I am currently working towards my CIPD level 5, whilst working as a full time senior supervisor within a fast paced working environment. My managerial experiences within retail has allowed me to gain valuable knowledge in HR and has enabled me to become HR responsible. Through this experience I have gained valuable knowledge in: - • Assisting in disciplines, live warnings and behavioural meetings • Updating absence records • Inputting payroll • Preparing a variety of HR management reports and documents • Becoming a representative for all employees • Delivering appraisals • Screening CV’s and pulling the most relevant CV’s from the applicants • Maintaining files and electronic records confidentially • Assisting and completing the recruitment process • Maintaining calendars and meeting schedules I have a lot of experience of Microsoft Office and can easily maintain databases, type letters, reports and manage confidential information. I am a quick learner, self- motivated and am confident that I could develop in the role to exceed your expectations. I am very keen to further my career development and although I have been extremely happy working for my current employer, I would like to expand my horizons and work within HR to enable me to develop my career in this industry. I am an excellent team player, very discreet and tactful which I think is a prerequisite for working in HR. I am willing to relocate as I am extremely passionate about furthering my career into HR and would love the opportunity to enhance my skills and climb up the ladder within a great organisation.

1. Danielle Cole
3 The Banks, Kilsby, Rugby
Warwickshire, CV23 8XA
01788 823730 / 07799 664049
danielle.cole87@gmail.com
Professional Profile:
My career to date has allowed me to develop an expert and highly transferable skill-set in top-end
customer service and operational retail management, owing to the variety of roles undertaken within
across organisations in the fashion retail sector.
Now looking to enhance my skills set learnt from Retail into t he Human resourcing industry, currently
studying for my level 5 CIPD, to combine this knowledge and experience with my passion for the Human
Resourcing industry I am looking to undertake a fresh professional challenge and use this as an
opportunity for further development.
Core Competencies:
 Currently studying my level 5 CIPD in Human Resources Management
 Excellent communication skills, both written and verbal, to a wide range of individuals at all levels.
 Absolute focus on the customer experience, improving service to secure repeat business.
 Strong leadership skills using an organised and diligent approach.
 Monitoring staff performance and providing coaching and motivation to ensure the achievement of goals.
 Experienced in managing and improving sales and profit; involved in store development and merchandising
across various branches.
 Competent IT skills, including bespoke in-house systems and Microsoft Office Suite.
 Full UK Driving Licence.
Employment History:
December 2014 – Present: Monsoon Accessorize – Senior Supervisor (HR administration responsible)
 Responsible for all HR issues within the store from: -
• Assisting in disciplinary, live warnings and behavioural meetings
• Updating absence records
• Inputting payroll
• Preparing a variety of HR management reports and documents
• Becoming a representative for all employees
• Delivering appraisals
 Conducting interviews
• Screening CV’s and pulling the most relevant CV’s from the applicants
• Maintaining files and electronic records confidentially
• Assisting and completing the recruitment process
• Maintaining calendars and meeting schedules
 Administration duties: -
 Creating and maintaining filing confidential information
 Setting up databases and spreadsheets
 Setting up meeting rooms
 Involvement in minute taking
 Letter writing
 Cashing up
 Communicating daily with the Area Manager and Regional Manager.
 Merchandising new stock and ensuring that displays and fixtures comply with the company guidelines.
 Delivering targets and motivating myself and staff members to achieve them.
April 2013 – November 2014: H&M – Department Manager
 Hr Responsibilities
 Delivering appraisals
 Conducting interviews
 Assisting with disciplinary and behavioural meetings
 Processing and completing all of the recruitment process from induction to leaving
 Confidentially maintaining flies and records

2.  Updating payroll and holiday rotas
 Recruiting employees
 Creating and advertising jobs on jobs boards
 Responsible for leading up to 20 employees; monitoring performance and motivating the team to achieve
set targets.
 Ensuring the delivery of excellent customer service on the sales floor, in the fitting room and at the cash
desk.
 Ensuring that merchandise is displayed in accordance to the company guidelines, promotional activity and
seasonal trends together with the visual team.
 Recruiting, training and developing Sales Advisors together with the Store Manager.
 Planning staff schedules and organising the department to meet the needs of H&M to maximise profitability.
September 2012 – April 2013: H&M – Sales Advisor
Providing full cycle sales and merchandising support on the shop floor, ensuring to deliver outstanding customer
service at all times.
January 2012 – July 2012: George – Assistant Buyer, Children’s Essentials & Knitwear (Temporary)
 Responsible for department sample and administration management.
 Administrating information such as lab dips, gold seals, approvals and amendments.
 Responsible for the best and worst sellers on a weekly and monthly basis.
 Preparing key department meetings from selection to product reviews.
 Developing and demonstrating excellent knowledge of marketing strategies and customer and competitor
profiles.
 Managing PR samples, administrating marketing and trading information for up and coming marketing and
press pieces.
May 2011 – January 2012: Klickers Hair Salon – Receptionist
January 2011 – June 2011: New Look Head Office – Buyer's Administrator, Tall & Maternity Department
 Responsible for raising and amending purchase orders i.e. colours, quantities, suppliers, date amendments
for delivery and cancelling the relevant orders from the prints.
 Chasing suppliers, ensuring that buyer authorisations were up to date and supplying purchase orders for
assistant buyers.
 Using a wide range of systems to handle orders such as Editrack and iLook.
 Participating in fit sessions, order signings and other meetings.
 Sourcing various samples from fit to production and reference samples.
 Developing critical paths and commitment reviews.
 Tasked with handling the re-organisation of the range room.
 Communicating with the DC to either hold stock, or on various requirements for labelling, stickers and
Kimball’s.
 Setting up RP meetings and collection review meetings.
 Liaising with the Buyer to authorise garments to enable suppliers move forward in transferring stock over.
April 2010 – December 2010: Brownsover Hall Hotel – Receptionist
June 2009 – April 2010: Dorothy Perkins – Sales Assistant
November 2009 – December 2009: Harrods, Menswear Accessories Buying Department – Work
Experience
 Working within the accessories department supporting their purchasing duties.
 Raising orders and completing competitive shop reports.
 Creating mood boards for the latest SS10 accessories.
 Completing spreadsheets for online competitors.
 Organising the filing system and undertaking any required ad hoc administration duties.
Education:
2009: University of Northampton – BA in Fashion Marketing, 2:2
2006: Warwickshire College – AVCE DDC (Business and ICT)
2003: Ashlawn School
 NVQ Pass, Equivalent to 4 Cs (ICT)
 4 GCSEs, including Mathematics, English, History and Textiles
References Are Available on Request.