How-Consumer-Sentiment-Analysis-Enhances-Customer-Experience.pdf

Are you aware that 86% of consumers would spend more money simply for a superb customer experience? However, a lot of companies have yet to learn how to hear the voice of the customer through reviews, social media comments, and survey responses. Sure, that negative feedback feels like a punch in the gut. But what if I told you that it can be transformed into a goldmine of insights? Welcome to consumer sentiment analysis, a revolutionary tool that helps brands to analyze customer feedback and take steps toward improving satisfaction. Here at 42Signals, we help brand managers, marketing specialists, and customer experience professionals harness the power of sentiment analysis to transform their brands. https://www.42signals.com/blog/boost-satisfaction-with-customer-sentiment-analysis/