop in town. She had just graduated from business school, so the
timing was perfect
It takes a lot of courage and energy to take on such a big project, not to mention the
financial investment. It must have been difficult to come up with the funding for such a
project.

248. Surprisingly enough, coming up with the funding was far easier than we'd thought it
would be. Really? That's definitely something I'm struggling with. If you don't mind
my asking, could you explain how you went about that?
In our business proposal, we made sure to highlight how much our store could bring to
the community. The bank seemed to be almost as enthusiastic about it as we were.
Underlining what our business would bring to the local community helped the bank to
see that our intentions were good. The rest just fell into place without a hitch.
Did it take long to get things up and running?
Just about nine months after the loan was approved, we were able to celebrate our
grand opening. Although it took a lot of time and work, it was really worth it in the
end.
Not as long as you'd think. We worked hard for nine months and were able to open our
doors just in time for Mother's Day. That was very rewarding.
What made you decide to venture into online sales?
In a big city like this, it's easy to be invisible to people. We needed to find a way to
make ourselves seen and promote company growth. A good website seemed to be the
key.

249. I knew that if we wanted to be competitive in today's market, we'd have to keep up
with technology in order to grow and expand, which, even back then, meant having a
webpage.
And what kind of effect did your first webpage have on sales?
There were a few unforeseen problems after the page was launched, most likely due to
the fact that we created the site ourselves. We didn't realize how much work it would
be.
It wasn't quite what we had hoped for, because the page was not very user-friendly.
We tried to design the site ourselves, but we just didn't have the know-how
So what was your next move, then?
We decided it was time to expand our staff by hiring a web designer. He really got the
site off the ground and sparked people's interest with it.
Although the first site did not go as planned, we were convinced that online sales
would be our key to success, so we decided to hire a web designer.
And in hindsight, was that a good decision for the company?
It was. It worked out very well. The newly designed website brought us a great deal of
business, and things just snowballed from there.

250. Yes. And thanks to his expertise, our sales figures started to climb steadily, allowing us
to invest in a second, and later on, a third store.
That's great! So you've just continued along that path up till now?
No, actually, we wanted to make sure that our client base would continue to grow, so
we did some research to find out how we could extend our reach and attract new
clients.
Well, no. We didn't stop there. We were on a roll, so we decided to try to reach a
different kind of client.
And how did you go about that?
We mulled it over for quite some time before we came to a conclusion. We decided to
offer our services to The Gift Manager in the form of a partnership.
After much deliberation, we finally decided to propose a partnership agreement to The
Gift Manager. Have you heard of them before?
What exactly do they do?
They're a first-rate corporate gift company that sells exclusively online. They were
looking to add flowers to their product line, so we jumped at the chance.

251. They sell a wide variety of high-end personalized corporate gifts online. Flowers
seemed to be just the thing they were missing.
How has the partnership affected your business?
Even though we had our share of ups and downs in the beginning, by the end of the
deal, we were quite pleased with the results.
Although it had little effect at first, the end result was far more successful than we'd
thought it would be.
How did you turn things around?
It took some reworking of the contract as well as a mutual effort and investment for
advertising, but now it seems to be a win-win situation.
Some renegotiating was necessary to get things moving in the right direction, but it's
been smooth sailing ever since.
Actually, it wasn't as big of a challenge as we had expected.
So, now what's in store for Audrey's Petal Shoppe?

252. We hope to increase our overall staff by nearly 20% this year. It's an optimistic
number, but we feel it's an attainable goal based on last year's sales figures.
That's great to hear, Audrey
Are there any other avenues of growth you foresee in the years to come?
At this point, we are preparing an offer for some commercial space on 12th Avenue.
We also plan to implement some new marketing strategies next year.
We are planning to reinforce our delivery network and up our marketing efforts this
year. We also foresee opening a fourth location in the city by the end of next year.
Surprisingly enough, coming up with the funding was (not nearly as hard as) far easier
thanwe'd thought it would be.
not quite as easy as
far easier than
quite as challenging as
far more difficult than
to anticipate
to branch out
to diversify
to go public
to implement
to incorporate
to join forces
partnership

253. to reinforce
to take over
Progression
at first
to fall into place
to get off the ground
to open doors
over time
rise
to snowball
to venture
Last year was a big year for Gosdon. We had just opened a franchise in Cheyenne
when we decided to implement a new marketing strategy, because we anticipated that
it would open new doors for us. It was a smart move, because just before, we had
joined forces with Rains Corporation, which had recently gone public. In which of the
following sentences are the events placed in chronological order?
First, Gosdon opened a franchise in Cheyenne. Second, Rains Corporation went
public. Third, Gosdon and Rains Corporation joined forces. Finally, Gosdon
implemented a new marketing strategy.
First, Rains Corporation went public. Second, Gosdon joined forces with Rains
Corporation. Third, Gosdon opened a franchise in Cheyenne. Finally, Gosdon
implemented a new marketing strategy.
First, Gosdon implemented a new marketing strategy. Second, they opened a
franchise in Cheyenne. Third, Rains Corporation went public. Finally, Gosdon and
Rains Corporation joined forces.
First, Gosdon and Rains Corporation joined forces. Second, Gosdon
implemented a new marketing strategy. Third, Gosdon opened a franchise in
Cheyenne. Finally, Rains Corporation went public.

254. We had just opened a franchise when we decided to implement a new strategy.
We made the decision to diversify our product line almost two years ago by adding
high-end products
As you can see, the sales figures have been climbing dramatically over the past few
months as a result of our investments.
Sales are up since January, but this month's figures just barely inched up over last
month's.
Our sales figures have been rising steadily this quarter due to our continued
efforts.
The sales figures are through the roof this quarter as a result of our successful ad
campaign.
Due to poor sales, this month's figures just barely inched up over last month's.
We were reinforcing our team before we opened a new office.
We had been reinforcing our team when we opened a new office.Solución
Validar
We were anticipating a market change before we signed a new partnership.
We had been anticipating a market change when we signed a new partnership.
Solución Validar
We were diversifying our product line before we went public.
We had been diversifying our product line when we went public.
You are the public relations officer for a large company that has just moved to a new
city. Write a short article (approximately 80 words) for the local newspaper, giving
information about your company's history and the reasons for the company's move.
Use the following words to help you:
Palabras clave
> to anticipate
> to branch out

255. > to expand
> partnership
> to take off
> to venture
Palabras escritas: 0
SoluciónEjemplo de redacción
As you may know, our company has relocated to your city. Although we manufacture
beauty products, we recently decided to branch out into clothing sales. As part of this
new venture, we decided to enter into a partnership with a local company, so it made
sense that we relocate our operations to your city. We anticipate that this move will be
beneficial for us and for the community. We have already started to expand our
workforce, and we believe that sales will really take off by next year.
We first opened our doors in 1993, just nine months after getting the loan approved.
Just about nine months after the loan was approved,
we were able to celebrate our grand opening.
We decided it was time to expand our staff by hiring a web designer.
This move contributed to a significant rise in both our in-store and online sales,
We wanted to keep growing, so we sought out some alternative strategies
we finally decided to propose a partnership with The Gift Manager.
We renegotiated the contract and invested in a joint advertisement on local television.
Our overall sales figures have skyrocketed since then.

256. accidental
downside
drawback
flaw
hitch
hurdle
setback
shortcoming
unforeseen
ups and downs
You are having lunch after a trade show with a potential client when she says: While I
am interested in your product, I have heard rumors that your company is going to be
taken over by a competitor. Frankly, I'm not sure I want to invest in a company in that
kind of situation. Which of the following sentences could you use to minimize the
negative impact of the takeover?
Yes, there are a number of downsides to the takeover. I would be careful with my
money as well, if I were in your shoes.
Well, any new venture can be a roller coaster, so some ups and downs are to be
expected, but I'm sure things will smooth themselves out quickly.
I think you're not as worried as you could be about the takeover. The hurdles we
face are overwhelming, and there are no guarantees that we will be more efficient in
the end.
I agree, and I'm just as concerned as you are about the drawbacks that a takeover
would have. I worry that other clients will feel the same way.
Any new venture can be a roller coaster, so some ups and downs are to be expected.

257. History of a Business
The forecast for the next quarter is not nearly as high as we had hoped, although
things are looking up for the spring.
Which of the following sentences could you use to minimize the problems your team
faced with the company's latest ad campaign?
We had some unforeseen expenses that ate up a lot of the revenue we generated.
We hit a hitch in the fourth week of our campaign when the newspaper workers
went on strike.
Even though the late start was quite a setback, we still managed to generate
decent sales figures.
Our predictions were flawed because we didn't target the right demographic.
Validar Solución
We hit a snag, but we delivered on time. (even though)
Even though we hit a snag, we delivered on time.Solución Validar
There were some ups and downs, but the partnership was worth it. (though)
Though there were some ups and downs, the partnership was worth it.
Solución Validar
We had an initial setback, but we managed to open our doors in October. (and yet)
We had an initial setback, and yet we managed to open our doors in October.
Well, actually it wasn't nearly as hard as you'd think.
Actually, it wasn't as big of a challenge as we had expected.
The initial results were not nearly as consequential as we had hoped
It wasn't quite what we had hoped for, because the page was not very user-friendly.
There were a few unforeseen problems after the page was launched,

258. There were some hurdles to jump early on,
but over time it became even more successful than we'd imagined it would.
Although it had little effect at first,
the end result was far more successful than we'd thought it would be.
Even though we had our share of ups and downs in the beginning,
by the end of the deal, we were quite pleased with the results.
acclaimed
based
first-rate
franchise
multinational
to trade
Our company has its headquarters in San Francisco, and is run by Mr. Hackel and his
daughters. We develop competition mountain bikes and have won many awards for our
products. We are at the top of our class, and many critics have praised our work.
Which of the following best describes this company?
This company develops mountain bikes for girls. They are relatively unknown by
critics, but they compete in bicycle races.
This company is a San Francisco franchise that is part of a multinational chain.
Their bicycles are first-rate, but they are not famous.
This is a foreign-owned company that is based in San Francisco. They are publicly
traded and develop mountain bikes for families.
This is a family-run, San Francisco-based company. They are highly acclaimed, and
they develop award-winning bicycles.
This is a family-run, San Francisco-based company.

259. headquarters based in the U.S.
U.S.-based headquarters
Solución Validar
a product that is known well
a well-known product
Solución Validar
a client base that is growing quickly
a quickly growing client base
Solución Validar
service that is oriented toward the customer
customer-oriented service
Solución Validar
research that is driven by results
results-driven research
Actually, it all started as a family-run local business.
I knew that if we wanted to be competitive in today's market,
we'd have to keep up with technology in order to grow and expand,
It's a Chicago-based online gift company
It just seemed logical to add flowers to the list of products they offer.
It just seemed logical to add flowers to the list of products they offer.
They're a first-rate corporate gift company that sells exclusively online.
They sell a wide variety of high-end personalized corporate gifts online.
to blaze a trail
to corner the market
cutting edge
innovation

260. to lead the field
to make a name for oneself
momentum
outlook
prototype
How would you continue the following presentation about your company's plans for the
future? Looking forward to the next few years, our company has a number of projects
that are already underway. We want to use the momentum from our last campaign to
help us corner the market on shoes made from recycled materials.
The current state of our development is right on target, and at this very moment
we are analyzing the results of our research.
Our innovations over the past three years have already made us a market leader.
Up until now, we've managed to make a name for ourselves as being on the
cutting edge of textile innovations.
We anticipate that innovations in recycling technology will help us lead the field
within the next two years.
We anticipate that innovations will help us lead the field.
The outlook for our company's growth over the next five years is promising.
We're anticipating quite a bit of recruitment in the next couple of months.
We hope to increase our overall staff by nearly 20% this year.
We'll primarily be concentrating on recruiting drivers for our delivery fleet
We want to use the momentum created by this partnership
to help us corner the market for corporate events.
We are planning to reinforce our delivery network
We also foresee opening a fourth location in the city by the end of next year.
At this point, we are preparing an offer for some commercial space on 12th Avenue.
We also plan to implement some new marketing strategies next year.

261. Hotel Brochure
competitive
cutting edge
effective
expertise
flexible
high-quality
ideal
innovative
market leader
personalised
reliable
successful
tailor-made
user-friendly
versatile
Rates
flat rate
going rate
minimum charge
price range
quote
You have just read a brochure about a hotel and its surrounding area. Now imagine

262. you work for a web design company and have been asked to write a brochure
(approximately 120 words) about your company and the services it offers. Your
brochure should include the following words:
Palabras clave
> web design
> range of services
> prices
> team
> development
> rates
> technology
> support
Palabras escritas: 0
@€₤$
SoluciónEjemplo de redacción
DiZ Max provides a full range of services to suit your web design needs, at unbeatable
prices!
With our team's expertise in different areas of web design, you are guaranteed a high-
quality, innovative service from one of the leading technology firms.
About Us
Established in 1989, DiZ Max provides its clients with cutting edge technological
solutions. We use various scripts in order to customise your web page in accordance
with your needs.
Our clients benefit from:
comprehensive technical support
an installation and configuration service
tailor-made development
monthly updates
Our Rates
Our rates are competitive and flexible according to your personal requests.
Please don't hesitate to ask us for a free, customised quote.

263. The Order
Objetivos de la lección
Professional Interaction
Objetivo general
Negotiating a price with a cooperative client
You are about to take part in a conversation. You are the sales manager at Athena Cell Phones.
You meet with Mr. Johnson who wants to equip his rental car fleet with telephones. Once you
have finished the conversation, complete the accompanying exercises. The exercises will help
you understand and assimilate the concepts—outlined in the Objective—that will enable you to
communicate appropriately in similar situations.
Competencias a desarrollar
Expresión escrita
Expresión oral
Comprensión escrita

264. Comprensión oral
Nociones de gramática
Regular comparatives
Irregular comparatives
Use of the pronoun 'one'
Familias léxicas
Situation in time (to get down to something, to move along, to get started, ...)
Prices & payments (to give someone a good price, to give someone a good deal, to
throw something in, ...)
Criteria to measure the quality of a service (to fit a need, tailor-made (for someone),
made-to-order, ...)
Fonética
Intonation and stress
Nociones culturales o sociolingüísticas
'Shall'
Actos de habla
Opening a negotiation
Understanding a need
Praising someone or something
Making an offer
Desarrollo
Exportar
AudioWindows Mobile
Actividades Temas
1. Soporte pedagógico : Diálogo descubrimiento Making a Sale
Forward Progress/The Right Price/The
2. Recurso didáctico : Ficha de vocabulario
Product
3. Pregunta de comprensión Negotiations
4. Palabra correcta Situation in time
5. Ordenar la frase 'Shall'
6. Pregunta de comprensión The Offer
7. Pregunta de comprensión The Ideal Product
Regular comparatives/Irregular
8. Transformar el texto
comparatives
9. Ordenar la frase Use of the pronoun 'one'
10. Palabra correcta Prices & payments
11. Pregunta de comprensión The New Model
12. Pregunta de comprensión A Discount
13. Recurso didáctico : Explicaciones clave Review of concepts covered
14. Pronunciar palabras (x18) Business Negotiations
Opening a negotiation/Praising someon
15. Pronunciar frases (x12)
something/Making an offer
16. Soporte pedagógico : Diálogo expresión Making a Sale

265. Excuse me, I'm looking for the sales manager.
Yes! That's me. Hello, Mr. Johnson.
I'm the sales manager. You must be Mr. Johnson.
You're talking to him! I take it you're Mr. Johnson.
Pleased to meet you. My appointment's for 10.15, but I'm a little early. I wasn't sure
how long the cab would take.
I'll be with you in a minute. How about some coffee?
Traffic's quite light at this time of day.
No problem. Is this your first time in the States?
You come back with Mr. Johnson's coffee.
O.K.! I'm all yours.

266. Sorry to have kept you waiting.
Well! As I mentioned when we last spoke, we intend to equip our car rental fleet with
car phones.
How big is your fleet?
We operate about 2000 vehicles, and we plan to equip roughly 10 percent with car
phones.
We can give you a good price on two hundred units.
So we're looking at two hundred units, right?
What sort of discount could you give us for an order of that size?
How about 10 percent off the list price?
We can offer you 10 percent on our basic model.
What model did you have in mind?
The GSM 41P in your catalog looked like it'd fit our needs.

267. That model's no longer available.
What model would you suggest as an alternative?
Have you thought about using a hands-free model?
Have you considered a hands-free model?
to get down to
to get going on something
to get started
to get the ball rolling
to get straight to the point
to go ahead with
to move right along
The Right Price
added value
free of charge
to give someone a good price
intangible
to make a deal
next to nothing
risk-free
to throw in
The Right Product
to adapt
customized
to fit someone's needs
made-to-order

268. specially made
Which of the following would be an appropriate way to open a negotiation process?
Glad to see you again. Shall we get down to business, then?
Moving right along, I think you'll find that our new line features the kind of state-
of-the-art technology you value.
It's a pleasure to finally meet you in person. Did you have any trouble finding the
office?
To get to the point, I really believe you won't find a better combination of quality
and affordability anywhere else.
Shall we get goingon the demonstration now, so we can break for lunch in an hour or
so?
get down
move right
get going
go forward
Let's get the ball rolling, shall we?
Which of the following demonstrates the least appropriate use of stress and intonation
during a negotiation?
Let's think about lowering your price by $25.
Let's think about lowering your price by $25.
Let's think about lowering your price by $25.
Let's think about lowering your price by $25.
What I'm looking for is a top-of-the-line model: something tailor-made and elegant,
that won't wear down or break after a few months. Anywhere between $250 to $400
would be acceptable, so I'm hoping you'll be able to accommodate me.

269. The person is looking for a well-designed, customized, and durable model of the
highest quality available. The price must fall within a certain range.
The person is looking for a high-quality, standard model that will last for at least
a few months. Price and design are irrelevant.
The person is looking for a luxury model that combines durability and classic
design. The price is not very important.
The person is looking for a popular and high-quality model with a standard
design. It must remain in good working use for a long time, and the price should be
at least $250.
The powerful new vacuum cleaner features a better filtering system and a smaller,
sturdier body. The redesigned engine produces less noise than ever. A longer hose
extension will allow you to reach further into those difficult corners. The improved
click-and-open feature makes it easier to dispose of and replace filter bags.
Combining quality and value, you won't find a better model on the market.
Both models are excellent, but the latest one is easier to use .
If you sign up for our special offer today, I'll be happy to throw inan extra set of
cutlery.
fit in
throw down
throw in
If you wanted to make a client an offer, which of the following would not be
appropriate?
As you can see from the catalog, our newest model offers an incomparable
combination of quality and value. I'm willing to throw in three complementary
accessories if you decide to purchase today.
As you can see from the catalog, we're offering our latest high-end model at a very
competitive price. And since you're such a valued customer, I'll mark it down an extra
three percent today.

270. As you can see, our latest model is a state-of-the-art product with sleek new
features. I'm willing to knock off $100 from the list price to fit your budget.
As you can see from the catalog, our newest model is unbeatable in terms of
efficiency, design quality, and special features. I think you'll find it meets your needs
perfectly.
Your client owns the older model of a briefcase you are selling. You want to suggest
that he purchase the latest model since it has new and improved features and would
better suit his needs. The briefcase costs $60 but you are willing to sell it to your client
for $40. Which of the following would be the most appropriate way to make this offer?
The new model is completely different from the old one, so I'm sure you'd prefer it.
None of the features are the same. I can offer it to you for $40 instead of $60.
Our new model has new features and an improved design, but I'm not sure you'd
notice a difference in terms of convenience or comfort. If you're interested, though, I'll
give you a special $60 discount.
Our new model looks a lot like the one you own, but it has completely new
features. I really think you'd be happier with the design of the new one. Would a $40
discount work for you?
The new model has all the features you love, but it is more lightweight and
compact. I think it would allow you even greater comfort and convenience. It's listed at
$60 but I'll be happy to take off $20
Okay! Let's get down to business.
Great. Let's move right along, then.
Let's get started, then, shall we?
We can give you a good price on two hundred units.
How about 10 percent off the list price?
We can offer you 10 percent on our basic model.
The GSM thirty-four T
is less expensive.
Yes, on that model we could give you 15 percent.

271. Oh yes! If anything, slightly better.
It's less expensive thanks to improved manufacturing.
Oh yes! The quality's just as good.
Delivery Time
Objetivos de la lección
Professional Interaction
Objetivo general
Negotiating a deadline with a cooperative client
You are about to take part in a conversation. You are the sales manager at Athena Cell Phones.
You meet with Mr. Johnson who wants to equip his rental car fleet with telephones. Once you
have finished the conversation, complete the accompanying exercises. The exercises will help
you understand and assimilate the concepts—outlined in the Objective—that will enable you to
communicate appropriately in similar situations.
Competencias a desarrollar
Expresión escrita
Expresión oral
Comprensión escrita
Comprensión oral
Nociones de gramática
Approximation
'Should' and 'Ought to': probability
Modal auxiliaries
'When,' 'while' + present
Use of the present conditional
Familias léxicas
Duration (delay, to take..., ...)
Project management (to be snowed under , to be behind on something, overbooked,
...)
Complaints (to compensate for, compensation, to make up for something, ...)
Actos de habla
Making predictions
Expressing uncertainty
Justifying a possibility
Offering compensation
Desarrollo
Exportar
AudioWindows Mobile
Actividades Temas
1. Soporte pedagógico : Diálogo descubrimiento Negotiating
2. Recurso didáctico : Ficha de vocabulario Deadlines/Workload/Complaints and Cl

272. 3. Pregunta de comprensión Project Deadline
'Should' and 'Ought to': probability/Mo
4. Transformar el texto
auxiliaries/Use of the present condition
5. Palabra correcta Approximation
6. Palabra correcta 'When,' 'while' + present
7. Pregunta de comprensión Estimates
8. Pregunta de comprensión Setbacks
9. Pregunta de comprensión Extensions
10. Palabra correcta - Oral Project management
11. Pregunta de comprensión Compensation
12. Palabra correcta - Oral Complaints
13. Recurso didáctico : Explicaciones clave Review of concepts covered
14. Pronunciar palabras (x21) Delivery Negotiations
Making predictions/Expressing
15. Pronunciar frases (x22) uncertainty/Justifying a possibility/Offe
compensation
16. Soporte pedagógico : Diálogo expresión Negotiating
They have to be installed by specialists, don't they?
If you buy two hundred, we'll install them for only 20 dollars each.
We really need to have them as soon as possible, say by the end of the month.
I don't think we can install them in 2 weeks.
That only gives us 2 weeks. I don't think we can manage that.
I'll have to see how many we have in stock.

273. Well! What's the earliest you can let me have them?
I'll have to check with our technicians.
I think we can manage about fifty a week.
We can supply 90 by the end of the month. The rest by the fifteenth of next month
How quickly can you get back to me?
Please be patient. I'll get back to you as soon as I can.
I'm sure I can give you an answer by tomorrow.
Your next meeting is via videoconference with the general manager of a large U.S.
supermarket chain. Sitting at your desk at Cellular Phones, you can see Mr. Flowers,
on the screen, sitting behind his desk.
Mr. Flowers, I'm very pleased to see you again.
Glad to meet you, Mr. Flowers.
I met your assistant at the trade show.
I was interested in your lightweight cell phones.

274. Where would you be using them?
With any special features, or just the basic model?
What in particular did you like about them?
The phones would be used to contact managers in larger stores and warehouses. The
loudspeaker systems we looked at can't handle our current on-site demands.
The GSM 173 would fit your needs perfectly.
That's what my assistant thought when she saw the brochure.
I'll be honest with you, though; we are also looking at a Futronics model. It got some
very good press at the trade show in Boston.
A very slim model, not cumbersome at all.
I appreciate your honesty. It's nice to know where we stand.
Yes, I saw it there, too.
We were hoping to install a minimum of ten phones per location.
How many locations did you have in mind roughly?
Obviously keeping future expansion in mind.
That shouldn't be too difficult to install.
All of our warehouses, to start with. So that would be around thirty.

275. These systems are easy to set up. It's when they break down that the real problems
begin.
It should take us at least a month to equip thirty locations.
It would normally take a day or two to install the cables and another to train your
staff.
That doesn't happen often, does it?
It sounds like there's some doubt in your mind. How long might it really take, looking
at the worst-case scenario?
At the moment we're snowed under with work.
Business must have improved tremendously when you won the trade show award.
So how long?
I really can't be specific. I can promise an excellent discount, though.
Let's say seventy days. But you'd get a good discount to compensate for the delay.
Once we receive the phones, I'd say no more than two months.
I'd expect a discount of around 20%.

276. Well listen, I need some time to think about this. I'm still considering Futronics, but I
am leaning more towards you.
Remember that Futronics' phones still haven't been put to the test. Ours have been
tested and are reliable.
Don't forget who won the award, and that we're synonymous with quality and value.
I'm glad to hear that, Mr.Flowers.
Yes, and I don't want to have to upgrade the phones in a couple of years. I'll get back
to you. Bye.
ASAP (as soon as possible)
to be behind
to catch up on
delay
to manage
to push back
to rush
to be set back
to take
waiting period
within
Workload
flooded with
tons of
overbooked
overwhelmed
snowed under
swamped
top priority
Complaints and Claims
approval
to compensate

277. to complain
to make up for
to reimburse
satisfaction
So, if I count the delivery of the materials, installation, finishing touches, it shouldn't
take us more than two weeks to finish, weather permitting of course.
The person is saying that his team will probably be able to complete the project
within two weeks. Weather is never a factor in terms of meeting the deadline.
The person is saying that his team will be able to complete the project within
two weeks. However, bad weather could push back the delivery date.
The person is saying that his team is unlikely to be able to finish the project
within two weeks. However, bad weather could push back the delivery date.
The person is saying that his team will most likely be able to finish the project
within two weeks. Weather will not play a factor in whether the project is completed
on time.
Normally it would take me two weeks to finish, but I'm swamped right now. I should
be able to catch up on the delay by next Friday.
Should anything go wrong, your insurance provider will compensate for the delay.
In addition, we would be more than happy to reimburse you for the extra time spent
on the project.
We will need at leasta month to ship your order. The normal time span for delivery is
six to eight weeks.
close to
less than
at least

278. just under
Once we will have caught up onour delay, we will fill your new order.
catch up on
will have caught up on
will catch up on
Let's say the raw materials arrive by the end of the week. That means we should be
able to complete construction roughly before the end of June.
The person thinks that the materials will arrive by the end of the week but
doesn't believe construction will be finished by June 30th.
The person doubts that the materials will arrive by the end of the week and is
sure that construction will not be finished by June 30th.
The person is sure that the materials will arrive by the end of the week and that
construction will be finished by June 30th.
The person is unsure whether the materials will arrive by the end of the week
but is hopeful that construction will be finished by June 30th.
I really can't say for sure that we will be done with the ad campaign by next Friday. It
depends on a number of factors. Someone was sick last week and that set us back a
few days. Plus we've been snowed under with requests since spring.
The person is unsure whether the ad campaign will be ready by the end of next
week. Her team experienced a few setbacks recently. One of her coworkers was ill
and her team has been behind on work since spring.
The person is confident that the ad campaign will be ready by the end of the
following week despite two recent setbacks: one of her coworkers was ill and her
team has been overworked since spring.

279. The person is sure that the ad campaign will not be ready by the end of the
following week. Her team experienced a few setbacks recently. One of her
coworkers was ill and her team has been overwhelmed since spring.
The person is unsure whether the ad campaign will be ready by the end of next
week. Her team experienced a few setbacks recently. One of her coworkers was ill
and her team has been overbooked since spring.
I can't guarantee you that the job will be finished for October. Ever since last month's
trade show in Dallas, we've been flooded with orders and can't keep up. Of course, I'm
sure you'd prefer that I spend a bit more time on the project so that in the end it is
well done. Quality is our top priority.
The person is saying that she has been overbearing since the expo in Dallas last
month. She prefers to have satisfied customers and is confident that they would like
her to devote extra time for a top-notch job.
The person is saying that she has been swamped with orders since the expo in
Dallas last month. She prefers to have satisfied customers and is confident that they
would like her to devote extra time for a top-notch job.
The person is saying that she has been flooded with orders since the expo in
Dallas last month. She prefers to have satisfied customers and is unsure whether
they would like her to devote more time for a top-notch job.
The person is saying that she has been overwhelmed with orders since the expo
in Dallas last month. She prefers to have satisfied customers and is sure they would
like her to devote less time than for a top-notch job.
Due to the extremely busy holiday season, we are snowed underwith requests.

280. Ten days, that's pushing it. Let's say thirty days, and we give you a substantial
discount to compensate for the delay.
The person is unsure whether the job will be finished within ten days. She is
unwilling to offer compensation for the delay. She will be able to finish the job in
thirty days.
The person believes that the job will not be finished within ten days. She is
offering compensation for the delay. She will be able to finish the job in thirty days.
The person is unsure whether the job will be finished within ten days. She is
offering compensation for the delay. She is even uncertain whether she will be able
to finish the job in thirty days.
The person is confident that the job will be finished within ten days. Therefore,
she will not need to offer any compensation as there will be no delay
In order to make up for the delay caused by circumstances beyond our control, we
will send you a rebate.
I don't think we can manage that.
I don't think we can install them in 2 weeks.
I think we can manage about fifty a week.
We can supply 90 by the end of the month.
The rest by the fifteenth of next month.
I'll have to check with our technicians.
I'm sure I can give you an answer by tomorrow.
We won't have that many until the fifteenth
That shouldn't be too difficult to install.
It would normally take a day or two to install the cable
and another to train your staff.
It should take us at least a month to equip thirty locations.
At the moment we're snowed under with work.
The trade show award has resulted in a lot of extra orders.

281. It's hard to say.
We're behind on several orders.
Let's say seventy days.
But you'd get a good discount to compensate for the delay.
Once we receive the phones,
I'd say no more than two months.
I really can't be specific.
I can promise an excellent discount, though.
The Resignation
to accept a position
handover
hereby
notice
resignation
to serve a company
to step down

282. successor
transfer of responsibilities
It is with regret that I have decided to step downas Sales Manager.
over
up
down
SoluciónValidar
Tema
You have just read a letter of resignation. Now imagine you are a Marketing Manager
writing a letter (approximately 130 words) to your HR Department explaining that you
intend to leave the company. Your letter should include the following words:
Palabras clave
> effective
> handover
> Sales Manager
> successor
> two months
Palabras escritas: 0
SoluciónEjemplo de redacción
Dear Mrs Hunt,
It is with regret that I must inform you of my intention to resign from my position as
Marketing Manager at Camaxsi. My notice will be effective two months from today.
I have enjoyed working at this company over the last three years, but I feel it is time
for a new challenge. Although I have learned many invaluable things during my time at

283. Camaxsi, I have accepted a post in which I feel I will be stretched further.
Although I hope to personally oversee the handover to my successor, the Sales
Manager will handle this should I leave before a replacement has been found.
I wish you and the company much success in the future.
Yours sincerely,
Ralph Mendelson
Business Negotiations
[You are meeting with the sales rep for Shanghai Phones, a Chinese distributor.] Nice
to meet you, Mr. Kelly.
Thanks for meeting with me, Mrs. Li.
It's a pleasure, Mrs. Li.

284. Nice to meet you, too, Mrs. Li.
So, you would like to enter the market here.
My company is looking for a distributor in China.
We are the best distributor in China, Mr. Kelly.
We sell to more than 400 retail stores in Shanghai.
Can you stock our best models?
How many of our models can you stock?
Will you stock all of our models?
However, we want to have a 45% discount on wholesale orders.
That's higher than we can offer.
Our largest discount is 40% on wholesale orders.

285. We never negotiate the discount.
We will increase your sales by 20%.
Yes, but can you guarantee to raise our sales by 20%?
Do you guarantee that our sales will increase by 20%?
Is an increase of 20% guaranteed?
Yes, if you increase the discount.
I can't offer you a larger discount.
We never change our policies.
Our policy is a 40% discount.
Well, what is your biggest expense?
Shipping is our greatest expense.

286. The biggest expense is shipping.
Our largest expense is shipping.
Where is your closest factory?
Our closest factory is near Wuhan.
Wuhan is our closest plant.
The nearest factory is in Wuhan.
O.K., we can pay for all your shipping to Shanghai.
This is becoming more interesting.
But we want exclusive distribution rights for your products in China.
Shanghai Phones can have exclusive distribution rights for a trial period.
We can give you exclusive distribution rights for a one-year trial period.
Athena can give you a trial period of one year.

287. Shall we negotiate the terms of the contract?
Let's discuss this again tomorrow.
O.K., I'll see you tomorrow. Goodbye.
delivery
distributor
factory
in bulk
order
plant
shipping
to stock
supplier
warehouse
wholesale
Negotiations
distribution rights
exclusive
expense
to give an x% discount
to guarantee
market
to negotiate
proposal
to raise
sole
terms
trial period
If we agree to distribute your product, we would like to have exclusive distribution
rights for the South American market. As well as that, we want a discount of 25% on
orders that exceed 11,000 units. If we cannot have exclusive distribution rights, we
would expect a discount of 35% on all orders.

288. The person would like a 25% discount on large orders, a 35% discount on all
other orders, and exclusive distribution rights.
The person would like a 35% discount on all orders as well as a 25% discount
on orders exceeding 11,000 units.
The person would like a 35% discount on all orders as well as exclusive
distribution rights in South America.
The person would like a discount of 35% on all orders if he cannot have
exclusive distribution rights in South America.
We want exclusive distributionrights for this market.
distribution
shipping
ordering
distributor
You (to give) us exclusive rights, we (to sell) to the whole market.
you give us exclusive rights, we will sell to the whole market.
If you give us exclusive rights, we will sell to the whole market.Solución
Validar
You (to pay) for our expenses, we (to distribute) your product.
If you pay for our expenses, we will distribute your product.
Solución Validar
You (to buy) wholesale, you (to get) a good discount.
• If you buy wholesale, you will get a good discount.
If you buy wholesale, you will get a good discount.
You are negotiating a contract with a new supplier, but you find his prices too high.
Which of the following statements would make it clear that you want the price to be
lowered?

289. We would like to order 50,000 units over the first six months, but only if you give
us a 30% discount.
We'll agree to a 30% price increase if you supply us with 50,000 units.
We would like to order 50,000 units, but only if you give us a 30% share of your
profits.
If we sell 50,000 units, we would like to pay for our expenses, including shipping.
Which statement is the most convincing response to the following statement? Sorry,
we never give discounts.
We really think you should give us a discount. We might be able to increase your
sales by 5%.
If you don't agree to the discount, we will find another supplier.
Yes, but other suppliers have given us a discount of 25%. We never negotiate on
discounts.
Yes, but we can guarantee you that by this time next year, we will be selling your
product to over 800 retail stores.
We can negotiate shipping expenses, but we will not lower the price of our product.
The person might give the client a discount and is willing to help with the cost of
shipping.
The person is refusing to give the client a discount on shipping but might lower
the cost of the product.
The person is refusing to give the client a discount, but might help the client
with the cost of shipping.
The person is willing to lower the cost of shipping and might lower the cost of
the product.
We don't give discounts, but we can negotiate a trial period of one year.

290. proposals
discounts
negotiations
expenses
You are negotiating with a new distributor, who explains the following: Our biggest
expense is overseas delivery. Ground deliveries in Europe cost us hardly anything as
we use our company's trucks. But overseas deliveries to Asia cost much more because
not only have shipping expenses increased, but taxes have too. Which response would
be the most appropriate to negotiate with her?
If you agree to the 40% discount in our proposal, you could use one of our
company's trucks for ground deliveries, and we could pay taxes in Europe.
If you agree to the 40% discount in our proposal, we will be happy to pay for
overseas shipping and to pay for taxes in Asia.
If you agree to the 40% discount in our proposal, we would be happy to pay for
ground deliveries in Europe and pay for taxes in Asia.
If you agree to the 40% discount in our proposal, we might pay for ground
deliveries and pay your taxes in Asia.
In our proposal, we have suggested our paying for all your overseas shipping
expenses.
proposal
terms
guarantee

291. You are negotiating with a new distributor, who explains the following: You have a very
interesting product, but I don't think we can take the risk of distributing it in China if
another company is distributing your product in Japan, for example. At the same time,
if we are the sole distributors, how can we be sure that the product will be the success
you say it will? Which answer would be the most appropriate in this situation?
We would be more than willing to give you exclusive distribution rights in Asia.
How about a trial period of six months to begin with? Then we can look at our contract
again.
We do already have a distributor in Japan, and he assures us that our product is a
great success over there.
We would be willing to give you exclusive distribution rights in China, of course.
We can look at our contract in six months' time to see if you would like to renew it.
We will make sure that, for now, our product isn't sold in Japan. If it is a success in
China, perhaps we can look for a distributor in Japan in six months' time.
We are looking for China's best distributor.
Athena wants the most experienced distributor in China.
Our largest discount is 40% on wholesale orders.
We can give you exclusive distribution rights for a one-year trial period.
Athena can give you a trial period of one year.
Shanghai Phones can have exclusive distribution rights for a trial period.
I'm doubtful that I'll have enough time for the exhibition.

292. Informe sintético | sábado, 16 de junio de 2012
Tiempo
Inicio: sábado, 26 de mayo de 2012
Tiempo dedicado: 122 h 49
En detalle
Tiempo de estudio: 122 h 49
Mi programa de formación: 105 h 11
Biblioteca: 0 min
Otros (selección del programa de formación, consulta de la recapitulación, etc.): 17 h 38
Repartición por semana
Tooltip
Tiempo de utilización del programa en las semanas anteriores
Tiempo de utilización del programa esta semana: 26 h 42
Estudio
Competencias desarrolladas

293. Tooltip
Competencias lingüísticas
Nociones de vocabulario (28 %)
Nociones de gramática (15 %)
Competencias comunicativas desarrolladas
Expresión escrita (14 %)
Expresión oral (24 %)
Comprensión escrita (2 %)
Comprensión oral (17 %)

294. +