EU Consumer Policy Strategic Look-Ahead

1. h W September 2011
h KE^hDZ WK/z ^dZ d'/ KK ,
d h
The EU's priority in consumer policy is to increase cross-border consumer commerce to make the
/
The EU is thus planning new rules in key areas: increasing consumer rights in distance purchases;
Z Z h
The EU wants to increase consumer rights in cross-border purchases and harmonise these rights across
h d
D ^
/
d
^ h W
W d Z Z Z
d
d
Z Z KZ
d
d
.
W ^ D ^
W d
h Z Wy
h / d

2. h W ^ h W ^
h d ' W ^
d
W
d
^
d W / D
Z Z
Q2 2012
W Z
W W
W
Z ' W W
^ Z ,
W
2012
Q1 2012
W Z K
W W Z
K E h KZ
Z KZ ^ ' W
^ Z
h / d