The document provides four user onboarding text hacks for mobile and web apps. It suggests sending follow-up texts after initial interactions, offering assistance with payment issues, providing timely discount codes, and asking for user feedback to enhance engagement. These strategies aim to improve user retention and facilitate a better onboarding experience.

1. 4 USER
ONBOARDING
TEXT HACKS
FOR MOBILE & WEB APPS

2. TEXT MESSAGE HACKS
FOR WEB APPS

3. #1
THE CHECK UP

4. A FOLLOW UP TEXT IS LESS SPAMMY.
SEND A TEXT AFTER AN INTIAL INTERATION
LIKE A SUPPORT TICKET OR CHAT
HERE’S AN EXAMPLE OF ONE…
!

5. Text after you’ve communicated another way first
Schedule soon after talking so they remember you
Make your SMS short, personal, and to the point

6. #2
PAYMENT
ISSUES
TEXT

7. DON’T LOSE A CUSTOMER BECAUSE OF A PAYMENT
FORM TYPO, OFFER TO HELP BY TEXT
LIKE THIS…
!

8. When you notice an incomplete purchase, reach out
Be proactive and don’t lose a customer

9. TEXT MESSAGE HACKS
FOR MOBILE APPS

10. #3
GIVE A
DISCOUNT

11. SEND A TEXT TO NUDGE ON THE FENCE USERS
AND TO REMIND OTHERS TO ACTUALLY BUY
TRY A TEXT LIKE THIS ONE…
!

12. Texting a timely promo code isn’t spam, it’s helpful
Remove all “salesy” copy, add a real discount, and your text is welcome

13. #4
ASK
QUESTIONS

14. BETTER ONBOARDING COMES FROM FEEDBACK,
TALKING TO USERS GETS FEEDBACK
TEXT A QUESTION TO USERS LIKE THIS ONE…
!

15. Get feedback from certain users, after reaching a certain goal
Make sure your text benefits them more than it helps you

16. SO WHAT
NOW?

17. SEND AN
AUTOMATED
ONBOARDING TEXT
(click me)

18. OR

19. LEARN MORE
ONBOARDING TRICKS
USING EMAIL & PUSH
(click me)

20. THANKS