BANKER CUSTOMER RELATIONSHIP

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BANKER CUSTOMER RELATIONSHIP

<ul><li>A banker is the one who gets into debts and creates debts. </li></ul><ul><li>H.L. HART – the banker is one who rec...

CUSTOMER <ul><li>A person who buys goods or services from a shop or a business entity. </li></ul><ul><li>A person you dea...

RELATIONSHIP <ul><li>CREDITOR-DEBTOR </li></ul><ul><li>Relationship between the customer having a deposit account and the ...

RELATIONSHIP <ul><li>DEBTOR-CREDITOR </li></ul><ul><li>When the customer avails a loan or an advance then his relationship...

RELATIONSHIP <ul><li>BENEFICIARY-TRUSTEE </li></ul><ul><li>If a customer keeps certain valuables or securities with the b...

RELATIONSHIP <ul><li>PRINCIPAL-AGENT </li></ul><ul><li>Banks provide ancillary services such as collection of cheques, bil...

RELATIONSHIP <ul><li>LESSEE-LESSOR </li></ul><ul><li>The banks provide safe deposit lockers to the customers who hire them...

RELATIONSHIP <ul><li>INDEMNIFIER- INDEMNIFIED </li></ul><ul><li>The customer is indemnifier and the bank is indemnified. <...

OBLIGATIONS OF THE BANK <ul><li>Obligation to honour the cheque </li></ul><ul><li>Under section 31 of NI Act 1881, the ba...

OBLIGATIONS OF THE BANK <ul><li>Obligation to maintain secrecy </li></ul><ul><li>Section 13 of banking companies Act 1970 ...

RIGHTS OF BANKER <ul><li>Right of general lien- Lien is the right of the creditor to retain the goods and securities owne...

RIGHTS OF BANKER <ul><li>Right of set off – The mutual claims of a debtor and a creditor are adjusted together and only t...

BANKERS BOOKS EVIDENCE ACT <ul><li>Despite the fact the banker has to maintain secrecy he has to disclose the accounts an...

SPECIAL TYPES OF CUSTOMERS <ul><li>LUNATICS- Under Indian Contract Act , a contract with or by a lunatic is void. The rea...

SPECIAL TYPES OF CUSTOMERS <ul><li>DRUNKARDS- Under section 12 of Indian contract act 1872, a sane man who is delirious f...

SPECIAL TYPES OF CUSTOMERS <ul><li>MINORS- Any person under the age of 18 yrs is a minor. </li></ul><ul><li>If a court ap...

SPECIAL TYPES OF CUSTOMERS <ul><li>PARTNERSHIP - Section 4 of the Indian Partnership Act 1932, defines partnership as a r...

SPECIAL TYPES OF CUSTOMERS <ul><li>COMPANIES – Company is a legal entity and the formation of the company is governed by ...

SPECIAL TYPES OF CUSTOMERS <ul><li>TRUSTES- According to Indian Trust Act 1882, trust is an obligation annexed to the own...

SPECIAL TYPES OF CUSTOMERS <ul><li>HINDU UNDIVIDED FAMILY- Where a hindu dies leaving a business, the business is passed ...

SPECIAL TYPES OF CUSTOMERS <ul><li>JOINT ACCOUNT HOLDERS- A joint account is an account opened by two or more persons , w...

PRINCIPLES OF LENDING <ul><li>SAFETY </li></ul><ul><li>LIQUIDITY </li></ul><ul><li>PROFITABLE </li></ul><ul><li>PURPOSE <...

SAFETY <ul><li>THE REPAYMENT DEPENDS UPON : </li></ul><ul><li>CAPACITY TO PAY </li></ul><ul><li>WILLINGNESS TO PAY </li></...

LIQUIDITY <ul><li>70% OF THE DEPOSITS ARE DEPOSITS REPAYABLE WITHIN ONE YEAR.SO THE AMOUNT LENT IS TO BE AVAILABLE FOR REP...

PROFITABILITY <ul><li>IN ORDER TO CASRRY ON THE OPERATIONS, TO RUN THWE MACHINERY OF BUSINESS AND AT THE END TO EARN SOMET...

PURPOSE <ul><li>WHILE LENDING THE PURPOSE OF THE ACTIVITY FOR WHICH THE LOAN IS EXTENDED IS TO BE GIVEN PRIORITY. LOANS FO...

DIVERSIFICATION OF RISK <ul><li>SHOULD NOT LAY ALL THE EGGS IN ONE BASKET. THE LOAN PORTFOLIO SHOULD BE DISTRUBUTED TO DIF...

SECURITY <ul><li>SINCE THE FUNDS THAT ARE LENT TO PUBLIC ARE THE BORROWED FUNDS AND SINCE THEY ARE TO BE PAID ON DEMAND OR...

CREDIT CARDS <ul><li>A CREDIT CARD IS BASICALLY A PAYMENT MECHANISM WHICH ALLOWS THE HOLDER OF THE CARD TO MAKE PURCHASES ...

CREDIT CARDS <ul><li>PARTYS TO THE OPERATION OF CREDIT CARD: </li></ul><ul><li>THE CREDIT CARD HOLDER </li></ul><ul><li>TH...

CREDIT CARDS <ul><li>ADVANTAGES : </li></ul><ul><li>PURCHASE OF GOODS UPTO THE LIMIT OF CARD CAN BE MADE. </li></ul><ul><l...

DEBIT CARDS <ul><li>IN CASE OF CREDIT CARDS , THE CARD HOLDER MAKES PAYMENT AT A LATER POINT OF TIME. </li></ul><ul><li>IN...

ATM <ul><li>AUTOMATIC TELLER MACHINE- THE ATM CAME INTO BEING ON THE RECOMMENDATIONS OF DR. C. RANGARAJAN’S COMMITTEE. </l...

ATM <ul><li>BENEFITS OF THE ATM FOR THE CUSTOMER </li></ul><ul><li>24X7-AVAILABILITY </li></ul><ul><li>LESS TIME FOR TRANS...

ATM <ul><li>ATM MODELS </li></ul><ul><li>ONLINE-THE ATM IS CONNECTED TO THE BANK’S DATABASE AND PROVIDES ONLINE REAL TIME ...

ATM <ul><li>NETWORKING OF ATMS </li></ul><ul><li>BANKS JOINING TOGETHER TO SHARE THEIR ATM NETWORKS.THEY JOIN IN MANY SMAL...

ATM <ul><li>COMPONENTS OF ATM </li></ul><ul><li>VIDEO DISPLAY MONITOR </li></ul><ul><li>KEYBOARD/ KEYPAD </li></ul><ul><li...

ATM <ul><li>BIOMETRIC ATMS </li></ul><ul><li>PHYSICAL, BIOLOGICAL ATTRIBUTES ARE USED TO PROCESS THE VARASITY OF TRANSACTI...

Payment of cheques <ul><li>Section 31 NI – the banker is supposed and obliged statutorily to pay the cheques of his custom...

PAYMENT OF CHEQUES <ul><li>PREREQISETS FOR HONOURING CHEQUES </li></ul><ul><li>1-the cheques must be drawn in proper form ...

PAYAMENT OF CHEQUES <ul><li>5-mutilated cheques- it may be intentional or accidental. if it is accidental it is to be conf...

PAYMENT OF CHEQUES <ul><li>The confirmation is to be done by: </li></ul><ul><li>all the joint signatories in case of joint...

PAYAMENT OF CHEQUES <ul><li>7)- the cheque must be properly endorsed- </li></ul><ul><li>In case of a bearer cheque endorse...

PAYMENT OF CHEQUES <ul><li>when can a banker refuse payment ? </li></ul><ul><li>1)-notice from the customer countermanding...

PAYMENT OF CHEQUES <ul><li>Protection to paying banker </li></ul><ul><li>Section 128 of NI-against payment of crossed cheq...

PAYMENT OF CHEQUES <ul><li>Payment in due course </li></ul><ul><li>Section 10-of NI –payment in accordance with the tenor ...

PAYMENT OF CHEQUES <ul><li>MONEY PAID BY MISTAKE </li></ul><ul><li>The person receiving the money is aware that he is not ...

PAYMENT OF CHEQUES <ul><li>MONEY PAID BY MISTAKE </li></ul><ul><li>If the banker finds out after passing the cheque that ...

COLLECTION OF CHEQUES <ul><li>Banker is the agent of his customer while making collection of insruments. </li></ul><ul><li...

COLLECTION OF CHEQUES <ul><li>precautions to be taken </li></ul><ul><li>A)-examine the endorsement-if it is in order </li>...

COLLECTION OF CHEQUES <ul><li>To avail protection under 131 of NI while opening the account the banker has to seek proper ...

COLLECTION OF BILLS OF EXCHANGE <ul><li>Bills payable on demand or at sight or on a fixed date do not need any accptence.t...

CLEARING-CLEARING HOUSE <ul><li>Clearing is offsetting the inter bank indebtedness arising out of collection and payment o...

CLEARING HOUSE <ul><li>Objectives </li></ul><ul><li>To make arrangements for the speedy collection of cheques. </li></ul><...

CLEARING HOUSE <ul><li>The clearing house is headed by the president who is from the bank that conducts the operations-RB...

ADVANCES <ul><li>LOANS– Are mainly classified into secured and unsecured loans – section 5A of banking regulation act 1949...

ADVANCES <ul><li>ADVANCES- Can be classified as </li></ul><ul><li>Cash credits </li></ul><ul><li>Overdrafts </li></ul><ul...

ADVANCES <ul><li>For sanction of loans the following guidelines have to be taken into consideration: </li></ul><ul><li>Pur...

ADVANCES <ul><li>QUANTUM OF LOAN- Eligibility as regards to the amount of the loans dependent on the gross monthly salary ...

ADVANCES <ul><li>HOUSING LOANS- Documents required : </li></ul><ul><li>Agreement of sale </li></ul><ul><li>Non-encumberanc...

ADVANCES <ul><li>Documents to be executed: </li></ul><ul><li>HOUSING LOAN AGREEMENT to be executed by the borrower and the...

ADVANCES <ul><li>DOCUMENTATION – It is to fix terms and conditions, to identify the borrower, to identify the securities ,...

ADVANCES <ul><li>DOCUMENTATION- The stamp duty for Dpn as per section 35 of Indian stamp act is uniformed all over the cou...

ADVANCES <ul><li>DOCUMENTATION- </li></ul><ul><li>LIMITATION - DPN- 3 Years </li></ul><ul><li>STAMPING – To be done bef...

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