The document contains survey results from 50 people about their satisfaction with ATM machines provided by UBD. 66% of respondents were satisfied, while 34% were not satisfied. The top three reasons for dissatisfaction were limited range of bank accounts supported (50%), distance to ATM locations (28%), and limited number of ATM machines (22%). When asked about the importance of ATM machines, 62% felt they were very important, 36% felt they were average importance, and only 2% felt they were not important.

1. Question 1 Question 2
No. (i) (ii)
LA D S LN N NI A VI
1 1 1
2 2 1 1 1
3 1 1
4 1 1
5 2 1 1 1
6 2 1 1 1
7 1 1
8 1 1
9 1 1
10 1 1
11 1 1
12 1 1
13 1 1
14 1 1
15 1 1
16 1 1
17 1 1
18 1 1
19 1 1
20 1 1
21 1 1
22 1 1
23 1 1
24 1 1
25 1 1
26 1 1
27 1 1
28 1 1
29 1 1
30 1 1
31 1 1
32 1 1
33 1 1
34 1 1

2. 35 1 1
36 2 1 1 1
37 2 1 1 1
38 2 1 1 1
39 2 1 1 1
40 2 1 1 1
41 2 1 1 1
42 2 1 1 1
43 2 1 1 1
44 2 1 1 1
45 2 1 1 1
46 2 1 1 1
47 2 1 1 1
48 2 1 1 1
49 2 1 1 1
50 1 1 1 1

3. 1) (i) Are you satisfied with the UBD ATM machines provided?
No.of people Percentage (%)
Yes 33 66
No 17 34
Total 50 100
PEOPLE'S SATISFACTION
35 33
30
25
No.of people
20 17
15 No.of people
10
5
0
Yes No
1) (ii) Reasons for choosing NO :-
No.of people Percentage(%)
LA 18 50
D 10 28
S 0 0
LN 8 22
N 0 0
Total 36 100
Reasons for choosing NO
20 18
18
16
14
No.of people
12 10
10 8
8 No.of people
6

4. No.of people
6
4
2 0 0
0
LA D S LN N
2) Importance of ATM machines in UBD
No.of people Percentage (%)
NI 1 2
A 18 36
VI 31 62
Total 50 100
Importance of ATM
35
31
30
25
No.of people
20 18
15 No.of people
10
5
1
0
NI A VI

5. Code
Yes 1
No 2
Code
Limited range of bank account LA
Distance D
Safety S
Limited number of ATM machine LN
None N
Code
Not important NI
Average I
Very important VI