This document is a resume for T S Krishna Chaitanya, who has experience as a network engineer, customer support executive, field engineer, and lab technical facilitator. His objective is to obtain a hardworking and enthusiastic junior level network engineer position. His resume lists his education history, including a Master's degree in Computer Applications, and work experience at Sify Technologies Ltd and DSM Infocom Pvt Ltd, where he performed tasks like managing network equipment, providing technical support, and troubleshooting network issues.

1. T S Krishna Chaitanya
(M) - +91-9848084794
krishnatsc26@gmail.com
DOB: 20-08-1986
OBJECTIVE
Hardworking and enthusiastic junior level Network Engineer with good skills in
Cisco IT Infrastructure and proven track record by meeting key performance
targets.
■ PROFILE SUMMARY
 Primary help desk technical assistance and troubleshooting on IT platform
 Setting up, configuration and organization of IT infrastructure including
switches, routers and network protocols.
Key Skills
 Outstanding customer service and client interfacing skills
 Ability to perform excellently on individual projects and cooperatively on
teams
 High adaptability and capable of handling high workloads.
■ PROFESSIONAL EXPERIENCE
SIFY TECHNOLOGIES LTD Hyderabad 2013 – Present
Customer Support Executive
 Manage connection, configuration and organization of Network equipment in
IT architecture of organization.
 Configure IT LAN/WAN features.
 Responsible formaintaining and monitoring performance of network.

2.  Provide first-level technical support; assisting users who have network
problems.
 Basic experience with One-Click Software Ticketing tool for assigning tasks to
respective engineers.
 Provide support services for network devices using Remote monitoring tools
(Team viewer).
 Support and provide solutions fornetwork failures, making recommendations
for possible fixes
 Coordinate with team members to reduce technical complication sand
collaborate on projects
DSM INFOCOM PVT LTD KADAPA 2011 – 2013
Field Engineer
 Initial configuration of Routers & Switches.
 Identify the product defects & Providing L1 Troubleshooting.
 Identification of various Network related issues and providing solutions for
that on priority basis.
 Basic understanding of Network topologies & Protocols.
 Providing support to the existing Network Infrastructure.
 Remote support to different locations via different Network Monitoring
Tools
 Coordinating different teams in solving the issues related to Network
Implementation
 Retrieving data related to customer in different region using PRTG
Monitoring Tool (SOLARWINDS).
Jawaharlal Nehru Architecture & Fine Arts University Hyderabad 2010 – 2011
Lab Technical Facilitator
 Installation of Server OS and Active Directory.
 Installation of Windows XP, Ubuntu OS along with different
applications

3.  Maintaining & Troubleshooting LAN Connectivity
 System Maintenance which includes Hardware & Software
 Creating Users in the domain and giving firewall protection forthem
 Installation of Antivirus related applications
 Good knowledge in Windows Server 2003/2008 basics.
■ EDUCATION
 Master of Computer Applications, Mallareddy College of Engineering &
Technology, JNT University, 2009 with 77%
 Bachelor of Science in Computer Science, Nishitha Degree College, Osmania
University, 2006 with 67%
 Board of Intermediate, Gowtham Jr College, 2003 with 69.8%
 Board of Secondary Education, Jai Hind Montessory, 2001 with 74.5%