1. Participation Mainstreamingmeaningful stakeholdershipingovernance JESSEMROBREDO Mayor,NagaCity

2. LimitationsandChallenges ■DEVELOPMENTCONTEXT ■Notcentrallylocated ■377kmssouthofManila (nationalcapital),380kms northofCebu(2ndbiggest urbancenter) ■ThecoreofMetroNaga ■Afast-growingareacomprised of14municipalitiesandNaga CitybelongingtoMetroNaga DevelopmentCouncil(MNDC) ■Amedium-sizedcity ■137,000population(2000 census) ■Daytimepopulationofaround 250,000

3. PARTICIPATIVEVISIONING EvolutionofCityVision Builtaroundtheconceptofcreatinga nicheforNaga Rallyingpeopleonneedtorestore localpride Institutionalizedparticipative visioningprocessfacilitates communityownership    “ACityforthePeople” (1988-95) Confidencebuilding phasewhichlaiddown groundworkforreforms withinCityHallandinthe community “UswagNaga1998” (1995-98) Emphasisoneconomic growth;periodofrapid economicexpansion “AnMaogmangLugar” (1998onwards) Redefinitionofshared visiontowardsbecoming aninclusivecityand modelofparticipative urbangovernance

4. “SELLINGTHEVISION” CommunicationStrategy Variousapproaches  “Kauswagankan Naga—KunBako Ngonian,Nuarin Pa?” utilizedbyleadershipin presentingthecorporate mission/visiontoits constituency Goalissecuringtheir supportsothatthe corporatevisionbecomes asharedcommunity vision Includestheuseoflogos andsloganeering  

5. THENAGAGOVERNANCEMODEL Aguidingframework Guidedbyourownexperience,we haveevolvedourowngovernance model Progressivedevelopment perspective.Seeksprosperity- buildingtemperedbyanenlightened perceptionofthepoor Functionalpartnerships.   Vehiclesthatenablethecitytotap communityresourcesforpriority undertakings Participation.Mechanismsthat ensurelong-termsustainabilityof localundertakings TheNagaGovernanceModel

6. THEIMPERATIVESFOR PeopleParticipation Attheoperationalandpracticallevel, partnershipsworkbestamongorganized groupsandinstitutions Canexcludecommunityatlarge(particularly marginalizedsectors)reducingthemtomere spectators Partnershipsmustbecomplementedby mechanismsthatmainstreamthemarginalized, andactivelyengagedthemingovernance   

7. SHAPING,INSTITUTIONALIZINGFUNCTIONAL ParticipatoryMechanisms ContinuingNGOaccreditation  AftertheCodewaspassed,Nagawasamongthe firsttoimplementtheprovisionmandatingNGO accreditation. Duringitsfirstrunin1993,morethan40applied withthecitycouncilandweredulyaccredited.   Multi-levelconsultationmechanisms  UnderNagaSPEEDcomponent,multiple consultationchannelsweresetup Specificsectors,groups,ortheentireconstituency canparticipateinidentifyingandaffirming developmentalpriorities  

8. SHAPING,INSTITUTIONALIZINGFUNCTIONAL ParticipatoryMechanisms Referendumondevelopmentissues  OnAugust6,1993,Nagapioneeredtheconductofacitywide referendumwhenthreedevelopmentissuesweresubmittedto Nagueñosfordecision Intheprocess,thecitygovernmentdemonstratedthat participationevenatthisscaleworks   TheEmpowermentOrdinanceandtheNaga CityPeople’sCouncil  Throughalandmarklegislation,thelocalgovernmentinitiateda systemofpartnershipwhereinitencouragedthefederationof NGOsandPOsintotheNagaCityPeople’sCouncil(NCPC) Institutionalizedasystemofself-regulationamongtherankand fileofNGOsandPOsinthecity  

9. FUNCTIONSOFTHE NagaCityPeople’sCouncil Thecouncil appointsNGOrepresentativestolocalspecialbodies oftheCityGovernment observes,votesandparticipatesinthedeliberation, conceptualization,implementationandevaluationof projects,programsandactivitiesoftheCity Government proposeslegislation,participatesandvotesatthe committeeleveloftheSanggunian,and actsasthepeople'srepresentativesintheexerciseof theirconstitutionalrightstoinformation    

10. 2NDLEVELOFPARTICIPATION:ENGAGINGWITHINDIVIDUALS Thei-GovernanceProgram Aprogramthatidentifiesandusesvarious toolsto:  encourageparticipationingovernmentdecision- making,especiallybyindividualcitizensand households concretizethegovernanceprinciplesoftransparency andaccountability   Allowsthelocalgovernmenttomeetthe challengeofsustaininginnovativeapproaches by:  Doingmorewithless Improvingandensuringequitableservicedelivery  

11. PROGRAMCOMPONENTS Deliverymechanisms 3.MobileGovernance. Usescellphoneswhichhave higherpenetrationratethandial- upinternet.Around67%of householdsownamobilephone. TxtServeNaga 4.Networkaccess improvement.Addresses digitaldividethroughstrategicIT investments Cyberschools(Click Project) Cyberbarangays 1.Analogorpaper- basedtools.Addresses needofaround67%ofpopulation withoutICTaccess PerformancePledges CitizensBoard NagaCityCitizensCharter 2.DigitalorICTmedia (eGovernance) naga.govinitiative,through thecity’swebsite www.naga.gov.ph

12. TheNagaCityCitizensCharter ■GREATERACCOUNTABILITYINSERVICEDELIVERY Aguidebookon130keyservices beingdeliveredbytheCity Governmenttoitscustomers ■ Procedure Responsetime Personnelresponsibleforeachservice Requirementschecklisttofacilitateservice delivery Scheduleoffees(ifapplicable) Locationmapssketchingoffice/shandling theservice ■ ■ ■ ■ ■ ■ A“contract”thatcanbeenforced throughfeedback ■ Providesforcustomerfeedbackform Directoryofcityhallagencies ■ ■

13. CityWebsite ■ADIGITALENGAGEMENTANDEMPOWERMENTTOOL Maximizeswebtechnology  Withinreachoflocalresources andcapabilityinadeveloping country Offersaccesstoinformationon Naga,includingcitygovernment financialreports •proposedandapprovedannual operatingbudget •quarterlyfinancialstatementof operation •bidtenders,and •outcomesofeverybidding processcompleted Platformforcommunicating requestsandcomplaintsincost- effectiveandefficientmanner Containsadigitalversionofthe Charter(calledNetServe)andthe CitizensBoard    

14. TxtServeNaga ■AMOBILEGOVERNANCEENGAGEMENTTOOL Allowscitizenstosend complaints,other concernstoCityHall throughSMSortext messaging  InpartnershipwithSmart Telecommunications,aleading Philippinetelco  OtherSMSapplications currentlybeing developed Ownedbycitygovernment,instead ofbeingSmartnetworkdependent  WHYISDYOUTHCNTERapos;S POOLW/CSSUPPOSD2B PUBLCPOOLBEINGCLOSED COZPRIVATESKOLSapos;P.E. STUDENTSRUSINGDWHOLE POOLEXCLUSIVELY?why?

15. Outcomes Informationopennessengenders criticalengagementwithcitizens Widespreadavailabilityofinformation enablestransparencyingovernment operations CitizensCharteraperformancemetricstool thatenablesgreatertransparencyinservice delivery Customershaveallinformationrequiredto exactaccountabilityinservicedelivery throughdocumentedfrontlineservices Stimulatesgreaterstakeholder participationandfacilitatestheflowof information,whichfurtherdrivedown operatingcost    …byputtingup thenumbersfor everyoneto see,thecity is“requiring fromusmore thangreetings. Theyareasking us,forthe sakeofthe city,tolook atthenumbers, studythem, questionthem.” -ANagueño, afterlooking atthecity’s budgetandfinancesatthe citywebsite

16. Outcomes Madetheprocurementsystemworkforgovernment throughreducedcosts  Roadconstruction–38%lowerthannationalgovernment standards Asphaltoverlays–47%lower Publicschoolclassroom–36%cheaper Medicine–19-70%lowerthanotherlocalgovernmentunits,62% lowerthanbrandedproductsimportedbythenational government Supplies–upto33%lowerthanlocalgovernmentstandard.      CityAccountant’sOfficeestimatesatleastP10milliona yearinsavingsthroughtransparentprocurement Asaresult,WorldBankconsidersNagathe Philippines’modelcityforgoodpracticesand innovationsinprocurement  

17. TxtServeNaga,Reloaded ■i-GOV’SMOSTPROMISINGFRONTIER ■TXTNAGAHotline–a locallymanagedand controlledSMSmessaging system Consistsof  aPC aGSM/GPRSmodem TXTNAGAhotlinewith GlobeTelecoms (0917-TXTNAGAor 0917-8986242),and SMSapplications developedbyalocal programmer     ADVANTAGES: ■Locallymanaged,andthereforemore flexible,insteadofbeingnetwork dependent ■Moreaccessibletoordinarycitizens. P1.00perSMSsentvs.P2.50underthe 2960service ■Morecost-effectiveinthelong-run

18. TheChallengesAhead Sustainingourgains  Ensuringstreamofcompetentleaders Continuingcorporatestrengthening Continuingcommunityorganizing,people empowerment    Sharingourgains  Attainmentofvision:economicempowerment “Inclusive”development:everybodybenefitsinthe process  