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EB_Services_Overview-Final (1)regarding BSNL services
- 1. ENTERPRISE BUSINESS SERVICES EB Cell| BSNL Ernakulam BA AN OVERVIEW
- 2. “BSNL's primary objectiveis to deliver world-class telecom services to our esteemed business customers. We take pride in offering an extensive range of products and services that cater to the diverse telecommunication needs of today's dynamic industry. With our unwavering commitment, we ensure that every business requirement finds a perfect match in our comprehensive portfolio. You name it. We have it.! .”
- 3. STRENGTH OF BSNL ●Widespread coverage across every nook and corner of the country. ● Largest Optical Fibre network which is essential for delivering any telecom service ● State-of-the-art technology- NGN and MPLS ,etc. capable of providing versatile services. ● Transparency in Billing. ● Approachable and responsible staff and executives. ● Key Account Managers to take care of EB customers individually ● Government of India issued orders for mandatory utilisation of BSNL/MTNL services for telecom needs of Government Departments , Autonomous institutions, boards, corporations, etc. ● CMD BSNL has written letters to Chief Secretaries of States citing these orders. ● We can make use of these instructions to widen our market share. TECHNICAL AND OPERATIONAL SUPPORT FROM GOVERNMENT OF INDIA
- 4. HOW TO EFFECTIVELYCOMMUNICATE WITH A POTENTIAL EB CUSTOMER? ● FTTH: BSNL is a Tier-1 ISP. Hence there is no bandwidth congestion in general. Pro-actively responds to quality issues. ● ILL: Superior QoS in terms of Latency, Jitter and Throughput. These KPIs can be demonstrated if requested by customers. ● P2P LC: Wide coverage ● Total Solution: We have a solution for every telecom need of Enterprise Customers. ● Extended Service Delivery Channels: We have extended our service delivery channels from conventional direct method to incorporating MNS Partners, TIPs, System Integrators, Channel Partners, PWPs, SaaS Providers etc. SUPERIOR TECHNOLOGY AND EXCELLENT CUSTOMER SERVICE
- 5. 01 NON-CORE EB SERVICES Services provided throughGSM (2G/3G/4G) and NGN Core Networks SPECIAL EB SERVICES IN Services, Bulk SMS ,OBD,Wi-Fi Services and other Value Added Services CORE EB SERVICES Services provided through our State-of-the –Art Transmission and MPLS Core Neworks 02 03 SaaS PLATFORM Enterprise Managed voice and SMS Services through SaaS (Software as a Service) Platform 04
- 6. CORE EB SERVICES 01Services provided through our State-of-the –Art Transmission and MPLS Core Network including Satellite. P2P ,MPLS VPN,ILL Circuits, VSAT , IDR etc.
- 7. POINT-TO-POINT LEASED CIRCUIT (P2P-LC) Usedto connect Local Area Networks of the customers at geographically different locations. It is a Layer-2 Service. Last mile access can be on Copper, Optical Fiber or RF. Ethernet, xDSL and GPON which are the common last mile protocols. Tariff depends on Distance between the locations and Bandwidth required. Bandwidth ranging from 64 Kbps to 40 Gbps available. Contact EB Cell for commercial proposal Transmission Core Network Customer Site-1 Customer Site-2
- 8. MPLS VPN CIRCUIT Usedto connect Local Area Networks of the customers at geographically different locations. It is a Layer-3 Service. Last mile access can be on Copper, Optical Fiber or RF. Ethernet, xDSL and GPON are common last mile protocols. Minimum two MPLS VPN Circuits are required to connect two locations. Tariff depends on Bandwidth required. Bandwidth ranging from 64 Kbps to 40 Gbps available. Contact EB Cell for commercial proposal MPLS Core Network Customer Site-1 Customer Site-2
- 9. INTERNET LEASED LINE(ILL) High bandwidth, low latency, and low jitter Internet Access Service. (Clean Pipe) Delivered over dedicated optical fiber transmission media. Minimum Bandwidth is 2 Mbps and maximum is 40 Gbps Tariff depends on Bandwidth required. Contact EB Cell for commercial proposal National Internet Backbone Customer Site
- 10. MPLS MULTICAST SERVICE IPMulticasting Service over MPLS Cloud. Suitable for Digital Media Broadcasting companies Minimum Bandwidth is 1 Gbps and maximum is 2.5 Gbps Minimum 1 Mother Feed and 5 Drops Tariff depends on Bandwidth and Drops . Contact EB Cell for commercial proposal MPLS Core Network Media Server Node Node Node
- 11. MANAGED NETWORK SERVICES (MNS) BSNLManaged Network Services is a fully managed Secured Data services, providing a truly one-stop and a complete experience that significantly reduces risks and complexities involved in implementing and maintaining a robust IP network. With the promise of an integrated platform with one- stop convenience and fully managed experience, BSNL Managed Network Services is an All-in-One comprehensive bundle of hardware, connectivity packages and managed services. It is a solution that simply, affordable and reliably supports your business MPLS Core Network Customer Site-1 Customer Site-2 Customer Site-3 Customer Site-4 NMS
- 12. VSAT SERVICE VSAT isa Very Small Aperture Terminal, aligned towards a designated Satellite for up-linking and down-linking communication signals. Works on Ku Band Anywhere connectivity is made possible even at those locations, which cannot be connected through conventional media like copper cable, optical fibre, radio, microwave and any other wire-line / wireless links. Contact EB Cell for commercial proposal Transmission Core Network Customer Site-1 Customer Remote Site VSAT Equipment Communication Satellite Satellite Earth Station
- 13. IDR (INTERMEDIATE DATA RATE)LEASED CIRCUIT Leased Circuits provided over Satellite Links Works on C Band Contact EB Cell for commercial proposal Transmission Core Network Customer Site-1 Customer Remote Site Communication Satellite Satellite Earth Station Satellite Earth Station
- 14. NON-CORE EB SERVICES 02 Servicesprovided through GSM (2G/3G/4G) and NGN Core Networks SIP Trunk (NGN and GSM) M2M/IoT e-SIM, Bulk Push SMS, etc..
- 15. NGN SIP TRUNK Theparadigm shift from Circuit Switching to Packet Switching enabled SIP Trunk service as a feature rich alternative to ISDN PRI. Ease of deployment, capacity scaling, maintenance and integration with the customers’ existing IT infrastructure with minimal CAPEX and OPEX is added boon. SIP Trunk target niche are Call Centres, Telemarketers, Out Bound Dialling Service Operators, Software as a Service providers, Institutions, Government Organisation, Banking, Customer Support Centres ,etc. NGN CORE NETW ORK SIP Server/ Call M anager CRM Server VoIP Service Provider, Call Centre SIP TRUNK over M PLS VPN
- 16. NGN SIP TRUNKTARIFF CONCURRENT CHANNEL PER SIP TRUNK FMC PER CONCURRENT CHANNEL (₹) MONTHLY FREE CALLS N MIN PER CC 10-25 with 1 CAPS 600 850 30-45 with 1 CAPS 550 800 50-90 with 1 CAPS 550 600 100-499 with 5 CAPS 400 450 500-999 with 10 CAPS 350 400 1000-1900 with 10-19 CAPS 300 350 2000-4900 with 20-49 CAPS 250 300 5000-10000 with 50-100 CAPS 200 250 For detailed tariff: https://www.bsnl.co.in/opencms/bsnl/BSNL/services/broadband/SIP_Trunk.html
- 17. GSM SIP TRUNK SIPTrunk provided through GSM Core Network 10 Digit Mobile Numbers as DIDs Increased call answering success rate. Integration of Voice Call, SMS and WhatsApp on same number. (Omni Channel Service) Suitable for Call Centres, Telemarketers, Out Bound Dialing Service Operators, Software as a Service providers, Institutions, Government Organisation, Banking, Customer Support Centres ,etc. GSM CORE NETW ORK SIP Server/ Call M anager CRM Server VoIP Service Provider, Call Centre SIP TRUNK over M PLS VPN
- 18. GSM SIP TRUNKTARIFF CONCURRENT CHANNEL PER SIP TRUNK FMC PER CONCURRENT CHANNEL (₹) MONTHLY FREE CALLS IN ₹ PER CC 50-90 with 1 CAPS 550 600 100-499 with 5 CAPS 400 450 500-990 with 10 CAPS 350 400 1000-1900 with 10-19 CAPS 300 350 2000-4900 with 20-49 CAPS 250 300 5000-10000 with 50-100 CAPS 200 250
- 19. M2M/IoT e-SIM Services Thereare a wide variety of applications for M2M communications using cellular network. POS Terminals, GPS based vehicle tracking are some examples. 13 Digit numbering scheme is introduced exclusively for M2M applications. e-SIM (Embedded SIM) provided for IoT applications. Tariff as low as FMC ₹ 13/SIM or e-SIM. (Conditions apply)
- 20. A2P SMS Service A2PSMS (Application-to-Person Short Message Service) is a method of sending automated text messages from applications to individuals' mobile devices. It serves as a reliable and efficient communication channel for businesses, organizations, and service providers. A2P SMS allows for a wide range of uses, including customer engagement, marketing campaigns, transactional updates, appointment reminders, and more.
- 21. A2P SMS TARIFF SlNo Push SMS per Month SMS Charge Paisa/ SMS DLT Scrubbing Charge On Net Off Net 1 <50,000 ₹6,500/- flat 1.6 2 50,000 < 1 Crore 9 9.2 1.6 3 1 Crore < 10 Crore 8.1 8.2 1.5 4 10 Crore < 50 Crore 7.8 8 1.3 5 50 Crore < 100 Crore 7.4 7.7 1.2 6 100 Crore < 150 Crore 7.4 7.7 1.1 7 > 150 Crore 7.4 7.6 0.9 GST Extra
- 22. OBD CAMPAIGN SERVICE AnOutbound Dialing (OBD) campaign is a marketing strategy that involves automated outbound phone calls to a targeted list of phone numbers. OBD campaigns are commonly used by businesses to reach out to a large number of customers or prospects quickly and efficiently. The OBD system typically utilizes computerized systems and software to initiate and manage the outbound calls. It can be integrated with customer databases or CRM (Customer Relationship Management) systems to access relevant customer information and personalize the calls. Tariff: 50 Paise for 30 Second Call
- 23. VNO (Fixed andMobile) A Virtual Network Operator (VNO) is a telecommunications company that does not own its own network infrastructure but rather leases network services from existing network operators (NOs). VNOs essentially act as intermediaries between NOs and customers, providing mobile services under their own brand. VNOs offer a range of mobile services, including voice calls, text messaging, and data plans, to their subscribers. They differentiate themselves from NOs by targeting specific customer segments or niche markets, offering tailored services, competitive pricing, and specialized value-added features.
- 24. FTTH BROADBAND FTTH (Fiber-to-the-Home)service refers to a telecommunications technology that provides high- speed internet, television, and telephone services by utilizing fiber optic cables that extend directly to individual homes or buildings. With FTTH, the entire network connection is fiber-based, ensuring fast and reliable connectivity. Plans as low as ₹329/- per month (Conditions Apply)
- 25. FTTH (RWA SCHEME) Residents'Welfare Associations or Apartments Owners Associations (RWA/AOA) can avail discounted tariffs for Fiber-to-the-Home (FTTH) services when they assume the responsibility of capital expenditure (CAPEX) and operational expenditure (OPEX) associated with the installation and maintenance of a GPON network within the apartment premises. Up to 50% discounts (Conditions Apply)
- 26. VPN SERVICES VPN overBroad Band (VPNoBB), VPN over FTTH (VPNoFTTH) and VPN over GSM (VPNoGSM) services are available as cost effective alternative to Point-to Point Leased Circuit. Contact EB Cell for commercials.
- 27. SPECIAL SERVICES 03 INServices, ISDN, Satellite Phone, Retail Push SMS,, Enterprise Wi-Fi, IDC, Centrex, EPABX etc..
- 28. WIRELINE IN SERVICES UANServices: Universal Access Number Premium Rate Service Toll Free Services Virtual Private Network
- 29. TELEVOTING SERVICE Televoting isunique service used in collecting public opinion. A user who wishes to vote, can dial the specific voting number to register his vote of choice. Televoting is possible from STD barred phones also. Televoting is a more cost-effective method of democratic deliberation as it does not require the participants/voter to meet in person. Televoting numbers are 13-digit number : 1803-424-ABCD-XY (no charge to voter, service subscriber to pay) 1861-424-ABCD-XY (unit pulse charge to voter) 1862-424-ABCD-XY (two pulse charge to voter)
- 30. IP CENTREX SERVICE AllIndia IP Centrex allows small and medium size enterprises to deploy PABX/ CUG service without really installing system physically in their premises. IP Centrex has no limitation of Zone/Circle. It is PAN India Service. A customer can have a PAN India IP Centrex i.e. numbers anywhere in the country can be brought into a single Centrex group. Each member of the group can access the other by dialing a short code.
- 31. ISDN SERVICES ISDN (IntegratedServices Digital Network) is a telecommunications network technology that enables the transmission of digital voice, data, and video signals over existing copper telephone lines. It was developed as a replacement for traditional analog telephone systems and introduced a range of advanced features and capabilities.
- 32. ISDN SERVICE TARIFF GSTExtra Particulars Basic Plan Plan- 5000 Plan- 10000 Plan- 20000 Plan- 50000 Plan- 100000 Plan- 200000 Plan- 300000 Registration Charges in Rs. Nil Nil Nil Nil Nil Nil Nil Nil Advance Security Deposit(Refundable) (Rs.) 10,000 10,000 10,000 10,000 10,000 10,000 10,000 10,000 Installation Charges (in Rs.) 3000 3000 3000 3000 3000 3000 3000 3000 Monthly Modem Rental,if provided by BSNL(Rs.) 500 500 500 500 NIL NIL NIL NIL Fixed Monthly Charges per E1(in Rs.) 2500 2500 2500 2500 2500 2500 2500 2500 Plan charges ( in Rs. ) 0 5000 10,000 20,000 50,000 1,00,000 2,00,000 3,00,000 Free Local +STD calls (worth Rs.) 0 5000 10,000 20,000 50,000 1,00,000 2,00,000 3,00,000 Call Charges for 60 Sec Pulse local +STD(Rs./min) 0.90 0.80 0.75 0.70 0.65 0.60 0.52 0.45 Call Charges for 30 Sec Pulse local +STD(Rs./min) NA 0.90 0.80 0.75 0.70 0.65 0.57 0.50 Call Charges for 1 Sec Pulse local +STD(Rs./min) NA NA 1.20 1.08 0.96 0.84 0.72 0.60 Free ISD calls worth(Rs.) 0 0 0 0 0 0 0 0
- 33. RETAIL BULK PUSHSMS SERVICE Pre-Paid Bulk Push SMS Service. Self service portal One Time-Registration Affordable Plans API Support Visit https:.//bulksms.bsnl.in for details and registration
- 34. RETAIL PUSH SMSTARIFF Scrubbing Charge and GST Included Recharge Validity & Rate (Paise/SMS) 30 90 180 365 ₹ 1,000 9200 Not applicable ₹ 2,000 18300 ₹ 5,000 45800 ₹ 10,000 91700 ₹ 20,000 183300 ₹ 50,000 478200 ₹ 1,00,000 999900 869500 833300 800000 ₹ 10,00,000 10476200 9090900 8695600 8333300 ₹ 25,00,000 26190500 22727200 21739100 20833300 ₹ 40,00,000 41904800 36363600 34782600 33333300 ₹ 50,00,000 52380900 45454500 43478200 41666600 ₹ 1,00,00,000 119565200 100000000 95238000 90909000 ₹ 5,00,00,000 597826100 500000000 476190400 454545400
- 35. WaaS (Wi-Fi as aService) Enterprise Wi-Fi Service in 100% OPEX Mode 0% CAPEX Suitable for Campus, Malls etc. Affordable Plans Contact EB Cell for details
- 36. IDC SERVICES: NextGen BSNLoffers Best-in-Class datacenter and cloud services in partnership with NextGen Trust, transparency and reliability Benefit from the G2G Model. BSNL is a 100% Govt of India enterprise Proven experience in handling large Government / PSU clients Highest levels of data security Single window for IT and connectivity requirements Enterprise class service SLAs https://nxtgen.com/datacenter-services
- 37. IDC SERVICES AWSOutPost AWS OutPost Services through KELTRON, a Government of Kerala Enterprise Datacenter in Kerala Access to all AWS Services with low latency Contact EB Cell for details https://aws.amazon.com/outposts/
- 38. GSPS BSNL’s GSPS alsocalled Global Satellite Phone Service, provides voice communication and messaging from any part of the globe. However, presently, the services will be available within India only. It is a ubiquitous service, hence can be used from all part of the country including territorial water. It is being provided through world’s most advanced satellite communications network working on Inmarsat I-4 F2 satellite located at 63.90° East. Contact EB Cell for details
- 39. SaaS 04 Enterprise ManagedVoice and SMS Services through SaaS Platform installed by SaaS Provider
- 40. SaaS Architecture Software asa Service (SaaS) is a cloud computing model that provides software applications over the internet on a subscription basis. Instead of installing and maintaining software locally on individual computers or servers, SaaS allows users to access and use the software through a web browser. In the SaaS model, the software is hosted by a third-party provider who handles all the infrastructure, maintenance, security, and updates. Users can typically access the software from any device with an internet connection, making it highly flexible and accessible. BSNL has empaneled companies to provide communication service over SaaS Platform. Prudent Technologies is our SaaS Provider
- 41. SaaS Business Model Softwareas a Service (SaaS) Provider will run the application on their server installed at Palarivattom Telephone Exchange Telecom facilities like SMPP Port, SIP Trunk are provided to the SaaS Application SaaS Provider is only eligible for the share fixed solution charge. Tariff of telecom services will be fixed by BSNL. INTERNET IP Phone IP Phone IP Phone Customer SaaS (CPaaS) Application Servers CRM/ERP Server A P I A c c e s s Call Center DLT SMSC iSBC For GSM SIP NGN NGN SIP N G N S I P T r u n k fo r M a n a g e d V o ic e S e r v ic e s , O B D e t c GM SIP Trunk for Managed Voice Services SMPP Receive Port for Long Code P2A SMS Services SMPP Send Port for A2P SMS Customer Management Portal Https://cpaas.bsnl.co.in Telephone Exchange Palarivattom Ernakulam, Kerala
- 42. ENTERPRISE MANAGED SMS Suitablefor large organisations require to send transactional and promotional SMS to their customers. CRM/ERP API Support SMS Delivery success rate upto 96% Tariff based on delivery 99.9% availability 24x7 support through SaaS Provider
- 43. HOSTED CONTACT CENTER Ahosted contact center, also known as a cloud contact center or virtual contact center, is a customer service solution that is delivered and managed through a cloud-based platform. In a traditional contact center setup, businesses would have to invest in and maintain their own infrastructure, including servers, software, and telephony equipment. However, with a hosted contact center, the infrastructure and software are provided and maintained by a third-party service provider. We provide this service over our SaaS Platform
- 44. NUMBER PRIVACY SERVICE NumberPrivacy Service refers to a service that helps individuals or organizations protect the privacy of their phone numbers. It is designed to prevent the disclosure or exposure of personal or business phone numbers to the public or unwanted parties. Potential users are Amazon, Uber, Swiggy etc. We provide this service over our SaaS Platform
- 45. CLICK2CALL SERVICE "Click2Call" isa service that enables users to initiate phone calls with a simple click or tap, typically through a web-based interface or application. It allows users to initiate calls by clicking on a phone number displayed on a website, in an email, or within a mobile app, without the need to manually dial the number on their physical phone. We provide this service over our SaaS Platform
- 46. VIRTUAL PBX SERVICE Avirtual PBX (Private Branch Exchange) service, also known as a hosted PBX or cloud PBX, is a phone system that operates in the cloud rather than being hosted on-premises. It allows businesses to have a feature-rich phone system without the need for expensive hardware or dedicated infrastructure. We provide this service over our SaaS Platform
- 47. NUMBER MASKING SERVICE Numbermasking services are communication solutions that allow businesses or individuals to hide their real phone numbers when making or receiving calls or sending SMS messages. Instead of displaying the actual phone number, a temporary or virtual number is used as a substitute, masking the true identity of the caller or sender. Required by delivery services companies, Uber,Ola, Amazone etc. We provide this service over our SaaS Platform
- 48. EB CELL CONTACTS NameDesignation E-Mail Mobile No. Deepa P C DGM (EB) deepapc@bsnl.co.in 944 7521300 Jayasri Suresh AGM (EB) agmebekm@bsnl.co.in 9446300050 Raghunath M D Key Account Manager (EB) mdraghunath@bsnl.co.in 9446076060 Seena Symon Key Account Manager (EB) seena_symon@bsnl.co.in 9449002183 Divya P J Key Account Manager (EB) divyapj@bsnl.co.in 9447744096 Garshia N J Key Account Manager (EB) garshiasajey@bsnl.co.in 9446052468 Prathibha S Key Account Manager (EB) prathibha.bsnl@bsnl.co.in 9446535552 Jins Thomas Key Account Manager (EB) jinsthomas1@bsnl.co.in 9486109501 Sukhbir Kaur JE(EB)
- 49. DIVISION –KAM MAPPING DivisionKAM E-Mail Mobile No. Adimaly Seena Symon seena_symon@bsnl.co.in 9449002183 Angamaly Divya P J divyapj@bsnl.co.in 9447744096 Aluva Divya P J divyapj@bsnl.co.in 9447744096 Central Garshia N J garshiasajey@bsnl.co.in 9446052468 Kolenchery Seena Symon seena_symon@bsnl.co.in 9449002183 Kochi Jins Thomas jinsthomas1@bsnl.co.in 9486109501 Muvattupuzha Seena Symon seena_symon@bsnl.co.in 9449002183 Perumbavoor Divya P J divyapj@bsnl.co.in 9447744096 Peerumedu Seena Symon seena_symon@bsnl.co.in 9449002183 Paravur Divya P J divyapj@bsnl.co.in 9447744096 Palarivattom Prathibha prathibha.bsnl@bsnl.co.in 9446535552 Thodupuzha Seena Symon seena_symon@bsnl.co.in 9449002183 Thrippunithura Prathibha prathibha.bsnl@bsnl.co.in 9446535552 Lakshadweep Raghunath M D mdraghunath@bsnl.co.in 9446076060
- 50. 94 Cr. Target 125.4 Cr. Achievement 10/5 GoldAccount (Revenue> ₹10 Lakh/annum) TARGETS AND ACHIEVEMENT FOR FY 2022-23
- 51. EB TARGET FORBas for FY 2023-24 BA TARGET ALAPPUZHA 9 KOZHIKODE 21 ERNAKULAM 137 KANNUR 10.5 KOLLAM 13.5 KOTTAYAM 19 MALAPPURAM 15 PALAKKAD 10.5 PATHANAMTHITTA 11 TRISSUR 31 THIRUVANANTHAPURAM 78.5 THIRUVANANTHAPURAM CO 10 TOTAL 366
- 52. 137 Cr. Target 53.7 Cr. CurrentAchievement 10 Gold Account target TARGETS FOR FY 2023-24
- 53. EB LEAD MANAGEMENTPORTAL http://10.44.4.31/eb/log.php User Name : HRMS Number Password : HRMS Number
- 54. CREDITS: This presentationtemplate was created by Slidesgo, including icons by Flaticon, and infographics & images by Freepik. THANKS! Do you have any questions? RAGHUNATH M D SDE(EB) (Key Account Manager) mdraghunath@bsnl.co.in +91 9446078900,+91 9446076060