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End-to-End Experience
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Factors affecting innovation strategy
Internal environment

Organisational
context

Innovation
Strategy
Technology
evolution

National ,
Regional &
Industry
context

External environment

Integrative mechanisms

Generative mechanisms

Corporate
Strategy
Our Value Proposition
Business
Value

Innovation
Frontier

Enhancement

• Wireless Applications
• Bluetooth
• IT Strategy Consulting
• Business Intelligence

Utility

• Collaborative Commerce

• Process & Change
Management Consulting

• Mobile Enhancements
• Consumer Portals
• Infrastructure Management
• eSecurity

• Dealer Management System
• SCM/CRM

• ERP Applications
• Employee Self Service Portals

Effectiveness Focused

Efficiency Focused

Relationship Complexity

Competitive
Advantage Focused
Diagram – PowerPoint2002

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Title

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Diagram
1

2

3

ThemeGallery is a
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mall developed by
Guild Design Inc.

ThemeGallery is a
Design Digital
Content & Contents
mall developed by
Guild Design Inc.

ThemeGallery is a
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Content & Contents
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Guild Design Inc.
Diagram
2001

2002

2003

2004
Progress Diagram

Phase 1

Phase 2

Phase 3
Block Diagram
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Title

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Concept

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3-D Pie Chart

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Marketing Diagram

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Contents

1

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Reality

Describe a vision of company or
strategic contents.

Identity

Describe a vision of company or
strategic contents.

Reality

Creativity

Describe a vision of company or
strategic contents.

Identity

Creativity
Diagram
Text
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Text
• Description of the
contents
• Description of the
contents
• Description of the
contents

• Description of the
contents

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mall developed by
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3D Pie Chart
Products

Service

Description of the contents

Description of the contents

Text
Technology
Description of the contents

Market
Description of the contents
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Contents01

18.5%

Contents02

17.5%
8.7%

Contents03

23.6%

Contents04

63.6%

Contents05

84.3%

Contents06
0%

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100%
Diagram
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Contents mall developed by Guild Design Inc.

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• Description of the contents
• Description of the contents

• Description of the contents
• Description of the contents

• Description of the contents
• Description of the contents
Diagram
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1. Description of the
company’s products

1. Description of the
company’s products

1. Description of the
company’s products

2. Description of the
company’s business

2. Description of the
company’s business

2. Description of the
company’s business

3. Description of the
company’s technology

3. Description of the
company’s technology

3. Description of the
company’s technology

4. Description of the
company’s contents

4. Description of the
company’s contents

4. Description of the
company’s contents

ThemeGallery is a Design Digital Content &
developed by Guild Design Inc.

Contents mall
Diagram
Before

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Description of the
contents

Description of the
contents

After
ThemeGallery is a Design
Digital Content & Contents
mall developed by Guild
Design Inc.

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Digital Content & Contents
mall developed by Guild
Design Inc.
Diagram
• ThemeGallery is a Design Digital Content & Contents mall
developed by Guild Design Inc.

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contents

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contents

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contents
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Step 2

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- Description of the sub contents

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here

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- Description of the sub contents
Diagram
Description of the contents

Positioning
Description of the
contents

Description of the
contents

Products

Marketing
Plan

Targeting

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Content & Contents mall developed by
Guild Design Inc.
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of the
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ThemeGallery is a
Design Digital Content
& Contents mall
developed by Guild
Design Inc.
PERSPECTIVE 2020: KEY MESSAGES
The decade in review

An unparalleled impact on
Indian economy in the last ten
years

Transforming business,
transforming India

Significant returns to all
stakeholders

Shifting customer needs and
delivery

A large unfinished agenda
remains

An agenda for action

Global economic crisis will
have a far-reaching and as yet
uncertain impact

31
PERSPECTIVE 2020: KEY MESSAGES
The decade in review

Demographic shifts will fuel the
growth of new sectors, markets and
service lines

Transforming business,
transforming India

The promise of technology to create
new opportunities needs to be
balanced by the risk of erosion in core
markets

Shifting customer needs and
delivery

An agenda for action

32

India can become a global innovation
hub and own business systems in at
least three areas

ICT-enabled solutions can drive socioeconomic inclusion of 30 million
citizens each year
AN AGENDA FOR ACTION ANCHORED ON A
5-FOLD VISION
•Intellectual property framework
(especially enforcement)
•Centers of Excellence
•Entrepreneurship

•Primary and
tertiary
education
quality and
scale up
•Curriculum
and faculty
development

•Reinvented business models
•New verticals, geographies and
customer segments

Building
Catalysing
India as a
growth
preeminent
beyond
innovation
today’s core
5
1
hub
markets
Five
Developing a
Establishing
4 themes 2
high caliber
India as a
talent pool of
3
trusted global
over 4 million
hub for
people
professional
Harnessing
services
ICT for inclusive
growth
•ICT solutions for healthcare, education,
financial services, public services

33

•Winning through the downturn

•Connectivity and access (e.g., broad-band
rollout)
•Soft infrastructure (e.g., IT literacy)

•Improved
infrastructure (e.g.,
satellite townships)
•Corporate
governance
•National security
•Robust domestic
demand
•Global branding
Slide Title Placeholder
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Title
TOMORROW
TODAY

Lorum
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Quality Excellence – Setting
International Benchmarks
PCMM
Level 5

TL 9000

Six Sigma

SEI-CMM
Level 5

ISO 9001

•
•

•
•

•
•

• Well-defined skill sets, role based competency mapping, ease of replaceability
• The world’s first PCMM Level 5 company in Dec 2001

• Reinforcing our technical competence with this quality standard for Telecom
• World’s first Software Services company to be certified in Nov 2001

Sustaining Continuous process improvements by eliminating causes of defects
Started in 1997. 1000+ projects initiated till date

For driving in-depth and Continuous process improvements
The World’s 1st IT Services Company Achieved in 1998

Built the basic framework for the processes
Achieved in 1995
Culture integration planning
framework
Sample input

Structure
& process

Strategies

• Newco exec
culture session
• HP historical
• CPQ historical
• New HP brand
• Competitive
environment
• Customer

Corporate
objectives

Behaviors

Values

Metrics &
rewards
Sample output

Policies &
practices
page 39

January 22, 2014

• Vision & governance
for new company
• Balanced scorecard &
pay metrics
• Leadership selection
• Formation & start-up
of new teams
• Customer (quality)
initiatives
• FastStart program
Managing a Smooth and

Successful Integration
Truly Global
North America

Europe

• Dr. Alok Aggarwal, NY
• Robert G. Daigle, ME

• Mike Taylor, UK

• David E. Cooley, CT

• Amie Stark, UK

• Andrew Adelson, MA

• Ollie Snelling, UK

• Donald Kruszenski, CA

• Geoff Simmons, UK

• Edmund Voyer, NY

• Prajeet Patel, Nordic

• George Sawyer, CA

• Tomas Backman, Nordic

• Marty Perelstein, CA

• Hedda P Moller, BENELUX

• Mahesh Bhatia, CA

• Jean Francois Lengelle, France

• Ravi Prakash, CA

• Reinhard Lorek, Switzerland

• Sumathi Pundit, Canada

Marketing and Sales, Frontend on client projects

• Marc Vollenweider, AT & CH

• Urs Dommann, Switzerland

Asia-Pacific

Evalueserve
• Holding company registered at
Bermuda

Israel
• Laurence Neumann

India
• Ashish Gupta, Delhi-Gurgaon
• 650 professionals

Brazil
• José Edson Bacellar, Brazil

• Infrastructure, HR, IT, Finance,
Logistics

Operations, Service Back-end
Offices

• Daniel Sadhu, Singapore
• William Kemmery, Australia
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  • 1.
  • 2.
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  • 4.
    Factors affecting innovationstrategy Internal environment Organisational context Innovation Strategy Technology evolution National , Regional & Industry context External environment Integrative mechanisms Generative mechanisms Corporate Strategy
  • 5.
    Our Value Proposition Business Value Innovation Frontier Enhancement •Wireless Applications • Bluetooth • IT Strategy Consulting • Business Intelligence Utility • Collaborative Commerce • Process & Change Management Consulting • Mobile Enhancements • Consumer Portals • Infrastructure Management • eSecurity • Dealer Management System • SCM/CRM • ERP Applications • Employee Self Service Portals Effectiveness Focused Efficiency Focused Relationship Complexity Competitive Advantage Focused
  • 6.
    Diagram – PowerPoint2002 Text Text Text AddYour Text Add Your Text Add Your Text
  • 7.
  • 8.
    Diagram Add Your Text AddYour Text Add Your Text Add Your Text Title Add Your Text Add Your Text
  • 9.
    Diagram 1 2 3 ThemeGallery is a DesignDigital Content & Contents mall developed by Guild Design Inc. ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc. ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
  • 10.
  • 11.
  • 12.
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  • 13.
  • 14.
  • 15.
    Marketing Diagram Add YourText Text Add Your Text Add Your Text Add Your Text Add Your Text Text Text Text Text
  • 16.
    Contents 1 Click to addtitle 2 Click to add title 3 Click to add title 4 Click to add title
  • 17.
    Diagram A title aboutcontent ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc. Reality Describe a vision of company or strategic contents. Identity Describe a vision of company or strategic contents. Reality Creativity Describe a vision of company or strategic contents. Identity Creativity
  • 18.
    Diagram Text Text Text • Description ofthe contents • Description of the contents • Description of the contents • Description of the contents ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
  • 19.
    3D Pie Chart Products Service Descriptionof the contents Description of the contents Text Technology Description of the contents Market Description of the contents
  • 20.
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  • 21.
    Bar Chart Title inhere Contents01 18.5% Contents02 17.5% 8.7% Contents03 23.6% Contents04 63.6% Contents05 84.3% Contents06 0% 20% 40% 60% 80% 100%
  • 22.
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  • 23.
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  • 24.
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  • 25.
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  • 26.
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  • 27.
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  • 28.
    Diagram Description of thecontents Positioning Description of the contents Description of the contents Products Marketing Plan Targeting ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
  • 29.
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  • 30.
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  • 31.
    PERSPECTIVE 2020: KEYMESSAGES The decade in review An unparalleled impact on Indian economy in the last ten years Transforming business, transforming India Significant returns to all stakeholders Shifting customer needs and delivery A large unfinished agenda remains An agenda for action Global economic crisis will have a far-reaching and as yet uncertain impact 31
  • 32.
    PERSPECTIVE 2020: KEYMESSAGES The decade in review Demographic shifts will fuel the growth of new sectors, markets and service lines Transforming business, transforming India The promise of technology to create new opportunities needs to be balanced by the risk of erosion in core markets Shifting customer needs and delivery An agenda for action 32 India can become a global innovation hub and own business systems in at least three areas ICT-enabled solutions can drive socioeconomic inclusion of 30 million citizens each year
  • 33.
    AN AGENDA FORACTION ANCHORED ON A 5-FOLD VISION •Intellectual property framework (especially enforcement) •Centers of Excellence •Entrepreneurship •Primary and tertiary education quality and scale up •Curriculum and faculty development •Reinvented business models •New verticals, geographies and customer segments Building Catalysing India as a growth preeminent beyond innovation today’s core 5 1 hub markets Five Developing a Establishing 4 themes 2 high caliber India as a talent pool of 3 trusted global over 4 million hub for people professional Harnessing services ICT for inclusive growth •ICT solutions for healthcare, education, financial services, public services 33 •Winning through the downturn •Connectivity and access (e.g., broad-band rollout) •Soft infrastructure (e.g., IT literacy) •Improved infrastructure (e.g., satellite townships) •Corporate governance •National security •Robust domestic demand •Global branding
  • 34.
  • 35.
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  • 38.
    Quality Excellence –Setting International Benchmarks PCMM Level 5 TL 9000 Six Sigma SEI-CMM Level 5 ISO 9001 • • • • • • • Well-defined skill sets, role based competency mapping, ease of replaceability • The world’s first PCMM Level 5 company in Dec 2001 • Reinforcing our technical competence with this quality standard for Telecom • World’s first Software Services company to be certified in Nov 2001 Sustaining Continuous process improvements by eliminating causes of defects Started in 1997. 1000+ projects initiated till date For driving in-depth and Continuous process improvements The World’s 1st IT Services Company Achieved in 1998 Built the basic framework for the processes Achieved in 1995
  • 39.
    Culture integration planning framework Sampleinput Structure & process Strategies • Newco exec culture session • HP historical • CPQ historical • New HP brand • Competitive environment • Customer Corporate objectives Behaviors Values Metrics & rewards Sample output Policies & practices page 39 January 22, 2014 • Vision & governance for new company • Balanced scorecard & pay metrics • Leadership selection • Formation & start-up of new teams • Customer (quality) initiatives • FastStart program Managing a Smooth and Successful Integration
  • 40.
    Truly Global North America Europe •Dr. Alok Aggarwal, NY • Robert G. Daigle, ME • Mike Taylor, UK • David E. Cooley, CT • Amie Stark, UK • Andrew Adelson, MA • Ollie Snelling, UK • Donald Kruszenski, CA • Geoff Simmons, UK • Edmund Voyer, NY • Prajeet Patel, Nordic • George Sawyer, CA • Tomas Backman, Nordic • Marty Perelstein, CA • Hedda P Moller, BENELUX • Mahesh Bhatia, CA • Jean Francois Lengelle, France • Ravi Prakash, CA • Reinhard Lorek, Switzerland • Sumathi Pundit, Canada Marketing and Sales, Frontend on client projects • Marc Vollenweider, AT & CH • Urs Dommann, Switzerland Asia-Pacific Evalueserve • Holding company registered at Bermuda Israel • Laurence Neumann India • Ashish Gupta, Delhi-Gurgaon • 650 professionals Brazil • José Edson Bacellar, Brazil • Infrastructure, HR, IT, Finance, Logistics Operations, Service Back-end Offices • Daniel Sadhu, Singapore • William Kemmery, Australia
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