This document outlines an ethics course for real estate agents in Oregon. It covers the foundation of ethics including relevant laws, standards, and oversight bodies. Major topics of the course include ethical conduct regarding clients and customers, prohibited misrepresentations and conflicts of interest. The duties of real estate agents to the public and other agents are also examined, including fair housing, competent services, advertising and cooperation in professional standards hearings. The appendix reprints the National Association of Realtors' Code of Ethics which establishes duties to clients, the public, and other real estate professionals.

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ETHICS FOR REAL ESTATE AGENTS
Oregon
Presented by:
Matt Sandler
Vice President & Oregon State Counsel
WFG National Title Insurance Company

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CLASS OUTLINE
INTRODUCTION TO ETHICS
I. PART 1. THE FOUNDATION FOR ETHICS
a. Standards of Ethics
b. Ethics Legislation
i. Fair Housing
ii. Conduct in the Restraint of Trade
iii. Disclosure of Loan Costs in Obtaining Financing and Closing aTransaction
c. The Focus of State, Federal, and Regulatory Agencies
i. State Laws
ii. Professional Organizations
d. Chapter Review: The Foundation for Ethics
II. PART 2. ETHICAL CONDUCT
a. Client vs. Customer vs. Prospect
b. Major Areas of Concern
c. Misrepresentation
d. Nondisclosure
e. Conflict of Interest
f. Chapter Review: Ethical Conduct

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III. PART 3. PROHIBITED CONDUCT WITH RESPECT TO CLIENTS AND CUSTOMERS
a. Misrepresenting Market Value
b. Misrepresentation of Savings or Benefits that Might be Realized Through Useof
a REALTOR ®
c. Misrepresentation vs Puffing
d. Misrepresenting Existence of Offers
e. Disclosure of Company Policies Relating to Commissions
f. Misrepresenting that Commissions are Not Negotiable
g. Misrepresenting Relationship with Individual Broker
h. Misrepresentation of Closing Costs
i. Misrepresentation of Buyer’s Qualifications
j. Altering a Document by Adding Unauthorized Changes
k. Misrepresenting the Form, Amount, or Treatment of Deposits
l. Misrepresenting Size of Property
m. Misrepresenting Property Permitted Uses
n. Misrepresenting Property (Security)Value
o. Failure to Disclose Dual Agency
p. Failure to Submit Offers in a Timely Manner
q. Presentation of Competing Offers

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r. Failure to Submit Additional Offers after Seller has Accepted Offer
s. Disclosure of Existence of Other Offers
t. Obligations of Buyer’s Broker after Buyer’s Offer has been accepted
u. Preserving Confidential Information
v. Nondisclosure of Material Facts
w. Failure to Explain Offer Contingencies
x. Agreements Generated by Electronic Transmission
y. Conflicts of Interest
z. Chapter Review: Prohibited Conduct With Respect to Clients and Customers
IV. PART 4. A LICENSEE’S DUTY TO THE PUBLIC
a. No discrimination
b. Providing Competent Services
c. Ethical Advertising
d. Use of the Internet
e. Offering Prizes, Inducement, and Free Services
f. Offering Property For Sale Without Authority
g. Name of Firm Must be Disclosed in Advertising
h. Disclosure of License Status
i. Unauthorized Practice of Law

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j. Cooperation in Realtor® Professional Standards Hearings
k. Chapter Review: A Licensee’s Duty to the Public
V. PART 5. DUTIES TO REALTORS®
a. Making False or Misleading Statements About Competitors
b. Interfering with Agency Relationships
c. Dispute Resolution
d. Chapter Review: Duties to REALTORS®
VI. CONCLUSION
VII. APPENDIX 1 - THE NATIONAL ASSOCIATION OF REALTORS® CODE OF ETHICS
a. Preamble Duties to Clients and Customers
i. Article 1
ii. Article 2
iii. Article 3
iv. Article 4
v. Article 5
vi. Article 6
vii. Article 7
viii. Article 8
ix. Article 9
b. Duties to the Public
i. Article 10
ii. Article 11
iii. Article 12
iv. Article 13

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v. Article 14
c. Duties to REALTORS®
i. Article 15
ii. Article 16
iii. Article 17