The document discusses various aspects of non-verbal communication including principles, types of non-verbal cues, and patterns of communication. It covers how over half of communication is non-verbal through cues like body language, tone, and expressions. Principles discussed include non-verbal messages being ambiguous and having cultural influences. Types of non-verbal cues explained are proxemics, chronemics, appearance, environment, and projecting a powerful image through factors like voice, knowledge, and enthusiasm. Patterns of communication described are horizontal, vertical, and in groups through circle, chain, wheel, and Y patterns.

1. Effective Non-Verbal
Communication Development
Abhishek Chhilwar
Vipul Maheshwari
Aditya Dayal
Vini Pargain
Kapil Sharma
Surbhi Arora
Shashank Kashyap
Presented by ~

2. The Non Verbal Communication
In Business Communication
Messages expressed by
Non-Linguistic means-
Silence
Environment
Artifacts
Vocal Intonation
A Powerful mode
of Communication

3. Is It Possible to
communicate
without words?
Studies have showed
Over half of the messages are
Communicated though
non-verbal elements:
• Appearance
• Body Language
• Tone and Pace of voice
Expressions
Posture
Gestures

4. Principles of Non-Verbal
Communication
All behavior has communication
value because:
‘WE CANNOT NOT COMMUNICATE’

5. Principles of Non-Verbal
Communication
• It conveys important
interpersonal and
emotional messages.
• It is ambiguous.
• It has cultural values.

6. Interpersonal and emotional
messages
• More than 65% one of our meaning is being
generated by non-verbal communication.
• Repeating , substituting , regulating and
contradicting are important
features of non-verbal
communication.

7. Ambiguousness
• Non-verbal communication may have more
than one meaning.
• Example: Smile can have multiple meanings.

8. Cultural Values
• Different countries will have different cultures
of non-verbal communication.

9. First Impression Make
the Difference
• It Provide vital signals to clients and Prospects.
• First Impression has taken our appearance.
• It show our enthusiasm and sincerity.
• Noted our tone of voice and process all into
non verbal message.

10. Importance of the First impression

11. Non Verbal Communication – Deception
• Non verbal under less conscious control so
Deception more likely to revealed .
• Self Monitor and people have Lots of practice
in deception are most successful in it.

12. Hesitate
Higher Vocal Pitch
Fidget
Shift there posture more

13. Blink there Eyes More

15. Silence is the lack of audible sound or presence of sounds of
very low intensity.
Silence is also used as total communication, in reference to
nonverbal communication.
Silence can convey several feelings like contentment,
awkwardness, anger, respect, thoughtfulness, empathy etc.
Silence can also be discomforting some times.

16. Proxemics is the study of the cultural, behavioral, and sociological
aspects of spatial distances between individuals. Every person has a
particular space that they keep to
themselves when communicating,
like a personal bubble.

17. Intimate Distance for embracing, touching or whispering
Close phase – less than 6 inches (15 cm)
Far phase – 6 to 18 inches (15 to 46 cm)
Personal Distance for interactions among good friends or family
members
Close phase – 1.5 to 2.5 feet (46 to 76 cm)
Far phase – 2.5 to 4 feet (76 to 122 cm)
Social Distance for interactions among acquaintances
Close phase – 4 to 7 feet (1.2 to 2.1 m)
Far phase – 7 to 12 feet (2.1 to 3.7 m)
Public Distance used for public speaking
Close phase – 12 to 25 feet (3.7 to 7.6 m)
Far phase – 25 feet (7.6 m) or more.

18. Chronemics is the study of the use of time in nonverbal communication. The
way that one perceives and values time, structures time and reacts to time
frames communication.
Time perceptions include punctuality, willingness to wait, interactions and
status.
Cultures are sometimes considered monochronic or polychronic.
A monochronic time system means that things are done one at a time and
time is segmented into precise, small units. Under this system time is
scheduled, arranged and managed.
A polychronic time system is a system where several things can be done at
once, and a more fluid approach is taken to scheduling time.

20. Our choice of color, clothing, hairstyles, and other factors affecting
appearance are also considered a means of nonverbal
communication. According to what people see when they first set
their eyes on you, judgments about your personality and abilities
are going to be concluded.
We tend to notice obvious things first ( gender), then note
attractiveness.
Physically attractive people are generally perceived better.
Though importance based on physical appearance can be very
damaging as it is what we do is most important not how we look.

21. The environment can influence the outcome of communication. For this
reason, organization gives careful consideration to office space, factory
layout and conference rooms.
The environment should put people at ease and match their
expectations.
We surround ourselves with things that are important/ meaningful to us.
How people use an environment communicates something about them.

22. Projecting
Powerful
Image

23. Projecting Powerful Image
Projecting an image that is consistent with the
person you want to be significantly improves
your ability to develop trust & rapport.
How would like the sound?
How would like to look?
How did you look and sound?

24. Image can be critical to your success
It is definitely a key element of communication
It is rational but people mostly judge
the book by the cover.
They expect a totally different image from
an executive and a rock musician.
Projecting Powerful Image

25. Image
consist
Projecting Powerful Image
The first impressions you project
The breadth of
your knowledge.
YourEnthusiasm
The depth of your
knowledge.

26. ê Monotone and weak voice.
ê Poor vocabulary.
ê Cold limp handshake.
ê Messy dressing styles.
ê Dirty shoes, seldom eye contact.
ê Poor posture, bad hygiene.
Create Barrier
The first
impression you
project
Projecting Powerful Image

27. • Positive first impression make communications
much easier and more comfortable.
• Negative first impression can cut off a relationship
before it gets started.
• Many people give up rather than trying to reverse
the other people’s negative impression
First Impression Is Last Impression?

28. Expertise in Outside Area
• The latest development
in world events.
• Popular books and
movies.
• Different areas of
interest.
• The latest popular
technologies.
• The latest trending topics.

29. Enthusiasm
• Most people like to work with
others who are enthusiastic about
their work.
• Enthusiastic people seem to work
harder, longer and more accurately
than those who are not
enthusiastic.
• Enthusiasm is a projected
behaviour to others and make the
others enthusiastic.

30. Response
• The response you receive
from the world around you is
a measure of your success in
interpersonal relations.
• Every word, gesture,
expression an impression is
being seen and evaluated.
• From the beginning to the
end of every transaction with
another person, you are on
the stage.

31. Patterns of Business
Communications

33. Horizontal Communication
• Horizontal communication is the transmission
of information between people, divisions,
departments or units within the same level of
organizational hierarchy.

34. Vertical Communication
Vertical communication is the
communication where
information or messages flows
within the top level of the
organizational structure and
bottom level of the
organizational structure.

35. Patterns in Group Communication
Communication means transferring messages from one
to another and it has several forms such as intrapersonal,
interpersonal, group and mass communication. When it
comes to group communication it has a certain patterns
in its own. Few patterns are popular in mainstream
communication studies. Such as
• Circle
• Chain
• Y
• Wheel

36. Circle Pattern
• In Circle pattern, the sender (Group Leader) can communicate with the
receivers (group members) who presents next to him/her.
• No others group members can’t receive the sender’s message directly and
they receive messages from the other group members who sharing the
message from the sender.

37. Chain Pattern
• In this pattern the last member might receive modified
messages from the leader.
• In this case the leader can’t find whether the last member
receives the correct information or not because there is no
feedback to identify the message distortion.

38. Y Pattern
• The group is separated into three.
• The group members can communicate with the other
members group through leader only
Y Pattern

39. Wheel Pattern
• The leader has direct contact with all the group members
and there are no communication problems, time issue and
feedback from the group members.
• But all the group members can’t connect with one
another.
Wheel Pattern