Discussion Question  The school leadership position is as much a people job as it is a paper job. Describe at least three ways school leaders build relationships with internal and external stakeholders. Consider the ELCC standards as part of your response.  (250-500) Case Study: Impatient Parents As the assistant principal at a high school, you are presented with the following situation: One morning, Mrs. Lemming, the mother of a sophomore student at your school came to the front office and demands to see the principal. She believes her daughter is being harassed by another classmate and wants the school to take immediate action. As a formality, the front office receptionist asks Mrs. Lemming if she has a scheduled appointment, which seems to upset her and she simply replies, “Really?” The receptionist shares that the principal is currently unavailable due to a meeting off campus and asks if she would like to speak with you, the assistant principal, instead. Mrs. Lemming begins to raise her voice in anger stating she is being given the runaround. She states that she emailed her daughter’s geometry teacher last night, but did not receive a response. The young man allegedly harassing her daughter is a student in the same class. She tells the receptionist that she only has 10 minutes to talk so that she can leave and not be late for work. The receptionist retrieves the visitor’s binder from the corner of the counter and asks Mrs. Lemming to sign in. While she signs in, the receptionist heads to your office down the hallway to see if you are available. Before she makes it to your office door, you meet each other in the hallway. The receptionist asks if you are available to talk with a parent. Simultaneously, she walks into the office after you and closes the door so that she can brief you of her interaction with the parent privately. Shortly thereafter, the receptionist exits your office and heads back to the front desk. The receptionist welcomes Mrs. Lemming back to your office to meet with you. She enters your office and states to you that she’s still upset about not hearing back from the teacher. You introduce yourself, offer her a seat, and ask her to explain the reason for her visit. She shares hurriedly that another student is harassing her daughter both in class and outside of class. Mrs. Lemming explains that for over a week, there have been phone calls without voicemails to her daughter’s cell phone and random text messages from phone numbers that are not in her daughter’s contact list. Yesterday, her daughter came home and said a male student in her geometry class laughed at her along with his friends for no known reason. During the same class period, this young man insulted the way her daughter was dressed. The mother believes this boy, who is also a neighbor on their street, is the same one who has been contacting her daughter anonymously on her cell phone. You explain to Mrs. Lemming that you would like to meet with her, her ...

1. Discussion Question
The school leadership position is as much a people job as it is a
paper job. Describe at least three ways school leaders build
relationships with internal and external stakeholders. Consider
the ELCC standards as part of your response.
(250-500)
Case Study: Impatient Parents
As the assistant principal at a high school, you are presented
with the following situation:
One morning, Mrs. Lemming, the mother of a sophomore
student at your school came to the front office and demands to
see the principal. She believes her daughter is being harassed by
another classmate and wants the school to take immediate
action. As a formality, the front office receptionist asks Mrs.
Lemming if she has a scheduled appointment, which seems to
upset her and she simply replies, “Really?” The receptionist
shares that the principal is currently unavailable due to a
meeting off campus and asks if she would like to speak with
you, the assistant principal, instead.
Mrs. Lemming begins to raise her voice in anger stating she is
being given the runaround. She states that she emailed her
daughter’s geometry teacher last night, but did not receive a
response. The young man allegedly harassing her daughter is a
student in the same class. She tells the receptionist that she only
has 10 minutes to talk so that she can leave and not be late for
work.
The receptionist retrieves the visitor’s binder from the corner of
the counter and asks Mrs. Lemming to sign in. While she signs
in, the receptionist heads to your office down the hallway to see

2. if you are available. Before she makes it to your office door,
you meet each other in the hallway. The receptionist asks if you
are available to talk with a parent. Simultaneously, she walks
into the office after you and closes the door so that she can
brief you of her interaction with the parent privately. Shortly
thereafter, the receptionist exits your office and heads back to
the front desk.
The receptionist welcomes Mrs. Lemming back to your office to
meet with you. She enters your office and states to you that
she’s still upset about not hearing back from the teacher. You
introduce yourself, offer her a seat, and ask her to explain the
reason for her visit.
She shares hurriedly that another student is harassing her
daughter both in class and outside of class. Mrs. Lemming
explains that for over a week, there have been phone calls
without voicemails to her daughter’s cell phone and random text
messages from phone numbers that are not in her daughter’s
contact list. Yesterday, her daughter came home and said a male
student in her geometry class laughed at her along with his
friends for no known reason. During the same class period, this
young man insulted the way her daughter was dressed. The
mother believes this boy, who is also a neighbor on their street,
is the same one who has been contacting her daughter
anonymously on her cell phone.
You explain to Mrs. Lemming that you would like to meet with
her, her daughter, and the geometry teacher. You ask for a time
when she is available to meet. She tells you that she may not
have time to meet again any time soon. Instead, she says she
expects you to take care of the situation because she does not
want her daughter to be harassed while at school, especially
right under the teacher’s nose. She abruptly stands up, says she
is already late for work, and needs to leave. You promise her
that you will follow up with her soon on the matter.
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