- Gokul Krishna has over 7 years of experience as a Business Analyst in the healthcare, pharmacy and mortgage domains focusing on workflow analysis, business process reengineering, and interface design. - He has extensive experience with requirements gathering, process modeling, documentation, and all phases of the SDLC using methodologies like RUP, Agile and Waterfall. - He is proficient with tools like MS Visio, Rational Rose, ClearCase and has expertise in UML diagrams, documentation and facilitating sessions like JADs.

1. GOKUL KRISHNA
925-286-4442/ invincible.gokul@gmail.com
SUMMARY:
• Business Analyst with around 7 years of experience with extensive experience in HealthCare,
Pharmacy & Mortgage domain focusing on workflow analysis and design, business process
reengineering, interface design, process flow modeling.
• Solid understanding of Business Requirement gathering, Business Process flow, Business Process
Modeling and Analysis, design documentation.
• Experienced in all phases of the Software Development Life Cycle (SDLC), Rational unified
process (RUP), Agile &Waterfall Methodologies.
• Experience in Rational Unified Process (RUP), Requisite Pro, Clear Case, Clear Quest & Rational
Rose.
• Expertise in creating Use Case diagrams, Activity diagrams, Data Flow Diagrams (DFD), Sequence
diagrams, State diagrams based on UML Methodology and business process flow diagrams using
MS Visio/Enterprise Architect/Rational Rose.
• ITIL V3 certified and have extensive knowledge on service management.
• CSM certified and possess exhaustive knowledge on advanced agile and scrum process.
• Extensive experience in MS SharePoint and MS Project.
• Strong facilitation skills and experience in leading Joint Application Development (JAD) sessions
use case walkthroughs and functional requirement sessions.
• Extensive experience with documenting business requirements document (BRD), Use Case
Specifications and Functional Specifications, Systems Design Specification (SDS), Systems
Requirements Specification (SRS), Workflows and Unified Modeling Language (UML) diagrams (use
case, activity, sequence).
• Proficient in Creating User Requirement Specification, Functional Requirement Specification and
Business Process Flows.
• Hands on experience in user request fulfillment and access management.
• Worked extensively on the various types of Business Requirements Elicitation, Process Modeling,
Gap analysis, Risk analysis, SWOT analysis and development of Functional Specifications.
• Outstanding in performing GAP Analysis to check the compatibility of the existing system
infrastructure with the new business requirements.
• Extensive experience in transforming business requirements into functional specifications; focused
on work flow analysis & design, business process reengineering, user interface design & process
flow modeling.
• Extensive experience in conducting Joint Requirement Planning (JRP) sessions, Joint Application
Development (JAD) sessions with committee of SME’s, business groups, senior management and IT
groups to converge early towards a goal acceptable to customer & feasible to designer to complete.
• Tracing requirements throughout the development process and verifying adherence using the
Requirements Traceability Matrix (RTM) and Resource matrix.
• Extensive experience in level 2 incident management functional area.
• Knowledge on manual QA process
• Expertise in conducting User Acceptance Testing (UAT) and verifying performance, reliability and
fault tolerance issues.
• Extensive experience in conducting training sessions for users to give them knowledge about how the
system is going to work, user education
HPE, Conway, AR Feb 16– current
Business Analyst
AFIX-IIS Integration project
In 2013, CDC (Centre for disease control and prevention) announced that the support for software

2. program developed to perform provider level assessments will be discontinued and program awardees
would be require leverage their IIS (Immunization Information system) to support the program in lieu
of CoCASA (Comprehensive Clinical Assessment Software Application).My project is basically
integrating IIS with AFIX (assessment, feedback, incentive and exchange) functionalities. The projects
extends to states such as New York, Nebraska, Iowa, Virginia, and Oregon. The project is implemented in
agile methodology with a weekly stakeholder meeting and sprint cycle of 3 weeks. The project is now at
its initial stages with sprint velocity of 25 story points/sprint cycle. My chief responsibilities are product
backlog grooming, maintaining artifacts related to the user stories and time boxing. My key functions
include:
• Solid understanding of business process and antigens to be administered based on age group
cohorts
• Exhaustive understanding of HIPAA processes and procedures.
• Facilitating weekly discussions with stakeholders and involving them in agile development.
• Taking care of product grooming and prioritizing user stories in consultation with the product
owner
• Agile estimation and facilitating planning poker for entire development team as well as product
owner.
• Collating the business related documents and progress in SharePoint so that all the team members
are in sync
• Creating user stories using Visio and their appropriate acceptance criteria
• Creating test cases for the user stories in sprints.
• Tracking bugs in MTM and facilitating quick resolution.
• Linking user stories and story boarding to the user stories in Team foundation server.
• Story boarding user stories and creating mock ups of UI for better understanding of those involved
• Facilitating daily sprint stand up event.
• Ensuring the progress of development team with daily review of burndown charts.
• Performing QA and exceptional testing on development work that has been completed
• Ensuring the development team performance is reviewed at end of cycle as well as a sprint
retrospective is conducted at the end of sprint cycle.
Environment: MS Office, MS Visio, Microsoft test manager, MS SharePoint, MS Project, Team foundation
server, storyboarding using PowerPoint, visual studio 2013
DaVita, Atlanta GA Dec 14 – Feb 16
Business Analyst
Input File Management and Capella Premium migration
Input file management project was initiated to automate the current manual file feed process to the
primary system Capella for DaVita. It will impact almost 90+ manual file feeds (Inbound/Outbound)
from major payers into Capella. The Capella Premium migration project is responsible for Capella
Migration from Silverlight to HTML. It will address re-write, enhancements and bugs to current system.
Capella is the primary Village Health Patient Information/Monitoring system housing information of
Chronic Kidney Disease (CKD), End Stage Renal Disease (ESRD) and Kidney Transplant Patients.
• Business Requirement Documentation (BRD). Facilitated Business/Technical JAD sessions and
documented business requirements. Developed Business/IT current and future states.
• Documented Test data and Capella mapping documents.
• Deep understanding of Capella Database/Tables and effective in creating/executing Sql scripts.
• Designed the flow of feeds into the Database and then into CMS and finally to Users
• Extensive understanding of Capella Light and Rounding applications. Documented Capella Light
application functional specification document
• Version One User Stories for business requirements and conduct UAT.
• Created Access database for manual file processing/member data load (Membership,

3. Hospitalization, Lab Files etc.) to Capella.
• Collated all DB related business rules in MS SharePoint.
• Conducted IT Impact Assessment. Worked with DEV, QA teams for effective Implementation.
• Conducted Conceptual Design Sessions and worked closely with IT team for systems current and
future state.
• Tracked the progress of the project using MS Project
• Created Database of Capella Premium -18 roles including every screen for re-write and
enhancements.
• Analysis of pending enhancements/request for UI updates and prioritization with Team.
• Gap Analysis & BRD Re-Estimates.
Environment: MS Office, MS Visio, Rational Requisite Pro, MS SharePoint, MS Project, Rational Rose,
Rational ClearCase, Rational ClearQuest, RUP Methodology, UNIX, Windows.
Ranbaxy Pharmaceuticals Princeton, NJ Aug 13 - Jun 14
Business Analyst
Ranbaxy is a Global Research driven Pharmaceutical Company dedicated to putting patients first. The
company discovers, manufactures and market vaccines and medicines in over twenty therapeutic
categories .The striving efforts of Ranbaxy is to provide society with superior products and services by
conducting innovative research that improves the quality of life and satisfy customer needs. The objective
of the project was to create a Data Mart for Senior Management. This Data Mart allows the Management
to view Pattern and Sequence in the region with various perspectives of Business and Research.
• Assisted the business units with communication and collaboration process improvement, including
the use of new Web 2.0 tools: intranet portal sites, eRoom, Blogs, RSS Feeds, Wikis and other digital
communication channels.
• Focused on enhancing the user experience in the Web 2.0 platform; worked closely with the technical
and programming team to design a simple, yet effective user experience
• Teamed up with outside vendors like Yahoo! Health, USA.gov, Health Informatics Journal and Web
MD for RSS Feeds
• Designed the flow of feeds into the Database and then into CMS and finally to Users
• Translating Business Requirements into Functional Specifications and collaborating with technical
team to propose & implement solutions based on the user needs.
• Involved with the full Software Development Life Cycle (SDLC) of the product including Project
Plan, Requirements, Design, Implementation, UAT and Delivery.
• Used agile methodology and also implemented Winger’s Prioritizing Requirements using the scales.
• Project included creating appropriate Work Breakdown Structure (WBS) and gated milestones to
effectively manage scope, time, quality, resources, and risks.
• Identifying progress process improvements associated with the System Change Control Process and
proposing new alternative solutions
• Gathering business and functional requirements from SMEs resulting in final Change Requests and
associated impacts to validation deliverables like system documentation and training.
• Translating client requirements into definitive class/object design using UML and Rational Rose.
• Storing associated change request documentation as per Change Control Standard Operating
Procedure (SOP).
• Managing status updates to change request process through SharePoint site.
• Created user manual for the finished product with the help of the technical team.
Environment: UML, RUP, MS Visio, Microsoft Office 2008, MS Excel, MS Word, MS PowerPoint, MS
Outlook.
State Farm Insurance Mar 12 – Jul 13
Parsippany, NJ
Business Analyst

4. Online Auto Claim
State Farm is a financial and insurance services firm specializing in retirement savings, Annuities,
property and casualty insurance and providing other services like business and Life Insurance.
The project was called “Online Auto Claim”. The “Auto Claim” application was developed to automate
the process of claims submission by State Farm Insurance customers. The new application was integrated
with the existing Account Access application that allowed users to submit new insurance requests. Data
about insurance requests and claims would be collected from users and processing would be done to
calculate premium and claim amounts. State farm wanted to provide a single platform to its customers
through Account Access that would also allow them to submit claims online.
• Gathering and documenting the requirements that are critical to the business and using those
requirements to design application software. Prepared business requirement documents using
Rational Requisite Pro.
• Analyzed business requirements and segregated them into high level and low level Use Cases,
Activity and Sequence using Rational Rose according to UML methodology.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification URS.
Understand and articulate business requirements from user interviews and then convert
requirements into technical specifications.
• Implemented RUP and followed iterative process for Use Case driven processes of requirement
documentation and their deployments and also created a Traceability Matrix.
• Worked as an Interface between the users and the different teams involved in the application
development for the better understanding of the business and IT processes.
• Held regular JAD sessions with the system architects, developers, database developers, quality testers
during the entire project to assure that the critical as
• well as the minute details of the project were discussed and issues were resolved beforehand.
• Followed a structured approach to organize requirements into logical groupings of essential business
processes, business rules, and information needs, and ensured that critical requirements are not
missed.
• Followed the UML based methods using Rational Rose to artifacts like Use Cases, Activity Diagrams
and Sequence Diagrams.
• Worked with development staff and 3rd party vendors to ensure that the requirements are
sufficiently detailed and clearly understood. Facilitate discussions between business partners,
development team, and vendors to ensure that proposed technical solutions adequately meet the
business needs.
• Built and maintained close relationships with internal customers and retail systems vendor to ensure
efficient development processes are being followed and that business priorities are met, and that
projects/development are on schedule
• Assisted technical teams in integrating ‘Customer Relationship Management’ and ‘Procurement’
module into Oracle E-Business Suite.
• Documented the process flows and procedures in using the Oracle E-Business suite
• Created screen mockups to aid requirement process.
• Assisted with the system testing/user acceptance testing of the functional enhancements as needed.
• Assisted with the development of Policy & Procedures and Best Practices for retail operations in
alignment with system capabilities
• Ensured applications are designed to support business objectives, business processes and will
provide superior user and customer experiences.
• Wrote various SQL queries and statements for data reconciliation for Policy Administration System.
• Used MS Office suite (Word, Excel, Access, Visio, Power Point), HTML for project tracking,
documentation and presentation.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User
Acceptance testing.
• Verified the Business Scenarios on new builds to allow extended testing by QA team.

5. Environment: RUP, Rational RequisitePro, ClearCase, ClearQuest, UML, MS SharePoint / Project / Excel / Visio
AMEX Oct 10 – Feb 12
Kochi, Kerala, India
Business Analyst
Symphony (End to End team)
AMEX stands for American Express, a company in the financial domain. My project, Symphony was in
the top 10 prestigious projects for AMEX during the year. The total budget of the project was around a
one million dollars. It involved using a software called KOFAX that recognizes the amount entered in
cheque and eliminates the need to enter the amount manually. The main challenge was that AMEX
receives cheques from lot of banks that have the amount written in different areas of the cheque.
• Solid understanding of the existing financial business processes.
• Extensively interacted with business users for understanding the glitches faced in the current system
used by the business users
• Used the waterfall SDLC model to develop the final software of the project
• Extensive understanding of the accounting process for finding out the cheque flow
• Coordinated with 12 technical teams to get a completed picture of financial feeds to downstream
systems
• Developed BRD document and arranged for JAD process involving the teams of all impacted
applications
• Developed the new process flow and manual single handedly from the scratch
• Successfully coordinated over 12 tech teams and 50 team individuals
• Successfully resolved challenges of processing cheques in multiple formats.pro
• My team was able to finish the project before the estimated timeline and received client appreciation
for the successful completion of the project.
Environment: MS Visio, RUP, Rational Rose, UML 2.0, MS Word, UML, Ms Visio.
EDUCATION
• Bachelors - Mechanical Engineering, Anna University
• Masters - MBA., University of Kansas
• ITILV3 Certified
• CSM Certified

6. Environment: RUP, Rational RequisitePro, ClearCase, ClearQuest, UML, MS SharePoint / Project / Excel / Visio
AMEX Oct 10 – Feb 12
Kochi, Kerala, India
Business Analyst
Symphony (End to End team)
AMEX stands for American Express, a company in the financial domain. My project, Symphony was in
the top 10 prestigious projects for AMEX during the year. The total budget of the project was around a
one million dollars. It involved using a software called KOFAX that recognizes the amount entered in
cheque and eliminates the need to enter the amount manually. The main challenge was that AMEX
receives cheques from lot of banks that have the amount written in different areas of the cheque.
• Solid understanding of the existing financial business processes.
• Extensively interacted with business users for understanding the glitches faced in the current system
used by the business users
• Used the waterfall SDLC model to develop the final software of the project
• Extensive understanding of the accounting process for finding out the cheque flow
• Coordinated with 12 technical teams to get a completed picture of financial feeds to downstream
systems
• Developed BRD document and arranged for JAD process involving the teams of all impacted
applications
• Developed the new process flow and manual single handedly from the scratch
• Successfully coordinated over 12 tech teams and 50 team individuals
• Successfully resolved challenges of processing cheques in multiple formats.pro
• My team was able to finish the project before the estimated timeline and received client appreciation
for the successful completion of the project.
Environment: MS Visio, RUP, Rational Rose, UML 2.0, MS Word, UML, Ms Visio.
EDUCATION
• Bachelors - Mechanical Engineering, Anna University
• Masters - MBA., University of Kansas
• ITILV3 Certified
• CSM Certified