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SUCCESSION	
  PLANNING	
  
The	
  Right	
  Steps,	
  At	
  The	
  Right	
  Time.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
A	
  Text	
  By:	
  Tristan	
  Hebert	
  and	
  Charles	
  Canuel	
  Tousignant
  2	
  
	
  
Table	
  of	
  Contents	
  
Premise	
  .......................................................................................................................................	
  3	
  
Executive	
  Summary	
  ................................................................................................................	
  4	
  
Family	
  Harmony	
  ......................................................................................................................	
  5	
  
Challenges	
  between	
  business	
  and	
  family	
  ........................................................................	
  5	
  
Why	
  should	
  we	
  plan	
  for	
  Business	
  succession?	
  ..............................................................	
  7	
  
What	
  have	
  done	
  the	
  biggest	
  companies?	
  .........................................................................	
  8	
  
Succession	
  Plan	
  ........................................................................................................................	
  9	
  
Steps	
  Towards	
  the	
  Succession	
  .............................................................................................	
  9	
  
•	
   Goals	
  and	
  objectives	
  ..................................................................................................................	
  9	
  
o	
   Develop	
  a	
  vision	
  for	
  the	
  business.	
  ...................................................................................................	
  9	
  
o	
   Determine	
  your	
  retirement	
  or	
  post	
  business	
  ownership	
  goals.	
  ......................................	
  10	
  
•	
   Decision	
  making	
  ......................................................................................................................	
  11	
  
o	
   If	
  appropriate,	
  involve	
  family	
  members	
  in	
  the	
  development	
  of	
  the	
  plan.	
  ...................	
  11	
  
o	
   Have	
  a	
  conflict	
  resolution	
  mechanism	
  ........................................................................................	
  12	
  
o	
   Select	
  a	
  successor	
  .................................................................................................................................	
  13	
  
•	
   Training	
  ......................................................................................................................................	
  15	
  
o	
   Identify	
  the	
  core	
  skills	
  and	
  competencies	
  that	
  your	
  successor	
  will	
  need.	
  ..................	
  15	
  
o	
   Plan	
  for	
  training	
  of	
  the	
  new	
  owner(s).	
  .......................................................................................	
  16	
  
•	
   Financial	
  planning	
  ...................................................................................................................	
  17	
  
o	
   Prepare	
  a	
  financial	
  plan	
  for	
  the	
  transition	
  of	
  your	
  business.	
  ............................................	
  17	
  
•	
   Contingency	
  planning	
  ............................................................................................................	
  18	
  
o	
   Have	
  a	
  contingency	
  plan.	
  ..................................................................................................................	
  18	
  
•	
   Corporate	
  structure	
  and	
  transfer	
  methods	
  ....................................................................	
  19	
  
•	
   Exit	
  strategy	
  ...............................................................................................................................	
  20	
  
•	
   Implementation	
  and	
  follow	
  up	
  ...........................................................................................	
  20	
  
o	
   Review	
  and	
  update	
  your	
  plan	
  regularly.	
  ....................................................................................	
  20	
  
Conclusion	
  ...............................................................................................................................	
  21	
  
References	
  ..............................................................................................................................	
  22	
  
	
  
	
  
  3	
  
Premise	
  
	
  
Both	
  of	
  us	
  we’re	
  both	
  living	
  in	
  an	
  entrepreneurship	
  environment	
  growing	
  up.	
  	
  
We	
  both	
  have	
  seen	
  the	
  challenge	
  and	
  the	
  passion	
  that	
  each	
  of	
  our	
  family	
  has	
  
put	
  into	
  their	
  organization.	
  Our	
  idea	
  for	
  this	
  project	
  was	
  to	
  establish	
  a	
  
succession	
  plan	
  for	
  family	
  that	
  could	
  be	
  use	
  by	
  businesses	
  in	
  order	
  to	
  make	
  
sure	
  that	
  the	
  transfer	
  of	
  the	
  company	
  is	
  done	
  properly	
  and	
  in	
  order	
  to	
  
maintain	
  the	
  business	
  values	
  and	
  assure	
  future	
  growth.	
  It	
  is	
  important	
  to	
  plan	
  
such	
  an	
  important	
  change	
  within	
  the	
  organization	
  and	
  every	
  aspect	
  must	
  be	
  
analysed.	
  	
  
	
  
This	
  is	
  an	
  important	
  subject	
  for	
  us	
  because,	
  as	
  mentioned	
  before,	
  both	
  of	
  us	
  
are	
  use	
  to	
  the	
  “underground”	
  of	
  businesses.	
  We	
  are	
  both	
  currently	
  involved	
  in	
  
family	
  businesses	
  and	
  both	
  of	
  us	
  want	
  to	
  either	
  own	
  a	
  business	
  in	
  the	
  future	
  
or	
  get	
  the	
  control	
  over	
  the	
  family	
  business.	
  	
  Moreover,	
  in	
  Canada,	
  1/3	
  of	
  all	
  
business	
  owner	
  will	
  retired	
  over	
  the	
  next	
  few	
  years	
  according	
  to	
  PWC	
  survey	
  
firm.	
  It	
  is	
  crucial	
  for	
  those	
  entrepreneurs	
  that	
  want	
  to	
  let	
  their	
  family	
  take	
  
over	
  the	
  company	
  to	
  have	
  a	
  good	
  plan.	
  The	
  findings	
  of	
  this	
  survey	
  illustrate	
  
that	
  companies	
  should	
  start	
  planning	
  their	
  succession	
  at	
  least	
  5	
  years	
  before	
  
the	
  transition.	
  Also,	
  we	
  wanted	
  to	
  raise	
  awareness	
  to	
  entrepreneur	
  about	
  
planning	
  in	
  advance	
  the	
  succession	
  in	
  order	
  to	
  establish	
  a	
  well-­‐defined	
  plan	
  
to	
  guide	
  entrepreneurs	
  facing	
  the	
  challenge	
  of	
  family	
  business	
  succession.	
  
In Canada, 1/3 of business owners will retire in the next few
years.
Source: Securing the Future: The Canadian Supplement to the 2014 PwC Global Family Business Survey.
  4	
  
Executive	
  Summary	
  
Passing	
   your	
   company	
   over	
   to	
   a	
   family	
   member	
   is	
   a	
   common	
   way	
   to	
   pass	
  
your	
  legacy	
  on	
  to	
  your	
  children	
  and	
  also	
  onto	
  future	
  generations.	
  But	
  it’s	
  not	
  
always	
  that	
  easy.	
  In	
  order	
  to	
  help	
  you	
  in	
  the	
  future,	
  you	
  will	
  find,	
  later	
  in	
  this	
  
report	
  you	
  will	
  be	
  able	
  to	
  follow	
  a	
  step-­‐by-­‐step	
  plan	
  that	
  will	
  guide	
  you	
  into	
  a	
  
successful	
  family	
  business	
  succession.	
  Actually,	
  you	
  will	
  understand	
  with	
  this	
  
report	
  that	
  identifying	
  family	
  members	
  that	
  not	
  only	
  want	
  to	
  be	
  included	
  in	
  
the	
  business,	
  but	
  also	
  are	
  a	
  good	
  fit	
  to	
  run	
  it	
  will	
  require	
  a	
  lot	
  of	
  time	
  and	
  
consideration.	
  Also,	
  as	
  the	
  expert	
  for	
  your	
  business,	
  we	
  will	
  show	
  you	
  how	
  
you	
  can	
  continue	
  to	
  share	
  your	
  skills,	
  knowledge,	
  plans	
  and	
  visions	
  for	
  the	
  
company’s	
  future	
  with	
  your	
  family	
  members	
  on	
  an	
  ongoing	
  basis	
  in	
  order	
  to	
  
create	
   a	
   smooth	
   and	
   successful	
   transition.	
   Determining	
   which	
   family	
  
members	
  are	
  interested	
  in	
  the	
  business,	
  their	
  strengths	
  and	
  weaknesses	
  can	
  
be	
  crucial	
  to	
  both	
  the	
  business	
  and	
  family	
  harmony.	
  This	
  is	
  why	
  following	
  a	
  
plan	
  like	
  this	
  one	
  can	
  make	
  the	
  transition	
  efficient	
  and	
  minimize	
  the	
  risk	
  of	
  
future	
  failure.	
  
	
  
	
  
“Successful	
  family	
  firms	
  are	
  those	
  in	
  which	
  there	
  is	
  a	
  good	
  
balance	
  between	
  professional	
  management,	
  responsible	
  
business	
  ownership	
  and	
  a	
  healthy	
  family	
  dynamic.”	
  
Source: Securing the Future: The Canadian Supplement to the 2014 PwC Global Family Business Survey
	
  
  5	
  
Family	
  Harmony	
  	
  
There’s	
   a	
   very	
   fine	
   line	
   between	
   family	
  
matters	
   and	
   business	
   matters	
   in	
   a	
   family	
  
business	
  and	
  this	
  can	
  actually	
  be	
  a	
  source	
  of	
  
tension	
   within	
   the	
   team	
   at	
   work	
   but	
   also	
  
with	
   the	
   family	
   in	
   general.	
   Open	
  
communication	
  is,	
  most	
  of	
  the	
  time,	
  the	
  best	
  
way	
  to	
  make	
  sure	
  that	
  everyone’s	
  voice	
  and	
  ideas	
  are	
  heard	
  and	
  that	
  your	
  
plans	
  for	
  the	
  business	
  are	
  taken	
  effectively.	
  To	
  that	
  end,	
  it	
  can	
  be	
  beneficial	
  
for	
   you	
   but	
   mainly	
   for	
   the	
   business	
   to	
   have	
   an	
   objective	
   mediator	
   present	
  
when	
   discussing	
   about	
   the	
   transition	
   of	
   your	
   business.	
   	
   Doing	
   this	
   can	
  
minimize	
  family	
  tension	
  and	
  disputes	
  so	
  that	
  you	
  don’t	
  fall	
  into	
  the	
  statistics.	
  
Actually,	
   because	
   of	
   those	
   tensions	
   in	
   businesses,	
   only	
   16%	
   of	
   Canadian	
  
businesses	
   owners	
   plan	
   to	
   pass	
   their	
   family	
   business	
   on	
   to	
   the	
   next	
  
generation.	
  	
  
Challenges	
  between	
  business	
  and	
  family	
  
	
  
First	
  of	
  all,	
  in	
  this	
  case,	
  the	
  most	
  important	
  factor	
  that	
  entrepreneur	
  have	
  to	
  
take	
   in	
   consideration	
   is	
   the	
   tension	
   among	
   family	
   members.	
   In	
   order	
   to	
  
satisfied	
  the	
  need	
  of	
  the	
  company,	
  an	
  entrepreneur	
  has	
  to	
  make	
  wise	
  decision	
  
“Only 16% of Canadian owners plan to pass the family
business on to the next generation”
Source: CIBC/Leger Marketing Survey, July 2012.
	
  
  6	
  
based	
   on	
   the	
   interest	
   of	
   the	
   company,	
   but	
   still	
   need	
   to	
   keep	
   the	
   family	
  
members	
  on	
  board.	
  It	
  is	
  hard	
  to	
  satisfy	
  every	
  family	
  member’s	
  needs	
  within	
  
an	
  organization,	
  but	
  it	
  is	
  possible	
  to	
  make	
  compromise	
  in	
  order	
  to	
  keep	
  the	
  
peace	
  within	
  the	
  business.	
  Family	
  members	
  can	
  argue	
  on	
  many	
  aspects	
  and	
  
there	
  is	
  a	
  lot	
  of	
  subject	
  that	
  need	
  to	
  be	
  discussed.	
  The	
  position	
  that	
  will	
  be	
  
occupied	
  by	
  each	
  member	
  of	
  the	
  family	
  is	
  also	
  crucial	
  and	
  can	
  lead	
  to	
  dispute	
  
among	
  the	
  family	
  and	
  among	
  the	
  employees.	
  For	
  example,	
  when	
  a	
  business	
  
owner	
  hire	
  one	
  of	
  his	
  family	
  member,	
  it	
  could	
  be	
  perceive	
  as	
  a	
  threat	
  from	
  the	
  
other	
  family	
  member	
  but	
  also	
  for	
  other	
  employees	
  within	
  the	
  organization,	
  
which	
  can	
  feel	
  like	
  they	
  have	
  no	
  chance	
  to	
  grow	
  in	
  the	
  business	
  because	
  for	
  
them	
  family	
  members	
  will	
  always	
  go	
  first.	
  	
  
	
  
All	
   those	
   situations	
   have	
   to	
   be	
   taken	
   into	
   consideration	
   and	
   needs	
   to	
   be	
  
explained	
   carefully	
   to	
   all	
   employees	
   and	
   other	
   family	
   members.	
   Explaining	
  
why	
  this	
  particular	
  person	
  will	
  have	
  this	
  “title”	
  will	
  help	
  keeping	
  employee	
  
motivated.	
  Power	
  of	
  ownership	
  among	
  the	
  family	
  member	
  has	
  to	
  be	
  carefully	
  
decided,	
  since	
  it’s	
  crucial	
  and	
  can	
  create	
  tension	
  within	
  the	
  family.	
  Moreover,	
  
should	
   a	
   business	
   owner	
   prioritize	
   seniority	
   over	
   education?	
   	
   It	
   has	
   to	
   be	
  
taken	
  into	
  consideration	
  since	
  a	
  newcomer	
  in	
  the	
  company	
  that	
  has	
  a	
  degree	
  
compare	
  to	
  the	
  rest	
  of	
  the	
  family	
  currently	
  employed	
  could	
  probably	
  ask	
  for	
  
more	
  money	
  or	
  %	
  of	
  ownership.	
  
	
  
For	
  others,	
  the	
  big	
  challenge	
  is	
  to	
  be	
  able	
  to	
  go	
  in	
  the	
  family	
  business	
  and	
  get	
  
control	
  over	
  the	
  years.	
  The	
  next	
  generation	
  can	
  no	
  longer	
  assume	
  they’ll	
  run	
  
29% of the new generation thinks that there is no chance
for them to manage the business in the future.
Source: Securing the Future: The Canadian Supplement to the 2014 PwC Global Family Business Survey.
  7	
  
the	
  business	
  one	
  day.	
  Actually,	
  PWC	
  survey	
  2014	
  as	
  shown	
  that	
  73%	
  of	
  those	
  
likely	
  to	
  take	
  over	
  the	
  business	
  said	
  they’re	
  looking	
  forward	
  to	
  doing	
  it,	
  but	
  
only	
  35%	
  thought	
  it	
  was	
  definite,	
  and	
  as	
  many	
  as	
  29%	
  thought	
  that	
  there’s	
  
only	
  a	
  small	
  chance	
  that	
  this	
  will	
  happen	
  in	
  the	
  future.	
  At	
  the	
  same	
  time,	
  86%	
  
of	
  the	
  next	
  generation	
  wants	
  to	
  do	
  something	
  significant	
  when	
  they	
  take	
  over,	
  
and	
  80%	
  have	
  big	
  ideas	
  for	
  change	
  and	
  growth,	
  which	
  could	
  be	
  scary	
  for	
  the	
  
actual	
  owner,	
  partners	
  and	
  employees.	
  	
  
Why	
  should	
  we	
  plan	
  for	
  Business	
  succession?	
  
	
  
According	
  to	
  the	
  firm	
  Ash	
  Brokerage,	
  95%	
  of	
  all	
  business	
  succession	
  involves	
  
an	
  insider	
  and	
  9	
  out	
  of	
  10	
  business	
  succession	
  fails.	
  The	
  firm	
  also	
  mentioned	
  
that	
   in	
   80%	
   of	
   the	
   case,	
   the	
   owner	
   is	
   considered	
   as	
   being	
   the	
   hub	
   of	
   the	
  
company	
  and	
  is	
  too	
  much	
  integrated.	
  Business	
  owner	
  often	
  own	
  two	
  “hats”	
  
which	
   are	
   owner	
   and	
   CEO	
   at	
   the	
   same	
   time.	
   The	
   firm	
   states	
   that	
   when	
  
business	
   successions	
   occur	
   the	
   owner	
   has	
   to	
   differentiate	
   himself	
   from	
   the	
  
company.	
  It	
  is	
  very	
  important	
  for	
  business	
  owner	
  to	
  plan	
  their	
  succession	
  for	
  
numerous	
  reasons.	
  One	
  of	
  these	
  reasons	
  is	
  that	
  it	
  protects	
  the	
  legacy	
  of	
  your	
  
business	
   and	
   maintains	
   a	
   service	
   for	
   your	
   community.	
   It	
   also	
   provides	
  
financial	
  security	
  for	
  the	
  business	
  owner’s	
  family.	
  In	
  order	
  to	
  do	
  so,	
  business	
  
owner	
  have	
  to	
  plan	
  their	
  succession.	
  This	
  will	
  help	
  them	
  build	
  values	
  for	
  their	
  
enterprise	
  and	
  be	
  able	
  to	
  retired	
  without	
  any	
  financial	
  problem.	
  	
  By	
  planning	
  
the	
  succession	
  of	
  the	
  family	
  business	
  you	
  ensure	
  that	
  you	
  will	
  be	
  able	
  to	
  deal	
  
with	
  unexpected	
  events	
  that	
  can	
  occur	
  such	
  as	
  illness,	
  accident	
  or	
  even	
  death.	
  	
  	
  
	
  
  8	
  
What	
  have	
  done	
  the	
  biggest	
  companies?	
  
	
  
When	
  thinking	
  about	
  family	
  business	
  succession,	
  we	
  looked	
  at	
  some	
  of	
  the	
  
largest	
  companies	
  around	
  the	
  world	
  that	
  are	
  still	
  successful	
  even	
  if	
  they’ve	
  
been	
   through	
   succession.	
   For	
   example	
   Wal-­‐Mart	
   has	
   gone	
   through	
   a	
  
succession	
  in	
  the	
  past	
  years.	
  In	
  fact,	
  Rob	
  Walton	
  has	
  appointed	
  his	
  son-­‐in-­‐law	
  
to	
  vice	
  chairman	
  of	
  the	
  family	
  business	
  in	
  order	
  to	
  make	
  him	
  gain	
  control	
  of	
  
the	
  multinational.	
  Rob	
  Walton	
  did	
  mention	
  that	
  they	
  have	
  been	
  planning	
  for	
  
stability	
  and	
  continuity	
  and	
  that	
  they	
  spend	
  considerable	
  time	
  planning	
  it.	
  It	
  
shows	
   that	
   it	
   is	
   possible	
   to	
   be	
   successful	
   even	
   if	
   you	
   are	
   one	
   of	
   the	
   most	
  
important	
  corporations	
  out	
  there.	
  
	
  
Sometimes	
  family	
  member	
  aren’t	
  the	
  solution	
  in	
  order	
  to	
  keep	
  the	
  company	
  
on	
  track.	
  In	
  2006,	
  for	
  example,	
  Bill	
  ford	
  from	
  the	
  Ford	
  Motor	
  Corp,	
  son	
  of	
  the	
  
ford	
  dynasty,	
  step	
  down	
  from	
  CEO	
  and	
  let	
  Alan	
  Mullaly	
  become	
  CEO	
  in	
  order	
  
to	
   shake	
   the	
   company.	
   This	
   shows	
   that	
   if	
   the	
   business	
   owner	
   feels	
   that	
   an	
  
outsider	
  should	
  be	
  leading	
  the	
  company	
  it	
  is	
  possible	
  to	
  do	
  so.	
  	
  
	
  
The	
  last	
  example	
  is	
  from	
  the	
  Suzuki	
  Corp.	
  Their	
  current	
  CEO	
  is	
  now	
  84	
  years	
  
old	
  and	
  has	
  been	
  working	
  for	
  the	
  company	
  for	
  the	
  past	
  three	
  decades	
  and	
  did	
  
not	
   plan	
   for	
   any	
   business	
   succession	
   what	
   so	
   ever	
   at	
   the	
   moment.	
   This	
  
situation	
  has	
  been	
  increasing	
  concern	
  for	
  investors	
  and	
  the	
  shareholders	
  of	
  
the	
   company	
   leaving	
   them	
   with	
   some	
   hard	
   discussion	
   and	
   tension	
   among	
  
investors,	
   shareholders	
   and	
   employees.	
   They	
   actually	
   really	
   need	
   to	
   start	
  
planning,	
   if	
   not	
   the	
   big	
   carmaker	
   could	
   become	
   history.	
   This	
   situation	
  
illustrate	
   that	
   even	
   the	
   biggest	
   company	
   can	
   struggle	
   with	
   business	
  
succession	
  and	
  can	
  be	
  unprepared	
  and	
  need	
  to	
  resolve	
  the	
  situation	
  as	
  quick	
  
as	
  possible.
  9	
  
Succession	
  Plan	
  
	
  
Following	
   everything	
   that	
   was	
   said	
   earlier	
   in	
   this	
   report,	
   we	
   feel	
   that	
   the	
  
following	
   plan	
   would	
   be	
   the	
   perfect	
   plan	
   to	
   follow	
   in	
   order	
   to	
   guaranty	
   a	
  
successful	
  and	
  smooth	
  succession.	
  	
  
	
  Steps	
  Towards	
  the	
  Succession	
  
• Goals	
  and	
  objectives	
  
o Develop	
  a	
  vision	
  for	
  the	
  business.	
  
	
  
A	
  good	
  vision	
  is	
  about	
  creating	
  a	
  short	
  statement	
  that	
  will	
  guide	
  you	
  
over	
  a	
  certain	
  amount	
  of	
  time.	
  	
  Every	
  business	
  vision	
  should	
  be	
  specific	
  
enough	
  to	
  make	
  everyone	
  understand	
  what	
  your	
  business	
  will	
  do,	
  but	
  
also	
   what	
   it	
   will	
   not	
   do.	
  It	
   should	
   drive	
   the	
   organization	
   in	
   order	
   to	
  
achieve	
  a	
  common	
  goal,	
  and	
  be	
  a	
  source	
  of	
  motivation	
  to	
  everyone	
  in	
  
and	
  outside	
  the	
  business	
  so	
  that	
  everyone	
  knows	
  what	
  the	
  business	
  is	
  
trying	
  to	
  achieve	
  and	
  promote.	
  	
  
	
  
It	
  is	
  important	
  to	
  have	
  a	
  clear	
  vision	
  because	
  without	
  a	
  vision,	
  as	
  an	
  
example,	
  a	
  business	
  is	
  like	
  a	
  car	
  without	
  some	
  tires;	
  it’s	
  going	
  nowhere.	
  
A	
  large	
  quantity	
  of	
  small	
  businesses	
  here,	
  in	
  Canada,	
  don’t	
  have	
  a	
  clear	
  
vision	
   and	
   so	
   they	
   tend	
   to	
   jump	
   from	
   task	
   to	
   task	
   without	
   a	
   clear	
  
understanding	
  of	
  what	
  bonds	
  each	
  employees	
  actions	
  together	
  and/or	
  
the	
   value	
   created	
   by	
   those	
   employees	
   actions.	
  Your	
   vision	
   should	
  
provide	
  the	
  foundation	
  for	
  everything	
  that	
  you	
  do	
  in	
  the	
  business.	
  
  10	
  
	
  
	
  
A	
  good	
  vision	
  should:	
  
1. Be	
  concise	
  and	
  give	
  purpose	
  to	
  your	
  business.	
  
2. Must	
  be	
  capable	
  of	
  motivating	
  you	
  and	
  others	
  in	
  the	
  business.	
  
3. Must	
  provide	
  the	
  foundation	
  for	
  your	
  business.	
  	
  Should	
  help	
  employees	
  
to	
  link	
  actions	
  to	
  strategic	
  goals.	
  	
  Your	
  actions	
  must	
  be	
  driven	
  from	
  a	
  
clear	
  understanding	
  of	
  value	
  they	
  will	
  create.	
  
	
  
o Determine	
  your	
  retirement	
  or	
  post	
  business	
  ownership	
  
goals.	
  
	
  
This	
  is	
  a	
  critical	
  part	
  of	
  your	
  succession	
  success.	
  Knowing	
  what	
  you	
  
want	
   and	
   what	
   you	
   will	
   need	
   in	
   the	
   future	
   from	
   owning	
   your	
  
business	
  to	
  the	
  “after	
  business	
  ownership	
  life”	
  is	
  really	
  important.	
  
This	
   will	
   be	
   your	
   main	
   point	
   of	
   anchor	
   around	
   what	
   will	
   happen	
  
with	
   the	
   finance	
   of	
   the	
   business	
   but	
   manly	
   your	
   own	
   finance.	
  
Creating	
   a	
   plan	
   for	
   post	
   business	
   ownership	
   will	
   help	
   you	
   keep	
   a	
  
certain	
  standard	
  of	
  living	
  and	
  also	
  help	
  you	
  achieve	
  your	
  main	
  goals	
  
and	
  dream	
  in	
  life.	
  Owning	
  a	
  business	
  is	
  a	
  wonderful	
  experience,	
  but	
  
each	
   steps	
   and	
   moves	
   in	
   the	
   business	
   must	
   be	
   well	
   calculated	
   in	
  
order	
  to	
  leave	
  you	
  with	
  something	
  to	
  work	
  with	
  at	
  the	
  end	
  of	
  the	
  
venture.	
  From	
  the	
  amount	
  of	
  %	
  ownership	
  you	
  want	
  to	
  keep	
  after	
  
retirement	
  or	
  the	
  price	
  you	
  want	
  to	
  sell	
  completely	
  your	
  business	
  at	
  
“Vision is about creating a short statement that will guide
you over a period of time.”
	
  
  11	
  
the	
  end	
  of	
  your	
  venture,	
  everything	
  must	
  be	
  accounted	
  for	
  in	
  order	
  
to	
   leave	
   you	
   with	
   a	
   good	
   retirement	
   life	
   and	
   keep	
   your	
   living	
  
standards	
  to	
  a	
  certain	
  level.	
  For	
  example,	
  if	
  you	
  want	
  to	
  do	
  like	
  most	
  
of	
  the	
  baby	
  boomers	
  here,	
  in	
  Quebec,	
  and	
  go	
  5	
  to	
  6	
  months	
  every	
  
year	
  in	
  Florida,	
  Texas	
  or	
  Mexico	
  to	
  leave	
  the	
  cold	
  behind,	
  a	
  action	
  
plan	
  must	
  be	
  put	
  in	
  place	
  early	
  in	
  your	
  venture	
  in	
  order	
  to	
  leave	
  you	
  
with	
  enough	
  liquidity	
  to	
  achieve	
  this	
  main	
  goal.	
  	
  
	
  
• Decision	
  making	
  
o If	
  appropriate,	
  involve	
  family	
  members	
  in	
  the	
  development	
  
of	
  the	
  plan.	
  
Family	
   members	
   are	
   and	
   will	
   be	
   an	
   important	
   aspect	
   throughout	
  
you	
   entire	
   venture.	
   From	
   a	
   close	
   perspective	
   to	
   a	
   far	
   one,	
   family	
  
members	
  will	
  be	
  involved	
  in	
  the	
  business	
  in	
  a	
  certain	
  way.	
  They	
  will	
  
probably	
  be	
  the	
  person	
  you	
  turn	
  up	
  to	
  in	
  harder	
  times	
  or	
  just	
  to	
  ask	
  
for	
   simple	
   suggestion.	
   You	
   need	
   to	
   think	
   about	
   how	
   much	
  
involvement	
   you	
   want	
   them	
   to	
   have	
   in	
   your	
   business	
   from	
   the	
  
startup.	
  Involving	
  them	
  throughout	
  this	
  plan	
  will	
  help	
  everyone	
  in	
  
case	
  of	
  a	
  tragic	
  event	
  in	
  the	
  business,	
  like	
  the	
  hospitalization	
  of	
  a	
  
main	
  partner/the	
  main	
  owner	
  or	
  in	
  case	
  of	
  death	
  of	
  the	
  main	
  owner.	
  
Those	
  are	
  really	
  important.	
  	
  
As	
  an	
  example,	
  a	
  couple	
  of	
  month	
  ago,	
  a	
  friend	
  of	
  the	
  family	
  had	
  a	
  
big	
   accident.	
   He	
   needed	
   to	
   be	
   put	
   in	
   a	
   long	
   coma	
   because	
   of	
   the	
  
severity	
  or	
  his	
  injuries.	
  The	
  only	
  problem	
  was	
  that	
  no	
  one	
  around	
  
him	
  was	
  aware	
  of	
  what	
  was	
  happening	
  in	
  the	
  business…	
  He	
  was	
  the	
  
type	
  of	
  owner	
  that	
  want	
  to	
  do	
  everything	
  by	
  him	
  self	
  so	
  no	
  one	
  at	
  
the	
   business	
   also	
   was	
   really	
   aware	
   of	
   what	
   to	
   do	
   for	
   certain	
  
transaction	
  or	
  problems	
  in	
  the	
  business	
  activities.	
  This	
  resulted	
  in	
  
  12	
  
losses	
   of	
   thousands	
   of	
   dollars	
   and	
   the	
   loyalty	
   of	
   certain	
   major	
  
clients.	
   By	
   following	
   a	
   plan	
   and	
   letting	
   know	
   family	
   members	
   or	
  
other	
  employees	
  in	
  the	
  business	
  what	
  to	
  do	
  for	
  each	
  aspect	
  of	
  the	
  
business	
  this	
  could	
  have	
  ben	
  avoided	
  and	
  business	
  could	
  have	
  run	
  
smoothly	
  even	
  without	
  him.	
  	
  
o Have	
  a	
  conflict	
  resolution	
  mechanism	
  	
  
Businesspeople	
  and	
  corporate	
  counsel	
  often	
  seem	
  not	
  to	
  pay	
  much	
  
attention	
  to	
  their	
  choice	
  of	
  dispute	
  resolution	
  mechanism	
  in	
  case	
  of	
  
conflicts	
   between	
   partners,	
   employees	
   or	
   even	
   family	
   members	
  
involved	
  in	
  the	
  business.	
  	
  
	
  
Here	
  are	
  some	
  major	
  principles	
  explaining	
  what	
  a	
  good	
  resolution	
  
plan	
  should	
  do:	
  
1. Effective	
   conflict	
   management	
   systems	
   can	
   contribute	
   to	
   an	
   effective	
  
high-­‐performance	
   workplace	
   by	
   improving	
   employees	
   involvement,	
  
morale,	
  and	
  also	
  productivity.	
  	
  
2. Any	
  good	
  conflict	
  management	
  system	
  should	
  address	
  these	
  few	
  key	
  
principles:	
  It	
  should	
  accept	
  that	
  conflict	
  would	
  occur	
  in	
  a	
  near	
  future;	
  
stakeholders	
   must	
   know	
   that	
   there	
   is	
   a	
   clear	
   system	
   for	
   managing	
  
conflict;	
  the	
  system	
  should	
  be	
  in	
  the	
  interests	
  of	
  all	
  stakeholders	
  and	
  
should	
   be	
   fair	
   for	
   everyone	
   involved	
   in	
   the	
   business	
   and	
   most	
  
importantly	
   it	
   should	
   be	
   easily	
   accessible	
   and	
   safe	
   to	
   use	
   by	
   all	
  
employees.	
  	
  
“Conflict resolution mechanism – a pre-established plan
to resolve any conflicts between family members, partners
and/or employees.”
  13	
  
3. There	
   is	
   no	
   ideal	
   model	
   suitable	
   to	
   every	
   situation	
   and	
   your	
   model	
  
needs	
  to	
  be	
  adapted	
  to	
  your	
  specific	
  business	
  and	
  what	
  it	
  works	
  with.	
  
4. At	
   the	
   moment,	
   most	
   of	
   the	
   businesses	
   do	
   not	
   communicate	
  
information	
   about	
   their	
   conflict	
   resolution	
   process	
   to	
   employees	
   or	
  
partners.	
  It	
  should	
  always	
  communicate	
  those	
  informations	
  to	
  others	
  
in	
  the	
  business.	
  	
  Training	
  for	
  conflict	
  resolution	
  should	
  not	
  be	
  minimal	
  
and	
   should	
   be	
   an	
   important	
   part	
   of	
   the	
   training	
   for	
   everyone	
   in	
   the	
  
business.	
  Dispute	
  resolution	
  skills	
  should	
  always	
  be	
  looked	
  as	
  a	
  core	
  
competency.	
  	
  
5. Your	
   business	
   must	
   learn	
   to	
   administer	
   a	
   good	
   conflict	
   management	
  
system	
  so	
  that	
  they	
  can	
  fit	
  this	
  system	
  into	
  a	
  larger	
  HR	
  strategy	
  and	
  be	
  
apart	
  of	
  the	
  main	
  business	
  strategies.	
  
o Select	
  a	
  successor	
  
	
  
For	
   a	
   small	
   or	
   mid-­‐sized	
   business,	
   practically	
   as	
   soon	
   as	
   the	
  
business	
  become	
  successful	
  enough	
  to	
  have	
  a	
  future,	
  the	
  business	
  
owner/owners	
  needs	
  to	
  start	
  thinking	
  about	
  developing	
  a	
  plan	
  for	
  
who	
  will	
  succeed	
  them.	
  In	
  a	
  major	
  public	
  organization	
  the	
  process	
  
will	
  be	
  more	
  organize	
  and	
  will	
  seem	
  simpler	
  because	
  the	
  board	
  of	
  
director	
  has	
  the	
  duty	
  to	
  create	
  a	
  strategic	
  succession	
  plan	
  for	
  the	
  
future	
  for	
  the	
  benefit	
  of	
  employees,	
  family,	
  customers,	
  and	
  supplies.	
  
However,	
   the	
   process	
   can	
   be	
   a	
   lot	
   more	
   difficult	
   for	
   small	
   and	
  
medium	
  sizes	
  organizations	
  because,	
  in	
  this	
  case,	
  succession	
  deals	
  
not	
   only	
   with	
   management	
   but	
   ownership	
   of	
   the	
   business,	
   and	
  
ownership	
  is	
  usually	
  in	
  the	
  hands	
  of	
  one	
  person	
  or	
  partners,	
  in	
  our	
  
case	
  family	
  members.	
  They	
  need	
  to	
  figure	
  out	
  what	
  they	
  really	
  want	
  
for	
   the	
   business.	
   Do	
   they	
   want	
   a	
   quick	
   sale	
   and	
   don’t	
   want	
   to	
   be	
  
involved	
  with	
  anything	
  regarding	
  the	
  business	
  in	
  the	
  future	
  or	
  if	
  the	
  
  14	
  
want	
   to	
   preserve	
   a	
   successful	
   business	
   for	
   future	
   family	
  
generations.	
   When	
   owners	
   decide	
   that	
   preserving	
   a	
   successful	
  
business	
  for	
  future	
  generations	
  would	
  be	
  the	
  best	
  legacy	
  they	
  could	
  
leave	
   behind,	
   they	
   need	
   to	
   begin	
   the	
   process	
   of	
   choosing	
   a	
  
successor.	
  	
  
	
  
For	
   some	
   business,	
   choosing	
   a	
   successor	
   is	
   a	
   no	
   brainer	
   and	
  
research	
  has	
  no	
  need	
  to	
  be	
  maid.	
  However,	
  this	
  case	
  does	
  not	
  apply	
  
for	
  most	
  of	
  the	
  business	
  in	
  this	
  reality.	
  Business	
  owner	
  should	
  look	
  
at	
   family	
   members	
   that	
   shine	
   in	
   the	
   business	
   but	
   also	
   outside	
  
members	
   that	
   has	
   worked	
   in	
   the	
   business	
   and	
   demonstrated	
   the	
  
skills	
  and	
  personality	
  to	
  best	
  lead	
  the	
  business	
  into	
  the	
  future.	
  	
  
	
  
Even	
  if	
  it	
  seems	
  easy,	
  sometime,	
  for	
  some	
  business,	
  it	
  is	
  a	
  lot	
  harder	
  
to	
  select	
  the	
  perfect	
  successor.	
  A	
  lot	
  of	
  those	
  difficulties	
  come	
  from	
  
the	
   fact	
   that	
   small	
   or	
   medium	
   businesses	
   are	
   often	
   dealing	
   with	
  
families	
  in	
  succession	
  planning	
  and	
  not	
  all	
  family	
  members	
  agree	
  on	
  
the	
  same	
  point	
  when	
  money	
  is	
  concerned.	
  	
  
	
  
A	
  good	
  plan	
  should	
  include	
  criteria	
  for	
  a	
  successor	
  that	
  reflect	
  the	
  
needs	
  of	
  the	
  business	
  in	
  the	
  future	
  and	
  not	
  the	
  personal	
  needs	
  of	
  
members	
  involved	
  in	
  the	
  organization.	
  Leaders	
  should	
  always	
  avoid	
  
the	
  temptation	
  to	
  “clone”	
  themselves.	
  It	
  is	
  critical	
  for	
  the	
  family	
  and	
  
partners	
   to	
   realize	
   that	
   they	
   need	
   to	
   look	
   for	
   the	
   right	
   person	
   to	
  
build	
  upon	
  main	
  owner	
  and	
  what	
  he	
  has	
  done	
  and	
  take	
  it	
  to	
  new	
  
heights.	
  	
  
	
  
  15	
  
If	
  more	
  than	
  one	
  candidate	
  as	
  been	
  selected	
  as	
  potential	
  leaders,	
  a	
  
sub-­‐committee	
   of	
   the	
   board	
   or	
   a	
   group	
   of	
   trusted	
   advisors	
   from	
  
outside	
   the	
   business	
   can	
   be	
   asked	
   to	
   make	
   a	
   recommendation	
   on	
  
who	
   would	
   be	
   the	
   best	
   candidate	
   for	
   the	
   future	
   success	
   of	
   the	
  
organization.	
  This	
  can	
  actually	
  be	
  done	
  over	
  some	
  specified	
  period	
  
of	
  time	
  to	
  allow	
  the	
  committee	
  to	
  observe	
  each	
  person	
  in	
  action	
  if	
  
they	
  are	
  not	
  already	
  familiar	
  with	
  their	
  work	
  and	
  to	
  acquire	
  more	
  
knowledge	
  about	
  the	
  business	
  and	
  it’s	
  main	
  goals.	
  
	
  
What	
  is	
  really	
  important	
  to	
  remember	
  in	
  this	
  is	
  that	
  the	
  successor	
  
must	
  be	
  selected	
  an	
  a	
  early	
  stage	
  of	
  the	
  business	
  to	
  make	
  sure	
  that	
  
he	
   is	
   well	
   knowledgeable	
   about	
   the	
   business,	
   the	
   goals	
   of	
   the	
  
business	
  and	
  to	
  have	
  a	
  good	
  communication	
  with	
  the	
  working	
  team,	
  
customers	
   and	
   suppliers.	
   This	
   will	
   guaranty	
   a	
   smooth	
   transition	
  
without	
  too	
  many	
  headaches.	
  
	
  
• Training	
  
o Identify	
  the	
  core	
  skills	
  and	
  competencies	
  that	
  your	
  successor	
  
will	
  need.	
  
	
  
The	
   core	
   skills	
   and	
   competencies	
   that	
   your	
   successor	
   will	
  
have/need,	
   is	
   a	
   major	
   aspect	
   that	
   will	
   determine	
   the	
   future	
   if	
   the	
  
business.	
   In	
   the	
   selection	
   process	
   of	
   the	
   successor	
   those	
   core	
  
competencies	
   need	
   to	
   be	
   determined	
   in	
   order	
   to	
   select	
   the	
   right	
  
Core competencies need to be determined in order to select
the right successor, and train him the best way possible.
	
  
  16	
  
successor	
   and	
   to	
   train	
   him	
   the	
   best	
   way	
   possible	
   in	
   order	
   to	
  
guaranty	
  a	
  future	
  to	
  the	
  company.	
  Knowing	
  that	
  in	
  Canada	
  a	
  lot	
  of	
  
family	
   business	
   successions	
   are	
   unsuccessful,	
   with	
   the	
   statistics	
  
stated	
  before	
  in	
  this	
  report,	
  this	
  part	
  of	
  your	
  succession	
  plan	
  should	
  
always	
   be	
   analyzed	
   carefully	
   in	
   order	
   to	
   select	
   all	
   the	
   main	
  
competencies/skills	
   that	
   the	
   successor	
   needs	
   to	
   have	
   in	
   order	
   to	
  
eliminate	
  the	
  risk	
  of	
  business	
  failure	
  after	
  the	
  succession.	
  We	
  also	
  
need	
   to	
   keep	
   in	
   mind	
   that	
   for	
   family	
   business,	
   most	
   successful	
  
family	
   firms	
   are	
   those	
   in	
   which	
   there	
   is	
   a	
   good	
   balance	
   between	
  
professional	
   management,	
   responsible	
   business	
   ownership	
   and	
   a	
  
healthy	
   family	
   dynamic.	
   Those	
   characteristics	
   need	
   to	
   be	
   kept	
   in	
  
mind	
   and	
   focused	
   on	
   as	
   main	
   competencies	
   that	
   the	
   successor	
  
needs	
  to	
  acquire	
  in	
  order	
  to	
  keep	
  the	
  business	
  smooth	
  and	
  running.	
  
o Plan	
  for	
  training	
  of	
  the	
  new	
  owner(s).	
  
	
  
For	
   a	
   good	
   succession,	
   the	
   business	
   should	
   select	
   the	
   successor	
  
early	
   to	
   leave	
   time	
   for	
   the	
   successor	
   to	
   acquire	
   all	
   the	
   skills	
  
necessary	
  in	
  order	
  to	
  lead	
  the	
  business.	
  We	
  don’t	
  want	
  to	
  wait	
  to	
  
the	
  last	
  minute	
  to	
  train	
  the	
  successor.	
  An	
  accident	
  can	
  happen	
  or	
  
specific	
   health	
   condition	
   of	
   the	
   leader	
   can	
   make	
   the	
   transition	
  
catastrophic	
  if	
  training	
  was	
  not	
  started	
  at	
  the	
  right	
  moment	
  or	
  even	
  
worse,	
  if	
  the	
  successor	
  was	
  not	
  selected.	
  As	
  soon	
  as	
  the	
  business	
  
start,	
  a	
  succession	
  plan	
  should	
  be	
  started	
  and	
  potential	
  successor	
  
should	
  be	
  selected.	
  As	
  soon	
  as	
  the	
  successor	
  is	
  selected	
  the	
  training	
  
should	
  start	
  to	
  make	
  the	
  transition	
  of	
  the	
  lead	
  smooth.	
  We	
  need	
  to	
  
keep	
  in	
  mind	
  that	
  this	
  is	
  not	
  only	
  a	
  major	
  concern	
  for	
  the	
  family	
  and	
  
the	
  employees	
  but	
  also	
  for	
  customers	
  and	
  suppliers.	
  Having	
  this	
  set	
  
up	
   in	
   advance	
   can	
   increase	
   confidence	
   from	
   suppliers	
   and	
  
  17	
  
customers	
   regarding	
   your	
   business	
   and	
   putting	
   you	
   company	
   on	
  
the	
  top	
  list	
  of	
  their	
  business	
  activities.	
  
	
  
• Financial	
  planning	
  
o Prepare	
  a	
  financial	
  plan	
  for	
  the	
  transition	
  of	
  your	
  business.	
  
Money	
  is	
  always	
  an	
  important	
  aspect	
  of	
  your	
  venture,	
  for	
  you	
  and	
  
for	
   your	
   family	
   members.	
   Without	
   a	
   defined	
   plan	
   you	
   are	
  
essentially	
   leaving	
   your	
   personal	
   and	
   business	
   financial	
   future	
   to	
  
chance.	
  	
  
Actually,	
   as	
   a	
   business	
   owner,	
   you	
   not	
   only	
   have	
   to	
   plan	
   for	
   the	
  
future	
  transition	
  of	
  your	
  company	
  and	
   its	
   continued	
   success,	
   you	
  
must	
  also	
  ensure	
  your	
  retirement	
  goals	
  are	
  met	
  to	
  guaranty	
  you	
  a	
  
financially	
   peaceful	
   retirement.	
   The	
   best	
   option	
   here	
   in	
   order	
   to	
  
maximize	
  your	
  exit	
  strategy	
  would	
  be	
  to	
  go	
  meet	
  with	
  a	
  business	
  
advisor.	
  The	
  advisor	
  can	
  guide	
  you	
  through	
  a	
  process	
  designed	
  to	
  
lay	
   the	
   groundwork	
   for	
   the	
   future	
   of	
   your	
   business,	
   keeping	
   in	
  
mind	
   your	
   retirement	
   goals.	
   Even	
   if	
   you	
   already	
   have	
   an	
   exit	
  
strategy	
  in	
  place,	
  it’s	
  critical	
  to	
  review	
  with	
  someone	
  your	
  plan	
  to	
  
ensure	
  any	
  changes	
  in	
  your	
  business	
  or	
  your	
  personal	
  situation	
  are	
  
addressed.	
  	
  
More than half of family businesses are expected to change
hands by 2019. Only 16% have a robust, documented
succession plan in place.
Source: Securing the Future: The Canadian Supplement to the 2014 PwC Global Family Business Survey.
  18	
  
Knowing	
  that	
  more	
  than	
  half	
  of	
  family	
  businesses	
  are	
  expected	
  to	
  
change	
  hands	
  by	
  2019	
  and	
  that	
  only	
  16%	
  of	
  them	
  have	
  a	
  robust,	
  
documented	
  succession	
  plan	
  in	
  place	
  the	
  best	
  option	
  would	
  be	
  to	
  
go	
   meet	
   as	
   soon	
   as	
   possible	
   a	
   financial	
   advisor	
   to	
   create	
   you	
  
financial	
   plan	
   for	
   the	
   legacy	
   of	
   your	
   business	
   in	
   order	
   not	
   to	
  
become	
   just	
   a	
   failing	
   statistic.	
   This	
   plan	
   should	
   be	
   reviewed	
  
constantly	
  following	
  the	
  growth	
  of	
  the	
  business.	
  	
  
	
  
• Contingency	
  planning	
  
o Have	
  a	
  contingency	
  plan.	
  
	
  
	
  
What	
  if	
  your	
  main	
  successor	
  suddenly	
  past	
  away	
  in	
  a	
  car	
  accident?	
  
Are	
  you	
  prepared?	
  Do	
  you	
  have	
  another	
  person	
  in	
  mind	
  or	
  trained	
  
to	
  take	
  is	
  position	
  as	
  future	
  successor?	
  
	
  
What	
  if	
  you,	
  the	
  main	
  owner/leader	
  of	
  your	
  business	
  suddenly	
  get	
  
hospitalized	
   for	
   a	
   few	
   weeks	
   or	
   a	
   few	
   months?	
   What	
   if	
   you	
   past	
  
away	
  suddenly?	
  	
  
	
  
The	
  plan	
  B	
  should	
  include	
  some	
  financial	
  resources,	
  and	
  should	
  also	
  
be	
   discussed	
   with	
   the	
   business	
   adviser.	
   The	
   plan	
   should	
   provide	
  
Making a contingency plan is all about developing a good
“Plan B”.	
  
  19	
  
resources	
  that	
  would	
  be	
  required	
  in	
  case	
  of	
  illness,	
  accidents	
  and	
  
death.	
  	
  	
  
	
  
	
  
• Corporate	
  structure	
  and	
  transfer	
  methods	
  
You	
  need	
  to	
  determine	
  your	
  options	
  as	
  proprietor	
  of	
  the	
  business.	
  If	
  
you’re	
  the	
  only	
  owner	
  of	
  the	
  company	
  do	
  you	
  want	
  it	
  to	
  continue	
  in	
  this	
  
way	
  and	
  stay	
  with	
  one	
  owner	
  at	
  100%	
  or	
  would	
  you	
  like	
  to	
  implicate	
  
more	
  partners	
  into	
  the	
  company	
  for	
  the	
  future	
  when	
  you	
  will	
  decide	
  to	
  
leave.	
  Again,	
  the	
  business	
  adviser	
  will	
  help	
  you	
  select	
  the	
  best	
  option	
  
regarding	
  the	
  type	
  of	
  business	
  you	
  are	
  operating.	
  	
  
	
  
Also,	
  you	
  need	
  to	
  decide	
  if	
  you	
  want	
  to	
  transfer	
  the	
  business	
  to	
  family	
  
members	
  or	
  sell	
  the	
  business.	
  Whatever	
  you	
  decide,	
  you	
  should	
  always	
  
meet	
  with	
  a	
  financial	
  adviser	
  to	
  determine	
  the	
  fair	
  market	
  value	
  of	
  your	
  
business	
  in	
  order	
  to	
  have	
  the	
  big	
  picture	
  around	
  your	
  business.	
  This	
  
will	
  help	
  you	
  planed	
  your	
  retirement	
  goals	
  an	
  determine	
  if	
  selling	
  the	
  
business	
  will	
  be	
  sufficient	
  to	
  satisfy	
  those	
  goals.	
  Even	
  if	
  the	
  business	
  is	
  
transfer	
  to	
  family,	
  it	
  should	
  always	
  be	
  sold	
  for	
  the	
  real	
  market	
  value.	
  
Don’t	
  forget	
  this	
  is	
  your	
  retirement	
  savings	
  plan.	
  You’ve	
  worked	
  hard	
  
for	
  this	
  and	
  selling	
  it	
  at	
  a	
  discount	
  price	
  because	
  it’s	
  going	
  to	
  the	
  family	
  
will	
  not	
  help	
  you	
  satisfying	
  your	
  retirement	
  goals.	
  
Contingency plan should provide resources required in
case of illness, accidents and death.
	
  
  20	
  
• Exit	
  strategy	
  
When	
   everything	
   has	
   ben	
   decide,	
   you	
   need	
   to	
   decide	
   when	
   you	
   will	
  
leave	
  and	
  how.	
  Establishing	
  a	
  timeline	
  will	
  be	
  a	
  good	
  way	
  for	
  easing	
  
your	
  way	
  out	
  of	
  the	
  business.	
  You	
  need	
  to	
  prepare	
  everything	
  that	
  was	
  
stated	
   in	
   this	
   plan	
   before	
   leaving	
   the	
   company	
   in	
   order	
   to	
   create	
   a	
  
smooth	
  transition	
  with	
  the	
  new	
  leader.	
  	
  
	
  
One	
  good	
  way	
  of	
  leaving	
  could	
  be	
  to	
  start	
  by	
  working	
  fewer	
  hours	
  each	
  
week	
   and	
   leave	
   the	
   business	
   to	
   the	
   new	
   leader.	
   You	
   will	
   be	
   there	
   to	
  
help	
  if	
  there	
  are	
  some	
  problems	
  and	
  this	
  will	
  help	
  for	
  a	
  good	
  transition.	
  
Gradually,	
  you	
  will	
  be	
  able	
  to	
  leave	
  the	
  company,	
  letting	
  everyone	
  in	
  
confidence	
  in	
  regards	
  of	
  what	
  will	
  be	
  the	
  future	
  of	
  the	
  organization.	
  By	
  
doing	
  a	
  graduate	
  transition	
  like	
  this,	
  not	
  only	
  the	
  employees	
  and	
  the	
  
new	
  leader	
  will	
  be	
  in	
  confidence	
  but	
  also	
  the	
  customers	
  and	
  suppliers,	
  
the	
  most	
  important	
  aspect,	
  will	
  see	
  the	
  clear	
  future	
  for	
  the	
  business.	
  	
  
	
  
• Implementation	
  and	
  follow	
  up	
  
o Review	
  and	
  update	
  your	
  plan	
  regularly.	
  	
  
It	
   is	
   very	
   important	
   to	
   review	
   and	
   update	
   your	
   succession	
   plan	
  
regularly	
   as	
   your	
   company	
   will	
   grow	
   and	
   change	
   with	
   time.	
   You	
  
should	
   take	
   the	
   time	
   to	
   re-­‐evaluate	
   your	
   plan	
   when	
   there	
   is	
   a	
  
change	
  to:	
  	
  
• Business	
  partners	
  or	
  key	
  executives	
  	
  
• Your	
  business	
  plan	
  	
  
• Your	
  family	
  situation	
  	
  
• The	
  structure	
  of	
  your	
  company	
  	
  
• Your	
  retirement	
  plans	
  	
  
  21	
  
• Tax	
  laws	
  	
  
• Your	
  health	
  	
  
• Business	
  debt	
  	
  
• Market	
  Conditions	
  	
  
Conclusion	
  
In	
   conclusion,	
   as	
   we	
   said	
   earlier,	
   passing	
   your	
   company	
   over	
   to	
   a	
   family	
  
member	
  is	
  a	
  common	
  way	
  to	
  pass	
  your	
  legacy	
  on	
  to	
  your	
  children	
  and	
  also	
  
onto	
  future	
  generations.	
  But	
  it’s	
  not	
  always	
  that	
  easy.	
  The	
  succession	
  of	
  your	
  
business	
  can	
  be	
  really	
  stressful	
  and	
  painful	
  if	
  you	
  are	
  unprepared.	
  Following	
  
the	
   plan	
   in	
   this	
   report	
   will	
   assure	
   you	
   not	
   only	
   a	
   smooth	
   transfer	
   of	
   the	
  
business,	
  but	
  also	
  will	
  guaranty	
  you	
  a	
  retirement	
  where	
  you	
  will	
  be	
  able	
  to	
  
follow	
  your	
  goals	
  for	
  the	
  future.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
  22	
  
References	
  
	
  
Bradt, G. (2013, April 12). Three Different Approaches To CEO Succession
At Walmart, Kroger And Microsoft... Which Is Best? Forbes.
Contingency Planning: Developing a Good 'Plan B' (n.d.). Retrieved April 3,
2015, from http://www.mindtools.com/pages/article/newLDR_51.htm
Delta, B. (2013, December 9). Is blood really thicker than water? The issue
of family business succession. Retrieved April 6, 2015, from
http://www.bendelta.com/news/organisation/is-blood-really-thicker-than-
water-the-issue-of-family-business-succession/
Ford sets succession plan, Mulally staying through 2014. (2012, November
1). The Globe and Mail. Retrieved February 5, 2015, from
http://www.theglobeandmail.com/report-on-business/international-
business/us-business/ford-sets-succession-plan-mulally-staying-through-
2014/article4810055/
HOSSEIN ABADI, S. (2011, January 1). The role of dispute resolution
mechanisms in redressing power imbalances - a comparison between
negotiation, litigation and arbitration. Retrieved March 15, 2015, from	
  
http://effectius.com/yahoo_site_admin/assets/docs/Effectius_Theroleofdisputeres
olutionmechanismsinredressingpowerimbalancesacomparisonbetweennegotiationl
itigationandarbitration_ShokouhHosseinAbadi_Newsletter13.150124940.pdf	
  
	
  
  23	
  
International Law Office - Legal Newsletters, Law Firm Directory and Legal
News. (n.d.). Retrieved March 21st, 2015, from
http://www.internationallawoffice.com/Account/Login.aspx?ReturnUrl=http
://www.internationallawoffice.com/newsletters/detail.aspx?g=ef374e07-
c22c-4106-a05a-3d13eb2dd54c
Key findings. (2014, January 1). Retrieved April 7, 2015, from
http://www.pwc.com/gx/en/pwc-family-business-survey/next-gen/key-
findings.jhtml
	
  
MAKING A DIFFERENCE. (n.d.). Retrieved February 4, 2015, from
http://www.ashbrokerage.com
O'Connor, C. (2014, June 6). Walmart Plans Family Succession As Low-
Wage Worker Plea Voted Down At Meeting. Forbes.
Survey of family business succession strategies. (2014, January 1).
Retrieved February 5th, 2015, from http://www.pwc.com/gx/en/pwc-family-
business-survey/next-gen/index.jhtml
Suzuki's 84-year-old CEO causes concern over lack of succession plan.
(2014, June 28). Retrieved February 5, 2015, from
http://www.autonews.com/article/20140628/OEM02/306289995/suzukis-84-
year-old-ceo-causes-concern-over-lack-of-succession-plan
  24	
  
Walters, J. (2012, November 10). Why a clear vision is so important to
running a successful business. Retrieved April 5, 2015, from
https://www.121businessconsulting.com/why-a-clear-vision-is-so-important-
to-running-a-successful-business/
	
  
Walmart reveals family succession plans at shareholders meeting. (2014,
June 9). Retrieved February 5, 2015, from
http://www.campdenfb.com/article/walmart-reveals-family-succession-
plans-shareholders-meeting
Wasserman, E. (2010, February 1). How to Choose a Successor. Retrieved
April 8, 2015, from http://www.inc.com/guides/choose-your-successor.html
	
  
	
  
	
  

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Family business succession research paper

  • 1. SUCCESSION  PLANNING   The  Right  Steps,  At  The  Right  Time.                         A  Text  By:  Tristan  Hebert  and  Charles  Canuel  Tousignant
  • 2.   2     Table  of  Contents   Premise  .......................................................................................................................................  3   Executive  Summary  ................................................................................................................  4   Family  Harmony  ......................................................................................................................  5   Challenges  between  business  and  family  ........................................................................  5   Why  should  we  plan  for  Business  succession?  ..............................................................  7   What  have  done  the  biggest  companies?  .........................................................................  8   Succession  Plan  ........................................................................................................................  9   Steps  Towards  the  Succession  .............................................................................................  9   •   Goals  and  objectives  ..................................................................................................................  9   o   Develop  a  vision  for  the  business.  ...................................................................................................  9   o   Determine  your  retirement  or  post  business  ownership  goals.  ......................................  10   •   Decision  making  ......................................................................................................................  11   o   If  appropriate,  involve  family  members  in  the  development  of  the  plan.  ...................  11   o   Have  a  conflict  resolution  mechanism  ........................................................................................  12   o   Select  a  successor  .................................................................................................................................  13   •   Training  ......................................................................................................................................  15   o   Identify  the  core  skills  and  competencies  that  your  successor  will  need.  ..................  15   o   Plan  for  training  of  the  new  owner(s).  .......................................................................................  16   •   Financial  planning  ...................................................................................................................  17   o   Prepare  a  financial  plan  for  the  transition  of  your  business.  ............................................  17   •   Contingency  planning  ............................................................................................................  18   o   Have  a  contingency  plan.  ..................................................................................................................  18   •   Corporate  structure  and  transfer  methods  ....................................................................  19   •   Exit  strategy  ...............................................................................................................................  20   •   Implementation  and  follow  up  ...........................................................................................  20   o   Review  and  update  your  plan  regularly.  ....................................................................................  20   Conclusion  ...............................................................................................................................  21   References  ..............................................................................................................................  22      
  • 3.   3   Premise     Both  of  us  we’re  both  living  in  an  entrepreneurship  environment  growing  up.     We  both  have  seen  the  challenge  and  the  passion  that  each  of  our  family  has   put  into  their  organization.  Our  idea  for  this  project  was  to  establish  a   succession  plan  for  family  that  could  be  use  by  businesses  in  order  to  make   sure  that  the  transfer  of  the  company  is  done  properly  and  in  order  to   maintain  the  business  values  and  assure  future  growth.  It  is  important  to  plan   such  an  important  change  within  the  organization  and  every  aspect  must  be   analysed.       This  is  an  important  subject  for  us  because,  as  mentioned  before,  both  of  us   are  use  to  the  “underground”  of  businesses.  We  are  both  currently  involved  in   family  businesses  and  both  of  us  want  to  either  own  a  business  in  the  future   or  get  the  control  over  the  family  business.    Moreover,  in  Canada,  1/3  of  all   business  owner  will  retired  over  the  next  few  years  according  to  PWC  survey   firm.  It  is  crucial  for  those  entrepreneurs  that  want  to  let  their  family  take   over  the  company  to  have  a  good  plan.  The  findings  of  this  survey  illustrate   that  companies  should  start  planning  their  succession  at  least  5  years  before   the  transition.  Also,  we  wanted  to  raise  awareness  to  entrepreneur  about   planning  in  advance  the  succession  in  order  to  establish  a  well-­‐defined  plan   to  guide  entrepreneurs  facing  the  challenge  of  family  business  succession.   In Canada, 1/3 of business owners will retire in the next few years. Source: Securing the Future: The Canadian Supplement to the 2014 PwC Global Family Business Survey.
  • 4.   4   Executive  Summary   Passing   your   company   over   to   a   family   member   is   a   common   way   to   pass   your  legacy  on  to  your  children  and  also  onto  future  generations.  But  it’s  not   always  that  easy.  In  order  to  help  you  in  the  future,  you  will  find,  later  in  this   report  you  will  be  able  to  follow  a  step-­‐by-­‐step  plan  that  will  guide  you  into  a   successful  family  business  succession.  Actually,  you  will  understand  with  this   report  that  identifying  family  members  that  not  only  want  to  be  included  in   the  business,  but  also  are  a  good  fit  to  run  it  will  require  a  lot  of  time  and   consideration.  Also,  as  the  expert  for  your  business,  we  will  show  you  how   you  can  continue  to  share  your  skills,  knowledge,  plans  and  visions  for  the   company’s  future  with  your  family  members  on  an  ongoing  basis  in  order  to   create   a   smooth   and   successful   transition.   Determining   which   family   members  are  interested  in  the  business,  their  strengths  and  weaknesses  can   be  crucial  to  both  the  business  and  family  harmony.  This  is  why  following  a   plan  like  this  one  can  make  the  transition  efficient  and  minimize  the  risk  of   future  failure.       “Successful  family  firms  are  those  in  which  there  is  a  good   balance  between  professional  management,  responsible   business  ownership  and  a  healthy  family  dynamic.”   Source: Securing the Future: The Canadian Supplement to the 2014 PwC Global Family Business Survey  
  • 5.   5   Family  Harmony     There’s   a   very   fine   line   between   family   matters   and   business   matters   in   a   family   business  and  this  can  actually  be  a  source  of   tension   within   the   team   at   work   but   also   with   the   family   in   general.   Open   communication  is,  most  of  the  time,  the  best   way  to  make  sure  that  everyone’s  voice  and  ideas  are  heard  and  that  your   plans  for  the  business  are  taken  effectively.  To  that  end,  it  can  be  beneficial   for   you   but   mainly   for   the   business   to   have   an   objective   mediator   present   when   discussing   about   the   transition   of   your   business.     Doing   this   can   minimize  family  tension  and  disputes  so  that  you  don’t  fall  into  the  statistics.   Actually,   because   of   those   tensions   in   businesses,   only   16%   of   Canadian   businesses   owners   plan   to   pass   their   family   business   on   to   the   next   generation.     Challenges  between  business  and  family     First  of  all,  in  this  case,  the  most  important  factor  that  entrepreneur  have  to   take   in   consideration   is   the   tension   among   family   members.   In   order   to   satisfied  the  need  of  the  company,  an  entrepreneur  has  to  make  wise  decision   “Only 16% of Canadian owners plan to pass the family business on to the next generation” Source: CIBC/Leger Marketing Survey, July 2012.  
  • 6.   6   based   on   the   interest   of   the   company,   but   still   need   to   keep   the   family   members  on  board.  It  is  hard  to  satisfy  every  family  member’s  needs  within   an  organization,  but  it  is  possible  to  make  compromise  in  order  to  keep  the   peace  within  the  business.  Family  members  can  argue  on  many  aspects  and   there  is  a  lot  of  subject  that  need  to  be  discussed.  The  position  that  will  be   occupied  by  each  member  of  the  family  is  also  crucial  and  can  lead  to  dispute   among  the  family  and  among  the  employees.  For  example,  when  a  business   owner  hire  one  of  his  family  member,  it  could  be  perceive  as  a  threat  from  the   other  family  member  but  also  for  other  employees  within  the  organization,   which  can  feel  like  they  have  no  chance  to  grow  in  the  business  because  for   them  family  members  will  always  go  first.       All   those   situations   have   to   be   taken   into   consideration   and   needs   to   be   explained   carefully   to   all   employees   and   other   family   members.   Explaining   why  this  particular  person  will  have  this  “title”  will  help  keeping  employee   motivated.  Power  of  ownership  among  the  family  member  has  to  be  carefully   decided,  since  it’s  crucial  and  can  create  tension  within  the  family.  Moreover,   should   a   business   owner   prioritize   seniority   over   education?     It   has   to   be   taken  into  consideration  since  a  newcomer  in  the  company  that  has  a  degree   compare  to  the  rest  of  the  family  currently  employed  could  probably  ask  for   more  money  or  %  of  ownership.     For  others,  the  big  challenge  is  to  be  able  to  go  in  the  family  business  and  get   control  over  the  years.  The  next  generation  can  no  longer  assume  they’ll  run   29% of the new generation thinks that there is no chance for them to manage the business in the future. Source: Securing the Future: The Canadian Supplement to the 2014 PwC Global Family Business Survey.
  • 7.   7   the  business  one  day.  Actually,  PWC  survey  2014  as  shown  that  73%  of  those   likely  to  take  over  the  business  said  they’re  looking  forward  to  doing  it,  but   only  35%  thought  it  was  definite,  and  as  many  as  29%  thought  that  there’s   only  a  small  chance  that  this  will  happen  in  the  future.  At  the  same  time,  86%   of  the  next  generation  wants  to  do  something  significant  when  they  take  over,   and  80%  have  big  ideas  for  change  and  growth,  which  could  be  scary  for  the   actual  owner,  partners  and  employees.     Why  should  we  plan  for  Business  succession?     According  to  the  firm  Ash  Brokerage,  95%  of  all  business  succession  involves   an  insider  and  9  out  of  10  business  succession  fails.  The  firm  also  mentioned   that   in   80%   of   the   case,   the   owner   is   considered   as   being   the   hub   of   the   company  and  is  too  much  integrated.  Business  owner  often  own  two  “hats”   which   are   owner   and   CEO   at   the   same   time.   The   firm   states   that   when   business   successions   occur   the   owner   has   to   differentiate   himself   from   the   company.  It  is  very  important  for  business  owner  to  plan  their  succession  for   numerous  reasons.  One  of  these  reasons  is  that  it  protects  the  legacy  of  your   business   and   maintains   a   service   for   your   community.   It   also   provides   financial  security  for  the  business  owner’s  family.  In  order  to  do  so,  business   owner  have  to  plan  their  succession.  This  will  help  them  build  values  for  their   enterprise  and  be  able  to  retired  without  any  financial  problem.    By  planning   the  succession  of  the  family  business  you  ensure  that  you  will  be  able  to  deal   with  unexpected  events  that  can  occur  such  as  illness,  accident  or  even  death.        
  • 8.   8   What  have  done  the  biggest  companies?     When  thinking  about  family  business  succession,  we  looked  at  some  of  the   largest  companies  around  the  world  that  are  still  successful  even  if  they’ve   been   through   succession.   For   example   Wal-­‐Mart   has   gone   through   a   succession  in  the  past  years.  In  fact,  Rob  Walton  has  appointed  his  son-­‐in-­‐law   to  vice  chairman  of  the  family  business  in  order  to  make  him  gain  control  of   the  multinational.  Rob  Walton  did  mention  that  they  have  been  planning  for   stability  and  continuity  and  that  they  spend  considerable  time  planning  it.  It   shows   that   it   is   possible   to   be   successful   even   if   you   are   one   of   the   most   important  corporations  out  there.     Sometimes  family  member  aren’t  the  solution  in  order  to  keep  the  company   on  track.  In  2006,  for  example,  Bill  ford  from  the  Ford  Motor  Corp,  son  of  the   ford  dynasty,  step  down  from  CEO  and  let  Alan  Mullaly  become  CEO  in  order   to   shake   the   company.   This   shows   that   if   the   business   owner   feels   that   an   outsider  should  be  leading  the  company  it  is  possible  to  do  so.       The  last  example  is  from  the  Suzuki  Corp.  Their  current  CEO  is  now  84  years   old  and  has  been  working  for  the  company  for  the  past  three  decades  and  did   not   plan   for   any   business   succession   what   so   ever   at   the   moment.   This   situation  has  been  increasing  concern  for  investors  and  the  shareholders  of   the   company   leaving   them   with   some   hard   discussion   and   tension   among   investors,   shareholders   and   employees.   They   actually   really   need   to   start   planning,   if   not   the   big   carmaker   could   become   history.   This   situation   illustrate   that   even   the   biggest   company   can   struggle   with   business   succession  and  can  be  unprepared  and  need  to  resolve  the  situation  as  quick   as  possible.
  • 9.   9   Succession  Plan     Following   everything   that   was   said   earlier   in   this   report,   we   feel   that   the   following   plan   would   be   the   perfect   plan   to   follow   in   order   to   guaranty   a   successful  and  smooth  succession.      Steps  Towards  the  Succession   • Goals  and  objectives   o Develop  a  vision  for  the  business.     A  good  vision  is  about  creating  a  short  statement  that  will  guide  you   over  a  certain  amount  of  time.    Every  business  vision  should  be  specific   enough  to  make  everyone  understand  what  your  business  will  do,  but   also   what   it   will   not   do.  It   should   drive   the   organization   in   order   to   achieve  a  common  goal,  and  be  a  source  of  motivation  to  everyone  in   and  outside  the  business  so  that  everyone  knows  what  the  business  is   trying  to  achieve  and  promote.       It  is  important  to  have  a  clear  vision  because  without  a  vision,  as  an   example,  a  business  is  like  a  car  without  some  tires;  it’s  going  nowhere.   A  large  quantity  of  small  businesses  here,  in  Canada,  don’t  have  a  clear   vision   and   so   they   tend   to   jump   from   task   to   task   without   a   clear   understanding  of  what  bonds  each  employees  actions  together  and/or   the   value   created   by   those   employees   actions.  Your   vision   should   provide  the  foundation  for  everything  that  you  do  in  the  business.  
  • 10.   10       A  good  vision  should:   1. Be  concise  and  give  purpose  to  your  business.   2. Must  be  capable  of  motivating  you  and  others  in  the  business.   3. Must  provide  the  foundation  for  your  business.    Should  help  employees   to  link  actions  to  strategic  goals.    Your  actions  must  be  driven  from  a   clear  understanding  of  value  they  will  create.     o Determine  your  retirement  or  post  business  ownership   goals.     This  is  a  critical  part  of  your  succession  success.  Knowing  what  you   want   and   what   you   will   need   in   the   future   from   owning   your   business  to  the  “after  business  ownership  life”  is  really  important.   This   will   be   your   main   point   of   anchor   around   what   will   happen   with   the   finance   of   the   business   but   manly   your   own   finance.   Creating   a   plan   for   post   business   ownership   will   help   you   keep   a   certain  standard  of  living  and  also  help  you  achieve  your  main  goals   and  dream  in  life.  Owning  a  business  is  a  wonderful  experience,  but   each   steps   and   moves   in   the   business   must   be   well   calculated   in   order  to  leave  you  with  something  to  work  with  at  the  end  of  the   venture.  From  the  amount  of  %  ownership  you  want  to  keep  after   retirement  or  the  price  you  want  to  sell  completely  your  business  at   “Vision is about creating a short statement that will guide you over a period of time.”  
  • 11.   11   the  end  of  your  venture,  everything  must  be  accounted  for  in  order   to   leave   you   with   a   good   retirement   life   and   keep   your   living   standards  to  a  certain  level.  For  example,  if  you  want  to  do  like  most   of  the  baby  boomers  here,  in  Quebec,  and  go  5  to  6  months  every   year  in  Florida,  Texas  or  Mexico  to  leave  the  cold  behind,  a  action   plan  must  be  put  in  place  early  in  your  venture  in  order  to  leave  you   with  enough  liquidity  to  achieve  this  main  goal.       • Decision  making   o If  appropriate,  involve  family  members  in  the  development   of  the  plan.   Family   members   are   and   will   be   an   important   aspect   throughout   you   entire   venture.   From   a   close   perspective   to   a   far   one,   family   members  will  be  involved  in  the  business  in  a  certain  way.  They  will   probably  be  the  person  you  turn  up  to  in  harder  times  or  just  to  ask   for   simple   suggestion.   You   need   to   think   about   how   much   involvement   you   want   them   to   have   in   your   business   from   the   startup.  Involving  them  throughout  this  plan  will  help  everyone  in   case  of  a  tragic  event  in  the  business,  like  the  hospitalization  of  a   main  partner/the  main  owner  or  in  case  of  death  of  the  main  owner.   Those  are  really  important.     As  an  example,  a  couple  of  month  ago,  a  friend  of  the  family  had  a   big   accident.   He   needed   to   be   put   in   a   long   coma   because   of   the   severity  or  his  injuries.  The  only  problem  was  that  no  one  around   him  was  aware  of  what  was  happening  in  the  business…  He  was  the   type  of  owner  that  want  to  do  everything  by  him  self  so  no  one  at   the   business   also   was   really   aware   of   what   to   do   for   certain   transaction  or  problems  in  the  business  activities.  This  resulted  in  
  • 12.   12   losses   of   thousands   of   dollars   and   the   loyalty   of   certain   major   clients.   By   following   a   plan   and   letting   know   family   members   or   other  employees  in  the  business  what  to  do  for  each  aspect  of  the   business  this  could  have  ben  avoided  and  business  could  have  run   smoothly  even  without  him.     o Have  a  conflict  resolution  mechanism     Businesspeople  and  corporate  counsel  often  seem  not  to  pay  much   attention  to  their  choice  of  dispute  resolution  mechanism  in  case  of   conflicts   between   partners,   employees   or   even   family   members   involved  in  the  business.       Here  are  some  major  principles  explaining  what  a  good  resolution   plan  should  do:   1. Effective   conflict   management   systems   can   contribute   to   an   effective   high-­‐performance   workplace   by   improving   employees   involvement,   morale,  and  also  productivity.     2. Any  good  conflict  management  system  should  address  these  few  key   principles:  It  should  accept  that  conflict  would  occur  in  a  near  future;   stakeholders   must   know   that   there   is   a   clear   system   for   managing   conflict;  the  system  should  be  in  the  interests  of  all  stakeholders  and   should   be   fair   for   everyone   involved   in   the   business   and   most   importantly   it   should   be   easily   accessible   and   safe   to   use   by   all   employees.     “Conflict resolution mechanism – a pre-established plan to resolve any conflicts between family members, partners and/or employees.”
  • 13.   13   3. There   is   no   ideal   model   suitable   to   every   situation   and   your   model   needs  to  be  adapted  to  your  specific  business  and  what  it  works  with.   4. At   the   moment,   most   of   the   businesses   do   not   communicate   information   about   their   conflict   resolution   process   to   employees   or   partners.  It  should  always  communicate  those  informations  to  others   in  the  business.    Training  for  conflict  resolution  should  not  be  minimal   and   should   be   an   important   part   of   the   training   for   everyone   in   the   business.  Dispute  resolution  skills  should  always  be  looked  as  a  core   competency.     5. Your   business   must   learn   to   administer   a   good   conflict   management   system  so  that  they  can  fit  this  system  into  a  larger  HR  strategy  and  be   apart  of  the  main  business  strategies.   o Select  a  successor     For   a   small   or   mid-­‐sized   business,   practically   as   soon   as   the   business  become  successful  enough  to  have  a  future,  the  business   owner/owners  needs  to  start  thinking  about  developing  a  plan  for   who  will  succeed  them.  In  a  major  public  organization  the  process   will  be  more  organize  and  will  seem  simpler  because  the  board  of   director  has  the  duty  to  create  a  strategic  succession  plan  for  the   future  for  the  benefit  of  employees,  family,  customers,  and  supplies.   However,   the   process   can   be   a   lot   more   difficult   for   small   and   medium  sizes  organizations  because,  in  this  case,  succession  deals   not   only   with   management   but   ownership   of   the   business,   and   ownership  is  usually  in  the  hands  of  one  person  or  partners,  in  our   case  family  members.  They  need  to  figure  out  what  they  really  want   for   the   business.   Do   they   want   a   quick   sale   and   don’t   want   to   be   involved  with  anything  regarding  the  business  in  the  future  or  if  the  
  • 14.   14   want   to   preserve   a   successful   business   for   future   family   generations.   When   owners   decide   that   preserving   a   successful   business  for  future  generations  would  be  the  best  legacy  they  could   leave   behind,   they   need   to   begin   the   process   of   choosing   a   successor.       For   some   business,   choosing   a   successor   is   a   no   brainer   and   research  has  no  need  to  be  maid.  However,  this  case  does  not  apply   for  most  of  the  business  in  this  reality.  Business  owner  should  look   at   family   members   that   shine   in   the   business   but   also   outside   members   that   has   worked   in   the   business   and   demonstrated   the   skills  and  personality  to  best  lead  the  business  into  the  future.       Even  if  it  seems  easy,  sometime,  for  some  business,  it  is  a  lot  harder   to  select  the  perfect  successor.  A  lot  of  those  difficulties  come  from   the   fact   that   small   or   medium   businesses   are   often   dealing   with   families  in  succession  planning  and  not  all  family  members  agree  on   the  same  point  when  money  is  concerned.       A  good  plan  should  include  criteria  for  a  successor  that  reflect  the   needs  of  the  business  in  the  future  and  not  the  personal  needs  of   members  involved  in  the  organization.  Leaders  should  always  avoid   the  temptation  to  “clone”  themselves.  It  is  critical  for  the  family  and   partners   to   realize   that   they   need   to   look   for   the   right   person   to   build  upon  main  owner  and  what  he  has  done  and  take  it  to  new   heights.      
  • 15.   15   If  more  than  one  candidate  as  been  selected  as  potential  leaders,  a   sub-­‐committee   of   the   board   or   a   group   of   trusted   advisors   from   outside   the   business   can   be   asked   to   make   a   recommendation   on   who   would   be   the   best   candidate   for   the   future   success   of   the   organization.  This  can  actually  be  done  over  some  specified  period   of  time  to  allow  the  committee  to  observe  each  person  in  action  if   they  are  not  already  familiar  with  their  work  and  to  acquire  more   knowledge  about  the  business  and  it’s  main  goals.     What  is  really  important  to  remember  in  this  is  that  the  successor   must  be  selected  an  a  early  stage  of  the  business  to  make  sure  that   he   is   well   knowledgeable   about   the   business,   the   goals   of   the   business  and  to  have  a  good  communication  with  the  working  team,   customers   and   suppliers.   This   will   guaranty   a   smooth   transition   without  too  many  headaches.     • Training   o Identify  the  core  skills  and  competencies  that  your  successor   will  need.     The   core   skills   and   competencies   that   your   successor   will   have/need,   is   a   major   aspect   that   will   determine   the   future   if   the   business.   In   the   selection   process   of   the   successor   those   core   competencies   need   to   be   determined   in   order   to   select   the   right   Core competencies need to be determined in order to select the right successor, and train him the best way possible.  
  • 16.   16   successor   and   to   train   him   the   best   way   possible   in   order   to   guaranty  a  future  to  the  company.  Knowing  that  in  Canada  a  lot  of   family   business   successions   are   unsuccessful,   with   the   statistics   stated  before  in  this  report,  this  part  of  your  succession  plan  should   always   be   analyzed   carefully   in   order   to   select   all   the   main   competencies/skills   that   the   successor   needs   to   have   in   order   to   eliminate  the  risk  of  business  failure  after  the  succession.  We  also   need   to   keep   in   mind   that   for   family   business,   most   successful   family   firms   are   those   in   which   there   is   a   good   balance   between   professional   management,   responsible   business   ownership   and   a   healthy   family   dynamic.   Those   characteristics   need   to   be   kept   in   mind   and   focused   on   as   main   competencies   that   the   successor   needs  to  acquire  in  order  to  keep  the  business  smooth  and  running.   o Plan  for  training  of  the  new  owner(s).     For   a   good   succession,   the   business   should   select   the   successor   early   to   leave   time   for   the   successor   to   acquire   all   the   skills   necessary  in  order  to  lead  the  business.  We  don’t  want  to  wait  to   the  last  minute  to  train  the  successor.  An  accident  can  happen  or   specific   health   condition   of   the   leader   can   make   the   transition   catastrophic  if  training  was  not  started  at  the  right  moment  or  even   worse,  if  the  successor  was  not  selected.  As  soon  as  the  business   start,  a  succession  plan  should  be  started  and  potential  successor   should  be  selected.  As  soon  as  the  successor  is  selected  the  training   should  start  to  make  the  transition  of  the  lead  smooth.  We  need  to   keep  in  mind  that  this  is  not  only  a  major  concern  for  the  family  and   the  employees  but  also  for  customers  and  suppliers.  Having  this  set   up   in   advance   can   increase   confidence   from   suppliers   and  
  • 17.   17   customers   regarding   your   business   and   putting   you   company   on   the  top  list  of  their  business  activities.     • Financial  planning   o Prepare  a  financial  plan  for  the  transition  of  your  business.   Money  is  always  an  important  aspect  of  your  venture,  for  you  and   for   your   family   members.   Without   a   defined   plan   you   are   essentially   leaving   your   personal   and   business   financial   future   to   chance.     Actually,   as   a   business   owner,   you   not   only   have   to   plan   for   the   future  transition  of  your  company  and   its   continued   success,   you   must  also  ensure  your  retirement  goals  are  met  to  guaranty  you  a   financially   peaceful   retirement.   The   best   option   here   in   order   to   maximize  your  exit  strategy  would  be  to  go  meet  with  a  business   advisor.  The  advisor  can  guide  you  through  a  process  designed  to   lay   the   groundwork   for   the   future   of   your   business,   keeping   in   mind   your   retirement   goals.   Even   if   you   already   have   an   exit   strategy  in  place,  it’s  critical  to  review  with  someone  your  plan  to   ensure  any  changes  in  your  business  or  your  personal  situation  are   addressed.     More than half of family businesses are expected to change hands by 2019. Only 16% have a robust, documented succession plan in place. Source: Securing the Future: The Canadian Supplement to the 2014 PwC Global Family Business Survey.
  • 18.   18   Knowing  that  more  than  half  of  family  businesses  are  expected  to   change  hands  by  2019  and  that  only  16%  of  them  have  a  robust,   documented  succession  plan  in  place  the  best  option  would  be  to   go   meet   as   soon   as   possible   a   financial   advisor   to   create   you   financial   plan   for   the   legacy   of   your   business   in   order   not   to   become   just   a   failing   statistic.   This   plan   should   be   reviewed   constantly  following  the  growth  of  the  business.       • Contingency  planning   o Have  a  contingency  plan.       What  if  your  main  successor  suddenly  past  away  in  a  car  accident?   Are  you  prepared?  Do  you  have  another  person  in  mind  or  trained   to  take  is  position  as  future  successor?     What  if  you,  the  main  owner/leader  of  your  business  suddenly  get   hospitalized   for   a   few   weeks   or   a   few   months?   What   if   you   past   away  suddenly?       The  plan  B  should  include  some  financial  resources,  and  should  also   be   discussed   with   the   business   adviser.   The   plan   should   provide   Making a contingency plan is all about developing a good “Plan B”.  
  • 19.   19   resources  that  would  be  required  in  case  of  illness,  accidents  and   death.           • Corporate  structure  and  transfer  methods   You  need  to  determine  your  options  as  proprietor  of  the  business.  If   you’re  the  only  owner  of  the  company  do  you  want  it  to  continue  in  this   way  and  stay  with  one  owner  at  100%  or  would  you  like  to  implicate   more  partners  into  the  company  for  the  future  when  you  will  decide  to   leave.  Again,  the  business  adviser  will  help  you  select  the  best  option   regarding  the  type  of  business  you  are  operating.       Also,  you  need  to  decide  if  you  want  to  transfer  the  business  to  family   members  or  sell  the  business.  Whatever  you  decide,  you  should  always   meet  with  a  financial  adviser  to  determine  the  fair  market  value  of  your   business  in  order  to  have  the  big  picture  around  your  business.  This   will  help  you  planed  your  retirement  goals  an  determine  if  selling  the   business  will  be  sufficient  to  satisfy  those  goals.  Even  if  the  business  is   transfer  to  family,  it  should  always  be  sold  for  the  real  market  value.   Don’t  forget  this  is  your  retirement  savings  plan.  You’ve  worked  hard   for  this  and  selling  it  at  a  discount  price  because  it’s  going  to  the  family   will  not  help  you  satisfying  your  retirement  goals.   Contingency plan should provide resources required in case of illness, accidents and death.  
  • 20.   20   • Exit  strategy   When   everything   has   ben   decide,   you   need   to   decide   when   you   will   leave  and  how.  Establishing  a  timeline  will  be  a  good  way  for  easing   your  way  out  of  the  business.  You  need  to  prepare  everything  that  was   stated   in   this   plan   before   leaving   the   company   in   order   to   create   a   smooth  transition  with  the  new  leader.       One  good  way  of  leaving  could  be  to  start  by  working  fewer  hours  each   week   and   leave   the   business   to   the   new   leader.   You   will   be   there   to   help  if  there  are  some  problems  and  this  will  help  for  a  good  transition.   Gradually,  you  will  be  able  to  leave  the  company,  letting  everyone  in   confidence  in  regards  of  what  will  be  the  future  of  the  organization.  By   doing  a  graduate  transition  like  this,  not  only  the  employees  and  the   new  leader  will  be  in  confidence  but  also  the  customers  and  suppliers,   the  most  important  aspect,  will  see  the  clear  future  for  the  business.       • Implementation  and  follow  up   o Review  and  update  your  plan  regularly.     It   is   very   important   to   review   and   update   your   succession   plan   regularly   as   your   company   will   grow   and   change   with   time.   You   should   take   the   time   to   re-­‐evaluate   your   plan   when   there   is   a   change  to:     • Business  partners  or  key  executives     • Your  business  plan     • Your  family  situation     • The  structure  of  your  company     • Your  retirement  plans    
  • 21.   21   • Tax  laws     • Your  health     • Business  debt     • Market  Conditions     Conclusion   In   conclusion,   as   we   said   earlier,   passing   your   company   over   to   a   family   member  is  a  common  way  to  pass  your  legacy  on  to  your  children  and  also   onto  future  generations.  But  it’s  not  always  that  easy.  The  succession  of  your   business  can  be  really  stressful  and  painful  if  you  are  unprepared.  Following   the   plan   in   this   report   will   assure   you   not   only   a   smooth   transfer   of   the   business,  but  also  will  guaranty  you  a  retirement  where  you  will  be  able  to   follow  your  goals  for  the  future.                            
  • 22.   22   References     Bradt, G. (2013, April 12). Three Different Approaches To CEO Succession At Walmart, Kroger And Microsoft... Which Is Best? Forbes. Contingency Planning: Developing a Good 'Plan B' (n.d.). Retrieved April 3, 2015, from http://www.mindtools.com/pages/article/newLDR_51.htm Delta, B. (2013, December 9). Is blood really thicker than water? The issue of family business succession. Retrieved April 6, 2015, from http://www.bendelta.com/news/organisation/is-blood-really-thicker-than- water-the-issue-of-family-business-succession/ Ford sets succession plan, Mulally staying through 2014. (2012, November 1). The Globe and Mail. Retrieved February 5, 2015, from http://www.theglobeandmail.com/report-on-business/international- business/us-business/ford-sets-succession-plan-mulally-staying-through- 2014/article4810055/ HOSSEIN ABADI, S. (2011, January 1). The role of dispute resolution mechanisms in redressing power imbalances - a comparison between negotiation, litigation and arbitration. Retrieved March 15, 2015, from   http://effectius.com/yahoo_site_admin/assets/docs/Effectius_Theroleofdisputeres olutionmechanismsinredressingpowerimbalancesacomparisonbetweennegotiationl itigationandarbitration_ShokouhHosseinAbadi_Newsletter13.150124940.pdf    
  • 23.   23   International Law Office - Legal Newsletters, Law Firm Directory and Legal News. (n.d.). Retrieved March 21st, 2015, from http://www.internationallawoffice.com/Account/Login.aspx?ReturnUrl=http ://www.internationallawoffice.com/newsletters/detail.aspx?g=ef374e07- c22c-4106-a05a-3d13eb2dd54c Key findings. (2014, January 1). Retrieved April 7, 2015, from http://www.pwc.com/gx/en/pwc-family-business-survey/next-gen/key- findings.jhtml   MAKING A DIFFERENCE. (n.d.). Retrieved February 4, 2015, from http://www.ashbrokerage.com O'Connor, C. (2014, June 6). Walmart Plans Family Succession As Low- Wage Worker Plea Voted Down At Meeting. Forbes. Survey of family business succession strategies. (2014, January 1). Retrieved February 5th, 2015, from http://www.pwc.com/gx/en/pwc-family- business-survey/next-gen/index.jhtml Suzuki's 84-year-old CEO causes concern over lack of succession plan. (2014, June 28). Retrieved February 5, 2015, from http://www.autonews.com/article/20140628/OEM02/306289995/suzukis-84- year-old-ceo-causes-concern-over-lack-of-succession-plan
  • 24.   24   Walters, J. (2012, November 10). Why a clear vision is so important to running a successful business. Retrieved April 5, 2015, from https://www.121businessconsulting.com/why-a-clear-vision-is-so-important- to-running-a-successful-business/   Walmart reveals family succession plans at shareholders meeting. (2014, June 9). Retrieved February 5, 2015, from http://www.campdenfb.com/article/walmart-reveals-family-succession- plans-shareholders-meeting Wasserman, E. (2010, February 1). How to Choose a Successor. Retrieved April 8, 2015, from http://www.inc.com/guides/choose-your-successor.html