Magnament Conflict II

1. HANDLING CONFLICT

2. 1. Use “I” statements
2. Be assertive, not aggressive
3. Speak calmly, coolly and rationally
4. Avoid blaming
5. Create an atmosphere of healing
6. Be willing to forgive

3. 7. Be willing to forget
8. Be honest
9. Focus on feelings rather than on content
10. Show respect for yourself and for others
11. Be willing to apologize or admit a mistake
12. Be willing to compromise