This document discusses Business Process Management (BPM) as a structured approach to analyze and improve various business operations. It emphasizes the importance of aligning business functions with customer needs while utilizing both qualitative and quantitative methodologies. The goal of BPM is to reduce chaos in workflows, enhance control over processes, and achieve consistent results that support organizational strategic objectives.

2.  R.G. Lee and B.G. Dale Manchester School of
Management, UMIST, Manchester, UK

3.  Business excellence models, self assessment and policy
deployment amongst other methodologies, help
companies to identify areas for improvement.

4.  Qualitative and Quantitative both methodologies are
used in this article.
 Primary and Secondary Data are used in this review
article.

5.  To know how BPM evaluate and how enables
organizations to align business functions with
customer needs, and helps executives determine how
to deploy, monitor and measure company resources.

6.  Zairi (1997) describes BPM as: A structured approach
to analyze and continually improve fundamental
activities such as manufacturing, marketing,
communications and other major elements of a
company’s operations

7.  The first recorded idea dates back to Frederick
Taylor at the turn of the 19th century.

8.  Business process management (BPM) is a disciplined
approach to identify, design, execute, document,
measure, monitor, and control both automated and
non-automated business processes to achieve
consistent, targeted results aligned with an
organization's strategic goals.

9.  Sales:
 Customer service:
 Finance department:
 Operations processes:
 Accounting process:
 Management process:
 Human Resources:

10.  BPM reduces chaos within workflows and eliminates
ad hoc workflow management. The goal for
organizations engaged in BPM is to take control of
their processes and continually optimize them.