- Islam Marzouk is seeking a career in IT administration and network engineering in Dubai, UAE. He has a bachelor's degree in computer engineering and certifications in CCNA and CCNP Routing. - He has over 6 years of experience in roles such as system engineer, network engineer, helpdesk support. Previous employers include PETKO Company, IT Gate academy, Ministry of Labor Call Center, Siemens, and DTEC. - His technical skills include Windows servers, Active Directory, firewalls, VPN, and networking protocols like TCP/IP, DNS and DHCP. He is proficient in both Arabic and English.

1. Islam Marzouk
Name: Islam Mohamed Abd El-Llatif Marzouk
Address: 207 El-Khatal – Abu Hail - Dubai – UAE
Mobil: +971507204326
Email: eslam.Eng@live.com
Personal Information:
 Birth Date: 17/ 3 /1984.
 Gender: Male
 Nationality: Egyptian.
 Marital Status: Single.
 Military Service: Completed.
 Area: Abu Hail. City: Dubai. (UAE)
 Driver license: UAE driver license and Egypt driver license.
Career Objective:
To establish career development in the System and network administration field in terms of skills
enhancement and technical support practice to obtain higher of efficiency through work experience, seeking
a challenge position in IT that upgrade my acquired skills
Education:
Bachelor's degree in Computer Engineer from the Culture and Science City in 2009
 Major: Computer Engineering.
 Grade: High Acceptable.
 Project Grade: Excellent.
Graduation Project:
Secured Network With Applications:
 ISA Server 2004
 Exchange Server
 VPN
 Router 7200 Specifications
 Active Directory
Training certificates working Experience:
1- PETKO Company for 45 day as system engineer. [2007]
2- IT Gate academy for 120 day as network engineer. (CISCO) [2008]
Previous courses:
 Cisco Certified Network Associate CCNA.
 Cisco Certified Network Professional CCNP Routing. (Studding at Home)
 MCSE Track (Studied at Home)

2. SUMMARY OF QUALIFICATIONS:
Job field:
 System Engineer, IT Administration, Network Engineer, IT support and helpdesk
 Computer Hardware, Computer Implementation and Internet
 Handling network problems, audit networking of all company
 Connect Network through VPN, and configuring wireless network
 Configure Routers ,Switches and Servers
 Excellent interpersonal skills gained from years of being in the IT companies
 Provided backup support for all branch
 Participated in the selection of equipment and vendors for new projects
 Worked with outside vendors to ensure new equipment is successfully installed
 Installing ,configure hardware and software
 Work as a helpdesk when required
 Remote Desktop/laptop troubleshooting
 Ability to comprehend highly technical information
 Assertive, goal oriented, highly motivated and persistent
 Drive satisfaction in doing a job well while supporting others in their success
 Configure, support and evaluate security tools.
 Review architectural designs and evaluate compliance to applicable security standards.
 Conduct security audits and provide recommendations to mitigate risks
 Ensure compliance to security standards and policy
 Monitoring network activity, system and event logs for anomalies and alerts
 Design solutions and configure or support Firewalls, Content Engines, Intrusion Detection and
Prevention System, Antivirus system, VPN, Remote access.
 Configure and optimize Core Network Equipment, Server and Desktop operating systems and
enterprise Patch management system
 Attend help desk calls related to his accounts
 Implement and maintain documentation standard for all related tasks
 Prepare technical reports on the operation of security system
 Provide training in systems use and access.
Experience:
Total Experience:more than 6 years
 Current Job is Network and System Administrator City Services Consultancy LLC
Job description:
Administrator of 100 workstation at network and maintain and troubleshooting it
 Configure Routers ,Switches and Servers for new projects,
 Monitor and troubleshooting problem using open source and others applications for monitor and
troubleshot
 Configure and Build new call centers
 Handling network problems, audit networking of all company.
 Handling proxy and firewall of the company.
 Installing ,configure hardware and software ,CCTV
 Work as a helpdesk when required
 Provided network support and backup support for all branches

3.  Provided advise to senior management on all computer related topics
 Installation of Network Devices ( Routers, Switches, Access Points, Printers, server and CCTV )
 Installation and support of local Ethernet LAN
 Performed user desktop support, including software installations, memory or other hardware
upgrades, and issue resolution
 Troubleshoot and support Microsoft Windows 2012 Server and Windows and Linux OS.
 Performed data backups and restoration of servers and clients.
 Provide support for the Applications, Printers, and Scanners.
 Sending daily report about the problems and the state of site to all team and supervisors to hand over
to next shift or get approve for actions from my manger
 Design solutions and configure or support Firewalls, Content Engines, Intrusion Detection and
Prevention System, Antivirus system, VPN, Remote access.
 Configure and optimize Core Network Equipment, Server and Desktop operating systems and
enterprise Patch management system
 Attend help desk calls related to his accounts
 Implement and maintain documentation standard for all related tasks
 Prepare technical reports on the operation of security system
 Provide training in systems use and access.
 2 years Network and System Engineer with Siemens at (Dubai police Control Room) project.
 I'm working as shifts on charge 8 hours per day ; responsible of server's routers switches
configuration and helpdesk support of Dubai police Control Room
Job description:
Administrator of 150 workstation at network and maintain and troubleshooting it
 Configure Routers ,Switches and Servers for new projects,
 Monitor and troubleshooting problem using Nagios and others applications for monitor and
troubleshot
 Customer service and call center supports the agents need and insure them full support and handling
their complains
 Handling network problems, audit networking of all company.
 Handling proxy and firewall of the company.
 Installing ,configure hardware and software
 Work as a helpdesk when required
 Provided network support and backup support for all branches
 Provided advise to senior management on all computer related topics
 Installation of Network Devices ( Routers, Switches, Access Points, Printers, server)
 Installation and support of local Ethernet LAN
 Performed user desktop support, including software installations, memory or other hardware
upgrades, and issue resolution
 Troubleshoot and support Microsoft Windows 2003 Server and Windows XP.
 Performed data backups and restoration of servers and clients.
 Provide support for the Applications, Printers, and Scanners.
 Sending daily report about the problems and the state of site to all team and supervisors to hand over
to next shift or get approve for actions from my manger
 Ensure compliance to security standards and policy
 Monitoring network activity, system and event logs for anomalies and alerts
 Design solutions and configure or support Firewalls, Content Engines, Intrusion Detection and
Prevention System, Antivirus system, VPN, Remote access.
 Configure and optimize Core Network Equipment, Server and Desktop operating systems and
enterprise Patch management system

4.  1 year job Network and System Engineer at Ministry of Labor Call Center
 I'm the only one responsible of server's routers switches computers configuration
Administrator of 80 notes of network and maintain and troubleshooting it {in Dubai}
o Job description:
 Configure Routers ,Switches and Servers for new projects,
 Customer service and call center supports the customers need and insure them full support and
handling their complains
 work as a helpdesk when required
 Handling network problems, audit networking of all company.
 Handling proxy and firewall of the company.
 Provided network support and backup support for all branches
 Provided advice to senior management on all computer related topics
 Provided support for all and related software/hardware issues
 Installation of Network Devices ( Routers, Switches, Access Points, Printers, server)
 Installation and support of local Ethernet LAN
 Performed user desktop support, including software installations, memory or other hardware
upgrades, and issue resolution.
 Conduct security audits and provide recommendations to mitigate risks
 2 years in Armed Forces. [2010-2012]
o Job description:
 Monitor and troubleshooting for Egypt Air Defense System
 Troubleshoot and support Microsoft Windows 2003 Server and Windows XP.
 Performed data backups and restoration of servers and clients.
 Provide support for the Applications, Printers, and Scanners.
 Assembling of PCs, configuring user accounts, Internet and TCP/IP parameters.
 Troubleshoot and resolved desktop, network and system issues.
 Update virus definitions, service packs and software patches.
 Configured and troubleshoot Routers, switches. Wrote technical documentations.
 Build user relation and satisfaction by educating and solving their problems.
 Perform procedures and controls necessary to ensure security of Information systems assets
including prevention or intentional or inadvertent access, modification, disclosure, or
destruction of data.
 1 year in DTEC. (Support and installation of Networks Solution ) [2009- 2010]
o Job description:
 Configure Routers ,Switches and Servers for new projects,
 Handling network problems, audit networking of all company.
 Handling the retail shops issue and connect it through VPN, And configuring
wireless network
 Designed, implemented and supported a multi-site Active Directory based
Windows domain using Windows server 2003/2008 and Exchange 2003/2008.
 Handling proxy and firewall of the company.

5.  Backing-up and restoration of all client based files and corporate files.
 Installing, Configuring and Administering Microsoft Windows XP Professional
 Troubleshooting & maintaining of hardware & software related issuer’s, for a total number of 4000 +
user’s - PC’s/Laptops.
 Configuring Network and installing hardware’s at client sites as well as in the company sites.
 Participated in the selection of equipment and vendors for new projects
 Worked with outside vendors to ensure new equipment is successfully installed
 Remote Desktop/laptop troubleshooting (win 2000, 2003, win7, windows server, VPN assistance,
Outlook.
Computer Skills & Course:
 Cisco Certified Network Associate CCNA.
 Cisco Certified Network Professional CCNP Routing. (Studding at Home)
 MCSE Track (Studied at Home)
 Windows 2003/2008 servers and desktop products
 TCP/IP, DNS, DHCP, VPN Wireless Solution
 IP Telephony/ Interactive TV
 Property Management System A+, N+ etc
 Network hardware components (Firewall, Switches, Hubs, Access Points, etc)
 PC hardware & software troubleshooting
 Microsoft Windows XP, 7 and Microsoft Office 2003, 2007 and 2010
 Messaging systems (MS Exchange email server).
 DACX Ameyo Application
 AutoCAD
 Implement Preventive Maintenance for all IT hardware
 Nagios and others applications for monitor and troubleshot
Languages Skills:
 Arabic: Native language.
 English: Good. (read, write, listen, spoke)
Communication Skills:
1) Is ready to work within groups
2) Is ready to work all the time
3) Subject to work under pressure
4) Excellent interpersonal communication
5) Organization and time management skills
6) Customer focused dedication to effective service
REFERENCES:
 It will be available upon request.