- Origami Owl got its name from the founder Bella's childhood fascination with origami and use of origami cranes in her room, representing the wisdom needed to start a business. - Living Lockets are customizable jewelry pieces that allow customers to select charms representing things important to them to create a personalized piece telling their story. - Origami Owl jewelry is made of stainless steel, which is hypoallergenic, and plated in 18k gold or rose gold, with enamel painted charms. Purchases should only be made through authorized Origami Owl designers.

1. HOW DID ORIGAMI OWL GET ITS NAME?
Bella, our founder, was fascinated with origami as a child and hung paper cranes around her
room.
When she saw her jewelry business take flight, origami cranes came to mind. But Bella also
wanted to symbolize the wisdom needed to start a business. So, Origami Owl was born — a
name as unique as the jewelry you create.
WHAT ARE LIVING LOCKETS?
It’s been said that Living Lockets are the latest trend in jewelry; but the truth is, they’re so much
more than that! Living Lockets are an extension of YOU – because each and every piece is
custom designed to tell a story of your life and of what’s important to you.
Build your Living Locket in 5 simple steps:
1. Select the CHARMS that tell your story or represent things you love
2. Choose a LOCKET
3. Choose a CHAIN
4. Add a hand-stamped metal PLATE
5. Add a DANGLE (or two!)
Every jewelry creation serves as a reminder of who you are, where you have been, where you are
going and the dreams you carry in your heart. So, look inside yourself to create fun, fashionable,
meaningful jewelry that is as unique as you are.
Every locket tells a story…what’s yours?
HOW MANY CHARMS FIT INTO EACH LOCKET?
Depending on the size of the charms selected:
Mini lockets hold 1-2 charms.
Medium lockets hold 4-7 charms.
Large lockets hold 8-12 charms.
WHAT ARE THE SIZES OF THE LOCKETS?
There are three different locket sizes currently offered.
Mini lockets are about the size of a dime.
Medium lockets are about the size of a nickel.
Large lockets are about the size of a quarter.
DO OUR NECKLACES CONTAIN NICKEL?
Origami Owl’s Living Lockets are stainless steel, which is one of the jewelry industry’s premier
metals because it is completely hypoallergenic. It does not contain nickel and therefore will not
rust or tarnish.
WHAT ARE LIVING LOCKETS MADE OF?
Each piece in our signature jewelry collection has been designed exclusively for Origami Owl.
Each is hand-selected for its high quality and design.

2. Our lockets are crafted using high-quality metals. The base is stainless steel, which is a metal
that is similar in appearance to silver, but is harder, hypoallergenic and will not tarnish –
making it an excellent choice for jewelry! Then they are beautifully plated with 18K Gold
(antique finish) or 18K Rose Gold (polished finish). No competitor to our knowledge
carries either Gold finish.
The enamel in our charms is hand painted by highly skilled artisans. That’s pretty impressive
when you consider that each charm is less than 1/4” in diameter! Our charms will not rust
or tarnish.
WHO CAN SELL ORIGAMI OWL JEWELRY?
Our jewelry line is exclusvey available through Origami Owl Designers via Jewelry Bars,
Catalog Parties and/or their person online store. Purchasing Origami Owl products through one
of these methods ensures you get a genuine product.
HOW DO I CARE FOR MY JEWELRY?
The glass on your Living Lockets is fragile and can break. Handle with grace and caution.
Avoid water. Always remove your jewelry before entering water. Living Lockets are not
waterproof.
Since our jewelry is made with real metals and may naturally lose some luster with time we
suggest you polish it every now and then. To keep it looking as good as new gently rub
all pieces with a dry polishing cloth in a circular motion until the shine is restored.
Remember to take off your jewelry when using harsh chemicals, applying beauty products or
entering extreme heat or cold.
DO YOU OFFER ANY WARRANTIES ON YOUR MERCHANDISE?
We strive for excellence in every area of our business. If you are not completely head over heels
in love with your new jewelry, you can exchange any unworn items. The exchange policy does
not include Party Plan Design Specials.
Within 30 days you can choose to exchange the item or receive a refund, less the cost of shipping
and handling if you request the refund within 30 days of shipment and the product is received at
the Origami Owl Returns Center within an additional 7 days. Items that have been worn are not
eligible for returns. Items not in their original packaging are subject to a 15% restocking fee.
Items that are damaged within transit, break prior to wearing; have a manufacturing defect or are
missing from the shipment which are reported by you to the Origami Owl Returns Center within
30 of shipment are eligible for exchange or refund if received in the Returns Center within 7
days of reporting.
Examples of manufacturer defect include the following:
Non-functional clasp.
Abnormal discolorations beyond normal variations in natural stone colors or tarnishing from
wear or time.
Jump ring or chain link that is not closed properly.
Different from described length.
Epoxy adhesive on the glass or crystals are loose.

3. This warranty does not cover merchandise damaged through normal wear, accident or misuse
(wearing in water, etc). Upon receipt of your order, please check it carefully for accuracy.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of payment for online transactions: MasterCard, Visa and
Discover.
At all of our in-home boutiques we accept: Cash, Check, MasterCard, Visa and Discover.
IS YOUR WEBSITE SECURE?
Origami Owl is committed to protecting your personal information and providing a secure online
shopping experience. We use industry standard encryption and password protection technologies
such as an SSL (Secure Socket Layer). This is a technology used by online sites to provide
secure online transactions.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Due to a significant increase in demand for our products, we are experiencing a temporary
increase in the time necessary to fulfill orders. We are currently fulfilling orders within 10
business days, plus delivery time, which will vary based on your selected shipping method. If
your order contains items that are currently back ordered, please allow 6-8 weeks for delivery of
those items. Please note that if your order contains more than one back ordered item, those items
may arrive separately, based on the earliest date of availability. If you are awaiting the delivery
of more than one back ordered item, you may receive these items over multiple shipments, based
on availability dates. To confirm if a missing item from your order is back ordered, and for
anticipated availability time frames, please contact your Origami Owl Independent Designer. If
you are unable to reach your Independent Designer, our Customer Care team is also available to
assist you. Please send us a message, or call Monday through Friday 7 am MST – 7 pm MST at
(888) 611-2424.
Please note: We are currently experiencing a period of high call and email volume, resulting in
wait times that are much greater than is typical. While wait times for phone calls can vary,
callers may experience hold times up to several hours. To avoid elongated wait times via phone,
please contact us here. We strive to respond to email inquiries within three business days;
however some could experience delays up to ten business