Impact of health care architecture on patient satisfaction

1. ENHANCING PATIENT
SATISFACTION
THROUGH EFFECTIVE
HOSPITAL DESIGN: A
COMPREHENSIVE
ANALYSIS
Business Research Method
GROUP 9
Aayushi Soni (MBA23004)
Adarsh Tripathi (MBA012)
Akriti Gautam (MBA23021)
S Sindhuja (MBA23197)
Sandali Soni (MBA23208)
Sumantra Sarathi Deb (MBA23244)

2. 1. Ulrich, R. S. (1991). In his seminal work, Ulrich explores the effects of healthcare environmental
design on medical outcomes. He examines various aspects of hospital design and how they impact
patient well-being and recovery. This research provides foundational knowledge on the importance of
hospital architecture in healthcare delivery.
2. Joseph, A., & Ulrich, R. S. (2007). This study focuses on sound control in healthcare settings and its
influence on patient outcomes. By investigating the impact of noise reduction measures on patient
satisfaction and recovery, the authors highlight the significance of environmental factors in healthcare
facility design.
Literature Review

3. Literature Review
3. Shepley, M. M., Song, Y., & Gharaveis, A. (2017). Shepley et al. evaluate healthcare
design through
building performance evaluation. Their research emphasizes the importance of assessing
healthcare
environments to understand how design elements affect patient experiences and
outcomes. This study
contributes to the body of knowledge on evidence-based design principles in healthcare
facilities.

4. INTRODUCTION
• Healthcare settings significantly influence patient
experiences and satisfaction.
• Hospitals impact emotional well-being through
physical surroundings.
• Understanding the link between hospital design
and patient happiness is crucial for healthcare
stakeholders.
• The study addresses the gap between technical
medical care and its impact on patient opinions.
• Practical insights aim to improve the physical
environment, enhance patient satisfaction, and
create healing, comfortable medical settings.

5. Rationale:
This study is important because it closes the crucial gap between the high caliber of medical care provided technically
and the influence that the physical characteristics of the hospital have on patients’ opinions. Medical results are
important, but a growing body of research indicates that a patient’s overall contentment with their healthcare
experience is a crucial sign of high-quality care.
Objective :
This study investigates the correlation between patient satisfaction and hospital design, aiming to identify the
components of hospital architecture that significantly influence patient contentment.
This study intends to give practical insights for healthcare stakeholders to enhance the physical environment, hence
enhancing overall patient satisfaction and well-being, by shedding light on the precise design components that
significantly influence patient perceptions and contentment.

6. THEORY
• Design Impact:
- Hospital design significantly influences patient experiences and satisfaction.
- Layout, aesthetics, accessibility, and comfort play pivotal roles.
• Patient Satisfaction Metrics:
- Patient satisfaction involves communication, perceived care quality, and
facility cleanliness.
- Effective communication is vital for a positive experience.
• Frameworks & Models:
- Explore models linking patient happiness to hospital design.
- Consider theoretical stances emphasizing patient-centred care and
environmental psychology.
• Architecture Elements:
- Key hospital elements influencing satisfaction: design, comfort,
environment, and accessibility.
• Metrics:
- Standardized questionnaires cover communication, care quality, and facility
comfort, measuring patient satisfaction.

7. DATA COLLECTION &
METHODOLOGY
1. Research Design
This study utilized a quantitative research design, employing a survey
distributed among a diverse sample of population.
2. Data Collection
A structured questionnaire on Google forms was administered to students,
patients, etc to assess their perceptions of different aspects of hospital
design and their corresponding satisfaction levels.
3. Variables
Variables included in the survey encompassed physical environment
factors (e.g., layout, aesthetics), accessibility measures, amenities, and
patient-reported satisfaction scores.
4. Methodology
Factor analysis using SPSS was employed to identify underlying factors
and their relationships within the collected data.

8. FACTOR ANALYSIS ON SPSS
Factor analysis was utilized to explore the
underlying structure of variables related to
hospital design and patient satisfaction. This
statistical technique helps identify latent
variables (factors) that explain the observed
correlations among measured variables.

13. 1. F1: Complete Accessibility (22.58% Variance)
- Patients highly value inclusion and accessibility.
- Wide doorways, elevators, ramps, charging stations, and hygienic restrooms contribute to ease of movement.
- Significance: Demonstrates the importance of accommodating diverse needs in hospital design.
2. F2: Holistic (12.22% Variance)
- Hospital design fosters communication and individual comfort.
- Access to outdoor spaces promotes tranquility and connection with nature.
- Well-designed waiting areas contribute to a holistic approach to recovery.
- Significance: Highlights the role of design in promoting overall well-being and aiding in the healing process.
3. F3: Therapeutic (9.99% Variance)
- Peaceful ambiance created by natural materials and artwork reduces anxiety.
- Emphasizes the therapeutic role of design in supporting mental health.
- Significance: Underlines the importance of creating a positive and uplifting atmosphere in healthcare
settings.
RESULTS
EXPLANATION OF SPSS FACTOR ANALYSIS

14. 4. F4: Culturally-Enriched (8.89% Variance)
- Patients value artwork and décor reflecting local culture.
- Enhances the sense of belonging and community.
- Significance: Emphasizes the need for cultural sensitivity in hospital design to make patients feel
valued and connected.
5. F5: Integral (8.10% Variance) Attributable to Design
- Acknowledges the positive impact of design on the overall patient experience.
- Highlights the role of excellent design in creating a satisfying and all-encompassing healthcare
experience.
- Significance: Stresses the importance of considering patient well-being alongside medical care in
the design process.
6. F6: Efficient (6.93% Variance)
- Digital screens and kiosks, while useful, have room for improvement in integration.
- Calls for continuous improvement in technology use for a better overall patient experience.
- Significance: Emphasizes the necessity of enhancing technology integration to maximize its
effectiveness in healthcare settings.

15. CONCLUSION
Hospital Design & Patient Satisfaction: Key Factors
1. Complete Accessibility
- Foundation of inclusive design.
- Emphasis on widened doorways and ramps.
2. Holistic Design
- Extends care beyond medical treatment.
- Promotes communication and comfort.
3. Therapeutic Aspect
- Reduces anxiety and fosters mental well-being.
- Focus on a serene ambience.
4. Culturally-Enriched Elements
- Incorporates local culture for patient belongingness.
5. Integral to Design
- Comprehensive impact on patient experience.
6. Efficient Integration
- Streamlined technology for improved patient journeys.
Conclusion: Harmonizing these factors elevates patient well-being in hospitals,
showcasing the nuanced elements crucial for satisfaction.

16. Thank You!