​Transforming	Business	with	
Citrix
​Customers	share	their	stories.
Quick	quotes	from	customers	industry-wide	who	have	used	
Citrix	solutions	to	transform	their	businesses,	making	them	
more	secure	and	productive.		
March	2017
“The	goal	for	Lucas	Metropolitan	Housing	Authority	was	to	get	more	
employees	out	in	the	community,	and	to	enable	more	clients	to	submit	
applications	without	physically	coming	into	an	office.	This	goal	required	
mobility	and	the	cloud,	along	with	the	confidence	that	personal	
information	required	when	completing	federal	and	state	forms	would	
remain	secure.	We	looked	to	Citrix	and	the	Citrix	Cloud	built	on	Microsoft	
Azure	Government	as	the	solution	to	this	problem.”	
Craig	Patterson
Acting	Chief	Information	Officer
Lucas	Metropolitan	Housing	Authority
“We	were	able	to	roll	out	the	EPIC	system	and	hundreds	of	standard	apps	
to	thousands	of	users	on	10,000	machines	in	less	than	12	months	–
a	staggering	feat.	If	we	didn’t	have	Citrix	solutions	in	place,	and	I’d	had
to	use	another	vendor	or	a	manual	process,	we	would	probably	have	
doubled	the	time	to	implementation.	The	result	is	better	patient	care	
delivered	faster	and	without	the	expense	of	added	manpower.”
Corey	Cush
Senior	Director	of	Technology	Services
Montefiore	Health	System
“We	are	able	to	utilize	NetScaler	Insight	Center	for	visibility	on
application	delivery	from	the	thin	client	all	the	way	back	to	the	Citrix	
server,	to	provide	an	exceptional	user	experience	to	our	entire	
organization.	With	this	information	at	our	fingertips,	we	have	
unprecedented	visibility	into	our	IT	infrastructure	and	can	rapidly	and	
easily	troubleshoot	latency	and	performance	issues	to	focus	on	our
mission	to	save	lives	while	focusing	on	patient	care.”
Andy	Lin
Senior	Information	Technology	Manager
Montefiore	Health	System
“We	have	to	be	vigilant	at	all	times.	And	what’s	great	about	Citrix	is	that	
you	don’t	have	to	come	up	with	a	specialized	security	solution.		It	will	work	
with	what	you	have.	But	it	will	also	increase	your	capacity	to	secure	data,	
especially	on	mobile	devices	and	laptops	that	are	used	within	classrooms	
or	staff	and	faculty	offices."
Mark	Henry	
Manager	of	Virtualization	and	Learning	Technologies
College	of	Engineering,	Texas	A&M
“Adopting	a	cloud-based	IT	strategy	is	a	critical	part	of	our	plan	to	become	
Australia’s	number	one	occupational	rehabilitation	provider.	With	a	large	
number	of	potential	customers	living	in	remote	areas	who	are	unable	to	
physically	travel	into	more	populated	areas	for	treatment,	we	needed	to	
enhance	our	existing	infrastructure	to	rapidly	deliver	effective	treatment	
helping	people	get	healthy	and	back	to	work.”
Boris	Kotevski
National	IT	Manager
Rehab	Management
“Enhanced	by	Microsoft	Azure,	the	Citrix	Cloud	is	easier,	faster,
more	affordable	and	simple	to	understand.	In	the	short	time	since
we’ve	adopted	Citrix	Cloud,	our	analytics	have	already	shown	
change	is	happening.	Change	can	happen	if	you	put	your	mind	to	
it,	especially	with	partners	like	Citrix	and	Microsoft.”	
Craig	Patterson
Acting	Chief	Information	Officer
Lucas	Metropolitan	Housing	Authority
“Security	is	vital	to	our	organization	as	every	day	our	employees	deal	with	
sensitive	data	belonging	to	local	citizens.	By	relying	on	companies	like	
Citrix,	our	IT	team	is	able	to	keep	this	propriety	information	safe	regardless	
of	the	device	or	location.	The	reassurance	that	our	data	will	not	be	
compromised	also	allows	our	employees	to	focus	instead	on	the	most	
important	piece	of	their	job	– helping	serve,	protect	and	build	a	robust	
relationship	with	the	community.”
Ashish	Kakkad
CIO
San	Diego	County	Sheriff’s	Department
“Using	Citrix	Cloud,	we	achieved	everything	we	wanted.	We	centralized	
applications	and	databases,	gained	greater	control	and	security,	improved	
service	to	guests,	and	reduced	both	capital	expenditures	and	operating	
costs.	With	Citrix	Cloud,	I	have	peace	of	mind,	knowing	that	the	technology	
is	secure,	reliable	and	delivered	at	the	lowest	TCO	while	significantly	
increasing	performance.”
Jon	Pertchik
CEO
InTown Suites
“We	want	to	deliver	on	our	promise	for	New	Zealanders	to	get	the	very	best	in	Olympics	coverage,
and	to	achieve	this	we	need	to	make	sure	our	Rio	production	team	have	secure	and	reliable	access	to	
the	tools	needed	for	the	job.	NetScaler	SD-WAN	was	the	most	mature	offering	allowing	us	to	achieve	
this.	Having	investigated	the	options	available	we	found	the	SD-WAN	solution	from	Citrix	was	easiest
to	deploy	by	overlaying	our	existing	architecture	without	having	to	change	the	underlying	network
or	modify	our	site	layout	in	Rio.	The	Rio	2016	Olympics	is	a	key	milestone	with	little	room	for	error,
and	for	the	past	few	months	we’ve	trialled	our	systems	and	processes	in	a	simulated	environment
to	address	any	issues.	When	testing	NetScaler	SD-WAN	we	were	thrilled	it	delivered	exactly	what
it	promised.	We’re	already	looking	beyond	the	games	to	see	how	SD-WAN	can	support	big	sporting	
events	in	the	future.”	
Mr.	Wheeler
Director	of	Technology
Sky	TV
“With	emerging	technologies	like	cloud,	mobile,	analytics	and	IoT,
we	don’t	have	the	luxury	of	controlling	each	device	that	an	employee	
brings	to	work	or	tries	to	use	to	access	data.	Business	doesn’t	stop,	and
it’s	not	centralized	to	one	location.	Our	people	need	access,	and	we	need	
to	know	that	no	matter	where	they	are,	what	time	of	day	it	is,	or	the
device	they’re	using,	our	data	and	our	customer’s	data	is	protected.
We	use	Citrix	technology	to	do	that.”
John	Brister
IT	Director
Franciscan	Missionaries	of	Our	Lady	Health	System
“Work	is	no	longer	defined	by	traditional	constraints	or	physical	
boundaries.	The	enterprise	workforce	transcends	geographic	and	
organizational	borders	to	enable	productivity	wherever	opportunities	arise.	
People	now	expect	the	freedom	to	choose	their	work	location,	device	and	
network	according	to	the	context	in	which	they	need	to	be	productive.”
Olaf	Romer
Chief	Information	Officer
Baloise
“Work	is	no	longer	defined	by	traditional	constraints	or	physical	
boundaries.	The	enterprise	workforce	transcends	geographic	and	
organizational	borders	to	enable	productivity	wherever	opportunities	arise.	
People	now	expect	the	freedom	to	choose	their	work	location,	device	and	
network	according	to	the	context	in	which	they	need	to	be	productive.”
Olaf	Romer
Chief	Information	Officer
Baloise
“Citrix	allows	us	the	freedom	to	choose	whether	we	want	to	be	in	the	office
or	out	with	the	people	that	need	us	most.	Sometimes	when	a	tragedy	happens	
to	a	family,	those	individuals	go	into	crisis	mode	and	that’s	why	we’re	here.
If	we’re	working	on	paper,	a	whole	afternoon	can	be	dedicated	to	getting	that	
form	typed	up	and	sent	on	but	now	that	I	can	take	my	tablet	around	with	me,
I	can	help	that	client	in	just	a	few	moments	and	right	in	their	own	home.	
Everything	we	do	with	these	families	has	to	be	secure,	and	with	Citrix	solutions
it	feels	very	safe	and	confidential.”	
Kirsty	Wylie	
Family	Support	Practitioner
Action	for	Children
“The	new	Citrix-enabled	environment	provides	teachers	
with	easy	access.	Teachers	need	to	be	able	to	expect	
classroom	technology	to	work	just	as	easily	as	writing	on	a	
chalkboard	does.	By	making	the	technology	environment	
more	reliable,	we	free	up	people	to	create	and	innovate.”
Jonathan	Urbanski
Network	Manager
Maine	Township
“We’ve	seen	an	absolute	increase	in	performance	with	Citrix	
technology.	Student	interest	has	really,	really	grown.	I	feel	like	we	
are	really	preparing	them	for	where	they’re	heading	in	college.	
Also,	not	only	am	I	more	efficient	in	the	time	that	it	takes	me	to	
grade	or	the	time	it	takes	me	to	review	projects,	but	I’m	also
more	efficient	in	some	of	the	lessons	that	I	can	plan.”
Eric	Wolf
Science	Teacher
Shelton	Intermediate	School
“Although	we	can’t	replace	equipment	as	quickly	as	we	want	to,	
we	can	use	Citrix	to	help	lengthen	the	life	span	of	the	equipment,	
simply	by	really	using	the	older	devices	as	a	vehicle	with	Citrix	to	
provide	the	latest	Windows-based	desktop	for	them.”
Daniel	DiVito
Director	of	Technology
Shelton	Public	Schools
“It’s	now	affordable	for	us	to	put	five	lab	computers	in	the	back	of	
every	classroom,	when	we	could’ve	only	afforded	two	in	the	past.	
For	a	class	with	20	students,	that	means	one-quarter	of	them	can	
receive	differentiated	instruction	at	any	given	time.”
Tina	Henckel
Assistant	Director	of	STEM	and	Data	Management
Shelton	Public	Schools
“I	need	information	about	my	patients;	I	need	data.	
Citrix	technology	enables	me	to	securely	access	
critical	patient	information	anywhere,	anytime,
on	any	device.”
Dr.	Redmond	Burke
Director	of	Cardiovascular	Surgery	and	the	Founder	of	its	Congenital	Heart	Institute
Nicklaus	Children’s
“We’ve	used	Citrix	to	implement	security	controls	and	
prevent	breaches	from	occurring.	Citrix	XenApp,	Citrix	
XenDesktop	and	Citrix	XenMobile	have	all	been	critical	in	
how	we	deliver	essential	applications	or	services	while	
maintaining	a	very	high	level	of	security.”
Johnny	Brister
Manager	of	Infrastructure	and	Technology	Systems
Franciscan	Missionaries	of	Our	Lady	Health	System
“Thanks	to	Citrix	Receiver,	which	allows	our	physicians	to	access	the	Epic	
application	and	crucial	data	including	images	from	their	mobile	device,	they	can	
access	everything	they	need	from	the	palm	of	their	hand.	No	longer	being	
tethered	to	a	physical	workstation	makes	such	an	enormous	impact	on	the	
efficiency	of	our	clinical	teams.	Thanks	to	Citrix	technology,	we	can	seamlessly	
push	applications	to	the	physicians	knowing	that	we	are	still	providing	the	high	
level	of	security	required.	It’s	a	win-win	for	everyone.”
Damien	McKinney
Virtualization	Architect
Saint	Francis	Hospital
“Anytime	physicians	or	nurses	are	faced	with	system	
downtime,	it	impacts	patient	care.	With	the	Citrix	platform,	
we’re	able	to	refresh,	upgrade	and	advance	the	
environment	without	ever	impacting	our	business,	which
operates	24/7,	365	days	a	year.”
Mark	Lacombe
Director	of	Information	Technology
Southcoast	Health	System
“Legal	technology	is	changing	quickly	and	dramatically,	and	it’s	critically	
important	that	we	stay	abreast	of	the	changes.	Many	of	our	students	end	
up	in	solo	firms	or	small	firms.	They’re	looking	for	new	and	cutting-edge	
software	that	will	let	them	do	core	legal	work	more	effectively	than	they	
ever	have	before,	but	that	will	also	let	them	run	their	business	affairs,	keep	
up	with	their	accounts	and	stay	in	touch	with	their	clients	– all	with	an	
integrated	system.	In	this	vein,	the	Citrix	solutions	fit	the	bill.”
J.	Rich	Leonard
Dean
Campbell	Law	School
“Our	call	centers	provide	one	of	the	most	important	sources	of	revenue	for	
the	company.	It	is	critical	to	provide	our	agents	with	all	the	information	and	
resources	our	guests	need,	so	they	can	answer	questions	and	connect	our	
customers	with	services	efficiently	and	seamlessly.	Our	Citrix	solution	
combines	the	strengths	of	NetScaler	ADC,	NetScaler	SD-WAN	and	
XenDesktop	to	deliver	a	fast,	responsive	workspace	to	our	call	center	
agents,	helping	us	provide	great	customer	service.”
Jeanine	Graham-Bellamy
Director	of	Infrastructure
Royal	Caribbean	Cruise	Lines,	Ltd.
“After	we	built	the	new	ballpark	in	2012,	we	were	able	to	leverage	the	
Citrix	virtual	desktop	environment	and	migrate	approximately	450	
employees	to	the	new	ballpark	with	no	loss	in	productivity.	Without	
individual	PCs	to	manage,	the	IT	operations	team	can	focus	on	ensuring	
availability	of	the	centralized	environment,	which	also	greatly	leverages	the	
team's	efforts,	allowing	them	to	maintain,	patch,	update	applications	
centrally,	and	then	distribute	these	to	the	user	base	overnight.”
David	Enriquez
Senior	Director	of	IT
Miami	Marlins
“By	centralizing	our	data	systems	using	Citrix	XenApp
and	XenDesktop,	we’ve	eliminated	redundant	
infrastructure	and	introduced	cost	savings,	while	also	
making	it	easier	for	employees	to	submit	data	at	the	
project	location	in	real	time.”
David	Banger
CIO
John	Holland	Group
“Customers	choose	OpenStack	because	they	want	a	truly	open,
production-ready	platform	for	building	their	public	or	private	clouds.
By	working	together	with	Citrix,	NetScaler	ADC	is	now	certified	to	work	
with	Red	Hat	Enterprise	Linux	OpenStack	Platform	and	offers	customers
the	rich	capabilities	of	NetScaler	ADC	for	workload	availability,	security,	
scalability,	and	performance.”
Radhesh	Balakrishnan
General	Manager,	OpenStack
Red	Hat
“Our	wealth	management	business	was	built	out	of	a	joint	venture	with	
Smith	Barney.	That	was	800	branches	across	the	United	States and	35,000	
desktops.	It	took	a	really	innovative	strategy	to	make	that	happen.	[A]	high-
fidelity	VDI	platform	was	critical	to	allowing	us	to	enable	that	business	and	
support	them	to	grow	fast,	to	deliver	a	new	financial	platform,	all	in	a	way	
that	was	far	faster	than	doing	it	with	a	traditional	physical	desktop	
deployment,	which	would	involve	all	those	traditional	challenges.”
Joe	Verderame,	Executive	Director
Global	Head	of	EUC	Cross-Discipline	Strategy	&	North	American	Head	of	Workspace	Engineering	
Morgan	Stanley
“By	embracing	the	Citrix	Cloud	at	Lucas	Metropolitan	Housing	Authority,	
we’ve	made	our	IT	operations	more	agile,	efficient	and	reliable.	Because	
Citrix	experts	manage	our	workspace	technology,	our	people	have	secure	
access	to	the	apps,	data	and	resources	they	need	to	work	productively	in	
the	locations	where	they	are	most	effective.	We	can	focus	more	attention	
and	resources	on	our	primary	mission:	making	sure	the	people	we	serve	
have	a	decent	safe	and	sanitary	place	to	live,	and	providing	opportunities	
for	them	to	grow	as	individuals.”
Craig	Patterson
IT	management	consultant
Lucas	Metropolitan	Housing	Authority
“Citrix	continues	to	drive	innovation	forward	with	the	introduction	of	
NetScaler	CPX	Express.	It	offers	developers	and	DevOps	engineers	a	free	
containerized	load	balancer	for	layer	4-7	services	based	on	NetScaler,	
which	is	ideal	for	creating	microservices	or	containerized	applications.	
Developers	can	pave	the	way	for	the	conversion	of	monolithic	applications	
into	containerized	or	microservices	applications	by	using	the	same	
NetScaler	functionality	that	exists	in	production	in	the	datacenter	for	
application	development	and	all	the	way	through	to	production.”
Anthony	Shaw
Head	of	Innovation
Dimension	Data	ITaaS
“Tracking	a	patient’s	flow	through	this	great	organization	is	a	very	
complex	problem.	What	we	need	is	for	information	to	be	digitally	
available	to	our	staff	and	our	patients	in	real-time	wherever	possible.	
But	in	order	for	that	to	happen,	we	must	become	successful	at	having	
strategic	partners	and	ISVs	that	can	support	an	open	architecture.	
With	that	kind	of	freedom,	that	is	really	what	allows	for	seminal	
moments	to	occur	between	the	business	and	IT.”
Christine	Ooro	Singh
Director	of	Customer	Experience
New	York	Presbyterian	Hospital
“Cloud,	in	general,	is	going	to	be	a	huge	enabler	for	
workplace	transformation.	Not	only	does	it	give	us	the	
agility,	but	it	also	gives	us	an	opportunity	to	look	at	new	
technologies	and	evaluate	their	value	to	the	business,	as	
well	as	be	responsive	to	the	business	very	quickly.”
Joe	Verderame,	Executive	Director
Global	Head	of	EUC	Cross-Discipline	Strategy	&	North	American	Head	of	Workspace	Engineering	
Morgan	Stanley
“Knowing	that	I	have	Citrix	solutions	powering	our	organization	gives	me	
the	confidence	that	our	IT	team	is	helping	drive	the	organization’s	mission	
of	offering	the	best	possible	patient	care.	Something	as	simple	as	login	
efficiency	has	made	life	so	much	easier	for	our	staff	and	they	come	to	me	
often	saying	how	much	they	love	this	change.		We’ve	made	their	life	more	
efficient,	which	allows	them	to	interact	more	with	a	patient	going	through	
a	very	difficult	time.	It	is	very	satisfying	to	know	that	the	work	my	team	is	
doing	behind	the	scenes	every	day	with	technology	is	making	a	direct	
impact	on	improving	patient	care.”
Whit	Baker
IT	Director	
The	Watershed
“The	outside	world	is	our	biggest	security	challenge.	Citrix	NetScaler	is	the	
gatekeeper	that	helps	us	protect	our	network	and	our	patient	data.	We	
were	interested	in	the NetScaler	SD-WAN	because	along	with	Citrix	XenApp	
and	XenDesktop,	it	gave	us	a	full	end-to-end	solution	from	a	single	vendor.		
The	benefit	of	having	SD-WAN	with	NetScaler	is	the	always-on	connectivity	
created	by	bonding	disparate	WAN	links.	SD-WAN	means	no	downtime,	
something	no	other	competitor	is	offering.”
Trevor	McCain
Network	Administrator	
The	Watershed

Transforming Business with Citrix: Customers Share Their Stories.