This document discusses principles of exemplary leadership in the fire service. It outlines five principles: 1) leaders must model desired values and behaviors, 2) provide a shared organizational vision, 3) seek opportunities for improvement and change, 4) foster collaboration, and 5) encourage excellence through recognition. Effective leaders live the department's values, communicate priorities through actions over words, envision exciting possibilities to inspire others, encourage experimentation and learning, develop members, and celebrate victories.
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Aѕpесtе аlе mаrkеtingului onlinе (сybеrmаrkеting). аvаntаjе și dеzаvаntаjе аl...Valentin Veazye
Aceasta lucrare face parte dintr-o cercetare de piata asupra modului in care o organizatie poate, cu succes, sa abordeze noile tehnici de promovare in spatiu internetului. Acest continut nu poate fi replicat. avand un caracter exaustiv poate fi folosit ca teorie primara in dezvoltarea unor idei ce se rezuma la o evolutie a acestui subiect. Enjoy!.
The time has come for the Pentagon to retire its Industrial Age management model and invent a radically new approach for the Digital Age. The DoD faces an increasingly complex operational environment at a time of decreasing defense budgets. The DoD would yield better results if it harnessed its strategic initiatives to enabling innovation instead of strict cost-cutting measures. The enterprise that more than 40 years ago helped invent the Internet for research and development collaboration must leverage the Web as a platform to network its acquisition workforce.
WORK BREAKDOWN STRUCTURE 1
Work Breakdown Structure
WBS Dictionary
WBS ID
Task
Description / Justification
Phase 1: Green1 Reduce solid waste 50%
1.14
Kick off Meeting
Familiarize the team with the four-phase project and create a vision and mission. Discuss roles and responsibilities for each phase
1.2
Business Requirements
Site requirements indicating the company need and purpose of the intranet portal.
1.4
Division Head Meetings
Since each division is expected to have a subsite on the intranet portal, division heads articulate their vision of their respective sites.
1.5
Research Sourcing
Collect and compare purchase requirements. Consult with SMEE
1.5.6
Vendors & Contracts
Sign purchase agreement with approved vendors
1.5.8
Approvals
Gain acceptance and go-ahead from upper-level management
1.7
Communications
Keep employees aware of carpooling options and benefits
1.8
Synthesize / Document Business Requirements
Combine business requirements from various requirements gathering meetings into one comprehensive document.
1.9
Implementation
Install required equipment/ software, testing, hyper care
1.9.1
After Action Review
Review project plan, evaluate efficiency, and document learnings
1.9.2
60 Review
Review implemented plans for each phase and estimated savings
Phase 2: Lower Energy Consumption by 10%
2.1
Business Requirements
Site requirements indicating the company need and purpose of the intranet portal.
2.2
Division Head Meetings
Since each division is expected to have a subsite on the intranet portal, division heads articulate their vision of their respective sites.
2.3
Research
Collect and compare purchase reflecting business requirements. Consult with SMEE
2.3.1
Mechanical Expertise
Collaborate with sourcing on proper equipment requirements and specifications
2.3.2
Technology Expertise
Collaborate with sourcing on proper equipment requirements and specifications
2.3.3
Procurement -
Procure approved items
2.3.7
Approvals
Gain acceptance and go-ahead from upper-level management
2.5
Synthesize / Document Business Requirements
Combine business requirements from various requirements gathering meetings into one comprehensive document.
2.6
Implementation
Install required equipment/ software, testing, hyper care
2.11
Go Live
Implemented and working properly
2.7
After Action Review
Review project plan, evaluate efficiency, and document learnings
2.8
60 Review
Review implemented plans for each phase and evaluated savings
Green3 Increase carpooling to over 50% of the staff.
3.2
Research
Collect and compare purchase reflecting business needs. Consult with SMEE
3.2.1
Ride Share Lanes
Discover options available for ride share lanes
3.2.2
No Cost Parking
Discover options available for no cost parking
3.2.3
Incentives
Create incentives for carpooling
3.2.5
Traffic Analysis
Analyze current traffic trends and carpooling usage
3.2.6
App.
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Aѕpесtе аlе mаrkеtingului onlinе (сybеrmаrkеting). аvаntаjе și dеzаvаntаjе аl...Valentin Veazye
Aceasta lucrare face parte dintr-o cercetare de piata asupra modului in care o organizatie poate, cu succes, sa abordeze noile tehnici de promovare in spatiu internetului. Acest continut nu poate fi replicat. avand un caracter exaustiv poate fi folosit ca teorie primara in dezvoltarea unor idei ce se rezuma la o evolutie a acestui subiect. Enjoy!.
The time has come for the Pentagon to retire its Industrial Age management model and invent a radically new approach for the Digital Age. The DoD faces an increasingly complex operational environment at a time of decreasing defense budgets. The DoD would yield better results if it harnessed its strategic initiatives to enabling innovation instead of strict cost-cutting measures. The enterprise that more than 40 years ago helped invent the Internet for research and development collaboration must leverage the Web as a platform to network its acquisition workforce.
WORK BREAKDOWN STRUCTURE 1
Work Breakdown Structure
WBS Dictionary
WBS ID
Task
Description / Justification
Phase 1: Green1 Reduce solid waste 50%
1.14
Kick off Meeting
Familiarize the team with the four-phase project and create a vision and mission. Discuss roles and responsibilities for each phase
1.2
Business Requirements
Site requirements indicating the company need and purpose of the intranet portal.
1.4
Division Head Meetings
Since each division is expected to have a subsite on the intranet portal, division heads articulate their vision of their respective sites.
1.5
Research Sourcing
Collect and compare purchase requirements. Consult with SMEE
1.5.6
Vendors & Contracts
Sign purchase agreement with approved vendors
1.5.8
Approvals
Gain acceptance and go-ahead from upper-level management
1.7
Communications
Keep employees aware of carpooling options and benefits
1.8
Synthesize / Document Business Requirements
Combine business requirements from various requirements gathering meetings into one comprehensive document.
1.9
Implementation
Install required equipment/ software, testing, hyper care
1.9.1
After Action Review
Review project plan, evaluate efficiency, and document learnings
1.9.2
60 Review
Review implemented plans for each phase and estimated savings
Phase 2: Lower Energy Consumption by 10%
2.1
Business Requirements
Site requirements indicating the company need and purpose of the intranet portal.
2.2
Division Head Meetings
Since each division is expected to have a subsite on the intranet portal, division heads articulate their vision of their respective sites.
2.3
Research
Collect and compare purchase reflecting business requirements. Consult with SMEE
2.3.1
Mechanical Expertise
Collaborate with sourcing on proper equipment requirements and specifications
2.3.2
Technology Expertise
Collaborate with sourcing on proper equipment requirements and specifications
2.3.3
Procurement -
Procure approved items
2.3.7
Approvals
Gain acceptance and go-ahead from upper-level management
2.5
Synthesize / Document Business Requirements
Combine business requirements from various requirements gathering meetings into one comprehensive document.
2.6
Implementation
Install required equipment/ software, testing, hyper care
2.11
Go Live
Implemented and working properly
2.7
After Action Review
Review project plan, evaluate efficiency, and document learnings
2.8
60 Review
Review implemented plans for each phase and evaluated savings
Green3 Increase carpooling to over 50% of the staff.
3.2
Research
Collect and compare purchase reflecting business needs. Consult with SMEE
3.2.1
Ride Share Lanes
Discover options available for ride share lanes
3.2.2
No Cost Parking
Discover options available for no cost parking
3.2.3
Incentives
Create incentives for carpooling
3.2.5
Traffic Analysis
Analyze current traffic trends and carpooling usage
3.2.6
App.
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LearningObjectives
After studying Chapter 11, you will be able to:
Describe the different types of responsibility centers.
Discuss the advantages of decentralization.
Evaluate a division manager’s performance using return on investment, residual
income, and the economic value added approach.
Explain performance evaluation systems in service organizations.
Discuss the advantages and disadvantages of alternative transfer pricing methods.
Understand transfer pricing issues in the international arena.
11 Analysis of Decentralized Operations
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DividingthePro�itPie:WhoseIsWhose?
Shagari Petroleum Company is a large Nigerian oil company headquartered in Lagos. The
company has �ive operating divisions: Exploration & Production, Trading & Supply, Gas
Processing, Re�ining, and Marketing & Distribution. Each division is responsible for generating a
pro�it and for managing its investment in assets. Debates have raged among division managers
about who earned what pro�its since, in many cases, “Your revenues are my costs.”
The Exploration & Production Division has the task of �inding, developing, and producing oil and
gas reserves. Oil produced is sold to the Trading & Supply Division or to outside customers,
depending on who offers the best prices. Gas produced is sold to the Gas Processing Division,
petrochemical companies, or pipeline companies.
The Trading & Supply Division is responsible for meeting the crude oil needs of the Re�ining
Division. It purchases crude oil from the Exploration & Production Division and the open market.
Crude oil not sold to Re�ining is marketed overseas.
Although the Gas Processing Division may purchase gas from other companies, 90% of its gas
needs are met by the Exploration & Production Division. Processing results in liquid petroleum
gas products such as ethane, propane, and butane. These products are sold to the Marketing &
Distribution Division and to petrochemical companies.
The Re�ining Division has re�ineries in Kano, on the Niger River, and in Ibadan. The re�ineries
have the capability to produce a full range of petroleum products. Finished products are sold
either to the Marketing & Distribution Division or to an overseas wholesale market.
Marketing & Distribution sells to utilities and international resellers, plus industrial, governmental,
commercial, and residential customers. It buys its products from the Re�ining and Gas Processing
Divisions. If shortages occur, it may pu ...
Apply Strategic Plan EvaluationRefer back to the Week 2 compa.docxjewisonantone
Apply: Strategic Plan Evaluation
Refer back to the Week 2 company, Hoosier Media, Inc. Your consulting firm is now ready to present suggestions regarding the strategic plan of Hoosier Media, Inc.
In a 10- to 20-slide presentation with speaker notes, address the following which will be presented to the Director of Marketing:
· The best possible options for evaluating a strategic plan
· Corrective actions that should be taken to ensure company operations are correctly aligned with the strategic plan
Include the following in your presentation:
· How should the company measure organizational performance?
· How will the company examine what progress is being made toward the stated objectives?
· What criteria will be used when determining whether company objectives are measurable and verifiable?
· Based on your knowledge of the company, what changes should be made to reposition Hoosier Media competitively for the future?
Research and find 2-3 topics in current news/events
and be prepared to explain the event/news item and its relationship to
the material that we have covered in the course.
You should review papers, magazines and news feeds
to bring potential items for the group to discuss and decide on the
topics. You should then put together a slide on each item which
describes the event and demonstrates how it would impact strategic
management planning processes.
Six Sigma
The term Six Sigma, popularized by Motorola, Honeywell, and General Electric, has two meanings in TQM. In a statistical sense, it describes a process, product, or service with an extremely high capability (99.9997% accuracy). For example, if 1 million passengers pass through the St. Louis Airport with checked baggage each month, a Six Sigma program for baggage handling will result in only 3.4 passengers with misplaced luggage. The more common three-sigma program (which we address in the supplement to this chapter) would result in 2,700 passengers with misplaced bags every month. See Figure 6.4.
Six Sigma
A program to save time, improve quality, and lower costs.
The second TQM definition of Six Sigma is a program designed to reduce defects to help lower costs, save time, and improve customer satisfaction. Six Sigma is a comprehensive system—a strategy, a discipline, and a set of tools—for achieving and sustaining business success:
1. LO 6.3Explain Six Sigma
· It is a strategy because it focuses on total customer satisfaction.
· It is a discipline because it follows the formal Six Sigma Improvement Model known as DMAIC. This five-step process improvement model (1) Defines the project’s purpose, scope, and outputs and then identifies the required process information, keeping in mind the customer’s definition of quality; (2) Measures the process and collects data; (3) Analyzes the data, ensuring repeatability (the results can be duplicated) and reproducibility (others get the same result); (4) Improves, by modifying or redesigning, existing processes and procedures; a.
TASK
A) Read the case study below:
SAR Health Services (SARHS) are part of a multi-national enterprise based in Switzerland. They supply sophisticated diagnostic equipment to hospitals across Europe and have recently entered new marks in Asia. SARHS’s relationship with its customers is based on high trust, high quality products and in Europe on 24/7 servicing. The company employs around 3000 staff, consisting of technicians, production, office staff (sales, marketing, distribution) managers and drivers.
SARHS puts particular emphasis on environmental education through staff training and induction. New staff receive a half-day session on sustainability. In addition, monthly departmental meetings in head office include a ‘green slot’ where updates and activities regarding environmental sustainability are discussed. The organisation also runs an internship, which has proved to be a useful source of ideas regarding green initiatives.
The company has gone through two reorganisations in the last 3 years. The most recent involved shifting from a functional to a matrix structure. Managers however, have complained that this last structural change confused authority and responsibility relationships.
Strategy MapsOnce change leaders have framed their vision and st.docxsusanschei
Strategy Maps
Once change leaders have framed their vision and strategy for the change, they can develop a visual representation of the end state and the action paths that will get them there. The tool was developed by Robert Kaplan and David Norton and is called a strategy map.27 As can be seen from Figure 10.3, financial outcomes are driven by customer results. These customer results come from the performance of internal systems and processes, which in turn rest on the organization’s resources (human, informational, and capital).28
Once the change vision and strategy are defined, Kaplan and Norton recommend starting with financial goals and objectives and then setting out the objectives, initiatives, and paths needed to generate those outcomes. The financial perspective drives the goals and objectives.
· If the vision for change is achieved, how will it look from the perspective of the financial results achieved?
· To accomplish these financial outcomes, what initiatives have to be undertaken from a customer perspective to deliver on the value proposition in ways that generate the desired financial results?
· To accomplish these customer outcomes and/or contributions directly to the financial outcomes through efficiencies, what changes must be tackled from an internal business process perspective?
· Finally, to attain the internal process goals and objectives, what must be undertaken from a learning and growth perspective to increase the organization’s capacity to do what is needed with the internal processes and customers?
Figure 10.3 Generic Strategy
Source: From H. M. Armitage and C. Scholey, “Using Strategy Maps to Drive Performance,” CMA Management, Vol. 80, #9, 2007, pg. 24.
The learning and growth perspective embodies people, information, and organizational capital (e.g., culture, intellectual property, leadership, internal alignment, and teamwork). For not-for-profit organizations, many recommend placing the customer perspective at the top of the model (some have relabeled it as the stakeholder perspective), since this is the reason for the organization’s existence. Some place the financial perspective parallel with the customer or stakeholder perspective, while others place it below learning and growth or elsewhere. Others have added levels or changed labels on the strategy map. However, the goal remains the same: develop a coherent picture that aligns your change strategy with the organization’s purpose so it generates the desired outcomes. It is all about translating the change vision into action, communicating with key constituents, integrating and aligning the specific action plans, implementing, and learning and refining as you go.
The assumption underlying strategy maps in for-profit organizations is that financial outcomes are the end goals that they are striving for and that other objectives within the change program should be aligned to produce and support those desired outcomes. If particular activities and the objective.
Using Machine Learning embedded in Organizational Responsibility Model, added to the ten characteristics of the CIO Master and the twelve competencies of the workforce can help lead the Digital Transformation of the traditional public organizations to the Exponential.
1. to cause members to
think and conclude them-
selves that change is in-
deed needed to succeed.
Fourth, great leaders
foster collaboration, co-
operation, build trust and
strengthen others by
sharing power. Develop-
ment of members is es-
sential toward building
the leadership bench
strength of a department.
Developing those around
you indicates to the fire-
fighters that they are val-
ued by you.
Finally great leaders
encourage the hearts of
the members of the
department by showing
appreciation for perform-
ance excellence and
celebrating the values
and victories of its fire-
fighters, fire and chief
officers.
ideal assignments tells
firefighters what is
important to their
organization versus
what may be presented
on a departmental web
page or listed inside a
strategic plan.
Second, leaders imag-
ine exciting possibili-
ties and place them in
an organizational vision
that enlists the fire-
fighters, company offi-
cers and chief officers
to share and seek the
vision.
Third, leaders seek
opportunities for im-
provement, innovation,
growth and positive
change. He or she en-
courages experimenta-
tion and learning from
mistakes. He or she
does not assimilate into
the status quo but
rather raises ques-
Command
(Kouzes &
Posner, 2003)
Exemplary leader-
ship requires individu-
als to practice certain
principles of leader-
ship.
First, leaders must
model the way by liv-
ing, both on and off
duty, in accordance
with the department’s
values. Firefighters pay
attention to what their
leadership does and
not what they say.
They follow the “man”,
not the
“plan”.
Who is
hired,
fired,
pro-
moted,
demoted
or at-
tains
Purpose of FirePurpose of FirePurpose of FirePurpose of Fire----ZineZineZineZine
To provide members of
the fire service with
quips of valuable infor-
mation from a plethora
of resources available.
Fire-Zine ‘s format is
structured in catego-
ries similar to the
general staff positions
in the incident com-
mand system. It is
designed as a fast read
for a fast paced fire
service.
s of the fire service with
November 4, 2010
Fast Reading for the Fire Service
Produced by John J. McNeil,
Rhodes Consultants, Inc.
Great leaders model the way, provide a shared vision, manage
change, foster collaboration and encourage the hearts of firefighters.
2. objective criteria that is acceptable
universally by the fire service,
government financial officers and
elected officials.
The existence of such a standard
would make replacement purchases
significantly easier. In the absence
of such a standard there exists a
fight to convince the powers to be
exactly when an apparatus needs
replacing. A typical engine is
replaced on an average of 10-12
years and aerials on an average of
12 years with an additional 3 years
as a reserve for both.
An important point to make to
finance and your elected officials is
the reality that deferring purchases
simply transfers the cost from
capital expenses to operating
expenses with steadily increased
maintenance costs. For further
information on the topic of fire
apparatus replacement planning and
options go to the fleet management
website:
http://www.fleet-central.com/ re-
sources/14_replace_vs_refurbish_fire
_apparatus.pdf
Administration &
Fiscal
Procurement
Opportunities
In the new reality, which we are fac-
ing as a result of the economic re-
cession, we have to adjust the man-
ner in which we approach purchas-
ing. Here is a great option for con-
sideration by fire departments. The
Fire Rescue GPO is a national group
purchasing program that has the
power of volume in group purchas-
ing, which saves money, time, and
resources and costs nothing to par-
ticipate. Fire Rescue GPO offers na-
tional contract pricing for items
such as turnout gear, EMS supplies,
and fire station furnishings. For
more information, go to
http;//www.firerescue-gpo.com/
Planning
(Google)
Sketch Up
Fire companies must have a
thorough understanding of their
response territories; know the
type of construction in their area
and preplan and respond
accordingly.
The lack of compartmentaliza-
tion in open floor plans of light-
weight construction components
with the increased heat release
from modern materials results in
faster failure of structural
components and less time for
firefighters to perform interior
functions.
An excellent and free tool avail-
able for drawing professional 3
dimensional models for preplans
is the program google sketch.
Google’s Sketch Up program is
accessible at the following link:
http://sketchup.google.com/intl/
en/
Fire officers should make a con-
certed effort to learn google’s
sketch up program for use in
training scenarios, post incident
analysis and pre-planning of
target hazards .
Logistics
Fire Apparatus
Replacement
Unfortunately the fire service
standard for fire apparatus re-
placement does not contain an
Operations
(Fire Engineering)
Webcast
It is essential that company
officers and Battalion Chiefs
conduct regular training on
departmental operational
guidelines. The guidelines
training conducted in con-
junction with the practice of
risk management will impact
whether the outcome at
emergency incidents will be
positive or negative...
Whether or not there will be a
near miss, firefighter injury or
line of death.
A training opportunity is avail-
able for free on November 8th
via a Webcast entitled
"Tactical Building Blocks,"
The webcast will discuss
practical fireground tactics,
some common fire service
failures, and strategies on
preventing firefighter line-of-
duty injuries and deaths. Reg-
ister now by visiting the
following link :
www.fireengineering.com/
index/webcasts.html.
Fire-Zine Know ledge i s S urviv al
Volume 1 Issue 2 Page 2
Free
Offer
Leadership Quote
“ In the long run, it is what we
do not say that will destroy us.”
—-General George S. Patton, Jr.
“No one is thinking if everyone
is thinking alike.”