The document discusses key performance indicators (KPIs) for advertising agency account executives. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, determining work procedures, and creating measures. The document recommends keeping the number of KPIs limited to 3-5, linked to strategy and goals. It also lists types of KPIs and directs the reader to additional KPI materials on developing and using KPIs for performance evaluation and management.
This document provides information and resources for evaluating the performance of a sale coordinator. It includes a 4-page job performance evaluation form with sections for reviewing performance factors, employee strengths and accomplishments, areas for improvement, and signatures. It also lists phrases that can be used in a performance review for various factors like attitude, creativity, decision-making, and interpersonal skills. Finally, it outlines the top 12 methods that can be used for performance appraisal, such as management by objectives, critical incident, behaviorally anchored rating scales, and 360-degree feedback. The overall document serves as a guide for formally assessing and documenting a sale coordinator's work performance.
The document discusses key performance indicators (KPIs) for advertising agency account executives. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, determining work procedures, and creating measures. The document recommends keeping the number of KPIs limited to 3-5, linked to strategy and goals. It also lists types of KPIs and directs the reader to additional KPI materials on developing and using KPIs for performance evaluation and management.
This document provides information and resources for evaluating the performance of a sale coordinator. It includes a 4-page job performance evaluation form with sections for reviewing performance factors, employee strengths and accomplishments, areas for improvement, and signatures. It also lists phrases that can be used in a performance review for various factors like attitude, creativity, decision-making, and interpersonal skills. Finally, it outlines the top 12 methods that can be used for performance appraisal, such as management by objectives, critical incident, behaviorally anchored rating scales, and 360-degree feedback. The overall document serves as a guide for formally assessing and documenting a sale coordinator's work performance.
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This document provides information and materials for evaluating the performance of a senior art director. It includes a 4-page performance evaluation form with rating scales for evaluating an employee on various performance factors. It also gives examples of performance review phrases for evaluating attributes such as attitude, creativity, decision-making, interpersonal skills, and teamwork. Finally, it outlines the top 12 methods that can be used for performance appraisal, such as management by objectives, critical incident method, and 360-degree feedback. The document aims to provide a full toolkit for conducting a thorough performance review of a senior art director.
The document discusses key performance indicators (KPIs) for purchasing clerks. It provides examples of KPIs, including metrics for process efficiency and productivity, resources invested, and financial and customer results. It also outlines steps for creating KPIs for purchasing clerks, such as defining objectives, identifying key result areas, and determining methods to measure results. Common mistakes to avoid are creating too many KPIs and ensuring KPIs change to suit goals.
This document contains materials for evaluating the job performance of an internal communications manager, including:
1) A multi-page performance evaluation form with ratings scales to assess an employee's performance, strengths, areas for improvement, and goals.
2) Links to online resources for performance appraisal phrases, forms, and best practices.
3) Examples of performance review phrases to describe an employee's attitude, creativity, decision-making, and other skills in positive and negative terms.
The evaluation form and language are intended to provide a structured approach to documenting an internal communications manager's performance and developing their skills.
The document discusses key performance indicators (KPIs) for hotel duty managers. It provides examples of KPIs, outlines steps for creating KPIs, discusses common mistakes in KPI development, and how KPIs should be designed. The document recommends visiting an external website for additional KPI materials, performance appraisal forms, methods and review phrases related to hotel duty manager evaluation and performance management.
This document contains information about performance evaluation forms and methods for evaluating a sales admin assistant's performance. It includes a 4-page sample performance evaluation form with rating scales for evaluating an employee on various performance factors. It also provides examples of performance phrases for different evaluation criteria and lists the top 12 methods for performance appraisal, describing features of methods like management by objectives, critical incident, behaviorally anchored rating scales, and 360-degree feedback. The document aims to provide useful resources for conducting a sales admin assistant's performance review.
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This document contains information related to performing a performance evaluation for a digital marketing manager, including:
1. Sample performance evaluation forms for a digital marketing manager with rating scales and categories like administration, communication, decision making, etc.
2. Examples of positive and negative phrases that can be used in a performance review for areas like attitude, creativity, decision making, interpersonal skills, and teamwork.
3. An overview of the top 12 methods for a digital marketing manager's performance appraisal, including management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
This document provides a job performance evaluation form for a financial sales consultant. It includes sections for reviewing performance factors, employee strengths and accomplishments, areas for improvement, and a plan of action. Performance is rated on factors such as administration, communication, teamwork, decision-making, customer service, and safety. Sample phrases are provided to evaluate attitudes, creativity, and decision-making skills. The form also includes spaces for employee and supervisor signatures.
This document discusses key performance indicators (KPIs) for a hotel accountant position. It provides steps to create KPIs, including defining objectives, identifying key result areas and tasks, and determining how to measure results. It also lists types of KPIs and cautions against creating too many KPIs or ones that do not change to suit goals. The document recommends KPIs be clearly linked to strategy and empower employees. It directs the reader to an external website for more hotel accountant KPI samples and performance review materials.
This document provides information and resources for evaluating the performance of a pre-sales manager, including:
1. A 4-page job performance evaluation form with rating scales for evaluating various performance factors such as administration, communication, decision-making, customer service, and more.
2. A list of 6 performance appraisal methods that can be used for a pre-sales manager, such as management by objectives, critical incident method, and 360 degree feedback.
3. Examples of positive and negative performance review phrases for evaluating a pre-sales manager's attitude, creativity, decision-making, interpersonal skills, and other qualities.
This document contains information about performance evaluation forms and methods for evaluating a merchandising assistant. It includes a sample performance evaluation form with sections for reviewing job performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures.
The document also lists several effective methods for evaluating employee performance, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback. It provides descriptions and examples of how to use these methods in evaluating factors like attitude, decision-making, problem-solving, and teamwork skills. Overall, the document offers guidance and templates for conducting a thorough performance review of a merchandising assistant.
This document discusses key performance indicators (KPIs) for an food and beverage (f&b) cost controller position. It provides information on developing KPIs, including defining objectives and key result areas, identifying tasks, and determining how to measure results. The document recommends that KPIs be clearly linked to strategy and answer important questions, and emphasizes they should primarily empower employees. It also warns against creating too many KPIs and notes they should change to suit goals over time. Resources for additional KPI samples and materials are referenced.
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This document provides information and resources for evaluating the performance of commercial real estate agents, including:
1. A sample job performance evaluation form with sections for reviewing performance factors, strengths, areas for improvement, and signatures.
2. Examples of performance review phrases for evaluating various skills and behaviors.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
The document discusses key performance indicators (KPIs) for hotel reservation agents. It provides examples of KPIs that can be used, including the number of reservations booked and customer satisfaction scores. It also outlines the steps to create a KPI system for this position, such as defining objectives, identifying key result areas, and determining how to measure results. Finally, it recommends that KPIs should be clearly linked to strategy and empower employees.
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This document contains information about performance evaluation methods and forms for evaluating a call center operations manager. It includes sample performance review phrases, a job performance evaluation form, and descriptions of the top 12 methods for performance appraisal including management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, and 360 degree feedback. The form and phrases can be used to structure annual reviews and evaluate a call center manager's performance on factors such as leadership, decision making, customer service, and teamwork.
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The document discusses key performance indicators (KPIs) for purchasing clerks. It provides examples of KPIs, including metrics for process efficiency and productivity, resources invested, and financial and customer results. It also outlines steps for creating KPIs for purchasing clerks, such as defining objectives, identifying key result areas, and determining methods to measure results. Common mistakes to avoid are creating too many KPIs and ensuring KPIs change to suit goals.
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1) A multi-page performance evaluation form with ratings scales to assess an employee's performance, strengths, areas for improvement, and goals.
2) Links to online resources for performance appraisal phrases, forms, and best practices.
3) Examples of performance review phrases to describe an employee's attitude, creativity, decision-making, and other skills in positive and negative terms.
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This document contains information about performance evaluation forms and methods for evaluating a sales admin assistant's performance. It includes a 4-page sample performance evaluation form with rating scales for evaluating an employee on various performance factors. It also provides examples of performance phrases for different evaluation criteria and lists the top 12 methods for performance appraisal, describing features of methods like management by objectives, critical incident, behaviorally anchored rating scales, and 360-degree feedback. The document aims to provide useful resources for conducting a sales admin assistant's performance review.
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This document contains information related to performing a performance evaluation for a digital marketing manager, including:
1. Sample performance evaluation forms for a digital marketing manager with rating scales and categories like administration, communication, decision making, etc.
2. Examples of positive and negative phrases that can be used in a performance review for areas like attitude, creativity, decision making, interpersonal skills, and teamwork.
3. An overview of the top 12 methods for a digital marketing manager's performance appraisal, including management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
This document provides a job performance evaluation form for a financial sales consultant. It includes sections for reviewing performance factors, employee strengths and accomplishments, areas for improvement, and a plan of action. Performance is rated on factors such as administration, communication, teamwork, decision-making, customer service, and safety. Sample phrases are provided to evaluate attitudes, creativity, and decision-making skills. The form also includes spaces for employee and supervisor signatures.
This document discusses key performance indicators (KPIs) for a hotel accountant position. It provides steps to create KPIs, including defining objectives, identifying key result areas and tasks, and determining how to measure results. It also lists types of KPIs and cautions against creating too many KPIs or ones that do not change to suit goals. The document recommends KPIs be clearly linked to strategy and empower employees. It directs the reader to an external website for more hotel accountant KPI samples and performance review materials.
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1. A 4-page job performance evaluation form with rating scales for evaluating various performance factors such as administration, communication, decision-making, customer service, and more.
2. A list of 6 performance appraisal methods that can be used for a pre-sales manager, such as management by objectives, critical incident method, and 360 degree feedback.
3. Examples of positive and negative performance review phrases for evaluating a pre-sales manager's attitude, creativity, decision-making, interpersonal skills, and other qualities.
This document contains information about performance evaluation forms and methods for evaluating a merchandising assistant. It includes a sample performance evaluation form with sections for reviewing job performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures.
The document also lists several effective methods for evaluating employee performance, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback. It provides descriptions and examples of how to use these methods in evaluating factors like attitude, decision-making, problem-solving, and teamwork skills. Overall, the document offers guidance and templates for conducting a thorough performance review of a merchandising assistant.
This document discusses key performance indicators (KPIs) for an food and beverage (f&b) cost controller position. It provides information on developing KPIs, including defining objectives and key result areas, identifying tasks, and determining how to measure results. The document recommends that KPIs be clearly linked to strategy and answer important questions, and emphasizes they should primarily empower employees. It also warns against creating too many KPIs and notes they should change to suit goals over time. Resources for additional KPI samples and materials are referenced.
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This document provides information and resources for evaluating the performance of commercial real estate agents, including:
1. A sample job performance evaluation form with sections for reviewing performance factors, strengths, areas for improvement, and signatures.
2. Examples of performance review phrases for evaluating various skills and behaviors.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
The document discusses key performance indicators (KPIs) for hotel reservation agents. It provides examples of KPIs that can be used, including the number of reservations booked and customer satisfaction scores. It also outlines the steps to create a KPI system for this position, such as defining objectives, identifying key result areas, and determining how to measure results. Finally, it recommends that KPIs should be clearly linked to strategy and empower employees.
The document discusses key performance indicators (KPIs) for a theatre production manager position. It provides examples of KPIs, performance appraisal forms, and a process for creating KPIs for this role. The document recommends visiting an external website for additional KPI samples and materials related to performance reviews.
This document contains information related to performance evaluation forms and methods for evaluating a telemarketing executive. It includes four pages of a sample performance evaluation form for a telemarketing executive, with sections to rate their performance on various factors and goals. It also provides examples of performance review phrases and the top 12 methods that can be used to evaluate a telemarketing executive's performance, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback. The document serves as a useful reference for evaluating and developing a telemarketing executive.
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This document contains information about performance evaluation methods and forms for evaluating a call center operations manager. It includes sample performance review phrases, a job performance evaluation form, and descriptions of the top 12 methods for performance appraisal including management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, and 360 degree feedback. The form and phrases can be used to structure annual reviews and evaluate a call center manager's performance on factors such as leadership, decision making, customer service, and teamwork.
Hotel revenue manager perfomance appraisal 2tonychoper1504
This document provides information and resources for evaluating the performance of a hotel revenue manager, including:
1. Sample performance evaluation forms for a hotel revenue manager with rating scales and categories like administration, decision making, customer service, etc.
2. Examples of positive and negative phrases to use in a hotel revenue manager's performance review for areas like attitude, creativity, problem solving, and teamwork.
3. An overview of the top 12 methods for a hotel revenue manager's performance appraisal, such as management by objectives, critical incident method, and 360 degree feedback.
Hotel assistant manager perfomance appraisal 2tonychoper3204
This document contains information about performance evaluation forms and methods for evaluating the performance of a hotel assistant manager. It includes a sample performance evaluation form with sections for reviewing performance factors, employee strengths and accomplishments, performance areas needing improvement, and signatures. It also provides examples of performance review phrases for evaluating different skills and examples of top performance appraisal methods like management by objectives, critical incident method, and 360-degree feedback. The document aims to provide hotel managers with resources for effectively evaluating the performance of assistant managers.
Hotel operation manager perfomance appraisal 2tonychoper5704
This document provides information and resources for evaluating the performance of a hotel operation manager, including:
1. Sample evaluation forms for rating a hotel operation manager's performance, with factors like administration, communication, decision-making, and customer service.
2. Examples of positive and negative phrases to use in a performance review for attributes like attitude, creativity, problem-solving, and teamwork.
3. An overview of 12 common performance appraisal methods for a hotel operation manager, such as management by objectives, critical incident reporting, and 360-degree feedback.
Hotel front desk clerk perfomance appraisal 2tonychoper2204
This document contains information about performance evaluation forms and methods for evaluating hotel front desk clerks. It includes a sample performance evaluation form with sections for reviewing job performance, employee strengths and accomplishments, performance areas needing improvement, and signatures. It also provides examples of performance review phrases for various skills and traits as well as descriptions of the top 12 methods for performance appraisal, including management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback. The document aims to provide hotel managers with resources for effectively evaluating front desk clerks.
Hotel night manager perfomance appraisal 2tonychoper5704
This document provides information and resources for evaluating the performance of a hotel night manager, including:
1. A 4-page job performance evaluation form with rating scales for evaluating various performance factors such as administration, communication, teamwork, and customer service.
2. Examples of positive and negative performance review phrases for evaluating attributes like attitude, creativity, decision-making, and interpersonal skills.
3. An overview of the top 12 methods for performance appraisal, such as management by objectives, critical incident method, and 360-degree feedback.
Hotel front desk supervisor performance appraisalbellalalle93
Hotel front desk supervisor job description,Hotel front desk supervisor goals & objectives,Hotel front desk supervisor KPIs & KRAs,Hotel front desk supervisor self appraisal
Hotel front office manager performance appraisalremus853
Hotel front office manager job description,Hotel front office manager goals & objectives,Hotel front office manager KPIs & KRAs,Hotel front office manager self appraisal
This document provides information and resources for evaluating the performance of an assistant hotel manager, including:
- Links to free ebooks and forms for performance appraisals on a website.
- A sample job performance evaluation form for an assistant hotel manager, covering areas like administration, communication, decision-making, customer service, and more. It includes space for reviewing strengths and areas for improvement.
- Examples of performance review phrases that could be used in evaluating an assistant hotel manager's attitude, creativity, decision-making, interpersonal skills, problem-solving, teamwork and other skills.
- An overview of the top 12 methods for performance appraisal, including management by objectives, critical incident, behaviorally
This document provides information and resources for evaluating the performance of a hotel supervisor. It includes a 4-page sample performance evaluation form with rating scales for evaluating supervisors on various performance factors. It also lists the top 12 methods for conducting performance appraisals, such as Management by Objectives, Critical Incident Method, Behaviorally Anchored Rating Scales, and 360 Degree Feedback. Additional resources on phrases for performance evaluations and key performance indicators are referenced.
Hotel front desk manager performance appraisalDavidJames345
This document provides resources and templates for evaluating the job performance of a hotel front desk manager, including:
- Links to free eBooks and forms for performance appraisals, including phrases, methods, tips for writing self-appraisals, and examples of key performance indicators (KPIs).
- A sample job performance evaluation form for a hotel front desk manager with sections to rate their performance on factors like administration, communication, decision-making, customer service, and areas for improvement.
- Examples of positive and negative performance review phrases for a hotel front desk manager that could be used to evaluate their attitude, creativity, decision-making, and other skills.
Hotel housekeeping supervisor performance appraisalDavidJames345
This document provides information on various performance evaluation methods that can be used to evaluate a hotel housekeeping supervisor. It discusses 12 different methods including management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, 360 degree appraisal, and checklist and weighted checklist method. For each method, it provides a brief overview and highlights some key advantages and disadvantages. The overall document serves as a reference for selecting and understanding different approaches that can be taken to appraising a hotel housekeeping supervisor's job performance.
This document provides information and resources for evaluating the job performance of a hotel desk clerk. It includes a sample job performance evaluation form with sections for reviewing an employee's performance factors, strengths, areas for improvement, and goals. The form rates employees on factors such as administration, knowledge, communication, teamwork, decision making, expense management, and more. The document also lists the top 12 methods for performance appraisal, such as management by objectives, critical incident, behaviorally anchored rating scales, behavioral observation scales, and 360 degree feedback. Sample phrases for writing performance reviews on areas like attitude, creativity, decision making, interpersonal skills, and problem solving are also provided.
This document provides a job performance evaluation form for a hotel administrator. It includes sections for planning and reviewing performance, rating performance on factors such as administration, communication, and customer service. It also includes sections for noting employee strengths, areas for improvement, and developing a plan of action. Pages include guidance on using job descriptions for evaluations and defining different rating levels from outstanding to unsatisfactory. Sample phrases are provided for evaluating different aspects of performance such as attitude, creativity, and decision-making.
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2. Job Performance Evaluation Form Page 2
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Hotel sales coordinator job description
Hotel sales coordinator goals & objectives
Hotel sales coordinator KPIs & KRAs
Hotel sales coordinator self appraisal
3. Job Performance Evaluation Form Page 3
I. Hotel sales coordinator performance form
Name:
Evaluation Period:
Title: Date:
PERFORMANCE PLANNING AND RESULTS
Performance Review
Use a current job description (job descriptions are available on the HR web page).
Rate the person's level of performance, using the definitions below.
Review with employee each performance factor used to evaluate his/her work performance.
Give an overall rating in the space provided, using the definitions below as a guide.
Performance Rating Definitions
The following ratings must be used to ensure commonality of language and consistency on
overall ratings: (There should be supporting comments to justify ratings of “Outstanding” “Below Expectations,
and “Unsatisfactory”)
Outstanding Performance is consistently superior
Exceeds Expectations Performance is routinely above job requirements
Meets Expectations Performance is regularly competent and dependable
Below Expectations Performance fails to meet job requirements on a frequent basis
Unsatisfactory Performance is consistently unacceptable
A. PERFORMANCE FACTORS(use job description as basis of this evaluation).
Administration - Measures effectiveness in planning,
organizing and efficiently handling activities and eliminating
unnecessary activities
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
4. Job Performance Evaluation Form Page 4
Unsatisfactory
NA
Knowledge of Work - Consider employee's skill level,
knowledge and understanding of all phases of the job and
those requiring improved skills and/or experience.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Communication - Measures effectiveness in listening to
others, expressing ideas, both orally and in writing and
providing relevant and timely information to management,
co-workers, subordinates and customers.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Teamwork - Measures how well this individual gets along
with fellow employees, respects the rights of other
employees and shows a cooperative spirit.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Decision Making/Problem Solving - Measures
effectiveness in understanding problems and making timely,
practical decisions.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Expense Management - Measures effectiveness in
establishing appropriate reporting and control procedures;
operating efficiently at lowest cost; staying within
established budgets.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Human Resource Management - Measures effectiveness in
selecting qualified people; evaluating subordinates'
performance; strengths and development needs; providing
constructive feedback, and taking appropriate and timely
action with marginal or unsatisfactory performers. Also
considers efforts to further the university goal of equal
employment opportunity.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Independent Action - Measures effectiveness in time
management; initiative and independent action within
prescribed limits.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Job Knowledge - Measures effectiveness in keeping
knowledgeable of methods, techniques and skills required
in own job and related functions; remaining current on new
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
5. Job Performance Evaluation Form Page 5
developments affecting SPSU and its work activities. Unsatisfactory
NA
Leadership - Measures effectiveness in accomplishing
work assignments through subordinates; establishing
challenging goals; delegating and coordinating effectively;
promoting innovation and team effort.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Managing Change and Improvement - Measures
effectiveness in initiating changes, adapting to necessary
changes from old methods when they are no longer
practical, identifying new methods and generating
improvement in facility's performance.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Customer Responsiveness - Measures responsiveness and
courtesy in dealing with internal staff, external customers
and vendors; employee projects a courteous manner.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Personal Appearance - Measures neatness and personal
hygiene appropriate to position.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Dependability - Measures how well employee complies
with instructions and performs under unusual
circumstances; consider record of attendance and
punctuality.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Safety - Measures individual's work habits and attitudes as
they apply to working safely. Consider their contribution to
accident prevention, safety awareness, ability to care for
SPSU property and keep workspace safe and tidy.
Outstanding
Exceeds Expectations
Meets Expectations
BelowExpectations
Unsatisfactory
NA
Employee's Responsiveness - Measures responsiveness in
completing job tasks in a timely manner.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
B. EMPLOYEE STRENGTHS AND ACCOMPLISHMENTS:Include those which are relevant
during this evaluation period. This should be related to performance or behavioral
aspects you appreciated in their performance.
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C. PERFORMANCE AREAS WHICH NEED IMPROVEMENT:
D. PLAN OF ACTION TOWARD IMPROVED PERFORMANCE:
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E. EMPLOYEE COMMENTS:
F. JOB DESCRIPTION REVIEW SECTION: (Please check the appropriate box.)
Employee job description has been reviewed during this evaluation and no changes
have been made to the job description at this time.
Employee job description has been reviewed during this evaluation and modifications
have been proposed to the job description. The modified job description is attached to
this evaluation.
G. SIGNATURES:
Employee Date
(Signature does not necessarily denote agreement with official review and means only that theemployee was
given theopportunity to discuss theofficial review with thesupervisor.)
Evaluated by Date
Reviewed by Date
8. Job Performance Evaluation Form Page 8
II. Hotel sales coordinator performance phrases
1.Attitude Performance Review Examples – hotel sales coordinator
Positive review
Holly has one of those attitudes that is always positive. She frequently has a smile on her
face and you can tell she enjoys her job.
Greg is a cheerful guy who always makes you feel delighted when you’re around him.
We are fortunate to have Greg on our team.
Thom has an even demeanor through good times and bad. His constant cheer helps others
keep their “enthusiasm” – both positive and negative – in check.
Negative review
Jim frequently gives off “an air” of superiority to his coworkers. He is not approachable
and is rough to work with.
Bill has a dreadful outlook at times which has a tendency to bring down the entire team.
For the most part, Lenny is a personable guy, but when he gets upset, his attitude turns
shocking. Lenny needs to balance his personality out and not react so much to negative
events.
2.Creativity and Innovation Performance Review Phrases for hotel sales coordinator
Positive review
Sally has a creative touch in a sometimes monotonous role within our team – the way she
adds inspiration to the day to day tasks she performs is admirable.
When a major problem arises, we frequently turn to Jon for his creativity in solving
problems. The way he can look at an issue from different sides is a great resource to our
team.
Whenever we need a fresh look at a problem, we know we can turn to Julia for a novel
perspective.
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Negative review
Paul’s team feels discouraged as he often “shoots down” creative ideas without any
explanation. Paul should be more willing to listen to ideas before he rejects them outright.
Jean does not tap into the creative side of her team and consistently overlooks the
innovate employees reporting to her.
Kevin has a difficult time thinking “outside of the box” and creating new and untested
solutions.
3.Performance review phrases for decision making – hotel sales coordinator
Positive performance review phrases for decision making
A person with good decision-making skills should be a person:
• Be able to make sound fact-based judgments;
• Be able to work out multiple alternative solutions and determined the most suitable one;
• Be objective in considering a fact or situation;
• Be firm to not let the individual emotion and feeling affect on the made decision;
Negative performance review phrases for decision making
• Be hesitant in making decision and too much cautious in making the final decision which often
results in wrong decision;
• Apply complex and impractical approaches in solving problems;
• Fail to make a short-list of solutions recommended by direct units;
• Be paralyzed and confused when facing tight deadlines to make decisions;
4.Interpersonal Skills Performance ReviewPhrases – hotel sales coordinator
Positive review
Ben has a natural rapport with people and does very well at communicating with others.
Sally has a knack for making people feel important when she speaks with them. This
translates into great opportunities for teamwork and connections to form.
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Jack makes people feel at home with him. His natural ability to work with people is a
great asset to our team.
Negative review
Tim does not understand how crucial good working relationships with fellow team
members are.
John has an excellent impression among the management team, yet his fellow team
members cannot stand working with him.
Paula seems to shrink when she’s around others and does not cultivate good relations
with her co-workers.
5.Problem Solving Skills Employee Evaluation Examples – hotel sales coordinator
Positive review
Greg’s investigative skills has provided a key resource for a team focused on solving
glitches. His ability to quickly assess a problem and identify potential solutions is key to
his excellent performance.
Frank examines a problem and quickly identifies potential solutions – and then makes a
recommendation as to what solution to pursue.
Rachel understands the testing process and how to discover a solution to a particular
problem.
Negative review
Joan is poor at communicating problem status before it becomes a crisis.
Bill can offer up potential solutions to a problem, but struggles to identify the best
solution.
Unraveling a problem to discuss the core issues is a skill Janet lacks.
Peter resists further training in problem solving, believing he is proficient, yet lacking in
many areas.
In his technical role, we turn to James often to solve problems. He seems slow and
indecisive when presented with a major issue.
11. Job Performance Evaluation Form Page 11
6.Teamwork Skills Performance Appraisal Phrases – hotel sales coordinator
Positive review
Harry manages his relationships with his coworkers, managers, and employees in a
professional manner.
Tom contributes to the success of the team on a regular basis.
Ben isn’t concerned about who gets the credit, just that the task gets accomplished.
Mary is a team player and understands how to help others in times of need.
Peter is the consummate team player.
Negative review
Bill does not assist his teammates as required.
Ryan holds on to too much and does not delegate to his team effectively.
Bryan focuses on getting his own work accomplished, but does not take the time to help
those members of his team who are struggling to keep up.
Peter was very good at teamwork when he was just a member of the team, now that he is
in a supervisory role, Peter has lost much of those teamwork skills.
Lyle works with the team well when his own projects are coming due and he needs help,
but once those are accomplished, he does not frequently help others on their projects.
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III.Top 12 methods for hotel sales coordinator performance
appraisal:
1.Management by Objectives (MBO) Method
This is one of the best methods for the judgment of an employee's performance, where the
managers and employees set a particular objective for employees and evaluate their performance
periodically. After the goal is achieved, the employees are also rewarded according to the results.
This performance appraisal method of management by objectives depends on accomplishing the
goal rather than how it is accomplished.
-----------------------------
MBO Features
MBO emphasizes participatively set goals that are tangible, verifiable and measurable.
MBO focuses attention on what must be accomplished (goals) rather than how it is to be
accomplished (methods).
MBO, by concentrating on key result areas translates the abstract philosophy of management
into concrete phraseology. The technique can be put to general use (non-specialist technique).
Further it is “a dynamic system which seeks to integrate the company's need to clarify and
achieve its profit and growth targets with the manager's need to contribute and develop
himself”.
MBO is a systematic and rational technique that allows management to attain maximum
results from available resources by focusing on achievable goals. It allows the subordinate
plenty of room to make creative decisions on his own.
-----------------------------
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2.Critical Incident Method
In this method, the manager writes down the positive and negative behavioral performance of the
employees. This is done throughout the performance period and the final report is submitted as
the assessment of the employees. This method helps employees in managing their performance
and improves the quality of their work.
-----------------------------
Disadvantages of critical Incident
This method suffers however from the following limitations:
• Critical incidents technique of evaluation is applied to evaluate the performance of superiors
rather than of peers of subordinates.
• Negative incidents may be more noticeable than positive incidents.
• It results in very close supervision which may not be liked by the employee.
• The recording of incidents may be a chore for the manager concerned, who may be too busy or
forget to do it.
• The supervisors have a tendency to unload a series of complaints about incidents during an
annual performance review session.
-----------------------------
3.Behaviorally Anchored Rating Scales (BARS)
The BARS method is used to describe a rating of the employee's performance which focuses on
the specific behavior as indicators of effective and ineffective performance. This method is
usually a combination of two other methods namely, the rating scale and critical incident
technique of employee evaluation.
-----------------------------
Rating scales for BARs
Each behavior can rate at one of 7 scales as follows (you can set scales depend on your
requirements)
• Extremely poor (1 points)
• Poor (2 points)
• Below average (3 points)
• Average (4 points)
• Above average (5 points)
• Good (6 points)
• Extremely good (7 points)
-----------------------------
4.Behavioral Observation Scales (BOS)
It is defined as the frequency rating of critical incidents which the employee has performed over
a specific duration in the organization. It was developed because methods like graphic rating
scales and behaviorally anchored rating scales (BARS) depend on vague judgments made by the
supervisors about employees.
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-----------------------------
5.360 Degree Performance Appraisal Method
The definition of this performance evaluation method is that, it is a system or process wherein
the employees receive some performance feedback examples, which are anonymous and
confidential from co-workers. This process is conducted by managers and subordinates who,
through 360 degrees, measure certain factors about the employees. These are behavior and
competence, skills such as listening, planning and goal-setting, teamwork, character, and
leadership effectiveness.
-----------------------------
Advantages of 360 degree appraisal
• Offer a more comprehensive view towards the performance of employees.
• Improve credibility of performance appraisal.
• Such colleague’s feedback will help strengthen self-development.
• Increases responsibilities of employees to their customers.
• The mix of ideas can give a more accurate assessment.
• Opinions gathered from lots of staff are sure to be more persuasive.
• Not only manager should make assessments on its staff performance but other colleagues
should do, too.
• People who undervalue themselves are often motivated by feedback from others.
• If more staff takes part in the process of performance appraisal, the organizational culture of the
company will become more honest.
-----------------------------
6.Checklist and Weighted Checklist Method
The checklist method comprises a list of set objectives and statements about the employee's
behavior. For example, leadership skills, on-time delivery, innovation, etc. If the appraiser
believes that the employee possesses the trait mentioned in the checklist, he puts a tick in front of
it. If he thinks the employee doesn't have a particular trait he will leave it blank and mentions
about it in the improvement column. Weighted checklist is a variation of the checklist method
where a value is allotted to each question. The value of each question can differ based on its
importance. The total score from the checklist is taken into consideration for evaluating the
employee's performance. It poses a strong threat of bias on the appraiser's end. Though this
method is highly time-consuming and complex, it is widely used for performance evaluation.
-----------------------------
Advantages and disadvantages of weighted checklist
• This method help the manager in evaluation of the performance of the employee.
• The rater may be biased in distinguishing the positive and negative questions. He may assign
biased weights to the questions.
• This method also is expensive and time consuming.
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• It becomes difficult for the manager to assemble, analyze and weigh a number of statements
about the employee’s characteristics, contributions and behaviors.
-----------------------------
7.Graphic Rating Scale Method
Graphic rating scale is one of the most frequently used performance evaluation methods. A
simple printed form enlists the traits of the employees required for completing the task
efficiently. They are then rated based on the degree to which an employee represents a particular
trait that affects the quantity and quality of work. A rating scale is adopted and implemented for
judging each trait of the employee. The merit of using this method is that it is easy to calculate
the rating. However, a major drawback of this method is that each characteristic is given equal
weight and the evaluation may be subjective.
-----------------------------
Advantages and Disadvantage of the rating scales
Advantages of the rating scales
• Graphic rating scales are less time consuming to develop.
• They also allow for quantitative comparison.
Disadvantages of the rating scales
• Different supervisors will use the same graphic scales in slightly different ways.
• One way to get around the ambiguity inherent in graphic rating scales is to use behavior based
scales, in which specific work related behaviors are assessed.
• More validity comparing workers ratings from a single supervisor than comparing two workers
who were rated by different supervisors.
-----------------------------
8.Comparative Evaluation Method
Two ways are used to make a comparative evaluation, namely, the simple ranking method and
the paired comparison method. In the simple or straight ranking method the employee is rated by
the evaluator on a scale of best to worst. However, the evaluator may be biased and may not
judge the overall performance effectively in the absence of fixed criteria. This kind of evaluation
may be more opinion-based than fact-based.
Under the paired comparison method, the overall performance of one individual is directly
compared with that of the other on the basis of a common criterion. This comparison is all
evasive and not job-specific. While some employees emerge as clear front runners, there are
others who seem to be lagging behind. This is not a popular evaluation system as employers do
not want to encourage discrimination. This is useful in companies which have a limited number
of promotions or funds.
-----------------------------
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Steps to conduct paired comparison analysis
• List the options you will compare (elements as A, B, C, D, E for example).
• Create a table 6 rows and 7 column.
• Write down option to column and row; A to row second, cell first from left and A to row first,
cell second from left; B to row third, cell first from left and B to row first, cell third from left etc;
column seventh is total point.
• Identify importance from 0 (no difference) to 3 (major difference).
• Compare element “A” to B, C, D, E and place “point” at each cell.
• Finally, consolidate the results by adding up the total of all the values for each of the options.
You may want to convert these values into a percentage of the total score.
-----------------------------
9.Forced Choice Method
In this method, the appraiser is asked to choose from two pairing statements which may appear
equally positive and negative. However, the statements dictate the performance of the employee.
An excellent example of this can be "works harder" and "works smarter". The appraiser selects a
statement without having knowledge of the favorable or the unfavorable one. This method works
in companies where the appraiser shows a tendency to under-evaluate or over-evaluate the
employees. Also, it is very costly to implement and does not serve the purpose of developing the
employees. It can also frustrate the appraiser as he does not know which is the right option.
-----------------------------
10.Forced Distribution Method
In this method, the appraiser rates employees according to a specific distribution. For example,
out of a set of 5 employees, 2 will get evaluated as high, 2 will get evaluated as average while 1
will be in the low category. This method has several benefits as it tries to eliminate the leniency
and central tendency of the appraiser. However, its biggest drawback is the fact that it
encourages discrimination among the employees. Another major problem with this method is
that it dictates that there will be forced distribution of grades even when all the employees are
doing a good job.
-----------------------------
Advantages and disadvantages of forced Ranking
Advantages:
• They force reluctant managers to make difficult decisions and identify the most and least
talented members of the work group.
• They create and sustain a high performance culture in which the workforce continuously
improves.
Disadvantages
• They increase unhealthy cut-throat competitiveness;
• They discourage collaboration and teamwork;
• They harm morale;
• They are legally suspect giving rise to age discrimination cases.
17. Job Performance Evaluation Form Page 17
-----------------------------
11.Essay Evaluation Method
In the essay method of evaluation the appraiser writes an elaborate statement about the employee
who is being evaluated. He mentions the employee's strengths and weaknesses. He also suggests
ways to improve his performance and appreciates the good qualities. This essay can be prepared
by the appraiser alone or together with the employee. As the criteria for evaluation is not defined,
it helps the appraiser to focus on the areas that actually need improvement. This open-ended
method accords flexibility and eliminates rigidity which is observed in criteria-driven
evaluations. However, it is a highly time-consuming and subjective method, and may not
necessarily work for the benefit of the organization.
-----------------------------
Essay evaluation is a non-quantitative technique
This method is advantageous in at least one sense, i.e., the essay provides a good deal of
information about the employee and also reveals more about the evaluator. The essay evaluation
method however, suffers from the following limitations:
It is highly subjective; the supervisor may write a biased essay. The employees who are
sycophants will be evaluated more favorably then other employees.
Some evaluators may be poor in writing essays on employee performance. Others may be
superficial in explanation and use flowery language which may not reflect the actual
performance of the employee. It is very difficult to find effective writers nowadays.
The appraiser is required to find time to prepare the essay. A busy appraiser may write the
essay hurriedly without properly assessing the actual performance of the worker. On the other
hand, appraiser takes a long time, this becomes uneconomical from the view point of the firm,
because the time of the evaluator (supervisor) is costly.
12.Performance Test and Observation Method
This method deals with testing the knowledge or skills of the employees. It can be implemented
in the form of a written test or can be based on the actual presentation of skills. The test must be
conceived by the human resources department and conducted by a reliable evaluator who has in-
depth knowledge about the field of the test. There can be bias if the performance is evaluated on
the presentation of skills. However, a written test can be a reliable yardstick to measure the
knowledge. Tests will also enable the management to check the potential of employees.
However, if the human resources department decides to outsource the compilation of the test, it
may incur additional cost for the organization.
18. Job Performance Evaluation Form Page 18
Fields/positions related to performance appraisal:
The above performance appraisal can be used for fields as:
construction, manufacturing, healthcare, non profit, advertising, agile, architecture, automotive,
agency, budget, building, business development, consulting, communication, clinical research,
design, software development, product development, interior design, web development,
engineering, education, events, electrical, exhibition, energy, ngo, finance, fashion, green card,
oil gas, hospital, it, marketing, media, mining, nhs, non technical, oil and gas, offshore,
pharmaceutical, real estate, retail, research, human resources, telecommunications, technology,
technical, senior, digital, software, web, clinical, hr, infrastructure, business, erp, creative, ict,
hvac, sales, quality management, uk, implementation, network, operations, architectural,
environmental, crm, website, interactive, security, supply chain, logistics, training, project
management, administrative management…
The above performance appraisal also can be used for job title levels:
entry level, junior, senior, assistant, associate, administrator, clerk, coordinator, consultant,
controller, director, engineer, executive, leader, manager, officer, specialist, supervisor, VP…