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Encyclopedia of human resources information systems challenges in e hrm

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Masali Macdona
Masali Macdona

This document provides an introduction to the Encyclopedia of Human Resources Information Systems: Challenges in e-HRM. It is edited by Teresa Torres-Coronas and Mario Arias-Oliva and published by IGI Global. The encyclopedia rigorously analyzes key critical HR variables and defines previously undiscovered issues in the HR field. It contains contributions from over 150 authors from around the world on topics related to personnel management, information storage and retrieval systems, management information systems, and the management of knowledge workers.

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Encyclopedia of Human Resources Information Systems: Challenges in e-HRM Teresa Torres-Coronas Universitat Rovira i Virgili, Spain Mario Arias-Oliva Universitat Rovira i Virgili, Spain Hershey • New York InformatIon ScIence reference Volume I A-H
Director of Editorial Content: Kristin Klinger Development Editor: Kristin Roth Senior Managing Editor: Jennifer Neidig Managing Editor: Jamie Snavely Assistant Managing Editor: Carole Coulson Copy Editor: Ashlee Kunkel, Joy Langel, Larissa Vinci Typesetter: Mike Brehm, Larissa Vinci Cover Design: Lisa Tosheff Printed at: Yurchak Printing Inc. Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: cust@igi-global.com Web site: http://www.igi-global.com/reference and in the United Kingdom by Information Science Reference (an imprint of IGI Global) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 0609 Web site: http://www.eurospanbookstore.com Copyright © 2009 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Encyclopedia of human resources information systems : challenges in e-HRM / Teresa Torres-Coronas and Mario Arias-Oliva, editors. p. cm. Includes bibliographical references and index. Summary: "This work rigorously analyzes key critical HR variables and defines previously undiscovered issues in the HR field"--Provided by publisher. ISBN 978-1-59904-883-3 (hardcover) -- ISBN 978-1-59904-884-0 (ebook) 1. Personnel management--Data processing--Encyclopedias. 2. Information storage and retrieval systems--Personnel management--Encyclopedias. 3. Management information systems--Encyclopedias.. 4. Knowledge workers--Management--Encyclopedias. I. Torres-Coronas, Teresa, 1966- II. Arias- Oliva, Mario, 1968- HF5549.5.D37E53 2008 658.3--dc22 2008007630 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this encyclopedia set is new, previously-unpublished material. The views expressed in this encyclopedia set are those of the authors, but not necessarily of the publisher. If a library purchased a print copy of this publication, please go to http://www.igi-global.com/agreement for information on activating the library's complimentary electronic access to this publication.
Editorial Advisory Board Joan R. Alabart Universitat Rovira i Virgili, Spain Ignacio Arellano Salafranca Member of the Board of Cegos Partners, France & Consultant Director of Tea-Cegos, S.A., Spain T.V. (Tanya) Bondarouk University of Twente, The Netherlands José R. Córdoba-Pachón Centre for Systems Studies, UK Mila Gascó-Hernández Open University of Catalonia, Spain Kiyoshi Murata Meiji University, Japan Miguel R. Olivas-Lujan Clarion University of Pennsylvania, USA Simon Rogerson De Montfort University, UK Raymond Saner Centre for Socio-Eco-Nomic Development (CSEND), Switzerland
List of Contributors Abiodun Bello, Joseph / Covenant University, Ota, Nigeria..................................................................178, 803 Adenike, Adeniji Anthonia / Covenant University, Ota, Nigeria...........................................................178, 842 Ahituv, Niv / Tel Aviv University, Israel..........................................................................................................510 Alves Silva, José Antonio / Independent Consultant, Brazil.............................................................................70 Aneas, Maria Assumpta / Universitat de Barcelona, Spain...........................................................................563 Araujo, Andre L. / The College of William & Mary, USA..............................................................................495 Arora, Punit / Syracuse University, USA........................................................................................................327 Benito Osorio, Diana / Universidad Rey Juan Carlos-Madrid, Spain............................................................102 Berio, Giuseppe / Università di Torino, Italy..................................................................................................538 Blanco Callejo, Miguel / Rey Juan Carlos University, Spain.........................................................................434 Bocatto, Evandro / Universitat Rovira i Virgili, Spain...................................................................................733 Bondarouk, Tanya / University of Twente, The Netherlands..........................................................................197 Burakova-Lorgnier, Marina / ECE-INSEEC Research Laboratory, University of Montesquieu Bordeaux 4, France...........................................................................................................................................203 Burbach, Ralf / Institute of Technology Carlow, Ireland..................................................................................56 Burgard, Martin / Saarland University, Germany..........................................................................................223 Cadagan García, Mariangélica / University of La Laguna, Spain................................................................632 Cameron, Brian H. / The Pennsylvania State University, USA......................................................................350 Campderrich, Benet / Universitat Rovira i Virgili, Spain..............................................................................488 Canós-Darós, Lourdes / Polytechnic University of Valencia, Spain................................................................77 Caporarello, Leonardo / Bocconi University, Italy........................................................................................420 Capriotti, Paul / Universitat Rovira i Virgili, Spain........................................................................................248 Carretero-Gómez, José M. / University of the Balearic Islands, Spain.........................................................898 Carroll, Wendy R. / Acadia University, Canada.............................................................................................191 Casado-Lumbreras, Cristina / Universidad Complutense, Madrid, Spain...................................................166 Case, Thomas L. / Georgia Southern University, USA...........................................................................307, 378 Castilla-Polo, Francisca / University of Jaén, Spain......................................................................................547 Cegielski, Casey G. / Auburn University, USA................................................................................................386 Chung, Chen H. / University of Kentucky, USA..............................................................................................301 Colomo-Palacios, Ricardo / Universidad de Carlos III, Madrid, Spain........................................................166 Córdoba, José-Rodrigo / University of Hull, UK...................................................................................855, 891 Costa, Gonçalo / De Montfort University, UK.................................................................................................142 Cox, Sharon / Birmingham City University, UK.......................................................................................63, 598 Crawford-Mathis, Krista J. / Capella University, USA.........................................................................161, 836 Crisóstomo-Acevedo, María José / Jerez Hospital, Spain.............................................................................830 de Juana-Espinosa, Susana / University of Alicante, Spain.....................................................................77, 399 Deakins, Eric / University of Waikato, New Zealand......................................................................................525
del Carmen Triana, María / Texas A&M University, USA.............................................................................693 Dick, Geoffrey N. / Australian School of Business, Australia.........................................................................378 Diederichsen, Anke / Saarland University, Germany.....................................................................................154 Dologite, Dorothy G. / City University of New York, USA..............................................................................649 Dundon, Tony / National University of Ireland-Galway, Ireland......................................................................56 Ebner, Noam / Tachlit Mediation and Negotiation Training, Israel...............................................................668 Edelstein Henry, Lauren / The Pennsylvania State University, USA.............................................................862 Efendioglu, Alev M. / University of San Francisco, USA.................................................................................12 Etzion, Dalia / Tel Aviv University, Israel........................................................................................................510 Evans, Monica / University of Mississippi, USA.............................................................................................471 Ezzedeen, Souha R. / York University, Canada...............................................................................................272 Fedorovich, Shirley / Embry-Riddle University, USA.....................................................................................451 Fernández-Sánchez, José Antonio / University of Alicante, Spain................................................................399 Florkowski, Gary W. / Katz Graduate School of Business, USA....................................................................242 Fritsch, Kerstin / Johann Wolfgang Goethe University, Germany.................................................................406 Galanaki, Eleanna / Athens University of Economics and Business, Greece...................................................24 Galla, Donna / Nova Southeastern University, USA........................................................................................373 Gallardo-Vázquez, Dolores / University of Extremadura, Spain...................................................................547 Garcia-Cresco, Angel / Universidad de Carlos III, Madrid, Spain................................................................166 Gibney, Ray / The Pennsylvania State University at Harrisburg, USA...........................................................797 Gilbert, Jacqueline A. / Middle Tennessee State University, USA..................................................................131 Gómez-Berbers, Juan Miguel / Universidad de Carlos III, Madrid, Spain...................................................166 González-Benito, Óscar / University of Salamanca, Spain............................................................................185 Guilloux, Veronique / Université Paris 12, France............................................................................7, 477, 746 Guzman, Indira R. / TUI University, USA......................................................................................................661 Hall, Bettie C. / HI Consulting, USA...............................................................................................216, 321, 725 Hall, Dianne / Auburn University, USA...........................................................................................................386 Harold, Crystal M. / Indiana University-Purdue University Indianapolis, USA............................................334 Härtel, Charmine E. J. / Monash University, Australia.................................................................................457 Harzallah, Mounira / Laboratoire d’informatique de Nantes Atlantique, France.........................................538 Hoell, Robert / Georgia Southern University, USA.........................................................................................307 Hooper, Val / Victoria University of Wellington, New Zealand.........................................................................31 Hsu, Jeffrey / Fairleigh Dickinson University, USA.......................................................................................557 Hurley-Hanson, Amy E. / Chapman University, USA....................................................................................764 Inskeep, Nancy A. / HI Consulting, USA........................................................................................216, 321, 725 Javier Forcadell, Francisco / Universidad Rey Juan Carlos, Spain..............................................................682 Jeffries, Michael / The University of Tampa, USA..........................................................................................230 Jiménez-Zarco, Ana Isabel / Open University of Catalonia, Spain...............................................................185 Joia, Luiz Antonio / Brazilian School of Public and Business Administration-Getulio Vargas Foundation, Brazil & Rio de Janeiro State University, Brazil...........................................................................70 Joseph, Rhoda C. / The Pennsylvania State University Harrisburg, USA......................................................272 Kalika, Michel / Université Paris, France..........................................................................................7, 477, 746 Katou, Anastasia A. / University of Macedonia, Greece................................................................................363 Keim, Tobias / Johann Wolfgang Goethe University, Germany................................................................18, 406 Kesti, Marko / University of Lapland, Finland...............................................................................................293 Kettunen, Juha / Turku University of Applied Sciences, Finland...................................................................464 King, James J. / University of Georgia, USA..................................................................................................236 King, Kathleen P. / Fordham University, USA................................................................................236, 705, 871 Knight, Shaun C. / The Pennsylvania State University, USA.........................................................................350
Kratzer, J. / University of Groningen, The Netherlands..................................................................................676 Lang, Rainhart / Chemnitz University of Technology, Germany......................................................................48 Lastres Segret, José A. / University of La Laguna, Spain.......................................................................532, 632 Lau, Gloria / Victoria University of Wellington, New Zealand.........................................................................31 Laval, Florence / IAE Poitiers, France...........................................................................................................746 Lee, Doris / The Pennsylvania State University, USA......................................................................................862 Leenders, Roger Th. A. J. / University of Groningen, The Netherlands................................................210, 676 Leray, Yvan / Université de Bretagne Occidentale, France............................................................................739 Liang, Xiaoya / Fudan University, China........................................................................................................877 Looise, Jan Kees / University of Twente, The Netherlands.............................................................................197 Lunce, Stephen / Midwestern State University, USA......................................................................................518 Mackenzie, Kenneth D. / University of Kansas, USA.....................................................................................256 Mainiero, Lisa A. / Charles F. Dolan School of Business, USA......................................................................584 Manley, Gregory G. / University of Texas at San Antonio, USA....................................................................482 Maria Sacco, Giovanni / Università di Torino, Italy......................................................................................538 Marie Dixon, Pamela / Wayne State College, USA.........................................................................................770 Márquez-García, Alfonso Miguel / University of Jaén, Spain.......................................................................883 Martínez-Ruiz, María Pilar / University of Castilla-La Mancha, Spain.......................................................185 Masters, Marick F. / University of Pittsburgh, USA.......................................................................................797 Mayfield, Jacqueline / Texas A&M International University, USA................................................................518 Mayfield, Milton / Texas A&M International University, USA.......................................................................518 Medina-Garrido, José Aurelio / Cadiz University, Spain..............................................................................830 Meroño-Cerdán, Ángel L. / Universidad de Murcia, Spain...........................................................................611 Mesquita, Anabela / ISCAP / IPP, Portugal & Universidade do Minho, Portugal........................................775 Mishra, Alok / Atilim University, Turkey.........................................................................................................286 Mockler, Robert J. / St. John’s University, USA.............................................................................................649 Murray, L. W. / University of San Francisco, USA...........................................................................................12 Nilson, Todd / Talent Acquisition Partners, USA................................................................................................1 Nolan, Kevin P. / Bowling Green State University, USA.................................................................................334 Novicevic, Milorad / University of Mississippi, USA......................................................................................471 Nthogo Lekoko, Rebecca / University of Botswana, Gaborne, Botswana.....................................................817 Núñez-Gorrín, José M. / University of La Laguna, Tenerife, Spain...............................................................532 O’Neill, Bonnie S. / Marquette University, USA.................................................................................................1 Oiry, Ewan / Université de la Méditerranée, France......................................................................................136 Olivas-Luján, Miguel R. / Clarion University of Pennsylvania, USA & Techológico de Monterrey, México...............................................................................................................................................................242 Ostermann, Herwig / University for Health Sciences, Medical Informatics, and Technology, Austria......................................................................................................................................... 92, 117, 340, 711 Othman, Siti Zubaidah / The University of Western Australia, Australia......................................................699 Oyegoke Akinyemi, Benjamin / Commonwealth Open University, British Virgin Island, UK..............441, 640 Özbek, Ahmet / Iremis Consultancy, Turkey...................................................................................................278 Panayotopoulou, Leda / Athens University of Economics and Business, Greece............................................24 Panina, Daria / Mays Business School, USA...................................................................................................314 Papp, Raymond / The University of Tampa, USA...........................................................................................230 Parry, Emma / Cranfield School of Management, UK....................................................................................110 Pate, Larry E. / Loyola Marymount University, USA.....................................................................................256 Paul, Anda / University of Erlangen-Nuremberg, Germany............................................................................267 Pennarola, Ferdinando / Bocconi University, Italy........................................................................................420 Pérez-de-Toledo, Eloísa / Universitat Rovira i Virgili, Spain.........................................................................733 Pérez-Montoro, Mario / University of Barcelona, Spain...............................................................................605
Perkins, John / Newman University College, UK...........................................................................................598 Piazza, Franca / Saarland University, Germany.............................................................................................223 Pollack, Jeffrey M. / Virginia Commonwealth University, USA.....................................................................504 Povalej, Roman / University of Karlsruhe (TH), Germany...............................................................................84 Provitera, Michael J. / Barry University, USA...............................................................................................719 Puck, Jonas F. / University of Erlangen-Nuremberg, Germany......................................................................267 Ramalho Correia, Ana Maria / Instituto Nacional de Engenharia, Tecnologia e Inovação (INETI), Portugal & Universidade Nova de Lisboa, Portugal.......................................................................................775 Rao, Pramila / Marymount University, USA...................................................................................................357 Ready, Kathryn J. / Winona State University, USA........................................................................................471 Revilla, Elena / Instituto de Empresa, Spain...........................................................................................577, 791 Reynolds, Rosemarie / Embry-Riddle University, USA..................................................................................451 Rimbau-Gilabert, Eva / Open University of Catalonia (UOC), Spain...........................................................392 Ritter, Barbara A. / Coastal Carolina University, USA..................................................................................655 Ruta, Dino / Bocconi University, Italy.....................................................................................................428, 687 Sanchez-Alarcos, José / Quasar Aviation, Spain....................................................................................577, 791 Saner, Raymond / Centre for Socio-Eco-Nomic Development (CSEND), Switzerland..........................623, 810 Sasovova, Zuzana / Vrije Universiteit Amsterdam, The Netherlands..............................................................210 Shelton, Paul M. / University of Central Oklahoma, USA..............................................................................770 Shwarts-Asher, Daphna / Tel Aviv University, Israel.....................................................................................510 Staudinger, Bettina / University for Health Sciences, Medical Informatics, and Technology, Austria......................................................................................................................................... 92, 117, 340, 711 Staudinger, Roland / University for Health Sciences, Medical Informatics, and Technology, Austria......................................................................................................................................... 92, 117, 340, 711 Stenvall, Jari / University of Lapland, Finland...............................................................................................293 Stokes, Peter / University of Central Lancashire, UK.....................................................................................124 Strohmeier, Stefan / Saarland University, Germany.......................................................................................823 Sullivan, Sherry E. / Bowling Green State University, USA...........................................................................584 Syväjärvi, Antti / University of Lapland, Finland...........................................................................................293 Terjesen, Siri / Queensland University of Technology, Australia....................................................................584 Thoeni, Magdalena / University for Health Sciences, Medical Informatics, and Technology, Austria..........340 Urquiza, Alfonso / Universidad Francisco de Vitoria, Spain..........................................................................149 Valdés-Conca, Jorge / University of Alicante, Spain................................................................................77, 399 van Engelen, J.M.L. / University of Groningen, The Netherlands.................................................................676 Van Slyke, Craig / Saint Louis University, USA..............................................................................................378 Vilette, Marc-André / EUDICA, France & University of Savoie, France.....................................................784 Wald, Peter M. / University of Applied Sciences Dresden, Germany...............................................................48 Wang, John / Montclair State University, USA...............................................................................413, 557, 758 Wang, Victor C. X. / California State University, Long Beach, USA...............................42, 592, 617, 752, 849 Weiß, Peter / University of Karlsruhe (TH), Germany......................................................................................84 Weitzel, Tim / Otto Friedrich University Bamberg, Germany..........................................................................18 Wielki, Janusz / Opole University of Technology, Poland..............................................................................570 Williams, Michael / Embry-Riddle University, USA.......................................................................................451 Yamamoto, Gonca Telli / Okan University, Turkey.........................................................................................278 Yan, Ruiliang / Virginia State University, USA...............................................................................................758 Yang, Baiyin / Tsinghua University, China......................................................................................................172 Yao, James / Montclair State University, USA.........................................................................................413, 557 Yiu, Lichia / Centre for Socio-Eco-Nomic Development (CSEND), Switzerland...................................623, 810 Zagenczyk, Thomas / Clemson University, USA............................................................................................797 Zhang, Yanli / Montclair State University, USA..............................................................................................758
Contents by Volume Volume I Achieving High Performance Outcomes through Trust in Virtual Teams / Bonnie S. O’Neill, Marquette University, USA; and Todd Nilson, Talent Acquisition Partners, USA............. 1 Activity Theory View of E-HR and Open Source, An / Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France................... 7 Addressing Global Labor Needs Using E-Training / L. W. Murray, University of San Francisco, USA; and Alev M. Efendioglu, University of San Francisco, USA............................................................................12 Adoption and Diffusion Perspective on HRIS Usage, An / Tobias Keim, Johann Wolfgang Goethe University, Germany; and Tim Weitzel, Otto Friedrich University Bramberg, Germany...............................................................................................18 Adoption and Success of E-HRM in European Firms / Eleanna Galanaki, Athens University of Economics and Business, Greece; and Leda Panayotopoulou, Athens University of Economics and Business, Greece........................................24 Adoption of E-HRM in Large New Zealand Organizations / Gloria Lau, Victoria University of Wellington, New Zealand; and Val Hooper, Victoria University of Wellington, New Zealand....................................................................31 Andragogy and Pedagogy in Learning Theories / Victor C. X. Wang, California State University, Long Beach, USA..............................................................................................................................................42 Approaches and Concepts to Restructuring Human Resources Management Functions / Peter M. Wald, University of Applied Sciences Dresden, Germany; and Rainhart Lang, Chemnitz University of Technology, Germany.................................................................48 Assessing Information Technology Capability versus Human Resource Information System Utilization / Ralf Burbach, Institute of Technology Carlow, Ireland; and Tony Dundon, National University of Ireland-Galway, Ireland................................................................56 Assessing the Impact of Mobile Technologies on Work-Life Balance / Sharon Cox, Birmingham City University, UK.................................................................................................63
Assessing the Use of Internet in the Recruiting Process / Luiz Antonio Joia, Brazilian School of Public and Business Administration-Getulio Vargas Foundation, Brazil & Rio de Janeiro State University, Brazil; and José Antonio Alves Silva, Independent Consultant, Brazil........................................................................................................................70 B2E Relationships, Intranets, and Competency Management / Jorge Valdés-Conca, University of Alicante, Spain; Lourdes Canós-Darós, Polytechnic University of Valencia, Spain; and Susana de Juana-Espinosa, University of Alicante, Spain........................................................................77 Basics to Develop Web Services for Human Resources / Roman Povalej, University of Karlsruhe (TH), Germany; and Peter Weiß, University of Karlsruhe (TH), Germany...........................................................................................................84 Benchmarking Human Resource Information Systems / Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria........92 Benefits of Home-Based Working’s Flexibility, The / Diana Benito Osorio, Universidad Rey Juan Carlos, Spain............................................................................102 Benefits of Using Technology in Human Resource Management, The / Emma Parry, Cranfield School of Management, UK........................................................................................110 Business, Information Technology, and Human Resource Strategy Alignment / Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria........117 Challenges of Simulation in Management Development / Peter Stokes, University of Central Lancashire, UK........................................................................................124 Collaboration Intricacies of Web 2.0 for Training Human Resource Managers / Jacqueline A. Gilbert, Middle Tennessee State University, USA......................................................................131 Collaborative Technologies, Applications, and Uses / Ewan Oiry, Université de la Méditerranée, France.........................................................................................136 Communities of Practice / Gonçalo Costa, De Montfort University, UK.........................................................142 Competency Management Information Systems / Alfonso Urquiza, Universidad Francisco de Vitoria, Spain.............................................................................149 Conception, Categorization, and Impact of HR-Relevant Virtual Communities / Anke Diederichsen, Saarland University, Germany.........................................................................................154 Concepts and Challenges of E-Leadership / Krista J. Crawford-Mathis, Capella University, USA................161
Concepts, Technology, and Applications in E-Mentoring / Ricardo Colomo-Palacios, Universidad de Carlos III, Madrid, Spain; Juan Miguel Gómez-Berbers, Universidad de Carlos III, Madrid, Spain; Angel Garcia-Cresco, Universidad de Carlos III, Madrid, Spain; and Cristina Casado-Lumbreras, Universidad Complutense, Madrid, Spain.........................................................166 Conceptualization and Evolution of Learning Organizations / Baiyin Yang, Tsinghua University, China.......172 Conflict Resolution in E-HRM Environments / Joseph Abiodun Bello, Covenant University, Ota, Nigeria; and Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria..................................................................178 Consequences and Strategic Implications of Networked Enterprise and Human Resources / Ana Isabel Jiménez-Zarco, Open University of Catalonia, Spain; María Pilar Martínez-Ruiz, University of Castilla-La Mancha, Spain; and Óscar González-Benito, University of Salamanca, Spain.........................................................................185 Considering Call Center Developments in E-HRM / Wendy R. Carroll, Acadia University, Canada.............191 Contingency Perspective on the Implementation of E-Performance Management, A / Tanya Bondarouk, University of Twente, The Netherlands; and Jan Kees Looise, University of Twente, The Netherlands..........................................................................197 Contributions of Social Capital Theory to HRM / Marina Burakova-Lorgnier, ECE-INSEEC Research Laboratory, University of Montesquieu Bordeaux 4, France...........................................................................................................................................203 Corporate Social Capital View on E-HRM Implementation, A / Zuzana Sasovova, Vrije Universiteit Amsterdam, The Netherlands; and Roger Th. A. J. Leenders, University of Groningen, The Netherlands......................................................210 Curricula Frameworks for an E-Learning Catalog / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................216 Data Warehouse and Business Intelligence Systems in the Context of E-HRM / Martin Burgard, Saarland University, Germany; and Franca Piazza, Saarland University, Germany..........223 Developing an Innovative Curriculum to Prepare Networking Professionals for the Global Marketplace / Michael Jeffries, The University of Tampa, USA; and Raymond Papp, The University of Tampa, USA.........230 Developments, Controversies, and Applications of Ergonomics / Kathleen P. King, Fordham University, USA; and James J. King, University of Georgia, USA......................236 Diffusion of HRITs Across English-Speaking Countries, The / Miguel R. Olivas-Luján, Clarion University of Pennsylvania, USA & Techológico de Monterrey, México; and Gary W. Florkowski, Katz Graduate School of Business, USA.......................................................................242 E-Communication in the Information Society and the Impact of New Technologies on Employee Communication / Paul Capriotti, Universitat Rovira i Virgili, Spain..............................................................248
Effective Leadership in Virtual-Like Organizational Arrangements / Kenneth D. Mackenzie, University of Kansas, USA; and Larry E. Pate, Loyola Marymount University, USA...256 Efficiency of Electronic Recruiting Methods / Jonas F. Puck, University of Erlangen-Nuremberg, Germany; and Anda Paul, University of Erlangen-Nuremberg, Germany........................................................................267 E-Government and E-HRM in the Public Sector / Rhoda C. Joseph, The Pennsylvania State University, Harrisburg, USA; and Souha R. Ezzedeen, York University, Canada..............................................................272 E-HRM as a Reality in Virtual World / Gonca Telli Yamamoto, Okan University, Turkey; and Ahmet Özbek, Iremis Consultancy, Turkey.................................................................................................278 E-HRM Challenges and Opportunities / Alok Mishra, Atilim University, Turkey............................................286 E-HRM in Competence Recognition and Management / Marko Kesti, University of Lapland, Finland; Antti Syväjärvi, University of Lapland, Finland; and Jari Stenvall, University of Lapland, Finland.............293 E-HRM Perspective on Motivation, An / Chen H. Chung, University of Kentucky, USA................................301 Electronic Employee Performance Management (EPM) Systems / Thomas L. Case, Georgia Southern University, USA; and Robert Hoell, Georgia Southern University, USA.....................................................................................307 Electronic Monitoring in the Workplace / Daria Panina, Mays Business School, USA...................................314 Employee Incentives and Retention for an E-World / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................321 Employees and Corporate Social Performance / Punit Arora, Syracuse University, USA...............................327 Employer Brand Image Review and Future Strategies / Crystal M. Harold, Indiana University-Purdue University Indianapolis, USA; and Kevin P. Nolan, Bowling Green State University, USA............................334 An Employer-Employee Relationship Perspective on Rewards, Challenges, and Systems / Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Magdalena Thoeni, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger University for Health Sciences, Medical Informatics, and Technology, Austria........340 Enterprise Alignment and the Challenge for Organization Development / Brian H. Cameron, The Pennsylvania State University, USA; and Shaun C. Knight, The Pennsylvania State University, USA.......................................................................350 E-Recruitment in Emerging Economies / Pramila Rao, Marymount University, USA....................................357 E-Resourcing as an Effective Function of E-HRM Performance Linkage Models / Anastasia A. Katou, University of Macedonia, Greece....................................................................................363
E-Training in Ethical Behavior / Donna Galla, Nova Southeastern University, USA......................................373 Expediting Personalized Just-in-Time Training with E-Learning Management Systems / Thomas L. Case, Georgia Southern University, USA; Geoffrey N. Dick, Australian School of Business, Australia; and Craig Van Slyke, Saint Louis University, USA...........................................................................................378 Exploration of the Perceived Value of Information Technology Certification between Information Technology and Human Resources Professionals, An / Casey G. Cegielski, Auburn University, USA; and Dianne Hall, Auburn University, USA.......................................................................................................386 Exploring the Link between Flexible Work and Organizational Performance / Eva Rimbau-Gilabert, Open University of Catalonia (UOC), Spain...............................................................392 Exploring the Relation between the Use of HRIS and their Implementation in Spanish Firms / José Antonio Fernández-Sánchez, University of Alicante, Spain; Susana de Juana-Espinosa, University of Alicante, Spain; and Jorge Valdés-Conca, University of Alicante, Spain...................................................................................399 Extending Relationship Marketing to Human Resources Management Using the CaRM Approach to Personnel Recruitment / Tobias Keim, Johann Wolfgang Goethe University, Germany; and Kerstin Fritsch, Johann Wolfgang Goethe University, Germany..............................................................406 Group Support Systems as Tools for HR Decision Making / James Yao, Montclair State University, USA; and John Wang, Montclair State University, USA...................413 High Performance IT as Strategic Partner for HR Management / Ferdinando Pennarola, Bocconi University, Italy; and Leonardo Caporarello, Bocconi University, Italy.........420 HR Portals as Tools for Relational Resources Management / Dino Ruta, Bocconi University, Italy...............428 HRIS as Drivers to Introduce Total Quality in HRM / Miguel Blanco Callejo, Rey Juan Carlos University, Spain.............................................................................434 Human Capital Management for Sustainable Competitive Advantage in the New Economy / Benjamin Oyegoke Akinyemi, Commonwealth Open University, UK...............................................................441 Human Resource Implications of Computers, The / Rosemarie Reynolds, Embry-Riddle University, USA; Shirley Fedorovich, Embry-Riddle University, USA; and Michael Williams, Embry-Riddle University, USA....................................................................................451 Human Resources as Manager of the Human Imprint / Charmine E. J. Härtel, Monash University, Australia......................................................................................457 Human Resources in the Balanced Scorecard System / Juha Kettunen, Turku University of Applied Sciences, Finland.......................................................................464
Human Resources Information Systems Role in Sarbanes-Oxley (SOX) Compliance / Kathryn J. Ready, Winona State University, USA; Milorad Novicevic, University of Mississippi, USA; and Monica Evans, University of Mississippi, USA.........................................................................................471 Human Resources Outsourcing Strategies / Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France...................................................................................................477 Human Resources Strategies for Fair and Legal Employee Selection / Gregory G. Manley, University of Texas at San Antonio, USA.........................................................................482 Human-Computer Interaction: A Human Resources Perspective / Benet Campderrich, Universitat Rovira i Virgili, Spain...................................................................................488 Volume II Importance of Task Type in Virtual Teams, The / Andre L. Araujo, The College of William & Mary, USA........495 Improving Employee Selection with Online Testing / Jeffrey M. Pollack, Virginia Commonwealth University, USA..........................................................................504 Improving Virtual Teams through Swift Structure / Daphna Shwarts-Asher, Tel Aviv University, Israel; Niv Ahituv, Tel Aviv University, Israel; and Dalia Etzion, Tel Aviv University, Israel....................................................................................................510 Increasing Tacit Knowledge Sharing with an HRIS / Milton Mayfield, Texas A&M International University, USA; Jacqueline Mayfield, Texas A&M International University, USA; and Stephen Lunce, Midwestern State University, USA...................................................................................518 Influence of Job Relevance, Output Quality, Task Technology Fit, and Privacy Concerns on Human Resources Information Systems Usage / Eric Deakins, University of Waikato, New Zealand.........................525 Information Technologies as a Vital Channel for an Internal E-Communication Strategy / José A. Lastres Segret, University of La Laguna, Spain; and José M. Núñez-Gorrín, University of La Laguna, Tenerife, Spain............................................................532 Integrating Architecture for Competence Management, An / Giuseppe Berio, Università di Torino, Italy; Mounira Harzallah, Laboratoire d’informatique de Nantes Atlantique, France; and Giovanni Maria Sacco, Università di Torino, Italy...................................................................................538 Intellectual Capital Models and their Role within Information Systems / Francisca Castilla-Polo, University of Jaén, Spain; and Dolores Gallardo-Vázquez, University of Extremadura, Spain.................................................................547 Interactive, Flexible, and Adaptable Decision Support Systems / John Wang, Montclair State University, USA; James Yao, Montclair State University, USA; and Jeffrey Hsu, Fairleigh Dickinson University, USA....................................................................................557
Intercultural Competences as a Trust Factor in Virtual Team Work / Maria Assumpta Aneas, Universitat de Barcelona, Spain................................................................................563 Internet Technology-Based Tools Utilization in the Workplace of Contemporary Organizations / Janusz Wielki, Opole University of Technology, Poland..................................................................................570 IT and the Social Construction of Knowledge / Elena Revilla, Instituto de Empresa-Madrid-Spain, Spain; and José Sánchez-Alarcos, Quasar Aviation, Spain.........................................................................................577 Kaleidoscope Careers and Evolving HRM Issues / Sherry E. Sullivan, Bowling Green State University, USA; Lisa A. Mainiero, Fairfield University, USA; and Siri Terjesen, Queensland University of Technology, Australia.................................................................584 Knowledge Facilitator vs. Knowledge Dictator in Today’s Organizations / Victor C. X. Wang, California State University, Long Beach, USA..................................................................592 Knowledge Management Approach to Improving E-Business Collaboration, A / Sharon Cox, Birmingham City University, UK; and John Perkins, Newman University College, UK........................................................................................598 Knowledge Management in Organizations / Mario Pérez-Montoro, University of Barcelona, Spain.............605 Knowledge Management Systems as a Framework for IT in Knowledge Management / Ángel L. Meroño-Cerdán, Universidad de Murcia, Spain................................................................................611 Learning Organizations vs. Static Organizations in the Context of E-HRM / Victor C. X. Wang, California State University, Long Beach, USA..................................................................617 Making E-Training Cost Effective through Quality Assurance / Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland; and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................623 Management of the Human Resources and the Quality of the Services, The / José Antonio Lastres Segret, University of La Laguna, Spain; and Mariangélica Cadagan García, University of La Laguna, Spain..............................................................632 Managing the New Psychological Contract / Benjamin Oyegoke Akinyemi, Commonwealth Open University, British Virgin Island, UK............................640 Medical IT Systems and Their Effect on Human Resources / Robert J. Mockler, St. John’s University, USA; and Dorothy G. Dologite, City University of New York, USA..................................................................................................................................................649 New Face of Sexual Harassment, The / Barbara A. Ritter, Coastal Carolina University, USA.......................655 Occupational Culture and Socialization in IS / Indira R. Guzman, TUI University, USA................................661 Online Dispute Resolution / Noam Ebner, Tachlit Mediation and Negotiation Training, Israel.....................668
Orchestrating the Multi-Channel Character of Formal and Informal Communication in “Virtual Teams” / J. Kratzer, University of Groningen, The Netherlands; Roger Th. A. J. Leenders, University of Groningen, The Netherlands; and J.M.L. van Engelen, University of Groningen, The Netherlands...............................................................676 Organizational Factors for Implementing E-Democracy in Organizations / Francisco Javier Forcadell, Universidad Rey Juan Carlos, Spain..................................................................682 Organizational Implications of Managing the HRIS Employee Experience / Dino Ruta, Bocconi University, Italy................................................................................................................687 Organizational Justice in Virtual Team Settings / María del Carmen Triana, Texas A&M University, USA.......693 Planning Fallacy and Utilization of Human Resources Information Systems, The / Siti Zubaidah Othman, The University of Western Australia, Australia...........................................................699 Podcasting as Mobile Learning / Kathleen P. King, Fordham University, USA...............................................705 Process Standardization and Integration for Human Resource Administration / Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria...............711 Processes, Prospects, and Promises of Electronic Leadership / Michael J. Provitera, Barry University, USA...................................................................................................719 Project Management Concepts for E-HRM / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................725 Redefining the Concept of HRIS / Evandro Bocatto, Universitat Rovira i Virgili, Spain; and Eloísa Pérez-de-Toledo, Universitat Rovira i Virgili, Spain......................................................................733 Relations between Knowledge Acquisition Forms and Sources of Power in Organization / Yvan Leray, Université de Bretagne Occidentale, France................................................................................739 Research Classification for HR Intranets, A / Veronique Guilloux, Université Paris 12, France; Michel Kalika, Université Paris, France; and Florence Laval, IAE Poitiers, France.....................................746 Right Work Ethic for Human Resource Managers, The / Victor C. X. Wang, California State University, Long Beach, USA............................................................................................................................................................752 Risks, Gaps, and Global Issues of Project Management / John Wang, Montclair State University, USA; Ruiliang Yan, Virginia State University, USA; Yanli Zhang, Montclair State University, USA........................758 Role of HRIS in Crisis Response Planning, The / Amy E. Hurley-Hanson, Chapman University, USA..........764 Role of ICT in Support of Adaptable Work Arrangements, The / Pamela Marie Dixon, Wayne State College, USA; and Paul M. Shelton, University of Central Oklahoma, USA.......................................................................................................................................................770
Role of Lifelong Learning in the Creation of a European Knowledge-Based Society, The / Ana Maria Ramalho Correia, Instituto Nacional de Engenharia Tecnologia e Inovação (INETI), Portugal & Univerversidade Nova de Lisboa, Portugal; and Anabela Mesquita, ISCAP / IPP, Portugal & Universidade do Minho, Portugal....................................................................................................................775 Shared-Time Work and E-HRM in Small and Medium Sized Enterprises / Marc-André Vilette, University of Savoie, France............................................................................................784 The Sign-Meaning Chain and its Implications for the Organization / José Sanchez-Alarcos, Quasar Aviation, Spain; and Elena Revilla, Instituto de Empresa, Spain...................791 Social Capital and the Practice Lens Approach / Ray Gibney, The Pennsylvania State University at Harrisburg, USA; Thomas J. Zagenczyk, Clemson University, USA; and Marick F. Masters, University of Pittsburgh, USA...........................................................................................................................797 Social Cognitive Trust Model / Joseph Abiodun Bello, Covenant University, Ota, Nigeria............................803 Standards for Skill Training and Development / Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland; and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................810 Supporting Work-Family Amalgamation through E-HRM / Rebecca Nthogo Lekoko, University of Botswana, Gaborne, Botswana..........................................................817 Technology, Functionality, and Applicability of Portals in E-HRM / Stefan Strohmeier, Saarland University, Germany...........................................................................................823 Telemedicine Barriers / María José Crisóstomo-Acevedo, Jerez Hospital, Spain; and José Aurelio Medina-Garrido, Cadiz University, Spain............................................................................830 Theory and Application of Leadership / Krista J. Crawford-Mathis, Capella University, USA......................836 Tools and Techniques for Designing Effective Compensation Systems / Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria.........................................................................842 Traditional Leadership in Light of E-HRMS / Victor C. X. Wang, California State University, Long Beach, USA..............................................................................................................................................849 Trans-Disciplinary Collaboration and Information Systems / José-Rodrigo Córdoba, University of Hull, UK.......855 Transferring Knowledge in a Knowledge-Based Economy / Lauren Edelstein Henry, The Pennsylvania State University, USA; and Doris Lee, The Pennsylvania State University, USA.................................................................................862 Transformative Learning / Kathleen P. King, Fordham University, USA.........................................................871 Transforming Compensation Management Practices through Web-Based Enterprise Technologies / Xiaoya Liang, Fudan University, China...........................................................................................................877
Trust Multidimensionality / Alfonso Miguel Márquez-García, University of Jaén, Spain...............................883 Using Collaborative Technology in Group Facilitation / José-Rodrigo Córdoba, University of Hull, UK......891 Utility Analysis of HRM Effectiveness / José M. Carretero-Gómez, University of the Balearic Islands, Spain..............................................................898
Contents by Topic Present Concepts and Emerging Trends in HRIS and E-HRM Assessing Information Technology Capability versus Human Resource Information System Utilization / Ralf Burbach, Institute of Technology Carlow, Ireland; and Tony Dundon, National University of Ireland-Galway, Ireland..................................................................56 Benchmarking Human Resource Information Systems / Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria..........92 Business, Information Technology, and Human Resource Strategy Alignment / Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria........117 Consequences and Strategic Implications of Networked Enterprise and Human Resources / Ana Isabel Jiménez-Zarco, Open University of Catalonia, Spain; María Pilar Martínez-Ruiz, University of Castilla-La Mancha, Spain; and Óscar González-Benito, University of Salamanca, Spain.........................................................................185 E-HRM Challenges and Opportunities / Alok Mishra, Atilim University, Turkey............................................286 Enterprise Alignment and the Challenge for Organization Development / Brian H. Cameron, The Pennsylvania State University, USA; and Shaun C. Knight, The Pennsylvania State University, USA.......................................................................350 High Performance IT as Strategic Partner for HR Management / Ferdinando Pennarola, Bocconi University, Italy; and Leonardo Caporarello, Bocconi University, Italy.........420 Human Capital Management for Sustainable Competitive Advantage in the New Economy / Benjamin Oyegoke Akinyemi, Commonwealth Open University, UK...............................................................441 Redefining the Concept of HRIS / Evandro Bocatto, Universitat Rovira i Virgili, Spain; and Eloísa Pérez-de-Toledo, Universitat Rovira i Virgili, Spain......................................................................733
Setting New Directions to HRM Functions Approaches and Concepts to Restructuring Human Resources Management Functions / Peter M. Wald, University of Applied Sciences Dresden, Germany; and Rainhart Lang, Chemnitz University of Technology, Germany...................................................................48 Benefits of Using Technology in Human Resource Management, The / Emma Parry, Cranfield School of Management, UK........................................................................................110 Corporate Social Capital View on E-HRM Implementation, A / Zuzana Sasovova, Vrije Universiteit Amsterdam, The Netherlands; and Roger Th. A. J. Leenders, University of Groningen, The Netherlands......................................................210 E-HRM as a Reality in Virtual World / Gonca Telli Yamamoto, Okan University, Turkey; and Ahmet Özbek, Iremis Consultancy, Turkey.................................................................................................278 E-Resourcing as an Effective Function of E-HRM Performance Linkage Models / Anastasia A. Katou, University of Macedonia, Greece....................................................................................363 Human Resources as Manager of the Human Imprint / Charmine E. J. Härtel, Monash University, Australia......................................................................................457 Human Resources in the Balanced Scorecard System / Juha Kettunen, Turku University of Applied Sciences, Finland.......................................................................464 Planning Fallacy and Utilization of Human Resources Information Systems, The / Siti Zubaidah Othman, The University of Western Australia, Australia...........................................................699 Process Standardization and Integration for Human Resource Administration / Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria...............711 Research Classification for HR Intranets, A / Veronique Guilloux, Université Paris 12, France; Michel Kalika, Université Paris, France; and Florence Laval, IAE Poitiers, France.....................................746 Role of HRIS in Crisis Response Planning, The / Amy E. Hurley-Hanson, Chapman University, USA..........764 Staffing the Organization: E-Recruitment and Selection Processes Adoption and Diffusion Perspective on HRIS Usage, An / Tobias Keim, Johann Wolfgang Goethe University, Germany; and Tim Weitzel, Otto Friedrich University Bramberg, Germany.................................................................................................18
Assessing the Use of Internet in the Recruiting Process / Luiz Antonio Joia, Brazilian School of Public and Business Administration-Getulio Vargas Foundation, Brazil & Rio de Janeiro State University, Brazil; and José Antonio Alves Silva, Independent Consultant, Brazil..........................................................................................................................70 Efficiency of Electronic Recruiting Methods / Jonas F. Puck, University of Erlangen-Nuremberg, Germany; and Anda Paul, University of Erlangen-Nuremberg, Germany........................................................................267 Employer Brand Image Review and Future Strategies / Crystal M. Harold, Indiana University-Purdue University Indianapolis, USA; and Kevin P. Nolan, Bowling Green State University, USA............................334 E-Recruitment in Emerging Economies / Pramila Rao, Marymount University, USA....................................357 Exploration of the Perceived Value of Information Technology Certification between Information Technology and Human Resources Professionals, An / Casey G. Cegielski, Auburn University, USA; and Dianne Hall, Auburn University, USA.......................................................................................................386 Exploring the Relation between the Use of HRIS and their Implementation in Spanish Firms / José Antonio Fernández-Sánchez, University of Alicante, Spain; Susana de Juana-Espinosa, University of Alicante, Spain; and Jorge Valdés-Conca, University of Alicante, Spain...................................................................................399 Extending Relationship Marketing to Human Resources Management Using the CaRM Approach to Personnel Recruitment / Tobias Keim, Johann Wolfgang Goethe University, Germany; and Kerstin Fritsch, Johann Wolfgang Goethe University, Germany..............................................................406 Human Resources Information Systems Role in Sarbanes-Oxley (SOX) Compliance / Kathryn J. Ready, Winona State University, USA; Milorad Novicevic, University of Mississippi, USA; and Monica Evans, University of Mississippi, USA.........................................................................................471 Human Resources Outsourcing Strategies / Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France...................................................................................................477 Human Resources Strategies for Fair and Legal Employee Selection / Gregory G. Manley, University of Texas at San Antonio, USA.........................................................................482 Improving Employee Selection with Online Testing / Jeffrey M. Pollack, Virginia Commonwealth University, USA..........................................................................504 Building Human Capital: Training and Development Addressing Global Labor Needs Using E-Training / L. W. Murray, University of San Francisco, USA; and Alev M. Efendioglu, University of San Francisco, USA..............................................................................12
Andragogy and Pedagogy in Learning Theories / Victor C. X. Wang, California State University, Long Beach, USA................................................................................................................................................42 Challenges of Simulation in Management Development / Peter Stokes, University of Central Lancashire, UK........................................................................................124 Collaboration Intricacies of Web 2.0 for Training Human Resource Managers / Jacqueline A. Gilbert, Middle Tennessee State University, USA......................................................................131 Concepts, Technology, and Applications in E-Mentoring / Ricardo Colomo-Palacios, Universidad de Carlos III, Madrid, Spain; Juan Miguel Gómez-Berbers, Universidad de Carlos III, Madrid, Spain; Angel Garcia-Cresco, Universidad de Carlos III, Madrid, Spain; and Cristina Casado-Lumbreras, Universidad Complutense, Madrid, Spain.........................................................166 Curricula Frameworks for an E-Learning Catalog / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................216 Developing an Innovative Curriculum to Prepare Networking Professionals for the Global Marketplace / Michael Jeffries, The University of Tampa, USA; and Raymond Papp, The University of Tampa, USA.........230 E-Training in Ethical Behavior / Donna Galla, Nova Southeastern University, USA......................................373 Expediting Personalized Just-in-Time Training with E-Learning Management Systems / Thomas L. Case, Georgia Southern University, USA; Geoffrey N. Dick, Australian School of Business, Australia; and Craig Van Slyke, Saint Louis University, USA...........................................................................................378 Kaleidoscope Careers and Evolving HRM Issues / Sherry E. Sullivan, Bowling Green State University, USA; Lisa A. Mainiero, Fairfield University, USA; and Siri Terjesen, Queensland University of Technology, Australia.................................................................584 Making E-Training Cost Effective through Quality Assurance / Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland; and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................623 Podcasting as Mobile Learning / Kathleen P. King, Fordham University, USA...............................................705 Standards for Skill Training and Development / Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland; and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................810 Transformative Learning / Kathleen P. King, Fordham University, USA.........................................................871 Utility Analysis of HRM Effectiveness / José M. Carretero-Gómez, University of the Balearic Islands, Spain..............................................................898
Competence Development and Compensation B2E Relationships, Intranets, and Competency Management / Jorge Valdés-Conca, University of Alicante, Spain; Lourdes Canós-Darós, Polytechnic University of Valencia, Spain; and Susana de Juana-Espinosa, University of Alicante, Spain..........................................................................77 Basics to Develop Web Services for Human Resources / Roman Povalej, University of Karlsruhe (TH), Germany; and Peter Weiß, University of Karlsruhe (TH), Germany.............................................................................................................84 Competency Management Information Systems / Alfonso Urquiza, Universidad Francisco de Vitoria, Spain.............................................................................149 Contingency Perspective on the Implementation of E-Performance Management, A / Tanya Bondarouk, University of Twente, The Netherlands; and Jan Kees Looise, University of Twente, The Netherlands..........................................................................197 E-HRM in Competence Recognition and Management / Marko Kesti, University of Lapland, Finland; Antti Syväjärvi, University of Lapland, Finland; and Jari Stenvall, University of Lapland, Finland.............293 Electronic Employee Performance Management (EPM) Systems / Thomas L. Case, Georgia Southern University, USA; and Robert Hoell, Georgia Southern University, USA.....................................................................................307 Electronic Monitoring in the Workplace / Daria Panina, Mays Business School, USA...................................314 Employee Incentives and Retention for an E-World / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................321 An Employer-Employee Relationship Perspective on Rewards, Challenges, and Systems / Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Magdalena Thoeni, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger University for Health Sciences, Medical Informatics, and Technology, Austria........340 Integrating Architecture for Competence Management, An / Giuseppe Berio, Università di Torino, Italy; Mounira Harzallah, Laboratoire d’informatique de Nantes Atlantique, France; and Giovanni Maria Sacco, Università di Torino, Italy...................................................................................538 Tools and Techniques for Designing Effective Compensation Systems / Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria.........................................................................842 Managing Individuals and Groups in the Organization Achieving High Performance Outcomes through Trust in Virtual Teams / Bonnie S. O’Neill, Marquette University, USA; and Todd Nilson, Talent Acquisition Partners, USA............... 1
Conception, Categorization, and Impact of HR-Relevant Virtual Communities / Anke Diederichsen, Saarland University, Germany.........................................................................................154 Concepts and Challenges of E-Leadership / Krista J. Crawford-Mathis, Capella University, USA................161 Conflict Resolution in E-HRM Environments / Joseph Abiodun Bello, Covenant University, Ota, Nigeria; and Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria..................................................................178 E-Communication in the Information Society and the Impact of New Technologies on Employee Communication / Paul Capriotti, Universitat Rovira i Virgili, Spain..............................................................248 Effective Leadership in Virtual-Like Organizational Arrangements / Kenneth D. Mackenzie, University of Kansas, USA; and Larry E. Pate, Loyola Marymount University, USA...256 E-HRM Perspective on Motivation, An / Chen H. Chung, University of Kentucky, USA................................301 IInformation Technologies as a Vital Channel for an Internal E-Communication Strategy / José A. Lastres Segret, University of La Laguna, Spain; and José M. Núñez-Gorrín, University of La Laguna, Tenerife, Spain............................................................532 Intercultural Competences as a Trust Factor in Virtual Team Work / Maria Assumpta Aneas, Universitat de Barcelona, Spain................................................................................563 Managing the New Psychological Contract / Benjamin Oyegoke Akinyemi, Commonwealth Open University, British Virgin Island, UK............................640 Occupational Culture and Socialization in IS / Indira R. Guzman, TUI University, USA................................661 Online Dispute Resolution / Noam Ebner, Tachlit Mediation and Negotiation Training, Israel.....................668 Orchestrating the Multi-Channel Character of Formal and Informal Communication in “Virtual Teams” / J. Kratzer, University of Groningen, The Netherlands; Roger Th. A. J. Leenders, University of Groningen, The Netherlands; and J.M.L. van Engelen, University of Groningen, The Netherlands...............................................................676 Organizational Factors for Implementing E-Democracy in Organizations / Francisco Javier Forcadell, Universidad Rey Juan Carlos, Spain..................................................................682 Organizational Implications of Managing the HRIS Employee Experience / Dino Ruta, Bocconi University, Italy................................................................................................................687 Organizational Justice in Virtual Team Settings / María del Carmen Triana, Texas A&M University, USA.......693 Processes, Prospects, and Promises of Electronic Leadership / Michael J. Provitera, Barry University, USA...................................................................................................719 Right Work Ethic for Human Resource Managers, The / Victor C. X. Wang, California State University, Long Beach, USA............................................................................................................................................................752
Social Cognitive Trust Model / Joseph Abiodun Bello, Covenant University, Ota, Nigeria............................803 Theory and Application of Leadership / Krista J. Crawford-Mathis, Capella University, USA......................836 Traditional Leadership in Light of E-HRMS / Victor C. X. Wang, California State University, Long Beach, USA..............................................................................................................................................849 Transforming Compensation Management Practices through Web-Based Enterprise Technologies / Xiaoya Liang, Fudan University, China...........................................................................................................877 Trust Multidimensionality / Alfonso Miguel Márquez-García, University of Jaén, Spain...............................883 Managing People and Technology in New Work Environments Assessing the Impact of Mobile Technologies on Work-Life Balance / Sharon Cox, Birmingham City University, UK...................................................................................................63 Benefits of Home-Based Working’s Flexibility, The / Diana Benito Osorio, Universidad Rey Juan Carlos, Spain............................................................................102 Collaborative Technologies, Applications, and Uses / Ewan Oiry, Université de la Méditerranée, France.........................................................................................136 Data Warehouse and Business Intelligence Systems in the Context of E-HRM / Martin Burgard, Saarland University, Germany; and Franca Piazza, Saarland University, Germany..........223 Developments, Controversies, and Applications of Ergonomics / Kathleen P. King, Fordham University, USA; and James J. King, University of Georgia, USA......................236 Exploring the Link between Flexible Work and Organizational Performance / Eva Rimbau-Gilabert, Open University of Catalonia (UOC), Spain...............................................................392 Group Support Systems as Tools for HR Decision Making / James Yao, Montclair State University, USA; and John Wang, Montclair State University, USA...................413 HR Portals as Tools for Relational Resources Management / Dino Ruta, Bocconi University, Italy...............428 Human Resource Implications of Computers, The / Rosemarie Reynolds, Embry-Riddle University, USA; Shirley Fedorovich, Embry-Riddle University, USA; and Michael Williams, Embry-Riddle University, USA....................................................................................451 Human-Computer Interaction: A Human Resources Perspective / Benet Campderrich, Universitat Rovira i Virgili, Spain...................................................................................488 Importance of Task Type in Virtual Teams, The / Andre L. Araujo, The College of William & Mary, USA........495
Improving Virtual Teams through Swift Structure / Daphna Shwarts-Asher, Tel Aviv University, Israel; Niv Ahituv, Tel Aviv University, Israel; and Dalia Etzion, Tel Aviv University, Israel....................................................................................................510 Influence of Job Relevance, Output Quality, Task Technology Fit, and Privacy Concerns on Human Resources Information Systems Usage / Eric Deakins, University of Waikato, New Zealand.........................525 Interactive, Flexible, and Adaptable Decision Support Systems / John Wang, Montclair State University, USA; James Yao, Montclair State University, USA; and Jeffrey Hsu, Fairleigh Dickinson University, USA....................................................................................557 Internet Technology-Based Tools Utilization in the Workplace of Contemporary Organizations / Janusz Wielki, Opole University of Technology, Poland..................................................................................570 Project Management Concepts for E-HRM / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................725 Risks, Gaps, and Global Issues of Project Management / John Wang, Montclair State University, USA; Ruiliang Yan, Virginia State University, USA; Yanli Zhang, Montclair State University, USA........................758 Role of ICT in Support of Adaptable Work Arrangements, The / Pamela Marie Dixon, Wayne State College, USA; and Paul M. Shelton, University of Central Oklahoma, USA.......................................................................................................................................................770 Shared-Time Work and E-HRM in Small and Medium Sized Enterprises / Marc-André Vilette, University of Savoie, France............................................................................................784 The Sign-Meaning Chain and its Implications for the Organization / José Sanchez-Alarcos, Quasar Aviation, Spain; and Elena Revilla, Instituto de Empresa, Spain...................791 Supporting Work-Family Amalgamation through E-HRM / Rebecca Nthogo Lekoko, University of Botswana, Gaborne, Botswana..........................................................817 Technology, Functionality, and Applicability of Portals in E-HRM / Stefan Strohmeier, Saarland University, Germany...........................................................................................823 Using Collaborative Technology in Group Facilitation / José-Rodrigo Córdoba, University of Hull, UK......891 Trans-Disciplinary Collaboration and Information Systems / José-Rodrigo Córdoba, University of Hull, UK.......855 Knowledge and Organizational Learning Activity Theory View of E-HR and Open Source, An / Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France..................... 7 Communities of Practice / Gonçalo Costa, De Montfort University, UK.........................................................142 Conceptualization and Evolution of Learning Organizations / Baiyin Yang, Tsinghua University, China.......172
Contributions of Social Capital Theory to HRM / Marina Burakova-Lorgnier, ECE-INSEEC Research Laboratory, University of Montesquieu Bordeaux 4, France...........................................................................................................................................203 Increasing Tacit Knowledge Sharing with an HRIS / Milton Mayfield, Texas A&M International University, USA; Jacqueline Mayfield, Texas A&M International University, USA; and Stephen Lunce, Midwestern State University, USA...................................................................................518 Intellectual Capital Models and their Role within Information Systems / Francisca Castilla-Polo, University of Jaén, Spain; and Dolores Gallardo-Vázquez, University of Extremadura, Spain.................................................................547 IT and the Social Construction of Knowledge / Elena Revilla, Instituto de Empresa-Madrid-Spain, Spain; and José Sánchez-Alarcos, Quasar Aviation, Spain.........................................................................................577 Knowledge Facilitator vs. Knowledge Dictator in Today’s Organizations / Victor C. X. Wang, California State University, Long Beach, USA..................................................................592 Knowledge Management Approach to Improving E-Business Collaboration, A / Sharon Cox, Birmingham City University, UK; and John Perkins, Newman University College, UK........................................................................................598 Knowledge Management in Organizations / Mario Pérez-Montoro, University of Barcelona, Spain.............605 Knowledge Management Systems as a Framework for IT in Knowledge Management / Ángel L. Meroño-Cerdán, Universidad de Murcia, Spain................................................................................611 Learning Organizations vs. Static Organizations in the Context of E-HRM / Victor C. X. Wang, California State University, Long Beach, USA..................................................................617 Relations between Knowledge Acquisition Forms and Sources of Power in Organization / Yvan Leray, Université de Bretagne Occidentale, France................................................................................739 Role of Lifelong Learning in the Creation of a European Knowledge-Based Society, The / Ana Maria Ramalho Correia, Instituto Nacional de Engenharia Tecnologia e Inovação (INETI), Portugal & Univerversidade Nova de Lisboa, Portugal; and Anabela Mesquita, ISCAP / IPP, Portugal & Universidade do Minho, Portugal....................................................................................................................775 Social Capital and the Practice Lens Approach / Ray Gibney, The Pennsylvania State University at Harrisburg, USA; Thomas J. Zagenczyk, Clemson University, USA; and Marick F. Masters, University of Pittsburgh, USA...........................................................................................................................797 Transferring Knowledge in a Knowledge-Based Economy / Lauren Edelstein Henry, The Pennsylvania State University, USA; and Doris Lee, The Pennsylvania State University, USA.................................................................................862
Other Trends and Issues in E-HRM Adoption and Success of E-HRM in European Firms / Eleanna Galanaki, Athens University of Economics and Business, Greece; and Leda Panayotopoulou, Athens University of Economics and Business, Greece..........................................24 Adoption of E-HRM in Large New Zealand Organizations / Gloria Lau, Victoria University of Wellington, New Zealand; and Val Hooper, Victoria University of Wellington, New Zealand......................................................................31 Considering Call Center Developments in E-HRM / Wendy R. Carroll, Acadia University, Canada.............191 Diffusion of HRITs Across English-Speaking Countries, The / Miguel R. Olivas-Luján, Clarion University of Pennsylvania, USA & Techológico de Monterrey, México; and Gary W. Florkowski, Katz Graduate School of Business, USA.......................................................................242 E-Government and E-HRM in the Public Sector / Rhoda C. Joseph, The Pennsylvania State University, Harrisburg, USA; and Souha R. Ezzedeen, York University, Canada..............................................................272 Employees and Corporate Social Performance / Punit Arora, Syracuse University, USA...............................327 HRIS as Drivers to Introduce Total Quality in HRM / Miguel Blanco Callejo, Rey Juan Carlos University, Spain.............................................................................434 Management of the Human Resources and the Quality of the Services, The / José Antonio Lastres Segret, University of La Laguna, Spain; and Mariangélica Cadagan García, University of La Laguna, Spain..............................................................632 Medical IT Systems and Their Effect on Human Resources / Robert J. Mockler, St. John’s University, USA; and Dorothy G. Dologite, City University of New York, USA..................................................................................................................................................649 New Face of Sexual Harassment, The / Barbara A. Ritter, Coastal Carolina University, USA.......................655 Telemedicine Barriers / María José Crisóstomo-Acevedo, Jerez Hospital, Spain; and José Aurelio Medina-Garrido, Cadiz University, Spain............................................................................830
xxviii Foreword Technology and the ability to innovate are increasingly becoming critical requirements in our workplace. The benefits of information technology extend far beyond productivity as it is usually understood and measured. Not only can the application of IT provide better ratios of value created to effort expended in established processes for producing goods and delivering services, but it can also reframe and redirect the expenditure of human effort, generating unanticipated payoffs of exceptionally high value. The emergence of tools based on the new information and communication technologies (ICT) is also affecting businesses’ working methods. As a consequence, numerous changes are taking place within the organizational context. For example, the number of knowledge workers is increasing, divisions between companies and depart- ments are disappearing, networks are being created between countries, minority workers are being included, and workers’ needs are being recognized. Beyond doubt, organizations are rapidly and progressively adopting ICT in several and varied ways. In this sense, a lot has been written about how companies manage virtual teams, implement electronic commerce prac- tices, automate work flows, purchase raw material online, or use Web sites to advertise their services. However, not much has been said about how IT is also changing traditional human resources management (HRM) func- tions and practices. This is, precisely, the gap that the Encyclopedia of Human Resources Information Systems: Challenges in e-HRM aims to fill. Over its more than 100 articles, the Encyclopedia brilliantly presents the state of the art of the adoption of IT by human resources managers as well as describes some of the most outstanding practices that have already been implemented. In this respect, Dr. Torres-Coronas and Dr. Arias-Oliva have put together an impressive collection of texts that will be valuable to professionals in the field, to consultants, to graduate students, and to thoughtful managers, for this will become a reference text for both academicians and practitioners. Definitely, the readers of the Encyclopedia of Human Resources Information Systems: Challenges in e-HRM will gain deep knowledge about different types of human resources issues that have been challenged by the adoption of technology during, at least, the last decade. Employee self-service, e-learning, strategies for imple- menting e-HRM, virtual work arrangements and their impact on human resources management, human resources information systems, or e-communication are only some of the topics that are approached by the wide group of international authors who have already contributed to a successful set of books on how to manage people in the new and digital environment. Enjoy the reading! Dr. Mila Gascó Open University of Catalonia & Pompeu Fabra University, Spain Barcelona (Spain), April 2008
xxix Mila Gascó holds a MBA and a PhD in public policy evaluation (Award Enric Prat de la Riba granted to the best PhD thesis on public management and administration, given by the Escola d’Administració Pública de Catalunya in Barcelona, Spain). She is an associate professor at both the Open University of Catalonia and the Pompeu Fabra University, both in Spain. For 7 years, she was a senior analyst at the International Institute on Governance of Catalonia. She has a wide teaching experience (she worked as a full professor in the Rovira i Virgili University in Tarragona, Spain) as well as a broad researching experience. She has taken part in numerous national and international seminars, and she has published both in Spanish and English and has supervised some PhD thesis. She has collaborated with several institutions such as both the provincial and city government of Barcelona, the World Bank Development Gateway, the United Nations Program for Development, the University of Hull in United Kingdom, the Mayor’s Office in Valencia (Venezuela), and the Governments of Brazil and Dominican Republic. Her main interests are related to public policies that allow the transition of a society to the so-called knowledge era (in particular she is interested in e-government and e-governance), to the use of ICTs for human development and to public policy evaluation.
xxx Preface Rationale foR this Book The belief that the people working for a firm are one of its main assets and one of the decisive factors in deter- mining its results is one that leaves little room for argument. There is no question regarding the fact that work- ers’ qualities, attitudes, and behavior in the workplace go a long way to accounting for a company’s success or lack of it. While this type of resource is one over which companies do not have complete control, there do exist certain instruments to enable them to exert their influence on the quality and performance of the human capital on which they rely. The human resource management (HRM) practices that they adopt will have a vital influence in this area and thereby on the results obtained by the firm. Driven by significant internal and external forces, HRM has evolved from largely a maintenance function to a source of sustainable competitive advantage and organizational effectiveness. Intheinformationera,organizationsareprogressivelyincorporatinginformationcommunicationtechnologies (ICT) into their processes, using different tools and solutions. These tools are applied in a wide variety of ways (i.e.,manufacturingresourceplanning,officeautomation,computer-supportedcooperativework,distributedteams, supply-chain, enterprise-wide resource planning, or virtual integration). ICT is transforming organizations and the way that people work, interact, and feel in knowledge-based organizations. To cope with these new human resources challenges, it is necessary to review and to transform HRM into electronic-HRM (e-HRM). Recognizing the need for substantive revision on the HRM field, this encyclopedia is a start to analyze the management of people in the IT society. That is why it aims at describing the current state of HRM in the ICT era and to provide new knowledge on effective e-HRM and human resource information management systems (HRIS). Since e-HRM does not mean to reinvent the wheel, the term HRM is used within this preface. It is already time to begin giving the “e” for granted. Erasing the “e” is part of our digital evolution to the e-world. Content highlights This encyclopedia contains 132 articles organized in nine topics. In presenting the content we are aware that important topics are missing and some relevant ones are included. But, that is the way books are. Next, a brief description of the main issues discussed is presented to help the readers find their topic of interest and to ac- knowledge each of the contributors to this virtual and collaborative project. Topic I Topic I, “Present Concepts and Emerging Trends in HRIS and HRM,” is an overview of the human capital management concept and its role as key differentiator for sustainable competitive advantage (Akinyemi). Chang- ing the HR function in a more HR technological environment is a must, but to do it, organizations need first
xxxi to consider how human capital can be a source for a successful business strategy implementation. To achieve this goal, a human resources policy needs to be perfectly aligned with business strategy. This match demands functional integration with HRIS (as presented by Staudinger, Ostermann, and Staudinger). This integration is required to achieve higher degrees of business process efficiency. Well-aligned systems and processes provide an organization with competitive advantages. With this need in mind, both IT and organizational development (OD) efforts have to be also aligned with business strategy. The lack of business/IT alignment and business/OD alignment and its consequences are discussed by Cameron and Knight. The use of ICT induces the development of new organizational, productive, strategic, and managerial models (Jiménez, Martínez, and González). And, at the same time, the level of use of ICT determines the HRM and the labor structures increasing the capabilities of the organization (as presented by Mishra). HRIS allow self-service HR administrative activities and facilitate the collection of strategic information that contributes to the business strategy formulation (Pennarola and Caporarello). Therefore, HR managers must understand their organization’s strategy to sustain competitive advantage by adopting HRIS and e-HRM. Nevertheless, in this new organizational word, HRIS need to be redefined not only as technology evolves but also as the perception of its impact changes. Bocatto and Pérez’s article aims to deepen the comprehension of how information systems (IS) are used as a tool of organizational change and development. As information technology (IT) becomes a strategic partner for HRM, the factors that determine the utiliza- tion of HR information for strategic decision-making purposes must be better understood. This is what Burbach and Dundon do by ranging HRIT application through a continuum, from an administrative use to a strategic one. The development of more flexible organizational structures and the development of IT are some of the drivers of the necessity for HRIS. Benchmarking activities show the potential to generate valuable information for the management of HRIS. Ostermann, Staudinger, and Staudinger provide an overview of different approaches to benchmark the potential benefits and impacts of HRIS. As they point out, “future trends to benchmarking HRIS should focus in the value-adding contribution of HR and HRIS to overall business performance.” Topic II Topic II, “Setting New Directions to HRM Functions,” provides a description of some of the key ways in which HRM can enhance the development, implementation, and success of new technologies. It also focuses on how HRM can enhance its own value through the use of new technologies (Härtel). One of the consequences of apply- ing IT to the HRM is the modification of HR-related practices (as examined by Wang and Lang, and Yamamoto and Özbek). On the other hand, in our today’s competitive world the need for a personnel management with standardized and integrated processes is crucial. The development of this idea and its implications are presented by Staudinger, Ostermann, and Staudinger. As organizations are increasingly using HRIS, it is important to talk about the potential impacts of technol- ogy on HRM in terms of the rationale behind the introduction of a HRIS (Parry). A better business and HRM performance are some of the HRIS benefits. Stepping forward, Katou presents an integrative framework for understanding the link between HRM and business performance and the integration of e-resourcing. Most of the time, the success of the implementation of such new technological systems depends upon the mindsets of the people involved. Sasovova and Leenders state how such mindsets emerge and evolve through the social relationships of the users of the HRIS. Others relevant factors affecting HRIS planning projects are described by Othman. Topic II also deals with how the balanced scorecard approach can be applied in the management information system (MIS) (Kettunen). Hurley-Hanson analyzes the role of HRIS in crisis response planning, and Guilloux, Kalika, and Laval examine how Web-based technology permits new online HR services to employees and management.
Encyclopedia of human resources information systems challenges in e hrm
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Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
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Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
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Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
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Encyclopedia of human resources information systems challenges in e hrm
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Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm
Encyclopedia of human resources information systems challenges in e hrm

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Encyclopedia of human resources information systems challenges in e hrm

  • 1.
  • 2. Encyclopedia of Human Resources Information Systems: Challenges in e-HRM Teresa Torres-Coronas Universitat Rovira i Virgili, Spain Mario Arias-Oliva Universitat Rovira i Virgili, Spain Hershey • New York InformatIon ScIence reference Volume I A-H
  • 3. Director of Editorial Content: Kristin Klinger Development Editor: Kristin Roth Senior Managing Editor: Jennifer Neidig Managing Editor: Jamie Snavely Assistant Managing Editor: Carole Coulson Copy Editor: Ashlee Kunkel, Joy Langel, Larissa Vinci Typesetter: Mike Brehm, Larissa Vinci Cover Design: Lisa Tosheff Printed at: Yurchak Printing Inc. Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: cust@igi-global.com Web site: http://www.igi-global.com/reference and in the United Kingdom by Information Science Reference (an imprint of IGI Global) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 0609 Web site: http://www.eurospanbookstore.com Copyright © 2009 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Encyclopedia of human resources information systems : challenges in e-HRM / Teresa Torres-Coronas and Mario Arias-Oliva, editors. p. cm. Includes bibliographical references and index. Summary: "This work rigorously analyzes key critical HR variables and defines previously undiscovered issues in the HR field"--Provided by publisher. ISBN 978-1-59904-883-3 (hardcover) -- ISBN 978-1-59904-884-0 (ebook) 1. Personnel management--Data processing--Encyclopedias. 2. Information storage and retrieval systems--Personnel management--Encyclopedias. 3. Management information systems--Encyclopedias.. 4. Knowledge workers--Management--Encyclopedias. I. Torres-Coronas, Teresa, 1966- II. Arias- Oliva, Mario, 1968- HF5549.5.D37E53 2008 658.3--dc22 2008007630 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this encyclopedia set is new, previously-unpublished material. The views expressed in this encyclopedia set are those of the authors, but not necessarily of the publisher. If a library purchased a print copy of this publication, please go to http://www.igi-global.com/agreement for information on activating the library's complimentary electronic access to this publication.
  • 4. Editorial Advisory Board Joan R. Alabart Universitat Rovira i Virgili, Spain Ignacio Arellano Salafranca Member of the Board of Cegos Partners, France & Consultant Director of Tea-Cegos, S.A., Spain T.V. (Tanya) Bondarouk University of Twente, The Netherlands José R. Córdoba-Pachón Centre for Systems Studies, UK Mila Gascó-Hernández Open University of Catalonia, Spain Kiyoshi Murata Meiji University, Japan Miguel R. Olivas-Lujan Clarion University of Pennsylvania, USA Simon Rogerson De Montfort University, UK Raymond Saner Centre for Socio-Eco-Nomic Development (CSEND), Switzerland
  • 5. List of Contributors Abiodun Bello, Joseph / Covenant University, Ota, Nigeria..................................................................178, 803 Adenike, Adeniji Anthonia / Covenant University, Ota, Nigeria...........................................................178, 842 Ahituv, Niv / Tel Aviv University, Israel..........................................................................................................510 Alves Silva, José Antonio / Independent Consultant, Brazil.............................................................................70 Aneas, Maria Assumpta / Universitat de Barcelona, Spain...........................................................................563 Araujo, Andre L. / The College of William & Mary, USA..............................................................................495 Arora, Punit / Syracuse University, USA........................................................................................................327 Benito Osorio, Diana / Universidad Rey Juan Carlos-Madrid, Spain............................................................102 Berio, Giuseppe / Università di Torino, Italy..................................................................................................538 Blanco Callejo, Miguel / Rey Juan Carlos University, Spain.........................................................................434 Bocatto, Evandro / Universitat Rovira i Virgili, Spain...................................................................................733 Bondarouk, Tanya / University of Twente, The Netherlands..........................................................................197 Burakova-Lorgnier, Marina / ECE-INSEEC Research Laboratory, University of Montesquieu Bordeaux 4, France...........................................................................................................................................203 Burbach, Ralf / Institute of Technology Carlow, Ireland..................................................................................56 Burgard, Martin / Saarland University, Germany..........................................................................................223 Cadagan García, Mariangélica / University of La Laguna, Spain................................................................632 Cameron, Brian H. / The Pennsylvania State University, USA......................................................................350 Campderrich, Benet / Universitat Rovira i Virgili, Spain..............................................................................488 Canós-Darós, Lourdes / Polytechnic University of Valencia, Spain................................................................77 Caporarello, Leonardo / Bocconi University, Italy........................................................................................420 Capriotti, Paul / Universitat Rovira i Virgili, Spain........................................................................................248 Carretero-Gómez, José M. / University of the Balearic Islands, Spain.........................................................898 Carroll, Wendy R. / Acadia University, Canada.............................................................................................191 Casado-Lumbreras, Cristina / Universidad Complutense, Madrid, Spain...................................................166 Case, Thomas L. / Georgia Southern University, USA...........................................................................307, 378 Castilla-Polo, Francisca / University of Jaén, Spain......................................................................................547 Cegielski, Casey G. / Auburn University, USA................................................................................................386 Chung, Chen H. / University of Kentucky, USA..............................................................................................301 Colomo-Palacios, Ricardo / Universidad de Carlos III, Madrid, Spain........................................................166 Córdoba, José-Rodrigo / University of Hull, UK...................................................................................855, 891 Costa, Gonçalo / De Montfort University, UK.................................................................................................142 Cox, Sharon / Birmingham City University, UK.......................................................................................63, 598 Crawford-Mathis, Krista J. / Capella University, USA.........................................................................161, 836 Crisóstomo-Acevedo, María José / Jerez Hospital, Spain.............................................................................830 de Juana-Espinosa, Susana / University of Alicante, Spain.....................................................................77, 399 Deakins, Eric / University of Waikato, New Zealand......................................................................................525
  • 6. del Carmen Triana, María / Texas A&M University, USA.............................................................................693 Dick, Geoffrey N. / Australian School of Business, Australia.........................................................................378 Diederichsen, Anke / Saarland University, Germany.....................................................................................154 Dologite, Dorothy G. / City University of New York, USA..............................................................................649 Dundon, Tony / National University of Ireland-Galway, Ireland......................................................................56 Ebner, Noam / Tachlit Mediation and Negotiation Training, Israel...............................................................668 Edelstein Henry, Lauren / The Pennsylvania State University, USA.............................................................862 Efendioglu, Alev M. / University of San Francisco, USA.................................................................................12 Etzion, Dalia / Tel Aviv University, Israel........................................................................................................510 Evans, Monica / University of Mississippi, USA.............................................................................................471 Ezzedeen, Souha R. / York University, Canada...............................................................................................272 Fedorovich, Shirley / Embry-Riddle University, USA.....................................................................................451 Fernández-Sánchez, José Antonio / University of Alicante, Spain................................................................399 Florkowski, Gary W. / Katz Graduate School of Business, USA....................................................................242 Fritsch, Kerstin / Johann Wolfgang Goethe University, Germany.................................................................406 Galanaki, Eleanna / Athens University of Economics and Business, Greece...................................................24 Galla, Donna / Nova Southeastern University, USA........................................................................................373 Gallardo-Vázquez, Dolores / University of Extremadura, Spain...................................................................547 Garcia-Cresco, Angel / Universidad de Carlos III, Madrid, Spain................................................................166 Gibney, Ray / The Pennsylvania State University at Harrisburg, USA...........................................................797 Gilbert, Jacqueline A. / Middle Tennessee State University, USA..................................................................131 Gómez-Berbers, Juan Miguel / Universidad de Carlos III, Madrid, Spain...................................................166 González-Benito, Óscar / University of Salamanca, Spain............................................................................185 Guilloux, Veronique / Université Paris 12, France............................................................................7, 477, 746 Guzman, Indira R. / TUI University, USA......................................................................................................661 Hall, Bettie C. / HI Consulting, USA...............................................................................................216, 321, 725 Hall, Dianne / Auburn University, USA...........................................................................................................386 Harold, Crystal M. / Indiana University-Purdue University Indianapolis, USA............................................334 Härtel, Charmine E. J. / Monash University, Australia.................................................................................457 Harzallah, Mounira / Laboratoire d’informatique de Nantes Atlantique, France.........................................538 Hoell, Robert / Georgia Southern University, USA.........................................................................................307 Hooper, Val / Victoria University of Wellington, New Zealand.........................................................................31 Hsu, Jeffrey / Fairleigh Dickinson University, USA.......................................................................................557 Hurley-Hanson, Amy E. / Chapman University, USA....................................................................................764 Inskeep, Nancy A. / HI Consulting, USA........................................................................................216, 321, 725 Javier Forcadell, Francisco / Universidad Rey Juan Carlos, Spain..............................................................682 Jeffries, Michael / The University of Tampa, USA..........................................................................................230 Jiménez-Zarco, Ana Isabel / Open University of Catalonia, Spain...............................................................185 Joia, Luiz Antonio / Brazilian School of Public and Business Administration-Getulio Vargas Foundation, Brazil & Rio de Janeiro State University, Brazil...........................................................................70 Joseph, Rhoda C. / The Pennsylvania State University Harrisburg, USA......................................................272 Kalika, Michel / Université Paris, France..........................................................................................7, 477, 746 Katou, Anastasia A. / University of Macedonia, Greece................................................................................363 Keim, Tobias / Johann Wolfgang Goethe University, Germany................................................................18, 406 Kesti, Marko / University of Lapland, Finland...............................................................................................293 Kettunen, Juha / Turku University of Applied Sciences, Finland...................................................................464 King, James J. / University of Georgia, USA..................................................................................................236 King, Kathleen P. / Fordham University, USA................................................................................236, 705, 871 Knight, Shaun C. / The Pennsylvania State University, USA.........................................................................350
  • 7. Kratzer, J. / University of Groningen, The Netherlands..................................................................................676 Lang, Rainhart / Chemnitz University of Technology, Germany......................................................................48 Lastres Segret, José A. / University of La Laguna, Spain.......................................................................532, 632 Lau, Gloria / Victoria University of Wellington, New Zealand.........................................................................31 Laval, Florence / IAE Poitiers, France...........................................................................................................746 Lee, Doris / The Pennsylvania State University, USA......................................................................................862 Leenders, Roger Th. A. J. / University of Groningen, The Netherlands................................................210, 676 Leray, Yvan / Université de Bretagne Occidentale, France............................................................................739 Liang, Xiaoya / Fudan University, China........................................................................................................877 Looise, Jan Kees / University of Twente, The Netherlands.............................................................................197 Lunce, Stephen / Midwestern State University, USA......................................................................................518 Mackenzie, Kenneth D. / University of Kansas, USA.....................................................................................256 Mainiero, Lisa A. / Charles F. Dolan School of Business, USA......................................................................584 Manley, Gregory G. / University of Texas at San Antonio, USA....................................................................482 Maria Sacco, Giovanni / Università di Torino, Italy......................................................................................538 Marie Dixon, Pamela / Wayne State College, USA.........................................................................................770 Márquez-García, Alfonso Miguel / University of Jaén, Spain.......................................................................883 Martínez-Ruiz, María Pilar / University of Castilla-La Mancha, Spain.......................................................185 Masters, Marick F. / University of Pittsburgh, USA.......................................................................................797 Mayfield, Jacqueline / Texas A&M International University, USA................................................................518 Mayfield, Milton / Texas A&M International University, USA.......................................................................518 Medina-Garrido, José Aurelio / Cadiz University, Spain..............................................................................830 Meroño-Cerdán, Ángel L. / Universidad de Murcia, Spain...........................................................................611 Mesquita, Anabela / ISCAP / IPP, Portugal & Universidade do Minho, Portugal........................................775 Mishra, Alok / Atilim University, Turkey.........................................................................................................286 Mockler, Robert J. / St. John’s University, USA.............................................................................................649 Murray, L. W. / University of San Francisco, USA...........................................................................................12 Nilson, Todd / Talent Acquisition Partners, USA................................................................................................1 Nolan, Kevin P. / Bowling Green State University, USA.................................................................................334 Novicevic, Milorad / University of Mississippi, USA......................................................................................471 Nthogo Lekoko, Rebecca / University of Botswana, Gaborne, Botswana.....................................................817 Núñez-Gorrín, José M. / University of La Laguna, Tenerife, Spain...............................................................532 O’Neill, Bonnie S. / Marquette University, USA.................................................................................................1 Oiry, Ewan / Université de la Méditerranée, France......................................................................................136 Olivas-Luján, Miguel R. / Clarion University of Pennsylvania, USA & Techológico de Monterrey, México...............................................................................................................................................................242 Ostermann, Herwig / University for Health Sciences, Medical Informatics, and Technology, Austria......................................................................................................................................... 92, 117, 340, 711 Othman, Siti Zubaidah / The University of Western Australia, Australia......................................................699 Oyegoke Akinyemi, Benjamin / Commonwealth Open University, British Virgin Island, UK..............441, 640 Özbek, Ahmet / Iremis Consultancy, Turkey...................................................................................................278 Panayotopoulou, Leda / Athens University of Economics and Business, Greece............................................24 Panina, Daria / Mays Business School, USA...................................................................................................314 Papp, Raymond / The University of Tampa, USA...........................................................................................230 Parry, Emma / Cranfield School of Management, UK....................................................................................110 Pate, Larry E. / Loyola Marymount University, USA.....................................................................................256 Paul, Anda / University of Erlangen-Nuremberg, Germany............................................................................267 Pennarola, Ferdinando / Bocconi University, Italy........................................................................................420 Pérez-de-Toledo, Eloísa / Universitat Rovira i Virgili, Spain.........................................................................733 Pérez-Montoro, Mario / University of Barcelona, Spain...............................................................................605
  • 8. Perkins, John / Newman University College, UK...........................................................................................598 Piazza, Franca / Saarland University, Germany.............................................................................................223 Pollack, Jeffrey M. / Virginia Commonwealth University, USA.....................................................................504 Povalej, Roman / University of Karlsruhe (TH), Germany...............................................................................84 Provitera, Michael J. / Barry University, USA...............................................................................................719 Puck, Jonas F. / University of Erlangen-Nuremberg, Germany......................................................................267 Ramalho Correia, Ana Maria / Instituto Nacional de Engenharia, Tecnologia e Inovação (INETI), Portugal & Universidade Nova de Lisboa, Portugal.......................................................................................775 Rao, Pramila / Marymount University, USA...................................................................................................357 Ready, Kathryn J. / Winona State University, USA........................................................................................471 Revilla, Elena / Instituto de Empresa, Spain...........................................................................................577, 791 Reynolds, Rosemarie / Embry-Riddle University, USA..................................................................................451 Rimbau-Gilabert, Eva / Open University of Catalonia (UOC), Spain...........................................................392 Ritter, Barbara A. / Coastal Carolina University, USA..................................................................................655 Ruta, Dino / Bocconi University, Italy.....................................................................................................428, 687 Sanchez-Alarcos, José / Quasar Aviation, Spain....................................................................................577, 791 Saner, Raymond / Centre for Socio-Eco-Nomic Development (CSEND), Switzerland..........................623, 810 Sasovova, Zuzana / Vrije Universiteit Amsterdam, The Netherlands..............................................................210 Shelton, Paul M. / University of Central Oklahoma, USA..............................................................................770 Shwarts-Asher, Daphna / Tel Aviv University, Israel.....................................................................................510 Staudinger, Bettina / University for Health Sciences, Medical Informatics, and Technology, Austria......................................................................................................................................... 92, 117, 340, 711 Staudinger, Roland / University for Health Sciences, Medical Informatics, and Technology, Austria......................................................................................................................................... 92, 117, 340, 711 Stenvall, Jari / University of Lapland, Finland...............................................................................................293 Stokes, Peter / University of Central Lancashire, UK.....................................................................................124 Strohmeier, Stefan / Saarland University, Germany.......................................................................................823 Sullivan, Sherry E. / Bowling Green State University, USA...........................................................................584 Syväjärvi, Antti / University of Lapland, Finland...........................................................................................293 Terjesen, Siri / Queensland University of Technology, Australia....................................................................584 Thoeni, Magdalena / University for Health Sciences, Medical Informatics, and Technology, Austria..........340 Urquiza, Alfonso / Universidad Francisco de Vitoria, Spain..........................................................................149 Valdés-Conca, Jorge / University of Alicante, Spain................................................................................77, 399 van Engelen, J.M.L. / University of Groningen, The Netherlands.................................................................676 Van Slyke, Craig / Saint Louis University, USA..............................................................................................378 Vilette, Marc-André / EUDICA, France & University of Savoie, France.....................................................784 Wald, Peter M. / University of Applied Sciences Dresden, Germany...............................................................48 Wang, John / Montclair State University, USA...............................................................................413, 557, 758 Wang, Victor C. X. / California State University, Long Beach, USA...............................42, 592, 617, 752, 849 Weiß, Peter / University of Karlsruhe (TH), Germany......................................................................................84 Weitzel, Tim / Otto Friedrich University Bamberg, Germany..........................................................................18 Wielki, Janusz / Opole University of Technology, Poland..............................................................................570 Williams, Michael / Embry-Riddle University, USA.......................................................................................451 Yamamoto, Gonca Telli / Okan University, Turkey.........................................................................................278 Yan, Ruiliang / Virginia State University, USA...............................................................................................758 Yang, Baiyin / Tsinghua University, China......................................................................................................172 Yao, James / Montclair State University, USA.........................................................................................413, 557 Yiu, Lichia / Centre for Socio-Eco-Nomic Development (CSEND), Switzerland...................................623, 810 Zagenczyk, Thomas / Clemson University, USA............................................................................................797 Zhang, Yanli / Montclair State University, USA..............................................................................................758
  • 9. Contents by Volume Volume I Achieving High Performance Outcomes through Trust in Virtual Teams / Bonnie S. O’Neill, Marquette University, USA; and Todd Nilson, Talent Acquisition Partners, USA............. 1 Activity Theory View of E-HR and Open Source, An / Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France................... 7 Addressing Global Labor Needs Using E-Training / L. W. Murray, University of San Francisco, USA; and Alev M. Efendioglu, University of San Francisco, USA............................................................................12 Adoption and Diffusion Perspective on HRIS Usage, An / Tobias Keim, Johann Wolfgang Goethe University, Germany; and Tim Weitzel, Otto Friedrich University Bramberg, Germany...............................................................................................18 Adoption and Success of E-HRM in European Firms / Eleanna Galanaki, Athens University of Economics and Business, Greece; and Leda Panayotopoulou, Athens University of Economics and Business, Greece........................................24 Adoption of E-HRM in Large New Zealand Organizations / Gloria Lau, Victoria University of Wellington, New Zealand; and Val Hooper, Victoria University of Wellington, New Zealand....................................................................31 Andragogy and Pedagogy in Learning Theories / Victor C. X. Wang, California State University, Long Beach, USA..............................................................................................................................................42 Approaches and Concepts to Restructuring Human Resources Management Functions / Peter M. Wald, University of Applied Sciences Dresden, Germany; and Rainhart Lang, Chemnitz University of Technology, Germany.................................................................48 Assessing Information Technology Capability versus Human Resource Information System Utilization / Ralf Burbach, Institute of Technology Carlow, Ireland; and Tony Dundon, National University of Ireland-Galway, Ireland................................................................56 Assessing the Impact of Mobile Technologies on Work-Life Balance / Sharon Cox, Birmingham City University, UK.................................................................................................63
  • 10. Assessing the Use of Internet in the Recruiting Process / Luiz Antonio Joia, Brazilian School of Public and Business Administration-Getulio Vargas Foundation, Brazil & Rio de Janeiro State University, Brazil; and José Antonio Alves Silva, Independent Consultant, Brazil........................................................................................................................70 B2E Relationships, Intranets, and Competency Management / Jorge Valdés-Conca, University of Alicante, Spain; Lourdes Canós-Darós, Polytechnic University of Valencia, Spain; and Susana de Juana-Espinosa, University of Alicante, Spain........................................................................77 Basics to Develop Web Services for Human Resources / Roman Povalej, University of Karlsruhe (TH), Germany; and Peter Weiß, University of Karlsruhe (TH), Germany...........................................................................................................84 Benchmarking Human Resource Information Systems / Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria........92 Benefits of Home-Based Working’s Flexibility, The / Diana Benito Osorio, Universidad Rey Juan Carlos, Spain............................................................................102 Benefits of Using Technology in Human Resource Management, The / Emma Parry, Cranfield School of Management, UK........................................................................................110 Business, Information Technology, and Human Resource Strategy Alignment / Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria........117 Challenges of Simulation in Management Development / Peter Stokes, University of Central Lancashire, UK........................................................................................124 Collaboration Intricacies of Web 2.0 for Training Human Resource Managers / Jacqueline A. Gilbert, Middle Tennessee State University, USA......................................................................131 Collaborative Technologies, Applications, and Uses / Ewan Oiry, Université de la Méditerranée, France.........................................................................................136 Communities of Practice / Gonçalo Costa, De Montfort University, UK.........................................................142 Competency Management Information Systems / Alfonso Urquiza, Universidad Francisco de Vitoria, Spain.............................................................................149 Conception, Categorization, and Impact of HR-Relevant Virtual Communities / Anke Diederichsen, Saarland University, Germany.........................................................................................154 Concepts and Challenges of E-Leadership / Krista J. Crawford-Mathis, Capella University, USA................161
  • 11. Concepts, Technology, and Applications in E-Mentoring / Ricardo Colomo-Palacios, Universidad de Carlos III, Madrid, Spain; Juan Miguel Gómez-Berbers, Universidad de Carlos III, Madrid, Spain; Angel Garcia-Cresco, Universidad de Carlos III, Madrid, Spain; and Cristina Casado-Lumbreras, Universidad Complutense, Madrid, Spain.........................................................166 Conceptualization and Evolution of Learning Organizations / Baiyin Yang, Tsinghua University, China.......172 Conflict Resolution in E-HRM Environments / Joseph Abiodun Bello, Covenant University, Ota, Nigeria; and Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria..................................................................178 Consequences and Strategic Implications of Networked Enterprise and Human Resources / Ana Isabel Jiménez-Zarco, Open University of Catalonia, Spain; María Pilar Martínez-Ruiz, University of Castilla-La Mancha, Spain; and Óscar González-Benito, University of Salamanca, Spain.........................................................................185 Considering Call Center Developments in E-HRM / Wendy R. Carroll, Acadia University, Canada.............191 Contingency Perspective on the Implementation of E-Performance Management, A / Tanya Bondarouk, University of Twente, The Netherlands; and Jan Kees Looise, University of Twente, The Netherlands..........................................................................197 Contributions of Social Capital Theory to HRM / Marina Burakova-Lorgnier, ECE-INSEEC Research Laboratory, University of Montesquieu Bordeaux 4, France...........................................................................................................................................203 Corporate Social Capital View on E-HRM Implementation, A / Zuzana Sasovova, Vrije Universiteit Amsterdam, The Netherlands; and Roger Th. A. J. Leenders, University of Groningen, The Netherlands......................................................210 Curricula Frameworks for an E-Learning Catalog / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................216 Data Warehouse and Business Intelligence Systems in the Context of E-HRM / Martin Burgard, Saarland University, Germany; and Franca Piazza, Saarland University, Germany..........223 Developing an Innovative Curriculum to Prepare Networking Professionals for the Global Marketplace / Michael Jeffries, The University of Tampa, USA; and Raymond Papp, The University of Tampa, USA.........230 Developments, Controversies, and Applications of Ergonomics / Kathleen P. King, Fordham University, USA; and James J. King, University of Georgia, USA......................236 Diffusion of HRITs Across English-Speaking Countries, The / Miguel R. Olivas-Luján, Clarion University of Pennsylvania, USA & Techológico de Monterrey, México; and Gary W. Florkowski, Katz Graduate School of Business, USA.......................................................................242 E-Communication in the Information Society and the Impact of New Technologies on Employee Communication / Paul Capriotti, Universitat Rovira i Virgili, Spain..............................................................248
  • 12. Effective Leadership in Virtual-Like Organizational Arrangements / Kenneth D. Mackenzie, University of Kansas, USA; and Larry E. Pate, Loyola Marymount University, USA...256 Efficiency of Electronic Recruiting Methods / Jonas F. Puck, University of Erlangen-Nuremberg, Germany; and Anda Paul, University of Erlangen-Nuremberg, Germany........................................................................267 E-Government and E-HRM in the Public Sector / Rhoda C. Joseph, The Pennsylvania State University, Harrisburg, USA; and Souha R. Ezzedeen, York University, Canada..............................................................272 E-HRM as a Reality in Virtual World / Gonca Telli Yamamoto, Okan University, Turkey; and Ahmet Özbek, Iremis Consultancy, Turkey.................................................................................................278 E-HRM Challenges and Opportunities / Alok Mishra, Atilim University, Turkey............................................286 E-HRM in Competence Recognition and Management / Marko Kesti, University of Lapland, Finland; Antti Syväjärvi, University of Lapland, Finland; and Jari Stenvall, University of Lapland, Finland.............293 E-HRM Perspective on Motivation, An / Chen H. Chung, University of Kentucky, USA................................301 Electronic Employee Performance Management (EPM) Systems / Thomas L. Case, Georgia Southern University, USA; and Robert Hoell, Georgia Southern University, USA.....................................................................................307 Electronic Monitoring in the Workplace / Daria Panina, Mays Business School, USA...................................314 Employee Incentives and Retention for an E-World / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................321 Employees and Corporate Social Performance / Punit Arora, Syracuse University, USA...............................327 Employer Brand Image Review and Future Strategies / Crystal M. Harold, Indiana University-Purdue University Indianapolis, USA; and Kevin P. Nolan, Bowling Green State University, USA............................334 An Employer-Employee Relationship Perspective on Rewards, Challenges, and Systems / Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Magdalena Thoeni, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger University for Health Sciences, Medical Informatics, and Technology, Austria........340 Enterprise Alignment and the Challenge for Organization Development / Brian H. Cameron, The Pennsylvania State University, USA; and Shaun C. Knight, The Pennsylvania State University, USA.......................................................................350 E-Recruitment in Emerging Economies / Pramila Rao, Marymount University, USA....................................357 E-Resourcing as an Effective Function of E-HRM Performance Linkage Models / Anastasia A. Katou, University of Macedonia, Greece....................................................................................363
  • 13. E-Training in Ethical Behavior / Donna Galla, Nova Southeastern University, USA......................................373 Expediting Personalized Just-in-Time Training with E-Learning Management Systems / Thomas L. Case, Georgia Southern University, USA; Geoffrey N. Dick, Australian School of Business, Australia; and Craig Van Slyke, Saint Louis University, USA...........................................................................................378 Exploration of the Perceived Value of Information Technology Certification between Information Technology and Human Resources Professionals, An / Casey G. Cegielski, Auburn University, USA; and Dianne Hall, Auburn University, USA.......................................................................................................386 Exploring the Link between Flexible Work and Organizational Performance / Eva Rimbau-Gilabert, Open University of Catalonia (UOC), Spain...............................................................392 Exploring the Relation between the Use of HRIS and their Implementation in Spanish Firms / José Antonio Fernández-Sánchez, University of Alicante, Spain; Susana de Juana-Espinosa, University of Alicante, Spain; and Jorge Valdés-Conca, University of Alicante, Spain...................................................................................399 Extending Relationship Marketing to Human Resources Management Using the CaRM Approach to Personnel Recruitment / Tobias Keim, Johann Wolfgang Goethe University, Germany; and Kerstin Fritsch, Johann Wolfgang Goethe University, Germany..............................................................406 Group Support Systems as Tools for HR Decision Making / James Yao, Montclair State University, USA; and John Wang, Montclair State University, USA...................413 High Performance IT as Strategic Partner for HR Management / Ferdinando Pennarola, Bocconi University, Italy; and Leonardo Caporarello, Bocconi University, Italy.........420 HR Portals as Tools for Relational Resources Management / Dino Ruta, Bocconi University, Italy...............428 HRIS as Drivers to Introduce Total Quality in HRM / Miguel Blanco Callejo, Rey Juan Carlos University, Spain.............................................................................434 Human Capital Management for Sustainable Competitive Advantage in the New Economy / Benjamin Oyegoke Akinyemi, Commonwealth Open University, UK...............................................................441 Human Resource Implications of Computers, The / Rosemarie Reynolds, Embry-Riddle University, USA; Shirley Fedorovich, Embry-Riddle University, USA; and Michael Williams, Embry-Riddle University, USA....................................................................................451 Human Resources as Manager of the Human Imprint / Charmine E. J. Härtel, Monash University, Australia......................................................................................457 Human Resources in the Balanced Scorecard System / Juha Kettunen, Turku University of Applied Sciences, Finland.......................................................................464
  • 14. Human Resources Information Systems Role in Sarbanes-Oxley (SOX) Compliance / Kathryn J. Ready, Winona State University, USA; Milorad Novicevic, University of Mississippi, USA; and Monica Evans, University of Mississippi, USA.........................................................................................471 Human Resources Outsourcing Strategies / Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France...................................................................................................477 Human Resources Strategies for Fair and Legal Employee Selection / Gregory G. Manley, University of Texas at San Antonio, USA.........................................................................482 Human-Computer Interaction: A Human Resources Perspective / Benet Campderrich, Universitat Rovira i Virgili, Spain...................................................................................488 Volume II Importance of Task Type in Virtual Teams, The / Andre L. Araujo, The College of William & Mary, USA........495 Improving Employee Selection with Online Testing / Jeffrey M. Pollack, Virginia Commonwealth University, USA..........................................................................504 Improving Virtual Teams through Swift Structure / Daphna Shwarts-Asher, Tel Aviv University, Israel; Niv Ahituv, Tel Aviv University, Israel; and Dalia Etzion, Tel Aviv University, Israel....................................................................................................510 Increasing Tacit Knowledge Sharing with an HRIS / Milton Mayfield, Texas A&M International University, USA; Jacqueline Mayfield, Texas A&M International University, USA; and Stephen Lunce, Midwestern State University, USA...................................................................................518 Influence of Job Relevance, Output Quality, Task Technology Fit, and Privacy Concerns on Human Resources Information Systems Usage / Eric Deakins, University of Waikato, New Zealand.........................525 Information Technologies as a Vital Channel for an Internal E-Communication Strategy / José A. Lastres Segret, University of La Laguna, Spain; and José M. Núñez-Gorrín, University of La Laguna, Tenerife, Spain............................................................532 Integrating Architecture for Competence Management, An / Giuseppe Berio, Università di Torino, Italy; Mounira Harzallah, Laboratoire d’informatique de Nantes Atlantique, France; and Giovanni Maria Sacco, Università di Torino, Italy...................................................................................538 Intellectual Capital Models and their Role within Information Systems / Francisca Castilla-Polo, University of Jaén, Spain; and Dolores Gallardo-Vázquez, University of Extremadura, Spain.................................................................547 Interactive, Flexible, and Adaptable Decision Support Systems / John Wang, Montclair State University, USA; James Yao, Montclair State University, USA; and Jeffrey Hsu, Fairleigh Dickinson University, USA....................................................................................557
  • 15. Intercultural Competences as a Trust Factor in Virtual Team Work / Maria Assumpta Aneas, Universitat de Barcelona, Spain................................................................................563 Internet Technology-Based Tools Utilization in the Workplace of Contemporary Organizations / Janusz Wielki, Opole University of Technology, Poland..................................................................................570 IT and the Social Construction of Knowledge / Elena Revilla, Instituto de Empresa-Madrid-Spain, Spain; and José Sánchez-Alarcos, Quasar Aviation, Spain.........................................................................................577 Kaleidoscope Careers and Evolving HRM Issues / Sherry E. Sullivan, Bowling Green State University, USA; Lisa A. Mainiero, Fairfield University, USA; and Siri Terjesen, Queensland University of Technology, Australia.................................................................584 Knowledge Facilitator vs. Knowledge Dictator in Today’s Organizations / Victor C. X. Wang, California State University, Long Beach, USA..................................................................592 Knowledge Management Approach to Improving E-Business Collaboration, A / Sharon Cox, Birmingham City University, UK; and John Perkins, Newman University College, UK........................................................................................598 Knowledge Management in Organizations / Mario Pérez-Montoro, University of Barcelona, Spain.............605 Knowledge Management Systems as a Framework for IT in Knowledge Management / Ángel L. Meroño-Cerdán, Universidad de Murcia, Spain................................................................................611 Learning Organizations vs. Static Organizations in the Context of E-HRM / Victor C. X. Wang, California State University, Long Beach, USA..................................................................617 Making E-Training Cost Effective through Quality Assurance / Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland; and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................623 Management of the Human Resources and the Quality of the Services, The / José Antonio Lastres Segret, University of La Laguna, Spain; and Mariangélica Cadagan García, University of La Laguna, Spain..............................................................632 Managing the New Psychological Contract / Benjamin Oyegoke Akinyemi, Commonwealth Open University, British Virgin Island, UK............................640 Medical IT Systems and Their Effect on Human Resources / Robert J. Mockler, St. John’s University, USA; and Dorothy G. Dologite, City University of New York, USA..................................................................................................................................................649 New Face of Sexual Harassment, The / Barbara A. Ritter, Coastal Carolina University, USA.......................655 Occupational Culture and Socialization in IS / Indira R. Guzman, TUI University, USA................................661 Online Dispute Resolution / Noam Ebner, Tachlit Mediation and Negotiation Training, Israel.....................668
  • 16. Orchestrating the Multi-Channel Character of Formal and Informal Communication in “Virtual Teams” / J. Kratzer, University of Groningen, The Netherlands; Roger Th. A. J. Leenders, University of Groningen, The Netherlands; and J.M.L. van Engelen, University of Groningen, The Netherlands...............................................................676 Organizational Factors for Implementing E-Democracy in Organizations / Francisco Javier Forcadell, Universidad Rey Juan Carlos, Spain..................................................................682 Organizational Implications of Managing the HRIS Employee Experience / Dino Ruta, Bocconi University, Italy................................................................................................................687 Organizational Justice in Virtual Team Settings / María del Carmen Triana, Texas A&M University, USA.......693 Planning Fallacy and Utilization of Human Resources Information Systems, The / Siti Zubaidah Othman, The University of Western Australia, Australia...........................................................699 Podcasting as Mobile Learning / Kathleen P. King, Fordham University, USA...............................................705 Process Standardization and Integration for Human Resource Administration / Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria...............711 Processes, Prospects, and Promises of Electronic Leadership / Michael J. Provitera, Barry University, USA...................................................................................................719 Project Management Concepts for E-HRM / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................725 Redefining the Concept of HRIS / Evandro Bocatto, Universitat Rovira i Virgili, Spain; and Eloísa Pérez-de-Toledo, Universitat Rovira i Virgili, Spain......................................................................733 Relations between Knowledge Acquisition Forms and Sources of Power in Organization / Yvan Leray, Université de Bretagne Occidentale, France................................................................................739 Research Classification for HR Intranets, A / Veronique Guilloux, Université Paris 12, France; Michel Kalika, Université Paris, France; and Florence Laval, IAE Poitiers, France.....................................746 Right Work Ethic for Human Resource Managers, The / Victor C. X. Wang, California State University, Long Beach, USA............................................................................................................................................................752 Risks, Gaps, and Global Issues of Project Management / John Wang, Montclair State University, USA; Ruiliang Yan, Virginia State University, USA; Yanli Zhang, Montclair State University, USA........................758 Role of HRIS in Crisis Response Planning, The / Amy E. Hurley-Hanson, Chapman University, USA..........764 Role of ICT in Support of Adaptable Work Arrangements, The / Pamela Marie Dixon, Wayne State College, USA; and Paul M. Shelton, University of Central Oklahoma, USA.......................................................................................................................................................770
  • 17. Role of Lifelong Learning in the Creation of a European Knowledge-Based Society, The / Ana Maria Ramalho Correia, Instituto Nacional de Engenharia Tecnologia e Inovação (INETI), Portugal & Univerversidade Nova de Lisboa, Portugal; and Anabela Mesquita, ISCAP / IPP, Portugal & Universidade do Minho, Portugal....................................................................................................................775 Shared-Time Work and E-HRM in Small and Medium Sized Enterprises / Marc-André Vilette, University of Savoie, France............................................................................................784 The Sign-Meaning Chain and its Implications for the Organization / José Sanchez-Alarcos, Quasar Aviation, Spain; and Elena Revilla, Instituto de Empresa, Spain...................791 Social Capital and the Practice Lens Approach / Ray Gibney, The Pennsylvania State University at Harrisburg, USA; Thomas J. Zagenczyk, Clemson University, USA; and Marick F. Masters, University of Pittsburgh, USA...........................................................................................................................797 Social Cognitive Trust Model / Joseph Abiodun Bello, Covenant University, Ota, Nigeria............................803 Standards for Skill Training and Development / Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland; and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................810 Supporting Work-Family Amalgamation through E-HRM / Rebecca Nthogo Lekoko, University of Botswana, Gaborne, Botswana..........................................................817 Technology, Functionality, and Applicability of Portals in E-HRM / Stefan Strohmeier, Saarland University, Germany...........................................................................................823 Telemedicine Barriers / María José Crisóstomo-Acevedo, Jerez Hospital, Spain; and José Aurelio Medina-Garrido, Cadiz University, Spain............................................................................830 Theory and Application of Leadership / Krista J. Crawford-Mathis, Capella University, USA......................836 Tools and Techniques for Designing Effective Compensation Systems / Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria.........................................................................842 Traditional Leadership in Light of E-HRMS / Victor C. X. Wang, California State University, Long Beach, USA..............................................................................................................................................849 Trans-Disciplinary Collaboration and Information Systems / José-Rodrigo Córdoba, University of Hull, UK.......855 Transferring Knowledge in a Knowledge-Based Economy / Lauren Edelstein Henry, The Pennsylvania State University, USA; and Doris Lee, The Pennsylvania State University, USA.................................................................................862 Transformative Learning / Kathleen P. King, Fordham University, USA.........................................................871 Transforming Compensation Management Practices through Web-Based Enterprise Technologies / Xiaoya Liang, Fudan University, China...........................................................................................................877
  • 18. Trust Multidimensionality / Alfonso Miguel Márquez-García, University of Jaén, Spain...............................883 Using Collaborative Technology in Group Facilitation / José-Rodrigo Córdoba, University of Hull, UK......891 Utility Analysis of HRM Effectiveness / José M. Carretero-Gómez, University of the Balearic Islands, Spain..............................................................898
  • 19. Contents by Topic Present Concepts and Emerging Trends in HRIS and E-HRM Assessing Information Technology Capability versus Human Resource Information System Utilization / Ralf Burbach, Institute of Technology Carlow, Ireland; and Tony Dundon, National University of Ireland-Galway, Ireland..................................................................56 Benchmarking Human Resource Information Systems / Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria..........92 Business, Information Technology, and Human Resource Strategy Alignment / Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria........117 Consequences and Strategic Implications of Networked Enterprise and Human Resources / Ana Isabel Jiménez-Zarco, Open University of Catalonia, Spain; María Pilar Martínez-Ruiz, University of Castilla-La Mancha, Spain; and Óscar González-Benito, University of Salamanca, Spain.........................................................................185 E-HRM Challenges and Opportunities / Alok Mishra, Atilim University, Turkey............................................286 Enterprise Alignment and the Challenge for Organization Development / Brian H. Cameron, The Pennsylvania State University, USA; and Shaun C. Knight, The Pennsylvania State University, USA.......................................................................350 High Performance IT as Strategic Partner for HR Management / Ferdinando Pennarola, Bocconi University, Italy; and Leonardo Caporarello, Bocconi University, Italy.........420 Human Capital Management for Sustainable Competitive Advantage in the New Economy / Benjamin Oyegoke Akinyemi, Commonwealth Open University, UK...............................................................441 Redefining the Concept of HRIS / Evandro Bocatto, Universitat Rovira i Virgili, Spain; and Eloísa Pérez-de-Toledo, Universitat Rovira i Virgili, Spain......................................................................733
  • 20. Setting New Directions to HRM Functions Approaches and Concepts to Restructuring Human Resources Management Functions / Peter M. Wald, University of Applied Sciences Dresden, Germany; and Rainhart Lang, Chemnitz University of Technology, Germany...................................................................48 Benefits of Using Technology in Human Resource Management, The / Emma Parry, Cranfield School of Management, UK........................................................................................110 Corporate Social Capital View on E-HRM Implementation, A / Zuzana Sasovova, Vrije Universiteit Amsterdam, The Netherlands; and Roger Th. A. J. Leenders, University of Groningen, The Netherlands......................................................210 E-HRM as a Reality in Virtual World / Gonca Telli Yamamoto, Okan University, Turkey; and Ahmet Özbek, Iremis Consultancy, Turkey.................................................................................................278 E-Resourcing as an Effective Function of E-HRM Performance Linkage Models / Anastasia A. Katou, University of Macedonia, Greece....................................................................................363 Human Resources as Manager of the Human Imprint / Charmine E. J. Härtel, Monash University, Australia......................................................................................457 Human Resources in the Balanced Scorecard System / Juha Kettunen, Turku University of Applied Sciences, Finland.......................................................................464 Planning Fallacy and Utilization of Human Resources Information Systems, The / Siti Zubaidah Othman, The University of Western Australia, Australia...........................................................699 Process Standardization and Integration for Human Resource Administration / Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria...............711 Research Classification for HR Intranets, A / Veronique Guilloux, Université Paris 12, France; Michel Kalika, Université Paris, France; and Florence Laval, IAE Poitiers, France.....................................746 Role of HRIS in Crisis Response Planning, The / Amy E. Hurley-Hanson, Chapman University, USA..........764 Staffing the Organization: E-Recruitment and Selection Processes Adoption and Diffusion Perspective on HRIS Usage, An / Tobias Keim, Johann Wolfgang Goethe University, Germany; and Tim Weitzel, Otto Friedrich University Bramberg, Germany.................................................................................................18
  • 21. Assessing the Use of Internet in the Recruiting Process / Luiz Antonio Joia, Brazilian School of Public and Business Administration-Getulio Vargas Foundation, Brazil & Rio de Janeiro State University, Brazil; and José Antonio Alves Silva, Independent Consultant, Brazil..........................................................................................................................70 Efficiency of Electronic Recruiting Methods / Jonas F. Puck, University of Erlangen-Nuremberg, Germany; and Anda Paul, University of Erlangen-Nuremberg, Germany........................................................................267 Employer Brand Image Review and Future Strategies / Crystal M. Harold, Indiana University-Purdue University Indianapolis, USA; and Kevin P. Nolan, Bowling Green State University, USA............................334 E-Recruitment in Emerging Economies / Pramila Rao, Marymount University, USA....................................357 Exploration of the Perceived Value of Information Technology Certification between Information Technology and Human Resources Professionals, An / Casey G. Cegielski, Auburn University, USA; and Dianne Hall, Auburn University, USA.......................................................................................................386 Exploring the Relation between the Use of HRIS and their Implementation in Spanish Firms / José Antonio Fernández-Sánchez, University of Alicante, Spain; Susana de Juana-Espinosa, University of Alicante, Spain; and Jorge Valdés-Conca, University of Alicante, Spain...................................................................................399 Extending Relationship Marketing to Human Resources Management Using the CaRM Approach to Personnel Recruitment / Tobias Keim, Johann Wolfgang Goethe University, Germany; and Kerstin Fritsch, Johann Wolfgang Goethe University, Germany..............................................................406 Human Resources Information Systems Role in Sarbanes-Oxley (SOX) Compliance / Kathryn J. Ready, Winona State University, USA; Milorad Novicevic, University of Mississippi, USA; and Monica Evans, University of Mississippi, USA.........................................................................................471 Human Resources Outsourcing Strategies / Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France...................................................................................................477 Human Resources Strategies for Fair and Legal Employee Selection / Gregory G. Manley, University of Texas at San Antonio, USA.........................................................................482 Improving Employee Selection with Online Testing / Jeffrey M. Pollack, Virginia Commonwealth University, USA..........................................................................504 Building Human Capital: Training and Development Addressing Global Labor Needs Using E-Training / L. W. Murray, University of San Francisco, USA; and Alev M. Efendioglu, University of San Francisco, USA..............................................................................12
  • 22. Andragogy and Pedagogy in Learning Theories / Victor C. X. Wang, California State University, Long Beach, USA................................................................................................................................................42 Challenges of Simulation in Management Development / Peter Stokes, University of Central Lancashire, UK........................................................................................124 Collaboration Intricacies of Web 2.0 for Training Human Resource Managers / Jacqueline A. Gilbert, Middle Tennessee State University, USA......................................................................131 Concepts, Technology, and Applications in E-Mentoring / Ricardo Colomo-Palacios, Universidad de Carlos III, Madrid, Spain; Juan Miguel Gómez-Berbers, Universidad de Carlos III, Madrid, Spain; Angel Garcia-Cresco, Universidad de Carlos III, Madrid, Spain; and Cristina Casado-Lumbreras, Universidad Complutense, Madrid, Spain.........................................................166 Curricula Frameworks for an E-Learning Catalog / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................216 Developing an Innovative Curriculum to Prepare Networking Professionals for the Global Marketplace / Michael Jeffries, The University of Tampa, USA; and Raymond Papp, The University of Tampa, USA.........230 E-Training in Ethical Behavior / Donna Galla, Nova Southeastern University, USA......................................373 Expediting Personalized Just-in-Time Training with E-Learning Management Systems / Thomas L. Case, Georgia Southern University, USA; Geoffrey N. Dick, Australian School of Business, Australia; and Craig Van Slyke, Saint Louis University, USA...........................................................................................378 Kaleidoscope Careers and Evolving HRM Issues / Sherry E. Sullivan, Bowling Green State University, USA; Lisa A. Mainiero, Fairfield University, USA; and Siri Terjesen, Queensland University of Technology, Australia.................................................................584 Making E-Training Cost Effective through Quality Assurance / Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland; and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................623 Podcasting as Mobile Learning / Kathleen P. King, Fordham University, USA...............................................705 Standards for Skill Training and Development / Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland; and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................810 Transformative Learning / Kathleen P. King, Fordham University, USA.........................................................871 Utility Analysis of HRM Effectiveness / José M. Carretero-Gómez, University of the Balearic Islands, Spain..............................................................898
  • 23. Competence Development and Compensation B2E Relationships, Intranets, and Competency Management / Jorge Valdés-Conca, University of Alicante, Spain; Lourdes Canós-Darós, Polytechnic University of Valencia, Spain; and Susana de Juana-Espinosa, University of Alicante, Spain..........................................................................77 Basics to Develop Web Services for Human Resources / Roman Povalej, University of Karlsruhe (TH), Germany; and Peter Weiß, University of Karlsruhe (TH), Germany.............................................................................................................84 Competency Management Information Systems / Alfonso Urquiza, Universidad Francisco de Vitoria, Spain.............................................................................149 Contingency Perspective on the Implementation of E-Performance Management, A / Tanya Bondarouk, University of Twente, The Netherlands; and Jan Kees Looise, University of Twente, The Netherlands..........................................................................197 E-HRM in Competence Recognition and Management / Marko Kesti, University of Lapland, Finland; Antti Syväjärvi, University of Lapland, Finland; and Jari Stenvall, University of Lapland, Finland.............293 Electronic Employee Performance Management (EPM) Systems / Thomas L. Case, Georgia Southern University, USA; and Robert Hoell, Georgia Southern University, USA.....................................................................................307 Electronic Monitoring in the Workplace / Daria Panina, Mays Business School, USA...................................314 Employee Incentives and Retention for an E-World / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................321 An Employer-Employee Relationship Perspective on Rewards, Challenges, and Systems / Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria; Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria; Magdalena Thoeni, University for Health Sciences, Medical Informatics, and Technology, Austria; and Roland Staudinger University for Health Sciences, Medical Informatics, and Technology, Austria........340 Integrating Architecture for Competence Management, An / Giuseppe Berio, Università di Torino, Italy; Mounira Harzallah, Laboratoire d’informatique de Nantes Atlantique, France; and Giovanni Maria Sacco, Università di Torino, Italy...................................................................................538 Tools and Techniques for Designing Effective Compensation Systems / Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria.........................................................................842 Managing Individuals and Groups in the Organization Achieving High Performance Outcomes through Trust in Virtual Teams / Bonnie S. O’Neill, Marquette University, USA; and Todd Nilson, Talent Acquisition Partners, USA............... 1
  • 24. Conception, Categorization, and Impact of HR-Relevant Virtual Communities / Anke Diederichsen, Saarland University, Germany.........................................................................................154 Concepts and Challenges of E-Leadership / Krista J. Crawford-Mathis, Capella University, USA................161 Conflict Resolution in E-HRM Environments / Joseph Abiodun Bello, Covenant University, Ota, Nigeria; and Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria..................................................................178 E-Communication in the Information Society and the Impact of New Technologies on Employee Communication / Paul Capriotti, Universitat Rovira i Virgili, Spain..............................................................248 Effective Leadership in Virtual-Like Organizational Arrangements / Kenneth D. Mackenzie, University of Kansas, USA; and Larry E. Pate, Loyola Marymount University, USA...256 E-HRM Perspective on Motivation, An / Chen H. Chung, University of Kentucky, USA................................301 IInformation Technologies as a Vital Channel for an Internal E-Communication Strategy / José A. Lastres Segret, University of La Laguna, Spain; and José M. Núñez-Gorrín, University of La Laguna, Tenerife, Spain............................................................532 Intercultural Competences as a Trust Factor in Virtual Team Work / Maria Assumpta Aneas, Universitat de Barcelona, Spain................................................................................563 Managing the New Psychological Contract / Benjamin Oyegoke Akinyemi, Commonwealth Open University, British Virgin Island, UK............................640 Occupational Culture and Socialization in IS / Indira R. Guzman, TUI University, USA................................661 Online Dispute Resolution / Noam Ebner, Tachlit Mediation and Negotiation Training, Israel.....................668 Orchestrating the Multi-Channel Character of Formal and Informal Communication in “Virtual Teams” / J. Kratzer, University of Groningen, The Netherlands; Roger Th. A. J. Leenders, University of Groningen, The Netherlands; and J.M.L. van Engelen, University of Groningen, The Netherlands...............................................................676 Organizational Factors for Implementing E-Democracy in Organizations / Francisco Javier Forcadell, Universidad Rey Juan Carlos, Spain..................................................................682 Organizational Implications of Managing the HRIS Employee Experience / Dino Ruta, Bocconi University, Italy................................................................................................................687 Organizational Justice in Virtual Team Settings / María del Carmen Triana, Texas A&M University, USA.......693 Processes, Prospects, and Promises of Electronic Leadership / Michael J. Provitera, Barry University, USA...................................................................................................719 Right Work Ethic for Human Resource Managers, The / Victor C. X. Wang, California State University, Long Beach, USA............................................................................................................................................................752
  • 25. Social Cognitive Trust Model / Joseph Abiodun Bello, Covenant University, Ota, Nigeria............................803 Theory and Application of Leadership / Krista J. Crawford-Mathis, Capella University, USA......................836 Traditional Leadership in Light of E-HRMS / Victor C. X. Wang, California State University, Long Beach, USA..............................................................................................................................................849 Transforming Compensation Management Practices through Web-Based Enterprise Technologies / Xiaoya Liang, Fudan University, China...........................................................................................................877 Trust Multidimensionality / Alfonso Miguel Márquez-García, University of Jaén, Spain...............................883 Managing People and Technology in New Work Environments Assessing the Impact of Mobile Technologies on Work-Life Balance / Sharon Cox, Birmingham City University, UK...................................................................................................63 Benefits of Home-Based Working’s Flexibility, The / Diana Benito Osorio, Universidad Rey Juan Carlos, Spain............................................................................102 Collaborative Technologies, Applications, and Uses / Ewan Oiry, Université de la Méditerranée, France.........................................................................................136 Data Warehouse and Business Intelligence Systems in the Context of E-HRM / Martin Burgard, Saarland University, Germany; and Franca Piazza, Saarland University, Germany..........223 Developments, Controversies, and Applications of Ergonomics / Kathleen P. King, Fordham University, USA; and James J. King, University of Georgia, USA......................236 Exploring the Link between Flexible Work and Organizational Performance / Eva Rimbau-Gilabert, Open University of Catalonia (UOC), Spain...............................................................392 Group Support Systems as Tools for HR Decision Making / James Yao, Montclair State University, USA; and John Wang, Montclair State University, USA...................413 HR Portals as Tools for Relational Resources Management / Dino Ruta, Bocconi University, Italy...............428 Human Resource Implications of Computers, The / Rosemarie Reynolds, Embry-Riddle University, USA; Shirley Fedorovich, Embry-Riddle University, USA; and Michael Williams, Embry-Riddle University, USA....................................................................................451 Human-Computer Interaction: A Human Resources Perspective / Benet Campderrich, Universitat Rovira i Virgili, Spain...................................................................................488 Importance of Task Type in Virtual Teams, The / Andre L. Araujo, The College of William & Mary, USA........495
  • 26. Improving Virtual Teams through Swift Structure / Daphna Shwarts-Asher, Tel Aviv University, Israel; Niv Ahituv, Tel Aviv University, Israel; and Dalia Etzion, Tel Aviv University, Israel....................................................................................................510 Influence of Job Relevance, Output Quality, Task Technology Fit, and Privacy Concerns on Human Resources Information Systems Usage / Eric Deakins, University of Waikato, New Zealand.........................525 Interactive, Flexible, and Adaptable Decision Support Systems / John Wang, Montclair State University, USA; James Yao, Montclair State University, USA; and Jeffrey Hsu, Fairleigh Dickinson University, USA....................................................................................557 Internet Technology-Based Tools Utilization in the Workplace of Contemporary Organizations / Janusz Wielki, Opole University of Technology, Poland..................................................................................570 Project Management Concepts for E-HRM / Bettie C. Hall, HI Consulting, USA; and Nancy A. Inskeep, HI Consulting, USA......................................................................................................725 Risks, Gaps, and Global Issues of Project Management / John Wang, Montclair State University, USA; Ruiliang Yan, Virginia State University, USA; Yanli Zhang, Montclair State University, USA........................758 Role of ICT in Support of Adaptable Work Arrangements, The / Pamela Marie Dixon, Wayne State College, USA; and Paul M. Shelton, University of Central Oklahoma, USA.......................................................................................................................................................770 Shared-Time Work and E-HRM in Small and Medium Sized Enterprises / Marc-André Vilette, University of Savoie, France............................................................................................784 The Sign-Meaning Chain and its Implications for the Organization / José Sanchez-Alarcos, Quasar Aviation, Spain; and Elena Revilla, Instituto de Empresa, Spain...................791 Supporting Work-Family Amalgamation through E-HRM / Rebecca Nthogo Lekoko, University of Botswana, Gaborne, Botswana..........................................................817 Technology, Functionality, and Applicability of Portals in E-HRM / Stefan Strohmeier, Saarland University, Germany...........................................................................................823 Using Collaborative Technology in Group Facilitation / José-Rodrigo Córdoba, University of Hull, UK......891 Trans-Disciplinary Collaboration and Information Systems / José-Rodrigo Córdoba, University of Hull, UK.......855 Knowledge and Organizational Learning Activity Theory View of E-HR and Open Source, An / Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France..................... 7 Communities of Practice / Gonçalo Costa, De Montfort University, UK.........................................................142 Conceptualization and Evolution of Learning Organizations / Baiyin Yang, Tsinghua University, China.......172
  • 27. Contributions of Social Capital Theory to HRM / Marina Burakova-Lorgnier, ECE-INSEEC Research Laboratory, University of Montesquieu Bordeaux 4, France...........................................................................................................................................203 Increasing Tacit Knowledge Sharing with an HRIS / Milton Mayfield, Texas A&M International University, USA; Jacqueline Mayfield, Texas A&M International University, USA; and Stephen Lunce, Midwestern State University, USA...................................................................................518 Intellectual Capital Models and their Role within Information Systems / Francisca Castilla-Polo, University of Jaén, Spain; and Dolores Gallardo-Vázquez, University of Extremadura, Spain.................................................................547 IT and the Social Construction of Knowledge / Elena Revilla, Instituto de Empresa-Madrid-Spain, Spain; and José Sánchez-Alarcos, Quasar Aviation, Spain.........................................................................................577 Knowledge Facilitator vs. Knowledge Dictator in Today’s Organizations / Victor C. X. Wang, California State University, Long Beach, USA..................................................................592 Knowledge Management Approach to Improving E-Business Collaboration, A / Sharon Cox, Birmingham City University, UK; and John Perkins, Newman University College, UK........................................................................................598 Knowledge Management in Organizations / Mario Pérez-Montoro, University of Barcelona, Spain.............605 Knowledge Management Systems as a Framework for IT in Knowledge Management / Ángel L. Meroño-Cerdán, Universidad de Murcia, Spain................................................................................611 Learning Organizations vs. Static Organizations in the Context of E-HRM / Victor C. X. Wang, California State University, Long Beach, USA..................................................................617 Relations between Knowledge Acquisition Forms and Sources of Power in Organization / Yvan Leray, Université de Bretagne Occidentale, France................................................................................739 Role of Lifelong Learning in the Creation of a European Knowledge-Based Society, The / Ana Maria Ramalho Correia, Instituto Nacional de Engenharia Tecnologia e Inovação (INETI), Portugal & Univerversidade Nova de Lisboa, Portugal; and Anabela Mesquita, ISCAP / IPP, Portugal & Universidade do Minho, Portugal....................................................................................................................775 Social Capital and the Practice Lens Approach / Ray Gibney, The Pennsylvania State University at Harrisburg, USA; Thomas J. Zagenczyk, Clemson University, USA; and Marick F. Masters, University of Pittsburgh, USA...........................................................................................................................797 Transferring Knowledge in a Knowledge-Based Economy / Lauren Edelstein Henry, The Pennsylvania State University, USA; and Doris Lee, The Pennsylvania State University, USA.................................................................................862
  • 28. Other Trends and Issues in E-HRM Adoption and Success of E-HRM in European Firms / Eleanna Galanaki, Athens University of Economics and Business, Greece; and Leda Panayotopoulou, Athens University of Economics and Business, Greece..........................................24 Adoption of E-HRM in Large New Zealand Organizations / Gloria Lau, Victoria University of Wellington, New Zealand; and Val Hooper, Victoria University of Wellington, New Zealand......................................................................31 Considering Call Center Developments in E-HRM / Wendy R. Carroll, Acadia University, Canada.............191 Diffusion of HRITs Across English-Speaking Countries, The / Miguel R. Olivas-Luján, Clarion University of Pennsylvania, USA & Techológico de Monterrey, México; and Gary W. Florkowski, Katz Graduate School of Business, USA.......................................................................242 E-Government and E-HRM in the Public Sector / Rhoda C. Joseph, The Pennsylvania State University, Harrisburg, USA; and Souha R. Ezzedeen, York University, Canada..............................................................272 Employees and Corporate Social Performance / Punit Arora, Syracuse University, USA...............................327 HRIS as Drivers to Introduce Total Quality in HRM / Miguel Blanco Callejo, Rey Juan Carlos University, Spain.............................................................................434 Management of the Human Resources and the Quality of the Services, The / José Antonio Lastres Segret, University of La Laguna, Spain; and Mariangélica Cadagan García, University of La Laguna, Spain..............................................................632 Medical IT Systems and Their Effect on Human Resources / Robert J. Mockler, St. John’s University, USA; and Dorothy G. Dologite, City University of New York, USA..................................................................................................................................................649 New Face of Sexual Harassment, The / Barbara A. Ritter, Coastal Carolina University, USA.......................655 Telemedicine Barriers / María José Crisóstomo-Acevedo, Jerez Hospital, Spain; and José Aurelio Medina-Garrido, Cadiz University, Spain............................................................................830
  • 29. xxviii Foreword Technology and the ability to innovate are increasingly becoming critical requirements in our workplace. The benefits of information technology extend far beyond productivity as it is usually understood and measured. Not only can the application of IT provide better ratios of value created to effort expended in established processes for producing goods and delivering services, but it can also reframe and redirect the expenditure of human effort, generating unanticipated payoffs of exceptionally high value. The emergence of tools based on the new information and communication technologies (ICT) is also affecting businesses’ working methods. As a consequence, numerous changes are taking place within the organizational context. For example, the number of knowledge workers is increasing, divisions between companies and depart- ments are disappearing, networks are being created between countries, minority workers are being included, and workers’ needs are being recognized. Beyond doubt, organizations are rapidly and progressively adopting ICT in several and varied ways. In this sense, a lot has been written about how companies manage virtual teams, implement electronic commerce prac- tices, automate work flows, purchase raw material online, or use Web sites to advertise their services. However, not much has been said about how IT is also changing traditional human resources management (HRM) func- tions and practices. This is, precisely, the gap that the Encyclopedia of Human Resources Information Systems: Challenges in e-HRM aims to fill. Over its more than 100 articles, the Encyclopedia brilliantly presents the state of the art of the adoption of IT by human resources managers as well as describes some of the most outstanding practices that have already been implemented. In this respect, Dr. Torres-Coronas and Dr. Arias-Oliva have put together an impressive collection of texts that will be valuable to professionals in the field, to consultants, to graduate students, and to thoughtful managers, for this will become a reference text for both academicians and practitioners. Definitely, the readers of the Encyclopedia of Human Resources Information Systems: Challenges in e-HRM will gain deep knowledge about different types of human resources issues that have been challenged by the adoption of technology during, at least, the last decade. Employee self-service, e-learning, strategies for imple- menting e-HRM, virtual work arrangements and their impact on human resources management, human resources information systems, or e-communication are only some of the topics that are approached by the wide group of international authors who have already contributed to a successful set of books on how to manage people in the new and digital environment. Enjoy the reading! Dr. Mila Gascó Open University of Catalonia & Pompeu Fabra University, Spain Barcelona (Spain), April 2008
  • 30. xxix Mila Gascó holds a MBA and a PhD in public policy evaluation (Award Enric Prat de la Riba granted to the best PhD thesis on public management and administration, given by the Escola d’Administració Pública de Catalunya in Barcelona, Spain). She is an associate professor at both the Open University of Catalonia and the Pompeu Fabra University, both in Spain. For 7 years, she was a senior analyst at the International Institute on Governance of Catalonia. She has a wide teaching experience (she worked as a full professor in the Rovira i Virgili University in Tarragona, Spain) as well as a broad researching experience. She has taken part in numerous national and international seminars, and she has published both in Spanish and English and has supervised some PhD thesis. She has collaborated with several institutions such as both the provincial and city government of Barcelona, the World Bank Development Gateway, the United Nations Program for Development, the University of Hull in United Kingdom, the Mayor’s Office in Valencia (Venezuela), and the Governments of Brazil and Dominican Republic. Her main interests are related to public policies that allow the transition of a society to the so-called knowledge era (in particular she is interested in e-government and e-governance), to the use of ICTs for human development and to public policy evaluation.
  • 31. xxx Preface Rationale foR this Book The belief that the people working for a firm are one of its main assets and one of the decisive factors in deter- mining its results is one that leaves little room for argument. There is no question regarding the fact that work- ers’ qualities, attitudes, and behavior in the workplace go a long way to accounting for a company’s success or lack of it. While this type of resource is one over which companies do not have complete control, there do exist certain instruments to enable them to exert their influence on the quality and performance of the human capital on which they rely. The human resource management (HRM) practices that they adopt will have a vital influence in this area and thereby on the results obtained by the firm. Driven by significant internal and external forces, HRM has evolved from largely a maintenance function to a source of sustainable competitive advantage and organizational effectiveness. Intheinformationera,organizationsareprogressivelyincorporatinginformationcommunicationtechnologies (ICT) into their processes, using different tools and solutions. These tools are applied in a wide variety of ways (i.e.,manufacturingresourceplanning,officeautomation,computer-supportedcooperativework,distributedteams, supply-chain, enterprise-wide resource planning, or virtual integration). ICT is transforming organizations and the way that people work, interact, and feel in knowledge-based organizations. To cope with these new human resources challenges, it is necessary to review and to transform HRM into electronic-HRM (e-HRM). Recognizing the need for substantive revision on the HRM field, this encyclopedia is a start to analyze the management of people in the IT society. That is why it aims at describing the current state of HRM in the ICT era and to provide new knowledge on effective e-HRM and human resource information management systems (HRIS). Since e-HRM does not mean to reinvent the wheel, the term HRM is used within this preface. It is already time to begin giving the “e” for granted. Erasing the “e” is part of our digital evolution to the e-world. Content highlights This encyclopedia contains 132 articles organized in nine topics. In presenting the content we are aware that important topics are missing and some relevant ones are included. But, that is the way books are. Next, a brief description of the main issues discussed is presented to help the readers find their topic of interest and to ac- knowledge each of the contributors to this virtual and collaborative project. Topic I Topic I, “Present Concepts and Emerging Trends in HRIS and HRM,” is an overview of the human capital management concept and its role as key differentiator for sustainable competitive advantage (Akinyemi). Chang- ing the HR function in a more HR technological environment is a must, but to do it, organizations need first
  • 32. xxxi to consider how human capital can be a source for a successful business strategy implementation. To achieve this goal, a human resources policy needs to be perfectly aligned with business strategy. This match demands functional integration with HRIS (as presented by Staudinger, Ostermann, and Staudinger). This integration is required to achieve higher degrees of business process efficiency. Well-aligned systems and processes provide an organization with competitive advantages. With this need in mind, both IT and organizational development (OD) efforts have to be also aligned with business strategy. The lack of business/IT alignment and business/OD alignment and its consequences are discussed by Cameron and Knight. The use of ICT induces the development of new organizational, productive, strategic, and managerial models (Jiménez, Martínez, and González). And, at the same time, the level of use of ICT determines the HRM and the labor structures increasing the capabilities of the organization (as presented by Mishra). HRIS allow self-service HR administrative activities and facilitate the collection of strategic information that contributes to the business strategy formulation (Pennarola and Caporarello). Therefore, HR managers must understand their organization’s strategy to sustain competitive advantage by adopting HRIS and e-HRM. Nevertheless, in this new organizational word, HRIS need to be redefined not only as technology evolves but also as the perception of its impact changes. Bocatto and Pérez’s article aims to deepen the comprehension of how information systems (IS) are used as a tool of organizational change and development. As information technology (IT) becomes a strategic partner for HRM, the factors that determine the utiliza- tion of HR information for strategic decision-making purposes must be better understood. This is what Burbach and Dundon do by ranging HRIT application through a continuum, from an administrative use to a strategic one. The development of more flexible organizational structures and the development of IT are some of the drivers of the necessity for HRIS. Benchmarking activities show the potential to generate valuable information for the management of HRIS. Ostermann, Staudinger, and Staudinger provide an overview of different approaches to benchmark the potential benefits and impacts of HRIS. As they point out, “future trends to benchmarking HRIS should focus in the value-adding contribution of HR and HRIS to overall business performance.” Topic II Topic II, “Setting New Directions to HRM Functions,” provides a description of some of the key ways in which HRM can enhance the development, implementation, and success of new technologies. It also focuses on how HRM can enhance its own value through the use of new technologies (Härtel). One of the consequences of apply- ing IT to the HRM is the modification of HR-related practices (as examined by Wang and Lang, and Yamamoto and Özbek). On the other hand, in our today’s competitive world the need for a personnel management with standardized and integrated processes is crucial. The development of this idea and its implications are presented by Staudinger, Ostermann, and Staudinger. As organizations are increasingly using HRIS, it is important to talk about the potential impacts of technol- ogy on HRM in terms of the rationale behind the introduction of a HRIS (Parry). A better business and HRM performance are some of the HRIS benefits. Stepping forward, Katou presents an integrative framework for understanding the link between HRM and business performance and the integration of e-resourcing. Most of the time, the success of the implementation of such new technological systems depends upon the mindsets of the people involved. Sasovova and Leenders state how such mindsets emerge and evolve through the social relationships of the users of the HRIS. Others relevant factors affecting HRIS planning projects are described by Othman. Topic II also deals with how the balanced scorecard approach can be applied in the management information system (MIS) (Kettunen). Hurley-Hanson analyzes the role of HRIS in crisis response planning, and Guilloux, Kalika, and Laval examine how Web-based technology permits new online HR services to employees and management.