The document outlines emails between students and Clemson Connect staff regarding a project to improve the program's transfer student welcome process. The students email Mr. Brown to request a meeting but he is unavailable. They forward the email to others in Clemson Connect who refer them to Mary Von Kaenel. Von Kaenel agrees to meet with the students and they schedule a meeting for the next day at 2:45pm in her office.

1. E M A I L S T O / F R O M G R O U P C O M M I S S I O N E R
Clemson Connect Program

2. First Email to Clemson Connect
Dear Mr. Brown,
We are writing in regard to an English 314: Technical Writing project in
which we have been instructed to better Clemson University by
commissioning a project on campus. We feel that Clemson Connect is a
very beneficial and helpful program for new, incoming Clemson students,
but we would like to work with Clemson Connect to target the Transfer
student welcome program to more accurately address the needs of
incoming Transfer students. We would like to meet with someone who
would be eligible to commission our project and review our proposal. We
would appreciate any help you could provide or any referrals to further our
project. We look forward to hearing back from you at your earliest
convenience.
Sincerely,
Lauren Burdine
TJ Bargeron
JoAnna Garner

3. Automated Response from Mr. Brown
Greetings,
I am currently out of the office until Monday, September
27, 2010. During this time I will have no email or cell
phone service. Please contact the Office of New Student
and Sophomore Programs at 864.656.0515 for further
assistance.
Thank you,
Jeff

4. Forwarding the Email Along to Others
 Since Mr. Brown was not available for the next
couple of weeks we decided that we would go down
the list of people from the Clemson Connect
program.
 We forward the same message we sent to Mr.
Brown to Rebecca Atkinson and Dena Kniess.

5. Response From Dena Kniess
Hi Joanna-
If you’re specifically looking at the Mission Transition part
of Clemson Connect, you may want to contact Mary Von
Kaenel. She works with the students who do that specific
aspect of Mission Transition.
Best,
Dena

6. Response From Rebecca Atkinson
Hi Lauren, TJ and JoAnna!
I would be happy to talk to you, but a better person might
be Mary Von Kaenel. She actually works with Transfer
Council to coordinate the Mission: Transition program
which is the piece during Clemson Connect that is specific
for new transfer students.
I’ve copied Mary on this email- if you still would like to talk
to me, just let me know! I know Mary will be a great
resource too though!
Rebecca

7. Response From Mary Von Kaenel
I would love to talk with you all about this topic. My office
is E103 Martin Hall. Do you have a date or day in mind for
us to discuss?
Mary Von Kaenel
Associate Director of Transfer Academic
Programs
Office of Undergraduate Studies
E103 Martin Hall
Clemson University
(864) 656-5276

8. Group Response to Mary Von Kaenel
Ms. Von Kaenel,
If it is at all possible, could our english group meet with you
tomorrow (Friday) afternoon around 2:30?
Thank you for your interest in working with us!
Sincerely,
Lauren Burdine

9. Final Email, Setup of Meeting
I can meet you all in my office (E103 Martin Hall)
tomorrow (Friday) at 2:45……I will be coming back from a
workshop off campus, so would 2:45 still work for the
group?
Mary Von Kaenel
Associate Director of Transfer Academic
Programs
Office of Undergraduate Studies
E103 Martin Hall
Clemson University
(864) 656-5276