Donna Luciw worked as the IT technical support and systems manager for Gertrude Hawk Chocolates for several years. She implemented updates, corrected procedures, arranged and oversaw the installation of a new register system across 64 stores, and trained staff on the new system. Donna also managed the inventory system, including store transfers and damages reporting. She was praised as being extremely good at her job, knowledgeable, and able to quickly research issues to help staff.

1. Eva O’Connor
1250 Vestal Parkway East
Vestal, New York 13870
August 2, 2015
To Who it may concern:
I worked with Donna Luciw the entire time she was employed by Gertrude Hawk Chocolates.
She was in charge of our IT technical support, register and inventory systems. Donna was
extremely good at her job implementing updates and procedural corrections. Donna arranged
and implemented the schedule for our new register system, going out to 64 stores installing them
and staying to train all staff on them. Donna was in charge of our inventory system which
included store to store transfers, store to factory transfers, and damages. She was also our first
call for inventory issues when doing our semi-annual inventories.
She worked extremely well with all staff and knew the answer to our questions and if she didn’t
know she would always research it and get back to us quickly.
Donna would be a great asset to any company looking for a hard working dedicated employee.
Sincerely,
Eva O’Connor
Multiple Store Manager
Gertrude Hawk Chocolates