1) The article discusses how maintenance teams are under more pressure today due to having fewer internal engineering experts to rely on for support and advice.
2) Customers now expect more from distributors than just transactional sales, wanting support through the total lifecycle of products including customization, installation, condition monitoring and predictive maintenance.
3) While buying quality products remains important, considering total cost of ownership over the lifecycle provides benefits beyond just the initial purchase price and can help reduce production risks from unexpected failures.