Microsoft Abbreviations Dictionary

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www.resourceit.net/MAD
MICROSOFT ABBREVIATION
DICTIONARY

VIEW.
Find the latest abbreviations
at www.resourceit.net/MAD

#
3PI (1) Third Party Installer
Using Microsoft Installer Package (MSI) to install third party
programs onto computers on...

AD Active Directory
Used to store network, domain and user information and
used by computer administrators to manage file...

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APAC Asia and Pacific Region
API Application Programming Interface
A specification that allows different programs to exc...

ATS Account Technical Specialist
A job title for a technical specialist within the Account Team
Unit (ATU) in the Enterpr...

BANT Budget, Authority, Need, Timescale
A method of qualifying a sales opportunity.
B = Budget available or at least unde...

BIDS Business Intelligence Development Studio
A development toolkit provided by Microsoft for developing
BI solutions. Re...

BOM Bill of Materials
All of the marketing assets available to be used by Microsoft or
Partners with customers in the con...

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C
CA Corporate Accounts
The name given to the sales team that manages the
commercial relationship between Microsoft and c...

CBT Computer Based Training
Delivery of online training. CBT usually refers to software
specifically written for training...

CEO Chief Executive Officer
CFAM Corporate Field Account Managed
Corporate accounts managed by a field sales team within...

CIO Chief Information Officer
CIM Common Information Model
An open standard that defines how information can be shared.
...

COO (1) Country of Origin
Where something comes from.
COO (2) Chief Operating Officer
COP Close of Play
End of the work...

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CPM Customer Programme Manager
Microsoft job role for someone who owns a specific
programme or initiative.
CPP Cloud Par...

CSA Competitive Sales Assistance
A way to request help in a sale against a technology that is
competitive to Microsoft. O...

CxO Chief ‘x’ Officer
A generic term to describe board level executives
e.g. CEO, CTO, CIO.
D
DAM Distribution Account ...

DDI Direct Dialing In
Direct dial, rather than switchboard, telephone number
(typically landline).
DDK Driver Developmen...

DNS (1) Digital Nervous System
A phrase from Bill Gate’s 1999 book ‘Business at the
Speed of Thought’.
DNS (2) Domain Na...

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DX Developer Experience
A Microsoft business unit responsible for promoting Microsoft
developer platform products and tec...

ECI Enrolment for Core Infrastructure
A specialised licensing agreement that covers Windows Server
and System Center 2012...

EE (2) Enterprise Edition
A version of various Microsoft servers that contains advanced
functionality required by larger ...

EOB End of Business
End of the working day.
EOC (1) European Operations Centre
EOC (2) End of Conversation
EOD End of ...

EPM (3) Enterprise Project Management
Managing a project to deliver an outcome at a level
considered suitable for an ente...

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ESL End User Subscription Licence
A licence agreement that has an end date - but can be
renewed. The start of the subscri...

F
FA Fixed Assets
For businesses, fixed assets include buildings, equipment,
vehicles etc.
FAI First Article Inspection
...

FTC Full Time Contractor
An independent contractor who works full time for an
organisation.
FTE (1) Full Time Equivalent...

GDIS Global Direct Incentives System for Retailers
System to manage data for direct incentives for retailers.
GGWA Get G...

GSX (1) Global Sales Experience
GSX (2) Global Sales Exchange
The internal implementation of Microsoft CRM to manage
cus...

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I
IAAS Infrastructure as a Service
Part of the ‘cloud’ vocabulary that refers to virtual machines
and storage networking ...

IHV (1) Independent Hardware Vendor
An organisation that specialises in making or selling computer
hardware, usually for ...

IO (1) Infrastructure Optimisation
A structured process for assessing an organisation’s IT
infrastructure and application...

IRM Internal Rights Management
A secure way to send documents and emails to other people
to prevent them forwarding or co...

IVR Item-Vendor Relationship
A code in the Microsoft Operations database that supports
vendor management.
IW Information...

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L
L&EDPS Lync and Exchange Deployment Planning Services
A funded Lync and Exchange deployment consultancy offering
that c...

LIFO Last In First Out
LIR Licence Information Repository
Data store for licence information.
LKV License Key Verificat...

M
MAAD Microsoft Azure Acitive Directory
Provides management of identity and access to services
and applications within M...

MBSA Microsoft Business Services Agreement
A contract between Microsoft and a partner/consultant
working for Microsoft.
M...

MCLC Microsoft Certified Learning Consultant
Recognises MCTs who have frequent consultations with their
customers. Their ...

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MCSP Microsoft Certified Solution Providers
Changed to Microsoft Partner Program (MSPP) and now
Microsoft Partner Network...

MELP Microsoft Enterprise License Pack
A suite of technologies available as a subscription for Software
Assurance custome...

MGX Microsoft Global Exchange
The internal annual sales conference for Microsoft sales
teams. It is usually held a week a...

MMME Microsoft Marketing Made Easy
Microsofts marketing support program for Gold and Silver
competency partners
MNA Mult...

MOSDAL Microsoft Online Services Diagnostics and Logging
Helps with Office 365 integration and deployment.
MOSP (1) Micr...

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MPSP Microsoft Preferred Supplier Programme
An internal Microsoft programme designed to reduce costs to
its business from...

MSDN Microsoft Developer Network
The primary resource for developers for all things Microsoft.
It contains training, scri...

MSN Microsoft Network
MSN.com has moved from being the Hotmail portal to a news
and sports site.
MSO Microsoft Service O...

MTS Microsoft Transaction Server
Provides development tools and run-time services for
building high-performance scalable ...

NDA Non-Disclosure Agreement
A signed agreement between Microsoft and other parties
(customers or partners) that they wil...

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O
O365 Office 365
Microsoft’s online suite of Office and productivity tools
including email, calendaring, web conferencin...

OEM Original Equipment Manufacturer
A company that produces its own hardware and can install
Microsoft software on the de...

OLSUR Online Services Use Rights
The terms that apply to the use of a given online service.
OM Order Management
OMA Out...

OWA Outlook Web Access
A means to access your Microsoft Exchange email and
calendars through a web browser.
P
P&L Profit...

PBP Partner Business Plan
A high level business plan agreed between a partner and its
PAM and designed to set the framewo...

PF Public Folder
A folder on a local Windows PC that is set for sharing or a
folder setup on Microsoft Exchange that user...

PM (1) Product Manager
An individual that owns a product (usually defined by country)
and has overall responsibility for ...

PO Purchase order
The number assigned to a formal placement of an order -
records financial commitment to pay.
POE Proof...

PPIM Pricing and Product Information Management
Process of utilising technology to centrally manage product
and pricing d...

PSG Partner Sales Group
A group within Microsoft that is assigned targets to achieve
business or revenue metrics for a se...

PSX Partner Sales Exchange
For partners to benefit from the Sales Incentive Programme (SIP)
they must enter their pipelin...

Q
Q&A Questions and Answers
QA Quality Assurance
A process to ensure quality is achieved.
QBR Quarterly Business Review...

RDP Rapid Deployment Programme
Allows customers and partners to engage with Microsoft and
to experience a technology befo...

ROI Return on Investment
The yield of benefit derived by an investor, which compares
the investment gains in terms of cos...

RSM (1) Release Services Manager
The individual responsible for making the release decision on
new software.
RSM (2) Ret...

SAB Software Assurance Benefits
The functionality that businesses can experience by utilising
tools and resources to maxi...

SBS Small Business Server
An integrated server suite running Windows Server 2008,
Exchange, IIS, SharePoint and SQL. Now ...

SCVMM System Center Virtual Machine Manager
Designed to manage large numbers of virtual servers including
virtual servers...

SI Systems Integrator
A company that integrates different IT components to deliver
a solution to a customer e.g. Installa...

SME (1) Small and Medium-sized Enterprises
Used to describe a group of companies that are between
50 and 1,000 employees ...

SOW Statement of Work
Written description of agreed work between two parties.
SP (1) Service Pack
An update to an applic...

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SPLAR Services Provider Licence Agreement Reseller
See SPLA - a SP...

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SSL Secure Sockets Layer
A method of encrypting data sent over the...

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T
TAM Technical Account Manager
Customers who have signed Premier...

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TLA (1) Temporary Licence Agreement
Licensing agreement not yet pe...

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TTL Time To Live
Countdown until a product goes live and is in mar...

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UCD User Centric Design
A process where the website’s content, des...

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USOC United States Operations Centre
UX User Experience
A Microso...

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VDA Virtual Desktop Access
Provides users with access to virtualis...

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VSTO Visual Studio Tools for Office
Developer tools in Visual Stud...

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WDS Windows Deployment Services
Can be used to set up new computer...

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WPF Windows Presentation Foundation
Provides developers with a uni...

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YAA Yet Another Acronym
YAB Yet Another Bug
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ZAW Zero Admin...

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