1. Draft List of Requirements
Following are the core requirements each of which will be entertained while doing our
project work.
Id Requirement Priority Source
There should be so
REQ 1. High Outlet Center
me mechanism to record booking details.
Outlet user needs a printed copy of booking details
REQ 2. High Outlet Center
for office use.
Outlet user and collection van person need a report
of bookings to be collected by which they can fairly
REQ 3. High Outlet Center
handover/collect packets and cash from Outlet
center to the collection van.
Outlet center’s operation can not be stopped due to
non connectivity of Internet connection. So system
REQ 4. Low Outlet Center
should record transaction locally and upload when
connected.
While de-loading (Inbound De-manifestation)
Operations department need support for De- Operations
REQ 5. Medium
manifestation like automatically verification of Department
complete delivery.
Support for making Outbound Manifestation sheet
(Plastic bag, Red box, White bag). Letters and
documents are contained in Plastic bags, Other
heavy weight packets are contained inside white
bags and heavy weight but sensitive items are Operations
REQ 6. High
contained inside a Red box during transportation. Department
While loading (outbound) Operation department
need to record that which packet is placed in
which bag/box. And this information should be
accessible online.
Operation department need to record delayed Operations
REQ 7. Medium
shipments for the sake of later processing. Department

2. Operations department need to view information Operations
REQ 8. Medium
about General Courier to manage them. Department
Operations department have to process all pick up
Operations
REQ 9. requests arrived from different channels. For this it High
Department
has to view all pick up requests.
General courier has to print his delivery sheet
before going to deliver packets. He needed an Operations
REQ 10. High
already automatically filled sheet with entries like Department
Name, Address and phone number of consignees.
On retuning from field after delivering shipments
General courier have to enter proof of delivery
details against each shipment like Receiver’s name
Operations
REQ 11. and Receiving time. Or he has to enter reason of High
Department
undelivered packets like Not such address, Sunday
close and consignee did not accept. These details
should be uploaded for the sake of online tracking.
Operations
REQ 12. System should provide facility of Online tracking. High
Department
Registered customer can view his billing record Accounts
REQ 13. Medium
online. Department
Customer can demand quotation online by just
Operations
REQ 14. giving details like Source, Destination. Weight, High
Department
Volume and mode of delivery.
Details about different type of packages offered by Operations
REQ 15. High
the company should be available online. Department
Registered customer can place a pick up request Operations
REQ 16. Low
online. Department
Customer services department has to view
shipment booking record for the sake of giving
REQ 17. Medium CSD
answers to customer’s queries about their
shipments.
CSD has to place online pickup request on behalf
REQ 18. Medium CSD
of the customer.
REQ 19. IT department have to manage employee account High IT Department

3. over the system.
IT department have maintain data so it have to
REQ 20. Delete old obsolete customer records and create Low IT Department
back ups.
Managing server (maintaining and securing) is also
REQ 21. the responsibility of IT Department. So system High IT Department
should give privilege to IT department to do so.
System should provide mechanism to issue bills to Accounts
REQ 22. High
the registered customers. Department
There should be some mechanism to maintain Accounts
REQ 23. High
customer’s accounts. Department
There should be some mechanism to record office Accounts
REQ 24. Low
expenses. Department
There should be some mechanism to record
Accounts
REQ 25. compensation given to the customer in respect of Low
Department
Damage/Loss to their shipment.
Total sales record should be accessible online. For
Accounts
REQ 26. the sake of verification of amounts received from High
Department
outlet centers.
Customer accounts details should be accessible Sales/Retail
REQ 27. High
online. Department
Sales/Retail department and Sentiment
department has to offer different packages online, Sales/Retail
REQ 28. Medium
so there should be some mechanism to upload Department
packages details on the web.
There should be some mechanism to issue Sales/Retail
REQ 29. Low
discount coupons online. Department
There should be some mechanism to record
booking details of Sentiment Shipments. And these Sentiment
REQ 30. High
bookings can be canceled until the shipment is not Department
dispatched.
There should be some mechanism to record all
Administration
REQ 31. requests to purchase office equipment generated by Low
Department
different departments.

4. There should be some mechanism to record all Administration
REQ 32. Low
details of purchasing. Department
There should be some mechanism to maintain HR
REQ 33. High
employee records. Department
There should be some mechanism to manage HR
REQ 34. Medium
departmental complaints and queries. Department
REQ 35 System should enforce security constraints. High IT Department