This document contains personal and educational details of Pontsho Glen Khumalo, including his name, date of birth, addresses, qualifications, skills, work experience and references. Khumalo has a National Diploma in IT from Tshwane University of Technology and certifications including MCP and MCSA. He has over 3 years of experience as a Junior System Administrator at IBM, where his responsibilities include resolving support issues, system administration and monitoring, and engaging in knowledge transfer.

1. PERSONAL DETAILS
Surname: Khumalo
First Names: Pontsho Glen
Date of Birth: 03/06/91
Identity Number: 9106035306089
Postal Address: 578 Block PP2 Soshanguve , Pretoria
Physical Address: 578 Block PP2 Soshanguve , Pretoria
Cell Phone No: 071 996 9486 E-mail pontshoglen@gmail.com
Gender: Male
Marital Status: Single
Nationality: South African
Home Language: N.Sotho
Health: Excellent
Other Languages: IsiZulu& English
Alternative Contact 073 2988 144
TERTIARY EDUCATION
Institution: Tshwane University of Technology
Course: National Diploma - IT (Communication Networks)
Student No: 210168389
Major Subjects Communication Networks & Distributed Systems
Status: Completed
Date Obtained : September 2015
Institution: Boston City Campus & Business College

2. Course: MCP ,MCSA
Certification number: F752-8887
Subjects Passed:
MCP -Installing and Configuring Windows Server 2012 &
Administering Windows Server 2012.
NB!! Currently busy with – (Configuring Advanced Windows Server
2012 R2 Services) Exam to obtain MCSA Windows Server 2012
Date Obtained : 07/06/16
Status: Completed
HIGH SCHOOL EDUCATION
Institution: M.H Baloyi Technical Secondary School
Highest Grade Passed: 12
Year: 2009
CAREER OBJECTIVE
In the commission of my skills and knowledge I seek to fulfill my potential by
embracing challenges and adding value to the business entity. I seek to be part of
the forward thinking environment with the ability to recognize individual’s
contribution to the success of the business entity.
SKILLS AND COMPETENCIES
Good communication skills ,Written and verbal Written and verbal communication
Windows Server 2012 ,Windows 7/8,Linux Redhat OS , Active Directory
Strong knowledge on Computer Networks & Protocols Including but not limited to TCP/IP, WAN, LAN,
DHCP, DNS, VLANS, FIREWALL, VPN, FTP, SMTP, CLOUD TECHNOLOGY, etc.

3. Ability to multitask and make timely and sound decision
Adhere to principles and value
Ability to work independently and in a Team based environment
Attention to details
Time management
SKILLS MATRIX
Skill
Skill/Software Months of
experience
Last Used Level
LINUX REDHAT OS
24 Current 3
WINDOWS 7/8
48 Current 3
WINDOWS SERVER 2012
3
17-06-2016
2
JAVA
12 30-06-2013 2
PACKET TRACER 6 17-07-2015 2
SERVER MANAGER
3 17-06-2016 2
TROUBLESHOOT ,DIAGNOSE
AND RESOLVE CUSTOMER
ISSUES OR REQUESTS
12 Current 2

4. VIRTUALIZATION
12 Current 3
HYPER-V 3 03/06/16 2
IBM MAINFRAME SYSTEM 12 Current 2
IBM LOTUS NOTES 12 Current 2
INCIDENT MANAGEMENT
APPLICATIONS
12 Current 3
MICROSOFT OFFICE 48 Current 3
WORK EXPRINCE
Employer: IBM
Position: Junior System Administator
Start Date 09/29/14
End Date: Current
Job Description:
• Logging incidents/request on Remedy/Maximo/Citrix application
,providing accurate resolution as required
• Resolve 1st
and 2nd
line support issues in accordance with SLA's
• Performing administration duties and ensure documentation is updated in
time.
• Update team-leader or operational manager immediately of any
unresolved issues ,escalations ,general issues
• Monitoring systems effeciently.
• Supporting the roll-out of new applications
• Evaluate and modify systems performance
• Work with business and technical team to enhance system service.
• Engaging on formal and informal knowledge transfer with seniors
REFERENCES
Company Name Contact Person Position Contact Numbers

5. Tshwane University of
Technology
Mr Z.Mapundu Lecture
012 389
9268/Cell 072
7675 740
IBM Phemelo Legae
Senior System
Engineer
071 862 5231
Phemelo@za.ibm.
com