June 22, 2022
How we partner our clients with innovative solutions to your business
and digital marketing challenges by connecting them with our highly
engaged audiences, at meaningful points in their health & wellness
journey, to drive audience engagement, participation and conversion.
We provide a wide range of services/interventions along the patient
journey to enhance brand performance…
2
DISEASE
AWARENESS
SELF-
RELEVANCE /
CTA
DIAGNOSIS /
TX CHOICE
(HCP)
TREATMENT
INITIATION
(In-clinic,
in-pharmacy)
ADHERENCE /
COMPLIANCE
Sponsored Content Lead Generation
Data Insights
Marketing Services
(incl HCP/Expert Programs)
Market Research
Precision Media
3
Our Regional Leaders, Your Business Stewards
James Miles-Lambert
CEO - Founder
Charles Toomey
Chairman
Chris Clarke
Chief Growth Officer
Wati Mohd Taib
VP of Regional Partnerships
Sudesh Kumar
Chief Digital Officer
Graeme Read
Chief Client & Strategy Officer
Ingrid Setiabudy
Chief Financial Officer
Pratyusha Dasgupta
AVP of Regional Partnerships
Hien Lane
SVP of Regional Partnerships
§ Commercial
§ Business Intelligence
§ Country Management
§ Data
§ Content
§ Recruitment
§ Product
§ Operations
§ Medical
§ Finance
Supported By Strong Second-level Management Team
Key Management Team
Stefan Reicherstorfer
Chief Commercial Officer
Koen Kok
Head of Commercial Ops &
Client Success
Petr Jumar
Head of Product
Max Peters
Regional Head of SEO
Rajesh Menon
Regional Creative Director
5
To lead Asia in the democratization
of health and wellness knowledge
and services.
To empower millions of people to make
more informed decisions so they can
live healthier and happier lives.
By providing consumers and patients
with medically reviewed, relevant and
engaging health & wellness knowledge
and service ecosystems, in their local
language.
6
Cambodia
Vietnam Indonesia Myanmar
Philippines
Malaysia Thailand Taiwan
Vietnam
India
Currently Operating 10 Platforms
Across 9 Markets in Local Language
7
Our platforms serve local language, multi-category health knowledge
and services to a growing, relatively untapped audience
Monthly
Pageviews
92m
Social Media
Followers
14m
Content Pieces
Published
(9 languages, Published daily)
>100k
Unique Monthly
Users
36m
Organic/Direct
Traffic*
93%
*Organic (72%) + Direct (21%)
8
9
Local language library of >100,000 content pieces
across the entire health & wellness journey
Pregnancy
Parenting
Healthy Living
Supporting mothers on their journey
from conception to pregnancy and birth
Supporting parents throughout their
children’s early development years
Regularly updated, locally nuanced health
and wellness content to support our
audience’s day-to-day lifestyle choices
Lifestyle | Life stage | Gender
Health & Drugs A-Z
Chronic Illnesses
Information on all key conditions,
drugs, herbals, surgeries and
medical procedures
In-depth resources for managing
persistent conditions such as
Diabetes, Hypertension, Cancer
and more
Conditions | Treatments
10
hellobacsi.com/
11 11
Average Time
on Page
03:48
Health Tools
Completion
Rate
91%
Monthly Tool Users
(sharing data)
400k
Social Media
Engaged Users
6.5m
Return
Visitor Rate
65%
Social Media
Engagement Rate
(market benchmark
0.05%)
10%
12
13
We identify your target audience on our platform. We then use our audience data
and insights, feed them into Facebook and Google algorithms, which will match
and scale them to reach a highly relevant audience.
HHG FIRST PARTY DATA
Demographics, SEC classification,
Category interests, Topic interests,
Screener results, etc.
Precise amplification of TG with
attributes and behaviours similar to
Hello Health audience
Facebook & Google Precise
Targeting Algorithms to create
Lookalikes
Match
14
HHG FIRST PARTY DATA
Demographics, SEC classification,
Category interests, Topic interests,
Screener results, etc.
Enrich
Profiles
Match
• Avg time on page
• Drop-offs
• 2nd
interactions
• Chatbot response
• Quiz engagements
• Health Tool completion
• Existing leads database
• Product page visit
• “Buy now” click
Precise amplification of TG with
attributes and behaviours similar to
Hello Health audience
Facebook & Google Precise
Targeting Algorithms to create
Lookalikes
15
Allergies
Blood
disorders
Eye
Health
Diabetes
Digestive
Health
Cancer
Heart
Health
Orthopaedics
Infectious
Disease
ENT
Respiratory
Health
Healthy
Fitness
Women’s
Health
Skin
Health
Healthy
Aging
Men’s
Health
Match
We discover targeted “Lookalike” audiences across
life stages such as Pregnancy, Parenting, Healthy
Aging or audiences across therapeutic areas like
Diabetes, Breast Cancer, Psoriasis, Heart Failure
36M monthly
users engaging
with our websites
Example only, more categories and segments are available
16
Allergies
Blood
disorders
Eye
Health
Diabetes
Digestive
Health
Cancer
Heart
Health
Orthopaedics
Infectious
Disease
ENT
Respiratory
Health
Healthy
Fitness
Women’s
Health
Skin
Health
Healthy
Aging
Men’s
Health
Example only, more categories and segments are available
17
Connecting to our highly engaged audiences at
meaningful points in their health & wellness journey…
Enabling our clients to connect with our highly engaged audiences at meaningful
points in their journey to drive engagement, participation & conversion
DISEASE
AWARENESS
SELF-
RELEVANCE /
CTA
DIAGNOSIS /
TX CHOICE
(HCP)
TREATMENT
INITIATION
(In-clinic,
in-pharmacy)
ADHERENCE /
COMPLIANCE
1
2
3
4
5
Health Tools
[Lead generation]
Self-assessment
Risk screener | Symptom checker
à call to action (see Dr; show Dr)
[Lead generation]
Patient Engagement
Chatbots | Quizzes / Surveys
| Patient Communities
[Lead generation]
Educational Articles;
Infographics; Videos;
Expert Live Chats
Awareness / Prevention / Treatment
Appointment Booker
HCP Locator
Tele-Medicine
Optimize HCP-PT Engagement
[PATIENT-PUSH]
Show/ask your Dr | HCP support material
| HCP portal/sign up
[HCP Lead generation]
Patient Education
[HCP-PUSH (to HH portal)]
Disease | Treatment | How to use
[Lead generation]
6
Patient Loyalty /
Assistance Program
Discounts | Refill/Appt reminder
[Lead generation]
Compliance Tools
(video, chatbot)
Adherence Tools
(reminders, Rx autofill)
Patient Community
Support | Share | Advocacy
[Lead generation]
Audience / Users
Organic Google Search,
Social / FB
Search
2
1
Awareness/Education
Hello Health
Facebook
Hello Health
Portal
3
1
2
Activation
Client Website and/or Social Page
Care Service on our platform
Self / Risk
Assessment
Learn More
Locate/Book
Chatbot
Conversion
19
20
Patient Perspective Research
• 6 markets
• 771 diabetes patients
Upstream HCP Program
• EDA
• 11 pcs HCP content
Downstream Consumer Program
• 12 pcs Consumer content
• On-platform & White-labelled content
New User Acquisition
• 5 markets
• >25,000 New leads (Q4 2021)
• On HHG platforms
21
On Platform Content Performance
• Page views
• Time on page
• Banner CTRs
• Audience profiles
Audience Interaction
• Daily interaction report
• Source of traffic
• Performance by region/city/clinic
• SEC
• Demographics
• Repeat visitors
Self Screener / Booking
• Completion rate
• CTR
• Bookings
On Platform Content Performance
Audience Interaction
Self Screener / Booking
22
OFF
ON PLATFORM
HELLO HEALTH GROUP’S PLATFORM
Awareness · Relevance · Conversion · Retention · Advocacy Client-owned Platform & Assets
• SEO Optimized
Content
• Infographics
• Expert Articles
& Videos
• Social Media
Campaigns
• Health Quizzes
• Newsletters
• HCP/Expert
Communications
Content Development
Precision
Media
• Banner Ads
• Outstream
Video Ads
• Programmatic
Media
Sponsored
Content
• Live Chats
• Social Media
Posts
• Articles /
Quizzes
• Infographics
• Expert Videos
Lead
Generation
• Chatbot/Quiz/Surveys
• Games
• Health Tools
• Self-assessments
• Precision Marketing
• CRM Building
• Lead Nurturing
Conversion
• Clinic/Pharmacy
Locator
• Appointment Booker
• Telemedicine
• E-commerce
• HCP/P’cist
Engagement
Retention
• Patient Education
• Compliance
Tools
• Adherence Tools
• Communities
Asset
Development
• Website
Development
• Health Tools
& Services
• Consumer & Patient
Persona development
• Consumer & Patient
Journey/Experience mapping
• Content
Strategy
Digital Strategy
• Custom
Surveys
• Market
Research
• Consumer &
Patient Insights
Data & Insights
Innovative Solutions drive Consumer/Patient Engagement, Participation & Conversion
23
Quantitative Qualitative
Dipsticks / Surveys
Deeper Research Studies
Advanced Audience Segmentation
We identify and recruit specific consumer & patient profiles:
• demographics (geographic location, gender, age, ethnicity, SEC)
• disease state, lifestyle, life stage, as well as behavior such as search intent, stay time...
The largest multi-country health-conscious audience in Asia
enabling access to specific consumer & patient segments
• Consumer/Patient Poll
• Consumer/Patient Insights
• Brand/Product Claims Testing
• Customer Satisfaction
• Patient Profile Development
• Pricing Analyses
• Brand Lift / Brand Health
• Campaign Impact Testing
• Inform Content Plan
• Consumer/Patient Insights
• Consumer/Patient Stories
• Key Word Analyses
• Customer Satisfaction
• Patient Profile Development
Diabetes Patients
Perspective Survey
24
Leveraging our
competencies in patient
journey to close the
loop with HCP
Creating an
Omnichannel
integrated strategy
Leveraging our
competencies in Digital
Content creation
• SEO Optimized Content
• Infographics
• Expert Articles & Videos
• Social Media content
• HCP/Expert Communications
• Podcast Content
• Manuscripts/Journal Articles
• EDMs
• LBLs
• Microsites
• Case Study
• EDA’s
• Videos / eLearning
• Snackable Content
By leveraging our competencies in Digital Content Creation & Omnichannel Strategy
25
Consumer Health Pharmaceutical
Healthcare Providers Insurance
Health & Wellness companies across full value
chain from product to practitioner to payer
We look forward to working
together to make Asia
happier and healthier.
Hien Lane
SVP Regional Partnership
hien@hellohealthgroup.com
Graeme Read
Chief Client & Strategy Officer
graeme@hellohealthgroup.com
Marketing Team
Marketing@hellobacsi.com

Hello Bacsi Credential.pdf

  • 1.
  • 2.
    How we partnerour clients with innovative solutions to your business and digital marketing challenges by connecting them with our highly engaged audiences, at meaningful points in their health & wellness journey, to drive audience engagement, participation and conversion. We provide a wide range of services/interventions along the patient journey to enhance brand performance… 2 DISEASE AWARENESS SELF- RELEVANCE / CTA DIAGNOSIS / TX CHOICE (HCP) TREATMENT INITIATION (In-clinic, in-pharmacy) ADHERENCE / COMPLIANCE Sponsored Content Lead Generation Data Insights Marketing Services (incl HCP/Expert Programs) Market Research Precision Media
  • 3.
  • 5.
    Our Regional Leaders,Your Business Stewards James Miles-Lambert CEO - Founder Charles Toomey Chairman Chris Clarke Chief Growth Officer Wati Mohd Taib VP of Regional Partnerships Sudesh Kumar Chief Digital Officer Graeme Read Chief Client & Strategy Officer Ingrid Setiabudy Chief Financial Officer Pratyusha Dasgupta AVP of Regional Partnerships Hien Lane SVP of Regional Partnerships § Commercial § Business Intelligence § Country Management § Data § Content § Recruitment § Product § Operations § Medical § Finance Supported By Strong Second-level Management Team Key Management Team Stefan Reicherstorfer Chief Commercial Officer Koen Kok Head of Commercial Ops & Client Success Petr Jumar Head of Product Max Peters Regional Head of SEO Rajesh Menon Regional Creative Director 5
  • 6.
    To lead Asiain the democratization of health and wellness knowledge and services. To empower millions of people to make more informed decisions so they can live healthier and happier lives. By providing consumers and patients with medically reviewed, relevant and engaging health & wellness knowledge and service ecosystems, in their local language. 6
  • 7.
    Cambodia Vietnam Indonesia Myanmar Philippines MalaysiaThailand Taiwan Vietnam India Currently Operating 10 Platforms Across 9 Markets in Local Language 7
  • 8.
    Our platforms servelocal language, multi-category health knowledge and services to a growing, relatively untapped audience Monthly Pageviews 92m Social Media Followers 14m Content Pieces Published (9 languages, Published daily) >100k Unique Monthly Users 36m Organic/Direct Traffic* 93% *Organic (72%) + Direct (21%) 8
  • 9.
    9 Local language libraryof >100,000 content pieces across the entire health & wellness journey Pregnancy Parenting Healthy Living Supporting mothers on their journey from conception to pregnancy and birth Supporting parents throughout their children’s early development years Regularly updated, locally nuanced health and wellness content to support our audience’s day-to-day lifestyle choices Lifestyle | Life stage | Gender Health & Drugs A-Z Chronic Illnesses Information on all key conditions, drugs, herbals, surgeries and medical procedures In-depth resources for managing persistent conditions such as Diabetes, Hypertension, Cancer and more Conditions | Treatments
  • 10.
  • 11.
  • 12.
    Average Time on Page 03:48 HealthTools Completion Rate 91% Monthly Tool Users (sharing data) 400k Social Media Engaged Users 6.5m Return Visitor Rate 65% Social Media Engagement Rate (market benchmark 0.05%) 10% 12
  • 13.
    13 We identify yourtarget audience on our platform. We then use our audience data and insights, feed them into Facebook and Google algorithms, which will match and scale them to reach a highly relevant audience. HHG FIRST PARTY DATA Demographics, SEC classification, Category interests, Topic interests, Screener results, etc. Precise amplification of TG with attributes and behaviours similar to Hello Health audience Facebook & Google Precise Targeting Algorithms to create Lookalikes Match
  • 14.
    14 HHG FIRST PARTYDATA Demographics, SEC classification, Category interests, Topic interests, Screener results, etc. Enrich Profiles Match • Avg time on page • Drop-offs • 2nd interactions • Chatbot response • Quiz engagements • Health Tool completion • Existing leads database • Product page visit • “Buy now” click Precise amplification of TG with attributes and behaviours similar to Hello Health audience Facebook & Google Precise Targeting Algorithms to create Lookalikes
  • 15.
    15 Allergies Blood disorders Eye Health Diabetes Digestive Health Cancer Heart Health Orthopaedics Infectious Disease ENT Respiratory Health Healthy Fitness Women’s Health Skin Health Healthy Aging Men’s Health Match We discover targeted“Lookalike” audiences across life stages such as Pregnancy, Parenting, Healthy Aging or audiences across therapeutic areas like Diabetes, Breast Cancer, Psoriasis, Heart Failure 36M monthly users engaging with our websites Example only, more categories and segments are available
  • 16.
  • 17.
    17 Connecting to ourhighly engaged audiences at meaningful points in their health & wellness journey…
  • 18.
    Enabling our clientsto connect with our highly engaged audiences at meaningful points in their journey to drive engagement, participation & conversion DISEASE AWARENESS SELF- RELEVANCE / CTA DIAGNOSIS / TX CHOICE (HCP) TREATMENT INITIATION (In-clinic, in-pharmacy) ADHERENCE / COMPLIANCE 1 2 3 4 5 Health Tools [Lead generation] Self-assessment Risk screener | Symptom checker à call to action (see Dr; show Dr) [Lead generation] Patient Engagement Chatbots | Quizzes / Surveys | Patient Communities [Lead generation] Educational Articles; Infographics; Videos; Expert Live Chats Awareness / Prevention / Treatment Appointment Booker HCP Locator Tele-Medicine Optimize HCP-PT Engagement [PATIENT-PUSH] Show/ask your Dr | HCP support material | HCP portal/sign up [HCP Lead generation] Patient Education [HCP-PUSH (to HH portal)] Disease | Treatment | How to use [Lead generation] 6 Patient Loyalty / Assistance Program Discounts | Refill/Appt reminder [Lead generation] Compliance Tools (video, chatbot) Adherence Tools (reminders, Rx autofill) Patient Community Support | Share | Advocacy [Lead generation]
  • 19.
    Audience / Users OrganicGoogle Search, Social / FB Search 2 1 Awareness/Education Hello Health Facebook Hello Health Portal 3 1 2 Activation Client Website and/or Social Page Care Service on our platform Self / Risk Assessment Learn More Locate/Book Chatbot Conversion 19
  • 20.
    20 Patient Perspective Research •6 markets • 771 diabetes patients Upstream HCP Program • EDA • 11 pcs HCP content Downstream Consumer Program • 12 pcs Consumer content • On-platform & White-labelled content New User Acquisition • 5 markets • >25,000 New leads (Q4 2021) • On HHG platforms
  • 21.
    21 On Platform ContentPerformance • Page views • Time on page • Banner CTRs • Audience profiles Audience Interaction • Daily interaction report • Source of traffic • Performance by region/city/clinic • SEC • Demographics • Repeat visitors Self Screener / Booking • Completion rate • CTR • Bookings On Platform Content Performance Audience Interaction Self Screener / Booking
  • 22.
    22 OFF ON PLATFORM HELLO HEALTHGROUP’S PLATFORM Awareness · Relevance · Conversion · Retention · Advocacy Client-owned Platform & Assets • SEO Optimized Content • Infographics • Expert Articles & Videos • Social Media Campaigns • Health Quizzes • Newsletters • HCP/Expert Communications Content Development Precision Media • Banner Ads • Outstream Video Ads • Programmatic Media Sponsored Content • Live Chats • Social Media Posts • Articles / Quizzes • Infographics • Expert Videos Lead Generation • Chatbot/Quiz/Surveys • Games • Health Tools • Self-assessments • Precision Marketing • CRM Building • Lead Nurturing Conversion • Clinic/Pharmacy Locator • Appointment Booker • Telemedicine • E-commerce • HCP/P’cist Engagement Retention • Patient Education • Compliance Tools • Adherence Tools • Communities Asset Development • Website Development • Health Tools & Services • Consumer & Patient Persona development • Consumer & Patient Journey/Experience mapping • Content Strategy Digital Strategy • Custom Surveys • Market Research • Consumer & Patient Insights Data & Insights Innovative Solutions drive Consumer/Patient Engagement, Participation & Conversion
  • 23.
    23 Quantitative Qualitative Dipsticks /Surveys Deeper Research Studies Advanced Audience Segmentation We identify and recruit specific consumer & patient profiles: • demographics (geographic location, gender, age, ethnicity, SEC) • disease state, lifestyle, life stage, as well as behavior such as search intent, stay time... The largest multi-country health-conscious audience in Asia enabling access to specific consumer & patient segments • Consumer/Patient Poll • Consumer/Patient Insights • Brand/Product Claims Testing • Customer Satisfaction • Patient Profile Development • Pricing Analyses • Brand Lift / Brand Health • Campaign Impact Testing • Inform Content Plan • Consumer/Patient Insights • Consumer/Patient Stories • Key Word Analyses • Customer Satisfaction • Patient Profile Development Diabetes Patients Perspective Survey
  • 24.
    24 Leveraging our competencies inpatient journey to close the loop with HCP Creating an Omnichannel integrated strategy Leveraging our competencies in Digital Content creation • SEO Optimized Content • Infographics • Expert Articles & Videos • Social Media content • HCP/Expert Communications • Podcast Content • Manuscripts/Journal Articles • EDMs • LBLs • Microsites • Case Study • EDA’s • Videos / eLearning • Snackable Content By leveraging our competencies in Digital Content Creation & Omnichannel Strategy
  • 25.
    25 Consumer Health Pharmaceutical HealthcareProviders Insurance Health & Wellness companies across full value chain from product to practitioner to payer
  • 26.
    We look forwardto working together to make Asia happier and healthier. Hien Lane SVP Regional Partnership hien@hellohealthgroup.com Graeme Read Chief Client & Strategy Officer graeme@hellohealthgroup.com Marketing Team Marketing@hellobacsi.com