Business process innovation for entrepreneurs

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Business Process Innovation for entrepreneurs Lecture for entrepreneurship students at the Ateneo Graduate School of Busin...

Business Process Collection of activities that delivers/adds value to material inputs…

Processes put together inputs to deliver valuable outputs: product or service

VALUE <ul><li>CREATION </li></ul><ul><li>DELIVERY </li></ul><ul><li>CAPTURE </li></ul>

Value delivery

Objectives of Process Management <ul><li>Delivery </li></ul><ul><li>Output </li></ul><ul><li>Cost </li></ul><ul><li>Safety...

Safety

QUALITY <ul><li>DO IT RIGHT THE FIRST TIME </li></ul><ul><li>CONSTANT IMPROVEMENT </li></ul>

Quality products sell for higher prices and to more customers

Quality

Quality is free Zero defects - Philip Crosby, from ITT

Philip B. Crosby - ITT

Starting a quality revolution - Prof Rene Domingo, AIM <ul><li>Start and finish everything on time </li></ul><ul><li>De...

Starting a QUALITY REVOLUTION

Quality is survival

Edward Deming

Edward Deming’s 14 Guide to Quality

5s <ul><li>SEIRI – SORTING OUT </li></ul><ul><li>SEITON – SYSTEMATIC ARRANGEMENT </li></ul><ul><li>SEISO – SCRUBBING SPIC ...

Sorting out – visible quality

5s Control Chart

TOTAL QUALITY MANAGEMENT

QUALITY CIRCLES

Quality Circle

TOTAL PREVENTIVE (PRODUCTIVE) MAINTENANCE

KAIZEN Constant improvement

Kaizen

Kaizen

QUALITY FUNCTION DEPLOYMENT

House of Quality

Kaizen

Kaizen

SHEWHART CYCLE

PDCA/SDCA

TOYOTA PRODUCTION SYSTEM <ul><li>JUST IN TIME </li></ul><ul><li>KANBAN SYSTEM </li></ul><ul><li>FLEXIBLE MANUFACTURING </l...

Toyota Production System

Lean system

SIX SIGMA 3 defects per million, practiced at GE and Motorola

Six Sigma - DMAIC

Six Sigma

ENTERPRISE DELIVERY SYSTEM <ul><li>INPUT </li></ul><ul><li>THROUGHPUT </li></ul><ul><li>OUTPUT </li></ul><ul><li>MATCHING ...

VALUE ADDING <ul><li>Abnormal process </li></ul><ul><li>NVA – necessary </li></ul><ul><li>Value adding only 5% of all proc...

Causes of waste: TIMWOOD <ul><li>Transportation </li></ul><ul><li>Inventory </li></ul><ul><li>Motion </li></ul><ul><li>Wa...

Focussing on core competencies Outsourcing Offshore

BPO Business Process Outsourcing A growing industry; now $170 billion and still growing..

Business Process Outsourcing

Business process improvement K I S S (KEEP IT SHORT AND SIMPLE)

Focus is customer satisfaction/service <ul><li>Reduce cost </li></ul><ul><li>Reduce waiting time </li></ul><ul><li>Elimina...

How? <ul><li>Change process </li></ul><ul><li>Eliminate some processes </li></ul><ul><li>Simplify </li></ul><ul><li>Insta...

SCOPE OF PROCESSES <ul><li>BACK OFFICE </li></ul><ul><li>SUPPLY CHAIN MANAGEMENT </li></ul><ul><li>ERP </li></ul><ul><li>B...

Supply chain management

Tools for BPI <ul><li>Flow charting </li></ul><ul><li>Gannt chart, cpm </li></ul><ul><li>Decision tree </li></ul><ul><li>K...

Other tools: Suggestion system Quality circles

Thank you! [email_address] Ateneo Graduate School of Business

Acknowledgement <ul><li>Pictures are from google images; </li></ul><ul><li>Key ideas are from operations management </li><...

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